Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer Company: Michaels Stores Location: Centerville, Ohio, United States (Store - 6146 Wilmington Pike) Job Type: PART_TIME Category: Retail Operations / Custom Framing Date Posted: November 08, 2025 Experience Level: Entry Level to 2 Years

🚀 Role Summary

• This role is crucial for delivering exceptional customer experiences within a retail environment, focusing on both general store operations and specialized custom framing services.
• Key responsibilities include direct customer engagement, sales assistance, and operational tasks such as inventory management and store recovery.
• The position requires cross-training in custom framing, necessitating the development of specific technical and sales skills in this area.
• This part-time role is ideal for individuals seeking to gain diverse retail experience, including specialized custom framing, within a well-established arts and crafts retailer, contributing to overall store performance and customer satisfaction.

📝 Enhancement Note: While the job title is "Part-Time Framer," the description clearly indicates a broad range of retail associate duties beyond framing, including general customer service, checkout, stocking, and recovery. The role also mentions cross-training in Custom Framing, suggesting that framing may not be the sole or primary duty from day one, but rather a developed skill. The "Category" has been broadened to "Retail Operations / Custom Framing" to reflect this dual focus.

📈 Primary Responsibilities

• Customer Engagement & Sales:
  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to meet their needs.
  • Execute a fast and friendly checkout experience, including accurate cash handling and adherence to all relevant standards.
  • Actively engage customers in the benefits of the Rewards program and Private Label Credit Cards, completing enrollments to drive customer loyalty and sales.
  • Educate customers on the Voice of Customer (VOC) survey to gather valuable feedback for service improvement.
  • Support Omni channel initiatives, such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), ensuring a seamless customer experience across all channels.
• Store Operations & Merchandising:
  • Participate actively in truck unloading, stocking of merchandise, and the execution of planogram (POG) updates to maintain store presentation standards.
  • Maintain store recovery standards, including the merchandise return/go-back process, to ensure a well-merchandised and in-stock store environment.
  • Execute Store In Stock Optimization (SISO) and AD set duties as assigned to maximize product availability and visual appeal.
  • Support company-wide shrink and safety programs through diligent adherence to procedures and proactive awareness.
• Custom Framing Specialization:
  • Undergo cross-training in Custom Framing, developing proficiency in both selling techniques and production processes.
  • Learn to effectively consult with customers on framing options, material selection, and design choices to meet their custom framing needs.
  • Gain hands-on experience with framing tools and equipment, ensuring safe and efficient production of custom frames.
• Adherence and Teamwork:
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.
  • Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations.
  • Promote commitment to the organization's vision and values, serving as a role model for other Team Members.

📝 Enhancement Note: The core responsibilities have been detailed to encompass both general retail associate duties and the specific requirements of a framing role, as indicated by the "cross trained in Custom Framing selling and production" line. This provides a clearer picture of the varied nature of the position.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically preferred for entry-level retail positions, though not explicitly stated, it is a common industry standard.

Experience:

• Previous retail and/or customer service experience is preferred, demonstrating a foundational understanding of customer interaction and store operations.
• Experience with custom framing or art-related fields is a plus, though not a strict requirement, as training will be provided.

Required Skills:

• Customer Service Excellence: Ability to provide friendly, helpful, and efficient service to all customers.
• Sales Acumen: Skill in engaging customers, promoting loyalty programs, and understanding sales transactions.
• Communication Skills: Clear and effective verbal communication for customer interactions and team collaboration.
• Cash Handling Proficiency: Accurate and reliable execution of cash register operations and financial transactions.
• Operational Execution: Ability to follow instructions for stocking, recovery, and general store maintenance.
• Teamwork & Collaboration: Willingness to work effectively with other team members to achieve store goals.
• Adaptability & Learning Agility: Eagerness to learn new skills, particularly in custom framing, and adapt to changing priorities.

Preferred Skills:

• Custom Framing Knowledge: Prior experience or a strong interest in custom framing, including design principles, materials, and production techniques.
• Product Knowledge: Familiarity with arts, crafts, and home décor products sold at Michaels.
• Visual Merchandising: Understanding of planograms and store recovery standards.
• Problem-Solving: Ability to address customer issues and operational challenges effectively.
• Time Management: Skill in prioritizing tasks and managing workload efficiently in a fast-paced environment.

