Junior UX Designer

📍 Job Overview

Job Title: Junior UX Designer Company: Mobysoft Location: United Kingdom (Remote) Job Type: Full-Time Category: User Experience (UX) Design / Product Design Date Posted: 2025-11-18 Experience Level: Junior (0-2 years) Remote Status: Fully Remote

🚀 Role Summary

• This role is focused on enhancing user experiences within data-driven applications, particularly for social housing clients, by applying user-centered design principles.
• The Junior UX Designer will be instrumental in translating customer and stakeholder requirements into actionable design tasks and intuitive interface solutions.
• A key aspect of this position involves collaborating closely with Product Management and Engineering teams to ensure seamless implementation of design specifications and contribute to the evolution of the company's design system.
• The role requires a proactive individual with a strong foundation in UX research methodologies and proficiency in modern design tools like Figma, contributing to both core application improvements and new greenfield projects.

📝 Enhancement Note: While the title is "Junior UX Designer," the description emphasizes "previous commercial experience" and a portfolio demonstrating a "user-centred design process and outcomes." This suggests the role may be suitable for individuals with 1-2 years of dedicated UX experience rather than absolute entry-level candidates fresh out of education, especially given the context of complex, data-driven enterprise software.

📈 Primary Responsibilities

• Conduct user research to deeply understand the needs, behaviors, and pain points of users interacting with complex, data-driven applications.
• Proactively gather and document requirements from customers and internal stakeholders, translating them into clear, actionable design tasks and user stories.
• Develop comprehensive user flows, journey maps, and personas to articulate user needs and inform the design process for new features and applications.
• Design intuitive, efficient, and accessible user interfaces, progressing from low-fidelity wireframes to high-fidelity interactive prototypes.
• Contribute to the development and maintenance of the company's design system, ensuring visual and interactive consistency across all Mobysoft products.
• Utilize design and analytics tools, specifically Figma for design and prototyping, and potentially Mixpanel for understanding user behavior, to iterate on designs and validate solutions.
• Plan and execute usability testing sessions to validate design hypotheses, identify areas for improvement, and gather qualitative feedback.
• Collaborate effectively with Product Managers to refine product requirements and ensure design solutions align with business objectives and user needs.
• Work closely with front-end developers, providing detailed design specifications, assets, and guidance to ensure accurate and high-quality implementation of the user experience.
• Actively participate in design critiques and team discussions, offering constructive feedback and contributing to a culture of continuous improvement in UX practices.

📝 Enhancement Note: The repetition of "Actively take and find requirements from customers and stake holders, translating them into actionable design tasks" in the original description highlights the critical nature of requirements gathering and translation for this role. It indicates a need for strong communication, active listening, and analytical skills to bridge the gap between user needs and technical implementation.

🎓 Skills & Qualifications

Education:

• A relevant Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, OR equivalent demonstrable UX design experience and/or relevant UX-related qualifications.

Experience:

• Proven commercial experience as a UX Designer, ideally with a focus on complex enterprise software, data visualization, dashboards, or similar B2B applications.
• Demonstrated ability to apply a user-centered design process throughout product development lifecycles, from research to implementation.

Required Skills:

• Proficiency in modern UX design and prototyping tools, with a strong emphasis on Figma (or Sketch as an alternative).
• Practical experience in conducting various UX research methods, including usability testing, persona development, and user journey mapping.
• Ability to translate complex requirements into intuitive user flows, wireframes, and interactive prototypes.
• Experience in contributing to or maintaining a design system to ensure consistency and scalability.
• Strong collaboration and communication skills, with the ability to work effectively with Product Management, Engineering, and Customer Success teams.

Preferred Skills:

• Experience with data visualization techniques and designing effective dashboards for complex data sets.
• Understanding and application of comprehensive accessibility standards (e.g., WCAG) in design solutions.
• Familiarity with analytics tools like Mixpanel for understanding user behavior and informing design decisions.
• Experience working within a SaaS or agile development environment.
• Ability to effectively communicate user needs and design rationale to diverse stakeholders across the organization.

