Part time Custom Art & Picture Framer

📍 Job Overview

Job Title: Part-time Custom Art & Picture Framer Company: Michaels Stores Location: Brea, California, United States Job Type: PART_TIME Category: Retail Operations / Creative Services Date Posted: August 9, 2025 Experience Level: Entry-Level (0-2 Years) Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and building relationships within a retail environment, specifically within the custom framing department.
• Key responsibilities include understanding customer needs, designing and executing custom framing solutions, and ensuring high-quality, on-time order completion.
• The position involves hands-on operation of framing equipment, adherence to operational standards, and contributing to the overall store's success through sales and customer engagement.
• This is a part-time, on-site position requiring direct customer interaction and physical presence in the store.

📝 Enhancement Note: While the input data describes a retail associate role with a framing specialization, the output is framed within an "Operations" context by focusing on the operational aspects of customer service, order fulfillment, process adherence, and in-store execution, aligning with the RevOps/SalesOps/GTM enhancement directive. The category is broadened to "Retail Operations / Creative Services" to reflect the blend of operational tasks with a creative service component.

📈 Primary Responsibilities

• Customer Engagement & Design:
  • Build strong customer relationships by actively listening to their needs and providing personalized design consultations for custom framing projects.
  • Utilize Elevated ABC Deliver methodology to enhance customer interactions and drive sales within the framing department.
  • Assist customers in identifying and selecting appropriate framing materials, matting options, and display solutions to meet their artistic and aesthetic goals.
• Order Fulfillment & Quality Assurance:
  • Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines, ensuring customer satisfaction.
  • Operate framing equipment, including mat cutters and potentially heat presses, safely and efficiently to produce finished products.
  • Maintain the readiness and aesthetic appeal of the ready-made frame department and other assigned store areas, including SISO (Single Item, Single Order) and Directed Replenishment tasks.
• In-Store Operations & Merchandising:
  • Provide friendly and proactive customer service, helping shoppers locate products and offering solutions to their creative needs.
  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) and visual merchandising standards.
  • Participate in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.
• Sales & Transactional Duties:
  • Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.
  • Support the store's sales goals by effectively selling products and services, particularly within the custom framing services.
  • Assist with various Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives, as required.

📝 Enhancement Note: The primary responsibilities are expanded to detail the operational nuances of a retail framing role, translating basic duties into actionable tasks with an operations-centric lens. Emphasis is placed on process adherence, quality control, customer journey management, and sales contribution, typical for roles supporting Go-To-Market (GTM) strategies.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions.
• Formal training or certifications in art, design, or visual merchandising are a plus but not typically required for this role.

Experience:

• 0-2 years of experience in customer-facing roles, preferably within a retail environment.
• Experience in sales or service-oriented positions is advantageous for understanding customer needs and driving transactions.
• Prior experience in custom framing, art handling, or visual display is beneficial but not always mandatory.

Required Skills:

• Customer Service Excellence: Ability to engage with customers, understand their needs, and provide positive, solution-oriented interactions.
• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications for order entry, and potentially inventory management software.
• Measuring & Calculation Skills: Accurate measurement skills are critical for custom framing projects, ensuring precise cuts and fits. Basic arithmetic for pricing and transactions.
• Product Knowledge Aptitude: Willingness and ability to learn about various art materials, framing techniques, and product offerings to assist customers effectively.
• Teamwork & Collaboration: Ability to work cooperatively with colleagues, support store operations, and contribute to a positive team environment.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting sales targets and driving revenue through customer engagement.
• Framing Equipment Operation: Hands-on experience operating framing machinery, glass cutters, and mat cutters.
• Visual Merchandising: Understanding of store layout, product placement, and display techniques to enhance the shopping experience.
• Design Sensibility: An eye for aesthetics, color, and composition that can be applied to custom framing design consultations.

📝 Enhancement Note: Skills are categorized into required and preferred, with an emphasis on operational relevance. "Basic Computer Skills" and "Measuring Skills" are highlighted as foundational operational proficiencies. "Product Knowledge Aptitude" is framed as a learning requirement crucial for effective operational execution in a specialized retail segment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level role, candidates with prior framing or design experience may benefit from showcasing examples of their work.
• Process Improvement Examples: If available, candidates can verbally describe instances where they improved a customer's experience or streamlined a task within a retail or service setting.
• System Interaction: Demonstrate familiarity with using POS systems, scanning equipment, and basic computer interfaces.
• Quality Focus: Highlight instances where attention to detail and quality output were critical to success in previous roles.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction to order processing and cash handling.
• Familiarity with store-specific processes for inventory management, truck un-loads, and visual merchandising standards.
• Ability to follow guidelines for Omni-channel order fulfillment and customer order tracking.

📝 Enhancement Note: The "Portfolio Essentials" section is adapted to reflect the entry-level nature of the role, focusing on demonstrating operational competencies rather than a formal portfolio. Emphasis is placed on verbalizing process improvements and system familiarity, crucial for entry-level operations roles.

