Product Designer II

📍 Job Overview

Job Title: Product Designer II
Company: Rappi
Location: Medellín, Antioquia, Colombia
Job Type: Full-time
Category: Product Design / User Experience
Date Posted: 2025-10-06
Experience Level: Mid-Level to Senior (4+ years)
Remote Status: Remote OK (Americas)

🚀 Role Summary

• Focus on designing intuitive and engaging user experiences specifically for Rappi's courier partners, enhancing their operational efficiency and job satisfaction.
• Drive the end-to-end design process, from user research and ideation to high-fidelity prototyping and iterative refinement of digital products.
• Collaborate closely with product managers, engineers, and other cross-functional teams to translate complex business and user needs into seamless design solutions.
• Maintain and contribute to the evolution of Rappi's design systems, ensuring visual and interaction consistency across all platforms and touchpoints.
• Champion user-centered design principles and advocate for design-led improvements that directly impact courier success and platform performance.

📝 Enhancement Note: While the title is "Product Designer II," the responsibilities and experience requirements (4+ years) clearly indicate a mid-level to senior position. The focus on courier experience and complex projects suggests a significant impact role. The "Americas" remote designation implies flexibility for candidates across various countries in the region, requiring an understanding of diverse user needs within Latin America.

📈 Primary Responsibilities

• Design and iterate on user interfaces and experiences across various devices, ensuring alignment with business objectives and a high standard of user-centricity.
• Develop comprehensive wireframes, interactive prototypes, and high-fidelity designs to effectively communicate user flows and interaction patterns at different project stages.
• Conduct and synthesize user research, including interviews and usability testing, to gather actionable insights that inform design decisions and drive product improvements.
• Collaborate effectively with product managers, engineers, data analysts, and other stakeholders to define product requirements, scope, and technical feasibility.
• Support the maintenance and application of design systems, ensuring consistency, scalability, and adherence to brand guidelines across all Rappi products.
• Advocate for design-centric changes and improvements, influencing product roadmaps and prioritizing user experience enhancements.
• Contribute actively to a culture of innovation, continuous learning, and knowledge sharing within the design and product teams.
• Identify opportunities to optimize courier routes, income potential, and time management through thoughtful and innovative design solutions.

📝 Enhancement Note: The responsibilities emphasize a hands-on design role with a strong focus on research, prototyping, and cross-functional collaboration. The specific mention of optimizing courier routes, income, and time management indicates a strategic focus on a critical user segment for Rappi's operations.

🎓 Skills & Qualifications

Education:

• While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for this level of experience.

Experience:

• 4+ years of hands-on experience in product design, focusing on digital products and user experience.
• Proven experience working within high-performance design teams at scale, demonstrating an ability to deliver impactful designs in a fast-paced environment.
• Experience with complex, cross-functional projects that impact multiple squads or require collaboration across diverse disciplines and teams.

Required Skills:

• Strong expertise in Web Design, encompassing user interface (UI) and user experience (UX) principles.
• Proficient in Interaction Design, creating intuitive and efficient user flows and micro-interactions.
• Skilled in Visual Design, with a keen eye for aesthetics, typography, color theory, and brand consistency.
• Solid understanding of Information Architecture, organizing content and features logically for optimal discoverability.
• Demonstrated Systems Thinking capabilities, understanding how different components of a product and its ecosystem connect.
• Excellent Communication Skills, with the ability to articulate design rationale clearly to technical and non-technical stakeholders.
• Proficient in Discovery methodologies, including user research and problem framing.
• Expertise in Prototyping tools and techniques, from low-fidelity wireframes to high-fidelity interactive prototypes.
• Experience conducting User Research and Usability Testing to validate design decisions.
• Proven ability in Stakeholder Management, building consensus and managing expectations.
• Familiarity with maintaining and utilizing Design Systems for consistency and efficiency.
• Ability to drive Continuous Improvement based on data and user feedback.

Preferred Skills:

• Experience designing for logistics, delivery, or gig economy platforms.
• Proficiency in advanced animation or motion design principles.
• Experience with A/B testing and data analysis to inform design iterations.
• Familiarity with front-end development principles to better collaborate with engineers.

📝 Enhancement Note: The emphasis on "solid experience" across multiple design disciplines (Web, Interaction, Visual, IA) and the requirement for experience in "high-performance design teams at scale" and "complex projects" indicate a need for a designer who can operate independently and contribute strategically at a mid-to-senior level. The language proficiency requirement is crucial for effective collaboration within the Latin American market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end product design projects, demonstrating your ability to tackle complex problems from discovery to delivery.
• Case studies that highlight your process, including user research methodologies, ideation techniques, wireframing, prototyping, and final UI designs.
• Examples of how you've collaborated with cross-functional teams (PMs, Engineers) and incorporated their feedback into your design solutions.
• Visual evidence of your proficiency in Interaction Design, Visual Design, and Information Architecture, with clear explanations of your design decisions.
• Demonstrations of your experience with Design Systems and how you've contributed to or utilized them to ensure consistency and efficiency.

