Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Spring-6545 N Grand Pkwy W, Ste 100, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: 2026-04-08T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to build relationships and provide expert custom framing solutions, driving sales and production targets.

• Ensure a superior customer shopping experience by maintaining store presentation, product availability, and efficient Omni-channel processes.

• Operate and maintain framing equipment, including glass cutters and heat presses, with a strong emphasis on quality and adherence to Standard Operating Procedures (SOPs).

• Contribute to a safe, clean, and well-merchandised store environment, supporting inventory management and shrink reduction initiatives.

📝 Enhancement Note: While the title is "Part Time Framer," the responsibilities extend beyond just framing to encompass a broad retail associate role with a specialization in custom framing. This includes customer engagement, sales, merchandising, and operational support, typical of a part-time role in a specialty retail environment. The focus is on building customer relationships and driving sales through personalized solutions.

📈 Primary Responsibilities

• Execute Elevated ABC Deliver methodology to build strong customer relationships and provide personalized custom framing solutions, directly contributing to sales and production goals.

• Complete custom framing orders with meticulous attention to quality and adherence to delivery timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In Store Only) and Directed Replenishment, to optimize customer shopping experience.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store.

• Operate the cash register efficiently, adhering to all cash handling and transaction processing standards, and support Omni-channel fulfillment processes.

• Participate actively in truck un-load and stocking processes, ensuring compliance with established truck standards and operational budgets.

• Uphold Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with all applicable laws and requirements.

• Support company-wide shrink and safety programs, contributing to a secure and loss-preventative work environment.

• Interact positively and respectfully with colleagues and customers, maintaining a positive attitude even in challenging situations, and embodying the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus: direct customer interaction for sales and service, and operational execution for store presentation and efficiency. The emphasis on "Elevated ABC Deliver" suggests a customer-centric sales approach that requires strong interpersonal and consultative selling skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred, though not explicitly stated as a minimum requirement.

Experience:

• Minimum of 0-2 years of relevant experience, with a focus on customer interaction and operational tasks.

• Possession of basic computer skills and basic measuring skills is mandatory.

Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide tailored solutions.

• Custom Framing Proficiency: Skill in operating framing equipment, including glass cutters, and executing framing orders to high quality standards.

• Sales Acumen: Aptitude for selling products and services, driving sales through consultative approaches.

• Merchandising Standards: Understanding of visual presentation principles for retail environments.

• Cash Handling & POS Operation: Competency in operating a cash register and managing financial transactions accurately.

• Basic Computer Literacy: Familiarity with essential computer functions for operational tasks.

• Measurement Accuracy: Precise measuring skills for custom framing and inventory tasks.

• Adherence to SOPs: Commitment to following established Standard Operating Procedures and company policies.

• Team Collaboration: Ability to work effectively with colleagues and contribute to a positive team environment.

Preferred Skills:

• Previous retail sales or customer-facing experience.

• Experience in selling products and services, particularly in a consultative manner.

• Familiarity with Omni-channel retail processes.

• Knowledge of inventory management and stocking procedures.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate who can be trained in specific framing techniques and sales methodologies. The emphasis on "basic" skills suggests that foundational abilities are more critical than extensive prior experience, with a strong preference for retail and sales backgrounds to accelerate performance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to prepare examples demonstrating their ability to build customer relationships and provide customized solutions, akin to a mini-case study of a successful customer interaction.

• Evidence of quality craftsmanship and attention to detail in previous work, particularly if related to art, design, or detailed assembly.

• Demonstrated understanding of process adherence through examples of following instructions or SOPs in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of how to follow and potentially improve upon established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Demonstrate an understanding of workflow for custom orders, from customer consultation through production and completion.

• Ability to articulate how they would measure the success of their customer interactions and the quality of their framing work (e.g., through customer feedback, order accuracy).

📝 Enhancement Note: For this entry-level retail position, a traditional operations portfolio is not expected. However, candidates should be ready to showcase practical skills and process understanding through examples from past experiences, emphasizing quality, customer service, and adherence to procedures.

💵 Compensation & Benefits

Salary Range: As this is a part-time position with an unspecified salary, market research for similar roles in Spring, Texas, indicates an hourly wage typically ranging from $12.00 to $16.00 per hour. This range accounts for entry-level to moderately experienced candidates and is subject to variations based on specific qualifications and store performance.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Retirement Savings Plan: Options for saving for the future (details not specified).

• Employee Assistance Program: Support services for personal and work-related challenges.

Working Hours: This is a part-time position. While the exact hours will vary, typical part-time retail schedules include evenings, weekends, and potentially early mornings. The role may involve up to 40 hours per week, but flexibility is often required.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for part-time retail associates in specialty stores within the Houston metropolitan area. The benefits listed are comprehensive for a part-time role, indicating the company's commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Custom Framing). Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large (Over 10,000 employees globally, with a significant retail footprint). This scale offers stability and opportunities for structured training and development.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing history in the retail sector, known for its focus on creativity and customer engagement.

