Product Designer

📍 Job Overview

Job Title: Product Designer Company: Donorbox Location: Canada / United States - Remote Job Type: Full-Time Category: Product Design / UX/UI Design Date Posted: 2025-09-16T21:21:45 Experience Level: Mid-Senior Level (5+ years) Remote Status: Fully Remote

🚀 Role Summary

• Spearhead end-to-end product design initiatives, focusing on creating intuitive and impactful user experiences for a leading fundraising platform.
• Champion a user-centered design practice through rigorous user research, translating complex user needs and business objectives into actionable design solutions.
• Drive product strategy by collaborating with Product Managers and Tech Leads, ensuring design is integrated from concept to launch for enterprise-level business tools.
• Contribute to and maintain a robust design system, ensuring consistency and efficiency across all product touchpoints within a fast-growing, distributed team.

📝 Enhancement Note: While the title is "Product Designer," the responsibilities heavily lean into User Experience (UX) and User Interface (UI) design, with a strong emphasis on user research, data-driven decision-making, and a full design lifecycle ownership. The role also requires a strategic approach to product development, aligning design with business objectives, which is typical for senior product design roles.

📈 Primary Responsibilities

• Lead the user-centered design practice by conducting in-depth user research, including interviews, usability testing, and qualitative/quantitative data analysis to understand user needs, behaviors, and pain points.
• Translate research insights into actionable design solutions, including user flows, wireframes, interactive prototypes, and high-fidelity UI designs that are both functional and aesthetically pleasing.
• Collaborate closely with Product Managers and other stakeholders to contribute to the product roadmap, define new features, and shape the overall product strategy, ensuring design is integrated from conception.
• Own the full design lifecycle from concept to launch, ensuring seamless implementation and delivery of product features in partnership with product managers, engineers, and marketing teams.
• Contribute to and maintain the company's design system, ensuring consistency across all product touchpoints and streamlining the design and development process.
• Continuously monitor product performance, gather user feedback, and leverage data-driven insights from analytics tools (e.g., Amplitude, Mixpanel) to iterate on existing designs and identify opportunities for ongoing product improvement.
• Manage and prioritize the Product Backlog, steering the development team to ensure value delivery for both customers and the business while maintaining a delightful user experience.

📝 Enhancement Note: The responsibility to "manage and prioritize the Product Backlog and steering the development team" is typically associated with a Product Manager role. For a Product Designer, this likely means providing strong design input and rationale to the Product Manager and development team to influence prioritization and direction, rather than direct ownership of the backlog.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred, though not explicitly stated. A strong portfolio can often substitute for formal education.

Experience: 5+ years of progressive experience in Product Design, UX/UI Design, or a similar role, with a proven track record of delivering successful digital products.

Required Skills:

• Enterprise Tool Design: Demonstrated experience designing complex features and workflows for business-to-business (B2B) applications such as CRMs, ERPs, or other enterprise software solutions.
• Design Tool Proficiency: Expert-level proficiency with industry-standard design and prototyping tools, with a specific emphasis on Figma.
• User Research Expertise: Proven ability to plan, conduct, and synthesize various qualitative and quantitative user research methods to uncover user needs and validate design concepts.
• Data-Driven Design: Strong ability to leverage product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) to inform design decisions, identify user behavior patterns, and validate hypotheses.
• Strategic & Analytical Thinking: Excellent ability to connect user needs with business objectives, translate abstract concepts into concrete designs, and make data-informed decisions.
• Communication & Collaboration: Exceptional verbal, written, and visual communication skills; ability to clearly articulate design rationale to diverse audiences and collaborate effectively with cross-functional teams (Product, Engineering, Marketing).
• Problem-Solving: A proactive and innovative approach to identifying and solving design challenges with a keen eye for detail and a commitment to high-quality user experiences.

Preferred Skills:

• Familiarity with the nonprofit sector and its unique fundraising and operational needs.
• Experience working in a high-growth or startup environment, demonstrating adaptability and a results-oriented mindset.
• Familiarity with agile development methodologies and best practices for design within an agile framework.

📝 Enhancement Note: The emphasis on enterprise tool design and B2B applications is a critical differentiator for this role, indicating a need for experience with complex workflows, data management, and business-oriented user interfaces, rather than purely consumer-facing applications.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 5 years of product design work, with a strong emphasis on end-to-end design processes for complex applications.
• Include detailed case studies that highlight your strategic thinking, problem-solving approach, and visual design proficiency.
• Demonstrate experience designing features and workflows for B2B applications, such as CRMs, ERPs, or similar enterprise software solutions.
• Present a clear articulation of user research methodologies employed, how insights were translated into design decisions, and how user needs were met.
• Provide examples of how data analytics were used to inform design choices and iterate on product improvements.
• Illustrate contributions to or creation of design systems, showcasing consistency and scalability in your design work.

