Product Designer

📍 Job Overview

Job Title: Product Designer Company: Front Location: Paris, Île-de-France, France Job Type: Full-Time Category: Product Design / UX/UI Date Posted: October 21, 2025 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Design and evolve user experiences for a leading AI-powered customer service platform, focusing on features for administrators and automation.
• Contribute to the growth and maintenance of a robust design system, ensuring consistency and efficiency across product platforms.
• Collaborate closely with Product Management and Engineering to translate complex requirements into intuitive and impactful design solutions.
• Drive product innovation by understanding user needs and advocating for user-centric design decisions throughout the development lifecycle.
• Impact business goals by delivering effective, efficient, and world-class product designs across web, desktop, and mobile platforms.

📝 Enhancement Note: This role is positioned for a Product Designer with 2-5 years of experience, focusing on the B2B SaaS space, specifically within customer service technology. The emphasis on "AI-powered experiences and automation" indicates a need for designers comfortable with emerging technologies and complex system design. The hybrid work model in Paris suggests a strong emphasis on in-person collaboration for key design sprints and team sessions.

📈 Primary Responsibilities

• Conceptualize, design, and prototype new features and improvements for Front's platform, with a particular focus on administrator tools, AI-driven functionalities, and automation workflows.
• Actively participate in the evolution and expansion of Front's design system, creating new components, refining existing ones, and ensuring comprehensive documentation.
• Conduct user research, usability testing, and competitive analysis to inform design decisions and ensure a deep understanding of user needs and pain points.
• Translate user insights and business requirements into detailed design specifications, wireframes, high-fidelity mockups, and interactive prototypes.
• Collaborate effectively with Product Managers to define product strategy, scope, and requirements, acting as the user's advocate in discussions.
• Partner closely with Software Engineers to ensure the feasibility and high-quality implementation of design solutions, providing ongoing support throughout the development cycle.
• Present design concepts and rationale clearly and persuasively to cross-functional teams and stakeholders, incorporating feedback to iterate and refine designs.
• Contribute to establishing and maintaining a strong design culture within the team, fostering a collaborative and feedback-rich environment.
• Design for multiple platforms, ensuring a consistent and cohesive user experience across web, desktop, and mobile applications.
• Measure the impact of design solutions on key business metrics, such as user engagement, adoption rates, and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product thinking and detailed execution. The focus on "impact business goals" and "measure the impact of design solutions" suggests that candidates will be expected to demonstrate how their designs contribute to revenue, efficiency, or customer satisfaction, not just aesthetic appeal.

🎓 Skills & Qualifications

Education:

• A Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is preferred, or equivalent practical experience.

Experience:

• 2-5 years of professional experience in Product Design, UX/UI Design, or a similar role, with a proven track record of shipping successful products.
• Experience in a B2B SaaS environment is highly desirable.

Required Skills:

• Product Design: Demonstrated ability to take a product from concept to launch, including user research, ideation, wireframing, prototyping, and visual design.
• Interaction Design: Strong understanding of user flows, information architecture, and creating intuitive and efficient user interactions.
• Visual Design: Proficient in creating visually appealing and consistent user interfaces that align with brand guidelines and enhance usability.
• Design System Proficiency: Experience working with, building, and maintaining design systems, including documentation of components and patterns.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale effectively to diverse audiences.
• User Empathy: Deep understanding of user-centered design principles and a passion for solving complex user problems.
• Feedback Integration: Ability to give and receive constructive feedback openly and professionally in a transparent work environment.
• Cross-functional Partnership: Proven ability to collaborate effectively with Product Managers and Engineers, fostering a partnership approach to product development.

Preferred Skills:

• Experience with AI products or features, understanding their unique design challenges and opportunities.
• Familiarity with complex technical systems, particularly in the customer service or communication technology space.
• Experience designing for multiple platforms (web, desktop, mobile).
• Proficiency in using design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, InVision, etc.
• Understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate effective collaboration with engineers.

📝 Enhancement Note: The emphasis on "holistic system thinking" and "clean design system documentation" points to a need for designers who can think beyond individual screens and consider the entire product ecosystem. The "low ego" requirement is crucial for a collaborative team environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing 3-5 significant projects that demonstrate a comprehensive understanding of the design process from problem identification to solution implementation.
• Projects should highlight your ability in product design, interaction design, and visual design, with clear explanations of your role and contributions.
• Emphasis on projects that demonstrate "holistic system thinking" and an understanding of how individual designs fit into a larger product ecosystem.
• Examples of how you have contributed to or maintained a design system, including documentation of components and patterns.
• Case studies that clearly articulate the problem you were solving, your design process, the trade-offs you made, and the impact of your solutions.

