Product Design Manager (Exchange)

📍 Job Overview

Job Title: Product Design Manager (Exchange) Company: Crypto.com Location: Taipei, Taiwan Job Type: Full-time Category: Product Design / User Experience Operations Date Posted: 2025-09-17 Experience Level: Mid-Senior Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• Leads and mentors a team of product designers within the Exchange division, fostering a collaborative and growth-oriented environment.
• Drives the design strategy and execution for web and mobile applications, ensuring alignment with product vision and business objectives.
• Conducts user research to inform design decisions and validate product enhancements, focusing on user-centered design principles.
• Collaborates cross-functionally with Product Managers to define product roadmaps, establish priorities, and deliver high-quality design solutions at scale.
• Leverages deep expertise in design craft and an understanding of trading platforms to identify and address product and design issues.

📝 Enhancement Note: While the job title is "Product Design Manager," the responsibilities and requirements, particularly the emphasis on leading a design team, user research, and collaborating with product management, position this role within a broader "User Experience Operations" or "Product Operations" umbrella, focusing on the operational aspects of design delivery and team management. The requirement to be an active trader and have experience in a "top tier trading team" is highly specific and suggests a deep operational understanding of the trading platform's user journey and pain points.

📈 Primary Responsibilities

• Lead, coach, and mentor a team of product designers, providing constructive feedback and direction to enhance their skills and output.
• Develop and maintain an optimal design process for the team, ensuring efficient workflow and high-quality design deliverables.
• Create and present compelling design concepts, prototypes, and specifications that clearly communicate product and feature directions.
• Collaborate closely with multiple Product Managers to align on timelines, priorities, and the successful delivery of features within the Exchange platform.
• Oversee and manage multiple design projects concurrently, ensuring timely execution and the delivery of shippable, high-quality products.
• Facilitate and conduct user research activities, including user interviews, focus groups, and usability testing, to gather actionable insights.
• Translate business objectives and executive vision into tangible design roadmaps and strategies for the Exchange product suite.
• Present design rationale and decisions effectively to executive teams and cross-functional stakeholders, fostering buy-in and alignment.
• Actively engage with the Crypto.com Exchange as a user, identifying and escalating design and product issues to drive continuous improvement.

📝 Enhancement Note: The responsibilities highlight a blend of people management, strategic design leadership, and hands-on involvement in the design process. The emphasis on establishing and maintaining a design process and actively using the product points to a strong operational focus on design execution and improvement.

🎓 Skills & Qualifications

Education:

• A Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected, though equivalent practical experience will be strongly considered.

Experience:

• Minimum of 2 years of experience working within a top-tier trading team, demonstrating a deep understanding of the trading environment and user needs.
• Extensive experience in designing multiple B2C digital products and services for diverse international audiences, with a strong emphasis on user-centered design principles.
• Proven track record of successfully managing and coaching a design team, fostering professional growth and delivering impactful design solutions.
• Experience in overseeing multiple design projects simultaneously and delivering quality products at scale.

Required Skills:

• Product Design: Mastery of end-to-end product design processes, from user research and ideation to prototyping and final implementation for digital products.
• Team Leadership & Coaching: Demonstrated ability to lead, mentor, and develop a team of designers, fostering a positive and productive design environment.
• User Research & Usability Testing: Proficiency in planning and executing various user research methodologies, including 1:1 interviews and usability testing, to gather critical user insights.
• User Experience (UX) Principles: Deep understanding and application of human-centered design, UX principles, and best practices for B2C digital products.
• Collaboration & Stakeholder Management: Excellent ability to collaborate effectively with Product Managers, engineers, and other stakeholders to achieve shared goals.
• Design Process Management: Experience in establishing, maintaining, and optimizing design processes to ensure efficient and high-quality output.
• Creative Vision & Design Strategy: Strong creative vision coupled with the ability to develop design roadmaps and strategies that align with business objectives.
• Portfolio Development: A robust portfolio showcasing exceptional design work for digital products and services, demonstrating design craft and impact.

