Product Designer - Coupang Intelligence Cloud

📍 Job Overview

Job Title: Product Designer - Coupang Intelligence Cloud Company: Coupang Location: Mountain View, California, United States Job Type: Full-Time Category: Product Design / UX/UI Date Posted: October 21, 2025 Experience Level: Mid-Senior Level (Implied 5-10 years) Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end User Experience (UX) and User Interface (UI) design for Coupang Intelligence Cloud (CIC) platforms and services, focusing on cloud-native and AI-powered tools.
• Translate complex technical concepts such as data pipelines, machine learning workflows, APIs, and dashboards into intuitive and user-friendly experiences for developers, data scientists, and business teams.
• Drive product strategy and feature definition through user research, interviews, and data-driven validation to ensure meaningful product and business impact.
• Develop and maintain a scalable design system to ensure consistency and efficiency across the CIC platform.
• Foster collaboration with product managers, engineers, data scientists, and business stakeholders to deliver impactful design solutions.

📝 Enhancement Note: The role is explicitly for a Product Designer, but given the focus on cloud platforms, AI/ML, and developer tools, it aligns with a specialized area within design that often intersects with GTM (Go-To-Market) operations by enabling internal and external users of complex technical products. The "intelligence cloud" aspect suggests a platform that supports data-driven decision-making and operational efficiency for its users.

📈 Primary Responsibilities

• Spearhead the complete UX/UI design lifecycle for CIC platforms and services, from conceptualization to final implementation.
• Conduct comprehensive user research, including interviews and usability testing, to deeply understand user needs and pain points within the cloud and AI/ML domain.
• Develop detailed user journeys, personas, wireframes, interactive prototypes, and high-fidelity visual design deliverables that clearly articulate product vision and functionality.
• Design intuitive and effective UIs for complex data visualizations, interactive dashboards, and advanced analytics tools, enabling users to derive actionable insights.
• Build, document, and manage a robust and scalable design system, ensuring its consistent application across all CIC products and services.
• Implement a continuous improvement loop by leveraging A/B testing, analyzing user feedback, and reviewing log data to iteratively enhance product performance and user satisfaction.
• Collaborate closely with cross-functional teams, including Product Management, Engineering, Data Science, and Business Units, to ensure design solutions are technically feasible, strategically aligned, and meet business objectives.
• Monitor user experience post-launch, gathering feedback and performance metrics to identify areas for ongoing optimization and enhancement.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with strategic input, emphasizing the full product design lifecycle. The focus on "complex technical concepts" and "data visualizations, dashboards, and analytics tools" suggests a need for a designer who can bridge the gap between intricate technology and user comprehension, crucial for products supporting operational and data-driven functions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience:

• 5-10 years of professional experience in Product Design, UX/UI Design, or a similar role, with a strong portfolio demonstrating impact in complex digital product development.
• Proven experience in designing for technical products, ideally within cloud platforms, developer tools, or AI/ML environments.

Required Skills:

• Product Design Leadership: Ability to lead the full UX/UI design process for complex digital products.
• User-Centered Design: Deep understanding and application of UCD principles, user research methodologies (interviews, surveys, usability testing), and persona development.
• Information Architecture & Wireframing: Proficiency in structuring complex information and creating clear, functional wireframes.
• Prototyping & Interaction Design: Expertise in creating interactive prototypes using tools like Figma, Sketch, Adobe XD, or InVision to effectively communicate user flows and interactions.
• Visual Design: Strong aesthetic sensibility and ability to create compelling visual designs, including UI elements, typography, and color palettes.
• Design Systems: Proven experience in building, maintaining, and scaling design systems for large-scale applications.
• Cross-functional Collaboration: Excellent communication and collaboration skills to work effectively with product managers, engineers, and stakeholders.
• Data-Driven Design: Familiarity with using data (A/B testing, analytics, user feedback) to inform design decisions and measure impact.

Preferred Skills:

• Cloud/AI/ML Product Design: Specific experience designing for cloud platforms, developer tools, or machine learning products.
• Data Visualization & Analytics: Expertise in designing dashboards, BI tools, and complex data visualizations.
• Technical Process Understanding: Familiarity with technical concepts such as APIs, data pipelines, and workflow automation tools.
• Startup/Fast-Paced Environment Experience: Ability to thrive in dynamic, agile environments.
• Design Leadership & Mentoring: Experience leading design initiatives and mentoring junior designers.
• Korean Language Proficiency: A plus for enhanced communication within the global team.

