Product Designer

📍 Job Overview

Job Title: Product Designer
Company: Multiplica Talent
Location: Spain
Job Type: Full-Time
Category: Product Design / Digital Experience
Date Posted: 2025-10-22
Experience Level: Mid-Level (2-5 years)
Remote Status: 100% Remote (within Spain)

🚀 Role Summary

• Design and optimize end-to-end user experiences for customer profiles and loyalty programs, focusing on retention, engagement, and loyalty.
• Develop and maintain transactional and marketing emails, ensuring brand consistency, usability, and adherence to responsive design best practices.
• Collaborate effectively with cross-functional teams including business analysts, copywriters, and developers to drive agile solution iteration.
• Conduct benchmarking and user research to identify and implement improvements in user retention and engagement flows.
• Ensure all digital communications are consistent, accessible, and aligned with brand guidelines across various devices and channels.

📝 Enhancement Note: While the title is "Product Designer," the core responsibilities and required skills strongly indicate a focus on UX/UI design with a specialization in customer-facing digital communications, particularly loyalty programs and email marketing. The role emphasizes a user-centric approach to drive business outcomes like retention and loyalty.

📈 Primary Responsibilities

• Design comprehensive user profile flows and loyalty program journeys, meticulously optimizing the user experience at every touchpoint to enhance engagement and retention.
• Create compelling and effective transactional and marketing emails, ensuring strict adherence to brand guidelines, usability standards, and best practices for responsive design across various email clients and devices.
• Foster strong collaborative relationships with business analysts, copywriters, and development teams to facilitate agile iteration and timely delivery of high-quality digital solutions.
• Proactively conduct market benchmarking and user research initiatives to uncover opportunities for improving user retention and engagement strategies within the digital ecosystem.
• Guarantee the accessibility and adaptability of all designed solutions, ensuring they function flawlessly and provide an optimal experience across a wide range of devices, screen sizes, and digital channels.
• Actively contribute to the evolution and maintenance of the company's Design System, ensuring consistent visual and functional integrity across shared components and user interfaces.
• Translate business requirements and user needs into intuitive and aesthetically pleasing design solutions that align with strategic objectives and brand identity.
• Participate in design reviews, providing and receiving constructive feedback to continuously elevate the quality and effectiveness of digital product designs.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on customer loyalty and engagement through digital channels. The role requires not only design execution but also strategic thinking about user journeys and communication effectiveness, implying a need for a designer who can connect design decisions to business impact.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction (HCI), or a related field is beneficial. Equivalent practical experience will also be considered.
Experience: Minimum of 3 years of professional experience in digital product design, with a proven track record in UX/UI design.

Required Skills:

• Product Design (UX/UI): 3+ years of hands-on experience in designing intuitive and engaging digital products.
• Customer-Centric Experience Design: Proven ability to design for customer-facing applications, with a focus on profiles, loyalty programs, and digital communications.
• Email Design Expertise: Practical experience in designing both transactional and marketing emails, understanding nuances of email clients and responsive adaptation.
• Responsive Design: Strong understanding and application of responsive design principles to ensure optimal user experience across all devices.
• Figma Proficiency: Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity design.
• Design Systems: Experience working with and contributing to Design Systems to ensure brand consistency and efficient design implementation.
• Collaboration & Communication: Excellent interpersonal skills, with the ability to effectively communicate design concepts and collaborate with multidisciplinary teams.
• User-Centric Mindset: A proactive approach with a keen attention to detail and a strong focus on addressing user needs and pain points.
• Basic HTML/CSS Knowledge: Familiarity with HTML and CSS to facilitate effective communication and collaboration with development teams.

Preferred Skills:

• Experience working within the airline or travel industry.
• Familiarity with UX research methodologies and user testing.
• Experience with A/B testing design variations to optimize user engagement.
• Understanding of accessibility standards (e.g., WCAG).
• Experience in agile development environments.

📝 Enhancement Note: The requirement for basic HTML/CSS knowledge and collaboration with developers suggests the role requires a designer who can bridge the gap between design and implementation, understanding technical constraints and possibilities. The emphasis on a "portfolio with solid examples" for customer-oriented experiences is a critical differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Customer Focus: Showcase a minimum of 2-3 strong case studies specifically detailing your involvement in designing customer-facing digital experiences. This should include projects related to user profiles, loyalty programs, or digital communications.
• UX/UI Process Articulation: Clearly outline your design process for each project, from initial research and ideation through wireframing, prototyping, user testing, and final UI design. Highlight how user feedback informed design decisions.
• Systemic Thinking: Include examples of how you've worked with or contributed to Design Systems, illustrating your understanding of component-based design and maintaining visual/functional consistency.
• Email Design Samples: Feature specific examples of transactional and marketing emails you've designed, demonstrating your ability to create engaging, on-brand, and responsive email communications.
• Problem/Solution Framing: For each case study, clearly articulate the problem you were trying to solve, the proposed solution, your specific contributions, and the measurable outcomes or impact achieved.