Process Documentation:

• Detailed explanations of your design process for at least two significant projects, focusing on how you approached problem definition, user needs assessment, solution ideation, and iterative refinement.
• Case studies that clearly articulate the problem statement, your role, the design process undertaken, the solutions developed, and the impact of those solutions (e.g., on user satisfaction, efficiency, or business metrics).
• Examples of how you've integrated user feedback, research findings, and stakeholder input into your design iterations.
• Documentation of how you've maintained consistency and scalability through the use of design systems or style guides.

📝 Enhancement Note: For a Product Designer II role, the portfolio should not just showcase final deliverables but also the thought process, problem-solving approach, and collaborative efforts. The emphasis on courier experience optimization means case studies that demonstrate improvements in efficiency, income, or user satisfaction for this specific demographic will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Based on Rappi's presence in Colombia, the experience level (4+ years), and the remote nature of the role across the Americas, the estimated annual salary range for a Product Designer II in Medellín, Colombia, would be approximately COP 70,000,000 to COP 120,000,000. This range can vary significantly based on the candidate's specific experience, the complexity of projects they've managed, and the exact scope of responsibilities.

Benefits:

• Full-time employment with a regular worker status.
• Remote work flexibility, allowing work from anywhere within the Americas region.
• Opportunity to impact the daily lives of millions of couriers and consumers across Latin America.
• Access to a global team with diverse backgrounds and expertise.
• Potential for career growth within a rapidly expanding unicorn company.
• Contribution to a culture of innovation and continuous learning.
• Standard Colombian labor benefits (e.g., health insurance, paid time off, social security contributions) are likely provided, in addition to any specific company perks.

Working Hours:

• Approximately 40 hours per week, typical for a full-time role. While remote, adherence to core business hours for collaboration with teams across different time zones in the Americas will be expected.

📝 Enhancement Note: Salary estimates are based on current market data for product designers in Colombia and similar roles in tech companies operating remotely across Latin America. Benefits are inferred from typical offerings for full-time tech roles in multinational companies, especially those emphasizing remote work and employee development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, E-commerce, Delivery Services, Fintech. Rappi operates as a "super-app" in Latin America, offering a diverse range of services from food and grocery delivery to financial services. Company Size: Rappi is a large, rapidly growing tech company, considered a "unicorn" with significant funding and operations across multiple countries in Latin America and the USA. This implies a dynamic, fast-paced, and often agile work environment. Founded: Rappi was founded in 2015, making it a relatively young but highly impactful company that has quickly scaled to become a dominant player in its markets.

Team Structure:

• The design team is likely structured to support various product verticals or user segments. As a Senior Product Designer, you would be part of a dedicated design function that works closely with product management and engineering squads.
• Reporting structure likely involves a Design Lead or Head of Design, with direct collaboration across product managers and engineering teams responsible for the courier experience.
• Cross-functional collaboration is a core tenet of Rappi's operational model, meaning close interaction with stakeholders from operations, marketing, and strategy teams will be common.

Methodology:

• Data-Driven Design: Rappi heavily relies on data and user analytics to inform product decisions and measure impact. Designers are expected to leverage these insights.
• Agile Development: The company likely employs agile methodologies, requiring iterative design processes and close collaboration with development teams.
• User-Centricity: Despite the fast pace, a strong emphasis is placed on understanding and serving user needs, particularly for critical segments like couriers.

Company Website: https://about.rappi.com/es

📝 Enhancement Note: Rappi's "super-app" model and rapid growth suggest a culture that values speed, innovation, and adaptability. The focus on couriers indicates a commitment to supporting their essential role within the ecosystem, aiming for mutual benefit through improved tools and experiences.

📈 Career & Growth Analysis

Operations Career Level: This "Product Designer II" role is positioned as a mid-to-senior individual contributor. It requires a solid foundation of design skills and the ability to work independently on complex problems, contributing strategically to product development. It's a step beyond junior roles, demanding ownership and the capacity to influence design direction.

Reporting Structure: You will likely report to a Design Manager or Lead, and work in close collaboration with Product Managers and Engineering Leads for the courier-focused product areas. This structure emphasizes a matrixed approach common in tech companies, where you collaborate with multiple teams on different initiatives.

