Product Designer

📍 Job Overview

Job Title: Product Designer Company: OnlinePajak Location: Jakarta, Special Capital Region of Jakarta, Indonesia Job Type: Full-Time Category: Product Design / UX/UI Design Date Posted: October 10, 2025 Experience Level: Mid-Level (2-4 years) Remote Status: On-site

🚀 Role Summary

• Spearhead the end-to-end digital product design process, from initial user research and conceptualization through to detailed wireframing, interactive prototyping, rigorous testing, and insightful analysis.
• Drive the creation of elegant and user-centered digital experiences by translating complex user needs and business requirements into intuitive and visually appealing interfaces.
• Collaborate closely with cross-functional teams, including Product Managers and Engineers, to conceptualize, develop, and iterate on new features, ensuring design integrity and seamless integration.
• Champion and contribute to the evolution of the OnlinePajak Design System, promoting consistency, efficiency, and scalability across all digital products.

📝 Enhancement Note: While the core responsibilities are clear, this role emphasizes a user-centered design approach and managing the full product design lifecycle. The "can-do attitude" and "tasks outside of your comfort zone" suggest a dynamic environment where adaptability and proactive problem-solving are highly valued, typical of growing tech companies in emerging markets.

📈 Primary Responsibilities

• Conduct comprehensive user experience (UX) research, including user interviews, surveys, and competitive analysis, to derive actionable user insights and inform design decisions.
• Develop detailed user personas, user stories, user flow diagrams, sitemaps, and wireframes to articulate the intended user experience and interaction models.
• Design pixel-perfect, component-based user interfaces (UI) that align with the OnlinePajak Design System and brand guidelines, ensuring a consistent and high-quality visual experience.
• Create interactive prototypes to effectively communicate design concepts, facilitate user testing, and gather feedback for iterative design optimization.
• Plan, estimate, and execute design projects of varying complexity, managing timelines and deliverables effectively in collaboration with product and engineering teams.
• Propose and implement design improvements for existing features based on user feedback, performance data, and usability testing outcomes.
• Contribute actively to the development, maintenance, and evangelization of the OnlinePajak Design System, ensuring its adoption and effectiveness across the organization.
• Engage in cross-functional collaboration with Product Managers and Engineers throughout the product development lifecycle, from ideation to launch and post-launch analysis.
• Take ownership of tasks and projects, demonstrating a proactive and resourceful approach to problem-solving and overcoming design challenges.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX thinking and detailed UI execution. The emphasis on "component-based approach" and "Design System" suggests a mature design practice focused on scalability and efficiency, which is crucial for SaaS applications like OnlinePajak.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for roles requiring a deep understanding of design principles and user psychology. Relevant certifications or a strong portfolio demonstrating equivalent practical experience will be highly considered.

Experience: 2-4 years of hands-on experience in end-to-end product design, with a strong preference for experience designing solutions for Software-as-a-Service (SaaS) applications.

Required Skills:

• Product Design: Proven ability to manage the entire product design lifecycle, from conception to delivery, with a strong portfolio showcasing successful projects.
• UX Research: Proficiency in conducting various UX research methodologies, including user interviews, surveys, and heuristic evaluations, to gather and synthesize user needs.
• Prototyping: Expertise in creating low-fidelity (lo-fi) and high-fidelity (hi-fi) prototypes using industry-standard tools like Figma or Sketch.
• Wireframing: Skill in developing detailed wireframes and user flow diagrams to map out application structure and user journeys.
• Usability Testing: Comprehensive knowledge of usability testing principles, including test planning, participant recruitment, test execution, and data analysis to identify design flaws and areas for improvement.
• Cross-Platform Design: Experience designing for multiple platforms, including Web, Android, and iOS, understanding their unique constraints and user expectations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design decisions clearly and persuasively to diverse stakeholders.
• Interpersonal Skills: Strong ability to collaborate effectively with cross-functional teams and build positive working relationships.
• Attention to Detail: Meticulous attention to detail in UI design, ensuring pixel-perfect execution and adherence to design specifications.
• Problem Solving: A natural aptitude for identifying design challenges and developing creative, effective solutions.
• Can-Do Attitude: A proactive and optimistic approach to work, demonstrating initiative and a willingness to tackle new challenges.

