Product Designer

📍 Job Overview

Job Title: Product Designer
Company: Humana
Location: Remote US (Nationwide)
Job Type: Full-Time
Category: Product Design / User Experience
Date Posted: October 23, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: Fully Remote

🚀 Role Summary

• Design and deliver exceptional user-centered digital experiences that enhance customer engagement and simplify interactions with Humana's offerings.
• Translate complex user needs and business objectives into intuitive, accessible, and impactful design solutions across various digital platforms.
• Collaborate closely with cross-functional teams, including product managers, engineers, researchers, and content strategists, to bring innovative ideas to life within an agile framework.
• Champion a user-first approach, advocating for the customer while balancing business goals and technical constraints to drive meaningful improvements in user satisfaction and business value.
• Contribute to the evolution of Humana's design system and ensure adherence to enterprise design standards, fostering consistency and efficiency across digital touchpoints.

📝 Enhancement Note: This role is positioned as a Product Designer 2, indicating a mid-level position with increasing autonomy and ownership over design workstreams. The emphasis on "transforming how people learn about and shop for Humana offerings" highlights a strategic focus on customer acquisition and engagement through improved digital journeys. The mention of a "startup mindset" and "agile ways of working" suggests a dynamic and innovative team environment.

📈 Primary Responsibilities

• Design intuitive and engaging UX/UI for high-value digital experiences that simplify and enhance customer interactions with Humana's products and services.
• Translate user research findings, data analytics, and business requirements into effective design strategies, user flows, wireframes, and high-fidelity prototypes.
• Collaborate proactively with product management, engineering, and marketing teams to define project scope, identify design opportunities, and ensure alignment on project goals and timelines.
• Work hand-in-hand with UX researchers and content strategists to conduct user testing, gather feedback, and iterate on designs to optimize usability, accessibility, and overall user satisfaction.
• Identify key opportunities to elevate user experiences, improve engagement metrics, and drive measurable business value through thoughtful and data-informed design decisions.
• Advocate for user needs throughout the design and development lifecycle, ensuring that design solutions are both user-centric and technically feasible.
• Maintain a deep understanding of the product area, including strategic goals, target audiences, roadmap priorities, and key performance indicators (KPIs) to inform design decisions.
• Contribute to the development and maintenance of Humana's design system, ensuring consistency in visual language, component libraries, and interaction patterns across all digital products.
• Collaborate closely with front-end developers to ensure accurate implementation of designs, providing clear design specifications and actively participating in design reviews to address technical constraints and opportunities.
• Champion accessibility best practices and SEO principles throughout the design process, ensuring that digital experiences are inclusive and discoverable for all users.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic thinking, hands-on design execution, and cross-functional collaboration. The inclusion of responsibilities like "advocate for the user while balancing business and technical constraints" and "maintain a deep understanding of your product area, including goals, audiences, roadmap, and metrics" points to a role that requires a holistic view of product development and a strong partnership with product management.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or equivalent practical experience in Human-Computer Interaction (HCI), Design, Computer Science, or a related field.

Experience:

• 3+ years of professional experience in Product Design, UX Design, Interaction Design, or a similar role, with a proven track record of delivering user-centered digital experiences.
• Experience designing within business, technical, and design constraints, demonstrating an ability to balance competing priorities.
• Experience with user research methodologies and the ability to translate qualitative and quantitative insights into actionable design strategies and solutions.

Required Skills:

• Expert-level proficiency in Figma: This includes advanced skills in auto-layout, component libraries, prototyping, and contributing to or managing design systems.
• Pixel-perfect design execution: A keen eye for detail and the ability to create production-ready designs that meet high visual and interaction quality standards.
• Portfolio showcasing strategic, user-centered design work: A comprehensive online portfolio demonstrating end-to-end design process, problem-solving skills, and impact on user experience and business goals.
• Strong understanding of interaction design principles and UI patterns: Knowledge of established design patterns and the ability to apply them effectively to create intuitive user interfaces.
• Ability to create conceptual models, user flows, design specs, and prototypes: Proficiency in documenting design decisions and communicating them effectively to stakeholders and development teams.
• Familiarity with accessibility principles and SEO best practices: Understanding of how to design inclusive and discoverable digital products.
• Comfortable collaborating with developers: Experience working closely with engineering teams to ensure design feasibility and accurate implementation.

