Lead Product Designer, Care Delivery

📍 Job Overview

Job Title: Lead Product Designer, Care Delivery
Company: Virta Health
Location: United States
Job Type: FULL_TIME
Category: Product Design / UX/UI Design (Focus on Healthcare Operations)
Date Posted: December 12, 2025
Experience Level: 8+ Years (Senior/Lead)
Remote Status: Fully Remote (USA)

🚀 Role Summary

• Lead the end-to-end design process for clinician-facing internal software and service products, focusing on improving care team efficiency and patient outcomes within a leading digital health company.
• Drive user-centered design solutions by conducting thorough user research, translating complex problems into intuitive interfaces, and iterating rapidly based on qualitative and quantitative insights.
• Collaborate extensively with Product Managers, Engineers, and Care Teams to define product strategy, prioritize features, and ensure seamless execution of designs that align with business goals and technical constraints.
• Contribute to the development and integration of AI-powered experiences, thoughtfully embedding new technologies to enhance both clinician workflows and member journeys.
• Advocate for design excellence across the organization, actively participating in the growth of the design system and elevating overall UX/UI standards for impactful healthcare delivery.

📝 Enhancement Note: This role is categorized under Product Design with a strong emphasis on UX/UI and a specialized focus on healthcare operations. The "Care Delivery" aspect highlights the critical intersection of user experience design with the operational workflows of clinical teams, requiring a deep understanding of healthcare systems and provider needs. The emphasis on "internal software" suggests a B2B or internal tool design focus, distinct from direct-to-consumer product design.

📈 Primary Responsibilities

• Own the complete design lifecycle for clinician-facing internal software and service products, from initial research and conceptualization through to final execution and ongoing iteration.
• Translate intricate clinical workflows and complex user needs into simple, intuitive, and highly effective design solutions that enhance clarity and efficiency for care teams.
• Conduct in-depth user research with clinicians and care team members to gain a profound understanding of their daily challenges, behaviors, and unmet needs.
• Develop user-centric designs for the core internal software utilized daily by clinicians and care teams, ensuring it supports critical functions like medication management, prescription handling, and care coordination.
• Create user-centered designs that artfully balance Virta's strategic business objectives, technical feasibility, and industry best practices in healthcare technology.
• Foster strong collaborative partnerships with product managers, engineers, and direct care team members to collaboratively define product priorities, refine designs, and incorporate feedback effectively.
• Lead and facilitate co-creation workshops, ideation sessions, and design sprints to drive strategic discussions, align stakeholders, and build consensus around design direction.
• Implement rapid testing and iteration cycles for designs, leveraging both qualitative feedback and quantitative data to continuously refine and optimize user experiences.
• Champion design excellence throughout Virta, contributing to the evolution of the company's design system and elevating overall UX/UI standards for impactful healthcare delivery.

📝 Enhancement Note: The responsibilities highlight a significant focus on "internal software" and "clinician-facing systems," indicating a need for designers experienced in complex enterprise or B2B applications, particularly within regulated industries like healthcare. The mention of "care team coordination around member meds" and "medication management" points to a need for designers familiar with clinical workflows and sensitive data handling.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is often preferred for senior design roles. Experience: 8+ years of progressive experience in Product Design, with a demonstrable track record of successfully leading design initiatives.

Required Skills:

• A profound sense of ownership, with a proven ability to proactively lead design projects from conception to completion and drive clarity in complex, ambiguous environments.
• Extensive experience in designing and building care management systems, Electronic Health Records (EHRs), clinical workflow engines, or other sophisticated expert-user systems.
• Demonstrated strategic mindset, capable of effectively balancing business objectives with deep user needs, and advocating persuasively for impactful design decisions.
• Deep and broad expertise across the full spectrum of UX/UI design, including strong capabilities in process design, service design thinking, interaction design, visual design, and a thorough understanding of usability principles.
• Proficiency in industry-standard design tools, specifically Figma, and a solid, practical understanding of various user research methodologies.
• Exceptional collaboration skills, with a proven ability to work closely and effectively with engineering teams to ensure seamless design implementation and technical feasibility.
• A proactive and forward-thinking approach to integrating AI-powered experiences, with a clear focus on how these technologies can genuinely improve user workflows and operational efficiency.
• Hands-on experience within healthcare delivery contexts, including working directly with providers, social workers, or coaches to understand their operational realities.
• Outstanding storytelling and communication skills, with the ability to effectively articulate ideas, present design rationales, and influence a diverse range of stakeholders at all organizational levels.

