Lead Product Designer, Client Experience

📍 Job Overview

Job Title: Lead Product Designer, Client Experience Company: Realtor.com Careers Location: Austin, Texas, United States Job Type: Full-Time Category: Product Design / User Experience (UX) Operations Date Posted: 2025-07-24T20:45:14 Experience Level: Senior Level (10+ years) Remote Status: Hybrid (3+ days in office)

🚀 Role Summary

• Lead the design vision and execution for client-facing experiences within Realtor.com's professional tools, focusing on enhancing user satisfaction and business growth.
• Drive the adoption of design systems and best practices across multiple product teams, ensuring a cohesive and high-quality user experience.
• Collaborate closely with Product Management and Engineering leadership to translate user needs and business objectives into innovative design solutions.
• Mentor and provide design direction to junior designers, fostering a culture of design excellence and continuous learning within the product team.
• Champion user-centered design methodologies and actively participate in user research, ideation, prototyping, and final design delivery for web and mobile platforms.

📝 Enhancement Note: While this role is for a Product Designer, its emphasis on driving product performance, operationalizing design systems, and collaborating with cross-functional teams to achieve business goals positions it within the broader scope of GTM (Go-To-Market) and operational excellence. The "Client Experience" focus implies a deep understanding of user needs that directly impacts revenue generation and customer retention, making operational efficiency and user satisfaction paramount.

📈 Primary Responsibilities

• Design and champion a cohesive and exceptional aesthetic across multiple product verticals (2-3 teams), ensuring consistency and alignment with overall brand strategy.
• Establish and uphold high standards for design excellence, proactively challenging work that does not meet these benchmarks and providing constructive feedback.
• Clearly articulate design instructions and repeatable patterns to other designers, tailoring communication to their skill levels to ensure effective adoption.
• Communicate the value of design and the rationale behind design decisions clearly and concisely to Product, Engineering, and other key stakeholders, using non-technical language.
• Provide clear, actionable design feedback to peers and stakeholders, and receive feedback professionally and with an open mind to foster continuous improvement.
• Partner effectively with Product and Engineering leads to understand user needs, identify pain points, and collaboratively design solutions that address them optimally.
• Drive the exploration, adoption, and training of software tools and user-centric design thinking methodologies within product teams.
• Ensure consistent implementation and understanding of design best practices and established patterns across all products under your purview.
• Contribute to and advance the company's design system for professional web and mobile applications, ensuring its scalability and usability.

📝 Enhancement Note: The responsibilities highlight a strategic operational role in design. "Driving adoption," "upholding standards," "communicating design instructions," and "ensuring consistent implementation" are all core operational activities within a design context. This role is responsible for the operational efficiency and effectiveness of the design process within its scope.

🎓 Skills & Qualifications

Education: Bachelor’s degree or equivalent practical experience in Design, Human-Computer Interaction (HCI), or a related field.

Experience:

• Minimum of 10+ years of progressive experience in the design industry.
• Minimum of 3+ years of experience working within a product-led organization, demonstrating an understanding of product development lifecycles.
• Minimum of 3+ years of experience providing design direction, mentorship, and guidance to junior colleagues.
• Proven experience in delivering multiple projects simultaneously while collaborating with cross-disciplined teams.

Required Skills:

• Design Expertise: Mastery of design thinking principles and user-centric processes.
• Portfolio: A strong portfolio showcasing a clear design point of view, depth of experience, user-centered design methodologies, interaction flows, prototyping skills, high-fidelity screens, and successfully shipped products.
• Cross-Functional Collaboration: Proven ability to partner effectively with Product Management, Engineering, and other stakeholders.
• Mentorship & Leadership: Demonstrated experience in leading and mentoring junior designers, fostering skill development and design quality.
• Communication Skills: Strong, clear, and persuasive communication abilities, both written and verbal, with proficiency in articulating design rationale to diverse audiences.
• User-Centered Design: Deep understanding and practical application of user-centered design methodologies.
• Interaction & Visual Design: Proficiency in interaction design, visual design principles, and creating intuitive user interfaces.

