Product Designer - Coupang Intelligence Cloud

📍 Job Overview

Job Title: Product Designer - Coupang Intelligence Cloud
Company: Coupang
Location: Seoul, South Korea
Job Type: Full-time
Category: Product Design / UX/UI
Date Posted: October 1, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end UX/UI design process for Coupang Intelligence Cloud (CIC) platform and services, ensuring intuitive and user-friendly experiences for developers, data scientists, and business units.
• Drive product strategy and feature definition by conducting comprehensive user research, interviews, and usability testing to identify and address user needs and pain points.
• Translate complex technical concepts, including data pipelines, ML workflows, APIs, and dashboards, into elegant and effective user interfaces.
• Develop and maintain a robust design system for CIC, ensuring consistency, scalability, and efficiency across all platform components and features.

📝 Enhancement Note: This role is positioned as a key contributor within the Coupang Intelligence Cloud (CIC) team, emphasizing ownership over the entire design lifecycle from strategy to implementation. The focus on transforming complex technical concepts into user-friendly experiences for technical and business users highlights the need for strong problem-solving and communication skills, in addition to core design expertise. The mention of a design system indicates an opportunity to shape and scale design practices within a growing cloud platform.

📈 Primary Responsibilities

• Spearhead the complete UX/UI design lifecycle for the CIC platform, encompassing concept development, user flow mapping, wireframing, prototyping, and final visual design.
• Conduct in-depth user research, including interviews, surveys, and usability testing, to gather requirements and continuously improve the user experience of CIC products.
• Design intuitive and effective interfaces for complex data visualizations, dashboards, and analytical tools, enabling users to derive maximum value from their data.
• Build, maintain, and evolve the CIC design system to ensure consistency, reusability, and adherence to brand guidelines across all product touchpoints.
• Implement data-driven design improvements through A/B testing, analysis of user feedback, and monitoring of usage logs to iterate and optimize product performance.
• Foster strong collaborative relationships with product management, engineering, data science, and business stakeholders to ensure design solutions align with business objectives and technical feasibility.
• Monitor user experience post-launch, gathering feedback and analytics to facilitate ongoing product refinement and feature development.

📝 Enhancement Note: Responsibilities are detailed to reflect a hands-on design role with significant strategic input. Emphasis is placed on user-centric methodologies, data-driven decision-making, and cross-functional collaboration, which are crucial for effective product design in a complex technical environment like a cloud platform.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for this level of role. Equivalent practical experience will be considered.
Experience: Minimum of 2-5 years of professional experience in UX/UI design, with a strong portfolio showcasing end-to-end product design capabilities.

Required Skills:

• UX/UI Design Leadership: Ability to lead the entire UX/UI design process from conception to implementation for complex software products.
• User Research & Analysis: Proficiency in conducting user research methodologies (interviews, usability testing, surveys) and translating findings into actionable design insights.
• Information Architecture & Interaction Design: Strong skills in structuring complex information, designing intuitive user flows, and creating effective wireframes and prototypes.
• Visual Design & Prototyping: Expertise in creating high-fidelity mockups, interactive prototypes, and visually appealing interfaces using industry-standard design tools.
• Data Visualization & Dashboard Design: Proven experience designing effective and insightful data visualizations, dashboards, and analytical tools for technical and business users.
• Design Systems: Experience in contributing to or building design systems, ensuring UI consistency and scalability across a product suite.
• Cross-functional Collaboration: Demonstrated ability to work effectively with product managers, engineers, data scientists, and business stakeholders.
• Problem-Solving: Aptitude for understanding complex technical challenges and translating them into user-centered design solutions.

Preferred Skills:

• Cloud Platform/Developer Tool Design: Prior experience designing for cloud infrastructure, developer tools, or SaaS platforms.
• AI/ML Product Design: Experience in designing user interfaces for AI/ML workflows, models, or related applications.
• Agile/Startup Environment Experience: Proven ability to thrive in fast-paced, iterative development environments.
• Design Leadership/Mentorship: Experience mentoring junior designers or leading design initiatives.
• Technical Understanding: Familiarity with APIs, data pipelines, or machine learning concepts to better inform design decisions.

