Product Designer – GRS UX Team at Liberty Mutual Insurance

📍 Job Overview

Job Title: Product Designer – GRS UX Team Company: Liberty Mutual Insurance Location: Boston, MA, US; Portsmouth, NH, US; Indianapolis, IN, US Job Type: FULL_TIME Category: Product Design / User Experience Operations Date Posted: August 05, 2025 Experience Level: 5-10 Years Remote Status: On-site

🚀 Role Summary

This role focuses on designing user-centric digital products within Liberty Global Risk Solutions (GRS), emphasizing end-to-end user experience (UX) and visual design for regional and global initiatives.
The Product Designer will collaborate with cross-functional teams, including product leads and development, to translate business objectives and user research into intuitive and effective digital solutions.
Key responsibilities include creating UX deliverables such as user flows, journey maps, wireframes, prototypes, and conducting user testing to optimize user experiences and drive business outcomes.
The position requires a strong understanding of design systems, branding implementation, and accessibility standards, with a focus on continuous improvement and data-driven optimization decisions.

📝 Enhancement Note: While this role is titled "Product Designer," the emphasis on optimizing user experience, collaborating with business and development teams, and using data analytics for optimization decisions aligns closely with the strategic and analytical functions of a User Experience Operations or GTM Operations role. The focus on measuring outcomes and impact further reinforces this operational perspective within a design context.

📈 Primary Responsibilities

Plan, facilitate, and assess experience discovery and ideation activities to define and design UX deliverables including user flows, journey maps, persona development, wireframes, UI considerations, and prototypes.
Align business results, objectives, and priorities with user needs and digital experience strategies, ensuring technical feasibility and adherence to UX best practices.
Conduct and/or supervise user research, concept testing, and usability testing to gather insights and inform design recommendations, acting as an advocate for the end user.
Maintain and contribute to the evolution of defined UX and brand standards, including the pattern library, ensuring consistency across digital products.
Collaborate closely with product managers, business stakeholders, and development teams to understand business vision and objectives, identifying opportunities for competitive advantage through user-centered design.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design thinking and operational execution. The focus on "optimizing the quality and value of the outputs" and "measuring and monitoring the outcomes' impact" suggests a need for someone who can not only design but also analyze the effectiveness of those designs, a key characteristic of operations roles.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent experience in a related field. Experience: 5+ years of relevant experience as a UX/Product Designer with a demonstrable track record of delivering moderate to complex design solutions.

Required Skills:

Ability to design and create user-centered solutions that meet and enhance user experiences and business goals.
Proven experience in branding implementation, design systems, style guides, UX patterns, and workflows.
Proficiency in popular design, prototyping, discovery, and user testing tools such as Figma, Miro, and user testing platforms.
Experience using data analytics for performance monitoring and actioning optimization decisions.
Experience working in Agile environments and collaborating effectively with development teams.
Excellent time management and prioritization skills, with the ability to manage multiple projects concurrently.
Strong critical decision-making skills and the ability to evaluate business issues and resolve problems effectively.
Understanding of Accessibility standards and their impact on design and product development, with the ability to champion Accessibility and advise teams on compliance.
Experience facilitating and collaborating with multiple product managers and specialized stakeholders.

Preferred Skills:

Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
Demonstrated proficiency in at least two core disciplines: visual design, UX design, prototyping, front-end development, user research, or experiment design.
Exceptional written and oral communication skills, with the ability to present projects and status reports to leadership.
Strong organization and analytic thinking skills, with the ability to translate content into user scenarios, flows, and diagrams.
Experience in working on multiple integrations and operationally complicated software.

📝 Enhancement Note: The requirement for data analytics experience and the ability to "action optimization decisions" strongly indicates a need for operational thinking. The emphasis on collaboration with various stakeholders and product managers also points to the operational coordination required in such roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Showcase a diverse range of user-centered design projects, demonstrating a clear understanding of user needs and business objectives.
Include case studies detailing the problem, your role, the design process, user research conducted, iterative design solutions, and measurable outcomes.
Highlight examples of work on complex software integrations and operationally challenging projects.
Present a strong understanding of design systems, style guides, and the implementation of reusable UX patterns.
Demonstrate proficiency with design and prototyping tools (e.g., Figma, Miro) and user testing methodologies.
Provide examples of how data analytics was used to inform design decisions and optimize user experiences.

Process Documentation:

Ability to document design processes, including user research findings, ideation sessions, wireframing, prototyping, and user testing results.
Showcase experience in creating and maintaining design system documentation and pattern libraries.
Demonstrate an understanding of how to document accessibility considerations and compliance measures within the design process.
Evidence of process optimization through design, showing how workflows were improved for efficiency and user satisfaction.

