Pricing Product Designer

📍 Job Overview

Job Title: Pricing Product Designer Company: Western Union Location: Denver, Colorado, United States / Austin, Texas, United States Job Type: Full-Time Category: Product Operations / Pricing Strategy Operations Date Posted: July 23, 2025 Experience Level: 2-5 Years

🚀 Role Summary

• This role focuses on enhancing and streamlining pricing tools and user experiences within a global financial services organization, bridging the gap between business strategy, user needs, and technical implementation.
• The position involves defining user journeys, translating complex pricing business needs into actionable product requirements, and visualizing concepts through mockups and structured documentation, directly impacting revenue management and overall corporate growth.
• As a Pricing Product Designer, you will collaborate closely with cross-functional teams, including pricing strategists, product managers, data analysts, and technology teams, to ensure pricing capabilities are intuitive, scalable, and effectively support internal users.
• This is an excellent opportunity for an individual early in their product, pricing, or design career to gain hands-on experience in a dynamic environment, driving clarity and cohesion across critical pricing initiatives.

📝 Enhancement Note: While the title is "Pricing Product Designer," the responsibilities and required skills strongly align with a Product Operations or Pricing Strategy Operations role, emphasizing the documentation, visualization, and user enablement aspects of pricing tools rather than core product design from a user interface perspective. The role's success is measured by delivering clarity and cohesion, supporting internal users, and enabling faster product development and decision-making.

📈 Primary Responsibilities

• Document detailed user journeys and pricing workflows, capturing how internal users (pricing, revenue management, marketing, sales, finance) interact with pricing systems, make critical decisions, and respond to pricing inputs and performance metrics.
• Develop comprehensive wireframes, screen flows, and mockups to visualize pricing interfaces, including pricing calculators, dashboards, and complex user interactions, ensuring clarity and usability for internal stakeholders.
• Actively participate in cross-functional workshops and whiteboarding sessions to capture innovative ideas, refine product direction for pricing tools, and ensure alignment with strategic business objectives.
• Support Quality Assurance (QA) and User Acceptance Testing (UAT) processes by meticulously confirming that new features and enhancements align with documented requirements and expected user behaviors within pricing systems.
• Take ownership of creating essential training and onboarding materials, such as quick-start guides, walkthrough decks, reference sheets, and comprehensive FAQ documentation, to empower internal users and facilitate efficient adoption of pricing tools.

📝 Enhancement Note: The responsibilities highlight a strong focus on documentation, user enablement, and process visualization, which are core to operations roles. The emphasis on supporting QA/UAT and creating training materials indicates a need for strong process understanding and communication skills, typical of operations professionals who bridge technical and business units.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in a relevant field such as Business, Design, Information Systems, Economics, or a related discipline is typically expected for roles requiring analytical and documentation skills.

Experience:

• 2-4 years of progressive experience in product analysis, UX design, business analysis, pricing operations, or closely related fields. Experience within the financial services sector, particularly with global money transfer or payments, is highly advantageous.
• Demonstrated experience in defining and documenting user flows, business requirements, and system interactions, with a focus on translating complex data into actionable insights and clear deliverables.

Required Skills:

• Product Analysis & Business Analysis: Proven ability to analyze business needs, understand complex workflows, and translate them into clear, structured product requirements and documentation.
• UX Design Visualization: Proficiency in using tools like Figma, Lucidchart, or similar platforms to create wireframes, screen flows, and mockups, effectively visualizing user interfaces and interaction models for pricing tools.
• Data Handling & Interpretation: Comfort and capability in working with quantitative data, such as pricing rules, rate tables, and performance metrics, as well as qualitative user feedback, to inform design and documentation.
• Communication Excellence: Exceptional written and visual communication skills, with a proven ability to articulate complex ideas clearly and concisely to diverse audiences, including technical and non-technical stakeholders.
• Detail-Orientation & Proactivity: A meticulous approach to work, with a strong sense of curiosity and proactivity in identifying connections between teams, processes, and data points to drive cohesive outcomes.
• Microsoft Office Suite: Strong proficiency in Excel or Google Sheets for data manipulation, analysis, and clear visualization of pricing-related information.

