Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Meroka

Location: Vancouver, Canada; Montréal, Canada

Job Type: Full-time, Salaried

Category: Product Design (GTM Operations Support)

Date Posted: August 29, 2025

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote OK (with occasional travel to USA and Canada)

🚀 Role Summary

• Drive the end-to-end design process for critical Meroka platform features, focusing on user-centric solutions within the complex healthcare domain.

• Translate intricate healthcare workflows into intuitive and delightful user experiences, requiring a deep understanding of user needs and business objectives.

• Collaborate closely with product managers and engineers to ensure seamless design implementation and maintain design intent from conception to delivery.

• Develop and maintain a robust design system to ensure consistency, accessibility, and scalability across the Meroka platform.

• Conduct user research and usability testing to gather insights and validate design decisions, ensuring products meet the needs of physicians and practice staff.

📝 Enhancement Note: While the core request is for a Product Designer, the emphasis on translating complex workflows, partnering with engineers, and advocating for simplicity within a regulated space (healthcare) strongly aligns with the operational efficiency and user adoption goals typically driven by GTM operations. This role will heavily influence how effectively Meroka's product is perceived and utilized, impacting customer success and retention.

📈 Primary Responsibilities

• Lead the entire design lifecycle for key platform components, from initial discovery and user research through wireframing, prototyping, high-fidelity mockups, and final delivery.

• Conceptualize and design user flows, interaction models, and visual interfaces that simplify complex healthcare processes for physicians and administrative staff.

• Create detailed wireframes, interactive prototypes, and pixel-perfect mockups using industry-standard design tools like Figma.

• Actively partner with frontend engineers to ensure accurate implementation of designs, providing clear specifications and conducting design reviews to maintain fidelity and usability.

• Champion the development and evolution of Meroka's design system, ensuring adherence to accessibility standards, brand consistency, and efficient design practices.

• Execute lightweight user research and usability testing, gathering feedback from target users to inform design iterations and validate product direction.

• Advocate for user needs, simplicity, and usability in all product development discussions, balancing user experience with business goals and technical constraints.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can not only create aesthetically pleasing interfaces but also deeply understand and optimize user workflows. This operational focus is crucial for a B2B SaaS product, especially in a regulated industry. The emphasis on "translating complex healthcare workflows" and "advocating for simplicity and usability" directly supports the operational efficiency goals of the product itself.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 2-5 years of professional experience in digital product design, with a strong preference for experience in SaaS, B2B environments, or the healthcare technology sector.

Required Skills:

• Demonstrated proficiency in end-to-end product design, including user research, wireframing, prototyping, and high-fidelity visual design.

• Fluency with modern design and prototyping tools, with a strong emphasis on Figma; proficiency with Sketch or other industry-standard tools is also valued.

• Strong understanding of UX fundamentals, including information architecture, hierarchy, interaction design patterns, responsive design principles, and accessibility (WCAG) standards.

• Ability to effectively communicate design concepts and rationale through visual assets, prototypes, and compelling storytelling.

• Proven experience collaborating closely with product managers and engineers to deliver high-quality, user-centered features from concept to launch.

• Experience in translating complex workflows and business requirements into intuitive and user-friendly digital experiences.

Preferred Skills:

• Experience designing for regulated industries such as healthcare, finance, or legal.

• Familiarity with building and maintaining design systems for scalability and consistency.

• Basic understanding of frontend development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineering teams.

• Experience conducting user interviews, usability testing, and synthesizing research findings into actionable design improvements.

• A portfolio showcasing shipped products and detailed case studies demonstrating problem-solving, design process, and impact.

📝 Enhancement Note: The "2-5 years" experience level suggests a mid-level designer who is expected to be largely self-sufficient but also capable of learning and growing within the team. The preference for regulated industries and SaaS/B2B experience indicates a need for a designer who understands complex business logic and user environments, which is a key operational consideration for product adoption.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 2-3 detailed case studies of digital products designed for SaaS or B2B applications.

• Each case study should clearly articulate the problem statement, the design process followed, key challenges encountered, and the final solution.

• Emphasis on demonstrating how design decisions were informed by user needs, business objectives, and technical constraints.

• Include examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Showcase experience with design systems, accessibility considerations, and responsive design implementations.

