Medical Assistant II – UI Health Care Muscatine Pediatric Clinic 60%25 (With Benefits)

📍 Job Overview

Job Title: Medical Assistant II – UI Health Care Muscatine Pediatric Clinic Company: University of Iowa Location: Muscatine, Iowa, United States Job Type: Part-time, Regular Category: Healthcare Support / Clinical Operations Date Posted: August 05, 2025 Experience Level: Entry to Mid-Level (0-2 years relevant experience) Remote Status: On-site

🚀 Role Summary

• This role is crucial for patient-centered care delivery within the UI Health Care Muscatine Pediatric Clinic, focusing on providing comprehensive support to pediatric patients and their families.
• The Medical Assistant II will execute technical, patient care, and administrative functions in an ambulatory healthcare setting, ensuring efficient patient flow and a positive patient experience.
• The position involves close collaboration with physicians, nurse practitioners, physician assistants, and registered nurses, acting as a vital link in the patient care team.
• Successful candidates will contribute to the clinic's mission of delivering personalized, compassionate care by managing various aspects of patient visits, from intake to discharge, with a focus on operational excellence and patient satisfaction.

📝 Enhancement Note: While the job title is "Medical Assistant II," the description outlines responsibilities that bridge direct patient care with administrative and operational support within a clinical setting. The role emphasizes patient coordination and efficiency, aligning it with operational efficiency goals within healthcare. The "60%25" employment type translates to 24 hours per week, confirming its part-time nature.

📈 Primary Responsibilities

• Provide direct patient care and technical assistance to pediatric patients under the supervision of licensed independent practitioners (LIPs), Registered Nurses (RNs), or other designated licensed personnel.
• Perform patient intake procedures, including vital signs, medical history updates, and reason for visit documentation, ensuring accuracy and completeness within the Electronic Health Record (EHR) system.
• Assist physicians and other providers during examinations and procedures, preparing necessary equipment and supplies, and anticipating clinical needs.
• Administer medications and immunizations as directed by a licensed provider, adhering strictly to safety protocols and documentation standards.
• Conduct basic laboratory tests, specimen collection, and processing, ensuring proper handling and labeling.
• Manage patient flow within the clinic, coordinating appointments, managing waiting areas, and communicating effectively with patients and families regarding wait times and next steps.
• Perform essential clerical duties, including managing patient records, scheduling appointments, processing referrals, and handling billing-related documentation.
• Maintain a clean, organized, and well-stocked clinical environment, ensuring all medical equipment is functional and properly maintained.
• Educate patients and families on treatment plans, medication use, and follow-up care instructions, reinforcing information provided by clinicians.
• Float to other patient specialties and clinic locations as needed, demonstrating adaptability and a commitment to supporting broader organizational needs.

📝 Enhancement Note: The responsibilities listed go beyond basic MA duties, including coordination of patient visits and administrative support, which are key operational functions in a clinic setting. The expectation to float indicates a need for versatility and an understanding of different clinical workflows.

🎓 Skills & Qualifications

Education:

• Certification or registration as a Medical Assistant from an accredited program; OR
• Completion of a recognized one-year Medical Assistant program; OR
• Completion of a health care profession program with a curriculum incorporating elements of a Medical Assistant program, including: pathophysiology, medical terminology, basic pharmacology, and medication administration (including dose calculation).

Experience:

• Minimum of 6 months of experience in an ambulatory care setting is desirable.
• Previous experience in a pediatric clinic setting is preferred.
• Demonstrated proficiency in patient care techniques and procedures relevant to an ambulatory environment.

Required Skills:

• Proficiency in performing technical patient care tasks, including vital signs measurement, patient preparation for examinations, and basic diagnostic procedures.
• Strong understanding of medical terminology, basic pharmacology, and medication administration principles.
• Excellent written and verbal communication skills for effective interaction with patients, families, and healthcare professionals.
• Ability to manage administrative and clerical functions efficiently, including record-keeping and appointment scheduling.
• Demonstrated ability to work collaboratively as part of a patient care team, fostering a supportive and efficient work environment.
• Commitment to providing compassionate and patient-centered care, aligning with the "WE CARE" core values.

Preferred Skills:

• Previous experience with the EPIC Electronic Health Record (EHR) system.
• Experience in immunization administration and patient education related to vaccinations.
• Proficiency in phlebotomy and specimen collection.
• Familiarity with patient care coordination and workflow management in a clinic setting.

