Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Wisr

Location: Sydney, New South Wales, Australia

Job Type: Full Time

Category: Product Design / User Experience

Date Posted: 2026-04-24

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver end-to-end user experiences that address critical customer and business needs within a fast-paced fintech environment.

• Drive product discovery through comprehensive user research, including qualitative and quantitative methodologies, to generate actionable insights.

• Collaborate effectively within cross-functional squads, partnering with Product Managers and Engineers to translate insights into impactful product solutions.

• Contribute to strategic product roadmap development by identifying key problems and opportunities that align with business objectives and OKRs.

• Champion design excellence and continuously improve the design practice within a lean and mature Experience Design team.

📝 Enhancement Note: This role is positioned within a "lean and mature Experience Design team," suggesting a need for individuals who can operate with a degree of autonomy and contribute to process refinement. The emphasis on "owning and delivering across the entire design process" indicates a hands-on role where the designer is responsible for the full lifecycle of their work.

📈 Primary Responsibilities

• Plan and execute end-to-end user research, defining research methodologies, recruitment strategies, and synthesizing findings into actionable insights for product development.

• Facilitate collaborative working sessions, including project kick-offs, design jams, and workshops, to effectively scope requirements and co-create solutions with stakeholders.

• Deliver robust UX solutions that demonstrably improve key customer and business metrics, aligning design outcomes with strategic goals.

• Develop and maintain essential design artefacts such as journey maps, process flows, and personas to ensure alignment and shared understanding across teams.

• Proactively identify potential problems and opportunities within the product and customer experience that can inform and influence the product roadmap and OKRs.

• Foster strong cross-functional collaboration with Product Managers, Engineers, and key business stakeholders to enhance team synergy and project outcomes.

• Act as a design advocate, contributing to the continuous improvement of the design practice and promoting design thinking across the organization.

• Manage design timelines effectively, accurately scoping design work and setting realistic expectations for milestones with squads and stakeholders.

📝 Enhancement Note: The responsibility to "influence the product roadmap and contribute to business objectives and key results (OKRs)" highlights the strategic importance of this role, extending beyond pure design execution to include a significant contribution to business strategy.

🎓 Skills & Qualifications

Education: Tertiary qualification in UX, Visual Communication, Service Design, or a related field.

Experience: 2–5 years of experience in a UX/UI or transferable design role, preferably within an agency or scaleup environment.

Required Skills:

• Proven ability to plan and conduct end-to-end user research, employing both qualitative and quantitative methodologies.

• Expertise in delivering complete UX solutions that positively impact customer and business metrics.

• Strong systems thinking capabilities, with the ability to understand the interplay between micro decisions and the broader system.

• Exceptional communication skills, including clear articulation, active listening, and proficient feedback exchange with emotional intelligence.

• Demonstrated comfort in navigating ambiguity and adapting to shifting priorities with a positive and proactive attitude.

• Proficiency in industry-standard design and research tools, including Figma, Miro, and Dovetail.

Preferred Skills:

• Experience within the fintech industry or a fast-paced scaleup environment.

• Facilitation skills for collaborative working sessions, design jams, and workshops.

• Experience in developing and maintaining design artefacts like journey maps, personas, and process flows.

• Ability to influence product roadmaps and contribute to OKRs.

• Experience advocating for design excellence and contributing to design practice improvements.

📝 Enhancement Note: The requirement for "2–5 years of experience" and a tertiary qualification suggests this role is aimed at a mid-level designer who has moved beyond junior responsibilities and can operate with significant autonomy and strategic input. The "bias to impact over process" indicates a preference for pragmatic problem-solvers who prioritize results.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design projects demonstrating your process from initial discovery and research through to final delivery and impact measurement.

• Include examples of how you have translated user research insights into tangible design solutions that improved key customer and business metrics.

• Highlight projects where you have utilized systems thinking to understand and design for complex interactions and their broader implications.

• Present case studies that illustrate your ability to scope design work, set realistic expectations, and manage timelines effectively.

Process Documentation:

• Provide examples of how you have documented user research findings, including methodology, participant recruitment, and actionable insights.

• Showcase your ability to create and utilize design artefacts such as journey maps, process flows, and personas to align stakeholders and guide development.

• Illustrate how you have facilitated collaborative workshops and design sessions to gather requirements and co-create solutions.

• Detail instances where your design contributions have influenced product roadmaps or contributed to achieving business objectives and OKRs.

