Product Designer - AXS

📍 Job Overview

Job Title: Product Designer - AXS
Company: AEG Worldwide
Location: Los Angeles, CA
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: 2025-10-31
Experience Level: 2-4 years
Remote Status: On-site

🚀 Role Summary

• Design and develop intuitive, user-centered digital products for AXS's consumer and enterprise platforms, focusing on enhancing the fan and client experience.
• Collaborate closely with cross-functional teams, including Product Managers and Developers, to translate user needs and business objectives into innovative design solutions.
• Create and iterate on wireframes, prototypes, and high-fidelity mockups, leveraging established design systems to ensure consistency and efficiency.
• Conduct and analyze user research to deeply understand target user needs, behaviors, and pain points, informing all design decisions and product strategy.

📝 Enhancement Note: This role is specifically tailored for a Product Designer within the ticketing and live entertainment technology sector, requiring a blend of creative design skills and a strong understanding of user experience principles in a fast-paced, client-facing environment. The emphasis on both consumer and enterprise platforms suggests a need for versatility in design approach.

📈 Primary Responsibilities

• Lead the discovery, design, building, and iteration of digital products, from initial concept through to implementation and ongoing refinement.
• Develop comprehensive wireframes, interactive prototypes, and high-fidelity mockups that clearly articulate design ideas and user flows, ensuring adherence to established design systems.
• Contribute to and maintain design components within the company's design systems, promoting reusability and scalability across products.
• Plan and execute user research initiatives, analyze findings, and translate insights into actionable design recommendations to optimize user journeys and product usability.
• Partner with Product Management and Executive leadership to strategically define product requirements and translate them into compelling, user-centric experiences that align with business goals.
• Provide constructive and impactful feedback to fellow designers during internal design reviews, fostering a culture of continuous improvement and design excellence.
• Evaluate designs against established usability standards and best practices, ensuring a high level of user satisfaction and product effectiveness.
• Champion user needs and advocate for user-centric design principles throughout the entire product development lifecycle, from ideation to post-launch analysis.
• Stay abreast of industry trends, emerging technologies, and competitor landscapes to identify opportunities for innovation and integration into AXS's product offerings.
• Ensure all UI designs are consistent with AXS brand guidelines, design standards, and accessibility requirements.
• Proactively gather feedback from peers and stakeholders, and implement iterative design improvements based on received insights and performance data.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant influence on product strategy and user experience. The expectation to "discover, design, build and iterate" indicates a need for a designer comfortable with ambiguity and end-to-end product ownership. The emphasis on user research and feedback loops underscores the importance of data-driven design decisions in this role.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Graphic/Visual Arts, Human-Computer Interaction (HCI), Design, or a closely related field.

Experience: 2-4 years of professional experience in digital product design, with a proven track record of delivering user-centered design solutions. Experience in the ticketing or live entertainment industry is highly preferred.

Required Skills:

• Demonstrable expertise in creating intuitive, user-centered designs for both consumer-facing and enterprise-level platforms.
• Proficiency in designing and developing wireframes, prototypes, and high-fidelity mockups using industry-standard tools.
• Strong understanding and practical experience with design systems, including creating and iterating on design components.
• Experience in conducting user research, analyzing user data, and translating findings into actionable design improvements.
• Excellent collaboration and communication skills, with the ability to articulate design rationale clearly and persuasively to diverse stakeholders.
• Solid understanding of user experience (UX) principles, usability standards, and information hierarchy.
• Proficient with Figma and other industry-standard design and prototyping software.
• Familiarity with the end-to-end design and product development processes.
• Working knowledge of web technologies such as HTML, CSS, and AJAX, and an understanding of how they apply to web design.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication.

Preferred Skills:

• Prior experience within the ticketing, live event, or entertainment technology sectors.
• Experience in contributing to and participating in internal design reviews, providing and receiving constructive feedback.
• Familiarity with web analytics tools and their application in informing design decisions.
• A portfolio that showcases a strong sense of aesthetics, a deep understanding of business objectives, and excellent usability practices.

📝 Enhancement Note: The explicit preference for ticketing company experience suggests that candidates with this background will have a significant advantage. The requirement for a portfolio emphasizing "business objectives" and "good usability practices" indicates a need for designers who can balance user needs with commercial goals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing commercial experience in User Experience (UX), User Interface (UI), Interactive, Graphic, and Web Design.
• Examples demonstrating a deep understanding of information hierarchy, how design aligns with business objectives, and strong usability practices.
• Case studies or project examples that illustrate the application of design principles to solve specific user problems and achieve measurable outcomes.
• Visual representations of wireframes, prototypes, and high-fidelity mockups that clearly communicate design ideas and interactions.
• Evidence of contribution to or utilization of design systems in past projects.