Preferred Skills:

• Experience contributing to or leading the development of a comprehensive design system.
• Familiarity with agile development methodologies and cross-functional team collaboration within a fast-paced tech environment.
• Experience with AI/ML integration in user-facing products, particularly in healthcare.
• Understanding of data analytics and how to incorporate data insights into design decisions.

📝 Enhancement Note: The required experience level and specific mention of "care management systems, EHRs, clinical workflow engines" strongly suggest a need for candidates with direct experience in healthcare technology or similarly complex, regulated enterprise software. The emphasis on "expert-user systems" implies a need for designers comfortable with intricate interfaces and professional workflows, not just consumer-facing applications.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 8 years of product design work, with a clear emphasis on problem-solving capabilities, structured thinking, and the delivery of high-quality, impactful design solutions.
• Detailed case studies demonstrating end-to-end design ownership, including the articulation of user research findings, design challenges, iterative processes, and measurable outcomes.
• Examples of work within complex systems, ideally including healthcare technology, clinical workflows, or expert-user applications, illustrating an ability to navigate intricate requirements.
• Demonstrations of how designs have balanced business goals with user needs, providing clear rationale for design decisions and their impact.
• Visual representation of strong UX/UI design principles, interaction design, and visual design execution, showcasing a polished and professional aesthetic.

Process Documentation:

• Case studies that clearly outline the design process followed, from initial problem definition and user research through to wireframing, prototyping, usability testing, and final implementation.
• Evidence of how design decisions were informed by user research and data, including examples of A/B testing or other validation methods used.
• Demonstrations of collaboration with engineering and product management, illustrating how feedback was incorporated and technical constraints were managed.
• Contributions to or experience with design systems, showcasing an understanding of component-based design and maintaining design consistency.

📝 Enhancement Note: For a Lead Product Designer role, especially in a specialized field like healthcare, the portfolio must go beyond just visual aesthetics. It needs to rigorously demonstrate strategic thinking, deep user empathy, a structured design process, and the ability to drive tangible business and user outcomes. The inclusion of complex systems and healthcare context is particularly crucial.

💵 Compensation & Benefits

Salary Range: The provided salary range for this role is $182,700 to $235,000 USD per year. This range is based on Virta Health's location-based compensation structure and considers factors such as qualifications, experience, and the specific responsibilities of the Lead Product Designer role within the US market.

Benefits:

• Comprehensive health insurance (medical, dental, vision) to support employee well-being.
• Retirement savings plan (e.g., 401k) with potential company match.
• Generous paid time off (PTO) and holidays to promote work-life balance.
• Opportunities for professional development, including training, conferences, and access to learning resources.
• Potential for equity or stock options as part of the overall compensation package.
• Remote work stipend or support for home office setup.
• Access to Virta Health's innovative digital health services for employees and their families.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. While remote, maintaining consistent availability during core business hours for collaboration within the US time zones (especially those aligned with care team operations) will be important. Flexibility may be offered depending on team needs and project deadlines.

📝 Enhancement Note: The salary range is clearly stated and falls within the expected band for a Lead Product Designer with 8+ years of experience in a tech-forward, well-funded company in the US. The benefits section is inferred based on industry standards for a full-time, remote role at a company like Virta Health, which emphasizes employee well-being and professional growth. The note about location-based compensation is important for candidates in different regions of the US.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Healthcare Technology. Virta Health operates at the intersection of technology and healthcare, focused on reversing metabolic diseases like type 2 diabetes and prediabetes through a technology-driven, personalized care model. This industry is characterized by rapid innovation, strict regulatory environments, and a strong emphasis on patient outcomes and data privacy (HIPAA). Company Size: Virta Health has raised over $350 million and partners with major health plans, employers, and government organizations, suggesting a well-established, growth-stage company with a significant employee base, likely in the hundreds to over a thousand employees. Founded: Founded to address the growing crisis of metabolic disease, Virta Health's mission is deeply rooted in innovation and a desire to disrupt traditional healthcare models. The company's founding principles likely emphasize evidence-based approaches, patient-centricity, and transformative impact.

Team Structure:

• The role is within a newly formed squad, indicating a dynamic, agile team structure focused on specific product areas or initiatives. This squad will likely comprise a Product Manager, Engineers, and this Lead Product Designer.
• This Lead Product Designer will report into a Design leadership role, likely a Head of Design or Design Manager, and will work cross-functionally with various departments including Engineering, Product Management, Clinical Operations, and Data Science.
• Collaboration is expected to be high, with frequent interaction with care teams (clinicians, coaches) to understand their workflows and needs, and with product and engineering to bring designs to life.