📝 Enhancement Note: The "Desirable" section lists several skills that are highly relevant to the company's product (data-driven applications in social housing). Therefore, these "desirable" skills should be considered essential for candidates aiming to excel in this role, particularly those related to data visualization, dashboards, and understanding complex enterprise software.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A user-centered design process must be clearly articulated and demonstrated through case studies. This should include your approach to research, ideation, design, and validation.
• Showcase experience in designing for complex applications, data visualization, or enterprise software environments, highlighting problem-solving capabilities.
• Demonstrate practical application of UX design tools, with specific examples of work created in Figma or Sketch.
• Include examples of wireframes, user flows, journey maps, personas, and interactive prototypes that illustrate your design thinking and execution.
• Evidence of usability testing and how feedback was incorporated to iterate and improve designs, leading to measurable outcomes.

Process Documentation:

• Your portfolio should detail your involvement in defining and refining design requirements, showcasing how you work with product management and stakeholders.
• Illustrate your ability to translate raw customer and stakeholder requirements into actionable design tasks and user stories.
• Provide examples of how you have contributed to or evolved a design system, ensuring consistency and efficiency in design outputs.
• Showcase your approach to collaborating with front-end developers, including how you provide clear specifications and assets for implementation.

📝 Enhancement Note: For a Junior UX Designer role, the portfolio is paramount. It should not just present final designs but critically, the process behind them. Emphasis should be placed on demonstrating a structured approach to problem-solving, user research, and iterative design, especially within the context of data-heavy enterprise software.

💵 Compensation & Benefits

Salary Range:

• Given the Junior UX Designer title, 0-2 years of experience, and the specified location (United Kingdom, remote), a competitive salary range would typically fall between £28,000 and £40,000 per annum. This estimate is based on industry benchmarks for junior-level UX professionals in the UK tech sector, considering the remote work arrangement which can sometimes influence compensation.

Benefits:

• Competitive Salary and Rewards Package: A fair remuneration reflecting skills and experience.
• Private Health Care: Comprehensive medical coverage for employees.
• 4 x Salary Life Cover: Financial security for beneficiaries in the event of an employee's passing.
• 25 Days Annual Leave: Generous paid time off, increasing to 28 days after three years of service, promoting work-life balance.
• Salary Sacrifice Pension Scheme: An opportunity to contribute to retirement savings with potential tax benefits.
• Additional Benefits: A broader package of perks and advantages, details to be confirmed.

Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with flexibility often afforded in remote roles to manage work-life balance effectively.

📝 Enhancement Note: The salary range is an estimation based on typical UK market rates for junior UX roles and the provided benefits package. Actual compensation will depend on the candidate's specific experience, qualifications, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically providing AI and data-based insight solutions for the social housing sector. Mobysoft operates within the PropTech and FinTech (for rent collection) intersections, leveraging AI to improve social housing management. Company Size: Mobysoft is a growing SaaS company, indicated by its journey phase and the need for a Junior UX Designer to scale. While an exact number isn't provided, the context suggests a medium-sized, established tech company with a significant product suite and client base. Founded: Established in 2003, Mobysoft has over two decades of experience in its niche market, providing a stable yet evolving environment for innovation.

Team Structure:

• The Junior UX Designer will sit within the Product Management function, indicating a close working relationship with product strategists and managers.
• Key stakeholders and collaborators include colleagues in Product Management, Engineering (specifically front-end developers), Customer Success, and Professional Services. This implies a cross-functional and collaborative team environment.
• The role reports to a manager within Product Management, with opportunities to work alongside more senior UX/Product personnel.

Methodology:

• Mobysoft utilizes AI and data-based insight solutions, suggesting a data-driven approach to product development and decision-making.
• The company emphasizes a user-centered design process, as evidenced by the role's responsibilities focusing on user research, journey mapping, and usability testing.
• Product development likely follows an agile methodology, given the need for iterative design, collaboration with engineering, and continuous improvement.
• The company's vision and mission highlight a focus on improving quality of life and delivering equitable services through technology, indicating a purpose-driven culture.

Company Website: https://mobysoft.teamtailor.com

📝 Enhancement Note: The company's focus on social housing and AI-driven insights is a unique differentiator. Candidates should research this sector to understand the specific user needs and challenges, which will be crucial for effective UX design. The "MobyIdeals" (Customer focused, Collaborative, Outcome orientated, Accountable, Courageous, Innovative) provide a strong framework for understanding expected behaviors and cultural fit.

