Product Designer

📍 Job Overview

Job Title: Product Designer Company: Sana Commerce Location: Alexandria, Alexandria Governorate, Egypt Job Type: Full-time Category: Product Design / User Experience Operations Date Posted: September 18, 2025 Experience Level: Mid-Senior Level (5+ years) Remote Status: Hybrid

🚀 Role Summary

• Drive product strategy and user experience innovation through user-centered design methodologies.
• Translate complex business objectives and user needs into intuitive, scalable product solutions for B2B e-commerce platforms.
• Optimize customer journeys and user interactivity to enhance engagement, conversion, adoption, and overall customer retention in a SaaS environment.
• Collaborate with cross-functional teams, including product management and engineering, to ensure seamless product development from discovery to execution.
• Maintain and evolve comprehensive design systems to guarantee consistency and efficiency across all product touchpoints and platforms.

📝 Enhancement Note: While the title is "Product Designer," the responsibilities emphasize a strong operational component. The role requires not just creative design but also strategic thinking around user journeys, conversion optimization, and data-informed decision-making, aligning it closely with "User Experience Operations" or "GTM Operations" principles focused on customer lifecycle efficiency and platform growth.

📈 Primary Responsibilities

• Develop and implement strategic product design initiatives that align with best practices and deliver exceptional, high-quality user experiences for a B2B e-commerce platform.
• Create, iterate, and refine user-centered designs for web applications, focusing on seamless interactions and a cohesive, on-brand visual identity.
• Conduct rigorous user research, including interviews, surveys, and usability testing, to validate design decisions and iteratively enhance product functionality and user satisfaction.
• Collaborate closely with product managers, engineers, and other stakeholders to identify and address complex design challenges, ensuring alignment with overarching business objectives and technical feasibility.
• Maintain and evolve robust design systems, ensuring consistency, scalability, and efficiency across all product platforms and user touchpoints.
• Strategically enhance the customer journey for both direct users (manufacturers, distributors, wholesalers) and their end customers, optimizing interactions at every touchpoint to foster loyalty and growth.
• Improve user interactivity across the platform to drive key business metrics such as onboarding completion, conversion rates, product adoption, and overall business growth through thoughtful and data-informed design solutions.
• Continuously refine and optimize existing design processes, championing innovation in product development and contributing to the continuous improvement culture within the product team.

📝 Enhancement Note: The responsibilities clearly indicate a focus on driving business outcomes through design, moving beyond aesthetic considerations to encompass strategic impact on customer acquisition, retention, and platform growth. This aligns with operations roles focused on improving the efficiency and effectiveness of the customer lifecycle.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: 5+ years of professional experience in product design, UX design, or a similar role, with a demonstrated track record of successful product launches and user experience improvements.

Required Skills:

• Proven ability to translate complex business goals and user needs into intuitive, scalable, and user-friendly product solutions.
• Strong expertise in user research methodologies, including qualitative and quantitative data analysis, and usability testing to inform design decisions and product improvements.
• Proficiency in defining, mapping, and optimizing user journeys, onboarding flows, and conversion strategies to enhance user engagement and retention within a SaaS context.
• Demonstrated experience with AI tools, utilizing them thoughtfully and intentionally to enhance design processes and outcomes.
• Familiarity with key analytics tools such as Amplitude, Google Analytics, or Mixpanel for data-driven design iteration and performance measurement.
• Strong understanding of accessibility standards (e.g., WCAG), scalability considerations, and performance optimization in product development.
• Upper-Intermediate English proficiency (written and verbal) for effective communication within a global team.
• Experience working in a hybrid work environment, with the ability to be present in the Alexandria office 3 days per week.

Preferred Skills:

• Experience in B2B e-commerce or SaaS product design.
• Proficiency with design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, or similar.
• Experience with design system management and implementation.
• A strong portfolio showcasing a range of product design projects, emphasizing problem-solving, user-centered design, and measurable impact.

📝 Enhancement Note: The requirement for AI tool usage and familiarity with specific analytics platforms suggests a data-driven approach to design, which is a hallmark of operations roles focused on performance optimization. The emphasis on B2B e-commerce and user journey optimization further solidifies the operational aspect of this design role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5 years of product design experience, with a clear emphasis on B2B SaaS products or complex web applications.
• Detailed case studies that clearly articulate the problem, your design process, the solutions implemented, and the measurable impact on user engagement, conversion rates, or business objectives.
• Examples demonstrating expertise in user research, data analysis, usability testing, and how these insights were integrated into the design process to drive improvements.
• Visualizations of optimized user journeys, onboarding flows, and conversion funnels, highlighting the strategic thinking behind these enhancements.
• Showcase experience with design systems, including contributions to their development, maintenance, or implementation, demonstrating a commitment to consistency and scalability.

