Lead Product Designer - CRM Campaigns

📍 Job Overview

Job Title: Lead Product Designer - CRM Campaigns Company: monday.com Location: London, England, United Kingdom Job Type: Full-time Category: Product Design / GTM Operations Enablement Date Posted: 2025-08-07T10:22:28 Experience Level: Mid-Senior (7+ years) Remote Status: Hybrid (3 days/week in office)

🚀 Role Summary

• Lead end-to-end design strategy and execution for the new monday CRM Campaigns product, a critical component of monday.com's expanding CRM Suite.
• Drive product vision and user experience by translating complex business needs and AI capabilities into intuitive, scalable, and elegant design solutions.
• Mentor and manage one Product Designer, fostering a collaborative and high-performing design environment, with a clear path to formal management.
• Collaborate closely with Product Management, Engineering, and Marketing stakeholders across global teams (London and Tel Aviv) with a strong emphasis on asynchronous communication.
• Contribute to the overall design culture at monday.com by sharing learnings, championing best practices, and elevating the design craft.

📝 Enhancement Note: While this role is in Product Design, its focus on CRM Campaigns and empowering marketing users places it squarely at the intersection of product development and Go-To-Market (GTM) operations enablement. The success of the CRM Campaigns product directly impacts sales and marketing operations' ability to execute effective campaigns, making this a strategic role for operations-minded professionals interested in the product side of GTM.

📈 Primary Responsibilities

• Partner with Product Managers and Engineering Leads to define strategic product priorities for CRM Campaigns, translating high-level objectives into detailed, user-centric design specifications.
• Take full ownership of the design process for major features, from initial concept and user research through to high-fidelity mockups, interactive prototypes, and final implementation, ensuring design integrity.
• Conduct and leverage user research methodologies, including generative research, usability testing, and customer interviews, to deeply understand marketer needs and pain points within campaign management.
• Design innovative user flows and systems that integrate AI tools and features to enhance marketer efficiency and effectiveness, transforming how campaigns are built and managed.
• Develop and maintain comprehensive design documentation, including user flows, wireframes, prototypes, and style guides, ensuring consistency and clarity across the product.
• Actively contribute to design critiques, provide constructive feedback to peers and the designer being managed, and advocate for user-centered design principles within the team.
• Collaborate effectively with cross-functional teams, including Product Marketing and Sales Operations, to ensure the CRM Campaigns product aligns with market needs and operational workflows.

📝 Enhancement Note: The emphasis on "complex workflows," "data-driven experiences," and empowering "marketers to do their best job" highlights the operational impact of this design role. The successful candidate will need to understand the operational processes of marketing campaign execution and how to design systems that streamline and optimize these workflows.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience:

• 7+ years of professional product design experience, with a strong focus on SaaS platforms and complex user interfaces.
• Minimum of 2 years in a leadership or lead capacity, directly guiding, mentoring, and scaling the impact of other designers.
• Proven experience collaborating with product and engineering leadership to shape strategic product direction and prioritize development efforts.
• Demonstrated success in designing and launching complex, data-driven features within a fast-paced, agile environment.

Required Skills:

• Product Design: Expertise in the full product design lifecycle, from ideation and user research to prototyping and visual design.
• UX Design: Deep understanding of user-centered design principles, information architecture, and creating intuitive user flows for complex systems.
• Interaction Design: Proficiency in crafting engaging and efficient user interactions, particularly for data-intensive applications and workflows.
• Visual Design: Exceptional visual design skills with a keen eye for detail, typography, color theory, and layout, maintaining brand consistency.
• User Research: Experience with various user research methodologies (generative research, usability testing, user interviews) to gather actionable insights.
• Prototyping: Skill in creating interactive prototypes using tools like Figma, Sketch, Adobe XD, or similar, to effectively communicate design concepts.
• Agile Methodologies: Ability to adapt, iterate, and contribute effectively within an agile development framework.
• Communication & Collaboration: Excellent verbal and written communication skills, with a proven ability to collaborate effectively across diverse, distributed teams and time zones.
• AI Integration: Enthusiasm and understanding of how AI can be leveraged to enhance user workflows and product capabilities.

Preferred Skills:

• Prior experience in SaaS or B2C environments with an enterprise-focused product.
• Direct experience managing Product Designers.
• Familiarity with marketing automation platforms and campaign management tools.

