Product Designer

📍 Job Overview

Job Title: Product Designer Company: HEALTHSTREAM INC Location: Nashville, TN Job Type: Full Time Category: Product Design Date Posted: 2025-09-08 Experience Level: Mid-Level (3-5 years) Remote Status: Hybrid

🚀 Role Summary

• Drive user experience (UX) design practice advancements through cross-functional collaboration.
• Focus on a product vision rather than solely task-oriented execution to ensure strategic alignment.
• Manage complex work commitments across multiple product teams by understanding and prioritizing underlying business needs.
• Conduct comprehensive user research, including surveys, interviews, usability studies, analytics review, and pilot testing, to inform product development and iterative improvements.
• Develop detailed user interface (UI) elements, including mockups, interactive prototypes, and workflow diagrams, ensuring alignment with established design patterns, user research findings, and business objectives.

📝 Enhancement Note: The job description emphasizes a mid-level Product Designer role, indicated by the 3+ years of experience requirement and the expectation to collaborate across teams and manage work commitments, suggesting a need for autonomy and strategic thinking beyond junior-level contributions. The mention of "advancing UX design practice" points towards a role with potential to influence team methodologies.

📈 Primary Responsibilities

• Collaborate effectively with cross-functional teams (e.g., Product Management, Engineering, QA) to champion and advance User Experience (UX) design practices within the organization.
• Proactively work from a strategic product vision, translating high-level goals into actionable design solutions and user-centered workflows.
• Effectively manage design responsibilities and commitments across multiple product initiatives, demonstrating strong organizational skills and an understanding of business priorities.
• Plan, execute, and analyze user research activities, including surveys, interviews, usability studies, and analytics reporting, to gather actionable insights that drive product design decisions and enhancements.
• Create high-fidelity mockups, interactive prototypes, and detailed workflow diagrams to clearly communicate design concepts, user flows, and interaction models, ensuring alignment with user validation and research outcomes.
• Identify opportunities to improve existing products and functionalities, enhancing the overall user experience and updating processes and workflows to adapt to evolving business needs and user feedback.
• Develop and maintain a robust library of reusable design components and patterns to ensure consistency and efficiency across the product portfolio and facilitate knowledge sharing within the design and development teams.
• Leverage technical understanding to effectively communicate product requirements and design intent to the development team, fostering constructive dialogue and challenging assumptions to achieve optimal solution design.
• Provide ongoing guidance and support to distributed development and Quality Assurance (QA) teams, ensuring that UX specifications are accurately implemented according to design intent and user experience best practices.
• Document and synthesize UX research findings, translating complex data into clear, concise, and actionable recommendations for product stakeholders and development teams.
• Present design concepts, research findings, and project updates to stakeholders and team members, actively seeking and incorporating feedback constructively to refine designs and processes.
• Maintain consistent, clear, and timely communication (both written and verbal) with project stakeholders, ensuring alignment on design progress, decisions, and outcomes.

📝 Enhancement Note: The responsibilities highlight a blend of strategic and tactical design work, emphasizing user research, prototyping, and cross-functional collaboration. The expectation to "improve existing products and functionality" and "update processes and workflows" underscores a focus on continuous improvement and process optimization within the design lifecycle.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: Minimum of 3 years of professional experience in User Experience (UX) design, with a proven track record of delivering user-centered design solutions for digital products.

Required Skills:

• Demonstrated proficiency in User Experience (UX) design principles, methodologies, and best practices.
• Strong graphic design skills with an eye for aesthetic design, visual appeal, and user interface (UI) consistency.
• Experience with industry-standard prototyping and design tools such as Figma, InVision, Sketch, Adobe XD, or Balsamiq.
• Familiarity with Agile development methodologies and principles, including participation in Scrum or Kanban workflows.
• Ability to plan and conduct user research activities (e.g., usability testing, user interviews, surveys) and synthesize findings into actionable design recommendations.
• Skill in creating wireframes, mockups, prototypes, and user flow diagrams to effectively communicate design concepts.
• Excellent verbal and written communication skills, with the ability to articulate design decisions and research findings clearly to diverse audiences.
• Proven ability to collaborate effectively with cross-functional teams, including product managers, engineers, and stakeholders.
• Strong critical thinking skills, with the ability to analyze problems, identify solutions, and make data-informed design decisions.
• Adaptability and flexibility to thrive in a fast-paced, evolving work environment.