📝 Enhancement Note: Based on the broad responsibilities, essential skills like customer service, cash handling, and teamwork are listed as required. Preferred skills highlight areas like custom framing knowledge, which is directly mentioned as a cross-training component, and general retail product familiarity.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level part-time role, candidates with prior custom framing experience may benefit from showcasing examples of their work.
• For individuals with previous retail or customer service roles, highlighting instances of successful customer problem-solving or sales achievements can serve as a de facto portfolio.
• Demonstrating an understanding of key retail processes like inventory management, visual merchandising, and customer checkout through resume achievements or interview examples is crucial.
• Candidates should be prepared to discuss their experience with point-of-sale (POS) systems and any familiarity with inventory management software, even if basic.

Process Documentation:

• Candidates are expected to understand and adhere to established Standard Operating Procedures (SOPs) for all assigned tasks, from customer service to merchandise handling.
• The ability to follow documented processes for truck unloading, stocking, store recovery, and Omni channel fulfillment (BOPIS, SFS) is essential.
• For the custom framing aspect, candidates will learn and implement specific production and selling processes as guided by training materials and supervisors.

📝 Enhancement Note: For a part-time, potentially entry-level role like this, a formal portfolio is unlikely to be a strict requirement. The focus is more on demonstrating practical skills and the ability to learn and follow processes. The "Portfolio Essentials" section has been adapted to reflect this nuance, emphasizing process understanding and relevant experience rather than a traditional creative portfolio.

💵 Compensation & Benefits

Salary Range:

• As a part-time retail position, the hourly wage is expected to be competitive within the local market for similar roles in Centerville, Ohio. Based on industry standards for part-time retail associates with potential cross-training in specialized areas like framing, a range of $12.00 - $16.00 per hour is a reasonable estimate. This range can vary based on the candidate's experience level and the specific demands of the framing component.

Benefits:

• Health Insurance: Medical, dental, and vision insurance options are available, providing comprehensive coverage.
• Paid Time Off (PTO): Accrued paid time off for vacation, sick leave, or personal days.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products, fostering a connection with the brand and its offerings.
• Rewards Program: Opportunity to participate in and benefit from the company's customer rewards program.
• Other Benefits: Potential for additional benefits as outlined by Michaels for part-time team members.

Working Hours:

• This is a part-time position, likely requiring approximately 20 hours per week.
• Working hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment.
• Flexibility in scheduling is often a key aspect of part-time roles, allowing for accommodation of various personal schedules.

📝 Enhancement Note: A salary range has been estimated based on the part-time nature of the role, the retail industry, and the location. The benefits listed are directly pulled from the provided text and are highlighted to show the value proposition for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading destination for creating and celebrating in North America, offering a wide array of art supplies, craft materials, home décor, and custom framing services. Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, employing a substantial number of team members. This indicates a large, established retail organization with structured processes and career opportunities. Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, signifying stability and extensive market experience.

Team Structure:

• Store Level: This role is part of a local store team, likely comprising a Store Manager, Assistant Store Manager(s), Team Leads, and various Sales Associates, including those cross-trained in departments like Custom Framing.
• Reporting: The Part-Time Framer will report directly to a store manager or designated supervisor responsible for daily operations and staff management.
• Collaboration: Expect close collaboration with fellow sales associates, particularly those working in customer service, sales floor, and the framing department, to ensure smooth operations and excellent customer service.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a strong focus on customer experience, from in-store assistance and checkout to fulfilling Omni channel orders.
• Operational Efficiency: The company relies on standardized processes for inventory management, merchandising, and store recovery to maintain a consistent brand experience.
• Creative Empowerment: The core mission is to "fuel the joy of creativity," suggesting an environment that values and supports artistic expression and personal projects.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is framed around creativity, customer service, and operational efficiency, drawing from the provided company description and mission statement. The team structure is inferred based on typical retail store hierarchies.

📈 Career & Growth Analysis

Operations Career Level: This position represents an entry-level to early-career retail operations role. It provides foundational experience in customer service, sales, inventory management, and visual merchandising within a large retail chain. The inclusion of custom framing offers a pathway to develop specialized skills. Reporting Structure: The Part-Time Framer will typically report to a Store Manager or a designated department supervisor (e.g., Framing Manager or Lead). This structure allows for direct oversight and learning opportunities. Operations Impact: In this role, the Part-Time Framer directly impacts store performance by driving sales through excellent customer service, efficient transaction processing, and effective merchandising. Their contribution to maintaining store standards and fulfilling Omni channel orders is critical for overall operational success and customer satisfaction. The framing component adds value through higher-margin sales and specialized customer services.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, potentially leading to roles with more responsibility within the framing department.
• Internal Advancement: Opportunities to transition into full-time roles, or roles with greater responsibility such as Key Holder, Team Lead, or Assistant Manager positions within the store.
• Cross-Functional Learning: Gain exposure to various aspects of retail operations, enhancing a broad skill set applicable to many retail environments.
• Management Training: For strong performers, there may be pathways to management training programs within Michaels.