Operations Impact: Your work will have a direct and measurable impact on the operational efficiency, earning potential, and overall job satisfaction of Rappi's courier fleet. This, in turn, significantly influences customer satisfaction, delivery success rates, and the company's overall operational effectiveness and profitability across Latin America.

Growth Opportunities:

• Specialization: Deepen expertise in designing for logistics, gig economy workers, or complex operational systems.
• Leadership: Transition into a Senior Product Designer role with more strategic input, mentoring opportunities for junior designers, or potential pathways into Design Lead or management positions.
• Cross-Functional Mobility: Gain exposure to other product areas or even operational strategy roles within Rappi.
• Skill Development: Opportunities to learn new design methodologies, tools, and technologies through internal training, workshops, and potentially external conferences.

📝 Enhancement Note: The role offers a clear path for growth by taking on more complex projects, mentoring others, and potentially moving into leadership. The impact on a critical user segment like couriers provides significant opportunities to demonstrate strategic design thinking and operational influence.

🌐 Work Environment

Office Type: While the role is designated as "Remote OK" and global across the Americas, Rappi has physical offices in various locations, including Medellín. The specific team's working style might lean towards remote-first or hybrid, with opportunities for in-person collaboration if desired or necessary for specific projects.

Office Location(s): The primary location mentioned is Medellín, Colombia. Rappi operates in numerous cities across Latin America and has offices in the USA.

Workspace Context:

• Collaborative Digital Environment: Expect a highly collaborative digital workspace utilizing tools for communication, project management, and design collaboration.
• Access to Tools: You will have access to industry-standard design and prototyping tools, likely including Figma, Sketch, Adobe Creative Suite, and others necessary for end-to-end design.
• Team Interaction: Regular virtual meetings, design critiques, and brainstorming sessions with your design peers, product managers, and engineers will be integral to the workflow.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected. Flexibility is often a perk of remote work, but candidates should be prepared to align with core team hours for effective collaboration across the Americas time zones.

📝 Enhancement Note: The remote nature of the role is a significant benefit, offering flexibility. However, successful candidates will need to be disciplined in managing their time and proactively engaging with a distributed team to ensure seamless collaboration and project progress.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with an HR or Talent Acquisition specialist to assess basic qualifications, cultural fit, and interest in the role.
• Portfolio Review & Design Challenge: A session where you present your portfolio, discussing your design process, key projects, and decision-making. This may be followed by a design exercise or case study presented to the hiring manager and/or design team.
• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially other stakeholders to assess collaboration skills, technical understanding, and ability to work within a multidisciplinary team.
• Hiring Manager Interview: A final discussion with the hiring manager to delve deeper into your experience, strategic thinking, and alignment with the team's goals.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each case study. Emphasize how you identified user needs, explored solutions, tested hypotheses, and iterated based on feedback.
• Highlight Courier Experience: If you have relevant experience designing for similar user segments or operational challenges, make sure to showcase it. If not, demonstrate how your transferable skills apply to optimizing courier workflows.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the impact of your designs. For this role, focus on improvements in efficiency, time saved, income generated, or user satisfaction for couriers.
• Showcase Collaboration: Illustrate how you worked with cross-functional teams, managing feedback and aligning on solutions.
• Tailor to Rappi: Research Rappi's current products and challenges. Frame your portfolio examples in a way that shows how your skills can address Rappi's specific needs, particularly concerning courier operations.

Challenge Preparation:

• Understand the User: Be prepared to discuss the unique challenges and needs of delivery couriers in Latin America.
• Problem-Solving Approach: Practice articulating your approach to solving complex operational problems through design.
• Figma Proficiency: Ensure you are comfortable with Figma (or the primary tool used by Rappi) for any potential live design exercises.
• Communication: Practice explaining your design decisions clearly, concisely, and persuasively, anticipating questions about trade-offs and alternatives.

📝 Enhancement Note: The interview process will likely be thorough, assessing not only design skills but also collaboration, problem-solving, and strategic thinking. A well-prepared portfolio that directly addresses the courier experience focus will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• Collaboration: Slack, Jira, Confluence, Miro, Google Workspace.
• User Research & Testing: UserTesting.com, Lookback, Maze, or similar platforms.

Analytics & Reporting:

• Tools for analyzing user behavior and product performance, such as Google Analytics, Mixpanel, Amplitude, or internal BI tools.

CRM & Automation:

• While not directly a designer's primary tool, an understanding of how CRM systems (like Salesforce, if used internally) and automation platforms might influence user journeys or data collection could be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles. Familiarity with collaborative tools like Slack and Jira is essential for remote team integration. Understanding how design impacts data and analytics will be key to demonstrating ROI.