Process Documentation:

• Design case studies should clearly document the problem statement, your role, the design process followed, key challenges, and the final outcomes with measurable results.
• Demonstrate the ability to articulate design rationale and decision-making processes, linking them back to user research and business goals.
• Show examples of collaboration with cross-functional teams (Product Managers, Engineers) and how user journeys were effectively handed off for implementation.

📝 Enhancement Note: For a senior Product Designer role, the portfolio is paramount. It's not just about showcasing aesthetically pleasing designs, but also the strategic thinking, research, problem-solving, and collaboration that went into them. The emphasis on B2B and enterprise tools means case studies should reflect complexity and business impact.

💵 Compensation & Benefits

Salary Range:

• Canada: $80,000 - $95,000 USD per year
• United States: $90,000 - $110,000 USD per year

📝 Enhancement Note: The salary ranges provided are in USD regardless of the country, which is common for remote roles in tech companies that operate internationally. The ranges are competitive for a Product Designer with 5+ years of experience in the North American market, particularly for a well-established SaaS company like Donorbox.

Benefits:

• Fully remote work environment, allowing for flexibility and work-life balance.
• Generous paid time off (21 days annually, including birthday), 2 paid volunteer days, and 8+ paid holidays, plus additional sick days based on location.
• Comprehensive employer-sponsored health insurance plan (medical, dental, vision, life) through TriNet.
• Retirement savings plans: 401(k) with up to 4% employer match (US) and RRSP (Canada).
• Home office and professional development reimbursement up to $1,500.
• Eligibility for an employee equity plan (stock options), offering a stake in the company's success.
• Access to a wellness program featuring fitness and mindfulness classes.
• The opportunity to contribute to a mission-driven company serving nonprofit organizations.

Working Hours: While not explicitly stated, a standard full-time role typically implies around 40 hours per week. The remote nature of the role and the company's global distribution suggest a degree of flexibility, but core collaboration hours may be expected.

📝 Enhancement Note: The benefits package is robust, reflecting a company that invests in its remote employees' well-being, financial security, and professional growth. The inclusion of equity and professional development stipends is particularly attractive for senior roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Nonprofit Technology / SaaS (Software as a Service) - specifically focusing on fundraising and donor management solutions. Company Size: 150+ employees, indicating a medium-sized, growing company that has likely established some mature processes while retaining agility. Founded: 2014, suggesting a company with a solid track record and proven market presence, having grown significantly since its inception.

Team Structure:

• The role reports directly to the Director of Product, placing the Product Designer within the product management function, but with close ties to engineering and other departments.
• The team is fully distributed across 16+ states and 23+ countries, fostering a global, diverse, and collaborative remote-first culture.
• Close collaboration is expected with Product Managers and Tech Leads, as well as with engineers, marketing, and other cross-functional teams.

Methodology:

• Data-Driven Approach: Strong emphasis on leveraging data analytics (e.g., Amplitude, Mixpanel) for research, decision-making, and product iteration.
• User-Centered Design: Core philosophy of understanding and prioritizing user needs throughout the product development lifecycle.
• Agile Development: While not explicitly stated as a requirement, the mention of "steering the development team" and the typical nature of SaaS companies suggest an agile or hybrid agile methodology is likely in practice.
• Design System Utilization: Commitment to a design system for consistency and efficiency, indicating best practices in UI/UX development.

Company Website: https://donorbox.org/

📝 Enhancement Note: Donorbox's mission to serve nonprofits likely influences its culture, emphasizing impact and effectiveness. The fully distributed nature means strong communication and asynchronous collaboration skills are key. The company's high rating on G2 suggests a strong customer focus and product quality.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Senior level Product Designer role, requiring significant autonomy and experience. It sits within the Product function, contributing directly to product strategy and execution.

Reporting Structure: Direct reporting to the Director of Product. This provides a clear line of communication and mentorship for design strategy and career development. Collaboration will be extensive with Product Managers and Tech Leads.

Operations Impact: The Product Designer is crucial in shaping the user experience of Donorbox's platform, directly impacting user adoption, retention, customer satisfaction, and ultimately, the success of the nonprofits that use the product. By designing effective fundraising tools, the role contributes to the company's mission of accelerating positive impact.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in enterprise B2B SaaS design, user research methodologies, and data-driven product development.
• Leadership Potential: As a senior member of the product team, there's potential to mentor junior designers, lead design initiatives, and influence product strategy more broadly.
• Cross-Functional Influence: The role offers opportunities to gain exposure and influence across various departments (Product, Engineering, Marketing), broadening understanding of the business.
• Industry Expertise: Gaining deep knowledge of the nonprofit sector can open doors to specialized roles within mission-driven organizations or related industries.

