Part-Time Custom Framer

📍 Job Overview

Job Title: Part-Time Custom Framer

Company: Michaels Stores

Location: Medford, Oregon, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-02-16

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around driving sales and production within the custom framing department of a retail environment.

• It requires a strong focus on customer engagement, relationship building, and consultative selling to offer tailored framing solutions.

• Key operational duties include executing sales strategies, managing production workflows to ensure quality and timeliness, and maintaining visual merchandising standards.

• The position also emphasizes adherence to Standard Operating Procedures (SOPs) for operational efficiency, safety, and compliance.

📝 Enhancement Note: While the job title is "Custom Framer," the description highlights significant sales and customer service components, indicating a hybrid role that blends operational execution with direct revenue generation through consultative sales. This is typical in retail environments where customer-facing roles are expected to contribute to sales targets.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and preferences for custom framing projects.
  • Utilize consultative selling techniques to recommend appropriate framing materials, styles, and solutions that meet customer expectations and budget.
  • Drive sales by effectively showcasing product features, benefits, and the value of custom framing services.
  • Achieve individual and store sales and production targets for the custom framing department.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to established timelines.
  • Operate and maintain framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Ensure all framing projects meet company quality standards and customer specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised, organized, and visually appealing.
  • Support inventory management through participation in truck un-load and stocking processes, adhering to store stocking standards.
  • Assist with Omni channel processes, such as fulfilling online orders or assisting customers with online-to-store transactions.

• Customer Service & Store Maintenance:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.
  • Maintain a safe, clean, and clutter-free store environment for customers and team members.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Compliance & Teamwork:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements.

  • Support company shrink and safety programs.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive team environment.

📝 Enhancement Note: The responsibilities clearly outline a dual focus on direct sales/customer consultation and operational execution within the framing department. This requires an individual who can balance creative problem-solving with efficient process adherence and customer-facing sales skills.

🎓 Skills & Qualifications

Education:

Experience:

• Entry-level candidates are welcome, with a preference for those who have some retail experience or demonstrable sales aptitude.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Basic Measuring Skills: Precision in taking measurements for framing projects is critical for accurate order fulfillment.

• Equipment Operation: Proficiency in operating framing equipment, including a glass cutter, is essential for production.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for consultative selling, identifying customer needs, and recommending suitable products and services.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, customer flow, and merchandising.

• Sales Experience: Proven track record in selling products and/or services, demonstrating an ability to meet sales targets and build customer rapport.

• Artistic/Design Aptitude: While not explicitly stated, an eye for design and aesthetics would be advantageous for custom framing consultations.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills for operating equipment and interacting with customers, rather than formal academic qualifications. This suggests a role where on-the-job training is a significant component, and the ability to learn and apply new skills quickly is valued. The "0-2" years of experience AI classification fits perfectly here.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant experience or projects that demonstrate:
  • Customer Interaction Examples: Anecdotes or brief descriptions of how you've successfully helped customers find solutions or make purchasing decisions.
  • Problem-Solving Scenarios: Instances where you used creativity or practical skills to overcome a challenge, particularly in a customer service or production context.
  • Process Adherence: Examples of following instructions or procedures accurately to achieve a desired outcome.
  • Quality Focus: Instances where attention to detail ensured a high-quality result in a task or project.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow Standard Operating Procedures (SOPs).

• Familiarity with or ability to learn processes related to:

  • Sales transactions and order taking.

  • Production workflow for custom items.

  • Inventory management and stocking procedures.

  • Customer service protocols.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" showcasing complex process maps or system implementations is unlikely to be expected. Instead, the emphasis will be on demonstrating practical skills, customer-centricity, and the ability to follow established procedures, which can be showcased through storytelling and examples during the interview process.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level retail position, the salary is expected to align with minimum wage laws and regional retail pay scales. In Medford, Oregon (as of early 2024/2025 estimates), this would likely fall in the range of $14.00 - $17.00 per hour.

Benefits:

• Health Insurance: Medical, dental, and vision insurance are available, catering to both full-time and part-time team members.

• Paid Time Off (PTO): Accrued paid time off is provided for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for individuals interested in arts and crafts.

• Other Benefits: Potential for additional benefits such as retirement savings plans (e.g., 401k) and employee assistance programs, depending on company policy and eligibility.

Working Hours:

• This is a part-time position, with hours likely varying based on store needs and scheduling.

• Working hours will include nights, weekends, and early mornings.

• While the total hours are part-time, the role requires flexibility within the store's operating hours.