📈 Career & Growth Analysis

Operations Career Level:

• This is a Junior UX Designer position, typically catering to individuals with 0-2 years of dedicated professional UX experience. It's an entry point into a specialized design role within a tech company, focusing on foundational UX tasks and learning from experienced colleagues. The role is positioned to develop core UX skills in a commercial context.

Reporting Structure:

• The Junior UX Designer will report into the Product Management function. They will likely work under the guidance of a Senior UX Designer, Product Manager, or Head of Product.
• Close collaboration is expected with Engineering (front-end developers) and Customer Success, ensuring designs are technically feasible and meet user needs effectively.

Operations Impact:

• While this is a design role, its impact on "operations" is through the optimization of user interfaces and workflows within Mobysoft's software. By creating intuitive and efficient designs, the Junior UX Designer will directly contribute to:
  • Improved customer adoption and retention by making the software easier to use for social housing professionals.
  • Enhanced efficiency for end-users (social housing staff), allowing them to better manage rent collection and tenant services through data insights.
  • Reduced support load for the Customer Success team through clearer, more intuitive user experiences.
  • Successful product development and delivery, ensuring new features meet user needs and business goals.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific UX areas such as user research, interaction design, information architecture, or accessibility, and gain experience with data visualization and complex enterprise software.
• Career Progression: Potential to advance to a Mid-Level UX Designer, Senior UX Designer, or even specialize in Product Design or UX Research roles within Mobysoft.
• Mentorship: The role mentions "Enjoys mentoring and helping others grow," suggesting that more senior team members will be available to guide and develop junior talent.
• Industry Exposure: Gaining experience in the unique social housing technology sector, understanding its specific user needs and challenges.
• Design System Contribution: Growing expertise in building and maintaining design systems, a valuable skill in the UX industry.

📝 Enhancement Note: The emphasis on "scaling a values-led SaaS company" suggests that growth and development are key priorities for Mobysoft. For a junior role, the opportunity to learn from experienced professionals and contribute to evolving processes is a significant growth factor.

🌐 Work Environment

Office Type:

• The role is advertised as TELECOMMUTE and Remote OK, with the company having offices in Manchester. This indicates a primary focus on remote work, with the option for occasional office visits or collaboration if desired and feasible.

Office Location(s):

• Primary operations and offices are based in Manchester, United Kingdom. However, the role is open to candidates across the United Kingdom who can work remotely.

Workspace Context:

• Remote Work Focus: The environment is set up to support remote collaboration, likely utilizing digital tools for communication, project management, and design.
• Collaborative Environment: Despite being remote, the company culture emphasizes collaboration ("Collaborative: We operate as one"). This means expecting active participation in virtual meetings, design reviews, and team discussions.
• Tools and Technology: Access to and proficiency with industry-standard UX design tools (Figma) and communication platforms (likely Slack, Teams, etc.) will be essential.

Work Schedule:

• A standard full-time work schedule is expected, likely aligning with UK business hours to facilitate collaboration with internal teams and stakeholders. While remote roles often offer some flexibility, maintaining core availability for team interactions is crucial.

📝 Enhancement Note: For a remote role, candidates should be prepared to demonstrate strong self-management, proactive communication, and the ability to maintain engagement and collaboration within a virtual team setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit CV and portfolio. HR or a hiring manager will review for initial fit.
• Portfolio Review & Discussion: A dedicated session to walk through your portfolio. Be prepared to discuss your design process, specific projects, challenges, and how you arrived at your solutions. Focus on your user-centered approach and impact.
• Technical/Skills Assessment: This might involve a design challenge or a more in-depth discussion about UX methodologies, tools (Figma), and your understanding of user research and usability testing. For a junior role, this is often a practical exercise.
• Team/Stakeholder Interviews: Conversations with Product Managers, Engineers, and potentially Customer Success to assess collaboration skills, cultural fit with Mobysoft's values, and understanding of the company's mission.
• Final Interview: Potentially with a senior leader, focusing on overall fit, career aspirations, and understanding of the role's strategic importance.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best showcase your UX process and skills, particularly those relevant to enterprise software or data visualization if possible.
• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, and the final outcome or impact. Quantify results where possible.
• Highlight Process Over Polish: Emphasize how you think and how you solve problems, not just the final visual design. Show your iterative journey, including decisions and trade-offs.
• Demonstrate Tool Proficiency: Be ready to discuss your specific use of Figma or other tools, showcasing your ability to create wireframes, flows, prototypes, and potentially design system components.
• Address User Needs: Clearly articulate how your designs addressed specific user needs and business objectives.

