Junior UX Designer

📍 Job Overview

Job Title: Junior UX Designer

Company: The Citco Group Limited

Location: Makati City, Metro Manila, Philippines

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: March 16, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is ideal for an aspiring UX Designer looking to contribute to a newly established Experience Design group within a global financial services leader.

• You will be instrumental in shaping user experiences for enterprise-level initiatives, including CX, Digital Transformation, and Product Design.

• The position involves hands-on participation in upstream design processes, from ideation to prototyping and specification delivery.

• You will collaborate closely with cross-functional teams, including engineers and product managers, to translate complex business requirements into intuitive and elegant user interfaces.

• This role offers a unique opportunity to champion design-centered changes and drive continuous improvement across various product delivery streams.

📝 Enhancement Note: The role is explicitly for a "Junior UX Designer," indicating an entry-level position. The company, The Citco Group Limited, is a prominent player in fund services and asset management, suggesting that the UX design work will likely focus on financial technology (FinTech) platforms, internal operational tools, and client-facing portals within this domain. The newly launched Experience Design group implies a proactive investment in design capabilities, offering a ground-floor opportunity for impactful contributions.

📈 Primary Responsibilities

• Collaborate with cross-functional stakeholders, engineers, and product managers to deliver elegant and effective user experience designs.

• Develop and communicate UX concepts and flows through various design artifacts, including prototypes, wireframes, service blueprints, and high-fidelity mockups.

• Integrate user feedback and evolving business requirements into design specifications, ensuring alignment with project goals.

• Advocate for and champion design-centered changes, refinements, and improvements to enhance the overall user experience.

• Participate in upstream design thinking and ideation sessions to identify opportunities for design innovation and problem-solving.

• Deliver detailed design specifications and assets to engineering teams for seamless implementation.

• Support the ongoing iteration and refinement of existing user interfaces based on performance data and user insights.

📝 Enhancement Note: The core responsibilities emphasize a hands-on approach to UX design, requiring the candidate to be proficient in a range of design tools and methodologies. The mention of "upstream design processes" suggests involvement in the early stages of product development, including research and conceptualization. Advocacy for design-centered changes highlights the need for strong communication and influencing skills to champion user needs within the organization.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in UX/UI design, product design, or a related design role.

Required Skills:

• Proficiency in creating wireframes, user flows, and interactive prototypes using industry-standard design tools (e.g., Figma, Sketch, Adobe XD).

• Experience in developing high-fidelity prototypes to effectively communicate design concepts.

• Ability to create and utilize service blueprints to map out user journeys and service interactions.

• Strong understanding of integrating user feedback and business requirements into design iterations.

• Excellent visual design skills with a keen eye for detail, typography, and layout.

• Effective communication and presentation skills to articulate design decisions to diverse stakeholders.

Preferred Skills:

• Experience within the financial services or FinTech industry.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineering teams.

• Experience with agile development methodologies.

• Familiarity with design systems and component-based design.

• Basic understanding of user research techniques such as usability testing.

📝 Enhancement Note: Given the entry-level nature of the role, the emphasis is on foundational UX skills and a strong portfolio demonstrating practical application. The preference for financial services experience and front-end knowledge suggests a desire for candidates who can quickly adapt to the company's domain and work effectively with technical teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 2-3 UX design projects that demonstrate a strong understanding of the design process.

• Projects should clearly articulate the problem statement, your role and contributions, the design process followed, key challenges, and the final outcome.

• Include examples of wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Showcase your ability to integrate user feedback and business requirements into your design solutions.

Process Documentation:

• For each portfolio project, clearly outline the design methodology used (e.g., user-centered design, design thinking).

• Detail how user research and feedback were incorporated throughout the design lifecycle.

• Explain how you collaborated with stakeholders (product managers, engineers) during the design and development process.

• Illustrate how you translated business requirements into functional and aesthetically pleasing UX designs.

📝 Enhancement Note: For a Junior UX Designer role, the portfolio is paramount. It serves as tangible proof of design skills and process understanding. The emphasis should be on showcasing the journey from problem identification to solution, highlighting critical thinking and problem-solving abilities within the design context. Candidates should be prepared to walk through their projects and explain their design rationale in detail.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance package, including medical, dental, and vision coverage.

• Opportunities for professional development and continuous learning, including training programs and workshops.

• Paid time off, including vacation leave, sick leave, and holidays.

• Retirement savings plan or company-sponsored pension scheme.

• Potential for performance-based bonuses and incentives.

• Exposure to global projects and diverse teams within a leading financial services organization.

Working Hours:

• Standard full-time working hours, typically 40 hours per week, Monday to Friday.

• Potential for some flexibility depending on project needs and team collaboration requirements.

📝 Enhancement Note: The salary estimate is based on available online data for similar roles in the Philippines and takes into account the entry-level nature of the position and the specific industry. The benefits listed are standard for a large, international firm like Citco and are tailored to attract and retain talent in the design field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Fund Services, Corporate Governance, Asset Services)

Company Size: Large (Over 1,000 employees globally)

Founded: 1968

Company Description: The Citco Group Limited is a global leader in providing fund administration, corporate governance, and related asset services. With a significant international presence and over $1 trillion in assets under administration, Citco offers comprehensive end-to-end solutions to its clients.