Preferred Skills:

• Experience designing for healthcare technology platforms or SaaS products.
• Knowledge of accessibility standards (WCAG) and best practices for inclusive design.
• Experience with design systems and component libraries.
• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate communication with engineering teams.
• Experience in conducting A/B testing and analyzing user behavior data.

📝 Enhancement Note: While the core requirements focus on UX and graphic design proficiency, the emphasis on Agile, collaboration, critical thinking, and adaptability suggests a need for a designer who can integrate seamlessly into a product development lifecycle and contribute to a dynamic team environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse UX design projects that demonstrate a clear understanding of user-centered design processes from research to final implementation.
• Projects should highlight your role in problem definition, user research, ideation, wireframing, prototyping, usability testing, and iteration.
• Include case studies that clearly articulate the problem statement, your design process, the solutions you developed, and the impact of your design decisions, ideally with quantifiable results.
• Demonstrate proficiency in using design and prototyping tools (e.g., Figma, InVision, Adobe XD) through examples of interactive prototypes or detailed mockups.
• Highlight projects that involved cross-functional collaboration and how you managed feedback and design iterations with stakeholders.

Process Documentation:

• Provide examples or descriptions of how you document your design process, including user research findings, design rationale, and user flow diagrams.
• Showcase an understanding of how to organize and present design components or patterns for consistency and scalability.
• Be prepared to discuss your approach to continuous improvement of design processes and workflows based on project learnings and evolving best practices.

📝 Enhancement Note: A strong portfolio is critical for this role. The emphasis is on demonstrating a complete design process, not just final deliverables. Highlighting collaboration, research synthesis, and the impact of design decisions will be key differentiators.

💵 Compensation & Benefits

Salary Range: The salary for this Product Designer position in Nashville, TN, with 3+ years of experience, typically falls within the range of $75,000 to $105,000 annually. This estimate is based on industry benchmarks for mid-level UX designers in similar technology sectors within the Nashville metropolitan area, considering the company's industry and size.

Benefits:

• Medical, Dental, and Vision insurance plans.
• Paid Time Off (PTO) for work-life balance.
• Parental Leave to support new parents.
• 401(k) and Roth retirement savings plans with potential company match.
• Flexible Spending Account (FSA) for healthcare and dependent care expenses.
• Health Savings Account (HSA) for eligible medical expenses.
• Life Insurance coverage.
• Short-term and Long-term Disability insurance to provide income protection.
• Medical Bridge Insurance, Critical Illness Insurance, Accident Insurance, Identity Protection, and Legal Protection for comprehensive personal security.
• Pet Insurance and Employee Assistance Program (EAP) for well-being support.
• Fitness Reimbursement to encourage healthy lifestyles.

Working Hours: The role is a full-time position, typically involving around 40 hours per week. While specific daily schedules may vary, a standard workday is expected, with potential for some flexibility given the company's mention of "work-from-home flexibility" and a "hybrid work environment."

📝 Enhancement Note: Salary is estimated based on general market data for Product Designers in Nashville, TN. HealthStream's comprehensive benefits package is a significant draw, offering extensive health, financial, and personal well-being support. The "hybrid work environment" suggests a balance between in-office collaboration and remote flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (HealthTech) and Workforce Solutions. HealthStream is a leader in providing learning, clinical development, credentialing, and scheduling applications for healthcare organizations. Company Size: The provided data does not specify exact employee count, but the presence of corporate offices and a comprehensive benefits package suggests a medium to large-sized organization, likely with several hundred to over a thousand employees. Founded: HealthStream was founded over 30 years ago, indicating a stable company with a long history of operation and growth in the healthcare sector.

