Product Designer (12-month contract)

📍 Job Overview

Job Title: Product Designer (12-month contract)

Company: REA Group

Location: Richmond, Melbourne VIC, Australia

Job Type: Full-Time Contract

Category: Product Design / User Experience

Date Posted: 2025-11-07

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• This role offers an end-to-end product development lifecycle experience, focusing on solving real-world property-related problems and pushing the boundaries of product innovation.

• The Product Designer will collaborate closely with Product and Engineering teams to create market-leading digital tools, content, and features that connect people with property.

• Success in this role hinges on understanding business opportunities, user needs, competitive landscapes, and technical constraints to deliver impactful, user-centric design solutions.

• The position emphasizes a lean mindset, utilizing design frameworks and a "just enough design" approach to plan, prioritize, and execute design initiatives effectively within an agile environment.

📝 Enhancement Note: While the input data is for a "Product Designer," this output is tailored to Revenue Operations, Sales Operations, or GTM roles. The original job description focuses on product design, not operations. Therefore, significant inferences and reinterpretation of responsibilities and skills are necessary to align with the requested operations focus. This means re-contextualizing core design activities into operations equivalents, such as "solving problems" becoming "optimizing processes" and "creating experiences" becoming "enhancing user journeys within operational systems."

📈 Primary Responsibilities

• Drive process optimization and workflow improvements across sales, marketing, and customer success functions by analyzing existing operational inefficiencies.

• Collaborate with cross-functional teams (Sales, Marketing, Customer Success, IT) to define operational requirements, identify pain points, and design scalable solutions.

• Develop and implement operational frameworks, best practices, and standard operating procedures (SOPs) to enhance efficiency and data integrity.

• Support the design and implementation of operational systems and tools, ensuring they align with business objectives and user needs within the operations ecosystem.

• Conduct qualitative and quantitative research to understand user (internal stakeholders) needs and operational pain points, translating insights into actionable recommendations.

• Design and prototype operational workflows, system integrations, and automation solutions to streamline processes and improve productivity.

• Support the tracking and analysis of operational performance, monitoring key metrics over time through analytics and reporting, and iterating on processes to achieve business and user goals.

• Ensure adherence to operational standards, data governance policies, and design system guidelines for operational tools and platforms.

• Assist in planning and prioritizing operational initiatives using a lean mindset to achieve strategic goals and deliver on objectives within the GTM strategy.

• Deliver commercially feasible, user-centric operational solutions that meet team goals and business objectives, contributing to a positive brand perception through efficient operations.

📝 Enhancement Note: The original responsibilities for a Product Designer have been reinterpreted to fit a Revenue Operations or Sales Operations context. For instance, "creating experiences that help push the boundaries within our products" has been translated to "drive process optimization and workflow improvements across sales, marketing, and customer success functions." Similarly, "supporting in conducting unbiased research" is now framed as understanding "user (internal stakeholders) needs and operational pain points."

🎓 Skills & Qualifications

Education: Bachelor's degree in Business Administration, Operations Management, Information Systems, or a related field, or equivalent practical experience.

Experience: 3+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a similar GTM operations role, demonstrating a strong understanding of industry-standard tools and best practice processes.

Required Skills:

• Proven experience in process analysis, design, and optimization within a GTM (Go-To-Market) context.

• Proficiency in leveraging industry-standard design and modeling tools for operational workflows and systems (e.g., Lucidchart, Visio, Miro, or similar).

• Strong understanding of CRM systems (e.g., Salesforce, HubSpot) and their operational implications for sales, marketing, and service.

• Demonstrated ability to conduct qualitative and quantitative research to identify operational pain points and opportunities.

• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Engineering, Finance) to achieve common goals.

• A solutions-focused approach to problem-solving within fast-paced and agile environments.

• Familiarity with GTM strategies and the operational levers that drive revenue growth.

Preferred Skills:

• Experience with marketing automation platforms (e.g., Marketo, Pardot, HubSpot Marketing Hub).

• Knowledge of business intelligence and data visualization tools (e.g., Tableau, Power BI, Looker).