Preferred Skills:

• Pricing Tool Proficiency: Familiarity with or experience in designing, configuring, or documenting pricing tools, rate engines, or financial modeling software.
• Financial Services Acumen: Understanding of financial products, international money transfer services, or enterprise workflows common in the financial services industry.
• Agile Methodologies: Experience working within Agile or Scrum development frameworks, contributing to sprint planning, backlog refinement, and user story creation.

📝 Enhancement Note: The experience requirement suggests an early to mid-career professional. The emphasis on tools like Figma and Lucidchart, alongside data handling and communication, points towards a role that requires both analytical and creative problem-solving skills, common in operations roles that support product development and process optimization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Workflow Documentation Examples: Showcase examples of documented user journeys, process flows, or system interaction diagrams created using tools like Lucidchart or Visio, demonstrating a clear understanding of how users engage with complex systems.
• Wireframing & Mockup Samples: Include visual examples of wireframes, user interface mockups, or screen flows created in Figma or similar design tools, illustrating the ability to translate business logic into intuitive visual concepts for software.
• Requirements Documentation: Provide samples of well-structured business or product requirements documents, potentially including user stories, functional specifications, or detailed use cases that highlight clarity and comprehensiveness.
• Data Visualization: Demonstrate the ability to present quantitative data clearly, potentially through examples of Excel dashboards, Google Sheets analysis, or sample reports that illustrate pricing data or user behavior.

Process Documentation:

• Process Design & Mapping: Evidence of creating visual process maps or flowcharts that detail end-to-end workflows, identifying key decision points, inputs, outputs, and potential areas for optimization within a business context.
• User Enablement Materials: Include examples of training materials, quick-start guides, or FAQ documents designed to onboard and support users of a specific tool or process, demonstrating clarity and user-centricity.
• Cross-Functional Alignment: Projects that required close collaboration with different departments (e.g., Product, Engineering, Sales, Finance) to gather requirements, validate designs, or support implementation, showing an ability to bridge functional gaps.

📝 Enhancement Note: The portfolio requirements emphasize the candidate's ability to visually represent processes and user interactions, and to create clear documentation. This is critical for operations roles that support product development and ensure smooth adoption of new tools and systems.

💵 Compensation & Benefits

Salary Range:

• The stated salary range for this position is $80,000 to $110,000 per year. This range is competitive for a Product Designer or Product Operations role with 2-4 years of experience in major US tech hubs like Denver and Austin.

Benefits:

• Short-Term Incentive Bonus: Eligibility for a bonus program tied to individual and company performance, reflecting a performance-driven culture.
• Comprehensive Health Coverage: Access to multiple health insurance options, including medical and dental insurance, ensuring employee well-being.
• Life Insurance: Provision of life insurance coverage for added financial security.
• Flexible Time Off: A generous Flexible Time Off policy, allowing employees to manage their personal time effectively.
• Professional Development: Access to best-in-class development platforms, tuition assistance programs, and student loan repayment programs to support continuous learning and career growth.
• Family Support: Benefits such as the Family First Program and Parental Leave are available to support employees with family needs.

Working Hours:

• The role is full-time, with an expected 40 hours per week. The hybrid work model allows for flexibility, with an expectation to be in the office a minimum of three days per week.

📝 Enhancement Note: The salary range is typical for a mid-level design or operations role in these locations. The benefits package is comprehensive, focusing on employee well-being, professional development, and work-life balance, which are attractive to operations professionals seeking long-term career stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Global Money Transfer Company Size: Western Union is a large, established global organization with over 8,000 employees serving 200 countries and territories. This size indicates a structured environment with established processes, opportunities for specialization, and potential for career advancement within a large enterprise.

Founded: Western Union has a long history, founded in 1851, which signifies stability, deep industry experience, and a well-established brand in the financial services sector. This history implies a culture that values tradition, reliability, and long-term strategic vision.

Team Structure:

• Global Pricing Strategy Team: The Pricing Product Designer will be part of the Global Pricing Strategy team, indicating a specialized focus on revenue-driving initiatives.
• Cross-Functional Collaboration: The role requires close interaction with Product Management, Data Analytics, Revenue Management, Marketing, Sales, and Finance teams, suggesting a collaborative environment where operations professionals act as key enablers.
• Reporting: While not explicitly stated, roles of this nature typically report into a Product Management, Operations, or Strategy function, with a direct reporting line to a manager or director overseeing pricing initiatives.

