Product Designer II, UX

📍 Job Overview

Job Title: Product Designer II, UX Company: Chico's FAS, Inc. Location: Hingham, Massachusetts, United States Job Type: Full-time Category: UX/Product Design Date Posted: October 16, 2025 Experience Level: 5-10 years Remote Status: On-site

🚀 Role Summary

• This role is integral to the digital product development lifecycle, focusing on enhancing user interfaces for e-commerce platforms and customer-facing digital experiences.
• The position requires a deep understanding of user-centered design principles, research methodologies, and usability testing to drive informed design decisions.
• The Product Designer will collaborate extensively with cross-functional teams, including product management, engineering, and marketing, to translate business goals and user needs into effective design solutions.
• A key aspect of this role involves maintaining and evolving the company's design system to ensure brand consistency and efficiency across all digital touchpoints.
• The role demands a proactive approach to identifying and incorporating emerging UX trends, particularly within the e-commerce and fashion sectors, to continuously improve the customer journey.

📝 Enhancement Note: While the job title is "Product Designer II, UX," this description emphasizes a strong focus on UX/UI design within a product development context, particularly for e-commerce. The "II" designation suggests a mid-level role requiring a solid foundation and some experience, but not necessarily senior-level strategic leadership. The core responsibilities clearly align with a hands-on design role.

📈 Primary Responsibilities

• Design intuitive and engaging user flows, wireframes, and interactive prototypes that effectively address user needs, align with business objectives, and uphold brand standards.
• Conduct user research and usability testing to gather insights into customer behavior, pain points, and preferences, using this data to validate and refine design concepts.
• Collaborate closely with product managers, engineers, and marketing teams throughout the design process, ensuring designs are technically feasible and meet business requirements.
• Present design rationale, user research findings, and prototype walkthroughs to stakeholders, effectively communicating design decisions and iterating based on constructive feedback.
• Maintain, expand, and govern the company's design system, ensuring consistency in UI patterns, components, and brand elements across all digital products and platforms.
• Champion accessibility standards (e.g., WCAG) and inclusive design principles, ensuring digital experiences are usable and enjoyable for all customers.
• Stay abreast of emerging UX trends, particularly in the e-commerce and fashion retail space, and proactively identify opportunities for design innovation and A/B testing to enhance customer experience.
• Contribute to the continuous improvement of design processes and workflows, fostering a culture of collaboration and design excellence within the team.
• Execute other assigned project duties to support the broader digital product and design initiatives.

📝 Enhancement Note: The responsibilities listed are typical for a mid-level Product Designer, emphasizing hands-on design work, user advocacy, and cross-functional collaboration. The inclusion of "design system" and "accessibility standards" points to a mature design practice within the organization.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), Psychology, or a closely related field. Experience: A minimum of 5 years of dedicated User Experience (UX) and Product Design experience, with a preference for candidates who have worked within the e-commerce sector.

Required Skills:

• Proven expertise in designing user flows, wireframes, and interactive prototypes to articulate design solutions.
• Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, or similar platforms.
• Strong understanding of user research methodologies and usability testing techniques to gather actionable insights.
• Solid grasp of front-end development principles, including HTML and CSS, to understand design constraints and collaborate effectively with engineering teams.
• Experience with conversion optimization strategies, including A/B testing and the use of analytics tools (e.g., Google Analytics, Adobe Analytics) to measure design impact.
• Excellent communication, presentation, and storytelling skills, with the ability to articulate design decisions and rationale to diverse stakeholders.
• Demonstrated collaborative mindset, with a proven ability to work effectively in cross-functional teams.

Preferred Skills:

• Familiarity with AI-enhanced design workflows and tools to explore innovative design solutions.
• Experience with data analysis and interpretation to inform design iterations and strategic decisions.
• A passion for the fashion industry and a deep understanding of customer experience within retail.
• Knowledge of design system principles and practical application in maintaining consistency across digital products.
• Experience in agile development environments.

📝 Enhancement Note: The requirement for 5+ years of experience, coupled with the "Product Designer II" title, positions this as a solid mid-level role. The emphasis on e-commerce, AI-enhanced design, and conversion optimization indicates a focus on driving tangible business results through design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX/UI design projects, demonstrating a strong understanding of user-centered design principles and problem-solving capabilities.
• Case studies that detail the design process from problem identification and user research through to solution design, prototyping, and testing.
• Examples of wireframes, user flows, and high-fidelity mockups that clearly articulate design decisions and their intended user impact.
• Demonstrations of how designs have addressed specific business goals and user needs, ideally with quantifiable results or insights gained.
• Evidence of collaboration with cross-functional teams and stakeholders in the design and development process.