Preferred Skills:

• Design Systems: Experience in contributing to, or managing, design systems for web and mobile applications.
• Prototyping Tools: Advanced proficiency in industry-standard prototyping tools (e.g., Figma, Sketch, Adobe XD).
• User Research: Experience participating in or conducting user research to inform design decisions.
• Real Estate Tech: Familiarity with the real estate technology landscape and its unique user needs.
• Agile Methodologies: Experience working within Agile or Scrum development frameworks.

📝 Enhancement Note: The emphasis on a "strong design point of view," "depth of experience," "user-centered design methodologies," and "shipped products" in the portfolio implies a requirement for demonstrating operational impact and process maturity. The ability to "mentor junior colleagues" and "provide design direction" also points to an operational leadership component in managing design output.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong design point of view and a comprehensive understanding of the end-to-end design process.
• Showcase user-centered design methodologies, including problem definition, user research, ideation, and validation.
• Include examples of complex interaction flows, wireframes, and prototypes that solve user problems effectively.
• Present high-fidelity visual designs that are aesthetically pleasing, functional, and adhere to design system principles.
• Feature successfully shipped products, highlighting your specific contributions and the impact of your design decisions.
• Illustrate experience in collaborating with cross-functional teams and articulating design rationale to stakeholders.

Process Documentation:

• Provide evidence of your process for translating user needs and business requirements into design solutions, detailing your workflow from discovery to delivery.
• Showcase examples of how you've contributed to or utilized design systems, including pattern definition, documentation, and implementation guidance.
• Include case studies that detail how you've managed design projects, prioritized tasks, and ensured timely delivery of design assets.
• Demonstrate your approach to feedback integration and iterative design refinement based on user testing and stakeholder input.

📝 Enhancement Note: Portfolio requirements are critical for operations roles as they serve as tangible proof of process execution and impact. This section emphasizes demonstrating a structured design process, adherence to system standards (design systems), and collaborative workflow management, all of which are core operational competencies.

💵 Compensation & Benefits

Salary Range: While a specific salary range is not provided, for a Lead Product Designer with 10+ years of experience in Austin, Texas, a competitive annual salary typically falls between $150,000 - $200,000+ USD. This estimate is based on industry benchmarks for senior design roles in major tech hubs, considering the company's industry leadership and the seniority of the position.

Benefits:

• Comprehensive Health Coverage: Inclusive and competitive medical, Rx, dental, and vision insurance plans.
• Family Support: Family forming benefits designed to support employees and their families.
• Paid Time Off: 13 paid holidays, plus flexible time off to promote work-life balance.
• Volunteerism: 8 hours of paid Volunteer Time Off (VTO) to give back to the community.
• Retirement Savings: Immediate eligibility for the Company 401(k) plan with a 3.5% company match.
• Professional Development: Tuition Reimbursement program for both degreed and non-degreed educational pursuits.
• Financial Wellness: Access to 1:1 personalized Financial Planning Sessions and a Student Debt Retirement Savings Match program.
• Office Perks: Free snacks and refreshments available at all office locations.

Working Hours: The standard work week is typically 40 hours. The company promotes a hybrid work model requiring 3+ days in the office, allowing for a balance between focused work and in-person collaboration.

📝 Enhancement Note: The salary estimate is derived from industry data for senior-level design roles in Austin, TX, considering the "Lead" title and extensive experience requirement. The benefits package is comprehensive and reflects a company that invests in employee well-being and professional growth, which are key considerations for operations professionals seeking long-term stability and support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real Estate Technology (PropTech). Realtor.com is a leading online real estate marketplace known for its trusted insights and expert guidance, connecting buyers, sellers, and renters. Company Size: While not explicitly stated, Realtor.com is a significant player in the real estate tech industry, suggesting a medium to large company size, likely with several hundred to over a thousand employees. This size typically allows for established processes and dedicated operational teams. Founded: Realtor.com has been at the forefront of online real estate for over 25 years, indicating a mature company with a stable operational foundation and a long-standing presence in the market.