Team Structure:

• The Product Designer will likely be part of a Product Development or Design team, working closely with Product Managers, Engineers, and possibly other Designers.
• The team structure supports collaboration, with opportunities to work on multiple product lines or features.
• The company promotes a "values-forward culture" and emphasizes collaboration, continuous improvement, and mission-oriented work, suggesting a supportive and growth-focused environment.

Methodology:

• HealthStream utilizes a collaborative approach to product development, encouraging cross-functional teamwork and leveraging shared vision.
• The company values data-driven decision-making, as indicated by the emphasis on user research and analytics reporting.
• Process improvement and continuous learning are integral to their operational philosophy, aiming for efficiency and enhanced client satisfaction.

Company Website: healthstream.com

📝 Enhancement Note: HealthStream positions itself as a mission-driven company focused on improving healthcare outcomes. The culture appears to value collaboration, innovation, and employee well-being, with a strong emphasis on learning and growth. The HealthTech industry context suggests a need for designers who can navigate complex systems and user needs within a regulated environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires a solid foundation of 3+ years of experience and the ability to work independently on projects while also collaborating effectively within a team. The responsibilities suggest a contributor role with potential for increased ownership and influence over design processes and outcomes.

Reporting Structure: The Product Designer will likely report to a Design Lead, UX Manager, or Head of Product, depending on the specific team structure within HealthStream. They will collaborate closely with Product Managers and Engineering teams.

Operations Impact: As a Product Designer, the impact is directly on the usability, desirability, and effectiveness of HealthStream's software applications. By creating intuitive and efficient user experiences, the designer contributes to:

• Improved user adoption and engagement with HealthStream's platforms.
• Enhanced efficiency for healthcare professionals using the software, indirectly impacting patient care quality.
• Increased customer satisfaction and retention for HealthStream's clients.
• Contribution to the company's mission of making healthcare organizations work better by helping their people work smarter.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX design, such as user research, interaction design, or visual design.
• Leadership Track: Potential to grow into a Senior Product Designer role, mentoring junior designers, leading design initiatives, and contributing to design strategy.
• Cross-Functional Exposure: Gain deeper understanding of product management, software development lifecycles, and the healthcare industry, opening doors to product management or other roles.
• Continuous Learning: Access to company-provided learning opportunities, workshops, and potentially support for industry conferences or certifications in UX and design.

📝 Enhancement Note: This role offers a solid foundation for career growth within the UX design field, particularly within the HealthTech sector. The emphasis on collaboration and continuous improvement suggests a supportive environment for skill development and advancement.

🌐 Work Environment

Office Type: HealthStream has corporate offices ("Resource Centers") in Nashville, TN, and San Diego, CA. The job posting mentions a "hybrid work environment," indicating a blend of in-office and remote work. The Nashville office serves as the corporate headquarters.

Office Location(s): Nashville, TN Corporate Office (37203). Workspace Context:

• The Nashville Resource Center provides an "inspiring workspace to collaborate and connect with other HealthStreamers."
• The hybrid model suggests opportunities for both focused individual work (potentially remote) and collaborative team sessions (in-office).
• The company emphasizes a collaborative work environment, suggesting ample opportunities for interaction with colleagues across different departments.
• Access to necessary design tools and technology is implied to support the Product Designer's work.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week).
• The hybrid work environment allows for flexibility in where work is performed, balancing in-office days for collaboration with remote days for focused tasks.