Team Structure:

• The framing department is typically integrated within the larger store team, often with a dedicated Framer or Custom Framing Specialist.

• Reporting structure usually involves reporting to a Store Manager, Assistant Store Manager, or a Department Lead, depending on store size and organization.

Methodology:

• Data-Driven Customer Engagement: Utilizing customer interaction data (e.g., purchase history, preferences) to personalize sales approaches and build loyalty.

• Process Optimization: Adherence to and potential input into Standard Operating Procedures (SOPs) for framing, sales, and inventory management to ensure efficiency and quality.

• Customer-Centric Service: Prioritizing customer needs and satisfaction through attentive service and problem-solving.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a company that "fuels the joy of creativity and celebration." This suggests a work environment that values creativity, community, and customer connection. The company's large size implies established operational frameworks and a structured approach to training and development.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Entry-Level/Associate stage within a retail operations context. It focuses on executing established processes and providing direct customer service, with a specialization in custom framing. It's a foundational role for individuals looking to enter the retail operations field or develop customer-facing skills.

Reporting Structure: The Part Time Framer typically reports to a Store Manager or Assistant Store Manager. This structure provides direct oversight and guidance, facilitating learning and performance management.

Operations Impact: The role's impact is primarily on the customer experience and direct sales within the custom framing department. By providing high-quality framing solutions and excellent customer service, the Framer contributes to customer satisfaction, repeat business, and revenue generation for the store. Efficient operations in the framing department also impact inventory management and production throughput.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, materials, and design consultation, potentially leading to a Senior Framer or Custom Framing Specialist role.

• Retail Management Track: Progress into roles like Key Holder, Assistant Store Manager, or Store Manager, requiring broader operational knowledge and leadership skills across all store functions.

• Cross-Departmental Experience: Gain exposure to other areas of the store, such as merchandising, inventory, or Omni-channel operations, to develop a more holistic understanding of retail operations.

• Training and Development: Opportunities to attend product training, sales technique workshops, and potentially leadership development programs offered by Michaels.

📝 Enhancement Note: Michaels offers a clear path for growth within its retail structure. For a Part Time Framer, the initial growth involves mastering the framing craft and sales techniques, with subsequent opportunities to move into leadership or broader operational roles within the store.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes the main sales floor, a dedicated custom framing area, and stock rooms. The framing shop will contain specialized equipment like a glass cutter and heat press.

Office Location(s): The specific store is located at 6545 N Grand Pkwy W, Ste 100, Spring, Texas. This is a public-facing retail location.

Workspace Context:

• Customer Interaction: The primary workspace is interacting with customers on the sales floor and within the framing department. This requires a friendly, approachable, and professional demeanor.

• Tools and Technology: Access to point-of-sale (POS) systems, basic computer terminals, and specialized framing equipment (e.g., mat cutters, assembly tools, heat press, glass cutters).

• Team Dynamics: A collaborative environment where associates support each other in customer service, operational tasks, and maintaining store standards. The framing area may require focused individual work but also integration with overall store flow.

Work Schedule: This is a part-time role, requiring flexibility. Work hours will include nights, weekends, and early mornings. The schedule will be assigned based on store needs and candidate availability, with a potential for up to 40 hours per week.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and a positive attitude. The framing area requires specialized skills and a controlled approach to detailed work, balanced with the fast-paced nature of retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Your resume and application will be screened for basic qualifications, including customer service experience, basic computer/measuring skills, and any relevant framing or retail background.

• Phone/Video Screen: A brief initial interview to discuss your experience, availability, and interest in the role. This is also an opportunity to assess your communication skills and cultural fit.

• In-Person Interview: This will likely be a more in-depth interview, potentially with the Store Manager or Department Lead. You may be asked to demonstrate basic measuring skills or discuss hypothetical customer service scenarios.

• Skills Assessment: You might be asked to perform a simple task related to measuring or describe how you would approach a framing consultation.

• Final Offer: If successful, an offer will be extended contingent upon background checks and verification of eligibility to work.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss specific examples from your past experiences that showcase:
  • Customer Service Scenarios: Describe a time you went above and beyond for a customer or resolved a difficult customer issue.
  • Quality of Work: If you have any examples of detailed work (e.g., crafting, art projects, previous framing experience), be ready to describe the process and your commitment to quality.
  • Problem-Solving: Share instances where you used basic problem-solving skills to address a customer need or an operational challenge.
  • Following Procedures: Discuss how you ensure accuracy and adherence to instructions in your work.

Challenge Preparation:

• Customer Interaction Scenarios: Prepare responses for questions like: "How would you help a customer who isn't sure what they want for their framing project?" or "What would you do if a customer was unhappy with a finished framing order?"

• Operational Understanding: Be ready to discuss your understanding of basic retail operations, such as maintaining store appearance, stocking shelves, and using a cash register.

