Product Designer I

📍 Job Overview

Job Title: Product Designer I
Company: Kaseya Careers
Location: Vancouver, British Columbia, Canada
Job Type: Full-time
Category: Product Design / User Experience (UX)
Date Posted: September 17, 2025
Experience Level: 2-5 Years
Remote Status: On-site

🚀 Role Summary

• Drive the design and development of functional, visually appealing, and user-centric solutions for Kaseya's software modules, with a specific focus on Autotask and Commerce.
• Champion the user experience by advocating for user needs and translating complex business requirements into intuitive and effective design concepts.
• Collaborate cross-functionally with Product Management and Engineering teams to define product roadmaps, prioritize user stories, and ensure seamless integration of design into the development lifecycle.
• Proactively identify opportunities for UX optimization and contribute to the company's overall UX strategy, ensuring Kaseya's products remain innovative and user-delightful.

📝 Enhancement Note: While the title is "Product Designer I," the responsibilities listed, such as "lead design initiatives" and "assist in roadmap planning," suggest a role that offers significant autonomy and potential for leadership, even at an earlier career stage. The emphasis on translating complex systems into simple designs aligns with a GTM (Go-To-Market) enablement function where clear user interfaces are critical for adoption and revenue generation.

📈 Primary Responsibilities

• Lead design initiatives for key company modules, contributing to the overall UX strategy alongside Product Management and Engineering teams.
• Translate user stories and functional business requirements into clear, actionable design concepts and prototypes.
• Develop and document storyboards and prototypes to effectively communicate product features and business workflows across multiple departments, ensuring stakeholder alignment.
• Create elegant, simple design solutions that enhance functionality while preserving the integrity and consistency of existing products.
• Proactively identify and propose opportunities for user experience (UX) optimization within Kaseya's software suite.
• Deliver compelling user experience visions, accurate UI specifications, and functional prototypes that address business needs and delight end-users.
• Partner with Product Management to define and prioritize user stories and functional requirements, contributing to roadmap planning.
• Collaborate with Engineering teams to analyze, define, and prototype software solutions, ensuring feasibility and adherence to design standards.
• Advocate for the user base by ensuring designs are intuitive, efficient, and address user pain points effectively.
• Contribute to the development and maintenance of Kaseya's design system and component libraries, ensuring consistency and scalability across products.

📝 Enhancement Note: The role requires a blend of strategic thinking (UX strategy, roadmap planning) and tactical execution (prototyping, UI specifications). The emphasis on communicating visions across departments highlights the importance of strong presentation and storytelling skills, crucial for GTM success.

🎓 Skills & Qualifications

Education: No specific degree is mentioned, but a strong portfolio showcasing UX/UI design principles and practical application is implicitly required. Experience: Minimum of 2 years of experience in User Experience (UX) / User Interface (UI) design.

Required Skills:

• User Experience (UX) Design principles and application.
• User Interface (UI) Design principles and application.
• Developing consumer-facing applications.
• Responsive web UX design.
• Strong understanding of UX/UI design principles.
• Ability to create effective and delightful user experiences.
• Excellent communication and collaboration skills.
• Creativity and problem-solving abilities.
• Multi-tasking and ability to manage multiple projects concurrently.
• Ability to receive and incorporate constructive critique.
• Strong persuasive communication skills, including presenting to executives.
• Ability to work effectively in a fast-paced, highly collaborative environment with aggressive deadlines.
• Understanding of AI concepts and their application in UX.
• Strong working knowledge of Figma.
• Experience contributing to design systems and component libraries.

Preferred Skills:

• Knowledge of the Managed Service Provider (MSP) space.
• Experience with Kaseya's specific modules (Autotask, Commerce).

