Product Designer

📍 Job Overview

Job Title: Product Designer

Company: WorkCover Queensland

Location: Brisbane CBD, Queensland, Australia

Job Type: Full-time / Temporary

Category: Product Design / UX/UI

Date Posted: 2026-05-13

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Design and enhance digital products within agile delivery squads, driving user-centric solutions from concept to implementation.

• Conduct comprehensive usability testing and user research to gather insights that inform iterative design improvements and product strategy.

• Collaborate closely with cross-functional teams, including developers and business stakeholders, to ensure seamless integration and technical feasibility of designs.

• Champion accessibility and inclusive design principles, ensuring digital products are usable and beneficial for all Queenslanders.

• Contribute to continuous improvement initiatives, such as the Minor Works program, to deliver meaningful impact on customer experiences and outcomes.

📝 Enhancement Note: This role focuses on hands-on product design within a government entity, emphasizing user impact and agile methodologies. The "Product Designer" title in this context typically encompasses UI/UX design, user research, and a strong understanding of translating user needs into functional digital solutions.

📈 Primary Responsibilities

• Embed within agile delivery squads to design, prototype, and iterate on digital products, ensuring alignment with user needs and business objectives.

• Plan, execute, and synthesize findings from usability testing, user research, and benchmarking activities to drive data-informed design decisions.

• Facilitate workshops, such as Ignition workshops, to bring together product, technology, and business stakeholders for collaborative ideation and problem-solving.

• Partner closely with developers to articulate design specifications, understand technical constraints, and ensure accurate implementation of user interfaces and experiences.

• Refine designs through regular design team huddles and one-on-one feedback sessions, fostering a culture of continuous improvement and design excellence.

• Apply a deep understanding of usability, accessibility, and inclusive design principles throughout the design lifecycle, ensuring compliance with relevant standards.

• Contribute to the Minor Works program by identifying and implementing iterative improvements to existing digital products, enhancing customer journeys and operational efficiency.

• Participate actively in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, providing design expertise and insights.

📝 Enhancement Note: The responsibilities highlight a blend of core UX/UI design tasks with a strong emphasis on collaborative agile processes and direct user impact, typical for product design roles within public sector digital transformation initiatives.

🎓 Skills & Qualifications

Education: A relevant qualification in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience: A minimum of 2 years' experience as a Product Designer, with a proven track record in agile delivery environments.

Required Skills:

• Proficiency in UI/UX and product design principles, with a strong portfolio demonstrating design thinking and problem-solving abilities.

• Demonstrated expertise in designing and prototyping using Figma, including creating design systems and interactive prototypes.

• Ability to plan, conduct, and synthesize insights from usability testing and user research with diverse stakeholder groups.

• Proven experience collaborating effectively with software developers, understanding technical constraints and build processes.

• Sound knowledge and practical application of usability, accessibility (WCAG standards), and inclusive design principles.

• Experience working within cross-functional delivery squads and contributing to agile ceremonies.

• Strong analytical skills for synthesizing user feedback and performance data into actionable design improvements.

Preferred Skills:

• Experience with other design and prototyping tools (e.g., Sketch, Adobe Creative Suite).

• Familiarity with user research methodologies beyond usability testing, such as interviews, surveys, and persona development.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to better inform design decisions.

• Experience in the government or public sector, with an understanding of its unique design challenges and user needs.

• Familiarity with design system management and governance.

📝 Enhancement Note: The requirements emphasize practical experience with industry-standard tools like Figma and a solid grasp of user-centered design principles, particularly accessibility, which is crucial for public sector digital services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 distinct product design projects that demonstrate end-to-end design thinking, from problem definition to final implementation.

• For each project, clearly articulate the user problem, your role, the design process followed, key decisions made, and the final outcomes or impact.

• Include examples of wireframes, user flows, interactive prototypes, and high-fidelity UI designs, highlighting your proficiency with tools like Figma.

• Demonstrate your approach to usability testing and how user feedback was incorporated into design iterations.

Process Documentation:

• Detail your personal design process, including how you approach user research, ideation, prototyping, testing, and iteration.

• Provide examples of how you have documented design decisions, user journeys, and system requirements for cross-functional teams.

• Illustrate your experience with agile methodologies and how you adapt your design process to fit within sprint cycles and iterative development.

📝 Enhancement Note: A strong portfolio is paramount for this role, showcasing not just visual design skills but also a robust understanding of the design process, user research, and the ability to deliver tangible results within an agile framework.