Process Documentation:

• Evidence of structured design processes, including user research methodologies, ideation techniques, prototyping workflows, and usability testing procedures.

• Demonstrations of how design iterations were managed and how feedback was incorporated to refine the product.

• Examples of collaboration with cross-functional teams (product managers, engineers) throughout the design and development lifecycle.

📝 Enhancement Note: The request for a portfolio with "shipped products" and a focus on "design process and impact" underscores the importance of a designer who understands the operational side of product development – how designs translate into functional, adopted features. The specific mention of a Loom video for process explanation suggests a high value placed on communication and the ability to articulate design's operational contribution.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer with 2-5 years of experience in major Canadian tech hubs like Vancouver and Montreal, the estimated annual salary range is CAD $70,000 - $100,000. This range accounts for the specialized nature of designing for healthcare SaaS and the company's stated commitment to competitive compensation.

Benefits:

• Competitive compensation package.

• Comprehensive health benefits, likely including medical, dental, and vision coverage.

• Unlimited vacation policy, promoting work-life balance and employee well-being.

• Flexible working arrangements, supporting remote work and personal scheduling needs.

• Opportunity to make a significant impact on a platform designed to improve healthcare delivery for independent physicians.

• Ownership of design decisions for key product areas, fostering professional growth and autonomy.

• Membership in a thoughtful, ambitious team that values creativity, clarity, and long-term strategic thinking.

Working Hours: The standard work week is 40 hours. While flexibility is offered through remote work and unlimited vacation, core collaboration hours will likely be established to ensure effective teamwork with product managers and engineers, especially across different time zones.

📝 Enhancement Note: The salary estimate is based on general market data for Product Designers in Canada, adjusted for the specific industry (healthcare tech) and the company's location in high-cost-of-living areas. The benefits package, particularly unlimited vacation and flexible arrangements, aligns with modern tech company offerings and supports operational efficiency through enhanced employee well-being and autonomy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology (specifically focusing on improving the experience for independent physicians and their teams). Meroka operates in a sector that requires a deep understanding of user workflows, regulatory compliance, and the need for reliable, efficient software solutions. This context inherently drives a culture focused on precision, empathy, and impactful design.

Company Size: Meroka is likely a growing startup or early-stage company, given the emphasis on ownership and impact. This means a dynamic environment where individuals can directly influence product direction and company culture.

Founded: Specific founding date is not provided, but the company's mission suggests a relatively recent establishment, focused on addressing current challenges in healthcare administration.

Team Structure:

• Product Design is likely integrated within product teams, working closely with Product Managers and Engineering leads on specific feature sets or product areas.

• Designers are expected to be collaborative partners, not isolated individuals, contributing to strategic product discussions.

Methodology:

• Data-driven decision-making, leveraging user research, usability testing, and product analytics to inform design choices.

• Iterative design processes, emphasizing continuous feedback loops and agile development practices.

• A focus on user-centricity, ensuring that the unique needs and challenges of physicians and their staff are at the forefront of all design efforts.

Company Website: meroka.com

📝 Enhancement Note: The company's mission to "restore humanity in healthcare" suggests a culture that values purpose-driven work, empathy, and a commitment to solving real-world problems. For a designer, this means understanding the operational impact of their work on healthcare professionals' daily lives.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level Product Designer role (2-5 years of experience). The designer will be expected to take ownership of significant product areas and contribute to the evolution of design processes and systems. They will operate with a degree of autonomy but within a collaborative team structure.

Reporting Structure: The Product Designer likely reports to a Head of Product, Design Lead, or a Senior Product Manager. They will work in close collaboration with assigned Product Managers and Engineering teams for specific product initiatives.

Operations Impact: The Product Designer's work directly impacts the operational efficiency of healthcare practices by simplifying complex workflows. Successful UX design leads to higher user adoption, reduced errors, improved patient care coordination, and ultimately, increased customer satisfaction and retention for Meroka.

Growth Opportunities:

• Skill Specialization: Deepen expertise in healthcare UX, design systems, or user research methodologies.

• Leadership Potential: Grow into a Senior Product Designer role, mentoring junior designers, or taking on design leadership for larger product initiatives.

• Cross-Functional Exposure: Gain deeper understanding of product strategy, engineering processes, and business operations through close collaboration.

• Impactful Projects: Lead design for critical new features or product areas, increasing visibility and contribution to the company's success.

