Product Designer (Fixed Term)

📍 Job Overview

Job Title: Product Designer (Fixed Term) Company: ServiceTitan Location: Yerevan, Armenia Job Type: FULL_TIME Category: Product Design / User Experience Date Posted: 2025-07-31T00:00:00 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Design user-centered solutions for ServiceTitan's Marketplace, focusing on discoverability, adoption, and success for trades industry customers and partners.
• Collaborate closely with Product Management, Engineering, UX Research, and fellow Designers to deliver best-in-class B2B SaaS experiences.
• Champion the needs of partners and users through deep understanding derived from user research, interviews, and usability testing.
• Iterate on designs based on feedback from stakeholders, users, and partners to optimize conversion and user satisfaction.
• Contribute to the evolution and maintenance of ServiceTitan's design system to ensure consistency and scalability across the Marketplace.

📝 Enhancement Note: This role is a fixed-term position for an initial duration of six months, requiring a candidate comfortable with project-based engagement and delivering tangible design outcomes within a defined timeframe. The focus on "Marketplace" suggests a platform or ecosystem design responsibility, bridging ServiceTitan's core offering with third-party solutions.

📈 Primary Responsibilities

• Develop intuitive and engaging user interfaces for the ServiceTitan Marketplace, enabling contractors to easily discover, evaluate, and adopt partner solutions.
• Translate complex business requirements and user needs into clear, effective, and visually appealing design solutions.
• Conduct user research, including interviews and usability testing, to gather insights that inform design iterations and strategic product decisions.
• Partner with product managers to define product strategy and roadmap, ensuring design considerations are integrated from the outset.
• Collaborate with engineers to ensure the successful implementation of designs, providing detailed specifications and ongoing support throughout the development lifecycle.
• Contribute to and advocate for the consistent application of ServiceTitan's design system components and guidelines across the Marketplace.
• Analyze user feedback, conversion data, and performance metrics to identify areas for design improvement and optimization.

📝 Enhancement Note: The emphasis on "partners" and "customers" in the role description indicates a dual-audience design challenge, requiring consideration for both the business objectives of partners listing solutions and the adoption needs of contractors using them. The "fixed-term" nature suggests a need for a designer who can quickly integrate into the team, deliver on specific project goals, and adapt to existing workflows.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 2-5 years of professional experience in product design, UX/UI design, or a similar role, preferably within a B2B SaaS environment.

Required Skills:

• Product Design Expertise: Proven ability to design end-to-end user experiences for digital products, from ideation to high-fidelity mockups.
• Figma Proficiency: Mastery of Figma for wireframing, prototyping, and visual design, including component-based design and collaboration features.
• User Research & Testing: Experience conducting user interviews, usability testing, and synthesizing research findings into actionable design insights.
• Cross-functional Collaboration: Demonstrated ability to work effectively with product managers, engineers, UX researchers, and other stakeholders.
• Design System Contribution: Familiarity with design systems and experience contributing to or utilizing them to maintain consistency and scalability.
• Adaptability: Ability to thrive in a fast-paced environment, manage multiple projects, and iterate quickly based on feedback.
• Growth Mindset: A proactive approach to learning new skills, seeking feedback, and contributing to team improvement.

Preferred Skills:

• B2B SaaS Experience: Prior experience designing for complex business software or platforms.
• Marketplace Design: Specific experience designing for online marketplaces, platforms, or ecosystem products.
• Visual Design Skills: Strong aesthetic sensibility and a keen eye for detail in typography, color, and layout.
• Prototyping: Skill in creating interactive prototypes to effectively communicate design concepts and user flows.

📝 Enhancement Note: While a formal degree is not strictly mandated, a robust portfolio showcasing tangible design impact and problem-solving skills will be critical. The "2-5 years" experience level suggests a need for a designer who can work semi-autonomously but also benefit from mentorship.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies showcasing 2-3 significant product design projects. Each case study should clearly articulate the problem, your role and process, design solutions, and quantifiable outcomes or impact.
• Problem-Solving: Demonstrate your approach to understanding user needs and business goals, and how you translated these into effective design solutions.
• Design Process: Illustrate your design process, including user research, ideation, wireframing, prototyping, user testing, and iteration.
• Visual Design: Showcase strong visual design skills through high-fidelity mockups, demonstrating attention to detail in typography, color, and layout.
• Collaboration: Highlight instances where you collaborated with cross-functional teams, showcasing your ability to incorporate feedback and achieve shared goals.