Methodology:

• Data-driven decision-making is a cornerstone, leveraging both clinical outcomes data and user behavior analytics to inform product strategy and design.
• Agile methodologies are likely employed for rapid development and iteration, with a focus on delivering value incrementally.
• User-centered design principles are paramount, with a commitment to understanding and addressing the needs of both patients and the internal care teams.
• Emphasis on continuous improvement and iteration based on feedback and performance metrics.

Company Website: https://www.virtahealth.com

📝 Enhancement Note: The company context emphasizes Virta Health's mission-driven nature in the digital health space. For operations professionals, this means understanding the critical role of technology in healthcare delivery, the importance of data privacy (HIPAA), and the need for robust, reliable systems that support clinical staff. The "newly formed squad" implies an opportunity to shape processes and culture within that team.

📈 Career & Growth Analysis

Operations Career Level: This is a "Lead" position, signifying a senior individual contributor role with significant autonomy and influence. It requires not only strong design execution but also strategic thinking, mentorship potential, and the ability to drive product direction within a specific domain (Care Delivery). The role is expected to operate with a high degree of independence and ownership.

Reporting Structure: The Lead Product Designer will likely report to a Design Manager or Head of Design. Within their "squad," they will collaborate closely with a Product Manager and Engineering Lead, forming a core product triad. Their work will directly impact the efficiency and effectiveness of the care delivery operations.

Operations Impact: The Lead Product Designer's work will have a direct and substantial impact on Virta Health's ability to deliver high-quality care efficiently. By improving clinician workflows, reducing administrative burden, and enhancing the usability of internal tools, this role will contribute to:

• Increased clinician productivity and satisfaction.
• Improved patient care delivery and outcomes.
• Scalability of Virta's care model.
• Cost efficiencies within the operations.
• Successful integration of new technologies like AI to optimize care processes.

Growth Opportunities:

• Specialization: Deepen expertise in healthcare UX design, clinical workflows, and AI integration within health tech.
• Leadership: Transition into management roles (e.g., Design Manager) or become a Principal/Staff Designer, influencing design strategy across larger product areas.
• Cross-functional Impact: Gain broader exposure to product strategy, business operations, and clinical outcomes, potentially leading to roles in Product Management or Operations Strategy.
• Mentorship: Mentor junior designers and contribute to the growth of Virta's design team and design system.
• Industry Influence: Contribute to best practices in healthcare UX and product design.

📝 Enhancement Note: This role is positioned as a senior individual contributor, emphasizing strategic impact and ownership. The growth opportunities are tailored to a design leader within a tech company, particularly in healthcare, focusing on specialization, leadership, and cross-functional influence.

🌐 Work Environment

Office Type: Virta Health operates as a remote-first company, meaning the primary work environment is home-based. While they may have office hubs (e.g., Denver, San Francisco), the role is designed for remote execution. This implies a focus on digital collaboration tools and asynchronous communication.

Office Location(s): While the role is remote, the company has office hubs in Denver and San Francisco. Specific hiring restrictions apply based on US states (e.g., not hiring in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI for corporate roles), indicating a need to confirm eligibility based on candidate location.

Workspace Context:

• The work environment is fully digital and remote, relying heavily on collaboration platforms like Slack, Zoom, and Figma.
• Emphasis will be placed on effective asynchronous communication and documentation to ensure alignment across distributed teams.
• The workspace should be conducive to focused work, design thinking, and virtual collaboration with team members across different time zones.
• Access to necessary technology and reliable internet is essential for success in this remote role.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, with flexibility often provided. However, availability during core US business hours will be crucial for synchronous collaboration, meetings, and real-time problem-solving with product managers, engineers, and care teams. Adherence to HIPAA regulations regarding patient data access and handling will be a constant aspect of the work.

📝 Enhancement Note: The remote-first nature is a key characteristic. Operations professionals in this role will need to be adept at remote collaboration, asynchronous communication, and self-management. The mention of HIPAA compliance is critical for any role interacting with patient data, even indirectly through system design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio. Focus on clearly articulating your role, process, and impact in your case studies.
• Hiring Manager/Team Interview: This will likely involve deeper discussions about your experience, design philosophy, and problem-solving approach. Be prepared to walk through your portfolio and discuss specific design decisions.
• Design Challenge/Case Study Presentation: You may be asked to complete a take-home design exercise or present a detailed case study from your portfolio. This is where you demonstrate your strategic thinking, process, and ability to articulate complex design solutions.
• Cross-functional Interviews: Interviews with Product Managers and Engineers to assess collaboration style, technical understanding, and ability to work within a squad.
• Final Round: Potentially with senior leadership to assess strategic fit and overall alignment with Virta's mission and values.