Preferred Skills:

• Trading Platform Expertise: Hands-on experience trading on cryptocurrency or financial exchanges, providing direct insight into user behavior and platform functionality.
• B2C Digital Product Design: Specific experience designing for high-transaction volume, global B2C platforms.
• Design Systems: Experience with establishing or contributing to design systems for consistency and scalability across products.
• Agile Methodologies: Familiarity with Agile and Scrum development processes and how design integrates within these frameworks.
• Visual Design & UI: Strong visual design skills and a keen eye for UI aesthetics, alongside UX expertise.

📝 Enhancement Note: The requirement for "Trading Knowledge" and "Must be a trader" is a critical differentiator, indicating that candidates are expected to have an intimate, practical understanding of the product they will be designing for, which is unusual for a typical Product Design Manager role and suggests a highly specialized operational requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong command of the design craft, including examples of innovative solutions for complex B2C digital products.
• Demonstrations of end-to-end design process, from initial problem definition and user research to detailed wireframes, interactive prototypes, and final UI designs.
• Case studies that clearly articulate the design challenges, the user-centered approach taken, and the impact of the design solutions on key business metrics (e.g., conversion rates, engagement, user satisfaction).
• Evidence of experience in leading design initiatives and managing design projects from conception to launch, highlighting leadership and project management capabilities.
• Examples of how user research and testing informed design decisions and led to measurable improvements in user experience.

Process Documentation:

• Showcase examples of how you have established, documented, and optimized design processes within a team or organization.
• Highlight experience in creating design workflows that ensure efficiency, collaboration, and high-quality output.
• Provide insights into how you measure the effectiveness of design processes and iterate on them for continuous improvement.
• Demonstrate an understanding of how design operations integrate with product development cycles and other business functions.

📝 Enhancement Note: For a role like this, the portfolio is paramount. It needs to go beyond just visual appeal and demonstrate a systematic approach to problem-solving, user advocacy, and strategic design leadership within a fast-paced, product-driven environment. The emphasis on "trading knowledge" implies that the portfolio should ideally include examples related to financial platforms or complex transactional interfaces.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Product Design Managers with 2-5 years of experience in a major tech hub like Taipei, and considering Crypto.com's position as a leading fintech/crypto company, a competitive annual salary range for this role in Taipei would likely fall between NT$1,500,000 to NT$2,500,000 (approximately USD $46,000 - $77,000). This estimate accounts for the specialized "trading team" experience and leadership responsibilities.

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).
• Competitive paid time off (PTO) and public holidays, with potential for additional days based on tenure.
• Opportunities for professional development, including training, workshops, and conference attendance.
• Performance-based bonuses and potential for stock options or crypto-based incentives.
• Employee discounts on Crypto.com products and services.
• Relocation assistance may be provided for eligible candidates moving to Taipei.
• Access to a vibrant and innovative work environment in the heart of Taipei's tech scene.

Working Hours:

• Standard full-time working hours are typically 40 hours per week, Monday through Friday.
• While an on-site role, there may be some flexibility offered based on team needs and project demands, but core hours will require presence in the Taipei office.

📝 Enhancement Note: The salary range is an estimate based on general market data for Taipei and the specific requirements of the role. Actual compensation will depend on the candidate's experience, skills, and negotiation. The benefits are typical for a tech company of Crypto.com's caliber and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cryptocurrency / Fintech / Financial Services. Crypto.com operates at the intersection of finance and technology, providing a wide range of crypto-related products and services, including an exchange, a debit card, and a wallet. This fast-paced, regulated industry requires a high degree of precision, security, and user trust. Company Size: Crypto.com is a global company with a significant and rapidly growing employee base, likely numbering in the thousands. This implies a structured organization with established processes but also opportunities for impact and influence. Founded: Founded in 2016, Crypto.com has experienced rapid growth, establishing itself as a major player in the cryptocurrency space. This relatively young company culture often translates to a dynamic, ambitious, and innovation-driven environment.