💵 Compensation & Benefits

Salary Range: As per the job description, WorkCover Queensland offers "Industry-competitive salaries." Based on a Product Designer role with 2-5 years of experience in Brisbane, Australia, the estimated annual salary range is AUD $80,000 - $110,000. This estimate considers the cost of living in Brisbane, the specific industry (government/insurance), and the required skill set.

Benefits:

• Hybrid work arrangements supporting flexibility and work-life balance.

• Personalized learning and development opportunities for career growth.

• Holistic health and wellbeing program.

• Industry-competitive remuneration.

• Generous superannuation scheme (employer co-contribution).

• Study assistance for ongoing education and professional development.

Working Hours: The role likely adheres to standard full-time working hours, approximately 38-40 hours per week, with flexibility offered through hybrid work arrangements.

📝 Enhancement Note: Salary estimation is based on current market data for similar Product Designer roles in Brisbane, Australia, factoring in experience level and industry. The provided benefits are comprehensive and typical for a government-related organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government / Workers' Compensation Insurance. WorkCover Queensland plays a critical role in the state's economy by managing workers' compensation insurance and promoting workplace safety. This sector often involves a focus on public service, compliance, and delivering essential services to a broad population.

Company Size: As a Queensland Government statutory body, WorkCover Queensland is a significant organization with a substantial employee base, likely numbering in the hundreds to over a thousand employees. This size typically means structured processes, opportunities for career progression, and a diverse range of functions.

Founded: WorkCover Queensland has a long history, established to provide workers' compensation services in Queensland. Its strategic direction is currently guided by a renewed 2030 Strategy, indicating a forward-looking approach to transformation and service delivery.

Team Structure:

• The Product Designer will be embedded within a specific "delivery squad," which is a cross-functional agile team responsible for a particular digital product or service.

• This squad will likely include roles such as Product Owners, Developers, Business Analysts, and potentially QA testers.

• The Product Designer will also be part of a broader design team, participating in design team huddles and 1:1s, suggesting a community of practice for design professionals within the organization.

Methodology:

• The organization is undergoing an "enterprise-wide transformation" and emphasizes "agile ways of working."

• This implies a focus on iterative development, continuous feedback loops, and adaptive planning.

• Design processes will be integrated into agile ceremonies, with an emphasis on rapid prototyping, user testing, and stakeholder collaboration.

• The "Minor Works program" suggests a structured approach to ongoing product enhancement and maintenance.

Company Website: https://www.worksafe.qld.gov.au/

📝 Enhancement Note: The context of WorkCover Queensland as a government entity implies a strong emphasis on user needs, compliance, and societal impact, which should be reflected in the design approach. The transformation phase suggests an environment open to innovation and process improvement.

📈 Career & Growth Analysis

Operations Career Level: This role is situated at an intermediate level (2-5 years experience) within the Product Design discipline. It offers an opportunity to deepen expertise in UI/UX, user research, and agile product development within a structured, purpose-driven organization. The "hands-on" nature of the role indicates a focus on execution and contribution rather than pure strategy or management at this stage.

Reporting Structure: The Product Designer will report into a digital product leadership structure, likely a Design Lead, Senior Product Designer, or Digital Product Manager, within a specific delivery squad. They will also participate in a broader design community of practice.

Operations Impact: The role has a direct impact on the customer experience and operational outcomes for WorkCover Queensland. By designing and improving digital products, the Product Designer contributes to making essential services more accessible, efficient, and user-friendly for Queenslanders. This impact is measured through user satisfaction, adoption rates, task completion success, and contributions to the organization's strategic goals.

Growth Opportunities:

• Specialization: Opportunity to become a subject matter expert in areas like accessibility design, design systems, or specific product domains within WorkCover Queensland.

• Skill Development: Continuous learning through personalized development opportunities, study assistance, and exposure to various digital transformation initiatives.

• Leadership Potential: With proven performance, potential to move into senior design roles, lead design initiatives within squads, or mentor junior designers.

• Cross-functional Exposure: Gaining experience by working across different delivery squads and collaborating with various business units, leading to a broader understanding of the organization's operations.

📝 Enhancement Note: The growth path is well-defined within the design discipline, emphasizing skill enhancement and potential leadership within a stable, impactful government organization undergoing digital transformation.

🌐 Work Environment

Office Type: The role offers "Hybrid work arrangements," indicating a blend of on-site and remote work. This suggests a modern office environment equipped to support flexible working, with dedicated spaces for collaboration, focused work, and team meetings.