📝 Enhancement Note: While not explicitly stated as a formal "portfolio requirement," the emphasis on "demonstrable track record of moderate to complex design solutions," "experience using data analytics for monitoring performance and action optimization decisions," and "experience facilitating and collaborating with multiple product managers" strongly implies that a portfolio showcasing these aspects is essential for demonstrating operational competency in design.

💵 Compensation & Benefits

Salary Range: For Boston, MA, the estimated annual salary range for a Product Designer with 5-10 years of experience typically falls between $100,000 and $140,000. This estimate is based on industry benchmarks for similar roles in high-cost-of-living areas, considering the experience level and the specialized nature of the work.

Benefits:

Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with company match (e.g., 401k).
Paid time off, including vacation days, sick leave, and holidays.
Life and disability insurance coverage.
Employee Resource Groups (ERGs) for community and professional development.
Opportunities for professional development, training, and continuous learning.
Potential for performance-based bonuses or incentives.
Access to employee assistance programs and wellness initiatives.

Working Hours: The standard working hours are likely to be aligned with a full-time schedule, approximately 40 hours per week. The role may require some flexibility to accommodate cross-functional team collaboration across different time zones or to meet project deadlines.

📝 Enhancement Note: Salary ranges are estimated based on industry data for Product Designers in major US metropolitan areas like Boston, MA, considering the specified experience level (5-10 years). The specific range can vary based on the candidate's unique skills, qualifications, and the exact scope of responsibilities within Liberty Mutual.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance (Financial Services) Company Size: Liberty Mutual Insurance is a large, established global company, employing over 45,000 people worldwide. This size implies a structured environment with robust processes, extensive resources, and opportunities for diverse career paths. Founded: 1911. With over a century of history, Liberty Mutual has a deep-rooted culture focused on stability, customer trust, and long-term growth, which likely influences their approach to product development and operations.

Team Structure:

The UX Design Team is part of the broader Digital Product Design and User Experience function within Liberty Global Risk Solutions (GRS).
The Product Designer reports to the Head of Digital Product Design and User Experience, indicating a clear reporting line and potential for mentorship.
Collaboration is expected with product managers, development teams, research teams, and other Liberty Mutual Group colleagues across various locations, suggesting a matrixed or highly cross-functional operational environment.

Methodology:

The team operates with a user-centric approach, prioritizing user needs and behaviors to enhance product adoption and ease of use.
Methodologies like Agile, Design Thinking, Lean UX, and Lean Startup are familiar to the team, indicating a commitment to iterative development, rapid prototyping, and continuous learning.
Data analytics and user research are integral to informing design decisions and optimizing outcomes, reflecting a data-driven operational mindset.

Company Website: https://www.libertymutual.com/

📝 Enhancement Note: The company's large size and long history suggest a stable and structured environment, which can mean well-defined operational processes but also potentially longer decision-making cycles. The emphasis on user-centricity and data analytics aligns with modern GTM and UX operations best practices.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-to-senior level position within the Product Design and UX function. It requires significant experience and the ability to work independently on complex projects while also collaborating effectively with various teams. The scope includes contributing to both strategic design vision and tactical execution.

Reporting Structure: The Product Designer reports directly to the Head of Digital Product Design and User Experience. This provides a clear leadership connection and opportunities to influence design strategy at a higher level. The role also involves close collaboration with product managers and development teams, typical of agile or product-centric operational structures.

Operations Impact: The Product Designer's work directly impacts the user experience of Liberty Global Risk Solutions' digital products, influencing customer adoption, satisfaction, and potentially operational efficiency. By creating intuitive and effective designs, the role contributes to the overall success of GRS initiatives and the company's ability to meet business objectives and user needs.

Growth Opportunities:

Skill Specialization: Develop deeper expertise in specific areas of UX design, such as interaction design, user research, or accessibility.
Leadership Development: Progress into senior designer roles, lead design initiatives, or mentor junior designers, contributing to the operational leadership of the UX team.
Cross-Functional Exposure: Gain experience working on diverse projects across different regions and business units within Liberty Mutual, expanding understanding of broader operational strategies.
Process Improvement: Contribute to the refinement of design processes, tools, and methodologies used by the UX team, enhancing operational efficiency.

📝 Enhancement Note: The role offers a clear path for growth within a large organization, allowing for both specialization in design and development of broader operational and leadership skills relevant to managing design processes and teams.