Team Structure:

• The Product Design Manager will lead a dedicated team of product designers focused specifically on the Exchange division.
• This team likely comprises designers with varying levels of experience, potentially including UI designers, UX designers, and UX researchers.
• The manager will report to a higher-level design leader (e.g., Head of Product Design, VP of Design) and will work closely with Product Managers, Engineering Leads, and Marketing teams within the Exchange business unit.
• Cross-functional collaboration is essential, requiring close partnerships with product management to define strategy and roadmaps, and with engineering to ensure successful implementation of designs.

Methodology:

• Data-driven decision-making is crucial, with a focus on user analytics, A/B testing results, and user feedback to inform design iterations.
• Agile methodologies are likely employed for product development, requiring designers to work in sprints and adapt to changing requirements.
• Emphasis on user-centered design principles, ensuring that user needs and pain points are at the forefront of all design initiatives.
• A strong focus on iteration and continuous improvement, driven by market feedback and performance metrics.

Company Website: https://crypto.com/

📝 Enhancement Note: The company culture at a fintech/crypto firm like Crypto.com is typically characterized by innovation, rapid growth, a global outlook, and a strong emphasis on security and compliance. The "Exchange" division suggests a core revenue-generating product, meaning design decisions will have a direct and significant impact on user engagement and business performance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior to Senior level within the design hierarchy. It requires not only strong individual design contributor skills but also the ability to manage, mentor, and lead a team. The focus on strategy, process, and cross-functional collaboration indicates a move towards operational leadership within the design function. Reporting Structure: The Product Design Manager will likely report to a Director or Head of Design for the Exchange or a broader product area. They will manage a team of individual contributor designers. Collaboration will be key with Product Management counterparts, Engineering teams, and potentially Marketing and Operations teams. Operations Impact: Design leadership in this role has a direct impact on user acquisition, retention, and transaction volume on the Exchange. By improving the user experience, the manager can significantly influence key operational metrics such as conversion rates, trading volume, customer satisfaction, and the overall efficiency of the trading platform.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Senior Product Design Manager, Director of Product Design, or Head of Design roles, overseeing larger teams and broader product portfolios.
• Specialization: Opportunity to deepen expertise in fintech or cryptocurrency product design, becoming a subject matter expert in this niche and high-demand field.
• Strategic Influence: Greater involvement in shaping the overall product strategy and vision for the Exchange, influencing business decisions through design leadership.
• Cross-Functional Development: Opportunities to gain experience in product management, marketing strategy, or engineering management through close collaboration and potential rotations.

📝 Enhancement Note: The growth path for a design manager in a rapidly scaling tech company like Crypto.com often involves taking on more strategic responsibilities and managing larger, more complex design functions. The unique requirement of "trading knowledge" could also lead to a specialized career track focused on financial product design.

🌐 Work Environment

Office Type: The role is on-site in Taipei, Taiwan. This suggests a modern office environment designed to foster collaboration, innovation, and productivity. Expect amenities typical of a tech company, potentially including collaborative workspaces, meeting rooms, and common areas. Office Location(s): While the specific office address is not provided, Taipei is a major metropolitan hub with a thriving tech sector, suggesting a well-connected and accessible location. Workspace Context:

• The workspace will likely be collaborative, encouraging interaction with designers, product managers, and engineers.
• Access to industry-standard design tools and technologies will be provided.
• The environment will be dynamic and fast-paced, typical of a high-growth tech company in the crypto space.
• Opportunities for both focused individual work and team-based brainstorming sessions will be available.

Work Schedule:

• Standard business hours are expected, with a focus on team collaboration and meeting project deadlines. As an on-site role, consistent presence during core working hours is required.

📝 Enhancement Note: An on-site role in Taipei implies a structured work environment. The emphasis on collaboration suggests a workspace that supports team interaction, which is crucial for effective design leadership and cross-functional alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio to assess basic qualifications and experience.
• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into your experience, leadership style, design philosophy, and understanding of the trading domain.
• Design Team/Peer Interviews: Meetings with other designers and potentially Product Managers or Engineers to evaluate collaboration skills, design thinking, and cultural fit. This stage often includes a portfolio presentation.
• "Trading" Assessment: Given the explicit requirement, expect questions or even a practical exercise related to your trading experience and knowledge of exchange platforms.
• Executive/Senior Leadership Interview: A final interview with senior leadership to discuss strategic vision, leadership capabilities, and overall fit within the company.