📝 Enhancement Note: The growth analysis focuses on the progression from a part-time, potentially entry-level role to more advanced positions within Michaels, emphasizing skill development in both general retail and specialized framing.

🌐 Work Environment

Office Type: This is a public retail store setting. Team members work directly with customers in a climate-controlled environment. Office Location(s): The position is located at Store - 6146 Wilmington Pike, Centerville, Ohio. Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers on the sales floor, at the checkout counter, and within the custom framing area.
• Physical Demands: The role requires standing for extended periods, moving throughout the store, bending, lifting, carrying, reaching, and stretching. This includes lifting heavy boxes and using ladders for high shelves.
• Tools & Equipment: Team members will use point-of-sale systems, potentially inventory scanners, and specific tools for custom framing (e.g., glass cutters, heat presses). Some stock rooms may not be climate-controlled, and occasional outdoor work may be assigned (e.g., retrieving carts, truck unloading).
• Team Collaboration: The environment encourages interaction with fellow team members to ensure smooth operations, efficient task completion, and a positive customer experience.

Work Schedule:

• The schedule is part-time, requiring flexibility to work nights, weekends, and early mornings. The total weekly hours are an estimated 20 hours.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, highlighting the physical demands, customer interaction, and the specific tools and conditions associated with both general retail and a framing shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.
• In-Person Interview: A one-on-one interview with the Store Manager or Hiring Team at the store location. This will focus on customer service skills, retail experience, availability, and enthusiasm for the role and Michaels.
• Skills Assessment (Framing): If the candidate has framing experience, they may be asked to discuss their skills or demonstrate basic techniques. For those without experience, the interview will focus on their aptitude and willingness to learn.
• Final Steps: May include a brief assessment of understanding of company values and operational procedures, followed by an offer.

Portfolio Review Tips:

• For Framers: If you have prior custom framing experience, prepare a concise summary or a few visual examples (photos) of your work. Highlight projects where you collaborated with clients to achieve a specific vision.
• For Non-Framers: Focus on transferable skills. Prepare examples from previous customer service or retail roles that demonstrate:
  • How you handled difficult customer situations.
  • Instances where you went above and beyond to assist a customer.
  • Your understanding of sales or upselling techniques.
  • Your ability to follow procedures for tasks like stocking or cash handling.
• Resume Focus: Ensure your resume clearly outlines any relevant retail, customer service, or hands-on/technical experience. Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Successfully enrolled 10 customers per week in the Rewards program").

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result) to describe how you've handled past scenarios related to customer service, teamwork, and problem-solving.
• Prepare questions to ask the interviewer about the team, daily operations, training for the framing role, and growth opportunities within Michaels.

📝 Enhancement Note: This section provides practical advice for candidates, focusing on how to present their experience effectively, especially for a role that combines general retail with specialized skills like framing. It adapts the typical "portfolio" concept to a retail context.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing sales transactions, customer checkouts, returns, and managing loyalty program enrollments. Proficiency in using retail POS systems is expected.
• Inventory Management System: Potentially used for tracking stock levels, receiving merchandise, and managing planogram execution. Familiarity with inventory software is beneficial.
• Custom Framing Equipment: This includes specialized tools for cutting mats, assembling frames, using glass cutters, mat cutters, mounting presses, and potentially specialized sewing or finishing tools.
• Merchandising Tools: Tools for setting up displays, implementing planograms, and maintaining visual standards.

Analytics & Reporting:

• While direct involvement in deep analytics may be limited for this role, understanding the importance of metrics such as sales per hour, conversion rates, and customer satisfaction scores (VOC) is key.
• Team members contribute to data collection through accurate transaction processing and adherence to visual merchandising standards.

CRM & Automation:

• Customer Relationship Management (CRM): Primarily through the Rewards program and Private Label Credit Card enrollments, which are managed via the POS system. Understanding customer data capture and its importance is relevant.
• Order Fulfillment Systems: For Omni channel services like BOPIS and SFS, team members will interact with systems that manage online orders for in-store pickup or shipment.