💵 Compensation & Benefits

Salary Range:

• The provided salary range for this part-time position is $16.75 to $19.70 per hour.
• This range is competitive for entry-level retail positions, particularly those involving specialized skills like custom framing, and reflects the cost of living and retail wage standards in the Brea, California area.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans for eligible team members.
• Paid Time Off (PTO): Accrual of paid time off for vacation, sick days, or personal needs.
• Tuition Assistance: Programs available to support continued education and skill development.
• Employee Discounts: Generous discounts on Michaels products and services, fostering creativity and savings.
• Other Benefits: Potential for additional benefits such as retirement savings plans (e.g., 401k) and employee assistance programs.

Working Hours:

• This is a part-time position, with hours typically ranging from 10-20 hours per week, depending on business needs and employee availability.
• Work hours may include nights, weekends, and early mornings, aligning with typical retail operating schedules. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: The salary range is explicitly stated and contextualized for the location and experience level. Benefits are listed with a focus on those that support employee well-being and professional growth, relevant to attracting and retaining talent in operations and retail roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading destination for creative supplies, known for its wide product selection and in-store services like custom framing. Company Size: Michaels operates over 1,300 stores across the US and Canada, employing a significant workforce. This large scale implies established operational processes and a structured corporate environment. Founded: 1973. With decades of experience, Michaels has a long-standing presence and deep understanding of the creative retail market. Its headquarters are in Irving, Texas.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.
• Within the store, there will be various departments and roles, including cashiers, floor associates, and specialized positions like the Custom Framing Specialist.
• Collaboration is expected across departments for tasks such as inventory management, customer assistance, and overall store upkeep.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, as evidenced by the "Elevated ABC Deliver" methodology.
• Process Adherence: Standard Operating Procedures (SOPs) are critical for ensuring consistency in customer experience, operational efficiency, and compliance.
• Data-Driven Decisions (Store Level): While not explicitly detailed for this role, store performance is likely tracked through sales data, customer feedback, and operational metrics, influencing task prioritization and focus areas.

Company Website: www.michaels.com

📝 Enhancement Note: The company context is fleshed out with industry specifics and scale, providing insight into the operational environment. The team structure and company methodology are interpreted through the lens of retail operations and customer service delivery, highlighting the importance of SOPs and customer engagement.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework. It serves as a foundational opportunity to learn about customer service, sales processes, and in-store operational execution. Reporting Structure: The Custom Art & Picture Framer typically reports to a Store Manager or Assistant Store Manager. This structure provides direct oversight and guidance on performance and adherence to operational standards. Operations Impact: While this role is primarily customer-facing, its impact on operations is significant through:

• Customer Satisfaction: Directly influencing customer loyalty and repeat business through quality framing services and positive interactions.
• Revenue Generation: Contributing to store sales targets through custom framing sales and cross-selling opportunities.
• Operational Efficiency: Maintaining the framing department's organization and readiness, and supporting overall store operational flow.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design principles, and customer consultation.
• Cross-Training: Potential to gain experience in other store departments, broadening operational knowledge across different retail functions.
• Leadership Potential: With demonstrated performance and commitment, there may be opportunities to advance into roles with more responsibility, such as Lead Framer or Shift Supervisor.
• Further Education Support: Tuition assistance can support formal education or certifications relevant to retail management, design, or operations.

📝 Enhancement Note: The career path is defined within the context of retail operations, emphasizing skill acquisition and potential progression. The "Operations Impact" section connects the role's activities to key business outcomes like customer satisfaction and revenue, common metrics in GTM and sales operations.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically within a Michaels Arts & Crafts store. The primary workspace includes the sales floor, the custom framing counter/area, and associated stock rooms. Office Location(s): The specific location is Brea, California, at 2315 E Imperial Hwy Ste D. The work environment is customer-facing and involves interacting with the general public.

Workspace Context:

• Collaborative Environment: The role requires interaction with customers and potentially other store associates, fostering a collaborative, albeit fast-paced, retail atmosphere.
• Tools & Technology: Access to specialized framing equipment (mat cutters, potentially heat presses), POS systems, and basic computer terminals.
• Team Interaction: Opportunities to work alongside and learn from other team members, contributing to a shared goal of providing excellent customer service and store operations.

Work Schedule:

• The schedule is part-time, requiring flexibility to work various shifts, including evenings, weekends, and potentially early mornings, based on store operating hours and business needs. This flexibility is common for roles supporting continuous retail operations.

📝 Enhancement Note: The "Workspace Context" and "Work Schedule" sections are tailored to highlight aspects relevant to operations professionals, such as the need for efficient use of specialized tools, adherence to store operational flow, and the demands of a flexible retail schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and availability.
• In-Person Interview: Candidates will typically participate in an in-person interview at the store. This will involve meeting with the store manager or assistant manager.
• Skills Assessment: May include practical demonstration of basic measuring skills or hypothetical scenarios related to customer service and problem-solving.
• Cultural Fit: Questions will likely assess alignment with Michaels' values, such as customer focus, creativity, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, candidates with framing experience can verbally describe their process for consulting with clients, selecting materials, and ensuring quality in their finished work.
• Be prepared to discuss specific examples of how you've handled challenging customer requests or resolved issues in previous service roles.
• If you have examples of framing projects you're proud of, be ready to describe the project, the client's needs, and your design choices.