📝 Enhancement Note: The "Required Skills" are derived from the core responsibilities outlined in the job description, focusing on the practical application of design principles in a technical context. "Preferred Skills" are inferred from the "우대 사항" (preferential items) section, highlighting specialized experience that would make a candidate stand out. The experience level is estimated based on the typical progression for roles requiring leadership in design processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong command of the entire design process, from problem definition and user research through to final UI implementation and iteration.
• Showcase at least 2-3 detailed case studies of complex product designs, ideally involving technical platforms, data-intensive applications, or developer tools.
• Clearly articulate your role, the challenges faced, your design process, the solutions you implemented, and the impact of your design decisions (quantifiable metrics are highly valued).
• Include examples of user flows, wireframes, interactive prototypes, and final visual designs, highlighting your ability to translate technical requirements into intuitive interfaces.
• If applicable, include examples of contributions to or creation of design systems, demonstrating your understanding of scalability and consistency.

Process Documentation:

• Be prepared to discuss your approach to user research, including methodologies for gathering requirements from diverse user groups (developers, data scientists, business users).
• Articulate your process for collaborating with cross-functional teams (product, engineering, data) to ensure design feasibility and alignment with business goals.
• Explain your methods for using data (A/B testing, user feedback, analytics) to inform design decisions and drive iterative improvements.
• Discuss your experience with building and maintaining design systems, including how you ensure adoption and evolution.

📝 Enhancement Note: Given the role's emphasis on complex technical products and cross-functional collaboration, a portfolio that clearly outlines the design process, user-centric methodologies, and demonstrable impact is crucial. The inclusion of design systems and data-driven iteration is also a key expectation.

💵 Compensation & Benefits

Salary Range: For a Product Designer with 2-5 years of experience in Seoul, South Korea, the estimated annual salary range is approximately ₩50,000,000 to ₩80,000,000 KRW. This estimate is based on industry benchmarks for mid-level design roles in major tech hubs in South Korea, considering the company's scale and the specialized nature of the role within a cloud intelligence division.

Benefits: While specific benefits are not listed in the provided text, Coupang typically offers a competitive benefits package commensurate with a large, publicly traded tech company. This commonly includes:

• Comprehensive health insurance (medical, dental, vision).
• Paid time off (vacation, sick leave, holidays).
• Retirement savings plans or equivalent.
• Professional development opportunities and training.
• Potential for stock options or bonuses.
• Employee discounts and other perks.

Working Hours: The standard workweek is typically 5 days, with an estimated 40 hours per week. While the role is on-site, Coupang is known for its dynamic startup culture, which may imply some flexibility depending on project needs and team agreements, but core hours will be expected.

📝 Enhancement Note: The salary range is an estimation based on typical market rates for a Product Designer in Seoul with 2-5 years of experience. It's important to note that actual compensation can vary based on specific skills, interview performance, and final negotiation. Benefits are inferred from general industry practices for large tech companies in South Korea.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Technology, Cloud Services, AI/ML. Coupang is a leading e-commerce platform that has expanded into various technology-driven services, including its own cloud intelligence platform, CIC. This industry context implies a fast-paced, innovation-driven environment focused on customer experience and leveraging cutting-edge technology.
Company Size: Coupang is a large, publicly traded global company with a significant number of employees, operating with a culture that balances its startup roots with the structure of a large corporation. This means opportunities for impact and innovation are abundant, alongside the resources and stability of a major enterprise.
Founded: Coupang was founded in 2010. This relatively recent founding, combined with its rapid growth and IPO, signifies a company culture that is agile, entrepreneurial, and driven by rapid expansion and continuous innovation.

Team Structure:

• The Coupang Intelligence Cloud (CIC) team is responsible for developing and operating Coupang's intelligent cloud platform.
• This team likely comprises product managers, software engineers (backend, frontend, infrastructure), data scientists, AI/ML specialists, and product designers.
• The Product Designer will work within this specialized unit, collaborating closely with a dedicated product and engineering team focused on cloud and AI services.
• Reporting likely falls within a product development or engineering hierarchy, with a direct line to design leadership within the CIC division or a central design team.

Methodology:

• Data-Driven Decision Making: Coupang heavily relies on data analytics to understand customer behavior, optimize operations, and inform product development. This role will involve leveraging user data, A/B testing results, and performance metrics.
• Agile Development: Given Coupang's startup DNA and rapid growth, agile methodologies are likely employed for product development, emphasizing iterative design and quick feedback loops.
• Customer-Centric Innovation: The company mission is centered on customer delight, driving a culture of continuous innovation to solve customer problems and exceed expectations.
• Entrepreneurial Spirit: Employees are encouraged to take initiative, experiment, and drive new ideas, reflecting a culture that supports ownership and bold action.