Process Documentation:

• Workflow Design: Demonstrate your ability to map out complex user journeys and define clear, efficient workflows for features like loyalty program enrollment, profile management, and email engagement sequences.
• Iterative Improvement: Provide evidence of how you've used data, user feedback, or A/B testing to iterate on existing designs and drive measurable improvements in user experience and key performance indicators.
• Cross-Functional Collaboration: Illustrate how you have collaborated with developers, copywriters, and business stakeholders to refine designs, ensure technical feasibility, and achieve project goals.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should prepare to walk through their case studies, explaining their strategic thinking, design decisions, and the impact of their work on user engagement and loyalty. Demonstrating an understanding of both the creative and analytical aspects of design is crucial.

💵 Compensation & Benefits

Salary Range: Competitive salary within the Spanish market for a mid-level Product Designer with 3+ years of experience in a 100% remote capacity. Based on market research for similar roles in Spain, a range of €30,000 - €45,000 annually is a reasonable estimate.

Benefits:

• Health Insurance: Comprehensive health insurance coverage provided by ALAN (DKV).
• Flexible Compensation: Access to a flexible compensation plan through Cobee, allowing for personalized benefits.
• Generous Vacation Allowance: 23 days of paid vacation per year.
• Company-Provided Equipment: A company laptop and necessary equipment will be provided for your 100% remote work setup.
• Continuous Learning: Access to ongoing courses and continuous training programs to support professional development and skill enhancement.
• Professional Environment: Opportunity to work with a leading European airline, gaining experience in a dynamic and collaborative digital experience team.

Working Hours: Standard full-time working hours, estimated at 40 hours per week. The remote nature of the role may offer some flexibility in scheduling, particularly in coordinating with international teams, but core working hours will likely align with Spanish business hours.

📝 Enhancement Note: The salary estimate is based on average mid-level Product Designer salaries in Spain for remote roles, considering the specified experience level and the competitive benefits package. The exact salary will depend on the candidate's specific experience, skills, and interview performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: The client is a major European airline, operating within the highly competitive and dynamic travel and transportation sector. This industry is increasingly reliant on digital channels for customer acquisition, engagement, and loyalty. Company Size: While Multiplica Talent is a consultancy, the client is described as an "important European airline," suggesting a large, established enterprise with a significant digital footprint and a dedicated Digital Experience team. Founded: The client is an established European airline, implying a long history and a strong brand presence. Multiplica Talent itself has 25 years of experience in recruitment.

Team Structure:

• Digital Experience Team: This role sits within the Digital Experience team of the airline, which is focused on customer retention, engagement, and loyalty.
• Reporting Structure: The Product Designer will likely report to a Head of Digital Experience, a UX Lead, or a similar management role within the Digital Experience department.
• Cross-functional Collaboration: The role requires close collaboration with business analysts, copywriters, developers, and potentially marketing teams, indicating a highly integrated and collaborative workflow.

Methodology:

• Agile Iteration: The team operates with an agile mindset, emphasizing quick iteration and effective collaboration to deliver solutions.
• User-Centric Design: A core methodology is a strong orientation towards user needs and data-driven decision-making, utilizing research and benchmarking to inform design.
• Design Systems: Adherence to and contribution to a Design System are key for ensuring consistency and efficiency across digital products.

Company Website: https://www.multiplicatalent.com/ (for Multiplica Talent) - The specific airline client's website is not provided, but candidates should research major European airlines.

📝 Enhancement Note: Working for a large airline means navigating a complex organizational structure and potentially dealing with legacy systems while striving for digital innovation. The focus on loyalty and retention is critical for airlines, making this a strategic role with significant impact.

📈 Career & Growth Analysis

Operations Career Level: This position is defined as a mid-level role, suitable for professionals with 2-5 years of dedicated experience in digital product design. It offers a significant opportunity to deepen expertise in customer loyalty, digital communications, and UX/UI within a large enterprise. Reporting Structure: The Product Designer will report into the Digital Experience team, likely to a lead designer or manager. This structure provides mentorship and guidance while allowing for individual contribution and ownership of design initiatives. Operations Impact: The role has a direct impact on customer retention and loyalty, which are critical metrics for any airline. Successful design of user profiles and loyalty programs directly influences customer lifetime value and revenue. Designers will be expected to articulate how their design decisions contribute to these business objectives.