📝 Enhancement Note: The role is well-defined for an experienced designer, offering a clear path for impact and professional growth within a stable, mission-driven company. The remote setting also provides flexibility for personal and professional development.

🌐 Work Environment

Office Type: Fully remote. There is no central office; employees work from their home offices.

Office Location(s): Employees are based in Canada and the United States. The specific local office is not applicable due to the fully remote nature.

Workspace Context:

• Collaborative Environment: Despite being remote, the company emphasizes collaboration through various digital tools and communication channels, fostering a sense of team connection.
• Tools & Technology: Employees are expected to be proficient with common remote work tools and have access to necessary design software. A home office reimbursement package is provided to ensure a productive workspace.
• Team Interaction: Regular interaction with product managers, engineers, and other cross-functional teams will occur via video calls, chat, and project management platforms.

Work Schedule: While a standard 40-hour work week is typical for full-time roles, the distributed nature of the team may offer some flexibility in daily scheduling, provided core collaboration hours and timely responses are maintained.

📝 Enhancement Note: The fully remote setup requires strong self-discipline and proactive communication. The company's investment in home office setup and professional development underscores its commitment to supporting its remote workforce.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: Application & Screening Questions: Submit application via Greenhouse, answering specific questions to assess initial fit and motivation.
• Stage 2: Prescreen Call (Talent Team): A preliminary conversation to assess general qualifications, cultural fit, and understanding of the role.
• Stage 3: Interview with Hiring Manager (Director of Product): Deeper dive into experience, design philosophy, and strategic thinking.
• Stage 4: Technical Manager Interview: Likely focused on practical design skills, tool proficiency, and understanding of B2B/enterprise design challenges.
• Stage 5: Panel/Final Interview: A broader discussion with multiple stakeholders (potentially including peers from Product and Engineering) to assess collaboration, communication, and overall fit.
• Stage 6: Background & Reference Checks: Standard verification process.

Portfolio Review Tips:

• B2B/Enterprise Focus: Prioritize case studies that showcase your experience with complex business applications, data management features, and enterprise workflows. Highlight how you translated intricate business needs into intuitive user experiences.
• Process Depth: Clearly articulate your end-to-end design process for each project. Detail your user research methods, problem identification, ideation, wireframing, prototyping, user testing, and iteration stages.
• Data Integration: Showcase how you used data (analytics, user feedback) to inform your design decisions and measure the impact of your work. Quantify results whenever possible (e.g., "improved conversion by X%", "reduced task completion time by Y%").
• Figma Proficiency: Be prepared to discuss your Figma workflow and potentially demonstrate your skills or discuss specific advanced techniques you use.
• Communication Clarity: Be ready to verbally walk through your portfolio, clearly explaining your role, the problem, your solution, and the outcomes. Practice articulating your design rationale and how it aligns with business goals.

Challenge Preparation:

• Expect potential design exercises or case studies that assess your ability to solve problems relevant to Donorbox's platform.
• Prepare to discuss how you would approach designing a new feature or improving an existing one, focusing on user research and data-driven insights.
• Be ready to talk about your experience contributing to or managing design systems and ensuring UI consistency.

📝 Enhancement Note: The multi-stage interview process is typical for senior roles in tech companies. The portfolio review is a critical component, and candidates should tailor their presentation to highlight the specific requirements of this B2B/enterprise-focused product design role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Expert-level proficiency is required.
• User Research Tools: Familiarity with tools for conducting user interviews, usability testing, and surveys (e.g., UserTesting.com, Lookback, Maze, SurveyMonkey).
• Prototyping Tools: Advanced use of Figma for interactive prototyping.

Analytics & Reporting:

• Product Analytics Platforms: Experience with tools like Amplitude, Mixpanel, or Google Analytics is crucial for data-driven design decisions and performance monitoring.
• Data Visualization Tools: While not explicitly mentioned, familiarity with tools for understanding and presenting data insights (e.g., Tableau, Looker) can be beneficial.

CRM & Automation:

• CRM Systems: Understanding of how CRMs function is beneficial, given the B2B/enterprise focus and Donorbox's own product (donor management). Experience with Salesforce, HubSpot, or similar platforms would be advantageous.
• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for managing design tasks and collaborating with development teams.

📝 Enhancement Note: The emphasis on Figma and product analytics tools highlights the blend of creative design and data-driven strategy required for this role. Understanding the context of CRM and donor management systems is also a significant advantage.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A strong desire to contribute to the mission of serving nonprofits and facilitating positive global impact.
• User-Centricity: A deep commitment to understanding and advocating for the user throughout the product development process.
• Data-Informed: Utilizing data and analytics as a core component of decision-making and problem-solving.
• Collaboration & Transparency: Working effectively and openly with cross-functional teams in a remote-first environment.
• Excellence & Quality: A dedication to producing high-quality, well-crafted designs and user experiences.
• Continuous Improvement: A mindset of iterating, learning, and evolving both the product and personal skills.

