Product Designer

📍 Job Overview

Job Title: Product Designer
Company: mabl
Location: Boston, Massachusetts, United States
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: March 12, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: Hybrid (Boston area) or Remote (with core hours in Eastern U.S. time zone)

🚀 Role Summary

• Drive innovation in mabl's AI-powered, low-code test automation platform by defining, designing, and delivering user-centric solutions that accelerate software quality for customers.
• Collaborate within a cross-functional product team, contributing to research, strategy, information architecture, interaction design, prototyping, visual design, and usability testing.
• Enhance product experience and design consistency across mabl's platform, actively participating in the development of our design system.
• Leverage strengths and acquire new skills in a supportive environment focused on delivering high-quality software and fostering personal/professional growth.

📝 Enhancement Note: This role is positioned within a fast-growing B2B SaaS company focused on AI-driven test automation, indicating a need for designers who can translate complex technical concepts into intuitive user experiences. The emphasis on innovation and iterative delivery suggests a dynamic environment where design thinking is integral to product strategy.

📈 Primary Responsibilities

• Contribute to the entire product development lifecycle, from initial research and strategy to final design and validation, ensuring user needs are met and business objectives are achieved.
• Conduct user research, usability testing, and competitive analysis to gather insights that inform design decisions and validate product concepts.
• Develop wireframes, user flows, prototypes, and high-fidelity mockups to effectively communicate design ideas and solutions to stakeholders and engineering teams.
• Collaborate closely with Product Managers, Engineers, and other designers to ensure seamless integration of designs into the product and maintain a consistent user experience.
• Actively participate in design critiques and provide constructive feedback to peers, fostering a culture of continuous improvement and design excellence.
• Assist in building and maintaining mabl's design system, ensuring consistency, scalability, and efficiency in design outputs.
• Champion user-centered design principles and advocate for user needs throughout the product development process.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant influence on product direction. The requirement to work across various design stages (research to visual design) and contribute to a design system points to a need for a versatile designer with strong foundational skills and a collaborative mindset.

🎓 Skills & Qualifications

Education:

• Undergraduate degree in Human Factors, Human-Computer Interaction (HCI), User Experience (UX) Design, Product Design, or a closely related field.

Experience:

• Minimum of 3 years of hands-on experience as a Product Designer, specifically within a cloud-based, B2B SaaS product environment.
• Demonstrated experience in collaborating with cross-functional teams (Product Management, Engineering) within a hybrid work setup to deliver goal-oriented solutions.

Required Skills:

• Product Design: Proven ability to conceptualize, design, and deliver user interfaces and experiences for complex applications.
• User Experience (UX) Design: Deep understanding of user-centered design principles, user research methodologies, and information architecture.
• Design Tools Proficiency: Strong command of modern design and prototyping tools such as Figma, Sketch, or Adobe XD.
• User Research & Empathy: Passion for understanding user perspectives, identifying pain points, and translating insights into actionable design solutions.
• Collaboration & Communication: Excellent ability to work effectively with cross-functional teams, articulate design decisions, and incorporate feedback.

Preferred Skills:

• AI Technology Understanding: Experience with AI technology, both in product innovation and in its application for daily work.
• Design System Development: Experience contributing to or building design systems, ensuring brand consistency and design efficiency.
• Software Development Lifecycle (SDLC): Familiarity with the SDLC, Agile methodologies, and how design integrates into development sprints.
• QA Testing Knowledge: An interest or foundational knowledge in software testing and QA processes, which is highly relevant to mabl's product.
• Visual Design Acumen: A strong foundation in visual design principles, including typography, color theory, layout, and iconography.

📝 Enhancement Note: The experience requirements emphasize a B2B SaaS background, which is critical for understanding enterprise user needs and complex workflows. The inclusion of AI and QA testing as preferred skills indicates the company's focus and the potential for the designer to work on cutting-edge features within its domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of product design projects, demonstrating end-to-end design process from discovery to delivery.
• Detailed case studies that highlight your role, the problem you solved, your design process, key decisions, and the impact of your work (quantifiable metrics preferred).
• Examples of wireframes, user flows, interactive prototypes, and high-fidelity visual designs for B2B SaaS products.
• Demonstration of your ability to conduct user research, synthesize findings, and iterate on designs based on feedback and data.
• Evidence of contribution to or creation of design systems, style guides, or component libraries.