Growth Opportunities:

• Specialization: Deepen expertise in loyalty program design, CRM-integrated communications, and customer retention strategies within the digital space.
• Skill Development: Enhance proficiency in advanced Figma features, Design Systems, responsive email design, and potentially UX research methodologies.
• Leadership Potential: With proven success, opportunities may arise to lead smaller design initiatives, mentor junior designers, or take on more complex strategic projects within the Digital Experience team.
• Industry Exposure: Gain invaluable experience working with a major European airline brand, understanding the unique challenges and opportunities of the travel industry's digital landscape.

📝 Enhancement Note: This role is positioned as a stepping stone for designers looking to specialize in customer engagement and loyalty, offering a clear path for skill development and potential advancement within a large, established organization.

🌐 Work Environment

Office Type: This is a 100% remote position, meaning there is no physical office requirement for daily work. The company provides a laptop and necessary equipment. Office Location(s): The role is restricted to candidates residing within Spain. This ensures compliance with employment laws and potential tax implications for the employer.

Workspace Context:

• Remote Flexibility: The primary workspace will be the candidate's home office, offering significant flexibility in managing their work-life balance.
• Digital Collaboration Tools: Expect to utilize a suite of digital collaboration tools (e.g., Slack, Teams, Jira, Confluence) for communication, project management, and file sharing.
• Team Interaction: While remote, designers will be integrated into the Digital Experience team through regular virtual meetings, design critiques, and collaborative sessions.

Work Schedule: The standard work schedule is full-time (approximately 40 hours per week). While remote work offers flexibility, adherence to core working hours will likely be expected to facilitate real-time collaboration with team members and stakeholders, particularly if there are any cross-timezone interactions within Europe.

📝 Enhancement Note: The 100% remote nature within Spain is a key aspect. Candidates should ensure they have a suitable home office setup and are comfortable with asynchronous and synchronous digital communication as the primary modes of interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter from Multiplica Talent will likely conduct an initial screening to assess basic qualifications, experience, and cultural fit.
• Portfolio Review: A dedicated session to present and discuss your portfolio. Expect to walk through 2-3 key case studies, elaborating on your design process, problem-solving approach, and the impact of your work. Be prepared to discuss your contributions to user profiles, loyalty programs, or email design.
• Skills Assessment/Technical Interview: This may involve a design challenge or a discussion focused on specific skills like Figma, Design Systems, or responsive design principles. You might be asked to critique existing designs or brainstorm solutions to hypothetical problems.
• Team/Hiring Manager Interview: An opportunity to meet with the hiring manager and potentially team members to discuss your experience, collaboration style, and how you'd fit into the team's dynamic.
• Final Interview: Potentially a final round with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your experience with customer-facing digital products, loyalty programs, and email design. Prioritize quality over quantity.
• Tell a Story: For each case study, clearly articulate the problem, your role, your design process, the challenges faced, the solutions implemented, and the quantifiable results or learnings. Use visuals effectively.
• Highlight Process: Demonstrate your understanding of the end-to-end UX/UI process, including research, ideation, wireframing, prototyping, testing, and iteration.
• Showcase Collaboration: Be ready to discuss how you've collaborated with developers, copywriters, and other stakeholders.
• Explain Your 'Why': Be prepared to justify your design decisions, linking them back to user needs and business objectives.

Challenge Preparation:

• Understand the Context: If a design challenge is given, ensure you fully understand the brief, the user, and the business goals.
• Time Management: Allocate your time wisely between understanding the problem, ideation, design, and preparation for presentation.
• Articulate Your Thoughts: Practice explaining your thought process clearly and concisely. Focus on the "why" behind your design choices.
• Focus on Key Areas: Given the role's focus, be ready to address user journeys, loyalty program mechanics, and effective digital communication design.

📝 Enhancement Note: The portfolio review is the most critical stage. Candidates should meticulously prepare their case studies, focusing on demonstrating impact, process, and a deep understanding of customer loyalty and engagement strategies.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, and UI design. Advanced proficiency is expected.
• Design Systems: Experience working with and contributing to Design Systems is essential for maintaining brand consistency and streamlining the design process.

Analytics & Reporting:

• User Research Tools: Familiarity with tools for conducting user interviews, surveys, and usability testing is beneficial.
• Analytics Platforms: While not explicitly listed, an understanding of how to interpret data from platforms like Google Analytics or similar will be advantageous for understanding user behavior and measuring design impact.

CRM & Automation:

• Email Marketing Platforms: Experience with email design within platforms used for transactional and marketing emails.
• Collaboration Tools: Proficiency in tools like Slack, Microsoft Teams, Jira, and Confluence for communication, project management, and documentation.
• Prototyping Tools: Beyond Figma, any experience with dedicated prototyping tools can be helpful.