Team Structure:

• The Lead Product Designer will report to the Sr. Manager of Product Design.
• This role will work closely with senior leaders in Product and Engineering, implying a collaborative, matrixed structure.
• The designer will be part of a supportive team of product designers focused on creating tools and services for real estate professionals.
• Expect close collaboration with other designers, Product Managers, UX Researchers, and Software Engineers across multiple product teams.

Methodology:

• The company emphasizes a user-centered design approach, aiming to create easy-to-use, easy-to-understand, and decision-enabling experiences.
• Expect a blend of creative innovation and in-person collaboration, with a structured approach to product development.
• The role involves driving adoption of software tools and user-centric design thinking methodologies, suggesting a commitment to process improvement and skill development.

Company Website: https://www.realtor.com/

📝 Enhancement Note: The company's longevity and market position suggest a well-defined operational framework. The emphasis on user-centricity and collaboration points to a culture that values data-driven decisions and team synergy, crucial for effective operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a senior or lead level within the Product Design function. It involves not only individual contribution but also guiding design direction, mentoring junior colleagues, and influencing design strategy across multiple product areas. This level requires a strong understanding of how design operations impact product success and business outcomes. Reporting Structure: The Lead Product Designer reports to the Sr. Manager of Product Design, indicating a clear line of management and mentorship. They will likely interact with Director-level and VP-level stakeholders in Product and Engineering, providing exposure to senior leadership and strategic decision-making. Operations Impact: As a Lead Product Designer focusing on Client Experience, the role has a direct impact on user adoption, satisfaction, and retention among real estate professionals. By creating intuitive and effective tools, this position contributes to the operational efficiency of users, thereby enhancing Realtor.com's value proposition and market competitiveness, which in turn drives revenue.

Growth Opportunities:

• Leadership Track: Potential to advance into management roles, such as Senior Manager of Product Design or Director of Product Design, overseeing larger teams and broader product portfolios.
• Specialization: Opportunity to deepen expertise in specific areas of UX, such as design systems, user research leadership, or accessibility.
• Cross-functional Mobility: Potential to move into related roles like Product Management, UX Research Lead, or even operational roles focused on design team efficiency and process optimization.
• Industry Expertise: Develop deep knowledge of the real estate technology sector, becoming a subject matter expert in client experience for real estate professionals.

📝 Enhancement Note: The career path for a Lead Product Designer often involves a transition into leadership, which includes managing design operations, process optimization, and team performance. This role offers a clear trajectory for growth within a specialized operational function.

🌐 Work Environment

Office Type: Realtor.com practices a hybrid work model, requiring employees to work three or more days in their offices. This suggests a collaborative office environment designed to foster in-person interaction, team building, and spontaneous problem-solving. Office Location(s): The primary location mentioned is Austin, Texas. This specific location likely offers modern office facilities conducive to creative and collaborative work.

Workspace Context:

• The office environment is designed to facilitate in-person collaboration, adding "richness to our culture and knitting us closer together."
• Expect access to modern design tools and technologies necessary for executing design tasks.
• Opportunities for direct interaction with design peers, Product Managers, Engineers, and other stakeholders will be readily available, promoting efficient communication and problem-solving.

Work Schedule: The hybrid model requires a commitment to in-office presence for a portion of the week, balancing flexibility with the operational needs of in-person collaboration. This structure supports the company's goal of fostering a strong culture and enabling effective teamwork.