Preferred Skills:

• Bachelor’s degree in Human-Computer Interaction, Design, or a related field.
• Experience designing for specific audiences such as senior adults or healthcare consumers.
• Familiarity with inclusive and accessible design practices, going beyond basic compliance.
• Experience with usability testing platforms and methodologies.
• Familiarity with project management and workflow tools such as Lucid, Azure DevOps (ADO), Jira Align, and Adobe Experience Platform.
• Understanding of front-end technologies (HTML, CSS, JavaScript) to facilitate more effective communication with engineering teams.
• Strong organizational and analytical skills for managing multiple projects and interpreting data.
• Excellent verbal, written, and presentation skills for articulating design rationale and collaborating effectively.

📝 Enhancement Note: The emphasis on "expert-level proficiency in Figma" is a critical requirement, positioning it as a core tool for this role. The desire for experience in healthcare audiences and familiarity with specific tools like ADO and Jira Align suggests the ideal candidate will have some understanding of enterprise-level product development environments within regulated industries.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end design process: Showcase at least 2-3 comprehensive case studies that detail your approach from problem identification and user research through to final design solutions and impact.
• Highlight user-centered problem-solving: Clearly articulate the user problem you were trying to solve, the research methods used, and how your design decisions directly addressed those user needs.
• Showcase strategic thinking and impact: Provide evidence of how your designs contributed to business goals or improved key metrics (e.g., engagement, conversion, satisfaction). Quantify impact where possible.
• Visual fidelity and prototyping skills: Include examples of high-fidelity mockups, interactive prototypes, and demonstrate your ability to create visually polished and functional designs.
• Figma expertise: Explicitly showcase your Figma skills, including use of auto-layout, component libraries, and contributions to design systems if applicable.

Process Documentation:

• User flow and journey mapping: Examples of how you map out user journeys and create detailed user flows to understand and optimize the end-to-end user experience.
• Wireframing and prototyping documentation: Showcase your process for creating and iterating on wireframes and prototypes, including how you use them for user testing and stakeholder alignment.
• Design specifications and handoff: Examples of how you create clear and detailed design specifications for developers, ensuring smooth implementation and accurate translation of designs.
• Research synthesis and actionable insights: Demonstrate how you synthesize user research findings into clear, actionable insights that directly inform design iterations and strategic decisions.

📝 Enhancement Note: The portfolio requirements are crucial for this role. Candidates should focus on demonstrating a strong, systematic approach to design, backed by research and measurable outcomes. Highlighting Figma proficiency within the portfolio is essential, as it's a key requirement for the position.

💵 Compensation & Benefits

Salary Range: $65,000 - $88,600 per year

Benefits:

• Comprehensive Medical, Dental, and Vision insurance plans.
• 401(k) retirement savings plan with company contributions.
• Generous Paid Time Off (PTO), including company and personal holidays, and volunteer time off.
• Paid parental and caregiver leave.
• Short-term and Long-term Disability insurance.
• Life Insurance coverage.
• Incentive opportunity through a bonus program based on company and/or individual performance.

Working Hours:

• Full-time, 40 hours per week.
• While the role is remote, occasional travel to Humana's offices for training or meetings may be required.

📝 Enhancement Note: The provided salary range is a good baseline for a mid-level Product Designer in a remote US setting. Candidates should research comparable roles in their specific geographic area if they have a preference for on-site work, though this role is fully remote. The benefits package is robust, typical of a large healthcare organization, supporting overall well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, Insurance, Financial Services. Humana operates within a highly regulated and complex industry focused on improving the health and well-being of its members through insurance services and healthcare delivery. Company Size: Large enterprise (Humana employs a significant number of individuals, indicated by their broad operations). This size implies established processes, a wide array of resources, and opportunities for cross-departmental collaboration. Founded: Humana was founded in 1961, giving it a long history and deep expertise in the healthcare sector. This longevity suggests stability and a well-established market presence.