Methodology:

• Data-Driven Decision Making: The emphasis on working with quantitative data (pricing rules, rate tables) and user feedback aligns with a data-driven approach to strategy and product development.
• User-Centric Design: The role is focused on enabling internal users, suggesting a user-centric methodology applied to the design and documentation of operational tools.
• Agile & Iterative Development: The involvement in workshops, mockups, and UAT implies an iterative process of design, feedback, and refinement, common in product development and operations.

Company Website: https://careers.westernunion.com/

📝 Enhancement Note: Western Union's long history and global reach suggest a company that values operational excellence, compliance, and strategic growth. The operations team likely plays a critical role in ensuring efficiency and scalability across diverse markets.

📈 Career & Growth Analysis

Operations Career Level: This is an early to mid-career position (2-4 years of experience), positioned as a specialist within the operations or product development function. It offers a foundational role for aspiring product strategists, operations managers, or pricing analysts.

Reporting Structure: The role will likely report to a Product Manager or a Director within the Pricing Strategy or Operations team. This structure provides exposure to senior leadership and strategic decision-making processes related to pricing.

Operations Impact: The Pricing Product Designer directly impacts revenue by contributing to the design and usability of pricing tools. Effective pricing strategies and intuitive tools lead to better decision-making by sales and marketing teams, improved customer pricing, and ultimately, increased profitability for Western Union.

Growth Opportunities:

• Specialization in Pricing: Develop deep expertise in global pricing strategies, financial product design, and the operational intricacies of pricing systems within a leading financial services company.
• Product Management Track: Transition into a Product Manager role by gaining experience in requirement gathering, stakeholder management, and product lifecycle understanding.
• Operations Management: Grow into an Operations Manager or Lead role, overseeing the implementation, optimization, and support of critical operational tools and processes.
• Cross-Functional Mobility: Opportunities to move into related fields like Business Analysis, UX Research, or Strategy roles within Western Union, leveraging acquired skills in data analysis, user understanding, and process improvement.

📝 Enhancement Note: The role provides a solid foundation for a career in product operations or pricing strategy. The emphasis on cross-functional collaboration and impact on revenue positions the candidate for significant growth within the organization.

🌐 Work Environment

Office Type: Western Union embraces a hybrid work model, indicating a blend of remote flexibility and in-office collaboration. This approach aims to balance employee autonomy with the benefits of face-to-face interaction for learning and innovation.

Office Location(s): The role is based in either Denver, Colorado, or Austin, Texas. These locations are known for their growing tech and business communities, offering a dynamic work environment and access to talent.

Workspace Context:

• Collaborative Hubs: The office environment likely provides collaborative spaces, meeting rooms, and common areas designed to foster teamwork, brainstorming, and knowledge sharing among colleagues.
• Integrated Technology: Employees will have access to the necessary tools and technology, including company-provided laptops, software licenses (Figma, Lucidchart, etc.), and robust IT support, to perform their duties effectively.
• Cross-Team Interaction: The hybrid model encourages intentional interaction with colleagues across different departments, facilitating a holistic understanding of business operations and enabling project success through shared insights.

Work Schedule: The standard work schedule is 40 hours per week. The hybrid arrangement offers flexibility in how and where these hours are completed, with the expectation of a minimum of three days per week in the designated office location.

📝 Enhancement Note: The hybrid work model is a key feature, suggesting a modern workplace that values flexibility while still promoting in-person collaboration essential for design and strategy roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, likely focusing on relevant experience in product analysis, UX, or pricing operations, and familiarity with the required tools.
• Technical/Portfolio Review: You may be asked to present a portfolio showcasing your work, including workflow documentation, wireframes, mockups, and examples of how you've translated business needs into visual or documented requirements. Be prepared to discuss your process and impact.
• Behavioral & Situational Interviews: Expect questions assessing your problem-solving skills, collaboration style, communication abilities, and how you handle ambiguity and detail-oriented tasks. Prepare examples using the STAR method.
• Team/Stakeholder Interviews: You might meet with members of the pricing strategy team, product managers, or data analysts to evaluate your fit within the team and your ability to collaborate effectively.
• Final Interview: A final discussion with a senior leader to assess overall fit, strategic thinking, and alignment with company values.