👥 Team Culture & Values

Operations Values:

• Speed and Agility: Rappi is known for its fast-paced environment, valuing quick iteration and adaptation.
• User-Centricity: A strong commitment to understanding and serving both consumers and partners (like couriers).
• Innovation: Encouraging new ideas and finding creative solutions to complex problems.
• Collaboration: Emphasis on teamwork and working effectively across different departments and geographies.
• Ownership: Expecting individuals to take responsibility for their work and drive it to completion.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with Product Managers, Engineers, Data Analysts, and potentially Operations Specialists.
• Iterative Feedback: Design reviews and critiques are likely common, fostering a culture of continuous improvement through open feedback.
• Data-Informed Discussions: Discussions often involve data and user insights to support design decisions and product strategy.

📝 Enhancement Note: The culture at Rappi likely mirrors many successful tech startups: dynamic, demanding, but also rewarding with opportunities for significant impact. A candidate who thrives in fast-paced, collaborative environments and is comfortable with data-driven decision-making will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs and Business Goals: Designing for couriers involves optimizing their income and time, which can sometimes conflict with immediate business objectives or platform efficiency.
• Scalability Across Diverse Markets: Rappi operates in multiple Latin American countries, each with unique user behaviors, infrastructure, and regulatory environments. Designing solutions that work universally is a significant challenge.
• Managing Remote Collaboration: Effectively working with distributed teams requires strong communication, clear documentation, and proactive engagement.
• Rapid Iteration Cycles: The fast-paced nature of the company means designs may need to be developed, tested, and iterated upon very quickly.

Learning & Development Opportunities:

• Exposure to Diverse Markets: Gain insights into the unique challenges and opportunities of different Latin American markets.
• Mentorship: Opportunities to learn from senior designers and product leaders within Rappi's growing organization.
• Skill Expansion: Develop expertise in designing for operational efficiency, logistics, and the gig economy.
• Industry Impact: Contribute to a product that directly impacts the livelihood of millions of individuals and the daily lives of consumers across a continent.

📝 Enhancement Note: The challenges presented are inherent to a large-scale, international tech company, particularly one focused on complex logistics and a diverse user base. These challenges also represent significant growth opportunities for ambitious designers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" (Focus on your process for de-escalating conflicts and finding optimal solutions).
• "How would you approach designing a new feature to increase courier income on the Rappi platform, considering potential impacts on delivery times and operational costs?" (Demonstrate your problem-solving framework, user empathy, and consideration of business constraints).
• "Walk us through a complex, cross-functional project you led. How did you manage stakeholder expectations and ensure alignment on design decisions?" (Highlight your communication, collaboration, and project management skills).

Company & Culture Questions:

• "What interests you most about Rappi and our mission to improve life in Latin America?" (Research Rappi's impact, values, and recent initiatives).
• "How do you stay updated on design trends and best practices, especially in areas like logistics or the gig economy?" (Showcase your commitment to continuous learning).
• "Describe your ideal remote working environment and how you ensure productivity and collaboration." (Align with Rappi's remote-first approach).

Portfolio Presentation Strategy:

• Tell a Story: For each case study, frame it as a narrative: the problem, your approach, the challenges, the solution, and the impact.
• Focus on Courier Impact: Select projects that best demonstrate your ability to design for operational efficiency, user satisfaction, or problem-solving in complex scenarios. If you don't have direct courier experience, emphasize transferable skills.
• Be Ready for Deep Dives: Expect questions about specific design choices, trade-offs, and alternative solutions you considered.
• Demonstrate Design System Usage: If applicable, show how you've used or contributed to design systems, explaining the benefits.

📝 Enhancement Note: Preparation should focus on understanding Rappi's business, its courier partners, and the unique challenges of the Latin American market. Demonstrating a structured approach to problem-solving and effective communication will be key.

📌 Application Steps

To apply for this Product Designer II position:

• Submit your application through the Rappi careers portal via the provided link.
• Tailor your resume: Highlight experience with web design, interaction design, user research, prototyping, and working on complex, cross-functional projects. Use keywords from the job description like "user-centered design," "design systems," and "stakeholder management."
• Curate your portfolio: Select 2-3 of your strongest case studies that best showcase your end-to-end design process, particularly those demonstrating problem-solving for operational efficiency or user satisfaction. Ensure your portfolio clearly outlines your role, process, and the impact of your work.
• Prepare your "Why Rappi": Research Rappi's mission, values, and recent achievements. Be ready to articulate why you are excited about this specific role and company.
• Practice your portfolio presentation: Rehearse how you will walk through your case studies, focusing on clear communication, design rationale, and quantifiable impact, especially relating to operational improvements or user experience enhancements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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