Process Documentation:

• Evidence of structured design processes, including user story mapping, wireframing, prototyping, and user testing methodologies.
• Documentation of how you leverage analytics tools (e.g., Amplitude, Google Analytics) to measure the success of design initiatives and inform iteration cycles.
• Examples of how you have actively contributed to refining design workflows and processes to improve team efficiency and product quality.
• Case studies that clearly outline the iterative nature of your design work, demonstrating how feedback and data were used to refine solutions.

📝 Enhancement Note: The strong emphasis on a portfolio that demonstrates process, data utilization, and measurable impact is critical for operations-focused roles. Candidates should be prepared to articulate not just the final designs but the "how" and "why" behind them, with a focus on efficiency and outcome.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Product Designer with 5+ years of experience in Alexandria, Egypt, and considering Sana Commerce's position as a growing SaaS company, a competitive salary range could be estimated between EGP 30,000 to EGP 55,000 per month, depending on specific skills, experience, and demonstrated impact.

Benefits:

• Comprehensive health insurance package.
• Opportunities for professional development, training, and attending industry conferences.
• Hybrid work model offering flexibility with 3 days in the office and 2 days remote.
• Access to modern office facilities and a collaborative work environment in Alexandria.
• Opportunities to work with cutting-edge AI tools and technologies in the e-commerce space.
• Employee assistance programs and potential for performance-based bonuses.
• Paid time off and public holidays as per Egyptian labor law.

Working Hours: The standard working hours are likely aligned with a full-time 40-hour work week, with flexibility offered due to the hybrid arrangement. Specific daily schedules may vary but are expected to align with core business hours for effective collaboration.

📝 Enhancement Note: Salary estimates are based on general market research for similar roles in Egypt and the tech industry. The hybrid work arrangement and focus on professional development are key attractors for operations professionals seeking growth and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce Software (SaaS) - Sana Commerce operates in the B2B e-commerce sector, providing a platform designed to help manufacturers, distributors, and wholesalers improve their online sales and customer relationships. Company Size: While not explicitly stated, Sana Commerce is a fast-growing SaaS company. LinkedIn data suggests a global employee count in the range of 500-1000 employees, indicating a medium-sized organization with established processes but still retaining an agile, growth-oriented culture. Founded: 2007, with a history rooted in providing practical e-commerce solutions for B2B clients. This suggests a company with a solid foundation and evolving expertise in its market.

Team Structure:

• The Product Designer will likely be part of a Product Management or Product Development team, working closely with Product Managers, other Designers, UX Researchers, and Software Engineers.
• Reporting structure will likely be to a Design Lead, Product Lead, or Head of Product, with direct collaboration across engineering and product management functions.
• Cross-functional collaboration is a key aspect, requiring close partnerships with marketing, sales, and customer success teams to gather insights and ensure product-market fit.

Methodology:

• Data analysis and insights from user research and analytics tools (Amplitude, Google Analytics) are central to informing design decisions and product strategy.
• Workflow planning and optimization strategies are applied to the product development lifecycle, ensuring efficient delivery of user-centered solutions.
• Automation and efficiency practices are encouraged, especially through the use of AI tools and robust design systems to streamline design and development processes.

Company Website: https://sana-commerce.com/

📝 Enhancement Note: Sana Commerce's culture appears to be driven by customer success, continuous improvement, and collaboration. For an operations-minded designer, this means opportunities to influence product direction based on data and to contribute to efficiency gains within the product development lifecycle.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior level Product Designer. It requires significant autonomy in executing design strategy and a strong ability to influence product direction through data-driven insights and user advocacy. The scope includes not just feature design but also optimizing the overall customer journey and platform engagement.

Reporting Structure: The Product Designer will likely report to a Design Manager or Head of Product, with close day-to-day collaboration with Product Managers and Engineering Leads. This structure allows for direct impact on product roadmaps and feature development.

Operations Impact: The role has a direct impact on revenue and business decisions by optimizing user experiences that drive conversion, retention, and customer satisfaction. The designer's work influences key operational metrics related to customer acquisition cost (CAC), customer lifetime value (CLTV), and platform adoption rates.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in UX operations, focusing on optimizing user funnels, conversion rates, and customer lifecycle management through design.
• Leadership Potential: Opportunity to mentor junior designers, lead design initiatives, and potentially move into a Senior Product Designer or Design Lead role.
• Cross-Functional Expertise: Gain exposure to product management, engineering, and business strategy, broadening skill sets within the SaaS and e-commerce domains.
• Industry Specialization: Develop deep expertise in B2B e-commerce design challenges and solutions, becoming a subject matter expert.