• Familiarity with project management methodologies and tools (e.g., Agile, Scrum, Jira).

• Experience with data analysis and interpretation to inform operational decisions.

• Understanding of system integrations and their impact on operational workflows.

• Familiarity with sales enablement platforms and processes.

📝 Enhancement Note: The original requirements for a Product Designer (e.g., motion design, interaction design) have been replaced with operations-specific skills like CRM proficiency, GTM strategy understanding, and process optimization. The experience level (2-5 years) is inferred from the original "3+ years of experience" and the context of a contract role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a minimum of 3 years of experience in designing and implementing operational improvements, showcasing tangible results.

• Provide case studies that illustrate your ability to analyze complex operational challenges, design effective solutions, and drive measurable business outcomes.

• Include examples of operational process maps, workflow diagrams, or system architecture designs that highlight your systematic approach to problem-solving.

Process Documentation:

• Examples of documented Standard Operating Procedures (SOPs) for key GTM operational processes (e.g., lead management, opportunity management, forecasting).

• Demonstrate experience in creating process documentation that is clear, concise, and actionable for end-users and stakeholders.

• Showcase how you have used process documentation to support training, system implementation, or continuous improvement efforts.

📝 Enhancement Note: This section has been entirely crafted to reflect operations portfolio expectations. Instead of design portfolios, it focuses on process documentation, case studies demonstrating operational impact, and system design examples relevant to GTM functions. This aligns with the shift from a product design role to an operations-focused one.

💵 Compensation & Benefits

Salary Range: AUD $90,000 - $130,000 per annum (pro-rata for 12-month contract).

Benefits:

• Contract Role Specifics: A 12-month contract engagement offering defined project scope and potential for extension.

• Hybrid Work Model: Access to a flexible, hybrid working arrangement, balancing remote work with in-office collaboration.

• Professional Development: Opportunities for continuous learning through Hackdays, access to internal training resources, and potential exposure to different design and operations frameworks.

• Employee Assistance Programs: Access to programs supporting physical, mental, emotional, and financial well-being.

• Leave Options: Flexible leave options, including birthday leave and the ability to purchase additional leave, promoting work-life balance.

• Parental Leave: Comprehensive flexible parental leave offering for primary and secondary carers.

• Community Engagement: Participation in REA's "Because We Care" program, offering volunteering leave, community grants, and matched payroll giving.

Working Hours: Approximately 40 hours per week, with flexibility to accommodate agile project needs and personal work-life balance.

📝 Enhancement Note: The salary range is an estimate derived from industry benchmarks for similar roles in Melbourne and the contract duration. Benefits are a mix of standard contract employment perks and those explicitly mentioned by REA Group, reframed for an operations context.

🎯 Team & Company Context

🏢 Company Culture

Industry: Online Real Estate Classifieds / Technology. REA Group operates within the dynamic digital property market, leveraging technology to connect buyers, sellers, and renters. This industry context means a strong focus on data-driven decision-making, user experience optimization, and rapid adaptation to market trends, all of which are critical for effective GTM operations.

Company Size: Large (500-10,000 employees). This size suggests established processes and a structured environment, but also ample opportunity for cross-functional collaboration and impact. For operations professionals, this often means working with complex systems and a need for scalable solutions.

Founded: 1995. With a history spanning several decades, REA Group has evolved significantly, demonstrating resilience and adaptability in the tech landscape. This longevity implies a mature operational foundation and a culture that values continuous improvement.

Team Structure:

• The Design team operates as a key pillar supporting Product and Engineering, indicating a strong emphasis on user-centricity and integrated development.

• This role is part of a "Federated Design" framework, suggesting a balance between centralized design standards and decentralized execution within product teams, which often requires strong operational coordination.

Methodology:

• Emphasis on a "lean mindset" and "just enough design," translating to an agile, iterative approach to operations – focusing on delivering value quickly and efficiently.

• Utilization of a "Playbook" and "Federated Design frameworks" suggests standardized processes and guidelines that operations professionals will need to adhere to and potentially help refine.

• Data-driven decision-making is implied through the focus on user research, analytics, and performance tracking, aligning with core operations principles.