Process Documentation:

• For each portfolio project, detail the specific design process followed, including user research methodologies, ideation techniques, and testing procedures.
• Provide examples of how you documented design decisions, created wireframes, prototypes, and final UI specifications.
• Showcase how you collaborated with Product Managers and Engineers, including examples of shared documentation or handoff processes.
• Demonstrate experience in documenting design system components and their usage guidelines.

📝 Enhancement Note: Candidates will be expected to present a portfolio that not only looks good but also tells a compelling story about their problem-solving approach, their ability to collaborate, and their impact on product outcomes. The inclusion of design system work is critical.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Mid-Level Product Designer (2-5 years experience) in Paris, France, the estimated annual salary range is €60,000 - €85,000. This range considers the company's funding status (post-Series D) and the competitive market for design talent in a major tech hub.

Benefits:

• Competitive salary and equity package, reflecting Front's significant venture capital backing.
• Comprehensive private health insurance coverage.
• Paid parental leave to support growing families.
• Generous paid time off (PTO) for work-life balance.
• Hybrid work flexibility with 3 days in the office (Tuesdays and Thursdays mandatory) and 2 days remote.
• Mental health support through Workplace Options.
• Family planning support via Maven.
• A monthly Lifestyle Stipend of €75 for fitness, health, and wellness activities.
• Extended Winter Break: Offices closed from Christmas to New Year's Day.

Working Hours:

• Standard full-time working hours, typically around 40 hours per week. The hybrid model offers flexibility for remote workdays, allowing for better integration of personal and professional commitments.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for similar roles in Paris and the company's stage and funding. Actual compensation will be determined by experience, skills, and negotiation. The benefits package is robust, indicating a commitment to employee well-being and work-life balance, which is attractive for operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (SaaS, AI-Powered Customer Service Platform) Company Size: Front is a well-established scale-up, having raised significant funding and likely employing several hundred employees globally. The specific size can be inferred from its post-Series D status and multiple office locations. Founded: Front was founded in 2015, indicating a mature yet still rapidly growing company with established processes but a strong drive for innovation.

Team Structure:

• The Product Design team is likely structured to support product squads, with designers embedded within cross-functional teams (Product Management, Engineering).
• Reporting lines would typically lead up to a Head of Design or VP of Product.
• Close collaboration is expected with Product Managers who define strategy and Engineers who build the product.

Methodology:

• Data-Driven Design: Decisions are informed by user data, analytics, and A/B testing results.
• Agile Development: Iterative development cycles are standard, with close collaboration between design, product, and engineering.
• User-Centricity: A strong focus on understanding and solving user problems is paramount.
• Design System Driven: Utilizing and contributing to a shared design system ensures consistency and efficiency.

Company Website: https://front.com/

📝 Enhancement Note: Front's description emphasizes "AI-powered," "collaboration," and "customer-first." This suggests a culture that values innovation, teamwork, and a deep understanding of customer needs. The company's multiple awards for being a great place to work reinforce a positive and supportive environment.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Level Product Designer, typically requiring 2-5 years of experience. It signifies a designer who can work independently on defined projects, contribute significantly to the design system, and collaborate effectively with cross-functional teams. They are expected to move beyond task execution to influencing product direction.

Reporting Structure: The Product Designer will likely report to a Design Manager or Head of Design, and work within a product team that includes a Product Manager and Engineering leads. This structure allows for direct mentorship and clear lines of communication.

Operations Impact: Product Designers at Front have a direct impact on the company's "operations" by designing features that enable customers to manage their support workflows more efficiently. Features related to AI, automation, and collaboration directly enhance the operational capabilities of Front's users, leading to increased customer satisfaction and retention. The role is instrumental in translating business strategy into user-facing functionality that drives adoption and value.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas such as AI product design, complex B2B workflows, or design system architecture.
• Leadership: Potential to grow into a Senior Product Designer, Lead Product Designer, or even a management role within the design team as the company scales.
• Skill Development: Continuous learning through challenging projects, mentorship, and potential access to design conferences or workshops.
• Cross-functional Exposure: Gaining deeper insights into Product Management and Engineering processes, which can be valuable for broader career development.

