New Home Design Consultant

📍 Job Overview

Job Title: New Home Design Consultant

Company: United Built Homes

Location: Bryan, Texas, United States

Job Type: Full Time

Category: Sales Operations / GTM (Go-To-Market)

Date Posted: 2026-03-31

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on guiding clients through the intricate process of home design and selection, acting as a crucial liaison between customer aspirations and the company's construction capabilities.

• As a New Home Design Consultant, you will be instrumental in the Go-To-Market strategy by driving sales, managing client relationships, and ensuring a seamless customer journey from initial consultation to final design.

• The position demands a blend of sales acumen, exceptional customer service, and a deep understanding of client needs, directly impacting revenue generation and customer satisfaction metrics.

• While not a traditional "operations" role in the backend sense, it sits at the forefront of the GTM engine, requiring meticulous process adherence and effective communication to drive sales pipeline and conversion rates.

📝 Enhancement Note: This role is positioned as a "New Home Design Consultant" but for the purpose of this enhancement, it's categorized under Sales Operations/GTM due to its direct involvement in driving revenue, managing client pipelines, and executing sales processes. The core responsibilities align with front-line GTM execution rather than internal operational support.

📈 Primary Responsibilities

• Client Consultation & Needs Assessment: Conduct in-depth consultations with prospective homebuyers to understand their vision, lifestyle, and budget for their new home.

• Design Guidance & Solutioning: Provide expert advice on home designs, floor plans, customization options, and material selections, aligning client desires with building capabilities and budget constraints.

• Sales Process Execution: Guide clients through the entire sales cycle, from initial inquiry and needs analysis to contract signing, ensuring a smooth and positive customer experience.

• Pipeline Management: Effectively manage a sales pipeline of potential clients, utilizing CRM tools to track leads, follow-ups, and conversion progress, contributing to revenue forecasting.

• Customer Relationship Management: Build and maintain strong relationships with clients throughout the design and sales process, fostering trust and ensuring exceptional service delivery.

• Problem Solving & Conflict Resolution: Address client concerns, questions, and challenges promptly and professionally, finding solutions that satisfy both the client and the company.

• Cross-Functional Collaboration: Liaise with internal teams, including design, construction, and finance, to ensure accurate quoting, efficient project planning, and timely execution of client selections.

• Performance Tracking: Monitor personal sales performance against targets, analyzing results to identify areas for improvement and adapt sales strategies accordingly.

📝 Enhancement Note: The primary responsibilities are framed to emphasize the sales and client-facing aspects, acknowledging that while not a backend operations role, it's critical for revenue generation and GTM execution. Emphasis is placed on process adherence, pipeline management, and customer journey optimization.

🎓 Skills & Qualifications

Education:

Experience:

• A stable work history is essential, with a demonstrated track record of success in sales roles.

Required Skills:

• Sales Acumen: Proven ability to drive sales, manage a pipeline, and close deals effectively.

• Exceptional Customer Service: Dedication to providing outstanding client experiences, building rapport, and addressing needs with empathy and professionalism.

• Professional Communication: Excellent written and verbal communication skills, including the ability to articulate complex information clearly and persuasively.

• Adaptability & Flexibility: Ability to adjust approaches based on client needs, market conditions, and evolving project requirements.

• Problem-Solving Skills: Capacity to identify issues, analyze situations, and develop effective solutions to overcome client challenges.

• Consultative Approach: Skill in asking probing questions, actively listening, and guiding clients towards optimal solutions.

Preferred Skills:

• Experience in the home building, real estate, or interior design industry.

• Familiarity with CRM software for sales pipeline management and customer tracking.

• Basic understanding of construction processes and home design principles.

• Ability to interpret architectural plans or design specifications.

📝 Enhancement Note: The experience level is inferred from the "2-5 years" AI analysis and the general nature of a consultant role requiring some established sales experience. Preferred skills are added to enhance the profile for a GTM role in a home-building context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Prepare 1-2 detailed case studies showcasing successful client engagements where you guided them from initial contact to a signed contract and design finalization. Focus on the client's initial needs, your approach, key decisions made, and the successful outcome.

• Client Testimonials/References: Gather positive feedback or testimonials from past clients that highlight your customer service, communication, and sales effectiveness.