📝 Enhancement Note: The hybrid arrangement offers a balance between the benefits of in-office collaboration and the flexibility of remote work, which is increasingly valued by design professionals. The company's investment in "inspiring workspaces" suggests a commitment to a positive and productive work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest.
• Hiring Manager Interview: Discussion with the hiring manager to delve into experience, responsibilities, and team dynamics.
• Portfolio Review & Design Challenge: This is a critical stage. Expect to present your portfolio, walking through 2-3 key projects. You may also be given a design challenge (take-home or live) to assess your problem-solving skills, design process, and ability to articulate your thinking.
• Cross-functional Interviews: Interviews with team members from Product Management, Engineering, or other designers to evaluate collaboration skills and technical understanding.
• Final Interview: Potentially with a senior leader or executive to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your UX process, problem-solving skills, and impact. Tailor your selection to highlight experience relevant to HealthStream's products (healthcare technology, SaaS).
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the decisions you made and why, the solution you designed, and the outcomes achieved. Quantify impact where possible.
• Showcase Process: Demonstrate your understanding of user research, wireframing, prototyping, and usability testing. Include visuals of your work at different stages.
• Highlight Collaboration: Be prepared to discuss how you worked with stakeholders, engineers, and product managers, how you incorporated feedback, and how you managed design conflicts.
• Technical Proficiency: Be ready to discuss the tools you use and your comfort level with them.

Challenge Preparation:

• Understand the Brief: If given a design challenge, thoroughly read and understand the requirements and constraints. Ask clarifying questions.
• Focus on Process: Even if the final deliverable is a mockup, emphasize your thought process, research approach, and rationale behind your design decisions.
• Time Management: Allocate your time effectively across research, ideation, design, and documentation.
• Presentation: Prepare a clear and concise presentation of your solution, highlighting key design choices and their justification.

📝 Enhancement Note: The portfolio review and potential design challenge are paramount. Candidates should prepare thoroughly to demonstrate not just design skills but also a robust, user-centric design process and strong communication abilities.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Proficiency in industry-standard tools such as Figma, InVision, Sketch, Adobe XD, or Balsamiq is required. Figma is increasingly becoming a popular choice for collaborative design.
• User Research & Analytics: Familiarity with tools for conducting user research (e.g., UserTesting.com, SurveyMonkey, Lookback) and analyzing user behavior data (e.g., Google Analytics, Mixpanel, Hotjar) is beneficial.
• Collaboration & Project Management: Experience with tools like Jira, Confluence, Slack, and Trello is common in Agile environments for managing tasks, documentation, and communication.

Analytics & Reporting:

• While not directly a designer's primary tool, understanding how to interpret analytics reports from tools like Google Analytics or product-specific analytics platforms is crucial for data-informed design.

CRM & Automation:

• Not directly applicable to the Product Designer role, but awareness of how design integrates with CRM systems and automated workflows can be advantageous.

📝 Enhancement Note: While specific tools aren't listed beyond prototyping, a strong foundation in popular design and collaboration software is essential. Candidates should be prepared to discuss their proficiency with various tools and their adaptability to new technologies.

👥 Team Culture & Values

Operations Values:

• Mission-Oriented Work: A commitment to improving healthcare outcomes through technology.
• Collaboration: Working effectively with peers across teams and departments to achieve common goals.
• Continuous Improvement: Seeking new ideas and ways to streamline processes and enhance client satisfaction.
• Customer Service: Prioritizing client needs and exceeding expectations.
• Accountability: Taking ownership of actions and delivering on commitments.
• Communication & Positive Presence: Effective and respectful communication, maintaining a pleasant and professional attitude.
• Critical Thinking: Applying sound judgment and logic to problem-solving.
• Adaptability: Remaining flexible and effective during periods of change.
• Work Ethic: Setting high standards and ensuring accuracy in all work.
• Motivation: A genuine interest in creating and improving solutions, driven by a passion for the company's mission.

Collaboration Style:

• The company fosters a collaborative work environment, encouraging teamwork and shared responsibility.
• Designers are expected to work closely with product managers and engineers, participating in brainstorming sessions and providing design expertise throughout the development lifecycle.
• Openness to feedback and constructive criticism is valued, contributing to a culture of continuous learning and improvement.