📝 Enhancement Note: The growth opportunities are tied to both deepening technical design skills and developing leadership capabilities within a growing tech company. The emphasis on AI and complex B2B systems suggests that mastering these areas will be key to career advancement.

🌐 Work Environment

Office Type: Front operates a hybrid work model, meaning the Paris office is a central hub for collaboration, team meetings, and focused work sessions. It's designed to foster connection and innovation. Office Location(s): The primary office for this role is in Paris, France. The company also has offices in other major tech hubs, indicating a global presence and potentially opportunities for international collaboration.

Workspace Context:

• Collaborative Spaces: The office likely features open-plan areas, meeting rooms, and potentially private spaces for focused work, designed to facilitate interaction between designers, PMs, and engineers.
• Tools & Technology: Designers will have access to industry-standard design software, collaboration tools, and potentially dedicated hardware for their work.
• Team Interaction: Regular face-to-face interaction with design peers, product managers, and engineers is expected on designated office days, fostering a strong team dynamic and shared understanding.

Work Schedule: The hybrid model allows for flexibility, with employees expected in the Paris office on Tuesdays and Thursdays. This structure aims to balance the benefits of in-person collaboration with the flexibility of remote work.

📝 Enhancement Note: The hybrid model with specific in-office days (Tuesdays and Thursdays) is a key aspect of the work environment. This suggests that these days will be prioritized for team meetings, brainstorming sessions, and critical design reviews to maximize collaborative impact.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to discuss your background, experience, and interest in the role.
• Portfolio Review & Design Challenge: This is a critical stage. You'll present your portfolio, showcasing your best work and explaining your design process. You may also be given a take-home design challenge or a live design exercise to assess your problem-solving skills and approach.
• Cross-functional Interviews: Interviews with Product Managers and Engineers to assess your collaboration style, communication skills, and ability to work within a cross-functional team.
• Hiring Manager Interview: A final interview with the hiring manager (likely Head of Design or Design Manager) to discuss your career aspirations, cultural fit, and overall suitability for the role and team.

Portfolio Review Tips:

• Storytelling: Structure your portfolio around compelling narratives for each project. Clearly articulate the problem, your role, your process, the challenges faced, the solutions you designed, and the measurable outcomes.
• Focus on Process: Don't just show final screens. Detail your research, ideation, wireframing, prototyping, and testing phases. Explain why you made certain design decisions.
• Highlight Impact: Quantify the impact of your designs whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y minutes").
• Design System Examples: Showcase any experience with design systems – how you've used them, contributed to them, or documented them.
• Tailor to Front: Research Front's product and target audience. Highlight projects that demonstrate your understanding of B2B SaaS, collaboration tools, or AI-driven products.

Challenge Preparation:

• Understand the Problem: Thoroughly analyze any design challenge provided. Ask clarifying questions to ensure you understand the core problem and constraints.
• Think Aloud: If it's a live exercise, articulate your thought process clearly. Explain your assumptions and how you're approaching the problem.
• Focus on Strategy: Demonstrate strategic thinking. How does your proposed solution align with business goals and user needs?
• Prototype/Mockup: Be prepared to create low-fidelity wireframes or high-fidelity mockups to communicate your ideas effectively.
• Presentation: Practice presenting your work concisely and persuasively. Be ready to defend your design choices.

📝 Enhancement Note: The hiring process emphasizes practical application and collaboration. Candidates should be prepared to demonstrate their design thinking process in detail, not just present polished visuals. The portfolio is the primary tool for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable as an industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Principle, Figma plugins.
• User Research & Testing: UserTesting.com, Lookback, Maze, Hotspotter (or similar qualitative and quantitative user feedback tools).
• Collaboration & Communication: Slack, Asana, Jira, Confluence, Google Workspace.

Analytics & Reporting:

• Product Analytics: Amplitude, Mixpanel, Google Analytics (or similar platforms to track user behavior and product adoption).
• Data Visualization: Tableau, Looker, or internal dashboards for understanding user data and impact metrics.

CRM & Automation:

• While not directly used by Product Designers daily, an understanding of Front's own CRM/collaboration platform is essential. Familiarity with how CRM systems (like Salesforce) and workflow automation tools integrate with product experiences can be beneficial.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles. Experience with user research tools and product analytics platforms will significantly strengthen a candidate's profile, as it shows an ability to work with data and understand product performance.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of Front's users, ensuring that every design decision prioritizes customer value and satisfaction.
• Collaboration: Embracing teamwork and cross-functional partnerships across Product, Design, and Engineering to build the best possible products.
• Innovation: A drive to explore new technologies (like AI) and design solutions that push the boundaries of what's possible in customer service platforms.
• Excellence & Craftsmanship: A dedication to high-quality design, attention to detail, and continuous improvement of both the product and individual skills.
• Transparency & Feedback: Fostering an open environment where constructive feedback is valued and shared freely to drive growth and improve outcomes.