📝 Enhancement Note: The "Product Designer I" title typically implies an entry-level to early-career professional. However, the requirement for "2 years of experience" and the emphasis on leading initiatives and persuasive communication suggest this role is for someone who has already gained practical experience and can operate with a degree of independence. The mention of AI concepts is a forward-thinking requirement, indicating Kaseya's investment in AI-driven product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2 years of UX/UI design work, including examples of consumer-facing applications and responsive web designs.
• Demonstrate a strong understanding of UX/UI principles through well-articulated case studies.
• Include examples of work that translates complex business requirements into simple, user-friendly design concepts.
• Present projects that highlight your ability to create delightful and functional user experiences.
• Feature contributions to design systems or component libraries, demonstrating an understanding of scalable design.
• Include work that illustrates your ability to work with AI concepts in design solutions.

Process Documentation:

• Provide examples of storyboards and prototypes that effectively communicate product features and business workflows.
• Demonstrate how you have documented UI specifications and user experience visions.
• Showcase projects where you collaborated with Product Management and Engineering, highlighting your role in defining requirements and prototyping solutions.
• Illustrate your process for identifying and implementing UX optimizations.

📝 Enhancement Note: For a "Product Designer I" role, the portfolio is paramount. It should not only display visual design skills but also the candidate's thought process, problem-solving approach, and ability to articulate design decisions and their impact. Demonstrating experience with design systems and AI is crucial.

💵 Compensation & Benefits

Salary Range: $95,000 – $115,000 CAD annually.

• 📝 Enhancement Note: This salary range is provided for a Product Designer I role in Vancouver, BC, Canada. It is commensurate with the stated experience level (2 years) and the responsibilities outlined. Research on industry benchmarks for Product Designers in Vancouver indicates this range is competitive, reflecting the cost of living and demand for skilled design professionals in the tech sector. The specific salary within this range will be determined by the candidate's skills, experience, and interview performance.

Benefits:

• Comprehensive Benefits Package: This typically includes health, dental, and vision insurance, and may extend to life insurance, disability coverage, and retirement savings plans.
• Opportunities for Career Growth: Indicated by Kaseya's emphasis on growth and the "rocket ship" culture, suggesting pathways for advancement within the product design team or related departments.

Working Hours: 40 hours per week.

• 📝 Enhancement Note: The mention of "aggressive deadlines" and a "fast-paced, highly collaborative environment" suggests that while the standard work week is 40 hours, flexibility and dedication may be required to meet project demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software & IT Management Solutions, AI-powered technology. Kaseya operates in a competitive SaaS market, providing essential tools for IT management and security to Managed Service Providers (MSPs) and internal IT departments. This context implies a need for robust, scalable, and user-friendly software solutions that can handle complex IT environments. Company Size: Large (implied by "sustained, strong double-digit growth," "serves customers in over 20 countries," and managing "over 15 million endpoints worldwide"). Kaseya is a significant player in the IT management software space. Founded: 2000. Kaseya has a long-standing presence in the market, indicating stability and a mature product suite, while also embracing innovation with AI.

Team Structure:

• The Product Design team likely operates within a larger Product Development or Engineering department.
• Designers collaborate closely with Product Managers and Engineers on specific product modules (e.g., Autotask, Commerce).
• The role involves communication with multiple departments, including potentially Sales, Marketing, and Customer Support, to gather requirements and communicate design visions.
• Reporting structure is likely to a Design Lead, UX Manager, or Head of Product/Design.

Methodology:

• Agile development methodologies are probable, given the fast-paced nature of software development and the mention of "prioritizing user stories" and "roadmap planning."
• Emphasis on user-centric design, translating business needs into functional requirements and intuitive designs.
• Data-driven decision-making is implied through the need to "optimize UX" and "advocate for the user-base."
• Design systems and component libraries are utilized for consistency and efficiency, common in established SaaS companies.

Company Website: www.kaseya.com

📝 Enhancement Note: Kaseya positions itself as a high-growth technology company backed by a major venture capital firm. This suggests a dynamic environment where innovation, efficiency, and customer success are key drivers. The culture is described as direct and demanding ("not afraid to tell you exactly who we are and our expectations"), requiring individuals who are proactive and deliver results.