📝 Enhancement Note: Salary is estimated based on typical entry-level retail roles in Oregon and the listed benefits. Specific details should be confirmed directly with Michaels Stores. The "40" working hours listed in the input data seems to contradict the "PART_TIME" employment type; this has been interpreted as a maximum potential for full-time, but the role is advertised as part-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels is a leading retailer in North America, providing a wide range of arts, crafts, and home decor products.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established processes and a deep understanding of its market.

Team Structure:

• Store Level: The Custom Framer will be part of a store team that includes a Store Manager, Assistant Managers, Team Leads, and other Sales Associates.

• Departmental Focus: Within the store, the role has a specific focus on the Custom Framing department, working closely with colleagues who also support sales and production.

• Cross-Functional Collaboration: Collaboration will occur with other store associates for general customer service, inventory management, and Omni channel fulfillment.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and creating memorable experiences, particularly through services like custom framing.

• Process Adherence: A strong reliance on Standard Operating Procedures (SOPs) ensures consistency in operations, customer service, and production quality across all locations.

• Sales and Production Driven: The culture likely promotes a results-oriented environment where sales targets and efficient production are key performance indicators.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is derived from the provided description and general knowledge of large retail chains. The emphasis on "fueling the joy of creativity and celebration" suggests a culture that values passion for the arts and crafts, alongside operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role serves as a foundational position within the retail operations framework, focusing on direct customer interaction, sales, and specific production tasks.

Reporting Structure: The Custom Framer will report directly to a Store Manager or an Assistant Manager/Team Lead responsible for the framing department or overall store operations.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing quality products and services. Efficient production and well-maintained departments also support overall store operational health.

Growth Opportunities:

• Advancement within Store: Potential to move into roles such as Lead Framer, Visual Merchandiser, or Assistant Manager roles within the store.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, sales strategies, and retail operations management.

• Cross-Departmental Experience: Potential to gain experience in other store departments, broadening skill sets and understanding of retail operations.

• Specialization: Further specialization within the framing or visual merchandising aspects of the business.

📝 Enhancement Note: Growth potential is typical for retail entry-level positions, focusing on internal advancement within the store hierarchy or specialization in particular operational areas like framing or visual merchandising.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is a customer-facing retail store.

Office Location(s): Medford, Oregon, at 3475 Crater Lake Hwy.

Workspace Context:

• Customer Interaction Area: Primarily involves engaging with customers on the sales floor and in the custom framing consultation area.

• Frame Shop: A dedicated area within the store equipped with framing tools, a glass cutter, and a heat press, requiring attention to safety protocols and organization.

• Stock Room: May involve working in stock rooms for inventory management, which may not always be climate-controlled.

• Collaborative Environment: Works alongside other store team members, fostering a team-oriented atmosphere.

Work Schedule:

• Part-time employment.

• Requires flexibility to work nights, weekends, and early mornings as dictated by store operating hours and business needs.

📝 Enhancement Note: The work environment is typical for a retail associate, involving direct customer contact, hands-on production tasks, and inventory management, with varying work hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially an automated or brief phone screen to assess basic qualifications and availability.

• In-Person Interview: Expect a face-to-face interview with a store manager or assistant manager. This will likely include:

  • Behavioral questions assessing customer service, problem-solving, and teamwork skills.
  • Situational questions asking how you would handle specific customer interactions or operational challenges.
  • A discussion about your interest in custom framing and art/crafts.
  • A tour of the store and frame shop, potentially with a demonstration of basic skills.

• Skills Assessment (Informal): You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment.

• Final Decision: Based on overall fit, skills, and potential.

Portfolio Review Tips:

• No Formal Portfolio Needed: For this entry-level role, a formal portfolio is not expected.

• Prepare Anecdotes: Instead, be ready to share specific examples from past experiences (even non-work related) that demonstrate:

  • How you've handled difficult customers or resolved issues.
  • Instances where you took initiative or went above and beyond.
  • Times you accurately followed instructions or learned a new skill quickly.
  • Your approach to organization and attention to detail.

• Showcase Enthusiasm: Express genuine interest in the arts, crafts, and the creative process, as this aligns with Michaels' brand.

Challenge Preparation:

• Customer Scenario: Be prepared for a scenario where a customer has a specific artwork and needs guidance on framing. Practice thinking through material options, aesthetics, and budget considerations.

• Problem-Solving: Consider how you would handle a situation like a production delay or a mistake in an order. Focus on communication and resolution.

• Measuring Accuracy: Be ready to verbally describe how you would accurately measure a piece of artwork for framing, emphasizing precision.

📝 Enhancement Note: The application process is standard for retail positions, emphasizing practical skills and behavioral fit over extensive documentation. Candidates should focus on articulating past experiences that align with the core responsibilities.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutter, framing tools, potentially a heat press for mounting or finishing.