Team Structure:

• Multi-disciplinary UX team: The Product Designer will be part of a group of UX designers, researchers, and writers focused on digital experience transformation.
• Agile environment: The team operates using agile methodologies, promoting iterative development, flexibility, and cross-functional teamwork.
• Cross-functional collaboration: Close partnership with product managers, engineers, business teams, and other designers is integral to the role.
• Reporting: While not explicitly stated, a Product Designer typically reports to a Design Lead, UX Manager, or Product Lead within a broader product or digital organization.

Methodology:

• Data-driven approach: The team utilizes usability testing, analytics, and a test-and-learn approach to inform design decisions and measure impact.
• User-centered design (UCD): A strong emphasis on understanding user needs and translating them into effective digital solutions.
• Agile product development: Iterative design and development cycles to deliver value quickly and adapt to changing requirements.
• Design system utilization: Adherence to and contribution to a centralized design system for consistency and efficiency.

Company Website: https://www.humana.com/

📝 Enhancement Note: Humana's focus on healthcare and insurance means that design decisions have a significant impact on users' well-being and financial security. The team's data-driven and agile approach suggests a modern product development culture within a large, established organization. The emphasis on "customer-obsessed" and "results-oriented" indicates a performance-driven culture.

📈 Career & Growth Analysis

Operations Career Level: Product Designer 2, representing a mid-level individual contributor role. This level typically involves managing specific design workstreams with a degree of autonomy, while still receiving mentorship from senior team members. It bridges foundational design skills with increasing strategic input.

Reporting Structure: The role likely reports into a Design Manager, UX Lead, or potentially a Director of Product Design within the Digital Experience or Product organization. Collaboration will extend across product teams, engineering, and research functions.

Operations Impact: This role directly influences how millions of people interact with Humana, impacting their ability to understand healthcare options, manage their plans, and access care. Successful designs can lead to increased member satisfaction, improved health outcomes, and greater operational efficiency for Humana. The focus on "transforming how people learn about and shop for Humana offerings" highlights a direct impact on customer acquisition and engagement.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like accessibility, healthcare design, or advanced prototyping within the design system.
• Leadership Potential: Progress to Senior Product Designer, Lead Product Designer, or UX Manager roles, taking on more complex projects, mentoring junior designers, and influencing design strategy.
• Cross-functional Mobility: Opportunities to move into Product Management, UX Research, or specialized roles within the broader digital or product organization based on demonstrated skills and interests.
• Continuous Learning: Access to training, conferences, and internal workshops to stay current with design trends, tools, and healthcare industry best practices. Mentorship from senior team members is explicitly mentioned as a support mechanism.

📝 Enhancement Note: The "Product Designer 2" title implies a clear career path within Humana's design organization. The role offers opportunities to grow both as a specialist designer and potentially into leadership positions, leveraging experience in a critical industry like healthcare.

🌐 Work Environment

Office Type: Fully Remote. The role can be performed from anywhere within the United States, with occasional travel to Humana offices for specific events.

Office Location(s): Remote Nationwide. While the job posting mentions "Swindon" in derived location data, this is likely an artifact from the data scraping process. The official description confirms "Remote US" and "Remote Nationwide." Humana has physical offices, but this specific role does not require regular attendance.

Workspace Context:

• Dedicated Home Office Space: Associates are required to work from a dedicated space that lacks ongoing interruptions to protect member Protected Health Information (PHI) and comply with HIPAA regulations.
• Technology Provision: Humana will provide necessary telephone equipment for associates working from home or hybrid arrangements.
• Connectivity Requirements: A minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended, with wired cable or DSL preferred. Internet expense reimbursement is provided bi-weekly for associates in California, Illinois, Montana, or South Dakota.
• Collaborative Tools: Expect to use digital collaboration tools (e.g., Slack, Teams, Miro, Figma) for communication and design work.

Work Schedule:

• Standard 40-hour work week.
• Flexibility may be available within core working hours, but the role requires availability for collaboration with teams across different time zones. Occasional travel for meetings is a possibility.

📝 Enhancement Note: The fully remote nature of this role is a significant advantage, offering flexibility. However, candidates should be aware of the requirement for a dedicated, secure workspace and the potential for occasional travel. The mention of PHI and HIPAA underscores the sensitive nature of the data handled in the healthcare industry.