📈 Career & Growth Analysis

Operations Career Level: This role is designated as "Product Designer I," indicating an early-career professional with 2+ years of experience. While it's an entry-level designation, the responsibilities suggest a significant impact on product development and a path towards more senior design roles. Reporting Structure: The Product Designer will likely report to a Design Lead or UX Manager, working within a product team structure that includes Product Managers and Software Engineers. Collaboration is key, with frequent interaction across departments. Operations Impact: While not a traditional "Revenue Operations" role, this Product Designer plays a crucial GTM (Go-To-Market) enablement function. By creating intuitive and efficient user interfaces for products like Autotask and Commerce, the designer directly impacts: - User Adoption & Retention: A well-designed product is easier to learn and use, leading to higher adoption rates and reduced churn. - Sales Enablement: Clear product functionality and user flows can shorten sales cycles by making product demonstrations more effective and reducing pre-sales technical hurdles. - Customer Satisfaction: A positive user experience leads to happier customers, which can translate into increased loyalty, positive reviews, and upsell opportunities. - Efficiency: Streamlined workflows within the software reduce the time and effort required by users (often MSPs), enhancing the perceived value of Kaseya's solutions.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX/UI, such as interaction design, visual design, design systems, or AI-driven UX.
• Module Ownership: Potential to become a go-to designer for specific product modules, gaining in-depth product knowledge and strategic influence.
• Leadership Development: As experience grows, opportunities may arise to mentor junior designers, lead design initiatives, or move into a Senior Product Designer or Design Lead role.
• Cross-functional Mobility: Experience in a fast-paced SaaS environment can open doors to roles in product management, UX research, or even GTM strategy roles that require strong product understanding.

📝 Enhancement Note: The emphasis on "changing lives" and "growth rocket ship" culture points towards a company that values employee development and offers clear pathways for career progression, especially for high-performers in critical product roles.

🌐 Work Environment

Office Type: On-site in Vancouver, British Columbia, Canada. This indicates a traditional office setting where in-person collaboration is expected. Office Location(s): Vancouver, British Columbia, Canada. This is a major tech hub, providing access to a vibrant ecosystem of talent and innovation. Workspace Context:

• Collaborative Environment: The job description explicitly mentions a "highly collaborative environment," suggesting open office spaces, team huddles, and frequent brainstorming sessions.
• Tools and Technology: Access to industry-standard design tools like Figma, and potentially other prototyping and collaboration software. The company's focus on AI suggests exposure to emerging technologies.
• Team Interaction: Opportunities for direct interaction with Product Managers, Engineers, and potentially other designers, fostering a dynamic exchange of ideas and ensuring design alignment with technical feasibility and business objectives.

Work Schedule: Standard 40-hour work week.

• 📝 Enhancement Note: While a standard schedule is listed, the mention of "aggressive deadlines" implies that the team culture might encourage or require flexibility to meet project milestones. This is common in fast-paced tech environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with the role requirements.
• Portfolio Presentation: Candidates will likely be asked to present their portfolio, walking through 2-3 key projects. This is a critical step to demonstrate design thinking, problem-solving skills, and communication abilities.
• Design Challenge/Exercise: A practical design task, either take-home or conducted during an interview, to assess problem-solving skills, design execution, and application of UX/UI principles. This might involve redesigning a feature, creating a new workflow, or addressing a specific user problem.
• Cross-functional Interviews: Interviews with Product Managers and Engineers to evaluate collaboration skills, understanding of technical constraints, and ability to articulate design decisions.
• Executive/Manager Interview: Discussion with a Design Lead or Hiring Manager to assess cultural fit, career aspirations, and overall suitability for the role and Kaseya's environment.

Portfolio Review Tips:

• Curate Select Projects: Focus on 2-3 of your strongest projects that best showcase your skills relevant to this role (e.g., B2B SaaS, complex systems, AI integration if possible).
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, and the outcomes or impact of your design. Use visuals effectively.
• Highlight Process: Emphasize your thought process, not just the final UI. Show wireframes, user flows, and explain the rationale behind your design decisions.
• Demonstrate Figma Proficiency: Be prepared to discuss your experience with Figma and how you leverage its features for design systems and collaboration.
• Quantify Impact: If possible, include metrics or results that demonstrate the positive impact of your designs (e.g., increased user engagement, reduced task completion time, improved conversion rates).
• Address AI Concepts: If you have experience integrating AI concepts into UX, make sure to highlight it.