Process Documentation:

• Showcase your approach to user research, including methods used, participant recruitment, and analysis of findings.
• Document your workflow for problem definition, ideation, and solution exploration, including how you balance user needs with business goals.
• Illustrate your prototyping process, from low-fidelity wireframes to high-fidelity interactive prototypes used for testing and stakeholder reviews.
• Provide examples of how you measure design success, such as through usability testing metrics, A/B testing results, or adoption rates.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should select projects that best represent their experience in B2B SaaS, complex problem-solving, and their ability to drive product innovation. Quantifiable outcomes and a clear articulation of the design process are key to impressing the hiring team.

💵 Compensation & Benefits

Salary Range:

• Given the mid-level experience requirement (2-5 years) and the Boston location, a competitive salary range for a Product Designer in this market typically falls between $90,000 and $125,000 annually. This estimate is based on industry benchmarks for similar roles in major tech hubs, considering the B2B SaaS sector and mabl's focus on AI and innovation.

Benefits:

• Generous Parental Leave: Supporting employees during significant life events.
• Rich Health Benefits: Comprehensive medical, dental, and vision insurance plans.
• Employee Wellness Perks: Programs and resources aimed at supporting overall employee health and well-being.
• Collaboration Perks: Opportunities and resources that foster teamwork and cross-functional interaction.
• Rewards and Recognition Programs: Initiatives to acknowledge and reward employee contributions and achievements.
• Annual Team Gatherings: Opportunities for in-person connection and relationship building.
• Professional Development: Support for learning and growth, potentially including conferences, courses, or workshops.

Working Hours:

• Standard full-time work hours are expected, typically around 40 hours per week. The company offers flexibility, with a focus on core hours for the Eastern U.S. time zone for remote employees, accommodating hybrid work arrangements in the Boston area.

📝 Enhancement Note: The estimated salary range is a benchmark. Actual compensation will depend on the candidate's specific experience, skills, and negotiation. The benefits package emphasizes a supportive work environment and employee well-being, aligning with the company's stated cultural values.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), specifically focused on AI-powered Test Automation for software development. mabl is a leader in this niche, aiming to transform how teams deliver high-quality software. Company Size: mabl has over 80 "mablers" spread across multiple countries and continents, indicating a growing, globally distributed team. This size offers a balance of established processes and the agility of a smaller organization. Founded: While the founding date isn't explicitly stated, mabl has been operating long enough to receive multiple industry awards (e.g., 5 AI Breakthrough Awards) and build a strong customer base, suggesting a mature yet dynamic company.

Team Structure:

• The Product Designer will be part of a "product team," likely consisting of a Product Manager, Engineers (frontend and backend), and potentially other designers or researchers.
• Reporting will likely be to a Lead Product Designer or a Head of Product/Design, depending on the organizational structure.
• Cross-functional collaboration is a core tenet, with designers working closely with engineering and product management to define and deliver features.

Methodology:

• mabl emphasizes an iterative approach to product development, combining human insights with AI capabilities to accelerate software delivery.
• The company culture supports fast-paced, iterative delivery and encourages big thinking alongside practical execution.
• Data-driven decision-making is implicitly valued, as is a focus on providing value to users.

Company Website: https://www.mabl.com

📝 Enhancement Note: mabl's culture appears to be a significant focus, with high employee satisfaction scores regarding flexibility and manager care. The core values (drive, authenticity, support, insight) and emphasis on transparency and empathy suggest a collaborative and people-oriented environment, which is attractive for designers seeking impact and growth.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires 3+ years of experience, indicating a level beyond entry-level, where the designer is expected to contribute independently to projects and take ownership of design tasks. Reporting Structure: The designer will likely report into a design leadership role (e.g., Lead Product Designer, Head of Design) and work collaboratively within a product squad that includes Product Managers and Engineers. This structure promotes direct collaboration and influence. Operations Impact: The Product Designer's impact is central to mabl's mission of transforming the testing space. By improving the user experience of the AI-powered low-code test automation platform, the designer directly contributes to customer success, faster release cycles, and the company's competitive advantage in the market.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of product design, such as UX research, interaction design, visual design, or design systems.
• AI & Emerging Tech: Exposure to and experience with AI technology within a product context, a highly valuable skill in today's market.
• Design System Contribution: A chance to significantly influence and build out a design system, which is a key asset for scaling a SaaS product.
• Leadership Potential: With proven performance and initiative, there could be opportunities to mentor junior designers or lead design initiatives for specific product areas.
• Cross-functional Learning: Working closely with product management and engineering provides insights into business strategy and technical implementation.