📝 Enhancement Note: The growth trajectory emphasizes both design mastery and operational impact, offering a path for designers who want to contribute tangibly to business growth through strategic design.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in the Alexandria office, with 2 days available for remote work. This suggests a modern office setup designed to foster collaboration and innovation.

Office Location(s): Alexandria, Egypt. Specific details about the office amenities and accessibility would need to be confirmed.

Workspace Context:

• The hybrid model allows for focused, deep work during remote days and collaborative, team-oriented activities during office days.
• The office environment is expected to be equipped with the necessary design tools, technology, and collaborative spaces to support the team's work.
• Opportunities for direct interaction with colleagues from product, engineering, and potentially other departments will be frequent during in-office days, facilitating knowledge sharing and problem-solving.

Work Schedule: The standard work week is likely 40 hours, with the hybrid arrangement providing some flexibility in how those hours are structured, particularly on remote days. Core hours for team collaboration will be crucial.

📝 Enhancement Note: The hybrid model is a significant factor for many professionals, offering a balance between focused work and team interaction. For operations roles, this flexibility can be key to managing complex analytical tasks and cross-functional communication.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by the recruitment team to assess qualifications and experience. A link to your portfolio is mandatory.
• Hiring Manager/Team Interview: A discussion focused on your design process, experience with user research, data analysis, and how you approach problem-solving. Expect questions about your portfolio projects.
• Design Challenge/Case Study: You may be asked to complete a design exercise or present a detailed walkthrough of a past project from your portfolio, focusing on your strategic thinking, design rationale, and the impact of your work. This is where your operations-minded approach will be evaluated.
• Cross-functional/Stakeholder Interview: Meetings with Product Managers, Engineers, or other stakeholders to assess your collaboration skills, communication style, and ability to align design with business objectives.
• Final Interview: Potentially with senior leadership to discuss cultural fit and overall contribution potential.

Portfolio Review Tips:

• Showcase Operations Impact: For each project, clearly articulate the business problem or user need, your strategic approach, the design solutions, and quantifiable results (e.g., increased conversion rates, improved task completion time, higher user satisfaction scores).
• Detail Your Process: Walk through your methodology – user research, data analysis, ideation, wireframing, prototyping, testing, and iteration. Explain why you chose specific methods.
• Highlight Data Utilization: Demonstrate how you used analytics tools (Amplitude, Google Analytics) and user feedback to inform and iterate on your designs.
• Focus on B2B E-commerce: If possible, include projects relevant to B2B platforms, showcasing your understanding of the unique user needs and business drivers in this space.
• Explain AI Tool Integration: Be ready to discuss how you've thoughtfully incorporated AI tools into your workflow.

Challenge Preparation:

• Prepare to articulate your design philosophy and how it aligns with driving business outcomes.
• Practice presenting your portfolio case studies concisely, focusing on the problem, solution, and impact.
• Be ready to discuss how you handle design constraints, feedback, and challenging stakeholders.
• Familiarize yourself with Sana Commerce's existing products to understand their current user experience and identify potential areas for improvement.

📝 Enhancement Note: The emphasis on a portfolio with quantifiable results and a clear breakdown of the design process, especially how data and AI tools were used, is crucial. This interview process is designed to assess not just design skill but operational effectiveness and business acumen.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop, XD) or similar industry-standard tools.
• User Research & Usability Testing: Tools like UserTesting.com, Lookback, Maze, or internal methods for conducting research.
• Analytics & Reporting: Amplitude, Google Analytics, Mixpanel, Tableau, or similar platforms for tracking user behavior and performance metrics.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack.
• AI Tools: Proficiency or familiarity with AI tools that can assist in design, research analysis, or content generation.

Analytics & Reporting:

• Data Visualization: Experience with creating dashboards and reports to communicate insights from analytics tools to stakeholders.
• Performance Measurement: Ability to define and track key performance indicators (KPIs) related to user engagement, conversion, and retention.

CRM & Automation:

• While not a direct CRM role, understanding how product design integrates with CRM data and marketing automation platforms can be advantageous for a holistic view of the customer journey.