📄 Application & Portfolio Review Process

Interview Process:

• Virtual Pre-Screen (HireVue): Candidates will likely complete an initial recorded interview using HireVue technology, answering a set of pre-determined questions about their skills and experience.
• First Round Interview: This may involve a more in-depth discussion with a hiring manager or design lead, focusing on your background, motivations, and initial assessment of fit.
• Portfolio Review & Design Challenge: A critical stage where you will present your portfolio, discussing your design process, decision-making, and impact. A design challenge or exercise may be assigned to assess your problem-solving and design skills in a simulated scenario.
• Cross-functional Interviews: Interviews with key stakeholders, such as Product Managers, Engineers, or Researchers, to assess collaboration skills and ability to work within a team.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Storytelling is Key: Structure your case studies to tell a compelling story about the problem, your process, your solutions, and the impact.
• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) effectively to illustrate your design process and final outcomes.
• Quantify Impact: Whenever possible, include metrics and data to demonstrate the success of your designs. Even qualitative feedback can be powerful.
• Highlight Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your mastery of its advanced features and design system capabilities.
• Address Constraints: Show how you navigated business, technical, and user constraints in your design process.
• Tailor to Humana: Briefly explain why your skills and experience are a good fit for Humana's mission and the specific challenges of the healthcare industry.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target audience, and any specified constraints.
• Focus on Process: Emphasize your design thinking process – how you approach problems, research, ideate, iterate, and validate.
• Time Management: Practice completing design exercises within a given timeframe, prioritizing key deliverables.
• Articulate Rationale: Be prepared to clearly explain the reasoning behind your design decisions.
• Consider Accessibility & Business Goals: Integrate considerations for accessibility and business objectives into your challenge solutions.

📝 Enhancement Note: The HireVue pre-screen is a common technology for initial candidate filtering. A strong portfolio presentation is paramount, as it's the primary way to showcase design capabilities. Candidates should be ready to discuss their process in detail and demonstrate their Figma expertise.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all aspects of UI/UX design, prototyping, and design system management. Expert-level proficiency is required.
• Prototyping Tools: Figma's built-in capabilities, or potentially other tools for more advanced prototyping needs.
• Design System Tools: Figma is often used for design systems, but familiarity with how design systems are structured and maintained is key.

Analytics & Reporting:

• Usability Testing Platforms: Tools to conduct and analyze user testing sessions (e.g., UserTesting.com, Lookback).
• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure design impact.
• Data Visualization Tools: While not a primary design tool, understanding how data is presented in dashboards (e.g., Tableau, Power BI) can inform design.

CRM & Automation:

• Project Management Tools: Familiarity with tools like Jira, Jira Align, Asana, or Azure DevOps (ADO) for managing design tasks, workflows, and sprint planning.
• Collaboration Tools: Slack, Microsoft Teams, Zoom for communication and virtual meetings.
• Documentation Tools: Confluence, Google Workspace, or similar for documenting design decisions and research findings.
• Adobe Experience Platform (AEP): Mentioned as desirable, indicating potential integration with marketing technology stacks and customer data platforms.

📝 Enhancement Note: Figma is the cornerstone technology for this role. Candidates should be prepared to discuss their experience with it in detail. Familiarity with agile project management tools like Jira Align and ADO is also highly valued, suggesting a structured product development environment.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and serving the needs of Humana's members and customers.
• Caring & Empathy: A foundational value in the healthcare industry, reflecting a desire to improve people's lives.
• Innovation & Agility: Embracing new ideas, continuous learning, and adapting quickly to change through agile methodologies.
• Collaboration & Teamwork: Working effectively across disciplines and departments to achieve shared goals.
• Data-Driven Decision Making: Using insights from research and analytics to guide design and product strategy.
• Integrity & Accountability: Upholding high ethical standards and taking ownership of work and its impact.

Collaboration Style:

• Cross-functional Partnership: Proactive and open communication with Product, Engineering, Research, and Content teams is expected.
• Feedback Integration: A culture of seeking, giving, and acting upon constructive feedback to elevate design quality.
• Knowledge Sharing: Encouraging the sharing of best practices, insights, and learnings within the design team and across the organization.
• Iterative and Experimental: A willingness to experiment, learn from failures, and iterate rapidly on design solutions.