Team Structure:

• The Junior UX Designer will be part of the newly launched Citco Experience Design (CXD) group.

• This group is designed to champion and resource design practices across the enterprise.

• The CXD group will likely work closely with various business lines, digital transformation teams, and product development units.

Methodology:

• The CXD group aims to deliver value through design practice, focusing on areas like Customer Experience (CX), Digital Transformation, process and organizational design, and product design.

• The team will champion design thinking and user-centered approaches to achieve sustainable competitive advantage.

• Collaboration will be key, involving cross-functional teams to ensure design solutions are integrated effectively into business and technology streams.

Company Website: https://www.citco.com/

📝 Enhancement Note: Citco's long history in financial services suggests a stable and established corporate environment. The creation of the Experience Design group in 2024 indicates a forward-thinking approach to enhancing client and internal user experiences, which is a positive sign for design professionals. The company's global reach means exposure to diverse markets and operational complexities.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level UX Design. This role is positioned as a foundational step for individuals aspiring to build a career in UX design, particularly within the financial technology sector. It offers hands-on experience with core design processes and tools.

Reporting Structure: The Junior UX Designer will report to a manager or lead within the new Citco Experience Design (CXD) group. This structure will provide mentorship and guidance, crucial for early-career professionals. Collaboration will extend across various global product delivery streams, involving interaction with business stakeholders, product managers, and engineering teams.

Operations Impact: While this role is junior, the impact will be significant. By participating in the design of client-facing portals, internal operational tools, and digital transformation initiatives, the Junior UX Designer will directly influence user satisfaction, operational efficiency, and the overall perception of Citco's digital offerings. Their work contributes to the company's strategic goal of achieving competitive advantage through design.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas of UX, such as user research, interaction design, information architecture, or prototyping.

• Domain Expertise: Develop specialized knowledge in financial services and FinTech, becoming a valuable asset for future roles within Citco or the industry.

• Project Leadership: As experience grows, progress to leading design efforts on smaller projects or features, eventually taking on more complex design challenges.

• Mentorship: Benefit from mentorship within the CXD group and potentially from senior designers or product leads across different business lines.

• Career Progression: Potential to advance to roles such as UX Designer, Senior UX Designer, or specialized roles like UX Researcher or Interaction Designer within Citco or the broader financial technology landscape.

📝 Enhancement Note: The establishment of a new design group is a strong indicator of potential growth and investment in design talent. For a junior role, emphasis is placed on learning, skill development, and gaining exposure to real-world product design challenges within a complex industry.

🌐 Work Environment

Office Type: Modern corporate office environment within a prominent business center in Makati City.

Office Location(s): The role is based at One Ayala Avenue, Corporate Center, Tower 1, San Lorenzo, Makati City, Philippines. This is a prime business district location, offering accessibility and a professional working atmosphere.

Workspace Context:

• The workspace will likely be collaborative, fostering interaction with fellow designers, product managers, and engineers.

• Access to modern design tools and technologies will be provided to support the design process.

• The environment is expected to be dynamic, given the recent launch of the CXD group and its strategic objectives.

Work Schedule:

• Typically a standard 5-day work week (Monday to Friday) with approximately 40 hours.

• While on-site, there might be occasional requirements for international travel to other Citco locations, as mentioned in the job description.

📝 Enhancement Note: Working in a major business hub like Makati City provides a professional and well-connected environment. The emphasis on collaboration suggests an open-plan or team-based workspace designed to facilitate communication and idea sharing, which is crucial for design teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and design skills.

• Technical Interview: This stage will likely involve a discussion about your design process, methodologies, and past projects. You may be asked to walk through your portfolio in detail.

• Design Challenge/Case Study: You might be given a design problem to solve or asked to present a case study from your portfolio that best demonstrates your problem-solving and design capabilities. This could involve wireframing, prototyping, or presenting a detailed analysis of a design solution.

• Stakeholder/Team Interview: An opportunity to meet with potential team members, including other designers, product managers, and engineers. This assesses your collaboration style, communication skills, and cultural fit.

• Final Interview: Potentially with a hiring manager or senior leader to discuss career aspirations, role expectations, and overall fit within the organization.

Portfolio Review Tips:

• Structure is Key: For each project, clearly outline the problem, your role, the process, your solutions, and the results. Use a narrative approach.

• Show, Don't Just Tell: Include visuals (wireframes, mockups, prototypes) and explain your design decisions.

• Highlight Process: Demonstrate your understanding of user-centered design principles and how you applied them. Show iterations and how user feedback influenced your work.

• Quantify Impact: If possible, include metrics or outcomes that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time).

• Tailor to the Role: Emphasize projects that align with financial services or complex enterprise software if you have them.

Challenge Preparation:

• Understand the Context: If given a design challenge, carefully read and understand the brief. Ask clarifying questions.