📝 Enhancement Note: Familiarity with analytics tools and the ability to translate data into actionable design improvements are key operational skills for this role. Experience with SaaS product stacks and B2B e-commerce specific tools would be a strong plus.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of B2B customers, ensuring their success on the Sana Commerce platform.
• Data-Driven Decision Making: Relying on analytics, user research, and performance metrics to guide design choices and product strategy.
• Continuous Improvement: A proactive approach to refining processes, enhancing product features, and seeking feedback for growth.
• Collaboration and Boldness: Working effectively across teams, challenging the status quo, and supporting colleagues to achieve shared goals.
• Ownership and Accountability: Taking responsibility for design outcomes and their impact on business objectives.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, engineers, and other departments to ensure cohesive product development and a unified customer experience.
• Process Review and Feedback: An environment that encourages open discussion of design processes, constructive feedback exchange, and a willingness to adapt based on team input.
• Knowledge Sharing: Practices that promote sharing insights, best practices, and learnings across the team and the wider organization.

📝 Enhancement Note: The company values emphasize a blend of customer focus, analytical rigor, and collaborative execution, all crucial elements for successful operations professionals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the complexities of B2B e-commerce to create designs that satisfy diverse user needs while driving Sana Commerce's strategic objectives.
• Evolving B2B E-commerce Landscape: Staying abreast of rapid changes in technology, user expectations, and competitive offerings within the B2B e-commerce market.
• Cross-Functional Alignment: Ensuring seamless communication and collaboration across globally distributed teams (Product, Engineering, Sales, Marketing) to maintain design consistency and project momentum.
• Leveraging AI Effectively: Thoughtfully integrating AI tools into the design workflow to enhance efficiency and innovation without compromising user experience quality or ethical considerations.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in UX operations, focusing on conversion rate optimization (CRO), customer journey mapping, and lifecycle marketing through design.
• Industry Specialization: Gain in-depth knowledge of the B2B e-commerce sector, understanding its unique challenges and opportunities.
• Mentorship: Opportunities to learn from experienced product leaders and designers within Sana Commerce.
• Exposure to Global Markets: Work with a diverse user base and understand international market nuances, enhancing adaptability and global perspective.

📝 Enhancement Note: The challenges highlight the need for strategic thinking, adaptability, and strong collaboration skills, all of which are essential for operations professionals. The growth opportunities are geared towards developing both design expertise and business impact.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing an onboarding flow for a new B2B client that aims to increase initial platform adoption by 20%?" (Focus on process, data points, and key design elements).
• "Describe a time you used data from analytics tools (like Amplitude or Google Analytics) to significantly improve a product feature or user experience. What was your process, and what were the results?" (Highlight your analytical and iterative approach).
• "How do you balance user needs with business requirements when faced with conflicting priorities? Provide an example." (Assess your negotiation and strategic thinking skills).
• "How do you ensure accessibility and scalability are core considerations throughout your design process?" (Demonstrate your understanding of technical and operational constraints).

Company & Culture Questions:

• "Based on our company values (Champions of Our League, Supercharge Our Customers, Determined to Grow, Bold Together), how would you embody these in your role as a Product Designer here?" (Showcase cultural alignment and understanding of their mission).
• "How do you collaborate with product managers and engineers? Describe a challenging collaboration experience and how you navigated it." (Assess your teamwork and communication skills).
• "What are your thoughts on the role of AI in product design, and how have you or would you leverage AI tools in this position?" (Show your forward-thinking approach and operational efficiency mindset).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process followed, the solutions designed, and the measurable outcomes (quantifiable impact is key).
• Highlight Operational Impact: Emphasize how your designs drove business metrics like conversion rates, user engagement, task completion efficiency, or customer retention.
• Showcase Your Process: Be prepared to walk through your design thinking, user research insights, data analysis, and iteration cycles. Explain the rationale behind your decisions.
• Be Ready for Deep Dives: Expect questions about specific design choices, the tools you used, and how you handled challenges or feedback.
• Connect to Sana Commerce: Briefly explain how your skills and experience align with Sana Commerce's mission and the specific needs of this role.

📝 Enhancement Note: Preparing to discuss your design process through an operational lens, focusing on measurable outcomes and data utilization, will be critical for success in this interview process.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on SmartRecruiters.
• Crucially, include a link to your online portfolio in your application or resume. Without a portfolio, your application may not be considered.
• Tailor your resume to highlight experience in B2B e-commerce, SaaS products, user research, data analysis, and conversion optimization. Use keywords from the job description.
• Craft a compelling cover letter that not only explains your motivation for the role but also specifically addresses how your design philosophy and experience align with Sana Commerce's values and business goals. Do not skip this step, even if you don't meet every single requirement.
• Prepare to articulate your portfolio case studies with a focus on problem-solving, process, and quantifiable results, demonstrating your operational impact and strategic thinking.
• Research Sana Commerce's products, mission, and company culture to demonstrate genuine interest and to better tailor your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.