Challenge Preparation:

• Customer Service Scenarios: Prepare responses for common customer service challenges, such as handling complaints, assisting indecisive customers, or managing busy periods.
• Problem-Solving: Think about how you would approach a situation where a framing order is delayed or a customer is unhappy with the result.
• Process Understanding: Show an understanding of the importance of following SOPs for quality, safety, and efficiency in a retail environment.

📝 Enhancement Note: The interview process is outlined with a focus on practical skills and operational readiness, common in retail and customer-facing roles. Tips are provided to help candidates showcase their operational capabilities and customer service acumen, even without a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing tools (e.g., points drivers, staple guns), potentially glass cutters, and possibly heat presses for specific applications. Proficiency and safe operation are key.
• Point-of-Sale (POS) System: Used for processing customer transactions, managing sales, and potentially tracking custom order details.
• Measuring Tools: Tape measures, rulers, and potentially specialized mat board measuring guides. Precision is paramount.

Analytics & Reporting:

• While direct analytics tools are less common for this specific role, understanding sales performance metrics (e.g., sales per customer, conversion rates for framing services) can be beneficial for performance discussions.
• Basic reporting may involve tracking custom order status and material usage.

CRM & Automation:

• The store's POS system may have basic CRM functionalities for tracking customer purchase history and preferences, particularly for custom framing clients.
• Automation is minimal for this role, focusing more on efficient manual processes and equipment usage.

📝 Enhancement Note: This section details the specific tools and technologies relevant to the framing aspect of the role, emphasizing the practical, hands-on nature of the equipment used in retail operations for specialized services.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment that celebrates creativity and encourages employees to engage with the arts and crafts.
• Customer Focus: A strong emphasis is placed on providing excellent customer service and building lasting relationships.
• Teamwork & Collaboration: Working together to achieve store goals and support each other is a core aspect of the culture.
• Quality & Precision: In custom framing, attention to detail and delivering high-quality finished products are essential.
• Efficiency: Operating effectively, managing time well, and adhering to processes contribute to overall store efficiency.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate with colleagues across different departments to assist customers and ensure smooth store operations.
• Process Review: Adherence to established procedures is valued, with opportunities for feedback on improving in-store processes.
• Knowledge Sharing: Team members are encouraged to share product knowledge and best practices to enhance collective customer service capabilities.

📝 Enhancement Note: The team culture and values are described with an operations perspective, highlighting how these principles translate into daily tasks, customer interactions, and the importance of collaboration for effective store management.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Customer Expectations: Balancing creative possibilities with practical limitations and customer budgets can be challenging.
• Time Management: Efficiently handling multiple customer requests, order processing, and department maintenance simultaneously requires strong organizational skills.
• Learning Curve: Mastering the intricacies of custom framing, material selection, and equipment operation may require dedicated learning.
• Sales Pressure: Meeting personal and store sales goals in a competitive retail environment.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, archival standards, and design principles for various art forms.
• Customer Service Skills: Enhance abilities in client consultation, problem-solving, and building rapport.
• Retail Operations Knowledge: Gain a foundational understanding of retail management, inventory control, and visual merchandising.
• Potential for Advancement: Opportunities to take on more responsibility within the store, potentially leading to supervisory roles.

📝 Enhancement Note: Challenges are framed in terms of operational execution and skill development, while growth opportunities emphasize acquiring specialized knowledge and advancing within the retail operations career path.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"
• Problem-Solving: "A customer wants a frame for a very unusual piece of art. How would you approach finding a solution?" "How do you ensure accuracy when taking custom orders?"
• Operational Awareness: "What do you think is most important for maintaining a clean and organized framing department?" "How would you prioritize tasks during a busy period in the store?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"
• "What do you know about our custom framing services?"
• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• If you have relevant work samples (even personal projects), be prepared to briefly describe the project, the materials used, and the intended outcome. Focus on your process and attention to detail.
• Emphasize your ability to translate a customer's vision into a tangible, high-quality product through careful measurement and execution.

📝 Enhancement Note: Interview questions are tailored to assess operational competencies, customer service skills, and cultural fit relevant to a retail operations role, with specific advice on how to approach them.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Portfolio Preparation (Verbal): Be ready to verbally describe your approach to customer consultations and order accuracy in previous roles. If you have framing experience, highlight specific projects and your process.
• Resume Optimization: Tailor your resume to emphasize customer service, attention to detail, and any experience with sales or hands-on work. Quantify achievements where possible (e.g., "handled X customer inquiries per shift").
• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a commitment to customer satisfaction and operational standards.
• Company Research: Familiarize yourself with Michaels' product offerings, especially custom framing services, and understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.