Part Time Retail Framer Afternoon & Weekends

📍 Job Overview

Job Title: Part Time Retail Framer (Afternoon & Weekends) Company: Michaels Stores Location: Webster, NY Job Type: PART_TIME Category: Retail Operations / Customer Service / Custom Framing Date Posted: August 9, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service within a retail environment, focusing on building relationships and offering personalized custom framing solutions.
• Execute sales and production targets by efficiently completing custom framing orders with a high degree of quality and adherence to timelines.
• Maintain designated retail areas, including the ready-made frame department, ensuring visual merchandising standards and product availability.
• Operate the point-of-sale (POS) system for accurate cash handling and transaction processing, supporting omni-channel sales initiatives.
• Uphold company policies, Standard Operating Procedures (SOPs), and safety/shrink programs to ensure a compliant and secure work environment.

📝 Enhancement Note: While this role is primarily customer-facing and production-oriented within a retail setting, the "Framer" aspect implies a need for precision, attention to detail, and potentially some level of artistic or design sensibility, which are key operational components in specialized retail services. The mention of "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, indicative of a defined operational process for service delivery.

📈 Primary Responsibilities

• Engage with customers to understand their framing needs, using sales techniques and product knowledge to recommend custom solutions and drive sales.
• Accurately measure artwork and select appropriate framing materials (mats, frames, glass, hardware) based on customer preferences and project requirements.
• Operate specialized framing equipment, including mat cutters and potentially heat presses, safely and efficiently to produce high-quality framed items.
• Manage and execute custom framing orders from initial consultation through to completion, ensuring timely delivery and customer satisfaction.
• Maintain the visual presentation and stock levels of the ready-made frame department, including replenishment and merchandising.
• Assist customers with locating products, answering inquiries, and providing general support to enhance their shopping experience.
• Process transactions accurately using the POS system, including cash handling, credit card processing, and managing returns/exchanges.
• Support omni-channel fulfillment processes, such as online order pick-ups and in-store returns.
• Participate in inventory management tasks, including truck unloads, stocking shelves, and maintaining organized stockroom areas.
• Adhere strictly to all Standard Operating Procedures (SOPs), company policies, and safety regulations, including loss prevention and workplace safety.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, technical production skills (framing), and general retail operational duties. The emphasis on "building relationships" and "delivering sales and production results" points to a performance-driven environment where operational efficiency directly ties to revenue generation.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Experience in custom framing, art handling, or a related craft/production role is a strong plus.

Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide solutions.
• Basic Measuring Skills: Proficiency in using measuring tapes and tools for accurate measurements of artwork and materials, critical for framing precision.
• Basic Computer Skills: Familiarity with operating computers for POS transactions, inventory lookups, and potentially order management systems.
• Cash Handling Proficiency: Accuracy and integrity in managing cash, checks, and credit card transactions.
• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company policies consistently.
• Teamwork & Collaboration: Ability to work effectively with colleagues and contribute to a positive store environment.

Preferred Skills:

• Retail Sales Experience: Proven ability to drive sales through product knowledge and customer engagement.
• Custom Framing Expertise: Hands-on experience with framing equipment (mat cutters, glass cutters, potentially mounting presses) and knowledge of framing techniques and materials.
• Visual Merchandising: Ability to maintain an organized and appealing retail display, particularly in the framing department.
• Problem-Solving: Aptitude for identifying and resolving customer issues or production challenges effectively.

📝 Enhancement Note: The "basic measuring skills" requirement is crucial for this role, as accurate measurements are fundamental to successful custom framing operations and directly impact product quality and customer satisfaction. The preference for retail sales experience suggests that sales performance is a key metric for this position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates with prior framing or design experience are encouraged to showcase examples of their work, particularly custom framing projects.
• Demonstrating an understanding of the framing process, from consultation to finished product, through clear communication during the interview process is valuable.
• Examples of how you've managed production tasks accurately and efficiently in previous roles would be beneficial.

Process Documentation:

• Understanding and ability to follow documented Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction and sales to production and cash handling.
• Familiarity with or adaptability to learning specific processes for order entry, production workflow management, and inventory tracking within the Michaels system.