Collaboration Style:

• Partnership Model: Design works hand-in-hand with Product Management to define strategy and requirements, and with Engineering to ensure seamless implementation.
• Iterative Feedback Loops: Regular design critiques, sprint reviews, and informal check-ins to gather feedback and iterate on designs quickly.
• Knowledge Sharing: Actively sharing insights, best practices, and learnings within the design team and across other departments.

📝 Enhancement Note: Front's emphasis on "collaboration" and "customer-first" is central to its culture. Designers are expected to be active participants in product strategy, not just order-takers, and to foster strong working relationships across disciplines.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Working with sophisticated B2B workflows, AI features, and a comprehensive design system requires strong problem-solving skills and attention to detail.
• Balancing User Needs and Business Goals: Effectively translating diverse user feedback and business objectives into cohesive and impactful design solutions.
• Evolving AI Landscape: Staying abreast of AI advancements and creatively integrating them into the product in ways that provide genuine user value and are ethically sound.
• Maintaining Design System Scalability: Ensuring the design system remains robust, scalable, and easy to use as the product and team grow.

Learning & Development Opportunities:

• Deep Dive into AI in SaaS: Gaining specialized knowledge in designing AI-powered features for enterprise software.
• Advanced Design System Management: Contributing to the strategic direction and evolution of a mature design system.
• Mentorship: Opportunities to learn from experienced designers, Product Managers, and Engineers.
• Industry Exposure: Potential to attend relevant design conferences or workshops to stay updated on industry trends and best practices.

📝 Enhancement Note: The challenges are inherently tied to the complexity of Front's product and the cutting-edge nature of its AI focus. Growth opportunities are geared towards becoming a specialist in these areas, making candidates valuable in the evolving SaaS landscape.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new AI-powered feature for an enterprise collaboration tool like Front? What are the key considerations?" (Focus on user value, data privacy, explainability, and integration.)
• "Describe a time you had to make a difficult trade-off between user experience and business requirements. How did you navigate that?" (Highlight your decision-making process, communication, and ability to find balanced solutions.)
• "How do you ensure your designs are scalable and consistent across different platforms? Discuss your experience with design systems." (Emphasize your understanding of design system principles and their practical application.)

Company & Culture Questions:

• "What interests you most about Front and our mission to improve customer service through collaboration and AI?" (Show you've researched the company and understand its value proposition.)
• "How do you approach giving and receiving constructive feedback within a design and engineering team?" (Demonstrate your low-ego, collaborative mindset.)
• "How would you measure the success of a new feature you designed in Front?" (Connect your design work to tangible business outcomes and user impact.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly outline: Problem, Your Role, Research & Discovery, Ideation & Design Process, Solution (with key screens/prototypes), Impact & Outcomes, and Learnings.
• Quantify Impact: Use metrics and data whenever possible to demonstrate the tangible results of your design work.
• Highlight Collaboration: Explain how you worked with PMs and Engineers, showcasing your ability to be a team player.
• Explain Your 'Why': Be prepared to articulate the rationale behind your design decisions at every stage.
• Interactive Demo: If possible, use interactive prototypes to showcase user flows and demonstrate the experience.

📝 Enhancement Note: Interviewers will be looking for not just design skills but also strategic thinking, problem-solving abilities, and a strong cultural fit. Be prepared to discuss your process, rationale, and impact in detail.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Ashby.
• Curate Your Portfolio: Select 3-5 of your strongest projects that best showcase your product design, interaction design, and visual design skills, with a focus on B2B SaaS and system thinking. Ensure each project has a clear narrative detailing the problem, your process, your role, and the impact.
• Tailor Your Resume: Highlight keywords from the job description such as "Product Design," "Design System," "SaaS," "B2B," "AI," "Collaboration," and "User Empathy." Quantify achievements where possible.
• Prepare for the Portfolio Review: Practice presenting your portfolio, focusing on storytelling, explaining your design process, and articulating the impact of your work. Be ready to discuss your experience with design systems and collaboration.
• Research Front: Understand Front's product, its mission, and its position in the market. Familiarize yourself with their existing design and features to demonstrate your interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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