Process Documentation:

• Ability to articulate and document design processes, including user research plans, testing methodologies, and design iterations.
• Experience in contributing to and utilizing design systems, ensuring consistency and efficiency in design execution.
• Understanding of how design integrates with broader product development workflows, including agile methodologies and sprint planning.

📝 Enhancement Note: For a Product Designer role, a strong portfolio is paramount. The emphasis should be on showcasing the process behind the design, not just the final output. Applicants should be prepared to walk through their decision-making, research findings, and how they iterated based on feedback and data.

💵 Compensation & Benefits

Salary Range: $76,000 - $102,500 annually. The final compensation for the selected candidate will be determined based on individual qualifications, relevant experience, and alignment with the specified requirements for this position.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match (e.g., 401(k)).
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on Chico's FAS brands.
• Opportunities for professional development and training.
• Potential for performance-based bonuses.

Working Hours: The standard workweek is typically 40 hours. Specific daily schedules may vary but are expected to align with business needs and team collaboration requirements.

📝 Enhancement Note: The salary range provided is specific and aligns with mid-level UX/Product Designer roles in the Massachusetts area, considering the cost of living and industry benchmarks. Benefits are standard for a company of this size and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Apparel and Accessories). Chico's FAS, Inc. operates a portfolio of brands including Chico's, White House | Black Market, and Soma, catering to a discerning female customer base. Company Size: Approximately 16,000 associates across ~1,300 boutiques and outlets, plus online presence. This indicates a large, established retail organization with a significant digital footprint. Founded: Chico's FAS, Inc. was founded in 1983. This history suggests a company with established processes and a deep understanding of its market.

Team Structure:

• The UX/Product Design team likely operates within a broader digital or technology department, collaborating closely with product management, engineering, marketing, and merchandising.
• Reporting structure for this role is likely to a UX Design Manager or Director, with dotted-line reporting or strong collaboration with Product Managers for specific initiatives.
• Cross-functional collaboration is a cornerstone, involving regular interaction with stakeholders from various departments to ensure cohesive digital experiences that meet diverse business needs.

Methodology:

• Data analysis and customer behavior insights are key drivers for design decisions, utilizing analytics tools and A/B testing results.
• Workflow planning and optimization strategies are employed to ensure efficient design and development cycles, likely within an agile framework.
• Automation and efficiency practices are encouraged, particularly through the use of a design system and potentially AI-enhanced tools.

Company Website: https://www.chicosfas.com/

📝 Enhancement Note: Given the industry and company size, the operations and design environment is likely structured but evolving to meet digital demands. The emphasis on e-commerce and customer experience suggests a data-driven approach to design.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a "Product Designer II," indicating a mid-level position. It requires a solid foundation in UX/UI design principles and practices, with the ability to work independently on defined projects while also collaborating effectively. The scope includes designing user interfaces for web and digital experiences, conducting research, and contributing to a design system.

Reporting Structure: The Product Designer II is expected to report to a UX Design Lead or Manager. They will work closely with Product Managers, Engineers, and other cross-functional stakeholders on specific product initiatives, contributing to the overall product strategy and execution.

Operations Impact: The Product Designer's work directly influences customer acquisition, engagement, conversion rates, and overall brand perception through the digital channels. By creating intuitive and effective user experiences, this role contributes significantly to achieving e-commerce sales targets and customer loyalty, thereby impacting the company's revenue and market position.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specialized areas of UX/UI design, such as interaction design, user research, or design systems. Potential to gain experience with advanced AI design tools.
• Leadership Potential: As a "II" level designer, there's a path towards becoming a Senior Product Designer, taking on more complex projects, mentoring junior designers, and contributing more significantly to design strategy.
• Cross-Functional Exposure: Exposure to various facets of the retail business, from merchandising and marketing to technology, providing a holistic understanding of the company's operations and strategic goals.
• Industry Trends: Continuous learning and application of emerging UX trends in e-commerce and fashion, keeping skills sharp and relevant in a dynamic market.