Portfolio Review Tips:

• Showcase Process, Not Just Output: For each portfolio piece, clearly articulate the problem you were solving, your process (discovery, ideation, design, documentation), the tools you used, and the impact of your work.
• Quantify Achievements: Whenever possible, use metrics to demonstrate the effectiveness of your designs or documentation. For example, "reduced user errors by X%" or "enabled faster decision-making by Y%."
• Highlight Pricing Relevance: If you have pricing-specific projects, emphasize them. If not, draw parallels from other complex system designs or documentation projects that demonstrate your ability to handle similar challenges.
• Visual Clarity is Key: Ensure your mockups and diagrams are clean, well-organized, and easy to understand. Use annotations to explain key elements and design decisions.
• Focus on User Enablement: Since the role involves creating training materials, include examples that showcase your ability to explain complex concepts simply and effectively.

Challenge Preparation:

• Process Mapping Exercise: Be prepared for a task that might involve mapping a simplified pricing workflow or outlining the steps to create a pricing tool feature.
• Wireframing/Mockup Challenge: You could be asked to create a basic mockup for a specific pricing calculator interface or dashboard element based on a given scenario.
• Requirements Definition: Practice articulating requirements for a hypothetical feature, focusing on clarity, completeness, and consideration of user needs.
• Communication Scenario: Prepare to explain a complex pricing concept or a proposed tool enhancement to a non-technical audience.

📝 Enhancement Note: The interview process will likely heavily weigh the candidate's portfolio and their ability to clearly communicate design decisions and process flows. Demonstrating a structured approach to problem-solving and an understanding of user needs will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Diagramming Software:
  • Figma: For creating wireframes, mockups, and interactive prototypes of pricing interfaces and dashboards. Proficiency in Figma is a key requirement.
  • Lucidchart: For developing user journeys, workflow diagrams, and process maps, essential for documenting how users interact with pricing systems.
• Productivity & Data Tools:
  • Microsoft Excel / Google Sheets: For data analysis, rate table management, financial modeling, and creating clear visualizations of pricing data and performance metrics.
• Collaboration Platforms:
  • Microsoft Teams / Slack: For daily communication, team collaboration, and project coordination.
  • Jira / Confluence: Likely used for project tracking, requirements management, and knowledge sharing, especially in an Agile development environment.

Analytics & Reporting:

• Data Visualization Tools (e.g., Tableau, Power BI): While not explicitly mentioned, familiarity with these tools for understanding and presenting data insights would be beneficial.
• Internal Reporting Systems: Experience with or ability to quickly learn proprietary internal reporting and analytics platforms used for monitoring pricing performance.

CRM & Automation:

• CRM Systems (e.g., Salesforce): Understanding how pricing integrates with customer data and sales processes managed in a CRM would be advantageous.
• Automation Tools (e.g., Zapier, Workato): Awareness of how automation can streamline processes related to pricing data updates or user workflows.

📝 Enhancement Note: Proficiency in Figma and Lucidchart is explicitly called out, highlighting the visual and documentation-centric nature of this operations role. Strong Excel skills are also critical for handling quantitative data.

👥 Team Culture & Values

Operations Values:

• User Enablement: A core value likely revolves around empowering internal users by providing clear, intuitive tools and comprehensive support, ensuring they can effectively perform their pricing-related tasks.
• Data-Driven Insights: The team likely values a rigorous, data-driven approach to understanding pricing performance, user behavior, and identifying opportunities for optimization and strategic improvements.
• Collaboration & Transparency: Western Union emphasizes collaboration. The operations team will likely foster an environment of open communication, knowledge sharing, and cross-functional teamwork to achieve shared goals.
• Efficiency & Scalability: A commitment to designing and documenting processes and tools that are not only effective but also efficient and scalable across a global organization.
• Detail-Orientation: Given the nature of pricing and financial services, a strong emphasis on accuracy, compliance, and meticulous attention to detail is paramount.

Collaboration Style:

• Cross-Functional Integration: The team actively collaborates with Product, Engineering, Sales, Marketing, and Finance, requiring strong communication and interpersonal skills to bridge different functional perspectives and drive consensus.
• Feedback Loops: An open culture for providing and receiving constructive feedback is essential, particularly during the design, documentation, and UAT phases, to ensure continuous improvement.
• Knowledge Sharing: Encouragement of sharing best practices, learnings from user feedback, and insights derived from data analysis to foster a collective understanding and elevate the team's capabilities.