Office Location(s): The primary location is Brisbane CBD, a central business district offering accessibility via public transport and proximity to amenities. Specific details about the office facilities or other WorkCover Queensland locations are not provided but are typical for a large government organization.

Workspace Context:

• Collaborative Environment: The emphasis on "delivery squads," "Ignition workshops," and "design team huddles" points to a highly collaborative workspace where teamwork and knowledge sharing are encouraged.

• Tools & Technology: Access to industry-standard design tools like Figma and other relevant software for prototyping, user research, and collaboration will be provided.

• Team Interaction: Regular interaction with product owners, developers, business analysts, and fellow designers will be integral to the daily workflow, fostering a dynamic and communicative atmosphere.

Work Schedule: Standard full-time hours (approx. 38-40 hours per week) are expected, with the flexibility to manage work location through the hybrid arrangement. This allows for focused work at home and collaborative sessions in the office.

📝 Enhancement Note: The hybrid model and emphasis on collaboration suggest a dynamic work environment that balances individual focus with team interaction, typical of modern digital delivery teams.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of CVs and portfolios against the stated requirements.

• Initial Interview: A conversation, likely with a hiring manager or recruiter, to assess cultural fit, motivation, and foundational skills. This may involve discussing your experience and interest in WorkCover Queensland's mission.

• Portfolio Review & Design Challenge: A crucial stage where you'll present your portfolio, discussing your process and outcomes for key projects. You may also be given a small design challenge or asked to critique existing designs to assess your problem-solving and design thinking skills.

• Final Interview: This may involve meeting with a panel, including senior team members or stakeholders, to discuss your strategic thinking, collaboration style, and how you would contribute to the team and the organization's transformation efforts.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly outline the problem statement, your specific role and contributions, the design process undertaken (research, ideation, testing, iteration), key challenges faced, and the tangible outcomes or impact achieved.

• Highlight Figma Expertise: Showcase your proficiency with Figma, including any design systems you've contributed to or utilized, interactive prototyping examples, and how you leverage its collaborative features.

• Emphasize User-Centricity & Accessibility: Clearly demonstrate how you incorporated user feedback and applied accessibility and inclusive design principles throughout your projects.

• Quantify Impact: Where possible, use metrics or qualitative feedback to illustrate the success of your designs (e.g., improved conversion rates, reduced support tickets, positive user feedback).

• Be Prepared for Questions: Anticipate questions about your design decisions, problem-solving approach, how you handle feedback, and how you collaborate with developers.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, ensure you understand the problem and the target user group, which in this case is likely Queenslanders interacting with government services.

• Focus on Process: Even if time is limited, articulate your thought process. Show how you would approach the problem, what questions you would ask, and what research or testing you would conduct.

• Prioritize and Scope: Demonstrate your ability to prioritize tasks and scope solutions within realistic constraints.

• Accessibility First: Always consider accessibility and inclusive design as fundamental requirements.

📝 Enhancement Note: The emphasis on portfolio presentation and a potential design challenge highlights the practical, execution-focused nature of this role. Candidates should prepare to articulate their design process and demonstrate problem-solving skills with concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required skill. Expect to use Figma extensively for UI design, prototyping, and collaboration within design squads. Proficiency in creating and managing design systems within Figma is highly beneficial.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be advantageous for diverse project needs.

Analytics & Reporting:

• While not explicitly stated, experience with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and product performance would be valuable for informing design decisions.

CRM & Automation:

• Not directly applicable to the core Product Designer role, but an understanding of how digital products integrate with backend systems or CRM platforms could be beneficial for holistic design.

📝 Enhancement Note: Figma is the central tool for this role. While other design and analytics tools might be beneficial, deep proficiency in Figma and an understanding of its collaborative and prototyping capabilities are essential.

👥 Team Culture & Values

Operations Values: WorkCover Queensland emphasizes the following values:

• Deliver with Heart: Demonstrating empathy, care, and a commitment to making a positive difference in people's lives. For a designer, this means designing with genuine consideration for user needs and well-being.

• Own Our Outcomes: Taking responsibility for results, being accountable, and driving initiatives to completion. In design, this means seeing projects through from concept to successful implementation and iterating based on feedback.

• Work Best Together: Valuing collaboration, teamwork, and mutual respect. This translates to active participation in cross-functional teams, sharing knowledge, and contributing to a supportive work environment.

• Stay Open to What’s Possible: Embracing innovation, continuous learning, and adaptability. For designers, this means being open to new ideas, feedback, and evolving technologies and methodologies.