📝 Enhancement Note: The role offers significant opportunities for growth within a specialized industry. The ability to influence product direction and contribute to a foundational design system provides a strong platform for career advancement in product design, particularly within the health tech sector.

🌐 Work Environment

Office Type: Meroka offers a remote-first or hybrid work environment, with offices in Vancouver and Montreal. This indicates a commitment to flexibility and talent acquisition beyond geographical limitations.

Office Location(s): Vancouver, British Columbia, Canada; Montréal, Quebec, Canada. These are vibrant tech hubs offering access to a strong design and engineering talent pool.

Workspace Context:

• A remote-friendly setup with opportunities for virtual collaboration and team engagement.

• Access to modern design tools and technologies (e.g., Figma) essential for efficient workflow.

• A collaborative atmosphere where designers are encouraged to share ideas, provide feedback, and work closely with other disciplines.

• Potential for occasional in-person team gatherings, workshops, or client meetings in North America (USA/Canada) for specific projects or strategic initiatives.

Work Schedule: Flexible working hours are provided, aligning with the remote-first approach. However, candidates should be prepared to align with core team working hours to facilitate synchronous communication and collaboration with colleagues in different time zones.

📝 Enhancement Note: The remote-friendly nature of the company, coupled with its presence in major Canadian cities, suggests a modern work environment that values employee autonomy and work-life balance, which can positively impact an operations professional's productivity and engagement.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Review: Submission of CV and portfolio. Emphasis on case studies demonstrating process and impact. A Loom video is a strong plus.

2. Initial Screening: A brief call with a recruiter or hiring manager to assess general fit, experience, and understand motivations.

3. Design Challenge/Portfolio Review: A more in-depth session where candidates present their portfolio, discuss their design process, and potentially complete a small design exercise focused on problem-solving and workflow translation.

4. Team Interviews: Meetings with Product Managers, Engineers, and potentially other designers to evaluate collaboration skills, technical understanding, and cultural fit.

5. Final Interview: Potentially with leadership, focusing on strategic thinking, vision, and long-term impact.

Portfolio Review Tips:

• Structure Case Studies: For each project, clearly outline the problem, your role, the process (research, ideation, design, testing), key decisions, challenges, and measurable outcomes/impact.

• Highlight Process: Detail your approach to understanding complex workflows, user needs, and business objectives. Show how you iterate based on feedback.

• Showcase Figma Proficiency: Be ready to discuss your use of Figma features, including components, auto layout, prototyping capabilities, and collaboration workflows.

• Demonstrate Impact: Quantify the impact of your designs whenever possible (e.g., improved task completion time, reduced errors, increased user satisfaction).

• Video Presentation: If submitting a Loom video, ensure it's concise, clearly explains your thought process, and highlights the "why" behind your design choices.

Challenge Preparation:

• Workflow Analysis: Practice breaking down complex processes into user flows and identifying pain points.

• Problem-Solving: Be prepared to tackle a hypothetical design problem related to healthcare workflows, focusing on user needs and business goals.

• Communication: Articulate your design decisions clearly and concisely, explaining the rationale and trade-offs considered.

📝 Enhancement Note: The emphasis on a portfolio with "case studies or examples of shipped work" and a "short Loom video walking us through one of your projects, explaining your design process and the impact it created" indicates that Meroka values a designer's ability to articulate their strategic thinking and operational contribution, not just their visual output.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Core tool for wireframing, prototyping, high-fidelity design, and collaboration. Proficiency is essential.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, ProtoPie) may be beneficial for specific use cases.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, or Amplitude is advantageous for understanding user behavior and product usage.

• Usability Testing Platforms: Experience with tools like UserTesting.com, Lookback, or Maze for conducting and analyzing user feedback.

CRM & Automation:

• While not directly a designer's primary tool, understanding how CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms integrate with product usage can provide valuable context for B2B SaaS design.

📝 Enhancement Note: The explicit mention of Figma as the primary tool reinforces the need for candidates to be highly proficient in this specific software. Understanding analytics and usability testing tools is crucial for a data-informed design process, aligning with operational efficiency and product optimization.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving the problems of physicians and their staff, prioritizing their needs in every design decision.

• Collaboration: Valuing teamwork and open communication between design, product management, and engineering to achieve shared goals.