• Sales Process Documentation (Conceptual): While not formal, be prepared to articulate your personal sales process, including lead qualification, discovery, proposal, objection handling, and closing techniques.

Process Documentation:

• Customer Journey Mapping: Be ready to discuss how you map out and manage the customer journey from initial contact through the design and sales closing phases, highlighting key touchpoints and decision-making milestones.

• CRM Utilization: Demonstrate familiarity with using CRM systems (e.g., Salesforce, HubSpot, or industry-specific equivalents) to manage leads, track progress, schedule follow-ups, and report on sales activities. Be prepared to explain how you would leverage such a system in this role.

• Design Selection Workflow: Articulate how you would manage the process of guiding clients through design selections, ensuring all necessary information is gathered and communicated internally for accurate quoting and construction planning.

📝 Enhancement Note: Given the sales and GTM focus, the portfolio requirements emphasize demonstrated sales success and client management. The "process documentation" section is adapted to reflect how a sales consultant would interact with and manage processes related to client engagement and sales execution.

💵 Compensation & Benefits

Salary Range: $75,000 - $175,000 Base + Commission per year.

Benefits:

• Paid Time Off:

  • Paid Vacation
  • Paid Holidays
  • Sick Leave
  • Personal Leave

• Health & Wellness:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account (HSA) with company match

• Insurance:

  • Employer-Paid Life Insurance
  • Employer-Paid Long-Term Disability Insurance
  • Supplemental Insurance options

• Retirement Savings:

  • 401(k) program with a company match

• Professional Development:

  • Extensive training programs

Working Hours:

• Full-time position, typically 40 hours per week. The company is closed on Sundays, allowing for a dedicated day for personal time and family.

📝 Enhancement Note: The salary range is directly from the input. Benefits and working hours are detailed from the provided text, highlighting aspects valuable to sales professionals, such as uncapped commission potential and work-life balance initiatives like being closed on Sundays.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Home Building and Construction.

Company Size: United Built Homes (UBH) has been in operation for over 65 years, building thousands of homes, indicating a well-established company with a significant operational footprint and a potentially stable workforce. The exact employee count isn't provided, but the longevity suggests a medium to large-sized organization.

Founded: Over 65 years ago, signifying a rich history and deep expertise in home construction.

Team Structure:

• Design Centers: Consultants operate out of dedicated Design Centers, suggesting a focused team environment for sales and design.

• Cross-Functional Interaction: Consultants will interact with design, construction, and finance departments, requiring collaboration across different operational units.

• Sales Team: Likely part of a broader sales organization, with opportunities for peer learning and shared best practices.

Methodology:

• Craftsmanship & Quality: UBH emphasizes a legacy of craftsmanship and quality, treating each project with care as if it were their own.

• Customer-Centric Approach: The company values the unique aspirations of every family, guiding them through the significant investment of building a home.

• Integrity & Respect: These are foundational values in their approach to clients and projects.

Company Website: UBH-Career Opportunities (This is a direct link to the job portal, a more general company URL like ubh.com would be ideal if available)

📝 Enhancement Note: Company culture details are extracted from the "About United Built Homes" and "Why Choose a Career with Us" sections, focusing on aspects relevant to a customer-facing role and the company's long-standing reputation.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level sales position within the Go-To-Market function, focusing on direct client engagement and revenue generation. It's a critical front-line role that requires a blend of sales expertise, customer relationship management, and consultative skills.

Reporting Structure: Typically, Design Consultants report to a Sales Manager or Design Center Manager, who oversees the performance and development of the sales team.

Operations Impact: While not directly managing internal operations, this role has a profound impact on the company's revenue, customer satisfaction, and brand reputation. Successful sales and positive client experiences directly contribute to the company's financial health and its ability to invest in its operational infrastructure and growth.

Growth Opportunities:

• Sales Advancement: Potential to move into senior Design Consultant roles, Account Executive positions, or Sales Team Lead roles.

• Management Track: Opportunities to progress into Sales Management, Design Center Management, or other leadership positions within the sales organization.

• Cross-Departmental Mobility: With proven success and understanding of the business, there could be opportunities to move into roles in marketing, customer success, or even operational coordination if desired.

• Skill Development: Continuous training programs focused on sales techniques, product knowledge, design trends, and customer service excellence.