Portfolio Review Tips:

• Showcase Impact: For each project, clearly articulate the problem you solved, your specific role and contributions, the design process you followed, and the measurable outcomes or impact achieved. Use metrics where possible (e.g., increased conversion, reduced error rates, improved user satisfaction).
• Highlight Leadership & Process: Include examples of how you've led design teams, mentored designers, and established or improved design processes. Demonstrate your ability to manage projects and stakeholders effectively.
• Demonstrate Trading Insight: If possible, include projects related to financial products, trading platforms, or complex transactional interfaces. If not, be prepared to discuss how your design principles apply to such domains and showcase your understanding of the user needs in a trading context.
• Tailor to the Role: Emphasize projects that align with B2C digital products and international audiences. Clearly articulate your user-centered approach and creative vision.
• Prepare for Presentation: Be ready to walk through 2-3 key projects in detail, explaining your design decisions and rationale concisely. Practice your presentation to ensure clarity and engagement.

Challenge Preparation:

• Design Case Study: You might be asked to present a hypothetical design challenge or critique an existing product (potentially the Crypto.com Exchange itself). Prepare to analyze the problem, propose solutions, and justify your design choices based on user needs and business goals.
• Scenario-Based Questions: Be ready for questions about managing design conflicts, motivating a team, prioritizing tasks, and handling feedback from stakeholders.
• Trading Knowledge: Prepare to discuss your personal trading experience, common pain points for traders, and your understanding of key features and user flows on trading platforms.

📝 Enhancement Note: The interview process for this role is likely rigorous, with a strong emphasis on both design leadership and practical trading domain knowledge. The portfolio review will be a critical component, needing to demonstrate not just design skill but also operational understanding and leadership potential.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Principle, Axure RP. Figma is often the industry standard for collaborative design.
• User Research & Testing: UserTesting.com, Maze, Lookback, Hotjar, Google Analytics, Mixpanel, Amplitude.
• Project Management & Collaboration: Jira, Confluence, Asana, Trello, Slack, Miro.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Mixpanel, Amplitude, Adobe Analytics.
• Data Visualization: Tableau, Power BI, Looker Studio (formerly Google Data Studio).

CRM & Automation:

• While not directly a design tool, understanding CRM systems (e.g., Salesforce) and marketing automation platforms can provide context on user lifecycle and engagement.

📝 Enhancement Note: Proficiency in collaborative design tools like Figma is essential. Experience with analytics platforms is crucial for understanding user behavior and measuring the impact of design decisions, which is key for operations-focused roles. Familiarity with project management tools is necessary for managing design workflows and team output.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users, particularly traders, through thoughtful and effective design.
• Data-Driven Decisions: Reliance on data, user research, and analytics to inform design choices and measure impact, ensuring that design efforts are aligned with business objectives.
• Collaboration & Transparency: Open communication and close teamwork across disciplines (design, product, engineering) to achieve shared goals and create cohesive products.
• Excellence & Craftsmanship: A dedication to high-quality design execution, attention to detail, and continuous improvement of design skills and processes.
• Innovation & Adaptability: Embracing new ideas, technologies, and approaches to stay ahead in the rapidly evolving cryptocurrency market.

Collaboration Style:

• Cross-Functional Partnerships: The design team works closely with Product Management to define product strategy and roadmaps, and with Engineering to ensure seamless implementation of designs.
• Feedback-Oriented: An environment where constructive feedback is regularly exchanged among designers and with cross-functional partners to elevate the quality of the product.
• Agile Integration: Design processes are integrated within agile development sprints, requiring designers to be adaptable and responsive to iterative development cycles.