📝 Enhancement Note: The hybrid work model is a key operational consideration for candidates, impacting daily routines and collaboration styles. The emphasis on in-person interaction suggests a culture that values direct communication and team cohesion, which can streamline operational workflows.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications and cultural fit.
• Hiring Manager Interview: Conversation with the Sr. Manager of Product Design to discuss experience, design philosophy, and role expectations.
• Portfolio Review & Presentation: A dedicated session where candidates present their portfolio, detailing their process, design decisions, and impact on shipped products. This is a critical stage for demonstrating operational thinking.
• Cross-Functional Interviews: Meetings with Product Managers, Engineering leads, and potentially other designers to evaluate collaboration skills and technical understanding.
• Design Challenge (Potentially): A practical exercise to assess problem-solving skills, design thinking, and ability to work under timed conditions, simulating real-world operational demands.
• Final Interview: May involve senior leadership to assess strategic alignment and overall fit.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to tell a clear story for each project, focusing on the problem, your process, your role, the solution, and quantifiable results.
• Showcase Operational Thinking: Highlight how you managed design processes, collaborated with teams, iterated based on feedback, and ensured the successful implementation of your designs.
• Metrics and ROI: Where possible, include metrics that demonstrate the impact of your design work on user behavior, engagement, or business objectives. This showcases your understanding of design's operational value.
• Tailor to Realtor.com: Research Realtor.com's products and target audience (real estate professionals) to tailor your presentation and highlight relevant experience.
• Clarity and Conciseness: Present your work clearly and concisely, focusing on the most impactful projects and your specific contributions. Be prepared to answer detailed questions about your design decisions and processes.

Challenge Preparation:

• Understand the User: Anticipate challenges that focus on user pain points within the real estate professional workflow.
• Design Process Focus: Be ready to articulate your step-by-step design process, from discovery and research to prototyping and iteration.
• Problem-Solving Approach: Practice breaking down complex problems and outlining potential solutions, demonstrating critical thinking and creative problem-solving.
• Communication: Prepare to clearly articulate your thought process and design rationale, even under pressure.

📝 Enhancement Note: The interview and portfolio review process is a critical operational gate. Demonstrating a structured approach to design, collaboration, and problem-solving, as evidenced through the portfolio, is key to success in this role. Understanding how to present "operational impact" through design work is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma (highly likely given modern practices), Sketch, or Adobe Creative Suite (Illustrator, Photoshop).
• Collaboration & Project Management: Familiarity with tools like Jira, Asana, Trello, or Monday.com for managing design tasks and workflows within cross-functional teams.
• Design Systems: Experience working with or contributing to design system platforms (e.g., Zeroheight, Storybook) to ensure consistency and efficiency in design implementation.

Analytics & Reporting:

• User Analytics: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or Hotjar to understand user behavior, track feature adoption, and identify areas for design improvement.
• Data Visualization: Experience with tools like Tableau or Looker for analyzing user data and presenting insights to stakeholders.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how design integrates with CRM platforms (like Salesforce) and marketing automation tools can be beneficial for context on client data and touchpoints.

📝 Enhancement Note: Proficiency in design tools and understanding how design integrates with analytics and project management platforms are essential operational skills for this role. The ability to leverage data to inform design decisions and measure impact is a key operational requirement.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of real estate professionals, ensuring their workflows are efficient and effective.
• Collaboration: A strong emphasis on working together across disciplines (Product, Engineering, Design) to achieve shared goals.
• Design Excellence: A dedication to high-quality design execution, consistency, and user experience across all products.
• Innovation & Continuous Improvement: A drive to explore new ideas, adopt new methodologies, and constantly refine processes and products.
• "We, Not Me" Attitude: A team-oriented mindset that prioritizes collective success and mutual support.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Managers to define product strategy and roadmaps, and with Engineers to ensure feasibility and faithful implementation of designs.
• Feedback Exchange: An open and professional culture for giving and receiving design feedback, fostering iterative improvement and skill development.
• Knowledge Sharing: A supportive environment where designers share best practices, design patterns, and learnings to elevate the entire team's output.