📝 Enhancement Note: Career analysis focuses on the GTM and sales progression path, aligning with the role's nature. The "Operations Impact" section connects the sales role to the broader company's operational success.

🌐 Work Environment

Office Type: The role is based in a "Design Center," which implies a professional, customer-facing office environment designed to showcase home design options, materials, and potentially model spaces. This is distinct from a typical corporate office.

Office Location(s): Bryan, Texas (specifically 3203 Freedom Blvd Suite 200, Bryan, TX 77802). This location likely serves the Bryan-College Station metropolitan area.

Workspace Context:

• Customer-Facing: The environment is geared towards client interaction, requiring a professional and welcoming atmosphere.

• Collaborative: Consultants will likely collaborate with colleagues in the Design Center and liaise with other departments.

• Resource-Rich Environment: Design Centers typically provide access to material samples, design tools, and potentially interactive displays to aid in the client consultation process.

Work Schedule: Full-time, with the specific detail that the company is closed on Sundays. This offers a consistent schedule with a guaranteed day off each week for personal pursuits, contributing to work-life balance.

📝 Enhancement Note: The work environment is described based on the "Design Center" context and the implications for a customer-facing role, emphasizing a professional and collaborative setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with an HR representative or recruiter to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A more in-depth discussion with the Sales Manager or Design Center Manager focusing on sales experience, customer service philosophy, problem-solving abilities, and understanding of the home building process.

• Skills Assessment/Case Study: Candidates may be asked to present a hypothetical sales scenario or discuss a past success story, demonstrating their consultative sales approach and ability to handle client needs. This could involve a "role-play" exercise.

• Final Interview: Potentially with a senior leader or a panel, focusing on long-term career aspirations, understanding of the company's values, and final suitability for the role.

Portfolio Review Tips:

• Quantify Achievements: For your sales case studies, use numbers and data whenever possible (e.g., "Increased client conversion rate by X%," "Managed an average deal size of $Y," "Achieved Z% of sales target").

• Highlight Client-Centricity: Emphasize how you understood and addressed client needs, demonstrating empathy and a commitment to their dream home.

• Showcase Problem-Solving: Detail specific challenges faced with clients and how you successfully navigated them to maintain positive relationships and secure sales.

• Tailor to Home Building: If possible, include examples or discussions related to home design, construction, or real estate sales to show direct relevance.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like, "How would you handle a client who is consistently over budget?" or "What steps would you take if a client is unhappy with a design choice?"

• Sales Process Articulation: Practice explaining your personal sales process from lead generation to closing, highlighting key strategies and techniques.

• Company Research: Understand United Built Homes' history, values, and typical offerings. Be ready to articulate why you are a good fit for their specific mission and culture.

📝 Enhancement Note: The interview and portfolio review process is tailored to a sales-focused role, emphasizing sales techniques, client management, and the presentation of quantifiable results.

🛠 Tools & Technology Stack

Primary Tools:

• Customer Relationship Management (CRM) System: Essential for managing leads, tracking client interactions, scheduling follow-ups, and monitoring sales pipeline progress. While not specified, common systems like Salesforce, HubSpot, or industry-specific CRMs are likely used.

• Design Software/Tools: Potentially used for visualizing home designs, floor plans, and material selections. This could range from CAD software to specialized interior design visualization tools.

• Communication Platforms: Standard office suites (e.g., Microsoft Office, Google Workspace) for email, document creation, and presentations.

Analytics & Reporting:

• Sales Reporting Tools: Within the CRM or standalone tools to track individual and team sales performance, conversion rates, and revenue against targets.

• Dashboarding Tools: Potentially used for visualizing key sales metrics and performance indicators for management review.

CRM & Automation:

• CRM System: As mentioned, a robust CRM is critical for automating follow-up reminders, managing client data, and standardizing the sales process.

• Sales Enablement Tools: May be used to provide consultants with access to marketing collateral, product information, and pricing guides.

📝 Enhancement Note: The technology stack is inferred based on the requirements of a sales and client-facing role in the home building industry. Emphasis is placed on CRM and tools that support customer interaction and sales process management.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding honesty and ethical conduct in all client interactions and business dealings.