Company Website: https://www.coupang.com/ (Global site) | https://www.coupang.jobs/en/ (Careers site)

📝 Enhancement Note: The company culture description is synthesized from the provided text, highlighting Coupang's unique blend of startup agility and corporate scale, with a strong emphasis on customer obsession and rapid innovation. The industry context of e-commerce and cloud services is crucial for understanding the scope of the CIC team's work.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Product Designer, typically requiring 2-5 years of experience. It involves significant autonomy in designing specific product features and user experiences, with opportunities to influence product strategy and design direction within the CIC division. It's a role that offers hands-on design work with the potential to grow into a senior or lead designer position.
Reporting Structure: The Product Designer will likely report to a Design Lead or Product Manager within the Coupang Intelligence Cloud (CIC) division. Collaboration will be extensive with engineering teams, data scientists, and other product stakeholders within CIC, as well as potentially with a central design organization if one exists.
Operations Impact: The Product Designer's impact is directly tied to the usability and effectiveness of the CIC platform. By designing intuitive interfaces for complex cloud and AI services, this role enables developers and data scientists to be more productive, accelerates innovation across Coupang, and potentially drives adoption of CIC services by external customers. The success of CIC products, and by extension, the company's technological advancement, will be influenced by the quality of the user experience designed.

Growth Opportunities:

• Design Specialization: Deepen expertise in designing for complex technical domains such as cloud platforms, AI/ML tools, and data visualization.
• Design Leadership: With proven success and experience, opportunities may arise to mentor junior designers, lead design initiatives for larger projects, or move into a Senior Product Designer or Design Lead role.
• Cross-functional Skill Development: Gain deeper understanding of cloud technologies, machine learning workflows, and data science principles through close collaboration with respective teams.
• Product Strategy Influence: Contribute more significantly to product strategy and roadmap planning as a trusted design partner.
• Broader Impact: Potential to contribute to other product areas within Coupang or even transition into product management roles given the strategic and user-focused nature of the position.

📝 Enhancement Note: The career analysis focuses on the typical progression for a mid-level designer in a tech company, emphasizing skill development, leadership potential, and the impact of design on business outcomes. The role's unique context within a cloud intelligence platform is highlighted.

🌐 Work Environment

Office Type: This is an on-site role in Seoul, South Korea. Coupang's culture is described as having a "startup culture within a global large-cap company," suggesting a dynamic, collaborative, and potentially open-plan office environment designed to foster innovation and teamwork.
Office Location(s): The role is based in Seoul, South Korea. This implies working within Coupang's primary operational hubs in the city, offering access to a vibrant tech ecosystem.

Workspace Context:

• Collaborative Atmosphere: Expect an environment that encourages close collaboration with product managers, engineers, data scientists, and fellow designers. This likely involves frequent team meetings, design critiques, and brainstorming sessions.
• Tools and Technology: Access to industry-standard design software (e.g., Figma, Sketch, Adobe Creative Suite) and prototyping tools will be provided. The role also involves working with complex technical concepts, so familiarity with tools used for data visualization and potentially developer workflows will be beneficial.
• Innovation Hub: As part of the CIC team, the workspace is likely geared towards innovation, with opportunities to work on cutting-edge cloud and AI technologies. The environment will support iterative design processes and rapid prototyping.

Work Schedule: The role is full-time, with an estimated 40 hours per week. While primarily on-site, the company's startup culture might offer some flexibility in approach, but a consistent presence and engagement during core business hours will be expected to facilitate team collaboration and project momentum.

📝 Enhancement Note: The description of the work environment is based on the company's self-description as having a startup culture within a large corporation, combined with the on-site requirement in Seoul. The emphasis is on collaboration, innovation, and the tools necessary for a product designer.