📝 Enhancement Note: The role offers a solid foundation for career growth within a specialized and innovative tech sector. The company's emphasis on learning and development, coupled with the opportunity to work on cutting-edge AI technology, makes it an attractive position for designers looking to expand their skill set and career trajectory.

🌐 Work Environment

Office Type: mabl offers flexibility with a hybrid work model in the Boston area. This suggests a modern office environment designed to support collaboration, innovation, and employee well-being, alongside the option for remote work. Office Location(s): The primary focus is the Boston area, a major tech hub. Remote employees are expected to work core hours aligned with the Eastern U.S. time zone. Workspace Context:

• The environment is described as supportive, with a focus on result-oriented collaboration and mutual support among team members.
• Access to modern design tools and technologies is implied, necessary for effective product design.
• Opportunities for interaction with design, product, and engineering teams are abundant, fostering a dynamic and engaging work atmosphere.

Work Schedule: Standard full-time hours (approx. 40/week) are expected. The company prioritizes flexibility, accommodating both hybrid and remote arrangements, with core hours for remote staff to ensure team synchronization.

📝 Enhancement Note: The hybrid and remote flexibility, coupled with annual in-person team gatherings, indicates a thoughtful approach to building a connected and productive workforce. Designers should be comfortable with both independent work and collaborative sessions, whether in-person or virtual.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in mabl.
• Portfolio Review & Design Challenge: This is a critical stage. Candidates will likely present their portfolio, discussing key projects, design process, and impact. A practical design challenge, either take-home or live, testing problem-solving and design skills relevant to mabl's product, is probable.
• Hiring Manager/Team Interviews: Discussions with the hiring manager and potential team members (Product Manager, Engineers, other Designers) to evaluate technical skills, collaboration style, and cultural alignment.
• Final Interview: Potentially with senior leadership to discuss vision, strategic thinking, and overall fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 strong case studies that best showcase your B2B SaaS design experience, problem-solving skills, and impact.
• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, execution), key decisions, and the outcomes achieved. Use visuals effectively.
• Quantify Impact: Whenever possible, include metrics (e.g., conversion rate improvements, task completion times, user satisfaction scores) to demonstrate the value of your design work.
• Showcase Process: Highlight your user research methodologies, iteration cycles, and how you collaborated with cross-functional teams.
• Practice Your Narrative: Be prepared to walk through your portfolio clearly and concisely, answering questions about your design choices and impact.

Challenge Preparation:

• Understand the Product: Familiarize yourself with mabl's platform, its users (software developers, QA engineers), and its core value proposition (AI-powered, low-code test automation).
• Focus on User Needs: Anticipate challenges that might require you to identify user pain points within the software testing lifecycle and propose design solutions.
• Demonstrate Design Thinking: Show your ability to break down problems, explore multiple solutions, and justify your chosen approach based on user needs and business goals.
• Consider AI Integration: If the challenge involves AI, think about how to design for clarity, trust, and effective interaction with AI-driven features.

📝 Enhancement Note: Expect a rigorous interview process that heavily emphasizes your portfolio and practical design skills. Demonstrating a deep understanding of the B2B SaaS landscape, user-centered design principles, and the ability to articulate your process and impact will be key to success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and common usage), Sketch, Adobe XD. Proficiency in at least one is essential.
• Collaboration & Communication: Slack, Zoom, Google Workspace (Docs, Sheets, Slides), Jira (for issue tracking and workflow management).
• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or similar platforms for conducting usability studies and gathering feedback.

Analytics & Reporting:

• While not directly a designer's primary tool, familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) can be beneficial for understanding user behavior and measuring design impact.
• Experience with data visualization tools for presenting findings may also be advantageous.

CRM & Automation:

• Understanding of CRM systems (like Salesforce) and marketing/sales automation platforms is helpful context for B2B SaaS, though not directly required for the design role itself.

📝 Enhancement Note: The core requirement is mastery of design and prototyping tools. Familiarity with collaboration platforms and user research tools will greatly enhance a candidate's effectiveness. Understanding how design impacts product adoption and user engagement, often measured through analytics, is a valuable plus.

👥 Team Culture & Values

Operations Values:

• Drive: A proactive and ambitious approach to tackling challenges and achieving goals in product development.
• Authenticity: Encouraging individuals to bring their true selves to work, fostering an open and honest environment.
• Support: A culture where team members actively help and uplift each other, contributing to collective success and well-being.
• Insight: Valuing data-driven decision-making, user understanding, and strategic thinking to inform product direction.