📝 Enhancement Note: Humana's core values, particularly "caring" and "customer obsession," are highly relevant to a healthcare organization. The emphasis on agile and data-driven approaches suggests a modern, collaborative, and results-oriented team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: Designing for a diverse user base with varying levels of health literacy and technical proficiency in a complex regulatory environment.
• Balancing User Needs with Business/Technical Constraints: Effectively advocating for users while ensuring designs are feasible within technical limitations and align with business objectives.
• Driving Adoption of New Digital Experiences: Encouraging users to adopt new tools and features, especially in a sector where established habits can be strong.
• Maintaining Design Consistency Across a Large Ecosystem: Ensuring a cohesive and intuitive user experience across a wide range of Humana's digital products and services.
• Adapting to Evolving Healthcare Landscape: Staying current with industry trends, regulatory changes, and technological advancements impacting digital health solutions.

Learning & Development Opportunities:

• Specialized Training: Opportunities to deepen expertise in areas like UX research, accessibility standards, healthcare UX, or advanced design tooling.
• Industry Conferences & Events: Potential for attending relevant design or healthcare technology conferences to gain insights and network.
• Mentorship Programs: Guidance and support from senior designers and leaders within Humana to foster career growth.
• Internal Workshops & Learning Sessions: Regular opportunities to share knowledge, learn new techniques, and stay updated on industry best practices.
• Contribution to Design System: Opportunity to influence and evolve Humana's design system, a significant professional development opportunity.

📝 Enhancement Note: The challenges are inherent to working in the healthcare industry and a large enterprise. The growth opportunities focus on deepening specialized skills, leadership development, and continuous learning, providing a clear path for career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What was the problem, your approach, and the outcome?" (Focus on demonstrating your end-to-end process, Figma skills, and impact.)
• "How do you balance user needs with business objectives and technical constraints in your design process?" (Prepare examples showing your negotiation and problem-solving skills.)
• "Tell me about a time you had to advocate for a user-centered design decision that faced resistance. How did you handle it?" (Highlight your communication, persuasion, and data-backed reasoning.)
• "How do you ensure your designs are accessible and inclusive?" (Discuss specific principles and practices you follow.)

Company & Culture Questions:

• "What interests you about Humana and the healthcare industry specifically?" (Research Humana's mission, values, and recent initiatives.)
• "How do you approach collaboration with product managers and engineers?" (Emphasize your partnership approach and communication skills.)
• "Describe your experience working within an agile development environment." (Highlight your adaptability and understanding of iterative processes.)
• "How do you stay current with design trends and best practices?" (Show your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process (research, ideation, design, testing), your solutions, and the measurable impact.
• Showcase Figma Mastery: Be ready to navigate your Figma files, explaining your use of components, auto-layout, variants, and design system principles.
• Quantify Achievements: Use data and metrics to support the success of your designs. If direct metrics aren't available, use qualitative feedback effectively.
• Articulate Design Rationale: Be prepared to defend your design decisions with clear reasoning based on user needs, business goals, and design principles.
• Engage Your Audience: Make it a conversation, not a lecture. Encourage questions and be responsive.

📝 Enhancement Note: The interview process will heavily scrutinize design process, problem-solving skills, and Figma proficiency. Candidates should prepare specific examples that highlight their ability to deliver user-centered, impactful designs within a collaborative, enterprise environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Humana's Workday career portal.
• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your end-to-end design process, user-centered approach, and impact. Ensure your Figma expertise is clearly demonstrated within these case studies.
• Optimize Your Resume: Tailor your resume to highlight keywords from the job description, such as "Product Design," "UX Design," "Figma," "User Research," "Prototyping," "Agile," and "Accessibility." Quantify your achievements with specific metrics where possible.
• Prepare Your Portfolio Presentation: Practice walking through your portfolio, focusing on storytelling, articulating your design rationale, and demonstrating your Figma skills. Be ready to answer questions about your process and impact.
• Research Humana: Understand Humana's mission, values, target audiences (especially in healthcare), and recent digital initiatives. Prepare to articulate why you are a good fit for their culture and the healthcare industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.