📝 Enhancement Note: The explicit mention of Figma and Design Systems indicates these are core technical requirements. Candidates should be prepared to discuss their experience and proficiency with these tools in detail.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and addressing user needs is paramount, driving all design decisions and iterations.
• Collaboration: Fostering a collaborative environment where ideas are shared freely, feedback is constructive, and cross-functional partnerships are strong.
• Innovation & Agility: Embracing a proactive approach to design, seeking out new ideas and solutions while working effectively within agile development cycles.
• Attention to Detail: A meticulous approach to design, ensuring accuracy, consistency, and high quality in all deliverables, from pixel-perfect UI to flawless email rendering.
• Impact-Driven: A focus on designing solutions that not only meet user needs but also contribute measurably to business goals, such as customer loyalty and engagement.

Collaboration Style:

• Integrated Teams: The team operates with a high degree of integration, working closely with business analysts, copywriters, and developers to ensure seamless product development.
• Feedback-Oriented: An open culture for giving and receiving constructive feedback on designs, promoting continuous improvement.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings from user research, and insights from design experiments.

📝 Enhancement Note: The emphasis on user-centricity and collaboration suggests a team that values a collective approach to problem-solving and a strong focus on delivering tangible value to the end-user and the business.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively designing experiences that satisfy users while also meeting the strategic objectives of a large airline, particularly concerning loyalty and revenue.
• Cross-Functional Alignment: Ensuring consistent understanding and execution of design vision across multiple departments (development, marketing, analytics) with potentially different priorities.
• Adapting to a Large Brand: Navigating the complexities of designing within an established brand identity and potentially within a large corporate structure with existing systems.
• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

Learning & Development Opportunities:

• Specialized Skill Development: Gaining deep expertise in loyalty program design, customer lifecycle marketing, and digital communication strategies within the travel industry.
• Design System Expertise: Contributing to and potentially leading aspects of a mature Design System, understanding its strategic importance.
• Industry Insights: Learning about the unique challenges and opportunities of the airline industry's digital landscape.
• Agile Methodologies: Further refining skills in agile product development and cross-functional team collaboration.

📝 Enhancement Note: The challenges presented are typical for roles interfacing with large brands and complex digital ecosystems. The growth opportunities are substantial for a designer looking to specialize and make a significant impact in customer loyalty.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a user profile or loyalty program feature. What was the challenge, your process, and the outcome?" Be ready to detail your strategic thinking, user research, design decisions, and any measured impact.
• "How do you ensure consistency in brand and user experience across transactional emails, marketing emails, and other digital touchpoints?" Focus on your understanding of brand guidelines, Design Systems, and responsive design principles.
• "Walk us through your process for designing a new feature for a customer-facing application. What are the key stages and how do you involve stakeholders?" Emphasize your structured approach and collaboration techniques.

Company & Culture Questions:

• "What interests you about working for a major European airline?" Research the airline's current digital initiatives, customer loyalty programs, or any recent news.
• "How do you approach collaboration with developers and copywriters?" Highlight your communication skills and understanding of cross-functional team dynamics.
• "How do you measure the success of your designs, particularly in relation to customer engagement and loyalty?" Discuss your familiarity with UX metrics and how you connect design to business outcomes.

Portfolio Presentation Strategy:

• Structure is Key: Organize your presentation logically, with a clear introduction, detailed case studies, and a concluding summary.
• Focus on Impact: Quantify results whenever possible. Use metrics related to engagement, retention, conversion, or satisfaction.
• Showcase Your Process: Be prepared to explain why you made certain design decisions, not just what you designed.
• Be Ready for Questions: Anticipate questions about your design choices, challenges, and how you handle feedback.
• Enthusiasm for the Domain: Express genuine interest in designing for customer loyalty and the travel industry.

📝 Enhancement Note: Candidates should prepare to articulate their design philosophy, problem-solving methods, and their understanding of how design directly influences customer behavior and business objectives, particularly within the context of loyalty and retention.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Workable platform via the provided link.
• Portfolio Customization: Tailor your portfolio to prominently feature 2-3 case studies demonstrating your expertise in customer-facing digital experiences, loyalty programs, and/or email design. Ensure each case study clearly outlines the problem, your process, your specific contributions, and the resulting impact.
• Resume Optimization: Update your resume to highlight keywords such as "Product Design," "UX/UI," "Figma," "Design Systems," "Customer Loyalty," "Email Design," "Responsive Design," and "Agile." Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process and case study narratives. Prepare to discuss your experience with Figma, Design Systems, and how you collaborate with development and copy teams.
• Company Research: Research major European airlines and their digital presence, particularly their loyalty programs and customer engagement strategies. Understand the competitive landscape and common challenges in the travel industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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