📝 Enhancement Note: The implied experience level of 5-10 years suggests a mid-to-senior role, requiring not just execution but also strategic thinking and leadership. The emphasis on technical understanding and data-driven design aligns with the operational nature of the CIC platform.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Impact: Showcase 3-5 detailed case studies that highlight your problem-solving process, design decisions, and measurable outcomes for complex digital products.
• Technical Product Focus: Prioritize projects involving cloud platforms, developer tools, AI/ML applications, data visualization, or complex analytics.
• User-Centricity: Clearly articulate the user needs addressed and how your design solutions met those needs.
• Process Documentation: Illustrate your design process, including user research, wireframing, prototyping, visual design, and iteration based on feedback/data.
• Design System Examples: Include examples of contributions to or creation of design systems, demonstrating scalability and consistency.
• Collaboration Evidence: Briefly mention how you collaborated with engineering, product, and other stakeholders on key projects.

Process Documentation:

• Evidence of creating and maintaining design documentation, including user flows, interaction specifications, and visual design guidelines.
• Examples of how you have used data (user feedback, A/B tests, analytics) to iterate and improve designs.
• Demonstrated ability to document and communicate design decisions effectively to technical and non-technical audiences.

📝 Enhancement Note: For a role involving complex technical products and design systems, a portfolio needs to go beyond aesthetics. It must demonstrate a rigorous design process, an understanding of technical constraints and possibilities, and the ability to measure and articulate design impact, especially in data-intensive environments.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Product Designers with 5-10 years of experience in the Mountain View, California area, the estimated salary range is $140,000 - $190,000 per year. This range considers the high cost of living in the Bay Area, the specific technical domain (cloud, AI/ML), and Coupang's status as a global public company.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, Vision, and Life Insurance, along with AD&D insurance.
• Financial Wellness: Flexible Spending Accounts (FSA), Health Savings Account (HSA), and a 401K Plan with Company Match.
• Income Protection: Long-term and Short-term Disability insurance.
• Employee Support: Employee Assistance Program (EAP).
• Work-Life Balance: 18-21 days of Paid Time Off (PTO) annually (based on tenure) and 12 Paid Holidays.
• Family Support: XX weeks of Paid Parental Leave.
• Commuting Benefits: Pre-tax commuter benefits.
• Perks: Free Electric Car Charging Station at the Mountain View office.

Working Hours:

• Standard full-time position, typically around 40 hours per week. Flexibility may be available, but on-site presence is expected, requiring a commitment to core business hours for effective collaboration.

📝 Enhancement Note: The salary range is an estimation based on the specified location, experience level, and industry standards for similar roles in the Bay Area tech market. The benefits package is comprehensive and competitive for the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Technology, Cloud Services, Artificial Intelligence (AI) Company Size: Large Public Company (Coupang is a significant global player, listed on the NYSE) Founded: 2010 (Coupang)

Team Structure:

• The Product Designer will be part of the Coupang Intelligence Cloud (CIC) organization, a specialized unit focusing on cloud-native services and AI-powered tools.
• This team likely comprises Product Managers, Engineers (Frontend, Backend, AI/ML), Data Scientists, and other Designers, working in a collaborative, cross-functional structure.
• Reporting likely to a Design Lead, Head of Design for CIC, or a Senior Product Manager, with direct interaction with engineering and product leadership.

Methodology:

• Agile Development: Expect a fast-paced, iterative development process, common in tech companies, with regular sprints and feedback loops.
• Data-Driven Decision Making: Emphasis on using data analytics, A/B testing, and user feedback to inform product and design strategies.
• Customer Obsession: A core Coupang value, meaning a deep focus on understanding and wowing the customer through innovative solutions.
• Entrepreneurial Spirit: Encouragement of initiative, ownership, and a hands-on approach to problem-solving, even within a large organization.

Company Website: https://www.coupang.jobs/

📝 Enhancement Note: Coupang's culture is described as a blend of startup agility and the resources of a large global company. This implies a dynamic environment where innovation is encouraged, but with the backing to scale. The CIC division focuses on cutting-edge technology, attracting talent passionate about building the future of commerce and cloud infrastructure.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Product Designer with significant responsibility, likely falling into a "Senior" or "Lead" individual contributor track within the design discipline. It requires independent work, strategic thinking, and the ability to influence product direction. Reporting Structure: The designer will likely report to a Design Manager or a Product Lead within the CIC organization. They will work closely with Product Managers and Engineering teams, requiring strong cross-functional collaboration and communication. Operations Impact: While not a traditional "Operations" role, a Product Designer in CIC directly impacts operational efficiency and effectiveness for users of the cloud and AI platform. By creating intuitive tools for developers and data scientists, this role enables faster innovation, more efficient data processing, and better business decision-making across Coupang and its clients, thereby having a significant indirect impact on revenue and operational excellence.