Company Website: https://www.rea-group.com/

📝 Enhancement Note: The company context is derived from the provided LinkedIn data and the job description. Industry, size, and founding date are used to infer the operational landscape and potential challenges/opportunities for an operations professional. The "Team Structure" and "Methodology" sections are interpreted through the lens of how a design team's collaboration and processes might mirror or influence operational workflows.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Operations Specialist/Designer. This role is positioned for individuals with 3+ years of experience who can work independently on design tasks but also collaborate effectively within a team. They are expected to contribute to problem-solving and process refinement, moving beyond task execution to strategic input.

Reporting Structure: The Product Designer reports into the Design team, which partners with Product and Engineering. In an operations context, this implies reporting to an Operations Manager or Director, with strong dotted-line reporting or collaboration with Product Management and Engineering Leads. The focus is on contributing to the overall GTM strategy through operational excellence.

Operations Impact: The role's impact is centered on enhancing user satisfaction and driving business growth through optimized operational processes and systems. By improving the efficiency and effectiveness of GTM functions, this role directly contributes to revenue generation, customer retention, and overall business performance.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific GTM operations areas such as CRM administration, marketing automation strategy, sales process optimization, or data analytics.

• Project Leadership: Take ownership of key operational projects, leading design and implementation phases for new systems or process improvements.

• Cross-Functional Exposure: Gain broader business acumen by working across Sales, Marketing, Customer Success, Finance, and IT departments, understanding their operational needs and challenges.

• Mentorship: Opportunity to be mentored by senior operations leaders and potentially mentor junior team members as the operations function matures.

• Contract-to-Permanent: Potential to transition into a permanent role based on performance and business needs, offering long-term career stability within REA Group.

📝 Enhancement Note: The "Career & Growth Analysis" is tailored to an operations professional. The original role's "product development process" is reframed as "GTM operations," and "design skills" are translated into "operations expertise." Growth opportunities are aligned with typical career paths in Revenue Operations and Sales Operations.

🌐 Work Environment

Office Type: Hybrid model with a physical office presence in Richmond, Melbourne. This suggests a blend of remote flexibility and collaborative in-office work.

Office Location(s): Richmond, Melbourne VIC, Australia. This location is a vibrant commercial hub, offering good accessibility and a strong professional network.

Workspace Context:

• Collaborative Spaces: The office environment likely includes open-plan areas, meeting rooms, and potentially dedicated collaboration zones designed to foster teamwork and innovation between product, engineering, and operations functions.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized hardware for design and prototyping, which would translate to access to necessary operational software and analytical tools.

• Team Interaction: Opportunities for regular face-to-face interaction with colleagues, fostering strong working relationships and facilitating efficient communication for operational alignment and problem-solving.

Work Schedule: A standard work week (e.g., Monday-Friday) with a hybrid arrangement allows for flexibility in managing personal commitments alongside project deadlines, crucial for operations roles that often require deep focus and structured work blocks.

📝 Enhancement Note: The work environment description is adapted from the "hybrid and flexible approach to working" and the specific location, contextualized for how it would impact an operations professional. Emphasis is placed on collaboration and the tools/environment conducive to operations work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, experience, and cultural fit for the contract role. Be prepared to discuss your operations experience and understanding of GTM processes.

• Hiring Manager Interview: A deeper dive into your operational experience, problem-solving skills, and approach to process design and system implementation. Expect questions about past projects and how you've driven efficiency.

• Portfolio Review / Case Study: Present 1-2 key operational projects from your portfolio. Focus on the challenge, your approach, the solution implemented, and the measurable results (e.g., efficiency gains, cost savings, revenue impact). Be ready to discuss your role and the specific operations tools or methodologies used.

• Team/Peer Interview: Meet with potential cross-functional collaborators (e.g., Sales Ops, Marketing Ops, Engineering) to assess teamwork, communication, and alignment with the company's collaborative culture.

• Final Interview: Possibly with a senior leader to discuss strategic alignment and long-term potential.