📝 Enhancement Note: Given the emphasis on "owning and delivering end-to-end UX solutions" and "influencing the product roadmap," a portfolio that clearly articulates the designer's strategic thinking, research methodology, and measurable impact on business outcomes will be crucial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for experienced Product Designers in Sydney, Australia, a competitive salary range of AUD $100,000 - $140,000 per annum is estimated. This range accounts for the specified 2-5 years of experience, the demands of a fintech environment, and the cost of living in Sydney.

Benefits:

• Flexible and hybrid working arrangements to support work-life balance.

• Annual wellbeing reimbursement of $500 to support personal health and wellness pursuits.

• An extra Annual Leave day off each financial year, known as "A Day on Wisr."

• Unlimited access to LinkedIn Learning for continuous professional development and skill enhancement.

• Access to ClassPass for a variety of fitness and wellness options.

• Generous paid parental leave to support new parents.

• Regular social events and team offsites to foster team cohesion and engagement.

• Access to Wisr's Employee Assistance Program, Uprise, offering up to 6 coaching sessions per year.

Working Hours: The standard working hours are 40 per week, with a hybrid arrangement requiring 3 days per week in the Sydney office.

📝 Enhancement Note: The salary estimate is based on common compensation data for Product Designers in major Australian cities like Sydney, considering the specified experience level and the fintech industry's typical compensation structures. Benefits are directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech (Financial Technology), specifically focused on personal finance, loans, debt management, and credit score improvement.

Company Size: Wisr is an ASX-listed company, indicating a significant operational scale and regulatory standing, likely employing several hundred individuals.

Founded: Wisr was founded with a purpose-led mission to empower individuals financially, suggesting a culture driven by impact and customer well-being.

Team Structure:

• The Product Designer will be part of a "tight-knit, lean and mature Experience Design team."

• They will sit within one of four cross-functional delivery squads.

• Squads typically consist of a Product Manager, Engineers, and Designers, working collaboratively on specific product areas.

Methodology:

• Agile methodologies are implied through the mention of "cross-functional delivery squads" and rapid movement within the company.

• A strong emphasis on user-centric design, data-driven decision-making, and continuous improvement of processes.

• Focus on "impact over process," indicating a pragmatic and results-oriented approach to design and development.

Company Website: https://www.wisr.com.au/

📝 Enhancement Note: Being an ASX-listed fintech implies a structured environment with a focus on growth, compliance, and delivering tangible financial outcomes for customers. The "lean and mature" design team suggests experienced professionals who are likely self-directed and contribute to best practices.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-level Product Designer position. It requires independent ownership of design projects from concept to delivery, with a significant contribution to strategic product decisions and cross-functional collaboration. The designer is expected to set their own pace and expectations, demonstrating a high degree of autonomy and responsibility.

Reporting Structure: The Product Designer reports into the Experience and Design team, likely under a Head of Design or Design Lead. Within their squad, they will work closely with a Product Manager and Engineers, forming a key part of the squad's leadership and execution.

Operations Impact: The Product Designer's impact is directly tied to enhancing customer financial health and improving key business metrics. Their work will directly influence product strategy, customer acquisition and retention, and the overall user experience of Wisr's financial products. Success in this role means demonstrably contributing to positive customer outcomes and business objectives.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas of UX/UI design, user research methodologies, or service design within the fintech context.

• Leadership Development: Potential to mentor junior designers, lead design initiatives within squads, or contribute to the strategic direction of the design practice as the team grows.

• Career Progression: Advancement to Senior Product Designer, Lead Product Designer, or into Product Management roles, leveraging a strong understanding of user needs and business objectives.

• Industry Expertise: Gaining in-depth knowledge of the Australian fintech landscape, regulatory environment, and customer financial behaviours.

📝 Enhancement Note: The role emphasizes "owning and delivering end-to-end UX solutions" and "influencing the product roadmap," pointing towards a growth path that involves increasing strategic responsibility and autonomy. The company's purpose-led nature also suggests opportunities to contribute to meaningful social impact.

🌐 Work Environment

Office Type: Wisr offers a modern, hybrid working environment with a focus on collaboration and employee well-being. The office space is described as "beautiful," suggesting a pleasant and well-equipped workspace.

Office Location(s): The primary office location is Sydney, New South Wales, Australia. Specific details about the office's accessibility or amenities are not provided but can be assumed to be standard for a corporate fintech environment in a major city.

Workspace Context:

• Collaborative Environment: The hybrid model (3 days in office) is designed to foster in-person collaboration, team interaction, and knowledge sharing, which is crucial for cross-functional squads.