📝 Enhancement Note: The values likely emphasize a blend of user advocacy, data integrity, teamwork, and a drive for excellence, all critical in the regulated and fast-paced fintech/crypto industry. The collaboration style will be key for ensuring smooth GTM operations for new features.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating diverse user needs and complex trading functionalities into intuitive and engaging designs that also meet business objectives.
• Rapidly Evolving Market: Staying abreast of fast-paced changes in the cryptocurrency landscape, regulatory requirements, and user expectations.
• Global Audiences: Designing for a diverse international user base with varying cultural nuances, language preferences, and technological access.
• Leading and Developing a Team: Managing and mentoring designers to foster their growth while ensuring high-quality output and adherence to design standards.
• Technical Constraints: Collaborating closely with engineering to understand and navigate technical limitations while pushing the boundaries of design innovation.

Learning & Development Opportunities:

• Fintech/Crypto Domain Expertise: Immersion in the cryptocurrency and trading industry, gaining specialized knowledge that is highly valuable.
• Leadership Development: Opportunities to hone management and leadership skills through team mentorship, strategic planning, and cross-functional collaboration.
• Advanced Design Skills: Exposure to cutting-edge design practices, tools, and methodologies within a forward-thinking tech company.
• Global Product Exposure: Working on products used by a vast international audience, offering insights into diverse market needs and design challenges.

📝 Enhancement Note: The primary challenges will revolve around navigating the complexities of the crypto market, managing a design team, and ensuring that user experience is paramount while meeting aggressive business targets. Growth opportunities are substantial for those who can excel in these areas.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new feature for a cryptocurrency exchange that aims to improve user onboarding for novice traders?" (Focus on user research, iterative design, and clarity of instructions).
• "Describe a time you had to manage conflicting priorities between different Product Managers for your design team. How did you resolve it?" (Focus on stakeholder management, prioritization frameworks, and communication).
• "What is your process for ensuring design quality and consistency across multiple products and designers within a team?" (Focus on design systems, process documentation, and review mechanisms).
• "Given the requirement to be an active trader, what are the key usability issues you've encountered on trading platforms, and how would you address them from a design perspective?" (Demonstrate practical experience and problem-solving skills).

Company & Culture Questions:

• "What interests you about Crypto.com and the cryptocurrency industry specifically?" (Show genuine curiosity and research into the company and market).
• "How do you foster a positive and collaborative environment for your design team?" (Highlight your leadership style and team-building approach).
• "How do you ensure your design decisions are data-informed and aligned with business objectives?" (Discuss your process for using analytics and stakeholder input).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, typically starting with an overview of your role and the project's context, followed by the problem statement, your design process, key deliverables (wireframes, mockups, prototypes), and finally, the results and learnings.
• Narrative: Tell a compelling story for each project, focusing on the "why" behind your design decisions. Explain the user problems you were solving and how your solutions addressed them.
• Visuals: Use high-quality visuals (screenshots, mockups, prototypes) to illustrate your work. Keep text on slides concise and use your verbal explanation to elaborate.
• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs and your contribution to business outcomes.
• Trading Relevance: If you have trading platform experience, highlight it. If not, draw parallels from other complex domains where you've designed for high-stakes or information-dense environments.

📝 Enhancement Note: Preparation should focus on demonstrating not only design expertise but also leadership acumen, strategic thinking, and a genuine understanding of the trading domain. Be ready to articulate your process and the impact of your work.

📌 Application Steps

To apply for this Product Design Manager position:

• Submit your application through the provided link on jobs.lever.co.
• Portfolio Tailoring: Ensure your resume and portfolio are up-to-date and specifically highlight relevant experience in B2C digital product design, team leadership, user research, and any experience within fintech or trading environments.
• Pre-Interview Research: Thoroughly research Crypto.com, its products (especially the Exchange), its mission, and recent news. Understand their competitive landscape.
• Case Study Preparation: Prepare to discuss 2-3 key projects from your portfolio in detail, focusing on the problem, your process, your role, and the impact. Consider how to frame these examples to resonate with a trading platform context.
• Trading Knowledge Articulation: Be ready to clearly articulate your experience as a trader and how this informs your perspective on designing for an exchange platform.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.