Preferred Skills:

• Design Systems: Experience contributing to or managing a design system, understanding its principles and benefits for scalability and consistency.
• Front-End Technologies: Good understanding of modern front-end development technologies (e.g., HTML, CSS, JavaScript frameworks) to better collaborate with engineers and understand technical feasibility.
• User Insights: Ability to translate raw user data and research findings into clear, actionable design recommendations.
• Visual Design: Strong aesthetic sense and a portfolio demonstrating excellent visual design skills.

📝 Enhancement Note: The requirement for 2-4 years of experience positions this as a mid-level role. The emphasis on SaaS applications and cross-platform design indicates a need for experience in complex, scalable digital products. The "good understanding of modern front-end technologies" is a valuable addition for a Product Designer, enabling more effective collaboration with engineering teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-4 detailed case studies that illustrate your involvement in the entire product design process, from problem definition and user research to ideation, prototyping, testing, and final UI implementation.
• Problem-Solution Framing: Clearly articulate the design problem you were trying to solve, the user needs identified, and how your design solution addressed these challenges effectively.
• Process Documentation: Demonstrate your design process through visual artifacts such as user flows, wireframes, interactive prototypes, and final UI mockups.
• Impact and Metrics: Quantify the impact of your design solutions by including relevant metrics, user feedback, or business outcomes achieved (e.g., increased conversion rates, improved user satisfaction scores, reduced task completion times).

Process Documentation:

• User Research Synthesis: Provide examples of how you synthesize user research findings into actionable insights that drive design decisions.
• Wireframing & Prototyping Workflow: Illustrate your workflow for creating wireframes and interactive prototypes, highlighting the tools used and the iterative nature of the process.
• Usability Testing Reports: Include summaries or excerpts of usability test plans and reports, demonstrating your approach to testing, analysis, and iteration.
• Design System Contributions: If applicable, showcase contributions to a design system, including examples of reusable components and style guides.

📝 Enhancement Note: For a Product Designer role, the portfolio is paramount. Emphasize case studies that demonstrate problem-solving, user-centricity, and the ability to translate research into tangible design outcomes. Highlighting experience with SaaS and cross-platform design within these case studies will be particularly beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer with 2-4 years of experience in Jakarta, Indonesia, the estimated annual salary range is IDR 150,000,000 - IDR 250,000,000. This range considers the cost of living in Jakarta, the competitive landscape for tech talent, and the specific requirements of the role.

Benefits:

• Competitive Salary: An attractive compensation package commensurate with experience and skills.
• Health Insurance: Comprehensive health insurance coverage for employees and potentially dependents.
• Professional Development: Opportunities for training, workshops, and attending industry conferences to enhance design skills and knowledge.
• Flexible Work Environment: While this role is on-site, OnlinePajak may offer some flexibility in work arrangements or hours.
• Team Events & Activities: Regular team-building activities and social events to foster a strong company culture.
• Modern Office Space: Access to a well-equipped office located in a prime business district (XL Center Axiata Tower).

Working Hours: Standard full-time working hours are typically around 40 hours per week, Monday to Friday. Specific daily schedules may be discussed during the interview process.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for similar roles in Jakarta. Actual compensation will depend on the candidate's specific qualifications, interview performance, and OnlinePajak's internal compensation structure. The "can-do attitude" and "tasks outside of comfort zone" mentioned in the description might imply opportunities for rapid growth and increased responsibility, which can be a significant benefit.

🎯 Team & Company Context

🏢 Company Culture

Industry: OnlinePajak operates within the FinTech/SaaS sector, specifically focusing on providing digital tax and financial solutions for businesses in Indonesia. This industry is characterized by rapid innovation, a strong emphasis on technology, and a drive to simplify complex regulatory processes through user-friendly software.

Company Size: OnlinePajak is a growing tech company. Its size likely means a dynamic and agile work environment where individual contributions have a significant impact. This often translates to opportunities for employees to wear multiple hats and influence processes directly.

Founded: Founded in 2017, OnlinePajak is a relatively young but established player in the Indonesian FinTech landscape. Its founding date suggests a company that has navigated early-stage growth and is now focused on scaling its solutions and market presence.