Process Documentation:

• User Flow Mapping: Examples of user flow diagrams or journey maps created to understand and optimize user interactions within a product.
• Wireframing & Prototyping: Showcase wireframes and interactive prototypes that effectively communicate design intent and test usability.
• Design System Integration: Examples of how design system components were utilized or how contributions were made to maintain consistency.
• Impact Metrics: Clearly articulate the results of your design work, using metrics related to user engagement, conversion rates, task completion, or customer satisfaction.

📝 Enhancement Note: The portfolio is paramount for this role. It should not only display visual design skills but also a deep understanding of user-centered design principles, problem-solving methodologies, and the ability to demonstrate measurable impact. For a B2B SaaS context, showcasing efficiency gains or improved workflows for business users would be highly beneficial.

💵 Compensation & Benefits

Salary Range: As this is a fixed-term position, compensation will be structured as a competitive hourly rate or fixed project fee commensurate with experience and local market standards for Product Designers in Yerevan, Armenia. Based on industry benchmarks for mid-level designers in Yerevan, a typical range might be between AMD 600,000 to AMD 1,200,000 per month, depending on the specific duration, scope, and candidate's qualifications.

Benefits:

• Flexible Time Off: While on contract, expect a flexible approach to time off, balanced with project timelines.
• Learning and Development: Access to ServiceTitan's learning and development resources and opportunities to expand your skillset.
• Comprehensive Onboarding: A structured onboarding process to quickly integrate you into the team and company culture.
• Leadership Training: Opportunities to participate in leadership training programs, fostering personal and professional growth.
• Holistic Health and Wellness: Potential access to wellness benefits and support programs offered by ServiceTitan.
• Support for Life Stages: Access to programs like Employee Assistance Program (EAP) for personal support.
• Financial Planning Tools: Resources to assist with financial planning and management.

Working Hours: The role is expected to be a full-time commitment, likely aligning with standard Armenian business hours (e.g., 40 hours per week). Flexibility may be offered, but the fixed-term nature requires consistent availability to meet project deadlines.

📝 Enhancement Note: Given the fixed-term nature of the contract, benefits may differ slightly from full-time permanent employees. The "flextime, recognition, and support for autonomous work" mentioned in the broader company benefits likely applies in spirit, though project deadlines will be a primary driver.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (SaaS) - ServiceTitan provides a leading cloud-based software platform for the home and commercial service industries. Company Size: Large (ServiceTitan has over 1,000 employees, with a significant global presence). Founded: 2012. ServiceTitan has grown rapidly, becoming a dominant player in its niche and a well-funded tech company.

Team Structure:

• Design Team: You will be part of a dynamic, collaborative design team, likely comprising other Product Designers, UX Researchers, and potentially UI Specialists or Design System Managers.
• Reporting Structure: You will likely report to a Design Lead or Manager who oversees the Marketplace design initiatives.
• Cross-functional Collaboration: Expect to work closely with Product Managers who define the "what" and "why," Engineers who build the product, and UX Researchers who validate user needs, fostering a highly collaborative environment.

Methodology:

• Data-Driven Design: ServiceTitan likely employs a data-driven approach, using analytics and user feedback to inform design decisions and measure success.
• Agile Development: Design work is integrated into agile development sprints, requiring iterative design processes and close collaboration with engineering teams.
• User-Centricity: A strong emphasis on understanding and solving user problems is core to the company's product development philosophy.

Company Website: https://www.servicetitan.com/

📝 Enhancement Note: ServiceTitan is known for its fast-paced, high-growth culture. As a designer, you'll be expected to contribute to a culture that values innovation, rapid iteration, and a deep understanding of customer needs within the trades industry. The "Be Human With Us" and "celebrate individuality" messaging suggests an inclusive and supportive environment.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Product Designer. This role requires a solid foundation in design principles and practical experience, with the ability to contribute meaningfully to product strategy and execution. You are expected to be a maker, able to translate concepts into polished designs.

Reporting Structure: You will likely report to a Design Manager or Lead who oversees the product area you are assigned to. This manager will provide guidance, feedback, and support for your design work and professional development.

Operations Impact: Your work directly impacts the growth and efficiency of both ServiceTitan's partners and its end-customers. By designing effective marketplace experiences, you facilitate connections that drive revenue for partners and help customers find essential tools to improve their businesses. Your designs will have a tangible impact on user acquisition, engagement, and retention within the ServiceTitan ecosystem.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in marketplace design, B2B SaaS UX, or design systems.
• Cross-functional Exposure: Gain valuable experience working with diverse teams and stakeholders across product, engineering, and marketing.
• Portfolio Enhancement: The fixed-term nature allows for the addition of a significant, high-impact project to your professional portfolio.
• Potential for Future Opportunities: Successful completion of the fixed-term contract may lead to opportunities for further engagement or full-time roles, depending on business needs and performance.