Growth Opportunities:

• Specialization: Deepen expertise in designing for complex technical domains like cloud infrastructure, AI/ML platforms, and data analytics, becoming a subject matter expert.
• Design Leadership: Opportunities to lead design initiatives, mentor junior designers, and contribute to the evolution of Coupang's design culture and standards.
• Product Strategy: Influence product roadmaps and strategy through user insights and design thinking, moving beyond purely UI execution.
• Cross-functional Mobility: Potential to move into Product Management or other strategic roles within the technology organization, leveraging a deep understanding of user needs and product development.
• Global Exposure: Work with a global team, potentially contributing to projects impacting diverse markets.

📝 Enhancement Note: The role offers significant growth potential within the specialized field of technical product design, with clear paths towards leadership and strategic influence. The impact on operational efficiency for users of the CIC platform is a key element to highlight.

🌐 Work Environment

Office Type: On-site role at Coupang's Mountain View office. Office Location(s): Mountain View, California, USA. This is a strategic location within the heart of Silicon Valley, offering access to a rich tech ecosystem.

Workspace Context:

• Collaborative Hub: The Mountain View office is likely designed to foster collaboration, with open workspaces, meeting rooms, and common areas to encourage interaction among product, engineering, and design teams.
• Technology-Rich Environment: Access to standard design tools, development environments, and internal platforms necessary for designing complex cloud and AI products.
• Cross-functional Interaction: Frequent opportunities to engage with diverse teams, including engineers building the platform, product managers defining its features, and data scientists leveraging its capabilities.

Work Schedule:

• Standard full-time schedule, likely Monday to Friday, with an expectation of on-site presence to facilitate in-person collaboration and integration with the local team. Flexibility may be offered, but core working hours are crucial for team syncs and project continuity.

📝 Enhancement Note: The on-site requirement in Mountain View indicates a preference for in-person collaboration, crucial for complex design challenges and team cohesion in a fast-paced tech environment.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: Recruiter or hiring manager to assess basic qualifications, experience, and cultural fit.
2. Portfolio Review & Presentation: A deep dive into your portfolio, focusing on 2-3 key case studies. This will likely involve presenting your process, design decisions, and impact to a panel of designers and product stakeholders.
3. Technical/Design Challenge: A take-home assignment or an on-site whiteboarding session to assess your problem-solving skills, design thinking, and ability to tackle complex technical design problems under a given timeframe.
4. Cross-functional Interviews: Meetings with Product Managers, Engineering Leads, and potentially Data Scientists to evaluate your collaboration skills, understanding of technical constraints, and ability to align design with business and technical goals.
5. Hiring Manager/Final Interview: A concluding interview to discuss overall fit, career aspirations, and confirm alignment with the team and company vision.

Portfolio Review Tips:

• Tell a Story: For each case study, clearly define the problem, your role, your process, the challenges faced, your solutions, and the measurable outcomes.
• Highlight Technical Acumen: Emphasize projects involving complex systems, data, or developer tools. Showcase your ability to understand and design for technical users.
• Demonstrate Design System Expertise: If you have experience with design systems, clearly articulate your contributions and their impact on scalability and consistency.
• Quantify Impact: Whenever possible, use metrics (e.g., increased user adoption, reduced error rates, improved task completion time) to demonstrate the value of your designs.
• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs, collaboration, and how you handle ambiguity.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly read and understand the brief. Ask clarifying questions if needed.
• Focus on Process: Even if the solution isn't perfect, demonstrating a sound design process (research, ideation, iteration) is critical.
• Think Like a Designer for Developers: Consider the unique needs and workflows of developers and data scientists when approaching technical challenges.
• Time Management: Practice working within time constraints, prioritizing key aspects of the challenge.
• Clear Communication: Be prepared to articulate your thought process and design rationale clearly and concisely.

📝 Enhancement Note: Given the nature of the role and the company, expect a rigorous interview process that heavily emphasizes portfolio quality, technical design understanding, and collaborative problem-solving.

🛠 Tools & Technology Stack

Primary Tools for Design:

• Design & Prototyping: Figma (highly probable), Sketch, Adobe XD.
• User Research & Testing: Tools like UserTesting.com, Maze, Dovetail, or internal survey/analytics platforms.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello.

Analytics & Reporting:

• Familiarity with data visualization tools and concepts is key. While not directly using them, understanding how data is presented and consumed is crucial. This might include exposure to tools like Tableau, Looker, or internal BI platforms.

CRM & Automation:

• Not directly applicable to the core design role, but an understanding of how user data flows into systems and how products are launched and managed would be beneficial.

📝 Enhancement Note: Proficiency in industry-standard design tools like Figma is essential. An understanding of data visualization principles and tools is also highly valuable given the nature of the CIC platform.