📝 Enhancement Note: The requirement for "7+ years of product design experience, with at least 2 years directing, guiding and mentoring designers" signifies a leadership expectation. This implies the candidate will not only be a hands-on contributor but also responsible for the growth and output of another designer, a key aspect of operations team development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing end-to-end design ownership of complex features, particularly those involving intricate workflows and data visualization.
• Include case studies that highlight your process for tackling ambiguous problems, user research insights, and iterative design solutions.
• Showcase examples of how you have designed for scalability and efficiency within enterprise-level software or SaaS products.
• Present evidence of your ability to collaborate with product and engineering teams, detailing your role in strategic decision-making and feature definition.

Process Documentation:

• Provide examples of how you document design processes, including user flow diagrams, wireframes, and interactive prototypes, which are essential for cross-functional alignment.
• Showcase your approach to user research and testing, including how you synthesize findings into actionable design improvements.
• Detail your experience with iterating on designs based on user feedback and performance metrics, demonstrating a commitment to continuous improvement.

📝 Enhancement Note: For a role focused on CRM Campaigns, a portfolio should ideally include examples of designing for lead nurturing, customer segmentation, campaign automation, or performance analytics. Demonstrating an understanding of the marketing operations funnel and how design supports campaign success will be highly advantageous.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Lead Product Designer roles in London with 7+ years of experience, the estimated salary range is £75,000 - £105,000 per annum. This range accounts for the hybrid work model, the specific focus on a high-growth product area (CRM Campaigns), and the leadership/mentorship component.

Benefits:

• Flexible Work: Support for a hybrid work model, allowing for a balance between in-office collaboration and remote flexibility.
• Wellness Benefits: Comprehensive wellness programs and benefits designed to support employee health and well-being.
• Professional Development: Opportunities for continuous learning, skill enhancement, and career advancement, including potential transition to a full-time management role.
• Global Collaboration: Exposure to working with international teams and diverse perspectives.
• Impactful Product: The opportunity to shape a rapidly growing product line within a leading software company.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with the expectation of flexibility to meet project deadlines and collaborate across time zones. The hybrid model requires 3 days per week in the London office.

📝 Enhancement Note: The salary estimate is based on current market data for similar roles in London, considering the experience level, leadership responsibilities, and the specific tech sector. monday.com is known for competitive compensation and benefits packages.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), Work Management, CRM, Business Process Automation. monday.com operates in a dynamic and competitive technology landscape, focusing on empowering businesses to streamline operations and improve productivity. Company Size: Over 2,500 employees globally. This size indicates a well-established company with robust processes, but also one that retains a sense of agility and innovation, particularly in new product areas like CRM Campaigns. Founded: 2012. monday.com has a proven track record of growth and market penetration, demonstrating a stable yet forward-thinking organizational foundation.

Team Structure:

• The monday Campaigns team is newly formed, suggesting an exciting opportunity to shape its culture and processes from the ground up.
• The Lead Product Designer will report into a Product Lead or Head of Design and will directly manage one other Product Designer.
• Close collaboration is expected with Product Managers, Engineers (in London and Tel Aviv), and potentially Product Marketing or Sales Operations professionals.

Methodology:

• The company emphasizes a strong asynchronous communication culture, essential for effective collaboration across different time zones.
• Agile development methodologies are likely employed, requiring adaptability and iterative design processes.
• A customer-centric approach is paramount, with a focus on understanding user needs and delivering impactful solutions.

Company Website: https://monday.com/

📝 Enhancement Note: monday.com is known for its "Work OS" philosophy, aiming to be a central hub for all work. This role's focus on CRM Campaigns aligns with this vision by extending the platform's capabilities into critical sales and marketing operations areas.

📈 Career & Growth Analysis

Operations Career Level: This is a Lead Product Designer role, representing a significant step up from a Senior Product Designer. It carries direct responsibility for a product area and includes people management/mentorship responsibilities, a key growth trajectory for operations leaders. Reporting Structure: The Lead Product Designer will likely report to a Director of Product or VP of Product, with a direct report in the design team. They will work closely with peer Leads in Product Management and Engineering. Operations Impact: The success of the CRM Campaigns product directly impacts the operational efficiency and effectiveness of monday.com's customers in their sales and marketing efforts. The design decisions made will influence how users execute campaigns, manage leads, and achieve their business objectives, thereby driving customer retention and expansion.

Growth Opportunities:

• Management Track: The role explicitly states a potential transition to a full-time managerial position as the team scales, offering a defined path into people management.
• Product Ownership: Deep ownership of a core product area (CRM Campaigns) within a high-growth suite, allowing for significant strategic influence and product development expertise.
• AI & Innovation: Opportunity to work with cutting-edge AI technologies and contribute to innovative solutions that redefine marketing workflows.
• Cross-functional Leadership: Develop skills in leading cross-functional initiatives and influencing product strategy across different departments and geographies.