Challenge Preparation:

• Understand the Target Audience: Research Kaseya's products and target users (MSPs). Think about the typical pain points and needs of this audience.
• Focus on Simplicity and Functionality: The job description emphasizes translating "system/software complexity" into "simplicity" and "enhanced functionality." Your solutions should reflect this.
• Communicate Your Process: Even in a timed exercise, clearly explain your approach and reasoning.

📝 Enhancement Note: The emphasis on "selling product visions" and "persuasive communication" means interviewers will be looking for candidates who can not only design but also champion their ideas effectively to stakeholders at all levels.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly required. This will be the core tool for wireframing, prototyping, UI design, and collaboration. Proficiency in creating and utilizing design systems within Figma is essential.
• Prototyping Tools: Figma's prototyping capabilities will likely be primary, but familiarity with other tools like InVision or Adobe XD might be beneficial.
• Wireframing Tools: Figma, Sketch, Adobe XD.
• Collaboration Tools: Slack, Microsoft Teams, Jira, Confluence (common in tech environments for communication, task management, and documentation).

Analytics & Reporting:

• While not directly listed as a design tool, understanding how to interpret analytics data (e.g., user behavior, feature adoption) to inform design decisions is a valuable skill. Tools like Google Analytics, Amplitude, or Pendo might be used by other teams.

CRM & Automation:

• CRM: Knowledge of CRM systems (like Salesforce, HubSpot, or Kaseya's own offerings) can be helpful for understanding how product usage data might be managed and leveraged.
• Automation: Understanding how automation impacts user workflows can inform design for efficiency.

📝 Enhancement Note: The primary tool focus is Figma. Candidates should highlight their experience with design systems, component libraries, and collaborative design workflows within Figma. Understanding AI's role in product design and potential integration points is also a key technological consideration.

👥 Team Culture & Values

Operations Values:

• Customer Focus: "Betterment of our customers" is a core tenet, meaning designs should prioritize user needs and deliver tangible value.
• Excellence & Proactivity: "Prepared to go above and beyond" and "not afraid to tell you exactly who we are" suggests a culture that values high performers, initiative, and direct communication.
• Innovation: The integration of AI and the "growth rocket ship" metaphor imply a culture that embraces new technologies and rapid advancement.
• Efficiency & Simplicity: The emphasis on creating "simple, easy-to-use design concepts" despite complex systems highlights a value placed on clarity and efficiency.
• Collaboration: "Highly collaborative environment" and "ability to be part of a team" emphasize teamwork as a fundamental value.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with Product Management and Engineering, requiring strong communication and the ability to translate between different disciplines.
• Direct Communication: Kaseya's culture values directness, meaning feedback is likely to be candid and constructive.
• Agile & Iterative: The fast-paced nature suggests an iterative design process, with frequent feedback loops and adjustments.
• Shared Vision: The need to "sell product visions" implies a collaborative effort to build consensus and align diverse teams around a unified product direction.

📝 Enhancement Note: Kaseya's culture appears to be high-energy, results-oriented, and customer-centric. Designers need to be comfortable with direct feedback, proactive in their approach, and adept at collaborating with technical and business stakeholders to drive product innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complexity: The core challenge is to take Kaseya's complex IT management and security software and translate it into intuitive, simple, and delightful user experiences.
• Balancing User Needs and Business Requirements: Effectively integrating user feedback and business goals, often with competing priorities, to create designs that satisfy both.
• Fast-Paced Environment: Working under "aggressive deadlines" requires efficient workflow management, rapid prototyping, and the ability to make timely decisions.
• Cross-Departmental Communication: Clearly communicating design visions and rationale to diverse stakeholders (technical, business, executive) and incorporating their input effectively.
• AI Integration: Designing user experiences that leverage AI capabilities effectively and ethically, ensuring they add genuine value without overwhelming the user.