Team Structure:

• Product Design Team: The Product Designer will likely be part of a dedicated Product Design team, possibly working alongside other designers, UX researchers, and UI specialists. This team will collaborate closely with Product Managers and Engineering teams.
• Reporting Structure: The designer will likely report to a Design Lead, Head of Product, or a similar senior role responsible for product development and user experience strategy.
• Cross-functional Collaboration: The role emphasizes strong collaboration with Product Managers (for feature definition and strategy) and Engineers (for implementation and technical feasibility). This cross-functional interaction is key to successful product development in a SaaS environment.

Methodology:

• User-Centered Design: The core methodology revolves around understanding and addressing user needs through research, iterative design, and testing.
• Agile Development: Given the SaaS nature and likely startup environment, the teams probably operate using agile methodologies, allowing for flexibility and rapid iteration.
• Data-Driven Decisions: Insights from user research, analytics, and usability testing are expected to drive design decisions.
• Design System Adoption: A focus on leveraging and contributing to a design system ensures efficiency, consistency, and scalability in design output.

Company Website: https://www.online-pajak.com/

📝 Enhancement Note: Understanding OnlinePajak's position in the Indonesian FinTech market is crucial. They are likely focused on compliance, business efficiency, and digital transformation for Indonesian businesses, which provides context for the types of design challenges the Product Designer will face.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires a solid foundation in end-to-end design processes, including research, wireframing, prototyping, and usability testing, along with 2-4 years of practical experience. The responsibilities indicate a need for independent work on features and contributions to the design system, moving beyond junior-level support tasks.

Reporting Structure: The Product Designer will likely report to a Design Lead or Head of Product. This provides opportunities for mentorship and guidance on complex projects, while also allowing for autonomy in managing assigned design tasks and contributing to strategic discussions about user experience.

Operations Impact: The Product Designer's work directly impacts the usability, efficiency, and adoption of OnlinePajak's SaaS platform. By crafting intuitive and effective user experiences, they contribute to customer satisfaction, reduced support costs, increased user retention, and ultimately, the company's revenue growth and market competitiveness. Their insights can influence product strategy and feature prioritization.

Growth Opportunities:

• Senior Product Designer: Progression to a Senior Product Designer role, taking on more complex projects, mentoring junior designers, and having a greater influence on design strategy and team direction.
• Specialization: Opportunity to specialize in areas like UX Research, Interaction Design, or UI Design, becoming a subject matter expert within the team.
• Product Management Transition: For individuals interested in product strategy, the deep understanding of user needs and product development gained in this role can serve as a strong foundation for a transition into Product Management.
• Design Leadership: With proven success and leadership potential, opportunities to move into management roles, leading a design team.
• Skill Development: Continuous learning opportunities through internal workshops, external training, and exposure to diverse design challenges within the FinTech/SaaS domain.

📝 Enhancement Note: The growth trajectory from this mid-level role is clear, with paths towards specialization, senior individual contributor roles, or even leadership within product or design functions. The "can-do attitude" and "tasks outside comfort zone" suggest that proactive individuals can accelerate their growth by taking on challenges and demonstrating initiative.

🌐 Work Environment

Office Type: The role is designated as On-site, requiring the Product Designer to work from the OnlinePajak office located in the XL Center Axiata Tower in South Jakarta. This suggests a collaborative office environment designed to foster teamwork and in-person interaction.

Office Location(s): The office is situated in a prime business area in South Jakarta, Indonesia (XL Center Axiata Tower - GOWork Office Area - 10th Floor, Setiabudi, 12950). This location is likely accessible via public and private transportation.

Workspace Context:

• Collaborative Hub: The office environment, especially within a co-working space like GOWork, is likely set up to encourage collaboration, brainstorming, and cross-functional communication.
• Tools & Technology: Expect access to standard design software, hardware, and potentially high-speed internet necessary for design work, prototyping, and video conferencing.
• Team Interaction: The on-site nature facilitates direct interaction with fellow designers, product managers, engineers, and other colleagues, fostering a strong team dynamic and knowledge sharing.

Work Schedule: The standard work schedule is typically Monday to Friday. While on-site, there might be some flexibility in daily start and end times, depending on team needs and company policy, which is common in tech environments.