📝 Enhancement Note: While this is a fixed-term role, it is presented as a valuable career opportunity to contribute to a strategic product at a leading tech company. The emphasis on growth within the company suggests that performance in this role could open doors to longer-term career paths.

🌐 Work Environment

Office Type: On-site. The role is based in Yerevan, Armenia, indicating a need for physical presence in the office. Office Location(s): Yerevan, Armenia. Specific details about the office layout or amenities are not provided, but it's expected to be a modern workspace conducive to collaboration.

Workspace Context:

• Collaborative Environment: The company culture emphasizes collaboration, suggesting an open office layout or designated team spaces to facilitate interaction with colleagues.
• Tools & Technology: Access to industry-standard design software and hardware is assumed, with Figma being a primary tool.
• Team Interaction: Expect regular team meetings, design critiques, and brainstorming sessions with designers and cross-functional partners.

Work Schedule: The role is full-time, likely adhering to standard business hours in Yerevan. While the company mentions "flextime," the fixed-term nature and project deliverables will necessitate a degree of structured availability to ensure project milestones are met.

📝 Enhancement Note: For a fixed-term contract, understanding the specific working hours and expectations for on-site presence is crucial. The "flextime" benefit should be clarified in relation to project deliverables and team availability.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of your resume and portfolio to assess qualifications and design experience.
• Portfolio Presentation & Discussion: An interview with a hiring manager or senior designer to present your portfolio, discuss your design process, and delve into specific projects. Expect questions about your problem-solving approach, collaboration skills, and impact.
• Cross-functional Interview: You may interview with product managers and/or engineers to assess your ability to collaborate effectively and understand your approach to working within a product team.
• Design Challenge (Potential): You might be given a small design exercise or asked to critique an existing design to evaluate your design thinking and problem-solving skills.
• Final Interview: A final conversation with leadership to discuss role fit, career aspirations, and answer any remaining questions.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives. Clearly define the problem, your unique role, the process you followed, the solutions you designed, and the impact of your work.
• Focus on Impact: Quantify your achievements whenever possible. Use metrics (e.g., increased conversion, reduced task time, improved user satisfaction scores) to demonstrate the value of your designs.
• Showcase Process: Don't just show final screens. Include early-stage wireframes, user flows, research insights, and iterations to demonstrate your thinking.
• Highlight Collaboration: Mention how you worked with PMs, engineers, and other stakeholders, and how you incorporated their feedback.
• Tailor to the Role: Emphasize projects that are most relevant to B2B SaaS and marketplace design.

Challenge Preparation:

• Understand the Product: Familiarize yourself with ServiceTitan's platform and the concept of a marketplace. Research competitors or similar platforms.
• Think End-to-End: Be prepared to discuss the entire design process, from user research to final implementation.
• Articulate Trade-offs: Be ready to discuss design decisions, potential trade-offs, and how you arrived at your solutions.
• Focus on User and Business Value: Frame your answers around how your designs solve user problems and contribute to business objectives.

📝 Enhancement Note: For a fixed-term role, demonstrating an ability to hit the ground running and deliver value quickly will be critical. The interview process will likely focus on assessing your practical skills, collaboration potential, and how well you can integrate into an existing team structure.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool for this role. Proficiency is essential.
• Prototyping Tools: Experience with Figma's prototyping capabilities or other tools like InVision, Marvel, or Adobe XD for creating interactive prototypes.
• Design System Tools: Familiarity with how design systems are built and maintained, potentially using tools like Zeplin or Abstract for handoff and version control.

Analytics & Reporting:

• Analytics Platforms (e.g., Google Analytics, Mixpanel, Amplitude): While not a primary design tool, understanding how to interpret user data from these platforms is beneficial for data-driven design decisions.
• User Feedback Tools (e.g., UserTesting.com, Hotjar): Experience with tools that capture user behavior and feedback.

CRM & Automation:

• CRM (e.g., Salesforce): Basic understanding of CRM concepts may be helpful in understanding the B2B context, though not directly used by designers.
• Project Management Tools (e.g., Jira, Asana, Trello): Familiarity with these tools for tracking tasks, sprints, and project progress.

📝 Enhancement Note: The primary focus will be on Figma. However, understanding the broader ecosystem of tools used in product development, especially those related to user data and project management, will enhance your candidacy.