📄 Application & Portfolio Review Process

Interview Process:

• Screening: Initial review of applications and portfolios to assess qualifications and experience.
• Round 1 (Virtual Interview): Likely an interview with a hiring manager or senior designer to discuss your background, design philosophy, and approach to problem-solving. A brief portfolio walkthrough may be requested.
• Round 2 (Virtual Interview): May involve a more in-depth discussion, potentially with a panel including product managers and engineers. Expect deeper dives into your case studies, design process, and how you handle complex user needs. A design challenge or exercise might be assigned.
• Final Round (Virtual/On-site): Could be a final interview with leadership or a more comprehensive assessment, potentially including a presentation of a design challenge solution.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your thought process, research methodologies, and how you arrived at your final design solutions for each case study.
• Highlight Impact: Quantify the results of your design work whenever possible (e.g., increased user engagement, improved task completion rates, reduced error rates).
• Tailor to the Role: Emphasize projects that demonstrate experience with complex technical products, data visualization, dashboards, or design systems, as these are key requirements for CIC.
• Demonstrate Collaboration: Include examples or discussions of how you collaborated with engineers, product managers, and other stakeholders.
• Clarity and Conciseness: Present your work in a clear, organized, and easy-to-understand manner. Ensure high-quality visuals and concise written explanations.

Challenge Preparation:

• Understand the CIC Context: Research Coupang Intelligence Cloud, its services, and its target users (developers, data scientists).
• Focus on User-Centric Problem Solving: Be prepared to tackle a design problem related to data analysis, cloud services, or developer workflows.
• Articulate Your Process: Be ready to explain your design decisions step-by-step, justifying your choices based on user needs, best practices, and business goals.
• Time Management: If a timed challenge is given, practice managing your time effectively to deliver a complete solution.
• Presentation Skills: Prepare to present your solution clearly and concisely, addressing potential questions about your approach and rationale.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a Product Designer role in a tech company, with specific emphasis on the requirements of the CIC division: complex technical products, data visualization, and collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, or similar industry-standard tools for wireframing, UI design, and interactive prototyping.
• Collaboration & Communication: Slack, Confluence, Jira, Google Workspace (Docs, Sheets, Slides).
• User Research & Testing: Tools for conducting usability tests, surveys, and gathering user feedback (e.g., UserTesting.com, SurveyMonkey, Hotjar).

Analytics & Reporting:

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or custom charting libraries would be beneficial for understanding and designing data-intensive dashboards.
• Analytics Platforms: Experience with web analytics tools (e.g., Google Analytics) or product analytics platforms (e.g., Amplitude, Mixpanel) for data-driven design iteration.

CRM & Automation: While not directly a design tool, an understanding of how CRM systems or workflow automation tools function can provide context for user workflows and data interactions.

📝 Enhancement Note: This section lists common tools used by Product Designers, with a specific emphasis on those relevant to data visualization, complex technical products, and collaborative environments typical of a cloud platform team.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A core value at Coupang, driving all efforts to create exceptional customer experiences. For designers, this means deeply understanding user needs and advocating for the user in all design decisions.
• Innovation & Entrepreneurship: Encouraging employees to take ownership, experiment, and drive new initiatives. Designers are expected to be proactive in identifying opportunities for improvement and proposing novel solutions.
• Speed & Agility: Operating with a sense of urgency and the ability to adapt quickly to changing market conditions and user feedback. Design processes should be efficient and iterative.
• Data-Driven Approach: Making decisions based on data and insights rather than assumptions. Designers should be comfortable using data to validate their designs and measure their impact.
• Collaboration & Teamwork: Working effectively across different functions and departments to achieve shared goals. Designers must be strong communicators and collaborators.

Collaboration Style:

• Cross-functional Integration: Designers are integral members of product teams, working closely with product managers, engineers, and data scientists from ideation through to launch and iteration.
• Open Feedback & Critiques: A culture that values constructive feedback, with regular design reviews and critiques to refine work and ensure quality.
• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and lessons learned to elevate the overall design capability within the team and organization.
• Iterative Improvement: A continuous cycle of design, test, learn, and refine, driven by user feedback and performance data.

📝 Enhancement Note: The values and collaboration style are inferred from Coupang's company description and general tech industry best practices for design teams, emphasizing customer focus, innovation, and data-informed collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating highly technical concepts (cloud infrastructure, ML workflows, APIs) into intuitive and accessible user experiences for diverse technical audiences.
• Balancing User Needs with Technical Constraints: Finding elegant solutions that meet user requirements while respecting engineering limitations and platform architecture.
• Scaling Design Systems: Developing and maintaining a design system that can effectively support a growing suite of complex cloud services and applications.
• Driving Adoption of New Features: Designing user experiences that encourage adoption of new CIC features and services among developers and data scientists.
• Working in a Fast-Paced Environment: Adapting to rapid product development cycles and evolving business priorities typical of a high-growth tech company.

