Product Designer II

📍 Job Overview

Job Title: Product Designer II Company: Optimum Location: Bethpage, NY & Long Island City, NY Job Type: Full-Time Category: Product Design / User Experience Date Posted: October 15, 2025 Experience Level: Mid-Level (3-5 years) Remote Status: On-site

🚀 Role Summary

• Spearhead the design of intuitive and engaging user experiences for Optimum's core customer-facing digital platforms, including optimum.com, the My Optimum mobile app, and video product interfaces.
• Champion a user-centered design approach, leveraging qualitative and quantitative data to inform strategic design decisions and ensure solutions effectively address customer needs and business objectives.
• Actively contribute to the development and consistent application of a unified design system, ensuring a cohesive and high-quality omnichannel customer journey.
• Collaborate closely with Product Management, Engineering, and Business Stakeholders to translate complex customer problems and business opportunities into elegant, effective design solutions.

📝 Enhancement Note: While the raw job description focuses on Product Design, the emphasis on customer-facing channels, omnichannel experiences, and optimization suggests a strong connection to Revenue Operations and Go-To-Market (GTM) strategies. The role requires understanding how design impacts customer acquisition, retention, and overall customer lifetime value, a key concern for operations teams.

📈 Primary Responsibilities

• Collaborate effectively with cross-functional teams, including Product Management, Engineering, and Business Stakeholders, to define customer problems and business opportunities, translating them into impactful design solutions.
• Leverage qualitative and quantitative data, such as analytics, A/B testing results, and user research findings, to inform and validate design decisions, ensuring data-driven design strategies.
• Partner closely with UX Researchers to conduct comprehensive usability testing, gathering critical insights to ensure design solutions effectively meet user needs and mitigate friction across the customer journey.
• Translate complex problems into clear, elegant, and intuitive design solutions by creating wireframes, user flows, storyboards, high-fidelity mockups, and interactive prototypes, rapidly testing design hypotheses and iterating based on user feedback.
• Act as a strong advocate for the customer, championing design solutions that significantly enhance the digital experience and optimize the end-to-end customer journey, aligning with GTM objectives.
• Actively contribute to and utilize Optimum's evolving unified design system, ensuring consistency, efficiency, and scalability across all customer engagement channels, supporting operational standardization.

📝 Enhancement Note: The responsibilities highlight a deep integration with business objectives, particularly in translating "customer problems and business opportunities" into design solutions and optimizing the "end-to-end customer journey." This implies a need for the designer to understand GTM strategies, customer segmentation, and how design directly impacts conversion rates and customer satisfaction, which are core metrics for Revenue Operations.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design or a related field, or equivalent work experience.

Experience: 3-5 years of proven experience in Product Design, with a significant focus on designing for native mobile applications (iOS and Android).

Required Skills:

• User-Centered Design Expertise: Proficiency in design methodologies that prioritize user needs and customer experience.
• Design Thinking in Action: Proven experience applying Design Thinking principles to both service and software delivery.
• Mobile and Web Design Excellence: Significant experience designing for iOS, Android, and responsive web applications, with a strong understanding of mobile interaction design patterns and best practices.
• Balanced Decision-Making: Skilled in integrating stakeholder feedback and business requirements while maintaining a strong customer advocacy.
• Prototyping & Iteration: Expertise in building prototypes to validate design solutions and iterating based on user feedback.
• Figma Proficiency: Expert proficiency with Figma for wireframing, prototyping, and leveraging design system libraries.
• Information Architecture & Interaction Design: Strong understanding of information architecture, interaction design patterns, and best practices for mobile and web applications.
• Communication Skills: Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to articulate design rationale clearly to cross-functional teams and stakeholders.
• Time Management & Organization: Self-motivated with strong time management, organizational, and prioritization skills in a fast-paced, evolving environment.

Preferred Skills:

• Data Leverage: Proven ability to leverage data (analytics, A/B testing, user research) to inform design decisions and measure the impact of your work.
• Motion Design: Experience with motion design for micro-animations and transitions.
• Customer Journey Optimization: Demonstrated ability to break down complex problems, think strategically, and deliver creative and effective solutions that optimize the customer journey.

📝 Enhancement Note: The emphasis on "customer problems and business drivers," "customer journey," and "mitigating friction" strongly suggests that candidates with experience in understanding and designing for conversion funnels, customer onboarding, and retention strategies will be highly valued. This aligns with operations professionals who focus on optimizing these same areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing your ability to solve customer problems and mitigate friction across digital platforms, with a clear emphasis on mobile-first and responsive web design.
• Include case studies that detail your design process from problem identification through to solution iteration, highlighting your approach to user research, wireframing, prototyping, and final design.
• Showcase examples of how you have leveraged data (analytics, A/B testing, user research) to inform design decisions and measure the impact of your work, quantifying improvements where possible.
• Provide examples of your contribution to or utilization of design systems, demonstrating your understanding of consistency, scalability, and efficiency in design.