📝 Enhancement Note: The "Product Designer II" title suggests a clear career progression path within Chico's FAS, Inc. The role offers opportunities to grow both in design craft and potentially in project leadership, especially within the context of evolving e-commerce strategies.

🌐 Work Environment

Office Type: The role is based in Hingham, Massachusetts, implying an on-site or hybrid work arrangement within a corporate office setting. This environment typically fosters collaboration and provides access to necessary resources. Office Location(s): Hingham, Massachusetts, USA. This location offers a professional office setting conducive to collaborative work.

Workspace Context:

• The workspace is likely designed to facilitate collaboration, with access to shared design tools, meeting rooms, and informal collaboration spaces.
• Operations professionals in this role will have access to the necessary technology stack, including design software, research tools, and project management platforms.
• Opportunities for direct interaction with other designers, product managers, engineers, and marketing teams will be frequent, supporting a dynamic and integrated workflow.

Work Schedule: The typical work schedule is 40 hours per week, aligning with standard business hours to facilitate seamless collaboration with cross-functional teams located in similar time zones. Flexibility may be offered based on company policy and team needs, but on-site presence is expected.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is often beneficial for complex design tasks and team synergy. The specific office environment will likely reflect a corporate retail setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on relevant experience and skills.
• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing 2-3 key projects. This stage assesses design process, problem-solving skills, communication, and understanding of UX principles. Prepare to discuss your role, challenges, solutions, and outcomes.
• Technical/Skills Interview: May involve discussions about specific design tools (Figma/Sketch), front-end understanding (HTML/CSS), research methodologies, and A/B testing experience.
• Cross-Functional Interview: Interaction with Product Managers, Engineers, or other stakeholders to assess collaboration skills, ability to articulate design rationale, and cultural fit.
• Final Interview: Typically with senior leadership to discuss overall fit, career aspirations, and alignment with company values.

Portfolio Review Tips:

• Curate Strategically: Select projects that best represent your skills in UX/UI design, problem-solving, and impact, ideally with an e-commerce focus.
• Tell a Story: For each project, clearly articulate the problem, your role, the process (research, ideation, iteration), the solution, and the impact (metrics, user feedback).
• Highlight Process: Emphasize your design thinking, research methodologies, and how you iterated based on feedback and data. Show wireframes, user flows, and final designs.
• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., conversion rate improvements, task completion rates, user satisfaction scores).
• Be Prepared to Discuss: Anticipate questions about your design choices, challenges faced, and how you collaborated with others.

Challenge Preparation:

• Be ready for a potential design exercise or case study, either live or as a take-home assignment.
• Focus on demonstrating your thought process, user empathy, and ability to work within defined constraints.
• Practice articulating your solutions clearly and concisely, as if presenting to stakeholders.

📝 Enhancement Note: A strong portfolio presentation is critical. Candidates should be prepared to deeply explain their design decisions, research, and the measurable impact of their work. Demonstrating an understanding of e-commerce specific challenges will be highly advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch (proficiency required in at least one).
• Collaboration: Tools like Jira, Confluence, Slack for team communication and project tracking.
• Design Systems: Experience utilizing and contributing to established design systems.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms for tracking user behavior and conversion metrics.
• A/B Testing Tools: Experience with platforms like Optimizely, VWO, or internal A/B testing frameworks.
• Data Visualization: Tools like Tableau or Power BI may be used for analyzing and presenting findings.

CRM & Automation:

• CRM: While not a primary tool for UX designers, familiarity with CRM systems (e.g., Salesforce) can provide context on customer data.
• Marketing Automation: Understanding how design integrates with marketing automation platforms can be beneficial.
• Front-end Technologies: Solid understanding of HTML and CSS to inform design feasibility.

📝 Enhancement Note: Proficiency in Figma or Sketch is a hard requirement. Experience with analytics and A/B testing tools is crucial for demonstrating design impact in an e-commerce context. Familiarity with AI-enhanced design workflows is a plus.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting customer needs through intuitive and effective digital experiences.
• Collaboration: Emphasis on working effectively with cross-functional teams to achieve shared goals.
• Innovation: A drive to explore new trends and technologies (like AI in design) to enhance customer experiences and business outcomes.
• Data-Driven Decision Making: Utilizing research, analytics, and testing to inform design choices and measure success.
• Brand Consistency: Commitment to maintaining brand integrity and a cohesive user experience across all touchpoints.

