Overnight Framer

📍 Job Overview

Job Title: Overnight Framer Company: Michaels Stores Location: Dallas, Texas, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: 2025-07-23T00:00:00 Experience Level: 0-2 Years Remote Status: On-site

🚀 Role Summary

• This role focuses on the hands-on creation of custom framing solutions, directly impacting customer satisfaction and store revenue through quality craftsmanship and sales.
• The position requires proficiency in operating specialized framing equipment and a strong understanding of customer relationship management within a retail environment.
• Key responsibilities include maintaining visual merchandising standards in assigned departments and contributing to overall store operations, including inventory management and safety protocols.
• The role emphasizes a commitment to delivering exceptional customer service, assisting shoppers, and ensuring a positive in-store experience, which is crucial for driving repeat business and brand loyalty.

📝 Enhancement Note: While the job title is "Overnight Framer," the description details customer-facing responsibilities and general store operations, suggesting the "overnight" aspect might refer to shift timing rather than completely isolated work. The core of the role is framed around custom framing sales and production within a retail setting.

📈 Primary Responsibilities

• Execute custom framing orders with a high degree of quality and adherence to production timelines, directly contributing to sales targets and customer satisfaction.
• Build and maintain strong customer relationships by providing expert design consultation and personalized framing solutions, utilizing sales techniques to drive product adoption and revenue.
• Operate and maintain framing equipment, including specialized tools like glass cutters and heat presses, ensuring safety and operational efficiency.
• Manage and merchandise the ready-made frame department, including sales-floor presentation (SISO) and stock replenishment (Directed Replenishment), to enhance customer shopping experience and drive impulse sales.
• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements, safety protocols, and operational standards.
• Participate actively in the truck un-loading and stocking processes, ensuring adherence to truck standards and completion within designated budgets.
• Process transactions accurately using the cash register, executing cash handling procedures to company standards, and assisting with Omni channel fulfillment processes.

📝 Enhancement Note: The responsibilities highlight a blend of technical framing skills, customer interaction, sales acumen, and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, typical in retail environments aiming to enhance the customer journey.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is generally expected for entry-level retail positions. Specific vocational training or certifications in art, design, or woodworking might be beneficial but are not explicitly required.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.
• Demonstrated experience in sales or customer service, with a focus on helping customers find solutions and making recommendations.
• Experience with retail operations, including merchandising, stock management, and point-of-sale (POS) systems.
• Process optimization understanding is beneficial for improving framing workflow and customer service delivery.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic data entry, and potentially proprietary design software.
• Measuring Skills: Accurate measurement is critical for custom framing orders.
• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions.
• Cash Handling Proficiency: Accurate and secure management of financial transactions.
• Operational Adherence: Commitment to following Standard Operating Procedures (SOPs) and company policies.
• Teamwork & Collaboration: Ability to work effectively with colleagues and contribute to a positive store environment.
• Physical Stamina: Ability to stand for extended periods, lift heavy objects, and perform repetitive tasks.

Preferred Skills:

• Retail Sales Experience: Proven ability to drive sales and meet targets through consultative selling.
• Framing Equipment Operation: Experience with operating framing machinery and tools.
• Visual Merchandising: Knowledge of display techniques for ready-made frames.
• Problem-Solving: Aptitude for addressing customer issues and operational challenges effectively.
• Attention to Detail: Crucial for precise framing and order accuracy.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is suitable for individuals starting their careers or transitioning into retail operations. The "Overnight Framer" title may indicate a specific shift structure, but the core skills align with a customer-facing, sales-oriented retail associate role with a specialized framing component.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Studies: Examples demonstrating successful customer interactions, problem resolution, and exceeding customer expectations in a retail or service setting.
• Sales Achievement Examples: Documentation of personal sales performance, particularly in product or service sales, showcasing ability to meet and exceed targets.
• Process Improvement Ideas: Conceptual or documented examples of how a retail process (e.g., customer queue management, product display, order processing) could be improved for efficiency or customer satisfaction.
• Visual Merchandising Examples: Photos or descriptions of well-merchandised retail displays or departments, showcasing an understanding of visual appeal and product presentation.

Process Documentation:

• Workflow Design: Ability to understand and follow established workflows for custom framing orders, from initial customer consultation to final product delivery.
• Operational Procedure Adherence: Demonstrated understanding of how to follow Standard Operating Procedures (SOPs) for tasks like cash handling, inventory management, and safety.
• Performance Measurement: Awareness of key performance indicators relevant to a retail associate, such as sales conversion rates, customer satisfaction scores, and order accuracy.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight relevant experiences that demonstrate their capabilities in customer service, sales, and operational execution. The ability to articulate one's approach to these areas during the interview process will be key.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Dallas, Texas, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 and $16.00 USD. This range is based on industry benchmarks for entry-level retail roles with specialized responsibilities, considering the cost of living in Dallas.

Benefits:

• Health Insurance: Access to medical, dental, and vision insurance plans.
• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, and personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products and services, fostering personal creativity and cost savings.
• Retirement Savings Plans: Potential access to 401(k) plans with company matching.
• Employee Assistance Program (EAP): Resources for personal and work-life balance support.