📝 Enhancement Note: The "Minimum Eligibility Requirements" are framed as foundational qualifications. The "Desirable Qualifications" highlight areas where additional experience or system knowledge can significantly enhance a candidate's profile and operational effectiveness within the clinic. The mention of a "passing score on work samples" suggests a practical assessment component.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate experience with patient intake processes, including accurate documentation of vital signs and patient history.
• Showcase examples of assisting in clinical procedures, highlighting preparedness and technical proficiency.
• Provide evidence of managing patient flow and coordinating appointments to ensure efficient clinic operations.
• Illustrate any experience with Electronic Health Records (EHR) systems, particularly patient data entry, scheduling, and record retrieval.

Process Documentation:

• Evidence of following established clinical protocols for patient care, medication administration, and infection control.
• Examples of how you have contributed to maintaining an organized and stocked clinical environment.
• Demonstrate understanding of patient education processes for common pediatric conditions or treatments.

📝 Enhancement Note: While a formal "portfolio" might not be explicitly requested in the traditional sense for this role, candidates are expected to demonstrate their skills and experience through their resume and potentially work samples. Highlighting relevant experiences in patient care coordination, technical procedures, and EHR proficiency will be crucial.

💵 Compensation & Benefits

Salary Range:

• The stated salary range for this position is $40,903.92 - $60,760.80 annually (at 100% time), which translates to an hourly rate of $19.59 - $29.10.
• The specific hourly rate will be determined based on the candidate's years of relevant experience and qualifications.
• As this is a 60%25 (24 hours/week) position, the actual salary will be prorated accordingly.

Benefits:

• Comprehensive "full benefit package" from the University of Iowa, including:
  • Double-match retirement plan contributions.
  • Paid vacation leave.
  • Paid sick leave.
  • Health insurance options.
  • Dental insurance options.
  • Life insurance options.
  • Disability insurance options.
• Free on-site parking at the clinic location.

Working Hours:

• This is a part-time position requiring 24 hours per week (60%25 FTE).
• The schedule is variable, with working hours falling between 7:30 AM and 5:30 PM on Tuesdays, Thursdays, and Fridays.
• No work is required on Mondays, Wednesdays, weekends, holidays, or on-call duties.

📝 Enhancement Note: The University of Iowa offers a robust benefits package, which is a significant draw for this role. The salary is competitive for a part-time Medical Assistant II position in the Iowa City/Muscatine area, with the potential for higher earnings based on experience. The predictable schedule (no weekends or holidays) is a notable benefit for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center / University Healthcare System) Company Size: Large (University of Iowa Health Care employs over 12,000 employees, students, and volunteers) Founded: The University of Iowa was founded in 1847, with its Health Care system evolving over time to become a comprehensive academic medical center.

Team Structure:

• The role operates within the UI Health Care Muscatine Clinic, specifically supporting the Pediatric Clinic.
• The Medical Assistant II will work as part of a patient care team, reporting directly to licensed independent practitioners (LIPs), RNs, or Nurse Managers/Assistant Nurse Managers.
• Collaboration is a key aspect, with frequent interaction with physicians, advanced practice providers, nurses, and other clinical support staff to ensure seamless patient care delivery.

Methodology:

• The clinic emphasizes a patient-centered approach, focusing on personalized and compassionate care, as highlighted by the "WE CARE" core values.
• Processes are designed to ensure efficient patient flow, accurate record-keeping (likely via EHR), and adherence to clinical best practices.
• Emphasis is placed on teamwork and collaboration to achieve excellence in healthcare delivery, education, and research.

Company Website: https://uiowa.edu/ / https://uihc.org/

📝 Enhancement Note: As part of a large university healthcare system, the culture is likely to be structured and process-oriented, with a strong emphasis on quality, safety, and patient outcomes. The "WE CARE" values provide a clear framework for expected behavior and contributions. The pediatric focus suggests a specific patient population with unique care needs.

📈 Career & Growth Analysis

Operations Career Level: This is an entry to mid-level clinical support role, focusing on the execution of patient care and administrative tasks within a healthcare operations framework. Reporting Structure: The Medical Assistant II reports to clinical leadership within the Muscatine Pediatric Clinic, such as a Nurse Manager or directly to supervising physicians/advanced practice providers. Operations Impact: The role directly impacts clinic operational efficiency by ensuring smooth patient throughput, accurate documentation, and effective support for providers. By performing technical and clerical tasks efficiently, the MA II frees up clinicians to focus on complex medical decision-making and patient treatment, thereby enhancing overall patient care quality and provider productivity.

Growth Opportunities:

• Skill Development: Opportunities to gain experience in a specialized pediatric setting, enhance clinical skills, and potentially become proficient in various medical procedures and patient care protocols.
• Career Advancement: Potential to advance to a Medical Assistant III role, take on lead responsibilities within a clinic, or pursue further education and certifications (e.g., LPN, RN) with support from university programs or tuition benefits.
• Cross-Training: Possibility of cross-training in other clinic specialties or departments within the larger UI Health Care system, broadening exposure to different healthcare operations.