• Clarity and Simplicity: Striving to make complex healthcare processes understandable and manageable through intuitive design.

• Long-Term Thinking: Focusing on building scalable, sustainable solutions and a robust design system for future growth.

• Impact and Ownership: Encouraging individuals to take initiative, own their work, and drive meaningful results that improve healthcare operations.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be active participants in product strategy and development, working shoulder-to-shoulder with PMs and engineers.

• Feedback Culture: An environment that encourages constructive feedback, open dialogue, and continuous improvement of both the product and team processes.

• Knowledge Sharing: Opportunities to share learnings, best practices, and insights within the design team and across the broader organization.

📝 Enhancement Note: The company's stated values—creativity, clarity, and long-term thinking—combined with the mission to improve healthcare operations, suggest a culture that appreciates designers who are not only skilled but also thoughtful, collaborative, and driven by purpose.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Healthcare Workflows: Designing for a highly regulated and complex industry requires significant user empathy, attention to detail, and a willingness to deeply understand intricate processes.

• Balancing User Needs with Business/Technical Constraints: Navigating the trade-offs between ideal user experiences and practical implementation realities within a startup environment.

• Remote Collaboration: Effectively collaborating and maintaining strong team cohesion in a remote-first setting, ensuring clear communication and alignment.

• Pace of a Startup: Adapting to a fast-moving environment where priorities can shift and rapid iteration is often required.

Learning & Development Opportunities:

• Healthcare UX Specialization: Gaining deep expertise in the unique challenges and opportunities of designing for the healthcare industry.

• Design System Development: Contributing to and potentially leading the growth of a critical design system, enhancing skills in scalability and consistency.

• Cross-functional Learning: Deepening understanding of product management, agile development, and business strategy through close collaboration.

• Mentorship: Opportunities to learn from experienced product professionals within the organization.

📝 Enhancement Note: The challenges presented are typical for a growing tech company in a specialized vertical. Overcoming these challenges offers significant opportunities for a designer to develop advanced skills in user research, complex problem-solving, and strategic product thinking, all of which are valuable in operations-adjacent roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, regulated industry. What were the key challenges, and how did you approach them?" (Focus on process, research, and user advocacy).

• "Walk us through a project from your portfolio where you significantly improved a user workflow. What was the problem, your solution, and the impact?" (Highlight your design process, collaboration, and results).

• "How do you balance user needs with business requirements and technical constraints? Provide an example." (Showcase your strategic thinking and ability to make trade-offs).

Company & Culture Questions:

• "Why are you interested in Meroka and our mission to improve healthcare for physicians?" (Research the company's values and articulate your alignment).

• "How do you prefer to collaborate with Product Managers and Engineers?" (Highlight your teamwork and communication skills).

Portfolio Presentation Strategy:

• Narrative Flow: Craft a compelling story for each case study, guiding the interviewer through your thought process.

• Visual Clarity: Ensure all visuals (wireframes, mockups, prototypes) are clean, well-organized, and easy to understand.

• Quantify Impact: Be ready to discuss metrics, user feedback, or any quantifiable results achieved by your designs.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, and alternative approaches.

📝 Enhancement Note: The emphasis on "case studies or examples of shipped work" and "explaining your design process and the impact it created" means interviewers will be looking for a designer who can articulate the operational value of their work, demonstrating how their design decisions contribute to business goals and user efficiency.

📌 Application Steps

To apply for this Product Designer position:

• Submit your CV and portfolio (including case studies or examples of shipped work) via the application link.

• Portfolio Customization: Tailor your portfolio to highlight projects that best demonstrate your experience with complex workflows, B2B SaaS design, and user-centric problem-solving within regulated environments. Consider which case studies best showcase your process.

• Resume Optimization: Ensure your resume clearly lists your years of experience, proficiency with Figma, and any relevant healthcare or SaaS experience. Use keywords from the job description like "user experience," "wireframing," "prototyping," and "design system."

• Prepare Your Narrative: Practice walking through one of your key projects, focusing on your design process, collaboration with engineers and PMs, and the impact your work had. Be ready to record a Loom video if you choose to submit one.

• Company Research: Understand Meroka's mission, target audience (independent physicians), and the challenges they aim to solve in healthcare technology. This will help you tailor your application and speak knowledgeably during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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