📝 Enhancement Note: HealthStream's values are strongly aligned with a growth mindset and a people-centric approach to work. Candidates who demonstrate these values in their approach to design and collaboration will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating diverse user needs and business objectives into cohesive and feasible design solutions.
• Navigating Complex Healthcare Workflows: Understanding and designing for intricate processes within the healthcare industry, which can have unique user requirements and compliance considerations.
• Adapting to Evolving Technology: Staying current with the latest UX design trends, tools, and technologies, and applying them effectively within the HealthTech landscape.
• Cross-Functional Alignment: Ensuring consistent understanding and buy-in for design decisions across multiple teams and stakeholders with potentially differing priorities.

Learning & Development Opportunities:

• Advanced UX Skills: Opportunities to specialize in areas like generative AI in design, advanced user research methodologies, or accessibility for complex systems.
• Industry Knowledge: Deepening understanding of the healthcare industry, its regulations, and the specific challenges faced by healthcare professionals.
• Mentorship: Potential to learn from experienced designers and product leaders within the organization.
• Professional Development: Access to internal training, workshops, and potentially support for external conferences or certifications to enhance design skills and industry knowledge.

📝 Enhancement Note: This role presents challenges typical of a growing tech company, particularly within the specialized HealthTech sector. The opportunities for learning and development are significant, allowing for professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your typical design process from concept to launch for a complex feature." (Be prepared to detail your user research, ideation, prototyping, and testing stages).
• Problem Solving: "Describe a time you faced a significant design challenge or a disagreement with stakeholders regarding a design. How did you resolve it?" (Focus on collaboration, communication, and data-driven persuasion).
• User Research Insights: "Tell me about a time your user research uncovered a critical insight that significantly changed the direction of a product design." (Emphasize your research methodology and impact).
• Collaboration Experience: "How do you collaborate with engineers and product managers? What's your approach to ensuring design intent is met during development?" (Highlight your communication and teamwork skills).
• Vision vs. Task: "The role mentions working from a vision rather than being solely task-oriented. Can you give an example of how you've approached a project with a strategic vision in mind?" (Showcase your ability to think broadly about product goals).

Company & Culture Questions:

• "What interests you about HealthStream and our mission in the healthcare industry?" (Research the company's mission, values, and recent news).
• "How do you see your skills contributing to our values-forward culture?" (Connect your personal values and working style to those listed by HealthStream).
• "Describe your ideal team environment and how you contribute to it." (Focus on collaboration, communication, and support).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction to the project/problem, your role, research and discovery, ideation and design exploration, final solution (prototypes/mockups), testing and iteration, and outcomes/impact.
• Storytelling: Frame each project as a narrative, highlighting key decisions and challenges.
• Visuals: Use high-quality visuals of your designs, prototypes, and research artifacts.
• Conciseness: Be mindful of time. Focus on the most impactful aspects of each project.
• Engagement: Be ready to answer questions throughout your presentation and engage in a dialogue about your work.

📝 Enhancement Note: Preparation should focus on articulating your design process, demonstrating problem-solving skills, showcasing collaborative abilities, and aligning your approach with HealthStream's mission and values.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Paycom.
• Portfolio Customization: Ensure your portfolio is up-to-date and highlights projects that demonstrate your UX process, collaboration skills, and impact. Tailor your project selection to align with HealthStream's focus on healthcare technology and user-centered design.
• Resume Optimization: Update your resume to clearly articulate your 3+ years of UX design experience, proficiency in relevant tools, and achievements using action verbs and quantifiable results. Integrate keywords like "UX design," "user research," "prototyping," "collaboration," and "Agile."
• Interview Preparation: Practice articulating your design process and case studies. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and adaptability. Be ready to discuss your understanding of the healthcare industry.
• Company Research: Thoroughly review HealthStream's website, mission, values, and any recent news to understand their business and culture. This will help you tailor your responses and demonstrate genuine interest during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.