👥 Team Culture & Values

Operations Values (Implied for CIC & Coupang):

• Customer Obsession: A foundational value for Coupang, meaning a relentless focus on delivering exceptional customer experiences, even for internal technical users.
• Innovation & Boldness: Encouraging experimentation, taking calculated risks, and pushing boundaries to create groundbreaking solutions.
• Data-Driven: Decisions are informed by data and rigorous analysis, ensuring that solutions are effective and impactful.
• Ownership & Accountability: Individuals are empowered to take ownership of their work and are accountable for delivering results.
• Collaboration & Teamwork: Working effectively across functions to achieve common goals, valuing diverse perspectives.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with product managers, engineers, and data scientists, acting as a bridge between user needs and technical implementation.
• Iterative Feedback: A culture of continuous feedback, where designs are shared early and often, and constructive criticism is welcomed to refine solutions.
• Knowledge Sharing: Openness to sharing insights, best practices, and learnings within the design team and across the broader organization.

📝 Enhancement Note: Coupang emphasizes a culture that balances entrepreneurial drive with a structured, data-informed approach. For designers, this means being both creative and analytical, and capable of collaborating effectively in a fast-paced, technical environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Technical Users: Translating highly complex, abstract technical concepts (cloud, AI/ML, APIs) into intuitive user experiences requires deep empathy and a strong understanding of the user's technical workflow.
• Balancing User Needs with Technical Constraints: Navigating the trade-offs between ideal user experience and the realities of engineering feasibility and platform architecture.
• Scalability of Design Systems: Ensuring a design system can effectively support a growing suite of complex technical products and evolving user needs.
• Driving Adoption of New Technologies: Designing interfaces that encourage the adoption and effective use of new cloud and AI services by developers and data scientists.
• Navigating a Fast-Paced Environment: Adapting quickly to changing priorities and evolving product roadmaps common in a high-growth tech company.

Learning & Development Opportunities:

• Deep Technical Domain Expertise: Gaining in-depth knowledge of cloud computing, AI/ML pipelines, data processing, and developer tools.
• Advanced Design Skills: Honing skills in data visualization, complex system design, and scalable design systems.
• Strategic Product Influence: Developing the ability to shape product strategy and roadmaps through user-centered insights and design thinking.
• Mentorship and Leadership: Opportunities to mentor junior designers and potentially lead design initiatives within the CIC organization.
• Industry Exposure: Working on cutting-edge technology that defines the future of commerce and cloud infrastructure.

📝 Enhancement Note: The challenges are inherent to designing complex technical products, offering significant opportunities for professional growth and skill development in specialized areas of design and technology.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex technical product or feature. What was the problem, your process, and the outcome?" (Focus on your role in understanding technical users and translating complexity.)
• "How do you approach designing for A/B testing? Can you give an example of a design decision you iterated on based on test results?" (Highlight your data-driven approach.)
• "Walk us through your process for building or contributing to a design system. What are the key principles for scalability?" (Showcase your understanding of design system best practices.)

Company & Culture Questions:

• "What interests you about Coupang and the Coupang Intelligence Cloud (CIC) specifically?" (Research Coupang's mission, growth, and CIC's role in it.)
• "How do you collaborate with engineers and product managers on complex projects? Describe a challenging collaboration and how you navigated it." (Emphasize your ability to work cross-functionally.)
• "How do you ensure your designs are user-centric, especially when designing for technical audiences?" (Connect your user research methods to the specific needs of developers/data scientists.)

Portfolio Presentation Strategy:

• Structure: Begin with a brief intro of yourself and your design philosophy. Then, present 2-3 of your strongest case studies, dedicating ample time to each.
• Focus on Process & Impact: For each case study, clearly articulate the problem, your specific role, your design process (research, ideation, iteration), key decisions, challenges, and quantifiable results.
• Technical Context: Be prepared to discuss the technical aspects of the products you've designed and how you accounted for them in your design.
• Interactive Elements: If possible, use interactive prototypes to demonstrate user flows and interactions.
• Q&A: Reserve time for questions, demonstrating thoughtful responses and a willingness to engage in constructive discussion.

📝 Enhancement Note: Prepare to demonstrate not just design skills, but also a strategic understanding of technical products, user empathy for developers and data scientists, and strong collaborative abilities.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Coupang Jobs portal.
• Portfolio Customization: Ensure your portfolio prominently features case studies related to complex technical products, cloud platforms, AI/ML, or data visualization. Tailor your case study selection to align with the CIC's focus.
• Resume Optimization: Highlight keywords such as "Product Design," "UX/UI," "User Research," "Design Systems," "Data Visualization," "Cloud Platforms," "AI/ML," and "Developer Tools." Quantify your achievements wherever possible.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and the impact of your work. Prepare to present 2-3 key portfolio pieces effectively.
• Company Research: Familiarize yourself with Coupang's mission, values, and the specific offerings and goals of the Coupang Intelligence Cloud (CIC). Understand their customer-centric approach and entrepreneurial spirit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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