Working Hours: This is a part-time position. While the title suggests "Overnight," the description indicates work hours can include nights, weekends, and early mornings, typical of retail operations. Actual hours will vary based on business needs and scheduling.

📝 Enhancement Note: The salary estimate is derived from general retail industry data for entry-level positions in a major metropolitan area like Dallas. Specific compensation will be determined by the hiring manager based on experience and local market conditions. The benefits package is comprehensive for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, framing, and home decor. Company Size: Michaels operates over 1,300 stores across the U.S. and Canada, with a significant employee base, indicating a large, established corporate structure with a focus on retail operations and customer engagement. Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established operational frameworks and a deep understanding of the creative market.

Team Structure:

• The role likely operates within a store-based team structure, reporting to a Store Manager or Assistant Store Manager.
• The Framer will collaborate with other store associates, including sales floor staff, cashiers, and potentially a dedicated framing department lead.
• Cross-functional collaboration would primarily involve working with colleagues on the sales floor to ensure a cohesive customer experience and efficient store operations.

Methodology:

• Customer-Centric Approach: A strong emphasis on building customer relationships and providing solutions, as evidenced by the "Elevated ABC Deliver" mention.
• Process-Oriented Operations: Adherence to Standard Operating Procedures (SOPs) for all aspects of the job, from sales to stock management and safety.
• Quality and Efficiency: Focus on completing framing orders with high quality and on time, while also participating in efficient stock replenishment and truck un-loading.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels promotes a culture centered around creativity and customer service. The company's size means established operational processes and training programs are likely in place, offering a structured environment for learning and development in retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and customer service spectrum. It provides foundational experience in sales, customer engagement, and the specific craft of custom framing.

Reporting Structure: The Framer will typically report to a Store Manager, Assistant Store Manager, or a designated Framing Department Manager, depending on store structure. This provides direct oversight and guidance on performance and operational adherence.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service, which encourages repeat business and positive word-of-mouth. Efficient store operations, including merchandising and stock management, also contribute to the overall success of the retail location.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, design consultation, and sales, becoming a go-to resource for customers.
• Retail Leadership Path: Potential to advance into roles like Assistant Store Manager, Store Manager, or specialized positions like Framing Department Lead or Visual Merchandiser.
• Cross-Departmental Experience: Gain exposure to various aspects of retail operations, including inventory management, visual display, and customer service in different departments.
• Training and Development: Access to company-provided training for sales techniques, customer service, and operational procedures, with opportunities for tuition assistance to pursue further education.

📝 Enhancement Note: The growth path at Michaels typically involves progressing through various store associate roles, with opportunities to specialize or move into management. For this role, becoming a senior framer or leading the framing department are clear advancement possibilities.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing. Office Location(s): Dallas, Texas. Specific location details are provided in the job listing: Dallas-5500 Greenville Ave Ste 700.

Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers on the sales floor and within the framing department.
• Framing Shop: Includes specialized equipment like glass cutters and heat presses, requiring a focus on safety and precision.
• Stock Rooms: May be present, and some stock rooms might not be climate-controlled, requiring adaptability.
• Collaboration: Opportunities to work closely with other store team members to ensure smooth operations and a positive customer experience.

Work Schedule: This is a part-time role. Work hours can include nights, weekends, and early mornings, aligning with typical retail operating hours. Flexibility to work various shifts is often a requirement.

📝 Enhancement Note: The environment is typical of a busy arts and crafts retailer, demanding excellent customer service skills and the ability to manage multiple tasks in a fast-paced setting. The framing shop itself requires specific safety protocols due to the tools used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete any required online assessments or questionnaires.
• Phone Screen: A brief call with an HR representative or hiring manager to discuss qualifications, interest, and basic fit.
• In-Person Interview: This typically involves meeting with the Store Manager or Assistant Store Manager. Be prepared to discuss:
  • Your customer service philosophy and experience.
  • Your approach to sales and helping customers find solutions.
  • Your understanding of quality and attention to detail in custom work.
  • How you handle busy periods and challenging customer interactions.
  • Your familiarity with retail operations and safety.
• Practical Assessment (Potentially): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

Portfolio Review Tips:

• Highlight Customer Service Successes: Be ready to share specific examples of how you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result).
• Showcase Sales Aptitude: Even if you don't have direct sales experience, emphasize instances where you've influenced a customer's decision or recommended products effectively.
• Demonstrate Attention to Detail: If you have any experience with crafts, design, or precise work (e.g., model building, sewing, technical drawing), mention it to show your capacity for detail.
• Discuss Operational Awareness: Talk about your understanding of retail best practices, such as merchandising, stock rotation, and maintaining a clean workspace.

Challenge Preparation:

• Customer Scenario: Be prepared for a question like, "A customer wants to frame a valuable piece of artwork but is unsure about the best materials. How would you assist them?" Focus on asking clarifying questions, explaining options (matting, glass types, frame styles), and managing expectations.
• Operational Scenario: "How would you ensure the framing department remains visually appealing and well-stocked during a busy shift?" Emphasize proactive merchandising and utilizing downtime efficiently.
• Teamwork Scenario: "How do you contribute to a positive team environment in a retail setting?" Focus on communication, mutual support, and a shared commitment to store goals.