📝 Enhancement Note: The "Tools & Technology Stack" is tailored to a retail environment and specifically includes the specialized equipment relevant to custom framing.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong emphasis on providing excellent service, ensuring every customer interaction is positive and helpful.
• Creativity & Inspiration: Fostering an environment where creativity is celebrated and team members are encouraged to be inspired by the products and customer projects.
• Teamwork & Respect: Valuing collaboration, mutual respect, and positive interactions among all team members.
• Integrity & Accountability: Upholding company standards, adhering to procedures, and taking responsibility for tasks and customer interactions.
• Efficiency & Growth: Striving for efficient operations, continuous learning, and personal development within the retail setting.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from sales floor to stockroom and custom framing.
• Open Communication: Encouraging open dialogue for sharing customer feedback, operational challenges, and best practices.
• Shared Goals: Working collectively towards achieving store sales targets, customer satisfaction goals, and operational efficiency.

📝 Enhancement Note: The culture and values are inferred from the company's stated purpose ("fuel the joy of creativity and celebration") and typical retail operational requirements.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing time between general customer service duties, operational tasks, and specialized custom framing responsibilities.
• Customer Demands: Handling diverse customer needs, including complex custom framing requests and potentially challenging customer interactions.
• Pace of Retail: Adapting to the fast-paced nature of retail, especially during peak seasons, while maintaining accuracy and customer service standards.
• Learning Curve: Mastering the technical skills and product knowledge required for custom framing, which may involve a significant learning curve for those without prior experience.

Learning & Development Opportunities:

• Custom Framing Expertise: Develop in-demand skills in custom framing, from design consultation to production, which can be a valuable career asset.
• Retail Operations Fundamentals: Gain a comprehensive understanding of retail operations, including sales, customer service, inventory, and visual merchandising.
• Customer Engagement Techniques: Enhance skills in customer interaction, sales, and loyalty program promotion.
• Product Knowledge: Deepen knowledge of a wide range of arts, crafts, and home décor products.
• Potential Advancement: Opportunities exist to move into full-time roles or positions with greater responsibility within the store structure.

📝 Enhancement Note: Challenges and growth opportunities are framed around the dual nature of the role and the retail industry, emphasizing skill development and potential career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer looking for a specific item not on the shelf, a customer returning an item without a receipt, or a customer unhappy with a product. Use the STAR method to detail past experiences.
• Framing Interest/Aptitude: If you have framing experience, be ready to discuss your process, favorite materials, and how you approach client consultations. If not, express your enthusiasm for learning, highlight your attention to detail, and any artistic or hands-on hobbies you have.
• Teamwork & Problem-Solving: Describe a time you worked effectively as part of a team to achieve a goal or how you resolved a conflict with a colleague.
• Retail Operations Knowledge: Discuss your understanding of key retail concepts like inventory management, visual merchandising, and the importance of store recovery.

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Be ready to articulate why you want to work for Michaels specifically.
• Understand the importance of creativity and celebration in their brand identity.
• Prepare questions about the store culture, team dynamics, and the specific training provided for the framing aspect of the role.

Portfolio Presentation Strategy:

• For Framers: Have a few high-quality photos of your best framing projects ready to show on your phone or in a small physical portfolio. Be ready to explain the design choices, materials used, and the client's objective for each piece.
• For Non-Framers: Focus on presenting your transferable skills. Use your resume as a guide to discuss specific achievements in customer service, sales, or operational tasks. Quantify your accomplishments whenever possible.
• Demonstrate Enthusiasm: Show eagerness to learn the framing craft. Highlight your fine motor skills, attention to detail, and any artistic inclinations you possess.

📝 Enhancement Note: Interview preparation advice is tailored to the specific requirements of this role, emphasizing both customer service skills and the aptitude for learning custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Optimization: Tailor your resume to highlight relevant customer service, retail, and any hands-on or artistic experience. Use keywords from the job description such as "customer service," "sales," "retail," "merchandising," and "framing" (if applicable). Quantify achievements where possible.
• Portfolio Preparation (If Applicable): If you have custom framing experience, gather examples of your work. For others, prepare to discuss specific examples of your customer service success, problem-solving abilities, and operational efficiency in past roles.
• Interview Practice: Practice answering common retail interview questions, particularly those related to customer interaction, teamwork, and problem-solving. Prepare to discuss your interest in Michaels and your willingness to learn custom framing.
• Company Research: Familiarize yourself with Michaels' products, brand values, and commitment to creativity. Understand their Omni channel services (BOPIS, SFS) and loyalty programs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.