• Teamwork: Think about examples of how you've worked effectively as part of a team.

📝 Enhancement Note: The interview process for this role is designed to assess practical skills, customer service aptitude, and cultural fit within a retail environment. Candidates should focus on articulating their relevant experiences and demonstrating enthusiasm for the role and the company.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing saws, staple guns, corner blocks, joining equipment, and heat presses.

• Glass Cutting Tools: Specialized tools for precise glass cutting.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Basic Computer Skills: Proficiency with standard office software (e.g., for timekeeping, basic data entry).

Analytics & Reporting:

• POS System: For transaction processing, sales tracking, and potentially customer lookup.

• Inventory Management System: Used for stock checks, replenishment, and tracking merchandise.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a focus on customer relationship building, potentially supported by store-level customer data or loyalty programs.

• Omni-Channel Fulfillment Systems: Tools and processes to manage online orders for in-store pickup or shipping.

📝 Enhancement Note: The technology stack is focused on specialized framing equipment and standard retail operational tools. Proficiency with these tools is crucial for executing the core responsibilities of the role.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Quality & Craftsmanship: Maintaining high standards in all custom framing work and store presentation.

• Teamwork & Respect: Collaborating effectively with colleagues and treating everyone with respect.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure smooth operations and safety.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure every customer interaction is positive and productive, from initial greeting to final sale.

• Process-Oriented Teamwork: Supporting colleagues in maintaining store standards, completing tasks, and achieving sales goals.

• Open Communication: Encouraging clear communication regarding customer needs, operational issues, and team support.

📝 Enhancement Note: Michaels emphasizes values that align with a creative retail environment. The culture fosters both individual contribution in specialized areas like framing and collective effort towards overall store success and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Specialization with General Retail Duties: Effectively managing time between detailed custom framing work and general store responsibilities like customer assistance, stocking, and POS operations.

• Customer Consultation Complexity: Guiding customers through a wide range of framing options, materials, and styles to meet their aesthetic and budget needs.

• Production Accuracy & Timeliness: Consistently delivering high-quality framing work within established deadlines, especially during peak periods.

• Adapting to Retail Pace: Maintaining energy and focus throughout shifts, which can involve standing for long periods and handling various customer demands.

Learning & Development Opportunities:

• Framing Techniques Mastery: Comprehensive training on all aspects of custom framing, from design consultation to material selection and production.

• Sales and Customer Engagement Skills: Development in consultative selling, relationship building, and customer service excellence through the "Elevated ABC Deliver" program.

• Retail Operations Fundamentals: Gaining experience in inventory management, visual merchandising, cash handling, and Omni-channel fulfillment.

• Potential for Advancement: Opportunities to move into supervisory or management roles within the store if performance and interest align.

📝 Enhancement Note: The role presents opportunities to develop highly specialized craft skills alongside broader retail operational competencies, offering a well-rounded experience for career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you helped a customer find the perfect solution to a unique problem." or "How would you handle a situation where a customer is unhappy with a product or service?" (Prepare examples using the STAR method: Situation, Task, Action, Result).

• Framing & Product Knowledge: "What interests you about custom framing?" or "How would you guide a customer who is unsure about the best framing style for their artwork?" (Focus on your willingness to learn and your approach to problem-solving).

• Operational Understanding: "What does good merchandising look like to you?" or "How do you ensure accuracy when handling transactions or measuring items?"

Company & Culture Questions:

• Motivation: "Why Michaels?" or "What do you know about our company and our mission?" (Research the company's purpose: "fuel the joy of creativity and celebration").

• Teamwork: "Describe a time you worked effectively as part of a team." or "How do you contribute to a positive work environment?"

• Values Alignment: Be prepared to discuss how you embody values like creativity, customer focus, quality, and teamwork.

Portfolio Presentation Strategy:

• While no formal portfolio is required, be ready to discuss specific projects or experiences verbally.

• Craftsmanship Examples: If you have personal projects (art, DIY, previous framing work), describe the process, materials used, and the finished quality.

• Customer Interaction Stories: Share detailed accounts of positive customer engagements, focusing on how you understood their needs and provided a solution.

• Problem-Solving Narratives: Outline challenges you faced and how you applied basic skills and critical thinking to resolve them.

📝 Enhancement Note: Interview preparation should focus on demonstrating enthusiasm for creativity, a strong customer service ethic, attention to detail, and a willingness to learn and adhere to company procedures.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any mention of retail, sales, attention to detail, or manual dexterity. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Prepare for Interview Questions: Practice answering common retail interview questions related to customer service, problem-solving, teamwork, and your interest in Michaels and custom framing.

• Research Company Values: Familiarize yourself with Michaels' mission and values, particularly "fuel the joy of creativity and celebration," and be ready to discuss how you align with them.

• Consider Your Availability: Be clear about your availability for part-time shifts, including nights, weekends, and potential early mornings, as this is a key requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.