📝 Enhancement Note: While not a traditional "Revenue Operations" role, the efficiency and accuracy of a Medical Assistant are critical to the operational and financial health of a clinic. Excelling in this role can provide a strong foundation for further career growth within healthcare administrative or clinical support functions.

🌐 Work Environment

Office Type: The work environment is an on-site, outpatient clinical setting at the UI Health Care Muscatine Clinic, specifically supporting the Pediatric Clinic. Office Location(s): Muscatine, IA, with potential to float to other nearby patient specialties/clinic locations. Workspace Context:

• The workspace is a dynamic clinical environment requiring constant interaction with patients, families, and healthcare team members.
• Candidates can expect to work with standard medical equipment, clinical supplies, and utilize the University of Iowa's EHR system (EPIC is preferred).
• Opportunities for collaboration are high, with team members working closely to manage patient care and clinic operations.

Work Schedule:

• The schedule is structured for part-time work, focusing on Tuesdays, Thursdays, and Fridays, offering a predictable weekly routine without weekend or holiday commitments.
• Working hours are typically between 7:30 AM and 5:30 PM, allowing for flexibility within these operational windows.

📝 Enhancement Note: The on-site nature of the role is critical, requiring physical presence in the clinic. The specific days of work (Tues, Thurs, Fri) are a key detail for work-life balance planning. The potential to float implies adaptability to different clinic settings within the Muscatine area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of submitted resumes to assess qualifications against minimum and desirable criteria. Applicants must upload a resume clearly addressing qualifications.
• Work Sample/Assessment: Candidates may be required to complete work samples to demonstrate practical skills.
• Interviews: Typically involves interviews with hiring managers and potentially clinical team members to assess skills, experience, cultural fit, and understanding of patient care principles. Expect questions related to patient interaction, clinical scenarios, and teamwork.
• Background Check: Successful candidates will undergo a criminal background check.

Portfolio Review Tips:

• Resume Focus: Ensure your resume is meticulously crafted, highlighting all relevant certifications, completed MA programs, and specific clinical experiences. Quantify achievements where possible (e.g., "Managed patient intake for an average of X patients per day").
• Highlight Key Skills: Explicitly mention proficiency in patient care, technical procedures, EHR systems (especially EPIC if applicable), and communication.
• Address Desired Qualifications: If you have experience with EPIC, pediatric care, immunizations, or phlebotomy, make sure these are prominent.
• Demonstrate "WE CARE" Values: Integrate examples in your resume or cover letter that showcase how you embody Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.

Challenge Preparation:

• Be prepared for potential practical assessments or scenario-based questions testing your knowledge of clinical procedures, patient safety, and handling of common pediatric patient interactions.
• Familiarize yourself with the University of Iowa Health Care's mission and "WE CARE" values to articulate how you align with their culture.
• Understand the scope of practice for a Medical Assistant II in an ambulatory pediatric setting.

📝 Enhancement Note: The emphasis on uploading a resume that "clearly address[es] how they meet the listed required and desired qualifications" is a strong indicator that the resume serves as the primary "portfolio" for this role. The mention of "work samples" suggests a practical evaluation component.

🛠 Tools & Technology Stack

Primary Tools:

• Electronic Health Record (EHR): While not explicitly stated as required, previous EPIC experience is a strong desirable qualification, indicating it's the primary EHR used. Candidates should be comfortable with or willing to learn complex EHR systems for patient charting, scheduling, and record management.
• Medical Equipment: Standard clinical equipment for vital signs (thermometers, blood pressure cuffs, stethoscopes), examination tables, diagnostic tools (otoscope, ophthalmoscope), and potentially basic laboratory equipment.
• Communication Tools: Internal clinic communication systems, potentially VoIP phones, and standard office software (Microsoft Office Suite).

Analytics & Reporting:

• While not a direct analyst role, understanding how patient data contributes to clinic performance metrics (e.g., patient wait times, appointment no-shows, patient satisfaction scores) is beneficial.
• Familiarity with basic data entry and reporting within an EHR system is expected.

CRM & Automation:

• The EHR system likely incorporates CRM-like functionalities for patient management and communication.
• Automation may be present in appointment reminders or patient follow-up systems, integrated with the EHR.

📝 Enhancement Note: Proficiency with EHR systems, particularly EPIC, is a significant advantage. The role requires comfort with technology used for patient management, scheduling, and clinical documentation.