Learning & Development Opportunities:

• Deep Dive into Cloud & AI: Gain in-depth knowledge of cloud computing, machine learning, data science, and their applications within an e-commerce context.
• Mastering Data Visualization: Develop advanced skills in designing effective and insightful data visualizations for complex datasets.
• Design System Expertise: Become proficient in building, scaling, and governing design systems for enterprise-level software.
• Cross-functional Leadership: Hone skills in influencing product strategy and collaborating with diverse technical teams.
• Industry Exposure: Participate in industry events, workshops, and training programs relevant to UX/UI design, cloud technology, and AI.

📝 Enhancement Note: Challenges are identified based on the specific technical domain (cloud, AI, data) and the nature of the role within a dynamic company like Coupang. Growth opportunities are aligned with career progression in product design and specialization in tech-focused areas.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Describe a time you designed a complex technical product. Walk us through your process from understanding the problem to delivering the final design. What were the biggest challenges and how did you overcome them?" (Focus on your structured approach, user research, and problem-solving skills.)
• Data Visualization & Dashboards: "How would you approach designing a dashboard for monitoring machine learning model performance? What key metrics would you include, and how would you visualize them effectively for data scientists?" (Demonstrate your understanding of data and ability to create meaningful visualizations.)
• Design Systems: "Tell us about your experience with design systems. How do you ensure consistency and scalability across a product suite? What are the key components of a successful design system?" (Highlight your contributions to or experience with design system development and maintenance.)

Company & Culture Questions:

• Coupang's Mission: "What interests you about Coupang's mission and the Coud Intelligence Cloud (CIC) division specifically? How do you see your design skills contributing to our goals?" (Showcase your research and alignment with the company's values and objectives.)
• Collaboration: "Describe a situation where you had to collaborate with engineers or product managers who had differing opinions on a design. How did you navigate that situation to reach a successful outcome?" (Illustrate your communication, negotiation, and teamwork skills.)
• Impact Measurement: "How do you measure the success of your designs? Can you provide an example of how you used data or user feedback to iterate on a design and improve its effectiveness?" (Emphasize your data-driven approach and focus on measurable outcomes.)

Portfolio Presentation Strategy:

• Storytelling for Case Studies: Structure each case study as a narrative: the problem, your role and approach, the design solutions, and the measurable impact.
• Highlight Technical Acumen: Explicitly mention how you understood and addressed the technical complexities of the product you designed.
• Visual Clarity: Use high-quality visuals for wireframes, mockups, and prototypes. Ensure they are well-annotated to explain key design decisions.
• Prepare for Q&A: Anticipate questions about your design choices, trade-offs made, and how you would handle future iterations or challenges.
• Demonstrate Enthusiasm: Show genuine interest in Coupang, the CIC team, and the opportunity to contribute to their innovative platform.

📝 Enhancement Note: The interview questions and preparation tips are designed to probe for the specific skills and experiences relevant to a Product Designer role at Coupang's CIC, emphasizing technical product design, data visualization, and collaborative problem-solving.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the official Coupang Jobs portal via the provided URL.
• Portfolio Customization: Ensure your portfolio prominently features case studies that align with the requirements of this role, particularly those involving complex technical products, data visualization, design systems, or B2B/developer-facing platforms. Highlight your end-to-end design process and quantifiable impact.
• Resume Optimization: Tailor your resume to include keywords such as "Product Designer," "UX/UI," "User Research," "Data Visualization," "Design Systems," "Cloud Platforms," and "AI/ML" to match the job description and pass ATS screening. Clearly articulate your years of experience and key achievements.
• Prepare for Design Challenges: Research Coupang Intelligence Cloud and its offerings. Be ready to discuss your design process, justify your decisions with user-centric reasoning and data, and articulate how you would approach designing for complex technical products.
• Research Coupang's Culture: Familiarize yourself with Coupang's mission, values (customer obsession, innovation, speed), and its unique culture of a "startup within a large corporation." Prepare to discuss how your working style aligns with these aspects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.