👥 Team Culture & Values

Operations Values:

• Customer-Partner Mindset: A deep empathy for both end-users and business partners, driving designs that serve both effectively.
• Collaboration: A strong belief in teamwork, open communication, and shared ownership of product success.
• Adaptability & Agility: Embracing change, iterating quickly, and being comfortable with evolving requirements in a fast-paced environment.
• Growth & Learning: A commitment to continuous improvement, seeking feedback, and developing new skills.
• Impact-Driven: Focusing on delivering designs that create tangible business value and solve real user problems.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with Product Managers and Engineers, treating them as equal partners in the product development process.
• Feedback Culture: Actively participating in design critiques, providing constructive feedback, and being receptive to feedback on your own work.
• Transparent Communication: Maintaining open lines of communication regarding design decisions, challenges, and progress.
• Proactive Problem Solving: Identifying potential issues early and collaborating with the team to find effective solutions.

📝 Enhancement Note: ServiceTitan's emphasis on "being human" and celebrating individuality suggests a culture that values diverse perspectives and fosters psychological safety, making it easier for designers to contribute ideas and feedback.

⚡ Challenges & Growth Opportunities

Challenges:

• Fixed-Term Constraint: Delivering significant design impact and completing project goals within a six-month timeframe requires efficient workflows and strong project management.
• Marketplace Complexity: Designing for a two-sided marketplace (partners and customers) presents unique challenges in balancing competing needs and ensuring a seamless experience for all users.
• B2B SaaS Nuances: Understanding the specific workflows and needs of trades professionals, who may have varying levels of tech-savviness, requires careful user research and design.
• Design System Evolution: Contributing to a living design system while also designing new features requires a balance of consistency and innovation.

Learning & Development Opportunities:

• Marketplace Design Specialization: Gain hands-on experience in a domain critical to platform growth.
• B2B SaaS Best Practices: Enhance your understanding of designing for enterprise software users.
• Cross-functional Acumen: Deepen your ability to collaborate effectively with product and engineering teams.
• Exposure to a High-Growth Company: Learn from and contribute to the success of a leading SaaS company.

📝 Enhancement Note: The challenges presented are framed as opportunities for growth, encouraging candidates to view the fixed-term role as a chance to expand their skills and portfolio in a dynamic environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a B2B SaaS platform, specifically focusing on how you would gather requirements and validate user needs." (Focus on user research, PM collaboration, and iterative design).
• "How would you approach designing for a two-sided marketplace, considering the needs of both providers and consumers?" (Highlight your understanding of marketplace dynamics and balancing user goals).
• "Walk me through a challenging design project where you had to incorporate significant stakeholder feedback. How did you manage conflicting opinions and arrive at a solution?" (Showcase your collaboration, negotiation, and problem-solving skills).

Company & Culture Questions:

• "What interests you about ServiceTitan and our mission to serve the trades industry?" (Research the company's mission and values, particularly around empowering trades businesses).
• "How do you contribute to a collaborative team environment, and what are your expectations for working with product managers and engineers?" (Emphasize your teamwork, communication, and cross-functional collaboration approach).
• "How do you stay updated on design trends and best practices, and how do you incorporate learning into your work?" (Demonstrate your growth mindset and commitment to continuous improvement).

Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the problem you were trying to solve and the business objectives.
• Showcase Your Process: Be prepared to walk through your entire design journey, from initial research and ideation to final iterations and outcomes. Use visuals like user flows, wireframes, and research findings.
• Highlight Your Role: Be specific about your contributions, especially in collaborative projects.
• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs.
• Be Ready for Questions: Anticipate questions about your design decisions, trade-offs, and how you handled challenges.

📝 Enhancement Note: For a fixed-term role, interviewers will likely focus on your ability to quickly understand the product, integrate into the team, and deliver results. Be prepared to articulate how your past experiences directly apply to the challenges of designing for ServiceTitan's Marketplace.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workday link.
• Portfolio Preparation: Ensure your portfolio is up-to-date, well-organized, and highlights 2-3 strong case studies relevant to B2B SaaS or marketplace design. Tailor the presentation to showcase your process, collaboration, and impact.
• Resume Optimization: Craft a resume that clearly outlines your 2-5 years of experience, highlighting proficiency in Figma, user research, and cross-functional collaboration. Use keywords from the job description.
• Company Research: Familiarize yourself with ServiceTitan, its mission, its product offerings, and the trades industry it serves. Understand the "Marketplace" concept within their ecosystem.
• Interview Practice: Prepare to discuss your portfolio in detail, articulate your design process, and answer questions related to collaboration, problem-solving, and user-centric design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.