📝 Enhancement Note: For an entry-level position like this, the "portfolio" aspect is less about formal documentation and more about demonstrating practical skills and process understanding through examples and clear explanations during the interview. The emphasis is on the candidate's ability to learn and execute established operational processes.

💵 Compensation & Benefits

Salary Range:

• The provided range is $15.75 - $18.50 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options are available.
• Paid Time Off (PTO): Accrued paid time off for eligible employees.
• Tuition Assistance: Support for continuing education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services.
• Other Potential Benefits: Depending on role and tenure, additional benefits may be available as per company policy.

Working Hours:

• Part-time position, with a focus on afternoon shifts and weekends. Specific hours will vary based on store needs and scheduling.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in New York, especially for roles requiring specialized skills like custom framing. The benefits package is comprehensive for part-time employees, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home décor products. Company Size: Large (over 1,000 employees globally, operating over 1,300 stores). This scale means established operational frameworks and support systems. Founded: 1973. With decades of experience, Michaels has a well-defined business model and operational structure.

Team Structure:

• Typically operates within a store environment, with a Store Manager, Assistant Store Managers, and various team members specializing in departments like Custom Framing, Merchandising, and Customer Service.
• The Framer will likely report to a Framing Department Manager or Store Manager, working closely with other sales floor associates.
• Cross-functional collaboration is essential, involving coordination with other departments for inventory, customer service issues, and store operations.

Methodology:

• Focus on customer-centric operations, emphasizing relationship building and personalized service ("Elevated ABC Deliver").
• Data-driven approach to sales and inventory management, utilizing POS systems and potentially inventory control software.
• Emphasis on standardized processes (SOPs) for consistent quality and operational efficiency across all stores.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around creativity and customer engagement. For a Framer, this translates to a role where artistic expression meets customer service and operational execution. The company's size suggests a structured environment with clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized production responsibilities. This role provides foundational experience in retail operations, customer service, and basic production management. Reporting Structure: Typically reports to a Framing Department Manager or the Store Manager, integrating into the store's operational hierarchy. Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Efficient production and quality service contribute to repeat business and positive brand perception.

Growth Opportunities:

• Skill Development: Opportunities to become a proficient custom framer, master advanced framing techniques, and develop sales expertise.
• Retail Advancement: Potential to move into roles such as Framing Department Lead, Key Holder, Assistant Store Manager, or other specialized retail positions within Michaels.
• Cross-Training: Possibility of cross-training in other store departments, broadening operational experience.
• Industry Knowledge: Gaining insights into retail operations, inventory management, visual merchandising, and customer relationship management.

📝 Enhancement Note: This role serves as a strong entry point into the retail operations sector, particularly for those interested in specialized services like custom framing. The structured environment at Michaels offers clear paths for career progression and skill enhancement within the retail landscape.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing. Office Location(s): Webster, NY (specific store location provided).

Workspace Context:

• The workspace includes the main retail floor, the custom framing area (which contains specialized equipment like glass cutters and heat presses), and stock rooms.
• The environment is generally climate-controlled, though stock rooms may vary. Occasional outdoor work is possible for tasks like truck unloading.
• Collaboration is frequent with other store associates, requiring effective communication and teamwork.

Work Schedule:

• Part-time, focusing on afternoons and weekends. Flexibility to work various shifts within these windows is expected.

📝 Enhancement Note: The work environment requires adaptability to customer flow, production demands, and adherence to safety protocols, especially in the framing shop area where specialized tools are used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application review and potentially a brief phone screen.
• In-Person Interview: Typically includes an interview with the Store Manager or Department Manager to assess customer service skills, technical aptitude for framing, and cultural fit.
• Skills Assessment: May involve practical demonstration of measuring skills or discussion of framing experience.
• Final Decision: Based on overall assessment of qualifications, experience, and alignment with company values.

Portfolio Review Tips:

• For this role, prepare to discuss any relevant experience with measurements, tools, or creative projects.
• If you have examples of framing work, sketches, or projects demonstrating attention to detail and creativity, be ready to describe them.
• Highlight instances where you've successfully managed production tasks or met quality standards in previous roles.