👥 Team Culture & Values

Operations Values:

• Welcoming: Creating an inclusive environment where patients, trainees, and employees feel heard and can thrive.
• Excellence: Striving for personal and collective best in quality and accessible healthcare, education, and research.
• Collaboration: Encouraging teamwork with healthcare systems, providers, and communities, guided by compassion.
• Accountability: Acting ethically, with integrity, and taking responsibility for actions.
• Respect: Fostering an environment where individuals feel safe, valued, and respected.
• Empowerment: Committing to fair access to healthcare and opportunities for personal/professional growth.

Collaboration Style:

• The role necessitates a highly collaborative approach, working closely with physicians, nurses, and other clinical staff to ensure coordinated patient care.
• Emphasis on teamwork and mutual support is evident in the "WE CARE" values, particularly "Collaboration" and "Respect."
• Effective communication and a willingness to assist colleagues are key to success in this team-oriented environment.

📝 Enhancement Note: The explicit "WE CARE" values are central to the team culture and should be considered by applicants when demonstrating their fit. These values directly influence how team members are expected to interact and contribute to the operational success of the clinic.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to a Pediatric Population: Requiring specialized skills and a patient, empathetic approach to care for children and their families.
• Balancing Multiple Responsibilities: Juggling technical patient care duties with administrative tasks and ensuring efficient patient flow in a busy clinic.
• Floating to Different Specialties: Requiring adaptability and a broad understanding of various clinical workflows and patient needs across different specialties.
• Navigating a Large Healthcare System: Understanding and adhering to the policies and procedures of a large academic medical center.

Learning & Development Opportunities:

• Clinical Skill Enhancement: Gaining hands-on experience in a variety of medical procedures and patient care techniques specific to pediatrics.
• System Proficiency: Developing expertise in the EPIC EHR system and other clinical technologies.
• Professional Growth: Opportunities to learn from experienced healthcare professionals and potentially pursue further certifications or education within the UI Health Care system.
• Exposure to Healthcare Operations: Understanding the day-to-day operational dynamics of a busy outpatient clinic.

📝 Enhancement Note: The primary challenge for candidates will be demonstrating adaptability, strong patient interaction skills, and the ability to manage multiple tasks in a fast-paced clinical environment, particularly when dealing with pediatric patients.

💡 Interview Preparation

Strategy Questions:

• Patient Care Scenarios: Be prepared to discuss how you would handle common pediatric patient interactions, manage a crying child during an examination, or address a concerned parent.
• Clinical Procedures: Expect questions about your knowledge of vital signs, specimen handling, medication administration protocols, and infection control.
• Teamwork and Collaboration: Prepare examples of how you have effectively collaborated with physicians, nurses, and other team members in previous roles. Discuss how you handle conflict or differing opinions within a team.
• Process Improvement: Think about times you identified an inefficiency in a clinical workflow and how you suggested or implemented a change.

Company & Culture Questions:

• Research the University of Iowa Health Care's mission, vision, and the "WE CARE" values thoroughly. Be ready to articulate how your personal values align with these principles.
• Understand the specific services offered by the Muscatine Pediatric Clinic and UI Health Care.
• Prepare to discuss why you are interested in working with a pediatric patient population and within an academic medical center environment.

Portfolio Presentation Strategy:

• Resume as Portfolio: Ensure your resume is well-organized, highlights achievements with quantifiable results where possible, and clearly maps your experience to the job requirements.
• Highlight Key Skills: Be ready to verbally elaborate on your proficiency in patient care, technical skills, EHR usage, and communication.
• Behavioral Examples: For interview questions, use the STAR method (Situation, Task, Action, Result) to provide concrete examples of your skills and experiences. Focus on examples that demonstrate your "WE CARE" values.

📝 Enhancement Note: The interview process will likely focus on assessing both clinical competency and cultural fit. Candidates should be ready to provide specific examples that demonstrate their alignment with the "WE CARE" values and their capability to handle the demands of a pediatric clinic setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link (uiowa.taleo.net).
• Resume Preparation: Upload a detailed resume that specifically addresses all required and desirable qualifications listed in the job description. Tailor your resume to highlight any pediatric experience, ambulatory care background, and skills relevant to the "WE CARE" values.
• Showcase Technical Skills: If you have EPIC experience, ensure it is prominently featured. Be prepared to discuss your comfort level with EHR systems and other clinical technologies.
• Articulate Value Alignment: Prepare to discuss how your personal values and work ethic align with the University of Iowa Health Care's "WE CARE" core values during any potential interviews.
• Research Clinic Focus: Gain an understanding of the specific services provided by the Muscatine Pediatric Clinic and UI Health Care to demonstrate genuine interest and preparedness.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.