📝 Enhancement Note: The on-site requirement in a premium office location emphasizes the company's commitment to fostering a collaborative and productive in-person work culture. This is beneficial for design roles that thrive on spontaneous discussions and direct feedback.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience alignment. Be ready to highlight your most relevant SaaS and end-to-end design case studies.
• Hiring Manager/Team Interview: A discussion with the hiring manager and potentially a senior designer or product manager. Expect questions about your design process, problem-solving skills, and experience with specific tools (Figma/Sketch). Be prepared to walk through one of your portfolio case studies in detail.
• Design Challenge/Take-Home Assignment: You may be given a design problem to solve, either as a take-home assignment or a live design exercise during an interview. This assesses your approach to a new problem, your design thinking, and your ability to deliver within constraints.
• Cross-Functional Interview: An interview with a Product Manager and/or Engineer to assess your collaboration style, communication skills, and understanding of business/technical constraints.
• Final Interview: Potentially a final round with senior leadership to discuss cultural fit, strategic thinking, and overall alignment with OnlinePajak's vision.

Portfolio Review Tips:

• Curate Selectively: Choose 2-4 of your strongest case studies that best represent your skills in end-to-end product design, particularly for SaaS applications.
• Tell a Story: For each case study, clearly outline the problem, your role, your process, the challenges faced, your solutions, and the outcomes/impact. Use visuals generously.
• Highlight Process: Clearly illustrate your design thinking, research methods, wireframing, prototyping, and testing phases. Show how you iterated based on feedback.
• Quantify Impact: Whenever possible, include metrics, data, or user feedback that demonstrates the success of your designs.
• Tailor to OnlinePajak: If possible, subtly tailor your presentation to show understanding of OnlinePajak's business (FinTech, SaaS, Indonesian market) and how your skills can address their specific needs.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.
• Define the Problem: Start by clearly defining the problem statement and identifying key user needs.
• Outline Your Approach: Briefly explain your intended design process and the steps you will take.
• Focus on Key Areas: Prioritize the most critical aspects of the design challenge. You don't need to solve everything perfectly; demonstrate your thought process.
• Present Clearly: Prepare to present your solution concisely, justifying your design decisions and highlighting trade-offs.

📝 Enhancement Note: The interview process is designed to evaluate not just design skills but also problem-solving ability, collaboration, and cultural fit. A well-structured portfolio that tells a compelling story and demonstrates a clear process is essential for success.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch (proficiency in at least one is required). These tools are essential for creating wireframes, high-fidelity mockups, and interactive prototypes.
• User Research & Analysis: Tools for conducting user interviews, surveys, and analyzing qualitative/quantitative data. This could include platforms like UserTesting.com, SurveyMonkey, Google Forms, or internal analytics dashboards.
• Collaboration Tools: Jira, Confluence, Slack, or similar platforms for project management, communication, and documentation within a cross-functional team.

Analytics & Reporting:

• Product Analytics: Familiarity with tools like Google Analytics, Mixpanel, Amplitude, or similar platforms to understand user behavior, track feature adoption, and measure design impact.
• Data Visualization: Ability to interpret data presented in dashboards or reports, and potentially contribute to designing or understanding them.

CRM & Automation:

• While not directly a designer's primary tool, understanding how CRM systems (e.g., Salesforce, HubSpot) or marketing automation platforms impact user journeys and data can be beneficial for context.

📝 Enhancement Note: Proficiency in Figma or Sketch is a hard requirement. Experience with product analytics tools is highly beneficial for demonstrating data-driven design decisions and measuring the impact of your work. Familiarity with Agile project management tools is also expected for seamless collaboration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through thoughtful design.
• Collaboration: Fostering a team environment where open communication, feedback exchange, and mutual support are paramount.
• Innovation: Encouraging creative problem-solving and a proactive approach to developing cutting-edge solutions.
• Efficiency & Quality: Striving for elegant, well-crafted designs that are both effective and scalable, often through the use of design systems.
• Continuous Improvement: A mindset of learning, iterating, and constantly seeking ways to enhance both the product and team processes.