Portfolio Review Tips:

• Operations Focus: Curate examples that highlight your experience in optimizing GTM operations, process automation, CRM/system implementation, and data-driven decision-making.

• Quantify Impact: For each case study, clearly articulate the problem, your solution, and the quantifiable results (e.g., "Reduced lead response time by 25%," "Improved forecast accuracy by 15%," "Streamlined onboarding process, saving 10 hours per new hire per month").

• Showcase Process Thinking: Include process maps, workflow diagrams, or system architecture visuals to demonstrate your structured approach.

• Tool Proficiency: Briefly mention the key operations tools and technologies you utilized in each project.

• Tailor to REA: Research REA Group's business and GTM strategy to tailor your presentation and highlight how your operations expertise can support their goals.

Challenge Preparation:

• Process Design Exercise: You might be given a hypothetical GTM operational challenge and asked to outline your approach to diagnosing the problem, designing a solution, and measuring success. Focus on a structured, data-informed methodology.

• System Recommendation: Be prepared to discuss how you would evaluate and recommend operational tools or systems to address specific business needs.

• Stakeholder Management: Practice articulating operational strategies and justifications clearly and concisely, anticipating questions from different functional perspectives (sales, marketing, finance).

📝 Enhancement Note: The interview and portfolio review process is entirely constructed based on typical expectations for operations roles, emphasizing process, data, and impact, rather than the pure design skills of the original job description.

🛠 Tools & Technology Stack

Primary Tools:

• CRM: Salesforce (Sales Cloud, Service Cloud) or HubSpot CRM – for managing customer data, sales pipelines, and service workflows. Proficiency in configuration, administration, and reporting is key.

• Marketing Automation: Marketo, Pardot, or HubSpot Marketing Hub – for managing marketing campaigns, lead nurturing, and demand generation operations.

• Data Analysis & BI: Tableau, Power BI, Looker, or similar – for creating dashboards, analyzing GTM performance metrics, and generating insights.

• Project Management & Collaboration: Jira, Asana, Trello, or Miro – for managing projects, tracking tasks, and facilitating team collaboration on operational initiatives.

• Spreadsheet Software: Advanced Excel or Google Sheets – for data manipulation, financial modeling, and ad-hoc analysis.

Analytics & Reporting:

• Pipeline Analysis Tools: Leveraging CRM and BI tools to track sales pipeline health, conversion rates, and velocity.

• Performance Dashboards: Experience in building and interpreting dashboards that monitor key GTM KPIs (e.g., MQLs, SQLs, conversion rates, customer lifetime value, churn).

• Attribution Modeling: Understanding of marketing and sales attribution models to assess the effectiveness of different GTM activities.

CRM & Automation:

• Workflow Automation: Experience with native CRM workflow builders (e.g., Salesforce Process Builder/Flow) or dedicated automation platforms (e.g., Zapier, Workato) to automate repetitive tasks and streamline processes.

• System Integration: Understanding of how to integrate different GTM technology stack components (CRM, Marketing Automation, ERP, Support tools) to ensure data consistency and flow.

• Data Management: Expertise in data hygiene, deduplication, and governance best practices within CRM and related systems.

📝 Enhancement Note: The tools and technology stack are representative of those commonly used in Revenue Operations, Sales Operations, and Marketing Operations. This section infers the likely technology environment based on the reimagined role, moving away from pure product design tools.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using data, analytics, and performance metrics to inform operational strategies and measure success.

• Process Excellence: A commitment to defining, documenting, and continuously improving operational processes for efficiency, scalability, and consistency.

• Collaboration & Partnership: Fostering strong working relationships with Sales, Marketing, Customer Success, Finance, and Engineering teams to ensure alignment and drive collective GTM success.

• Customer Centricity (Internal & External): Understanding that operational improvements should ultimately benefit both internal stakeholders (by making their jobs easier and more effective) and external customers (through seamless experiences).

• Agility & Adaptability: Embracing change and iterating quickly to respond to evolving market conditions, business needs, and technological advancements.

Collaboration Style:

• Cross-functional Integration: Actively seeking opportunities to integrate operations insights and solutions across different departments, breaking down silos.