Process Documentation:

• Detail your approach to translating complex problems into clear, elegant, and intuitive design solutions, illustrating the steps involved in creating wireframes, user flows, storyboards, high-fidelity mockups, and interactive prototypes.
• Explain how you partner with UX Researchers to conduct usability testing and gather insights, outlining your methods for integrating this feedback into iterative design improvements.
• Describe your methodology for collaborating with cross-functional teams (Product Management, Engineering, Business Stakeholders) to ensure design solutions align with business objectives and technical feasibility.
• Illustrate your process for advocating for the customer, emphasizing how you champion design solutions that enhance the digital experience and optimize the end-to-end customer journey.

📝 Enhancement Note: For operations professionals, a portfolio demonstrating an understanding of how design impacts key operational metrics like conversion rates, customer acquisition cost (CAC), customer lifetime value (CLTV), and customer satisfaction (CSAT) will be particularly compelling. Highlighting projects that directly led to measurable improvements in these areas will be crucial.

💵 Compensation & Benefits

Salary Range: $100,246 - $164,689 per year

Benefits:

• Competitive salary and compensation package.
• Opportunities for professional development and continuous learning.
• A collaborative and innovative work environment.
• [Specific benefits like health insurance, retirement plans, paid time off, etc., are not detailed in the provided text but are standard for such roles and should be inquired about.]

Working Hours: Standard 40-hour work week, with potential for flexibility given the on-site requirement and fast-paced environment.

📝 Enhancement Note: The provided salary range ($100,246 - $164,689/year) for a Product Designer II in the New York metropolitan area is competitive and aligns with industry benchmarks for mid-level design roles in a major tech hub. This range reflects the experience level and the specialized skills required for designing complex customer-facing digital products.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications & Connectivity Services. Optimum operates in a rapidly evolving sector, providing essential internet, video, and mobile services. This context implies a focus on customer experience as a key differentiator and driver of growth. Company Size: Large enterprise, indicated by the extensive career portal and multiple locations. This suggests a structured environment with opportunities for impact within a significant organization. Founded: While not explicitly stated, Optimum has a long-standing presence in the market, suggesting a blend of established practices and ongoing innovation.

Team Structure:

• The Product Design team likely consists of multiple Product Designers and UX Researchers, working in pods or squads alongside Product Managers and Engineering teams.
• Reporting structure likely involves a Design Lead or Manager who oversees the design function and ensures alignment with broader product and business strategies.
• Cross-functional collaboration is a core tenet, with designers expected to work closely with Product Management for strategy, Engineering for implementation, and Business Stakeholders for alignment on business objectives.

Methodology:

• Data analysis and insights are central, with a requirement to use analytics, A/B testing, and user research to inform design decisions.
• Workflow planning and optimization strategies are applied through the creation of wireframes, user flows, and prototypes, with an emphasis on iterative refinement.
• Automation and efficiency practices are supported by the utilization and contribution to a unified design system, ensuring consistency and streamlining the design and development process.

Company Website: https://www.optimum.net/

📝 Enhancement Note: The company's focus on "empowering lives, fueling businesses, and driving innovation" through connectivity highlights the strategic importance of digital product design. For operations professionals, understanding how design contributes to customer acquisition, retention, and satisfaction is crucial, as these directly impact revenue and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer (Product Designer II), indicating a need for demonstrated experience and the capacity to work with some autonomy. It's a stepping stone towards senior design roles. Reporting Structure: The designer will report into a Design Lead or Manager, working within product-focused, cross-functional teams. This structure allows for direct collaboration and influence on product development roadmaps. Operations Impact: The role has a direct impact on customer acquisition and retention by shaping the user experience of critical customer-facing platforms. A well-designed product can reduce customer support load, increase conversion rates, and improve customer satisfaction, all of which are key operational metrics.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in mobile-first design, responsive web design, and user-centered methodologies. Potential to develop skills in motion design and advanced prototyping techniques.
• Design System Contribution: Become a key contributor to the evolving design system, influencing its direction and promoting best practices across the organization.
• Leadership Potential: Progress to Senior Product Designer roles, taking on more complex projects, mentoring junior designers, and influencing product strategy at a higher level.

📝 Enhancement Note: For operations professionals, this role represents an opportunity to work closely with product development to directly influence customer experience, which is a critical lever for improving operational efficiency and driving revenue. The growth path within design can also lead to roles that interface more directly with operations strategy.

🌐 Work Environment

Office Type: On-site in Bethpage, NY or Long Island City, NY. This implies a traditional office environment conducive to in-person collaboration. Office Location(s): Bethpage, NY (Long Island) and Long Island City, NY (New York City borough). These locations offer access to major business hubs and diverse talent pools.