📝 Enhancement Note: The cultural values emphasize operational principles like efficiency, collaboration, and continuous improvement. The "We, Not Me" attitude is particularly important for team operations, promoting synergy and shared responsibility.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Product Needs: Effectively managing design priorities and consistency across 2-3 different product teams requires strong organizational and time-management skills.
• Influencing Stakeholders: Articulating design value and driving adoption of design standards with non-design stakeholders requires persuasive communication and strategic thinking.
• Maintaining Design System Integrity: Ensuring consistent application of design system components and patterns across diverse product features can be operationally complex.
• Adapting to Evolving User Needs: The real estate market and technology landscape are dynamic, requiring continuous learning and adaptation of design solutions.

Learning & Development Opportunities:

• Design Leadership Skills: Develop skills in mentoring, team leadership, and strategic design planning.
• Industry Knowledge: Gain deep insights into the unique operational challenges and opportunities within the real estate technology sector.
• Advanced Design Techniques: Opportunity to explore and master new design tools, methodologies, and emerging trends in UX.
• Cross-Disciplinary Learning: Work closely with Product and Engineering to broaden understanding of the full product development lifecycle and business operations.

📝 Enhancement Note: The challenges presented are inherently operational, requiring structured problem-solving, effective resource management, and strong communication to overcome. The growth opportunities focus on developing leadership and specialized skills crucial for advancing in operations-centric design roles.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to leading design for multiple products simultaneously, focusing on process, prioritization, and stakeholder management.
• Articulate how you ensure design consistency and quality across different product teams and how you drive adoption of design systems.
• Explain your methodology for balancing user needs with business objectives and technical constraints, providing specific examples of trade-offs you've made.
• Discuss how you mentor junior designers and provide constructive feedback to improve their work and professional development.

Company & Culture Questions:

• Research Realtor.com's mission, values, and recent product developments. Be ready to discuss how your design philosophy aligns with their client-centric approach.
• Prepare to talk about your experience working in hybrid environments and how you foster collaboration and team cohesion in such settings.
• Discuss your understanding of the real estate professional's workflow and challenges, and how design can address them.
• Share examples of how you've embodied a "We, Not Me" attitude in previous roles.

Portfolio Presentation Strategy:

• Tell a Story: For each project, clearly articulate the problem statement, your role and process, the key challenges, your design solutions, and the measurable impact or outcomes.
• Focus on Operations: Highlight how you managed the design process, collaborated with teams, iterated based on feedback, and ensured smooth handoffs for implementation.
• Demonstrate Leadership: Showcase instances where you provided design direction, mentored others, or influenced product strategy.
• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, the rationale behind them, and how you handled any obstacles encountered during the process.

📝 Enhancement Note: Interview preparation should focus on demonstrating operational competencies: structured problem-solving, effective collaboration, process management, and the ability to articulate the impact of design on business operations and user efficiency.

📌 Application Steps

To apply for this Lead Product Designer position:

• Submit your application through the provided link on Greenhouse.
• Portfolio Customization: Ensure your portfolio clearly highlights your experience in user-centered design, your process for managing multiple projects, and examples of driving design consistency and quality. Tailor it to showcase your ability to improve client experience and operational efficiency for users.
• Resume Optimization: Update your resume to emphasize your 10+ years of design experience, leadership in design direction, and success in product-led organizations. Use keywords like "design systems," "user-centered design," "cross-functional collaboration," and "mentorship."
• Interview Preparation: Practice articulating your design process, decision-making rationale, and the impact of your work. Prepare specific examples of how you've influenced product strategy and mentored junior designers. Rehearse presenting your portfolio with a focus on operational outcomes.
• Company Research: Familiarize yourself with Realtor.com's products, target audience (real estate professionals), and company culture. Understand their mission and how your role contributes to their business objectives and operational success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with Realtor.com Careers before making application decisions.