• Tools & Technology: Access to essential design and research tools like Figma, Miro, and Dovetail is provided, supporting efficient workflow and creative output for designers.

• Team Interaction: Opportunities to engage directly with Product Managers, Engineers, and various business stakeholders, promoting a holistic understanding of the product development lifecycle.

Work Schedule: The standard work schedule is 40 hours per week, with flexibility offered through the hybrid working model. This allows for a balance between focused individual work and collaborative team time.

📝 Enhancement Note: The hybrid model with 3 days in the office is a key aspect of the work environment, balancing the benefits of remote flexibility with the advantages of in-person collaboration for design and product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and portfolio to assess alignment with the role requirements and company values.

• Hiring Manager/Team Interview: A discussion focused on your experience, design process, and how you handle challenges, likely including a review of your portfolio.

• Practical Exercise/Case Study: You may be asked to complete a design exercise or present a case study from your portfolio that demonstrates your problem-solving skills, research methodology, and ability to deliver impactful UX solutions.

• Cross-functional/Stakeholder Interview: An opportunity to meet with potential collaborators (e.g., Product Managers, Engineers) and key stakeholders to assess your communication, collaboration, and influence skills.

• Final Interview: Potentially a conversation with senior leadership to discuss cultural fit, strategic thinking, and overall alignment with Wisr's mission.

Portfolio Review Tips:

• End-to-End Case Studies: Present 2-3 comprehensive case studies that clearly articulate the problem, your process (research, ideation, design, testing), your role, and the measurable impact (customer and business metrics).

• Highlight Research & Strategy: Emphasize how you used user research to inform your design decisions and how your designs align with business objectives and OKRs.

• Showcase Systems Thinking: Include examples where you considered the broader system and how your design fits within it.

• Tool Proficiency: Briefly mention the tools used (Figma, Miro, Dovetail) but focus more on the why and how of your process.

• Conciseness and Clarity: Ensure your portfolio is easy to navigate and that your contributions are clearly defined, especially in collaborative projects.

• Impact Metrics: Quantify your achievements wherever possible (e.g., improved conversion rates, reduced task completion time, increased customer satisfaction).

Challenge Preparation:

• Understand Wisr's Business: Research Wisr's products, mission, and target audience. Think about the financial challenges their customers face and how design can solve them.

• Practice Design Thinking: Be ready to articulate your design thinking process, from problem definition to solution validation.

• Prepare for "What if?" Questions: Given Wisr's value, be ready to discuss how you challenge the status quo and propose innovative solutions.

• Communicate Clearly: Practice explaining complex design decisions in a simple, concise manner, suitable for both technical and non-technical audiences.

📝 Enhancement Note: The emphasis on "impact over process" and "delivering work on time and to a standard the team and stakeholders can rely on" suggests that interviewers will be looking for candidates who are not only skilled designers but also reliable, efficient, and results-oriented professionals.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative design workflows. Proficiency is expected for creating high-fidelity designs and interactive prototypes.

• Miro: Critical for collaborative ideation, wireframing, journey mapping, and workshop facilitation. Must be comfortable using Miro for team brainstorming and process mapping.

• Dovetail: Used for user research synthesis, organizing qualitative data, and generating insights. Experience with Dovetail is important for leveraging research effectively.

Analytics & Reporting:

CRM & Automation:

• Not directly mentioned as a primary tool for the designer, but understanding how design integrates with customer journeys managed by CRM systems and automated workflows would be beneficial for a holistic product approach.

📝 Enhancement Note: Proficiency in Figma, Miro, and Dovetail is explicitly stated as a requirement, indicating these are core components of the daily workflow for this Product Designer. The ability to connect design work to business metrics suggests a need for data literacy.

👥 Team Culture & Values

Operations Values:

• Courageously ask, “What if?”: Embracing innovation and challenging the status quo to find smarter, stronger, and faster solutions. This translates to proposing novel design approaches and questioning existing processes.

• ❤️ for the customer: Placing the customer at the center of all decisions, ensuring designs genuinely serve their best interests and improve their financial well-being.

• Smarter parts together: Valuing collaboration and teamwork, recognizing that the best outcomes are achieved by bringing diverse skills and perspectives together. This means actively contributing to squad goals and cross-functional efforts.

• Be a stunning colleague: Going the extra mile to support colleagues and contribute positively to the team and company environment, fostering a supportive and high-performing culture.