• Cash Register/POS System: For processing transactions, managing sales, and potentially customer accounts.

• Measuring Tools: Tape measures, rulers, potentially specialized framing measurement devices.

• Basic Computer Skills: For accessing company systems, communication, and potentially order management.

Analytics & Reporting:

• While direct analytics responsibility is minimal for this role, understanding how sales figures and production output contribute to store performance is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM functionalities for tracking customer purchases and preferences.

• Order Management Systems: Internal systems for managing custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is focused on the practical tools needed for framing production, sales transactions, and basic computer operations within a retail setting. Advanced operations tools are not relevant to this specific role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive shopping experiences is paramount.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression aligns with the company's mission.

• Quality & Craftsmanship: A commitment to delivering high-quality custom framing solutions.

• Teamwork & Support: Fostering a collaborative environment where team members support each other to achieve store goals.

• Efficiency & Adherence: Following SOPs and efficient work practices to ensure smooth operations.

Collaboration Style:

• Cross-Functional: Working effectively with all store associates, regardless of department, to ensure a cohesive customer experience.

• Service-Oriented: A style that emphasizes helping customers and colleagues to achieve desired outcomes.

• Process-Driven: Collaborating within established procedures to maintain consistency and quality.

📝 Enhancement Note: The culture and values are derived from the company's stated purpose and the nature of a customer-facing retail service role. The emphasis is on customer delight, quality, and a supportive team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also completing framing orders accurately and on schedule.

• Handling Diverse Customer Needs: Meeting the expectations of a wide range of customers with varying tastes, budgets, and artistic requirements.

• Maintaining Quality Standards: Consistently producing high-quality framing work, especially during busy periods.

• Learning New Skills: Quickly mastering the operation of framing equipment and understanding different framing techniques.

• Variable Work Hours: Adapting to a schedule that includes nights, weekends, and potentially early mornings.

Learning & Development Opportunities:

• Framing Expertise: Deepening knowledge of framing materials, techniques, and design principles.

• Sales and Customer Service: Enhancing consultative selling skills and customer relationship management.

• Retail Operations: Gaining practical experience in visual merchandising, inventory management, and POS operations.

• Product Knowledge: Expanding understanding of the broad range of arts and crafts products offered by Michaels.

📝 Enhancement Note: Challenges are typical for retail roles involving production and sales, requiring strong time management and interpersonal skills. Growth opportunities focus on skill acquisition within the retail and framing domain.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer brings in a valuable, sentimental piece of artwork and is unsure how to frame it. How would you approach this consultation to ensure they feel confident and satisfied with their choice?" (Focus on active listening, offering options, explaining value, and ensuring accuracy.)

• Problem-Solving: "You discover a mistake on a custom framing order that was supposed to be ready for pickup today. What steps would you take?" (Focus on immediate identification, communication with supervisor, and customer service resolution.)

• Skills & Experience: "Describe a time you successfully helped a customer find the perfect product or solution. What was your approach?" (Focus on demonstrating sales and customer service skills.)

Company & Culture Questions:

• "What interests you about custom framing and working at Michaels?" (Showcase passion for art, creativity, and customer service.)

• "How do you handle working in a fast-paced retail environment with varying customer demands?" (Highlight adaptability, multitasking, and positive attitude.)

Portfolio Presentation Strategy:

• Verbal Storytelling: Since there's no formal portfolio, prepare 2-3 concise stories about your past experiences that highlight:

  • A time you excelled in customer service or sales.
  • An instance where you demonstrated attention to detail or quality in a task.
  • A situation where you learned a new skill or adapted to a new process quickly.

• Focus on Relevance: Tailor your examples to demonstrate skills relevant to customer interaction, problem-solving, and following procedures.

• Express Enthusiasm: Clearly articulate your interest in the creative aspects of the role and your desire to learn.

📝 Enhancement Note: Interview preparation advice is tailored for an entry-level retail position, focusing on behavioral and situational questions, and emphasizing the demonstration of core competencies through anecdotal evidence rather than a formal portfolio.

📌 Application Steps

To apply for this Part-Time Custom Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels Careers portal.

• Tailor Your Resume: Highlight any customer service, sales, or hands-on/technical experience. Use keywords from the job description such as "customer service," "sales," "production," "measuring skills," and "equipment operation."

• Prepare Your Stories: Think of specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, and follow instructions carefully.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and their brand mission related to creativity and celebration. Understand their commitment to customer service.

• Practice Your Interview Responses: Rehearse answers to common interview questions, focusing on clear, concise, and positive responses that showcase your skills and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.