Workspace Context:

• The collaborative environment is emphasized, suggesting open-plan spaces or dedicated team areas designed for interaction.
• Operations tools and technology are likely integrated into the workspace, with access to design software (Figma), collaboration tools, and potentially data analytics platforms.
• Opportunities for frequent team interaction, design critiques, and cross-functional meetings are expected within this on-site setting.

Work Schedule: A standard 40-hour work week is expected for this on-site role, likely with core business hours for maximum team collaboration.

📝 Enhancement Note: The on-site requirement suggests a culture that values face-to-face collaboration, rapid iteration, and spontaneous knowledge sharing, which can be beneficial for complex problem-solving common in operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements and the company's design standards. Prepare to highlight your most impactful projects.
• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or present a detailed case study from your portfolio, focusing on problem-solving, design process, and user advocacy.
• Interviews with Design Team: Discussions with other Product Designers and UX Researchers to evaluate your technical skills, design thinking, and fit within the design team's collaborative approach.
• Cross-Functional Interviews: Conversations with Product Management, Engineering, and Business Stakeholders to assess your ability to collaborate, communicate effectively, and understand business objectives.
• Final Interview: Potentially with a hiring manager or senior leader to discuss overall fit, career aspirations, and strategic alignment.

Portfolio Review Tips:

• Showcase Process, Not Just Pixels: Clearly articulate your design process for each project, highlighting how you identified problems, conducted research, iterated on solutions, and used data to validate your decisions.
• Quantify Impact: Where possible, include metrics that demonstrate the success of your designs. For operations roles, focus on how your designs improved conversion rates, reduced friction, increased customer satisfaction, or drove other key business outcomes.
• Highlight Collaboration: Showcase instances where you effectively collaborated with cross-functional teams, managed stakeholder feedback, and advocated for user needs.
• Tailor to Optimum: Emphasize projects that demonstrate experience with mobile applications, responsive web design, and a user-centered approach to optimizing customer journeys, relevant to Optimum's business.
• Figma Proficiency: Ensure your portfolio clearly demonstrates your expertise in Figma, including how you utilize design systems and create interactive prototypes.

Challenge Preparation:

• Understand the User & Business: For any design challenge, thoroughly analyze the user needs and business objectives presented. Think about how design can solve specific problems for both.
• Structure Your Approach: Outline your design process clearly: problem definition, research, ideation, prototyping, testing, and iteration.
• Focus on Trade-offs: Be prepared to discuss trade-offs you made, why you prioritized certain solutions, and how you balanced user needs with business constraints.
• Articulate Rationale: Clearly explain the "why" behind your design decisions. Connect your choices back to user insights and business goals.

📝 Enhancement Note: For operations candidates, framing portfolio examples in terms of their contribution to business metrics (e.g., "This design iteration led to a 15% increase in conversion rate for X customer segment") will resonate strongly, as it directly aligns with operational goals.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, prototyping, high-fidelity mockups, and design system utilization. Expertise is explicitly required.
• Prototyping Tools: Proficiency in building interactive prototypes to validate design hypotheses and gather user feedback.
• Design System Libraries: Experience contributing to and utilizing design system libraries for consistency and efficiency.

Analytics & Reporting:

• Analytics Platforms (e.g., Google Analytics, Adobe Analytics): While not explicitly named, the requirement to leverage analytics implies familiarity with tools that track user behavior, conversions, and engagement metrics.
• A/B Testing Tools (e.g., Optimizely, VWO): Experience with A/B testing platforms to validate design hypotheses and measure the impact of design changes.

CRM & Automation:

• User Research Tools (e.g., UserTesting.com, Lookback): Implied through the collaboration with UX Researchers and the need to gather user insights.
• Collaboration Tools (e.g., Jira, Confluence, Slack): Essential for cross-functional teamwork, project management, and communication.

📝 Enhancement Note: Operations professionals will recognize the importance of these tools in driving measurable outcomes. Highlighting experience with how design tools integrate with analytics and CRM systems to track customer journeys and operational impact will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• Taking Ownership: Employees are empowered to take responsibility and be proactive problem-solvers, aligning with the operational need for accountability and initiative in design and its business impact.
• Upholding Transparency: Open and honest communication fosters trust, crucial for effective collaboration between design, product, engineering, and operations teams.
• Creating Community: A commitment to fostering an environment of collaboration, innovation, and positivity, essential for cross-functional success and driving shared goals.
• Demonstrating Expertise: Upholding standards through continuous learning and engagement, ensuring high-quality product and service delivery, which directly supports operational excellence.