Collaboration Style:

• Asynchronous & Remote-First: Expect a communication style that accommodates different time zones, relying on clear written communication, documentation, and efficient use of collaboration tools.
• Cross-Functional Partnership: Close working relationships with Product Managers and Engineers are essential, requiring clear communication of design rationale and effective feedback loops.
• Design System Advocacy: Contributing to and championing the design system to ensure consistency and efficiency across the product.

📝 Enhancement Note: The company's mission-driven nature and fully distributed team shape its culture. Expect a professional, collaborative, and results-oriented environment where clear communication and data-informed decisions are highly valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate nonprofit fundraising workflows and donor management needs into intuitive and user-friendly interfaces for a B2B audience.
• Balancing User Needs & Business Goals: Effectively integrating user desires with Donorbox's strategic objectives and technical constraints.
• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully distributed, global team environment.
• Data Interpretation: Accurately interpreting product analytics and user feedback to drive meaningful design improvements.

Learning & Development Opportunities:

• Deep Dive into Nonprofit Tech: Gaining specialized knowledge in the unique challenges and opportunities within the nonprofit technology sector.
• Advanced B2B Design: Honing skills in designing for complex business applications, data-heavy interfaces, and enterprise-level user flows.
• Data Analytics for Design: Strengthening the ability to leverage product analytics for strategic design decision-making.
• Design System Contribution: Playing a key role in evolving and maintaining a growing design system.

📝 Enhancement Note: This role offers significant opportunities for professional growth by tackling complex design challenges within a specific, impactful industry and a modern, remote-first tech company.

💡 Interview Preparation

Strategy Questions:

• Product Strategy & Design Process: Be prepared to discuss how you would approach designing a new feature for Donorbox, detailing your research methodology, user journey mapping, and how you'd involve stakeholders. How do you balance user needs with business objectives in your design process?
• B2B/Enterprise Design Experience: Describe a complex feature you designed for a B2B application. What were the key challenges, how did you address them, and what was the impact? Discuss your experience with CRMs or similar enterprise tools.
• Data-Driven Design: How do you use data to inform your design decisions? Provide examples of how you've used product analytics (like Amplitude or Mixpanel) to validate hypotheses or identify areas for improvement.
• Collaboration & Communication: How do you collaborate with Product Managers and Engineers? Describe a situation where you had to present a design vision or defend a design decision to a cross-functional team.

Company & Culture Questions:

• Research Donorbox's mission, its target audience (nonprofits), and its product offerings. Understand the pain points of nonprofits in fundraising and donor management.
• Be ready to discuss why you are interested in working for a mission-driven company and specifically for Donorbox.
• How do you thrive in a fully remote work environment? What are your strategies for effective remote collaboration and self-management?

Portfolio Presentation Strategy:

• Structure: Organize your portfolio to clearly showcase 3-5 of your strongest end-to-end case studies. For each case study, clearly state the problem, your role, the process, your solutions, and the outcomes/impact.
• B2B Emphasis: Ensure your selected case studies highlight your experience with complex B2B applications, data, and enterprise workflows.
• Visuals & Narrative: Use high-quality visuals (wireframes, mockups, prototypes) and a compelling narrative to guide the interviewer through your thought process and design decisions.
• Data & Metrics: Quantify your impact wherever possible. Show how your designs led to measurable improvements in user satisfaction, efficiency, or business metrics.
• Figma & Tools: Be prepared to discuss your proficiency with Figma and other design tools, and how you leverage them in your workflow.

📝 Enhancement Note: The interview process will heavily assess your strategic thinking, B2B/enterprise design expertise, and ability to work autonomously and collaboratively in a remote setting. A well-prepared, targeted portfolio presentation is crucial for success.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application directly through the provided Greenhouse link.
• Portfolio Customization: Ensure your online portfolio is up-to-date and prominently features your most relevant B2B/enterprise design experience, user research, and data-driven case studies. Highlight your Figma proficiency.
• Resume Optimization: Tailor your resume to emphasize your 5+ years of experience, specific skills in enterprise tool design, user research, and data analysis. Quantify achievements where possible.
• Interview Preparation: Practice articulating your design process, problem-solving approach, and impact using the STAR method (Situation, Task, Action, Result), focusing on B2B/enterprise examples. Prepare to walk through your portfolio with clarity and confidence.
• Company Research: Familiarize yourself with Donorbox’s mission, product, and the nonprofit sector. Understand their values and how your skills and experience align with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.