Collaboration Style:

• Cross-functional Integration: The role is deeply embedded within cross-functional delivery squads, requiring constant interaction and collaboration with developers, product owners, and business stakeholders.

• Feedback-Driven: A culture of receiving and giving constructive feedback is evident through "design team huddles" and the emphasis on iterative improvement based on user testing and peer review.

• Agile Ceremonies: Collaboration is structured around agile ceremonies, promoting regular communication, shared understanding, and collective problem-solving.

📝 Enhancement Note: The company values are deeply integrated into the work ethic and collaboration style. Candidates should be prepared to articulate how their approach aligns with these values, particularly empathy, ownership, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Stakeholder Requirements: Navigating the complexities of government services, where user needs must be met while adhering to regulations, policy constraints, and diverse stakeholder expectations.

• Driving Change in a Large Organization: Contributing to an enterprise-wide transformation requires adaptability and persistence to embed new design practices and foster adoption of improved digital products.

• Ensuring Accessibility at Scale: Consistently applying rigorous accessibility standards across a wide range of digital products and services for a diverse user base is an ongoing challenge.

• Iterating on Legacy Systems: Improving existing digital products (Minor Works program) may involve working with or around legacy systems, requiring creative problem-solving and strategic prioritization.

Learning & Development Opportunities:

• Specialized Design Training: Access to personalized learning and development programs to enhance skills in areas like advanced Figma techniques, user research methodologies, accessibility standards, or specific design thinking frameworks.

• Industry Exposure: Opportunities to learn from peers within the design community of practice and potentially attend industry events or workshops relevant to UX/UI design and digital transformation.

• Mentorship: Potential for mentorship from senior designers or product leaders within WorkCover Queensland, guiding career progression and skill development.

• Cross-Disciplinary Learning: Gaining insights into the workers' compensation domain, public sector operations, and the broader business strategy of WorkCover Queensland.

📝 Enhancement Note: The role presents opportunities to tackle significant societal challenges through design, while also offering robust avenues for professional growth and skill enhancement within a supportive organizational structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs and business requirements. How did you approach it, and what was the outcome?" (Focus on your design process, negotiation skills, and data-driven decision-making.)

• "How do you ensure your designs are accessible and inclusive for all users, particularly those with disabilities or from diverse backgrounds?" (Highlight your knowledge of WCAG, inclusive design principles, and practical application.)

• "Walk us through a significant design iteration you made based on user feedback or usability testing. What was the initial design, what did you learn, and how did the iteration improve the outcome?" (Showcase your iterative process and ability to learn from data.)

Company & Culture Questions:

• "What interests you about WorkCover Queensland's mission and the 2030 Strategy?" (Research the company's goals and connect your passion for user-centric design to their public service mission.)

• "How do you embody the WorkCover values of 'Deliver with Heart,' 'Own Our Outcomes,' 'Work Best Together,' and 'Stay Open to What’s Possible' in your design work?" (Prepare specific examples for each value.)

Portfolio Presentation Strategy:

• Tell a Story: For each project, frame it as a narrative: the problem, your journey to the solution, the challenges, and the impact.

• Show, Don't Just Tell: Visually present your work, using wireframes, user flows, prototypes, and final UI designs. Demonstrate interactive elements if possible.

• Focus on Process & Rationale: Explain why you made certain design decisions. Highlight your research, testing, and iteration steps.

• Quantify Impact: Wherever possible, use data or user feedback to demonstrate the success of your designs.

• Be Prepared for Live Critiques/Challenges: Some interviews may involve a live design exercise or a critique of an existing interface. Focus on your thought process and problem-solving approach.

📝 Enhancement Note: Preparation should focus on demonstrating not only design proficiency but also alignment with WorkCover Queensland's values and a clear understanding of their public service context. Your ability to articulate your process and impact through your portfolio is key.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the WorkCover Queensland careers page by 4pm Wednesday, 27th May.

• Tailor your Resume: Ensure your resume highlights your 2+ years of experience in agile environments, proficiency with Figma, and specific achievements in UI/UX design, usability testing, and accessibility. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your end-to-end design process, Figma skills, and ability to deliver user-centered solutions. Ensure each project clearly outlines the problem, your role, process, and impact.

• Prepare for Interview Questions: Practice answering strategy, behavioral, and company-culture questions, drawing on specific examples from your experience. Be ready to articulate your design process and how you embody WorkCover Queensland's values.

• Research WorkCover Queensland: Familiarize yourself with their 2030 Strategy, mission, and the importance of workers' compensation services in Queensland to demonstrate your understanding and interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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