• Think Aloud: For live challenges, verbalize your thought process. Explain your assumptions, the trade-offs you're considering, and why you're making certain design choices.

• Focus on Process: Even if you don't complete a perfect design, demonstrate a strong, logical design process.

• Be Realistic: For time-bound challenges, prioritize key elements and acknowledge any limitations or areas you would explore further if given more time.

📝 Enhancement Note: The interview process for a UX role heavily relies on the portfolio. Candidates should prepare to articulate their design thinking and problem-solving skills comprehensively. The emphasis on a newly formed group suggests that cultural fit and adaptability will also be important evaluation criteria.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (Proficiency in at least one is expected).

• Wireframing: Balsamiq, Miro, or integrated features within primary design tools.

• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence.

Analytics & Reporting:

CRM & Automation:

• Not directly applicable for this specific UX role, but understanding how CRM systems (e.g., Salesforce) might integrate with client-facing platforms can be helpful context.

📝 Enhancement Note: The core requirement will be proficiency in modern UX design and prototyping tools. The company likely uses widely adopted enterprise collaboration platforms. Familiarity with how data informs design is a plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A commitment to understanding and advocating for the end-user's needs and experience.

• Collaboration: A strong emphasis on teamwork and cross-functional partnerships to achieve shared goals.

• Innovation: Encouraging creative thinking and the exploration of new ideas to drive design excellence.

• Detail-Oriented: A meticulous approach to design, ensuring quality, consistency, and accuracy in all deliverables.

• Efficiency: Striving for streamlined processes and effective solutions that optimize user workflows and business outcomes.

Collaboration Style:

• The CXD group will foster a collaborative environment where ideas are shared openly, and constructive feedback is encouraged.

• Expect close partnerships with Product Management to align design with business strategy, and with Engineering to ensure feasibility and successful implementation.

• Interaction with business stakeholders will be frequent to gather requirements and ensure designs meet organizational needs.

📝 Enhancement Note: As a new group, the CXD team will likely be defining its culture. However, core values common in successful design teams – user focus, collaboration, and innovation – are expected. The financial services industry also values precision and reliability.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large Organization: Adapting to the processes and culture of a global financial services firm.

• Balancing Stakeholder Needs: Effectively managing diverse requirements from various business units and ensuring user needs are prioritized.

• Establishing Design Standards: Contributing to the definition and adoption of new design systems and best practices within a newly formed group.

• Translating Complex Financial Concepts: Designing intuitive interfaces for intricate financial products and services.

Learning & Development Opportunities:

• Formal Training: Access to company-sponsored training programs, workshops, and online courses focused on UX/UI design and related fields.

• Industry Conferences: Opportunities to attend relevant design conferences and events to stay abreast of industry trends and network with peers.

• Mentorship Programs: Guidance from experienced designers and leaders within Citco, fostering skill development and career growth.

• Cross-Functional Exposure: Gaining insights into different aspects of the financial services industry through collaboration with various departments.

📝 Enhancement Note: The challenges presented are typical for junior roles in large, established companies, especially when joining a new team. The growth opportunities are strong, leveraging the company's resources and the strategic importance of the new design group.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to integrate conflicting feedback from different stakeholders. How did you prioritize and resolve it?" (Focus on your process for negotiation and decision-making).

• "Describe a UX challenge you faced in a past project. What was your approach to solving it, and what was the outcome?" (Showcase your problem-solving skills and design thinking).

Company & Culture Questions:

• "What interests you about working at The Citco Group Limited and specifically in our new Experience Design group?" (Research Citco's business and express enthusiasm for contributing to a new initiative).

• "How would you describe your ideal collaborative environment?" (Align your answer with the emphasis on cross-functional teamwork).

Portfolio Presentation Strategy:

• Tell a Story: Frame each project as a narrative – the problem, your journey, and the resolution.

• Focus on Your Role: Clearly delineate your contributions, especially if it was a team project.

• Explain Your 'Why': Be ready to justify every design decision with user needs, business goals, or usability principles.

• Showcase Iterations: Present how user feedback or changing requirements led to design adjustments.

• Be Prepared for Questions: Anticipate questions about your process, tool choices, and the impact of your designs.

📝 Enhancement Note: Interview preparation should focus on articulating design process, problem-solving skills, and a user-centered mindset. Given the newness of the design group, demonstrating enthusiasm for building something new and a collaborative spirit will be key.

📌 Application Steps

To apply for this Junior UX Designer position:

• Submit your application through the provided Oracle Cloud portal link.

• Customize Your Resume: Highlight relevant UX/UI skills, software proficiency (Figma, Sketch, Adobe XD), and any project experience that demonstrates your design process and problem-solving abilities. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is polished, easily navigable, and showcases 2-3 strong UX projects. Be ready to present and discuss any project in detail, focusing on your process and impact.

• Research Citco: Understand their business (fund services, asset management) and their commitment to design by exploring their website and any available company information.

• Practice Your Pitch: Be ready to articulate your interest in UX design, your career aspirations, and why you are a good fit for this entry-level role and Citco's new design group.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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