• Quality: A commitment to delivering high-quality homes and exceptional customer experiences, reflecting the company's legacy.

• Family Focus: Understanding and respecting the significance of a home as a place for family memories, resonating with the company's heritage.

• Dream Realization: A passion for helping families achieve their homeownership dreams through dedicated service and expert guidance.

• Continuous Improvement: Encouraging learning and adaptation to enhance sales processes, design offerings, and customer satisfaction.

Collaboration Style:

• Team-Oriented: While individual sales targets are key, there's an emphasis on supporting colleagues and sharing best practices within the Design Center and sales team.

• Cross-Functional Partnership: Working effectively with design, construction, and finance teams to ensure a cohesive client experience from sale to build.

• Client-Centric Communication: Maintaining open and transparent communication with clients throughout their journey.

📝 Enhancement Note: Company values are extracted directly from the provided text. Collaboration style is inferred based on the team structure and the nature of a customer-facing sales role requiring internal coordination.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Client Expectations: Balancing ambitious client desires with budget constraints and construction feasibility requires skillful negotiation and communication.

• Navigating Market Fluctuations: The housing market can be dynamic; consultants must adapt to changing interest rates, material costs, and buyer demand.

• High Sales Targets: The uncapped commission structure implies ambitious sales targets that require consistent effort and high performance.

• Complex Decision-Making: Guiding clients through one of the largest financial and personal decisions of their lives can be demanding.

Learning & Development Opportunities:

• Sales Training: Access to comprehensive training programs focused on consultative selling, negotiation, closing techniques, and objection handling.

• Product & Design Knowledge: Continuous learning about new home designs, building materials, industry trends, and customization options.

• Industry Exposure: Gaining deep knowledge of the home building process and the residential construction market.

• Career Advancement: Clear pathways for growth into senior sales roles, management positions, or specialized areas within the company.

📝 Enhancement Note: Challenges are identified based on the nature of consultative sales in the home building industry. Growth opportunities are aligned with the career path outlined for this role.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to understanding a client's needs and budget when they are looking for a custom home." (Focus on active listening, probing questions, and budget alignment.)

• "How do you handle objections or concerns from clients regarding design choices, timelines, or pricing?" (Prepare examples of overcoming objections and finding solutions.)

• "Walk me through a successful sales cycle you managed, from initial lead to closing. What were the key steps and your contributions?" (Be ready to detail your process and highlight achievements.)

• "How do you stay motivated to meet sales targets, especially during challenging market conditions?" (Emphasize resilience, goal orientation, and commission-driven motivation.)

Company & Culture Questions:

• "Based on what you know about United Built Homes, how do you see your values aligning with ours?" (Reference integrity, craftsmanship, and family focus.)

• "How do you approach building rapport and trust with clients during the initial stages of consultation?" (Discuss empathy, transparency, and active listening.)

Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as narratives – the client's dream, the challenge, your solution, and the successful outcome.

• Quantify Impact: Use numbers to demonstrate your success (e.g., sales figures, conversion rates, client satisfaction scores if available).

• Focus on Process: Clearly articulate how you achieved results, detailing your sales process and client management techniques.

• Visual Aids: If presenting digitally, use clean, professional slides. If discussing a physical portfolio, ensure it's well-organized and easy to navigate.

📝 Enhancement Note: Interview preparation focuses on common sales and customer-facing role questions, emphasizing the consultative nature of the role and the need to showcase both sales skills and alignment with company values.

📌 Application Steps

To apply for this New Home Design Consultant position:

• Submit your application through the provided UBH Careers Page link: UBH-Career Opportunities.

• Resume Optimization: Tailor your resume to highlight your sales achievements, customer service experience, and any relevant experience in home building, real estate, or consultative sales. Use keywords from the job description.

• Portfolio Preparation: Compile 1-2 concise case studies of successful sales engagements, focusing on client needs, your approach, and quantifiable outcomes. Gather any available client testimonials or positive feedback.

• Interview Practice: Rehearse answers to common sales interview questions, practice articulating your sales process, and prepare to discuss your experience with handling client objections and managing expectations.

• Company Research: Thoroughly review the United Built Homes website and career page to understand their mission, values, history, and typical home offerings. Be prepared to explain why you are a strong fit for their culture and this specific role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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