📝 Enhancement Note: This role is ideal for a designer who wants to blend hands-on design with leadership and strategic influence, mirroring the career path of many successful operations leaders who start in execution and grow into strategic management roles.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in the monday.com London office. This suggests a modern, collaborative office space designed to foster teamwork and innovation. Office Location(s): London, UK (Fitzrovia is mentioned). This central London location offers excellent connectivity and access to a vibrant tech ecosystem.

Workspace Context:

• The office environment is likely to be dynamic and collaborative, encouraging interaction with peers across product, engineering, and other departments.
• Access to necessary design tools, prototyping software, and collaboration platforms will be provided.
• Opportunities for informal and formal knowledge sharing sessions, design critiques, and team syncs will be available.

Work Schedule: The role is full-time, with a hybrid arrangement. Expect a standard work week, but with the need for flexibility to accommodate cross-time zone collaboration (especially with Tel Aviv) and project demands. Asynchronous communication practices will be important.

📝 Enhancement Note: The hybrid model is common in the tech industry, balancing the benefits of in-person collaboration with the flexibility of remote work, which is often appreciated by operations professionals who value autonomy and efficient work practices.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and portfolio, assessing your experience against the core requirements.
• Design Challenge/Case Study: Expect a practical design exercise, either take-home or conducted live, focused on a complex workflow or a problem related to campaign management or AI integration. This will evaluate your problem-solving approach, design process, and ability to articulate your rationale.
• Portfolio Presentation & Discussion: You will likely present your portfolio, highlighting relevant case studies that demonstrate your skills in UX, interaction design, and leadership. Be prepared to discuss your design process, decision-making, and the impact of your work.
• Cross-functional Interviews: Interviews with Product Managers and Engineering Leads from the London and Tel Aviv teams will assess your collaboration skills, strategic thinking, and ability to work effectively in a distributed team.
• Lead/Manager Interview: A final interview with a senior design leader or Head of Product will focus on leadership potential, strategic vision, cultural fit, and your approach to mentoring.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process for each case study, emphasizing how you identified problems, conducted research, iterated on solutions, and measured impact.
• Highlight Leadership: For this role, showcase examples where you mentored others, influenced product strategy, or led design initiatives. Quantify your impact where possible.
• Showcase Complexity: Select case studies that demonstrate your ability to handle complex workflows, data-heavy interfaces, and integrate new technologies like AI.
• Be Data-Driven: Explain how you used data and user feedback to inform your design decisions and measure the success of your solutions.
• Prepare for Questions: Anticipate questions about your collaborative approach, how you handle design disagreements, and your vision for the CRM Campaigns product.

Challenge Preparation:

• Familiarize yourself with marketing campaign workflows, common tools, and the challenges marketers face.
• Consider how AI can be integrated into campaign design, execution, and analysis to improve efficiency and effectiveness.
• Practice articulating your thought process clearly and concisely, especially when explaining complex design decisions.

📝 Enhancement Note: The emphasis on "strategic priorities," "complex workflows," and "end-to-end design" suggests that the evaluation will go beyond just visual polish to assess strategic thinking and operational understanding.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, industry standard), Sketch, Adobe Creative Suite (Illustrator, Photoshop).
• Collaboration & Communication: Slack, Zoom, Jira, Confluence, Monday.com itself (for internal workflows).
• User Research & Testing: UserTesting.com, Lookback, Maze, or similar platforms for remote usability testing and feedback collection.

Analytics & Reporting:

• Familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and product performance.
• Ability to interpret and utilize data from CRM systems and marketing automation platforms to inform design decisions.

CRM & Automation:

• While not a direct user of CRM for operations, understanding the principles of CRM data management, lead scoring, segmentation, and marketing automation is crucial for designing effective campaign tools.
• Familiarity with concepts of API integrations and how different systems connect will be beneficial.

📝 Enhancement Note: Proficiency in Figma is almost a given for modern product design roles, especially in fast-growing tech companies. Understanding how design integrates with CRM and marketing automation systems is key to success in this role.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: Focus on delivering tangible results and measurable improvements for users and the business. Prioritize tasks that drive significant value.
• Customer-Centricity: Deep empathy for the user, actively seeking to understand their needs, pain points, and workflows to build solutions that truly empower them.
• Collaboration: Strong emphasis on teamwork, open communication, and shared ownership across product, engineering, and design.
• Innovation & AI: Embracing new technologies, particularly AI, to push boundaries and redefine how work gets done, fostering a culture of continuous learning and improvement.
• Efficiency & Agility: Commitment to streamlined processes, rapid iteration, and adapting quickly to changing market demands and user feedback.