Collaboration Style:

• Cross-functional Integration: Strong emphasis on working seamlessly with Product Managers and Engineers to ensure cohesive product development.
• Constructive Feedback: An environment where design critiques are welcomed and used for continuous improvement of both the product and individual skills.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and design expertise across the team and wider organization.
• Agile & Iterative: Collaboration within agile frameworks, focusing on rapid iteration and adaptability to user feedback and market changes.

📝 Enhancement Note: The company's core values are deeply ingrained in its culture. Designers should demonstrate how they embody these values in their daily work, particularly in how they collaborate, approach problem-solving, and contribute to the team's success. Alignment with these values is crucial for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating AI Complexity: Designing intuitive interfaces for AI-powered features requires careful consideration of user trust, transparency, and ease of use in complex systems.
• Balancing Innovation & Consistency: Driving innovation while maintaining design system consistency and adhering to user-centered principles across a growing platform.
• Cross-Time Zone Collaboration: Effectively collaborating with a globally distributed team, requiring strong asynchronous communication skills and mindful scheduling.
• Rapid Iteration: Adapting to a fast-paced development environment that demands quick turnarounds and continuous refinement of designs based on feedback.

Learning & Development Opportunities:

• AI in Design: Gaining hands-on experience with designing for AI-driven products, a highly sought-after skill.
• Design System Mastery: Deepening expertise in building and scaling design systems for SaaS products.
• User Research Techniques: Enhancing skills in various qualitative and quantitative user research methodologies.
• Industry Exposure: Learning about the nuances of the software testing industry and the challenges faced by development teams.
• Professional Growth: Access to resources and support for attending industry conferences, workshops, or pursuing certifications relevant to product design.

📝 Enhancement Note: The challenges presented are typical of innovative tech companies and offer significant opportunities for professional growth. By embracing these challenges, a designer can significantly enhance their skillset and marketability.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you designed an AI-powered feature. What were the key considerations?" Be ready to discuss how you approached user trust, transparency, and the user experience of intelligent features.
• "How do you balance user needs with business objectives and technical constraints?" Prepare examples that showcase your ability to find optimal solutions through trade-offs and collaboration.
• "Describe your process for conducting user research and integrating findings into your designs." Highlight specific methodologies and how you ensure user feedback drives design decisions.
• "How do you ensure design consistency across a complex SaaS product, especially when contributing to a design system?" Discuss your approach to component-based design and maintaining brand integrity.

Company & Culture Questions:

• "What interests you most about mabl's mission and product?" Research mabl's AI capabilities, its impact on software testing, and its target audience.
• "How do you embody mabl's core values (drive, authenticity, support, insight) in your work?" Prepare examples that demonstrate these values in practice.
• "Describe your experience working in cross-functional product teams." Highlight your collaboration style and how you contribute to team success.

Portfolio Presentation Strategy:

• Focus on Impact: Clearly articulate the problem, your solution, and the measurable outcomes for each case study. Use data wherever possible.
• Showcase Process: Walk through your design journey, explaining your rationale behind key decisions, research methods, and iterations.
• Highlight Collaboration: Discuss how you partnered with product managers, engineers, and other stakeholders.
• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time. Be prepared to answer detailed questions about your work.
• Prepare for Q&A: Anticipate questions about your design choices, challenges faced, and alternative solutions considered.

📝 Enhancement Note: Thorough preparation, including understanding mabl's product and culture, and practicing your portfolio presentation with a focus on impact and process, will significantly increase your chances of success. Be ready to discuss how you handle ambiguity and collaborate effectively.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on jobs.lever.co.
• Portfolio Customization: Ensure your portfolio prominently features B2B SaaS projects, highlighting your end-to-end design process, user research, and measurable impact. Tailor your case studies to reflect challenges similar to those faced in AI-driven product development.
• Resume Optimization: Update your resume to clearly list your years of experience, specific design tools mastered, and key skills like UX research, UI design, and collaboration. Use keywords from the job description naturally.
• Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Prepare to discuss your experience with AI technology and B2B SaaS products. Rehearse presenting your portfolio, focusing on clarity and impact.
• Company Research: Familiarize yourself with mabl's mission, product features, target audience, and company culture. Understand their position in the AI and test automation market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.