🌐 Work Environment

Office Type: Liberty Mutual offers a hybrid work environment, combining the benefits of in-office collaboration with the flexibility of remote work. Specific days in the office will likely be determined by team needs and project requirements.

Office Location(s): The role is available in multiple US locations, including Boston, MA, Portsmouth, NH, and Indianapolis, IN. This provides candidates with geographic flexibility within the United States.

Workspace Context:

The workspace is designed to foster collaboration, with opportunities to interact with product managers, developers, researchers, and other designers.
Access to modern design and collaboration tools (Figma, Miro, etc.) is provided to support efficient workflow and creative output.
The environment encourages a user-advocacy stance, empowering designers to influence product decisions based on user insights and best practices.

Work Schedule: A standard full-time work schedule is expected, likely around 40 hours per week. Flexibility may be available, but collaboration with teams across various locations might necessitate adherence to specific working hours for synchronous communication and meetings.

📝 Enhancement Note: The hybrid approach is common for UX roles, balancing individual focus time with collaborative team interaction, which is critical for operational alignment and iterative design processes.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A recruiter or hiring manager will likely review your application and resume, focusing on relevant experience and skills.
Portfolio Review: You will be asked to present your portfolio, showcasing your design process, problem-solving skills, and impact on projects. Be prepared to discuss specific case studies.
Technical/Design Assessment: This may involve a design challenge or a discussion about your approach to specific UX problems, evaluating your technical skills and design thinking.
Team/Stakeholder Interviews: Interviews with potential colleagues and stakeholders (e.g., Product Managers, other Designers) to assess collaboration style, communication, and cultural fit within the operations and design teams.
Hiring Manager Interview: A final discussion with the Head of Digital Product Design and User Experience to evaluate overall fit, strategic thinking, and alignment with team goals.

Portfolio Review Tips:

Focus on Process: Clearly articulate your design process for each project, from discovery and research to iteration and final delivery.
Quantify Impact: Whenever possible, use data and metrics to demonstrate the positive impact of your designs on user behavior, business goals, or operational efficiency.
Showcase Collaboration: Highlight instances where you collaborated effectively with cross-functional teams, including developers and product managers, and how this collaboration improved the outcome.
Problem-Solving: Demonstrate your ability to tackle complex problems, iterate on solutions based on feedback and data, and make critical design decisions.
Accessibility & Systems Thinking: Include projects that showcase your understanding and application of accessibility standards and design systems.

Challenge Preparation:

Understand the Context: If given a design challenge, ensure you understand the business context, target users, and key objectives.
Structure Your Approach: Outline your process for tackling the challenge, including research, ideation, and solution proposal.
Communicate Clearly: Be prepared to articulate your rationale, design choices, and potential trade-offs.
Consider Operational Constraints: Think about how your design would be implemented and maintained within an operational framework.

📝 Enhancement Note: The emphasis on portfolio review and potential design challenges highlights the need for candidates to demonstrate not just design skills but also a practical, process-oriented approach to problem-solving and collaboration, which are hallmarks of operations roles.

🛠 Tools & Technology Stack

Primary Tools:

Design & Prototyping: Figma (primary), Miro (collaboration/ideation), potentially Sketch or Adobe Creative Suite.
User Research & Testing: Tools for unmoderated and moderated user testing (e.g., UserTesting.com, Lookback), survey tools (e.g., SurveyMonkey, Qualtrics).
Collaboration & Project Management: Jira, Confluence, Slack, Microsoft Teams, Asana, Trello.
Data Analytics & Monitoring: Tools for analyzing user behavior and performance, such as Google Analytics, Adobe Analytics, or internal BI tools.

Analytics & Reporting:

Experience with data visualization tools for reporting findings to stakeholders.
Ability to interpret analytics data to identify user pain points and opportunities for optimization.

CRM & Automation:

While not a direct CRM role, understanding how design impacts CRM functionalities or customer engagement platforms may be beneficial.

📝 Enhancement Note: Proficiency with specific design tools like Figma and Miro is standard for UX roles. However, the explicit mention of "data analytics for monitoring performance and action optimization decisions" and experience with "unmoderated/moderated user testing" points to a need for operational data literacy and process improvement capabilities.

👥 Team Culture & Values

Operations Values:

User-Centricity: A deep commitment to understanding and advocating for the end user in all design decisions.
Collaboration: Fostering strong partnerships with product managers, development teams, and other stakeholders to achieve shared goals.
Data-Driven Decision Making: Utilizing analytics and research to inform design strategies and measure impact.
Continuous Improvement: An ongoing effort to optimize user experiences, design processes, and team workflows.
Accessibility: Championing inclusive design practices to ensure products are usable by everyone.
Innovation: Exploring new ideas and approaches to solve user problems and enhance digital products.