Collaboration Style:

• Cross-functional Integration: The role emphasizes close collaboration with Product Management, Engineering, and Business Stakeholders, requiring a style that integrates design into the broader product development lifecycle.
• Process Review & Feedback: A culture that likely encourages design critiques and feedback loops to refine solutions, mirroring operational processes for continuous improvement.
• Knowledge Sharing: Openness to sharing design insights, best practices, and learnings, contributing to a collective understanding of user needs and optimal customer experiences.

📝 Enhancement Note: The explicit mention of "Taking Ownership," "Upholding Transparency," "Creating Community," and "Demonstrating Expertise" provides a strong framework for understanding the company's operational ethos. Candidates who can demonstrate how their design work embodies these values – particularly in terms of proactive problem-solving, clear communication, and collaborative execution – will resonate well.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Drivers: A common challenge in product design that requires strategic thinking to create solutions that satisfy both customer desires and business objectives, a key operational consideration.
• Integrating with a Unified Design System: Ensuring consistency and scalability across multiple customer touchpoints while contributing to and evolving the design system requires strong organizational and technical design skills.
• Data-Informed Iteration: Effectively leveraging diverse data sources (analytics, A/B tests, user research) to drive meaningful design iterations in a fast-paced environment.
• Omnichannel Experience Design: Creating a seamless and intuitive experience across web, mobile app, and video products presents complex information architecture and interaction design challenges.

Learning & Development Opportunities:

• Skill Specialization: Deepen expertise in mobile-first design, responsive web design, and advanced prototyping.
• Design System Leadership: Opportunity to contribute significantly to and potentially lead aspects of the design system's development.
• Cross-Functional Acumen: Gain deeper understanding of product management, engineering processes, and business stakeholder needs, enhancing overall GTM and operational awareness.
• Industry Exposure: Working within a leading connectivity provider offers exposure to industry trends and customer behavior insights.

📝 Enhancement Note: Operations professionals can view these challenges as opportunities to apply their analytical and problem-solving skills to design initiatives, contributing to more efficient and effective customer journeys. The growth opportunities align with developing a holistic understanding of the customer lifecycle, which is central to revenue operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex customer problem into an elegant design solution. What was your process, and what was the outcome?" (Focus on your structured approach, Figma usage, and measurable impact.)
• "How do you balance user needs with business requirements and stakeholder feedback when designing? Provide an example." (Highlight your customer advocacy, negotiation skills, and data-driven rationale.)
• "Walk us through your experience with design systems. How have you contributed to or utilized them, and why are they important for a company like Optimum?" (Emphasize efficiency, consistency, and scalability benefits.)
• "How have you used data (analytics, A/B testing, user research) to inform your design decisions and measure their success?" (Provide specific examples with quantifiable results, linking design to operational metrics if possible.)

Company & Culture Questions:

• "What interests you about Optimum and this Product Designer II role specifically?" (Research Optimum's mission, values, and recent developments. Connect your skills to their goals.)
• "How do you approach collaboration with Product Managers, Engineers, and other stakeholders?" (Emphasize transparency, proactive communication, and a team-oriented approach.)
• "How do you see your role contributing to Optimum's core values of Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise?" (Prepare specific examples of how your work aligns with these values.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process, the solutions you designed, and the results achieved.
• Emphasize Process & Rationale: Don't just show final designs; explain why you made certain decisions, referencing user research, data, and business goals.
• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction). This is crucial for demonstrating operational value.
• Showcase Figma Skills: Be ready to demonstrate your proficiency in Figma, including your ability to create interactive prototypes and utilize design system components.
• Be Prepared for Questions: Anticipate questions about trade-offs, alternative solutions, and how you would handle specific challenges.

📝 Enhancement Note: For operations candidates, framing your portfolio presentation around the business impact of your design choices will be key. Highlight how your work directly contributed to revenue generation, cost reduction, or customer satisfaction improvements – metrics that are central to operations.

📌 Application Steps

To apply for this Product Designer II position:

• Submit your application through the provided link on the Optimum careers portal.
• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your experience with mobile-first design, responsive web design, Figma proficiency, and a user-centered approach to solving complex problems. Prioritize projects with quantifiable results and clear articulation of your process.
• Tailor Your Resume: Ensure your resume highlights keywords from the job description, such as "Product Design," "User-Centered Design," "Figma," "Prototyping," "Mobile Applications," "Responsive Web Design," and "Cross-functional Collaboration." Quantify your achievements whenever possible.
• Prepare Your Presentation: Practice walking through your chosen portfolio case studies, focusing on your design process, problem-solving skills, and the business impact of your solutions. Be ready to articulate your rationale clearly and concisely.
• Research Optimum: Understand Optimum's mission, services, target audience, and core values. Consider how your design philosophy aligns with their emphasis on connectivity, customer experience, and community.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, particularly regarding benefits and specific team dynamics, should be verified directly with the hiring organization before making application decisions.