Collaboration Style:

• Async-First: A strong reliance on asynchronous communication methods (e.g., detailed documentation, recorded walkthroughs, clear written briefs) to facilitate effective collaboration across distributed teams and time zones.
• Transparent & Open: Encouraging open feedback, design critiques, and knowledge sharing to foster a learning environment and collective improvement.
• Cross-functional Partnership: Working as a true partner with Product Management and Engineering, sharing responsibilities and decision-making to achieve shared goals.

📝 Enhancement Note: The company's emphasis on "impact over hours" and a "culture that values impact" aligns well with operations principles focused on efficiency and measurable outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• New Product Launch: Designing and launching a new product (CRM Campaigns) in a competitive market requires a deep understanding of user needs and a strong strategic vision.
• AI Integration Complexity: Effectively integrating AI into user workflows in an intuitive and valuable way presents a significant design challenge.
• Cross-Time Zone Collaboration: Effectively managing communication and collaboration with teams in Tel Aviv requires strong asynchronous communication skills and proactive coordination.
• Balancing Leadership and IC Work: Juggling hands-on design responsibilities with the demands of mentoring and potentially managing another designer requires excellent time management and delegation skills.

Learning & Development Opportunities:

• AI Design Specialization: Gain deep expertise in designing AI-powered features and understanding their impact on user workflows.
• Product Management Acumen: Develop a stronger understanding of product strategy, market analysis, and business objectives through close collaboration with product leads.
• People Management Skills: Grow leadership capabilities through direct mentorship and the potential for formal people management.
• SaaS Growth Expertise: Contribute to the rapid growth of a successful SaaS product, gaining insights into scaling strategies and market dynamics.

📝 Enhancement Note: The challenges presented are typical for new product initiatives and leadership roles, offering significant opportunities for professional development and skill enhancement, particularly in areas relevant to operational leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for taking a vague product concept and turning it into a fully realized design. How would you approach designing for the new CRM Campaigns product, considering its AI components?" (Focus on your structured approach, research, and iteration).
• "How do you collaborate with Product Managers and Engineers, especially across different time zones? Provide an example of a time you influenced product strategy through design." (Highlight your async communication skills and strategic partnership).
• "Tell me about a complex workflow you designed. What were the challenges, how did you simplify it, and what was the outcome? How would you apply this to designing campaign automation features?" (Showcase your problem-solving and efficiency-driving design thinking).

Company & Culture Questions:

• "What interests you about monday.com and specifically the CRM Campaigns product? How do you see it fitting into the broader monday.com ecosystem?" (Research the company and its mission).
• "How do you approach mentoring junior designers? What are your expectations for a designer you are leading?" (Demonstrate your leadership and team-building philosophy).
• "How do you measure the success of your designs? What metrics are most important in a product like CRM Campaigns?" (Discuss your data-driven approach and understanding of operational impact).

Portfolio Presentation Strategy:

• Narrative Structure: For each case study, tell a compelling story: the problem, your role, the process, the solution, and the impact.
• Quantify Impact: Where possible, use metrics to demonstrate the success of your designs (e.g., increased user adoption, improved task completion rates, reduced error rates).
• Showcase Leadership: Clearly articulate instances where you mentored, led, or influenced strategic decisions.
• Interactive Walkthrough: Be prepared to walk through interactive prototypes and explain your design choices in detail.
• Company Alignment: Connect your past experiences and design philosophy to monday.com's values and the specific goals of the CRM Campaigns team.

📝 Enhancement Note: For this role, expect questions that probe your ability to think strategically about product, manage stakeholders effectively, and guide other designers – all critical skills for operations leadership.

📌 Application Steps

To apply for this operations-enabling product design position:

• Submit your application through the provided link on comeet.com.
• Portfolio Customization: Tailor your portfolio to prominently feature case studies demonstrating complex workflow design, user research, cross-functional collaboration, and any experience with data-driven products or AI. Highlight your leadership and mentorship experience.
• Resume Optimization: Ensure your resume clearly outlines your 7+ years of product design experience, emphasizing leadership, strategic contributions, and specific achievements in designing scalable SaaS products. Use keywords like "UX Design," "Interaction Design," "Product Strategy," "Mentorship," and "Agile."
• Interview Preparation: Practice articulating your design process, leadership approach, and strategic thinking. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and mentorship. Rehearse your portfolio presentation.
• Company Research: Deeply understand monday.com's mission, its Work OS platform, and the strategic importance of the CRM Campaigns product. Research their company culture and values to articulate your fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.