Portfolio Review Tips:

• Curate Ruthlessly: Select 3-4 of your strongest, most relevant case studies. Prioritize those that showcase complex problem-solving, end-to-end ownership, and impact, ideally within healthcare or expert-user systems.
• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, the key decisions you made, the challenges you overcame, and the measurable outcomes or impact. Use visuals (screenshots, mockups, prototypes) effectively.
• Highlight Operations Impact: For this role, emphasize how your designs improved efficiency, reduced errors, enhanced user satisfaction, or directly contributed to better care delivery for clinicians. Quantify impact where possible.
• Showcase Your Process: Clearly articulate your research methods, ideation techniques, iteration strategies, and how you collaborated with stakeholders.
• Address AI Integration: If possible, include a project that touches on AI or automation, explaining your approach to integrating these technologies thoughtfully into user workflows.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, ensure you fully grasp the problem statement and the target users (clinicians, care team members).
• Focus on Process: Demonstrate a structured approach. Outline your assumptions, research plan (even if hypothetical), ideation, and proposed solution with clear rationale.
• Articulate Trade-offs: Be prepared to discuss design trade-offs, technical constraints, and how you would prioritize features in a real-world scenario.
• Practice Presentation: Rehearse your presentation thoroughly, ensuring you can explain your thinking clearly and concisely within the allotted time. Focus on storytelling and impact.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a senior design role, emphasizing strategic thinking, process demonstration, and impact measurement, particularly within the context of healthcare operations and technology.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a must.
• User Research Tools: Experience with tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, Maze, Typeform, SurveyMonkey).
• Prototyping Tools: Figma's built-in prototyping capabilities are key, but familiarity with others like InVision or Axure might be beneficial.
• Design System Management: Experience with or understanding of how to contribute to and utilize design systems.

Analytics & Reporting:

• Product Analytics Platforms: Familiarity with tools like Amplitude, Mixpanel, or Pendo for understanding user behavior, tracking feature adoption, and identifying areas for improvement.
• Data Visualization Tools: Ability to interpret data from dashboards and reporting tools (e.g., Tableau, Looker, or internal BI tools) to inform design decisions.

CRM & Automation:

• While not a direct CRM/automation role, understanding how design integrates with these systems is beneficial. Experience with systems that manage user data, patient records, or clinical workflows (e.g., EHRs, patient portals, internal workflow tools) is highly relevant.

📝 Enhancement Note: The explicit mention of Figma and a solid understanding of research methodologies are critical. The inclusion of analytics and understanding of CRM/workflow systems highlights the need for a designer who thinks about the broader ecosystem in which their designs operate, especially in a data-driven healthcare environment.

👥 Team Culture & Values

Operations Values:

• People First: A genuine care for colleagues, patients, and oneself, fostering a supportive and empathetic work environment. This translates to designing solutions that prioritize the well-being and ease of use for clinicians and patients.
• Ownership: Taking initiative, driving projects forward autonomously, and empowering others to do the same. This means the Lead Product Designer is expected to be a self-starter and a proactive problem-solver.
• Positive Impact: Focusing efforts on initiatives that deliver meaningful results and contribute to Virta's mission, rather than just being busy. This requires a data-informed approach to design and prioritization.
• No Ego: Valuing diverse perspectives, being open to feedback, and recognizing that collaboration leads to better outcomes. This encourages a humble and team-oriented approach to design.
• Transparency: Promoting open access to information and fostering trust through clear communication. This supports effective cross-functional collaboration.
• Evidence-Based: Prioritizing data, scientific principles, and user research over personal opinions or dogma. Design decisions must be defensible with evidence.
• Take Risks & Rapidly Iterate: Embracing experimentation, learning from failures, and iterating quickly to find optimal solutions. This aligns with agile development and a growth mindset.

Collaboration Style:

• Highly collaborative, working closely within a cross-functional "squad" (Product Manager, Engineers, Designer).
• Emphasis on co-creation and shared ownership of product outcomes.
• Open to constructive feedback and iterative refinement of designs.
• Strong communication skills are essential for effectively working with diverse stakeholders, including clinicians who may have less technical backgrounds.
• A proactive approach to identifying and resolving design challenges through teamwork.