📝 Enhancement Note: As this is an entry-level role, the interview will likely focus on assessing your attitude, customer service skills, and potential to learn the technical aspects of framing and sales. Highlighting transferable skills from any previous work or volunteer experience is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing customer transactions, managing sales, and handling returns. Proficiency in retail POS systems is generally expected.
• Framing Equipment: Handheld measuring tools, mat cutters, glass cutters, framing guns/staplers, heat presses, and potentially specialized miter saws. Familiarity with these is a plus, but training is provided.
• Basic Computer Skills: For accessing schedules, company communications, and potentially basic inventory lookup.

Analytics & Reporting:

• While direct involvement in analytics reporting is unlikely for this role, an understanding of how sales performance, order accuracy, and customer feedback contribute to store metrics is beneficial.

CRM & Automation:

• The company may use a CRM system for customer loyalty programs or tracking custom order history. Basic interaction with such systems might be required for order management.

📝 Enhancement Note: The primary tools are physical equipment and POS systems. While advanced technical skills aren't typically required, a willingness to learn and operate these tools safely and efficiently is essential.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and supporting the creative pursuits of customers and team members.
• Customer Focus: Prioritizing customer needs and ensuring a positive, helpful experience in all interactions.
• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions and maintaining store standards.
• Teamwork: Working collaboratively with colleagues to achieve store goals and support each other.
• Integrity: Upholding company policies, safety standards, and ethical business practices.
• Efficiency: Managing time effectively, processing orders accurately, and contributing to smooth store operations.

Collaboration Style:

• Cross-functional Support: Assisting fellow team members across different departments as needed to ensure customer satisfaction and operational flow.
• Open Communication: Encouraging clear communication with supervisors and colleagues regarding tasks, customer feedback, and operational challenges.
• Shared Responsibility: Contributing to a collective effort to maintain store appearance, stock levels, and sales performance.

📝 Enhancement Note: Michaels values a positive, creative, and customer-centric work environment. Team members are expected to be supportive and collaborative, contributing to a shared goal of inspiring creativity and providing excellent service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Managing customer interactions, framing production, merchandising, and stock duties concurrently in a fast-paced retail setting.
• Mastering Framing Techniques: Learning and consistently applying precise framing methods, material knowledge, and equipment operation to ensure quality.
• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with challenging requests or tight deadlines.
• Physical Demands: The role requires standing for long periods, lifting, and handling materials, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.
• Sales and Customer Service Skills: Development of consultative selling, active listening, and problem-solving skills.
• Retail Operations Knowledge: Gaining experience in visual merchandising, inventory control, and POS systems.
• Career Advancement: Pathways to leadership roles within the store or specialized positions within the company.
• Tuition Assistance: Financial support for pursuing external education to enhance career prospects.

📝 Enhancement Note: This role offers a solid entry point into retail operations with a specialized skill set. The challenges present opportunities to develop resilience, technical proficiency, and customer management skills, all of which are valuable for future career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you helped a customer solve a problem or find exactly what they needed. What was your approach?" (Focus on active listening, asking questions, and providing solutions).
• Sales Approach: "How would you approach a customer who seems interested in custom framing but hesitant?" (Emphasize building rapport, understanding their vision, explaining value, and offering options).
• Attention to Detail: "How do you ensure accuracy when working on detailed tasks or projects?" (Discuss methodical approaches, double-checking work, and following instructions precisely).
• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration, communication, and shared effort).
• Operational Awareness: "What steps do you take to maintain a clean and organized workspace?" (Focus on proactive tidiness, following SOPs, and contributing to a professional environment).

Company & Culture Questions:

• Research Michaels' mission statement ("Fuel the Joy of Creativity") and discuss how your skills and interests align with it.
• Understand the company's emphasis on customer service and in-store experience. Be ready to share examples of how you embody these values.
• Consider how you would contribute to a positive and creative team dynamic.

Portfolio Presentation Strategy:

• Prepare Specific Examples: Have 2-3 concrete examples ready that showcase your customer service, sales aptitude, or attention to detail.
• Use the STAR Method: Structure your examples clearly: Situation, Task, Action, Result.
• Quantify Achievements: If possible, use numbers to illustrate your impact (e.g., "assisted X customers per shift," "contributed to Y% increase in framing sales").
• Show Enthusiasm for Creativity: Express your interest in art, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: The interview will assess your personality, work ethic, and customer-centric mindset as much as your technical skills. Be prepared to demonstrate enthusiasm for the brand and the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Tailoring: Customize your resume to highlight relevant customer service, sales, and any detail-oriented experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "operational procedures."
• Portfolio Preparation: Mentally prepare specific examples of customer interactions, problem-solving scenarios, and instances where you demonstrated attention to detail or teamwork. Be ready to discuss these using the STAR method during an interview.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to customer experience and creativity.
• Interview Practice: Practice answering common interview questions related to customer service, sales, and retail operations. Prepare questions to ask the interviewer about the role, team, and company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.