• Transparent Communication: Maintaining open and honest communication regarding operational changes, challenges, and successes with all relevant stakeholders.

• Feedback Loop Culture: Encouraging and actively participating in feedback exchange sessions to refine processes, systems, and strategies.

• Proactive Problem Solving: Anticipating potential operational roadblocks and collaborating with teams to develop preventative measures or rapid response plans.

📝 Enhancement Note: These values and collaboration styles are typical for high-performing operations teams, emphasizing data, efficiency, and cross-functional teamwork, aligning with the recontextualized role.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Understanding and influencing processes within a large company like REA Group can be complex; requires strong stakeholder management and communication skills.

• Balancing Standardization with Flexibility: Implementing consistent operational frameworks while allowing for the agility needed in a fast-paced tech environment.

• Data Integrity Across Systems: Ensuring data accuracy and consistency across multiple integrated GTM tools requires ongoing vigilance and robust processes.

• Adapting to Evolving GTM Strategies: Staying ahead of market changes and evolving sales/marketing strategies requires continuous learning and operational agility.

Learning & Development Opportunities:

• Operations Certifications: Pursue certifications in specific CRM platforms (e.g., Salesforce Administrator/Consultant), marketing automation tools, or project management methodologies.

• Industry Conferences & Webinars: Attend GTM, Revenue Operations, or Sales Operations focused events to learn about best practices, emerging trends, and new technologies.

• Mentorship Programs: Engage with senior operations leaders within REA Group or industry networks for guidance on career development and strategic thinking.

• Cross-Functional Training: Participate in training offered by Sales, Marketing, or Product teams to gain a broader understanding of the GTM ecosystem.

📝 Enhancement Note: Challenges and growth opportunities are framed around common hurdles and development paths within the operations field, drawing from the inferred context of working in a large tech company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant inefficiency in a GTM process. How did you diagnose the problem, what solution did you propose, and what was the measurable impact?" (Focus on process mapping, data analysis, solution design, and ROI).

• "How do you approach collaborating with Sales and Marketing teams to ensure alignment on operational processes and data standards?" (Highlight communication, empathy, and shared goal-setting).

Company & Culture Questions:

• "What do you know about REA Group's business, and how do you see operations playing a role in its success in the property technology space?" (Research REA's market position, competitors, and recent news).

• "Describe your ideal work environment and how you contribute to a collaborative team culture, especially in a hybrid setting." (Align your response with REA's values of high performance and care).

Portfolio Presentation Strategy:

• Structure: Use the STAR method (Situation, Task, Action, Result) for each case study. Clearly define the context, your specific role and responsibilities, the actions you took, and the quantifiable outcomes.

• Visuals: Prepare clear, concise visuals such as process flowcharts, dashboards mockups, or data charts to support your narrative. Ensure they are easy to understand at a glance.

• Focus on Impact: Emphasize the business value and ROI of your operational improvements. Be ready to discuss metrics like efficiency gains, cost savings, revenue impact, or improved user satisfaction.

• Tool Context: Briefly explain the tools and technologies used, focusing on why they were chosen and how they facilitated the solution, rather than just listing them.

📝 Enhancement Note: Interview questions are designed to probe operations-specific competencies, strategic thinking, and problem-solving skills relevant to GTM functions, moving away from pure product design scenarios.

📌 Application Steps

To apply for this operations position:

• Submit your application through the REA Group careers portal.

• Tailor Your Resume: Highlight specific achievements and responsibilities related to Revenue Operations, Sales Operations, or GTM functions. Quantify your impact using metrics and keywords relevant to operations (e.g., CRM optimization, process automation, data analysis, GTM strategy support).

• Prepare Your Portfolio: Select 2-3 impactful operational projects that showcase your process design, system implementation, and data analysis skills. Be ready to articulate the business problem, your solution, and the measurable results.

• Research REA Group: Understand their business model, market position, and GTM approach. Consider how operational efficiencies can contribute to their success in the digital property space.

• Practice Your Pitch: Be prepared to articulate your experience, operational philosophy, and how you can add value to REA Group's GTM operations during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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