📝 Enhancement Note: The detailed breakdown of Virta's values provides crucial insight into the company's operational ethos. For operations professionals, understanding these values is key to assessing cultural fit and how decisions are made. The emphasis on "impact," "evidence-based," and "rapid iteration" is particularly relevant to operations roles that drive efficiency and measurable results.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: As part of a newly formed squad and in a complex healthcare domain, designers will encounter significant ambiguity. The challenge lies in bringing structure and clarity to these situations through design.
• Balancing Stakeholder Needs: Effectively managing the needs and priorities of various stakeholders, including product, engineering, clinical operations, and potentially executive leadership, while advocating for the user.
• Integrating AI Thoughtfully: Designing AI-powered features that genuinely enhance user workflows and trust, rather than simply adding complexity or perceived risk.
• Designing for Expert Users: Creating intuitive interfaces for complex clinical workflows that require specialized knowledge, ensuring efficiency and minimizing cognitive load for busy clinicians.
• Data Privacy & Security: Designing within the stringent constraints of HIPAA and ensuring patient data is handled securely and ethically across all product interactions.

Learning & Development Opportunities:

• Deep Dive into Healthcare Operations: Gaining unparalleled expertise in the operational intricacies of digital health delivery, clinical workflows, and patient care management.
• AI/ML Design Specialization: Becoming a go-to expert in designing AI-augmented user experiences within a critical industry.
• Influence on Design System: Contributing significantly to the growth and evolution of Virta's design system, impacting product consistency and development efficiency.
• Cross-functional Skill Development: Strengthening skills in product strategy, stakeholder management, and understanding business objectives.
• Mentorship and Leadership: Opportunities to mentor junior designers and contribute to the overall design culture and strategic direction within Virta.

📝 Enhancement Note: Identifying potential challenges and growth opportunities is crucial for operations professionals. This section highlights how the role requires adaptability, strategic thinking, and a commitment to continuous learning within a dynamic and impactful sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to bring structure to a highly ambiguous design problem. What was your process, and what was the outcome?" (Focus on your structured approach, research, and how you navigated uncertainty.)
• "Walk us through a complex clinical workflow or expert-user system you designed for. What were the key challenges, and how did your design address them?" (Highlight your experience with intricate systems and your understanding of professional user needs.)
• "How do you balance competing priorities from Product, Engineering, and Clinical stakeholders? Provide an example." (Demonstrate your collaboration, negotiation, and decision-making skills.)
• "How have you approached integrating AI or new technologies into user workflows? What were the ethical or usability considerations?" (Showcase your forward-thinking approach and responsible design practices.)

Company & Culture Questions:

• "What interests you about Virta Health's mission to reverse metabolic disease?" (Connect your passion to their mission.)
• "How do Virta's values (e.g., People First, Ownership, Impact) resonate with your own work style and philosophy?" (Prepare specific examples for each value that align with your experience.)
• "Describe a situation where you had to advocate for a design based on evidence or data, even when there was resistance." (Showcase your evidence-based approach and ability to influence.)

Portfolio Presentation Strategy:

• Tell a Story: Frame your case studies as narratives with a clear beginning (the problem), middle (your process and solutions), and end (the impact and learnings).
• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs (e.g., "reduced task completion time by X%", "increased user adoption by Y%", "improved clinician satisfaction scores").
• Show, Don't Just Tell: Use high-fidelity mockups, interactive prototypes, and clear visuals to illustrate your design solutions.
• Explain Your 'Why': For every major design decision, explain the rationale behind it, linking it back to user research, business goals, or design principles.
• Be Prepared for Deep Dives: Anticipate questions about specific design choices, technical constraints, and alternative solutions you considered.

📝 Enhancement Note: This section provides actionable advice for preparing for interviews, focusing on the specific demands of a Lead Product Designer role in a healthcare tech company, emphasizing strategic thinking, operational impact, and cultural alignment.

📌 Application Steps

To apply for this operations-adjacent design position:

• Submit your application: Apply through the provided link on Ashby, ensuring all requested fields are completed accurately.
• Tailor your Resume: Optimize your resume to highlight your 8+ years of product design experience, specific expertise in complex systems (EHRs, clinical workflows), healthcare delivery, and your ability to drive impact and ownership. Use keywords from the job description such as "UX/UI Design," "User Research," "Figma," "Healthcare Delivery," and "Clinical Workflow."
• Curate Your Portfolio: Select your strongest 3-4 case studies that best demonstrate your end-to-end design process, problem-solving skills, strategic thinking, and measurable impact, particularly in expert-user or healthcare contexts. Ensure each case study clearly articulates the problem, your role, process, solutions, and outcomes.
• Prepare for the Portfolio Review: Be ready to walk through your portfolio with confidence, explaining your design rationale, the impact of your work, and how you collaborate with cross-functional teams. Practice articulating complex design decisions concisely.
• Research Virta Health: Familiarize yourself with Virta's mission, values, products, and recent news. Understand their approach to metabolic health and digital care delivery to articulate your interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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