Collaboration Style:

Cross-Functional Integration: Actively partnering with diverse teams across the organization, sharing insights and designs early and often.
Constructive Feedback: Openness to receiving and providing constructive feedback to improve design solutions and team processes.
Agile Mindset: Working within agile frameworks, embracing iterative development and adaptability to changing requirements.
Knowledge Sharing: Contributing to the team's collective knowledge base, including pattern libraries and best practices.

📝 Enhancement Note: The values emphasize a blend of creative design principles with a structured, data-informed, and collaborative approach, reflecting the operational efficiency and effectiveness expected in a large organization's design function.

⚡ Challenges & Growth Opportunities

Challenges:

Balancing User Needs with Business Objectives: Effectively integrating user desires with organizational goals and technical constraints.
Cross-Functional Alignment: Ensuring consistent understanding and execution of design vision across multiple teams and stakeholders with varying priorities.
Working with Complex Systems: Designing intuitive experiences for operationally complex software and integrations.
Measuring Design Impact: Quantifying the direct impact of design decisions on user behavior and business outcomes, requiring robust data analysis.
Adapting to Evolving Technologies: Staying current with new design tools, methodologies, and accessibility standards.

Learning & Development Opportunities:

Advanced Design Skills: Opportunities to deepen expertise in areas like interaction design, motion design, or specialized research techniques.
Industry Certifications: Pursuing certifications in UX, Design Thinking, or accessibility to enhance professional credentials.
Mentorship Programs: Access to senior designers and leaders for guidance and career development advice.
Conferences & Workshops: Participation in industry events to learn about emerging trends and best practices in UX and product design.
Cross-Disciplinary Exposure: Gaining exposure to other operational functions within Liberty Mutual to broaden business understanding.

📝 Enhancement Note: The challenges presented are common in operations-oriented design roles, requiring strong analytical, problem-solving, and communication skills to navigate complex organizational landscapes and drive impactful design solutions.

💡 Interview Preparation

Strategy Questions:

"Describe a time you had to balance conflicting user needs with business objectives. How did you approach it, and what was the outcome?" (Focus on your process, decision-making, and ability to find compromise.)
"How do you incorporate user data and analytics into your design process to measure and optimize outcomes?" (Highlight specific tools and methods used for data analysis and iteration.)
"Walk me through a complex design project from conception to launch. What were the key challenges, and how did you collaborate with your team to overcome them?" (Emphasize your role, process, collaboration, and impact.)
"How do you ensure accessibility is integrated into your design workflow, and how do you advocate for it within a team?" (Demonstrate your knowledge of standards and your ability to influence.)

Company & Culture Questions:

"What interests you about Liberty Mutual and the GRS UX Team specifically?" (Research the company's mission, values, and recent initiatives.)
"How do you approach collaboration with product managers and development teams? What makes for a successful partnership?" (Reflect on your experience with cross-functional teams and agile environments.)
"How do you stay updated on the latest UX trends and best practices?" (Show your commitment to continuous learning.)

Portfolio Presentation Strategy:

Tell a Story: For each project, frame it as a narrative: the problem, your role, the process, the solution, and the results.
Highlight Impact: Clearly state the measurable outcomes of your design work. Use metrics if available.
Showcase Your Process: Detail your steps, from research and ideation to iteration and final delivery. Explain why you made certain choices.
Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs, and challenges faced.
Focus on Collaboration: Mention how you worked with stakeholders and teams, and how feedback influenced your design.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design skills but also operational capabilities: process adherence, data-driven decision-making, cross-functional collaboration, and problem-solving within a business context.

📌 Application Steps

To apply for this Product Designer position:

Submit your resume and portfolio through the Liberty Mutual careers portal.
Portfolio Customization: Tailor your portfolio to highlight projects demonstrating complex software design, data-driven optimization, and strong collaboration with product and development teams. Focus on case studies that showcase your full design process and measurable impact.
Resume Optimization: Ensure your resume clearly articulates your 5+ years of experience, mentions proficiency in key tools like Figma and Miro, and includes achievements related to user research, data analytics, and cross-functional collaboration using relevant operations and UX keywords.
Interview Preparation: Practice articulating your design process, problem-solving approach, and collaborative experiences. Be ready to discuss specific projects from your portfolio in detail, emphasizing outcomes and learnings.
Company Research: Familiarize yourself with Liberty Mutual's mission, values, and the Global Risk Solutions (GRS) division. Understand their approach to digital products and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Product Designer – GRS UX Team