Process Documentation:

• The portfolio should implicitly or explicitly demonstrate an understanding of the design and product development processes.
• Candidates should be prepared to discuss their personal design process, including how they approach problem-solving, user research, ideation, prototyping, testing, and iteration.
• Projects should ideally highlight how the candidate has gathered and incorporated feedback from stakeholders and users to refine designs.

📝 Enhancement Note: The emphasis on a portfolio that showcases "commercial experience" and "business objectives" indicates that AXS is looking for designers who can deliver tangible results and understand the commercial impact of their work, not just aesthetic appeal.

💵 Compensation & Benefits

Salary Range: $97,451 - $115,000 per year.

Bonus: This position is eligible for a bonus based on current bonus plan requirements.

Benefits: Full-time employees are offered a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• Company-paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan with a current employer match of 3%
• Flexible spending and health savings account options
• Wellness offerings

Working Hours: Standard working hours are expected to align with a full-time role, likely around 40 hours per week, with flexibility to accommodate project needs and team collaboration.

📝 Enhancement Note: The provided salary range is competitive for a Product Designer with 2-4 years of experience in a major metropolitan area like Los Angeles. The inclusion of a bonus and a robust benefits package, including a 401k match and parental leave, indicates a commitment to employee well-being and long-term retention.

🎯 Team & Company Context

🏢 Company Culture

Industry: Live Entertainment & Ticketing Technology. AXS operates within a dynamic sector driven by fan engagement, event discovery, and seamless ticketing solutions, often leveraging cutting-edge technology to enhance live experiences.

Company Size: AEG Worldwide is a large global entertainment and sports company, with AXS being a significant subsidiary. This implies a structured environment with access to extensive resources, but potentially with the agility of a dedicated tech unit. The "Fanatix" employee designation suggests a culture that values passion for the industry.

Founded: AXS was founded in 2011, and AEG has a history spanning over 20 years. This indicates a company with established market presence and a history of innovation in the entertainment space.

Team Structure:

• The Product Design team at AXS is part of a "fun, dynamic and creative" group.
• Collaboration is emphasized, with close partnerships expected with Product Managers, Developers, Project Managers, and other direct stakeholders.
• The role involves providing feedback to other designers, suggesting a collaborative and communicative team environment.
• As part of a larger organization (AEG), there's likely a matrixed reporting structure involving both direct design leadership and product/business unit leadership.

Methodology:

• Design decisions are informed by user research, business goals, and industry trends.
• A strong emphasis is placed on user-centered design principles and usability standards.
• Design systems play a crucial role in ensuring consistency and efficiency across platforms.
• Iterative design based on feedback and data is a key component of the process.

Company Website: https://www.aegworldwide.com/, https://solutions.axs.com/

📝 Enhancement Note: The company culture appears to blend the passion of the live entertainment industry with the rigor of a technology-driven organization. The 'Fanatix' internal moniker and emphasis on "extraordinary people" and "meaningful mission" suggest a focus on employee engagement and a shared purpose.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Product Designer with 2-4 years of experience, indicating an intermediate level. It involves significant individual contribution and the ability to influence design direction under general supervision.

Reporting Structure: The Product Designer will collaborate closely with Product Managers and Developers, and provide feedback to other designers. Direct reporting is likely to a Design Lead or Head of Product Design within AXS.

Operations Impact: The Product Designer's work directly impacts the fan experience by creating intuitive and engaging interfaces for event discovery, ticket purchasing, and event management. This also extends to improving enterprise client platforms, enhancing their operational efficiency and client satisfaction. The success of AXS is directly tied to the quality and usability of its digital products.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in UX/UI design, user research methodologies, and proficiency with advanced design tools. Exposure to complex enterprise-level design challenges.
• Specialization: Potential to specialize in specific areas of the AXS platform (e.g., consumer-facing mobile app, B2B portal) or in areas like design systems management.
• Leadership: With experience, opportunities may arise to mentor junior designers, lead design initiatives, or transition into Senior Product Designer or Design Lead roles.
• Industry Exposure: Continuous learning about trends in the live entertainment and ticketing technology sectors.
• Cross-functional Development: Gaining a deeper understanding of product management, software development lifecycles, and business strategy through close collaboration.