Challenge Preparation:

• Be ready to discuss how you would handle common customer scenarios, such as a customer unsure about framing options or a situation requiring problem-solving.
• Prepare to explain your understanding of accurate measurement and production processes.
• Demonstrate enthusiasm for the arts, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer interaction capabilities, and an understanding of operational processes specific to custom framing and retail sales.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, mounting presses, staple guns, framing tools (e.g., underpinner, points inserter).
• POS System: For processing sales, managing customer accounts, and handling payments.
• Measuring Tools: Tape measures, rulers, calipers.
• Computer/Tablet: For accessing systems, order information, and potentially training modules.

Analytics & Reporting:

• While direct analytics roles are not applicable, the POS system provides data on sales transactions, popular items, and peak hours, which informs operational adjustments.

CRM & Automation:

• The POS system likely has CRM capabilities for customer data management and tracking purchase history.
• Automation is primarily within the framing production process (e.g., automated cutters) rather than business process automation software.

📝 Enhancement Note: Proficiency with specialized framing equipment is a key technical requirement. Familiarity with POS systems and basic computer operations is essential for daily tasks.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and quality products.
• Creativity: Fostering an environment that celebrates and supports creative expression.
• Quality: Commitment to high standards in both product craftsmanship and service delivery.
• Efficiency: Streamlining processes to ensure timely order completion and smooth store operations.
• Teamwork: Collaborating effectively with colleagues to achieve common goals and support a positive work environment.

Collaboration Style:

• Encourages open communication and mutual support among team members.
• Emphasis on sharing knowledge and best practices, particularly within departments like Custom Framing.
• Collaborative problem-solving to address customer needs and operational challenges.

📝 Enhancement Note: The company values align with a service-oriented and quality-focused operational approach, where individual contributions support the broader goal of fostering creativity and customer engagement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Managing time effectively to serve walk-in customers while completing existing framing orders on schedule.
• Handling Diverse Customer Needs: Catering to a wide range of artistic styles, framing preferences, and budget constraints.
• Maintaining Production Quality: Consistently producing high-quality framing work that meets customer expectations and company standards.
• Adapting to Retail Dynamics: Staying updated on new products, promotions, and operational procedures in a fast-paced retail environment.

Learning & Development Opportunities:

• Framing Techniques: Training and practice to master various matting, framing, and finishing techniques.
• Sales and Customer Engagement: Developing skills in consultative selling and customer relationship management.
• Retail Operations: Gaining broad experience in store operations, inventory management, and visual merchandising.
• Product Knowledge: Expanding understanding of art, framing materials, and design trends.

📝 Enhancement Note: This role offers opportunities to develop specialized craft skills alongside fundamental retail operational competencies, providing a well-rounded experience for career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How would you help a customer who is unsure about the best framing option for their artwork?"
• Process & Production: "How do you ensure accuracy when taking measurements or completing a production task?" "What steps would you take to ensure a custom framing order is completed on time and to a high standard?"
• Sales Approach: "How would you approach selling custom framing services to a customer?" "What makes excellent customer service in a retail environment?"

Company & Culture Questions:

• Research Michaels' mission, values, and current promotions. Be prepared to discuss why you are interested in Michaels and this specific role.
• Understand the company's focus on creativity and customer engagement.

Portfolio Presentation Strategy:

• If you have prior framing or design work, be ready to briefly describe the project, your process, and the outcome. Focus on showcasing attention to detail and problem-solving.
• Highlight any experience where you've successfully managed production tasks or met quality standards.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, an understanding of operational processes (especially measurement and production), and a genuine interest in creativity and the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Preparation: Tailor your resume to highlight customer service experience, any measuring or production skills, and examples of attention to detail or problem-solving. Quantify achievements where possible (e.g., "Served an average of X customers per shift").
• Practice Interview Responses: Prepare answers for common retail and customer service questions, focusing on demonstrating reliability, a positive attitude, and a willingness to learn.
• Research the Company: Familiarize yourself with Michaels' products, services (especially custom framing), and company culture. Understand their commitment to creativity and customer experience.
• Prepare Questions: Have a few thoughtful questions ready to ask the interviewer about the role, team, and daily operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.