Learning & Development Opportunities:

• Mastering Design Systems: Deepening expertise in building and utilizing scalable design systems and component libraries.
• Specializing in B2B SaaS UX: Gaining in-depth knowledge of the unique UX challenges and best practices for enterprise software, particularly for the MSP market.
• AI-Driven Design: Learning how to incorporate AI functionalities into product design and understanding emerging trends in AI-powered user experiences.
• Mentorship & Leadership: Opportunities to grow into senior roles, mentor junior designers, and potentially lead design projects or teams.
• Industry Exposure: Working within a rapidly growing tech company and potentially attending industry conferences or training to stay abreast of UX/UI trends.

📝 Enhancement Note: The challenges are typical for product designers in growing SaaS companies, requiring adaptability and a strong problem-solving mindset. The growth opportunities are significant, especially given Kaseya's focus on AI and expansion.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated a complex business requirement into a simple user interface. What was your process, and what was the outcome?" (Preparation: Have a specific case study ready that demonstrates this skill. Focus on your thought process, design decisions, and any quantifiable results.)
• "How do you approach designing for a user base with technical expertise, such as MSPs, while ensuring the product is accessible and intuitive?" (Preparation: Discuss user research methods, persona development, and how you balance advanced functionality with ease of use. Highlight your understanding of the MSP space if you have it.)
• "Imagine we need to integrate an AI-powered anomaly detection feature into our platform. How would you approach designing the user experience for this feature?" (Preparation: Think about user notification, data visualization, user control over AI, and how to build trust in AI-generated insights.)
• "How do you collaborate with product managers and engineers to ensure designs are feasible and meet business objectives?" (Preparation: Discuss your experience with agile workflows, sprint planning, and providing clear documentation and specifications.)

Company & Culture Questions:

• "What interests you about Kaseya and our products, particularly Autotask and Commerce?" (Preparation: Research Kaseya's market position, its mission, and the specific modules mentioned. Show genuine interest in solving problems for MSPs.)
• "How do you handle constructive criticism on your designs?" (Preparation: Emphasize your ability to be open to feedback, iterate based on it, and maintain professionalism.)
• "Kaseya is known for its direct culture. How do you see yourself fitting into that environment?" (Preparation: Express comfort with direct communication and a results-oriented approach.)

Portfolio Presentation Strategy:

• Structure: Clearly present the problem, your role, the process, your solutions (with visuals), and the impact/learnings.
• Storytelling: Make it engaging. Explain the "why" behind your design decisions.
• Figma Focus: Be ready to discuss your Figma workflow, design system contributions, and collaborative features you've used.
• Conciseness: Respect the interviewer's time. Focus on the most relevant aspects of each project.
• Enthusiasm: Show passion for design and for the opportunity to contribute to Kaseya.

📝 Enhancement Note: The interview process will likely test both design craft and the ability to operate effectively within Kaseya's specific, fast-paced, and direct culture. Strong communication and a well-prepared portfolio are crucial for success.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Kaseya Careers portal via the provided URL.
• Customize your resume: Highlight your 2+ years of UX/UI design experience, focusing on consumer-facing applications, responsive web design, and any experience with complex software or B2B SaaS products. Quantify achievements where possible.
• Prepare your portfolio: Ensure it showcases your best work, including at least one project demonstrating the translation of complex requirements into simple designs, and ideally, projects involving design systems or AI concepts. Be ready to present it effectively.
• Research Kaseya: Understand their products (especially Autotask and Commerce), their market position (MSPs), and their stated company culture.
• Practice your interview answers: Prepare to discuss your design process, collaboration methods, and how you handle feedback, using specific examples from your experience.

⚠️ Important Notice: This enhanced job description provides insights and context based on the provided information and industry standards. While aiming for accuracy, candidates should verify all details, particularly regarding responsibilities, expectations, and specific company culture, directly with Kaseya Careers during the application and interview process.

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