📝 Enhancement Note: This role offers a solid foundation for a career in product design within the entertainment tech space. Growth potential is tied to demonstrating impact, mastering design craft, and contributing to the evolution of AXS's digital offerings.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a traditional office-based work environment. This suggests opportunities for in-person collaboration, spontaneous idea sharing, and direct mentorship.

Office Location(s): Los Angeles, CA. This is a major hub for the entertainment industry, offering a vibrant professional ecosystem.

Workspace Context:

• The environment is described as "fun, dynamic and creative," fostering collaboration and innovation.
• As an on-site role, there will be direct interaction with product managers, developers, and other designers, facilitating a strong team dynamic and knowledge sharing.
• Access to necessary design tools and technology within the office setup is expected.
• The Los Angeles location likely offers access to industry events and networking opportunities.

Work Schedule: While a standard 40-hour work week is implied, the dynamic nature of the entertainment industry may occasionally require flexibility to meet project deadlines or event-related demands. However, the primary emphasis is on a structured, on-site presence.

📝 Enhancement Note: The on-site requirement in Los Angeles suggests a candidate who thrives in a collaborative, in-person setting and values the benefits of direct team interaction within a bustling industry hub.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and portfolio via the company's application portal.
2. Initial Screening: A recruiter or hiring manager will review applications and portfolios for relevant experience and qualifications.
3. Design Assessment/Challenge: Candidates may be asked to complete a take-home design challenge or participate in a live design exercise to evaluate their problem-solving skills, design process, and tool proficiency.
4. Interviews: Multiple rounds of interviews, likely including:
   • Hiring Manager Interview: To assess overall fit, experience, and understanding of the role.
   • Peer Interviews: With other designers and potentially Product Managers/Developers to evaluate collaboration style and technical skills.
   • Portfolio Review: A dedicated session to walk through selected projects, discuss design decisions, process, and impact.
5. Final Interview: Potentially with senior leadership to discuss strategic alignment and cultural fit.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects. Prioritize those that demonstrate your ability to solve complex problems and drive business value.
• Tell a Story: For each project, clearly articulate the problem, your role, your process, the solutions you designed, and the outcomes achieved (quantified if possible).
• Highlight Process: Detail your approach, including user research, ideation, wireframing, prototyping, and testing. Explain why you made certain design decisions.
• Demonstrate Tool Proficiency: Showcase your skills in Figma and other relevant tools through your mockups and prototypes.
• Align with AXS: If possible, tailor some examples or emphasize aspects of your work that align with the live entertainment or ticketing industry, or that demonstrate an understanding of consumer and enterprise platforms.
• Be Ready for Questions: Anticipate questions about your design choices, trade-offs, how you handle feedback, and how you measure success.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge.
• Define the Problem: Clearly articulate the core problem you are trying to solve.
• Outline Your Process: Be prepared to explain your steps, even if you can't complete everything within the allotted time. Focus on thoughtful decision-making.
• Prioritize: If time is limited, focus on the most critical aspects of the design, such as user flows and core interface elements.
• Present Clearly: Structure your presentation logically, and be ready to defend your design decisions.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge indicates that AXS places a high value on practical design skills and a demonstrated ability to execute. Candidates should be prepared to articulate their design process and its impact on business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly stated as a required tool. Proficiency in Figma for UI design, prototyping, and collaboration is essential.
• Industry Standard Design Tools: Beyond Figma, familiarity with other common tools like Sketch, Adobe Creative Suite (Photoshop, Illustrator), and prototyping tools (e.g., InVision, ProtoPie) may be beneficial.

Analytics & Reporting:

• While not explicitly listed, understanding how to interpret analytics from tools like Google Analytics, Amplitude, or Mixpanel would be advantageous for informing design decisions and measuring impact.
• Experience with A/B testing tools could also be relevant for optimizing user interfaces.

CRM & Automation:

• Not directly applicable to the Product Designer role, but an understanding of how CRM systems (like Salesforce) and marketing automation platforms integrate with user-facing applications could provide valuable context.

Web Technologies:

• Knowledge of HTML, CSS, and AJAX is required, indicating the designer should understand the capabilities and constraints of web development.

📝 Enhancement Note: Figma is the cornerstone of the requested toolset. Understanding the technical underpinnings (HTML, CSS, AJAX) is crucial for effective collaboration with developers and for designing feasible solutions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value, evident in the repeated emphasis on user-centered design and understanding user needs.
• Collaboration: Essential for working effectively with cross-functional teams (Product, Engineering, Project Management).
• Innovation: Encouraged through staying updated on industry trends and developing "game-changing solutions."
• Passion for Entertainment: The "Fanatix" culture and mission statement highlight a deep engagement with the live entertainment industry.
• Excellence & Quality: Implied through the focus on usability standards, design systems, and delivering seamless experiences.
• Data-Driven Decision Making: User research and feedback loops suggest a reliance on data to inform design.