📝 Enhancement Note: The company's emphasis on collaboration and data-driven approaches aligns well with the typical culture of successful operations teams that support strategic business functions.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complexity: A primary challenge will be translating complex, multi-faceted pricing strategies and business rules into clear, user-friendly designs and documentation that can be understood and implemented by various internal teams.
• Balancing User Needs and Technical Constraints: Navigating the balance between creating intuitive user experiences for internal stakeholders and adhering to technical limitations, compliance requirements, and development timelines.
• Global Standardization vs. Local Nuances: The need to design pricing tools that can be standardized globally while also accommodating specific regional pricing regulations or market practices.
• Data Integration and Accuracy: Ensuring that the pricing tools effectively integrate with various data sources and maintain the accuracy of pricing information across different systems.

Learning & Development Opportunities:

• Pricing Strategy Mastery: Gain in-depth knowledge of global pricing strategies, revenue management, and financial product development within a leading financial services institution.
• Product Lifecycle Experience: Develop a comprehensive understanding of the product development lifecycle, from ideation and requirements gathering to design, testing, and user enablement.
• Cross-Functional Skill Development: Enhance skills in business analysis, UX design, project management, and stakeholder communication through collaboration with diverse teams.
• Industry Exposure: Obtain exposure to the intricacies of the international money transfer and financial services industry, including regulatory compliance and market dynamics.

📝 Enhancement Note: The challenges in this role are typical of operations professionals working at the intersection of product, strategy, and user enablement, requiring adaptability and strong problem-solving skills.

💡 Interview Preparation

Strategy Questions:

• Pricing Strategy Understanding: "How would you approach documenting the user journey for a new pricing calculator feature, considering different user roles (e.g., pricing analyst, sales manager)?" Focus on process mapping, identifying key inputs/outputs, and decision points.
• Stakeholder Collaboration: "Describe a time you had to translate complex business requirements from one team (e.g., Finance) into clear instructions for another team (e.g., Engineering or Design). What was your process, and what was the outcome?" Emphasize communication and documentation clarity.
• Problem-Solving with Data: "Imagine you're tasked with visualizing pricing data to help users understand regional price variations. What tools would you use, and what key elements would you include in your visualization?" Discuss Excel/Sheets capabilities and design considerations for clarity.

Company & Culture Questions:

• Western Union's Mission: "Western Union's mission is to be the world's most accessible financial services company. How do you see this Pricing Product Designer role contributing to that mission?" Connect your work to customer impact and global accessibility.
• Hybrid Work Environment: "How do you stay productive and collaborate effectively in a hybrid work environment, especially when working on design and documentation tasks?" Prepare examples of proactive communication and organization.
• Detail-Orientation: "Can you provide an example of a time when your attention to detail prevented a significant error or improved an outcome in a project?" Showcase your meticulous approach.

Portfolio Presentation Strategy:

• Storytelling: For each portfolio piece, tell a concise story: the challenge, your role, your process (tools used, decisions made), and the results/impact.
• Walkthrough of Process: Be ready to walk through a sample workflow diagram or mockup, explaining your design choices and how they meet user needs and business objectives.
• Quantify Impact: If possible, use numbers to illustrate the success of your work (e.g., efficiency gains, clarity improvements, user adoption).
• Address Company Context: Tailor your presentation to Western Union's business and the specific requirements of the Pricing Product Designer role.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, user-centric approach to problem-solving, strong communication skills, and a clear understanding of how design and documentation contribute to operational efficiency and business goals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Western Union careers portal.
• Portfolio Customization: Curate your portfolio to prominently feature examples of workflow documentation (e.g., user journeys, process maps) and wireframing/mockup samples created with tools like Figma or Lucidchart. Prioritize pieces that demonstrate your ability to translate complex business needs into clear, visual requirements.
• Resume Optimization: Tailor your resume to highlight experience in product analysis, business analysis, UX design, or pricing operations. Use quantifiable achievements and keywords from the job description (e.g., "documented user journeys," "developed wireframes," "supported UAT," "created training materials").
• Interview Preparation: Practice articulating your design process, explaining your portfolio pieces, and answering behavioral questions using the STAR method. Prepare specific examples demonstrating your detail-orientation, communication skills, and ability to work collaboratively in a hybrid environment.
• Company Research: Thoroughly research Western Union’s business, its mission, and its position in the financial services industry. Understand the importance of pricing strategy and how this role contributes to global growth and accessibility.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.