Collaboration Style:

• Cross-Functional Integration: Designers work closely with Product Managers and Engineers, participating in all stages of the product development lifecycle.
• Open Feedback Culture: Encouraging constructive feedback on designs and processes to foster growth and improve outcomes.
• Knowledge Sharing: Actively sharing insights, best practices, and learnings within the design team and across departments.
• Agile Teamwork: Embracing agile methodologies that promote iterative development, adaptability, and shared ownership.

📝 Enhancement Note: OnlinePajak's culture likely values innovation, collaboration, and a strong focus on solving real-world business problems for Indonesian companies. The emphasis on a "can-do attitude" suggests an environment where initiative and proactivity are highly rewarded.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user requirements and business objectives into cohesive and effective designs within the FinTech/SaaS context.
• Rapid Iteration in a Growing Company: Adapting to fast-paced development cycles and evolving product roadmaps while maintaining design quality.
• Cross-Platform Consistency: Ensuring a seamless and consistent user experience across web, Android, and iOS platforms, each with unique design constraints.
• Contributing to a Evolving Design System: Actively participating in the development and maintenance of the design system to ensure it remains robust, scalable, and relevant.

Learning & Development Opportunities:

• Deep Dive into FinTech UX: Gaining specialized knowledge in designing for financial technology, compliance, and business process automation.
• Advanced Design Tool Proficiency: Mastering advanced features of Figma/Sketch and exploring new design and prototyping tools.
• UX Research Methodologies: Expanding expertise in various qualitative and quantitative research techniques.
• Design System Development: Learning best practices for creating, managing, and advocating for design systems.
• Mentorship: Opportunities to learn from experienced designers and product leaders within the organization.

📝 Enhancement Note: The challenges presented are typical for a growing SaaS company in a complex industry. They offer significant opportunities for professional growth and skill development, particularly in areas critical to modern digital product design.

💡 Interview Preparation

Strategy Questions:

• Design Process Walkthrough: Be prepared to walk through a detailed case study from your portfolio, explaining your thought process, decision-making, and how you handled challenges. Focus on the "why" behind your design choices.
• Problem-Solving Scenarios: Expect questions like, "How would you approach designing a new feature for X purpose?" or "How would you improve the onboarding experience for new users?" Demonstrate your structured approach.
• Collaboration & Communication: Questions about how you work with engineers and product managers, handle design disagreements, and incorporate feedback.

Company & Culture Questions:

• Understanding OnlinePajak: Research OnlinePajak's mission, products, and target audience. Be ready to articulate why you are interested in working there and how your skills align with their business.
• Team Fit: Questions about your preferred work environment, how you handle feedback, and your approach to teamwork. Highlight your "can-do attitude" and collaborative spirit.

Portfolio Presentation Strategy:

• Structure is Key: Organize your portfolio logically. For each case study, follow a clear narrative: Problem -> Research -> Ideation -> Solution -> Outcome.
• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes) to illustrate your journey. Explain the rationale behind key design decisions.
• Focus on Impact: Quantify your achievements whenever possible. Show the real-world impact of your designs.
• Be Concise & Engaging: Practice your presentation to be clear, concise, and engaging. Be ready to answer questions and engage in a dialogue about your work.

📝 Enhancement Note: Preparing specific examples that showcase your problem-solving skills, collaborative approach, and ability to deliver user-centered designs will be critical. A strong understanding of OnlinePajak's business context will help you tailor your responses effectively.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the OnlinePajak careers portal (https://onlinepajak.freshteam.com/jobs/Tsshd9c7oEGs/product-designer).
• Portfolio Optimization: Ensure your online portfolio is up-to-date and clearly showcases your end-to-end product design experience, with a focus on SaaS applications if possible. Select 2-4 of your strongest case studies that demonstrate your process and impact.
• Resume Tailoring: Tailor your resume to highlight keywords and responsibilities mentioned in this job description, such as UX research, prototyping (Figma/Sketch), usability testing, and cross-platform design. Quantify achievements where possible.
• Prepare Your Narrative: Practice articulating your design process, problem-solving approach, and key project outcomes. Be ready to discuss your experience with collaboration and working within a team.
• Company Research: Thoroughly research OnlinePajak, its products, mission, and recent news. Understand their position in the Indonesian FinTech market to demonstrate genuine interest and alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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