• Growth over comfort: Demonstrating a commitment to continuous learning, embracing new challenges, and pushing personal boundaries to develop new skills and capabilities.

Collaboration Style:

• Cross-functional Integration: Working seamlessly within Agile squads, collaborating closely with Product Managers and Engineers to ensure design is integrated into the development lifecycle from inception to delivery.

• Open Feedback Culture: Actively giving and receiving feedback with emotional intelligence, contributing to a culture of continuous improvement and shared learning.

• Stakeholder Engagement: Proactively engaging with key business stakeholders to gather requirements, align on vision, and advocate for design-driven solutions.

📝 Enhancement Note: The strong emphasis on Wisr's values, particularly "Courageously ask, 'What if?'" and "Growth over comfort," suggests a company culture that encourages innovation, learning, and proactive contribution from its employees.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design Excellence with Speed: In a fast-paced fintech environment, the challenge is to maintain high design quality and thoroughness while meeting tight deadlines and evolving priorities. Preparation involves honing time management and prioritization skills.

• Influencing Product Roadmap: Effectively translating user insights and design expertise into strategic recommendations that shape the product roadmap requires strong communication, data justification, and stakeholder management skills.

• Navigating Ambiguity: Adapting to shifting priorities and working in a dynamic environment requires resilience, a proactive approach to problem-solving, and the ability to define clarity where it might be lacking.

• Driving Measurable Impact: Consistently demonstrating the tangible impact of design work on customer and business metrics requires a data-driven approach and the ability to track and report on outcomes effectively.

Learning & Development Opportunities:

• Fintech Product Expertise: Deepen understanding of financial products, customer financial behaviours, and the regulatory landscape within the Australian fintech sector.

• Advanced Design Methodologies: Opportunities to explore and implement more advanced UX research techniques, service design principles, or specialized UI design patterns.

• Cross-functional Leadership: Develop skills in influencing product strategy and collaborating effectively with diverse teams, paving the way for potential leadership roles.

• Continuous Learning: Access to LinkedIn Learning and a culture that promotes "Growth over comfort" provides ample resources for ongoing skill development and staying abreast of design trends.

📝 Enhancement Note: The challenges highlight the need for a proactive, resilient, and strategically minded designer who can thrive in a dynamic industry and contribute meaningfully to business outcomes.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant problem or opportunity that influenced a product roadmap. How did you approach it?" (Focus on problem identification, data use, and stakeholder influence.)

• "How do you balance delivering high-quality, end-to-end UX solutions with the need to meet aggressive timelines in a fast-paced environment like Wisr?" (Highlight prioritization, efficiency, and pragmatic approaches.)

Company & Culture Questions:

• "What resonates with you about Wisr's mission to 'power people's progress' and our '❤️ for the customer' value?" (Connect your personal values and design philosophy to Wisr's purpose.)

• "How do you embody the value of 'Courageously ask, "What if?"' in your design work and team interactions?" (Provide examples of challenging the status quo or proposing innovative ideas.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define the problem, your specific role and responsibilities, your design process (research, ideation, prototyping, testing), the challenges you faced, and the measurable outcomes or impact.

• Emphasize Impact: Quantify results wherever possible. If exact numbers aren't available, articulate the qualitative improvements and business value.

• Showcase Your Process: Don't just show final screens; explain the thinking behind your decisions, especially how user research and systems thinking informed your approach.

• Be Ready for "What If?": Be prepared to discuss alternative solutions or how you might approach a similar problem differently based on new information.

• Concise Storytelling: Present your work in a narrative format that is engaging and easy to follow, ensuring you capture the essence of your contributions and the project's success.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design craft but also strategic thinking, business acumen, strong collaboration skills, and a genuine alignment with Wisr's values and purpose.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided application link on jobs.lever.co.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate end-to-end design ownership, user research integration, systems thinking, and measurable impact on business metrics, specifically referencing fintech or scaleup environments if possible.

• Resume Optimization: Ensure your resume clearly articulates your 2-5 years of experience, relevant qualifications, proficiency in Figma, Miro, and Dovetail, and any experience influencing product roadmaps or working in cross-functional squads. Use keywords from the job description.

• Prepare Your Narrative: Practice articulating your design process, your understanding of Wisr's mission, and how you embody their core values. Be ready to discuss specific projects from your portfolio in detail.

• Research Wisr: Thoroughly understand Wisr's products, target audience, and company mission. Familiarize yourself with their "Why, What, and How" as described in the job posting and their website.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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