Collaboration Style:

• Highly collaborative, involving frequent interaction with Product Managers, Developers, and other stakeholders.
• Emphasis on providing and receiving constructive feedback within design and product teams.
• Cross-functional alignment is critical to translate business goals into user-centric designs.
• The "fun, dynamic, and creative" team environment suggests an open and communicative approach.

📝 Enhancement Note: The culture appears to be a blend of creative passion for entertainment and a structured, results-oriented approach to product development. Candidates who are team-oriented and genuinely interested in the live events space will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: A perennial challenge in product design, requiring tactful negotiation and creative problem-solving to satisfy both user expectations and commercial objectives within the ticketing ecosystem.
• Evolving Industry Landscape: The live entertainment and ticketing industry is constantly changing; staying relevant requires continuous learning and adaptation of design strategies.
• Scalability and Complexity: Designing for both consumer and enterprise platforms means handling diverse user needs and complex workflows, requiring robust and scalable design solutions.
• Cross-functional Alignment: Ensuring consistent communication and shared understanding across diverse teams (product, engineering, marketing, sales) can be challenging but is critical for success.
• Feedback Integration: Effectively gathering, synthesizing, and acting upon feedback from numerous sources (users, stakeholders, peers) while staying true to the core vision.

Learning & Development Opportunities:

• Skill Deepening: Opportunity to become an expert in designing for the unique challenges of the ticketing and live events industry.
• Design System Mastery: Contributing to and potentially leading the evolution of AXS's design system.
• Industry Conferences: Potential for attending relevant design or entertainment technology conferences.
• Mentorship: Learning from experienced designers and product leaders within a large organization like AEG.
• Cross-functional Exposure: Gaining a broader understanding of the business by working closely with product management, engineering, and other departments.

📝 Enhancement Note: The challenges are typical for product design roles in dynamic tech environments, offering significant opportunities for professional growth and skill development for those who can navigate them effectively.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Walk me through a challenging project from your portfolio. What was the problem, how did you approach it, what were your design decisions, and what was the outcome?" Be ready to discuss trade-offs, constraints, and alternative solutions.
• User-Centricity: "How do you ensure user needs are met while balancing business objectives? Can you provide an example?"
• Collaboration: "Describe a time you had to work closely with engineers or product managers to bring a design to life. What were the challenges, and how did you overcome them?"
• Design Systems: "What is your experience with design systems? How do you contribute to or leverage them?"
• Industry Awareness: "What are some emerging trends in ticketing or live entertainment technology that excite you, and how might they influence product design?"

Company & Culture Questions:

• "What interests you specifically about AXS and the live entertainment industry?"
• "How do you see your design philosophy aligning with our 'Fanatix' culture?"
• "Describe your ideal team environment and how you contribute to it."

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically: Problem -> Your Role -> Process -> Solutions -> Outcomes.
• Focus on Impact: Quantify results whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y%").
• Articulate Your 'Why': Be prepared to explain the rationale behind your design decisions at every step.
• Show, Don't Just Tell: Use high-fidelity mockups and interactive prototypes to demonstrate your design execution.
• Be Concise: Respect the interviewer's time. Focus on the most critical aspects of each project.
• Engage the Interviewer: Treat it as a conversation, not a lecture. Be open to questions and discussion throughout.

📝 Enhancement Note: Interviewers will be looking for not just design skills, but also a strategic mindset, strong communication abilities, and a genuine interest in the company's mission and industry.

📌 Application Steps

To apply for this Product Designer position:

• Submit your resume and a comprehensive portfolio through the AEG Worldwide careers portal.
• Portfolio Customization: Ensure your portfolio prominently features projects that demonstrate your understanding of user-centered design, business objectives, and usability best practices, ideally with examples relevant to consumer and enterprise platforms or the ticketing/entertainment industry.
• Resume Optimization: Tailor your resume to highlight your 2-4 years of digital product design experience, specific skills in Figma, user research, prototyping, and any experience in the ticketing or entertainment sectors. Use keywords from the job description.
• Interview Preparation: Practice articulating your design process, rationale, and project outcomes clearly. Prepare to walk through specific case studies from your portfolio and discuss how you would approach design challenges relevant to AXS.
• Company Research: Familiarize yourself with AXS's products, mission, and the broader AEG organization. Understand their position in the live entertainment market and their commitment to fan experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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