Collaboration Style:

• Agile & Iterative: Working in sprints and embracing an iterative design process, incorporating feedback and data continuously.
• Cross-Functional Integration: Proactive engagement with Product Management, Engineering, and Marketing to ensure alignment and successful product launches.
• Open Communication: Encouraging transparent feedback and constructive dialogue within the design team and with partners.

📝 Enhancement Note: The culture likely values a blend of creativity and analytical rigor, common in successful e-commerce operations. The emphasis on collaboration and customer-centricity is key for this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating diverse stakeholder requirements and business objectives into user-friendly designs that also drive conversion.
• Keeping Pace with E-commerce Trends: Continuously adapting to rapidly evolving digital landscapes and customer expectations in the fast-paced fashion retail sector.
• Integrating AI in Design Workflows: Exploring and implementing AI-enhanced tools and methodologies effectively to improve design efficiency and outcomes.
• Maintaining Design System Scalability: Ensuring the design system remains robust, scalable, and relevant as the company's digital offerings expand.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities for advanced courses or certifications in areas like UX research, interaction design, or accessibility.
• Industry Conferences: Attending relevant UX and e-commerce conferences to stay updated on best practices and emerging trends.
• Mentorship Programs: Potential to be mentored by senior designers or to mentor junior team members, fostering leadership skills.
• Exposure to New Technologies: Gaining hands-on experience with AI in design and other cutting-edge tools and techniques.

📝 Enhancement Note: This role offers significant opportunities to grow within the dynamic e-commerce and fashion retail space, with a focus on modern design practices and technology integration.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from different stakeholders. How did you approach it, and what was the outcome?" (Focus on your process, communication, and negotiation skills).
• "Walk us through a complex UX challenge you faced in an e-commerce project. What was your approach, what research did you conduct, and how did your design solve the problem?" (Prepare a detailed case study from your portfolio).
• "How do you ensure your designs are accessible and inclusive? Can you provide an example of how you've implemented accessibility best practices?" (Demonstrate awareness of WCAG and inclusive design principles).

Company & Culture Questions:

• "What excites you about Chico's FAS and our brands? How do you see your design skills contributing to our customer experience?" (Research the brands, target audience, and recent digital initiatives).
• "How do you approach collaborating with engineers and product managers? Describe your ideal working relationship." (Highlight your cross-functional collaboration style and understanding of the product development lifecycle).
• "How do you measure the success of your designs? What metrics do you typically track for e-commerce projects?" (Be ready to discuss KPIs like conversion rates, bounce rates, time on page, task completion, and customer satisfaction).

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project, then dive into the problem, your specific role and contributions, the design process (research, ideation, iteration), key design solutions, and finally, the impact and learnings.
• Visuals: Use clear, high-quality visuals. Show wireframes, user flows, prototypes, and final UI screens. Annotate key decisions.
• Storytelling: Frame your projects as narratives. Emphasize the "why" behind your design choices and how you addressed user pain points and business goals.
• Conciseness: Be mindful of time. Focus on the most impactful aspects of your projects. Prepare for Q&A.

📝 Enhancement Note: Prepare to articulate your design process rigorously, especially how you use research and data to inform decisions and measure impact. Demonstrating an understanding of e-commerce specific conversion optimization is key.

📌 Application Steps

To apply for this Product Designer II, UX position:

• Submit your application through the Chico's FAS, Inc. careers portal via the provided link.
• Portfolio Preparation: Curate your portfolio to highlight 2-3 of your strongest UX/UI design projects, with a clear emphasis on your process, problem-solving approach, and measurable results, particularly from e-commerce contexts.
• Resume Optimization: Tailor your resume to prominently feature keywords from the job description, such as "UX Design," "Product Design," "Figma," "Sketch," "User Flows," "Wireframes," "Usability Testing," "A/B Testing," and "E-commerce." Quantify achievements where possible.
• Interview Practice: Rehearse your portfolio presentation, focusing on storytelling, articulating your design rationale, and discussing the impact of your work. Prepare to answer behavioral and situational questions related to collaboration and problem-solving.
• Company Research: Thoroughly research Chico's FAS, Inc., its brands (Chico's, White House | Black Market, Soma), target audience, and recent digital initiatives. Understand their brand aesthetic and customer experience goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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