Challenge Preparation:

• Understand the Context: If given a design challenge, take time to understand the problem statement, the target users (social housing professionals), and the business goals of Mobysoft.
• Outline Your Approach: Before diving into design, sketch out your plan: What research would you do? Who are the key user personas? What are the critical user flows?
• Focus on Process: Even if time is limited, demonstrate your thought process. Explain your assumptions, design decisions, and how you would validate them.
• Communicate Clearly: Practice articulating your designs and rationale concisely and effectively, as you would in a real-world collaboration or presentation.

📝 Enhancement Note: For a Junior UX Designer, the interview process will heavily scrutinize the portfolio and the candidate's ability to articulate their design thinking. The focus will be on potential and process rather than extensive experience. Demonstrating a proactive, collaborative, and user-centric mindset will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency in Figma is explicitly required.
• Sketch: Mentioned as an alternative to Figma, indicating that experience with similar vector-based design tools is valuable.
• Prototyping Tools: Experience with Figma's built-in prototyping capabilities or other tools for creating interactive mockups.

Analytics & Reporting:

• Mixpanel: Mentioned as a tool to utilize, suggesting experience with product analytics platforms to understand user behavior and inform design decisions would be advantageous.
• Data Visualization Tools: While not explicitly named, the company's product focus implies experience with tools or principles related to visualizing complex data effectively.

CRM & Automation:

• Not explicitly mentioned for this role, but understanding how user interfaces integrate with backend systems and data management principles is beneficial for enterprise software UX.

📝 Enhancement Note: Figma is the critical tool requirement. Candidates should ensure their portfolio and resume highlight their experience with Figma and any other relevant design or analytics software mentioned.

👥 Team Culture & Values

Operations Values:

• Customer Focused: Driving outcomes that create value for the customer, with a constant "what's in it for the customer" mindset and aiming for win/win/win solutions. This means understanding the unique needs of social housing providers and their tenants.
• Collaborative: Operating as one team, fostering open communication, diverse contributions, cooperation, and trust. Inspiring teams towards common goals. This translates to active participation in cross-functional teams and respectful dialogue.
• Outcome Orientated: Driven by the end goal rather than just the process. This means focusing on delivering impactful designs that solve user problems and meet business objectives.
• Accountable: Owning decisions, being transparent, setting clear expectations, and consistently delivering on commitments. This implies taking ownership of design tasks and their successful implementation.
• Courageous: Actively contributing and constructively challenging with positive intent. Thinking big and moving at pace. This encourages proactive problem-solving and innovative thinking.
• Innovative: Owning and proactively searching for solutions. Positively embracing problems and leading change. This ties into the company's mission of using intelligent technology to improve lives.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Management (for requirements and strategy), Engineering (for implementation details and feasibility), and Customer Success (for user feedback and support insights).
• Open Communication: The emphasis on "open communication" suggests a culture where feedback is shared freely and respectfully, and where team members are encouraged to voice ideas and concerns.
• Shared Ownership: The "operate as one" ideal implies a shared responsibility for product success, with designers working in partnership with other departments.

📝 Enhancement Note: The "MobyIdeals" are central to the company's culture. Candidates should reflect on how their own working style and past experiences align with these values, using specific examples during interviews.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Data: Translating intricate data sets and AI-driven insights into intuitive and actionable interfaces for social housing professionals can be challenging.
• Balancing User Needs and Business Goals: Effectively synthesizing diverse stakeholder requirements and user feedback to create solutions that are both user-friendly and strategically aligned.
• Adopting and Evolving a Design System: Contributing to a growing design system requires understanding its principles, ensuring consistency, and advocating for its adoption across teams.
• Remote Collaboration: Maintaining strong communication, collaboration, and team cohesion while working remotely requires proactive effort and effective use of digital tools.
• Understanding a Niche Industry: Deeply understanding the specific workflows, pain points, and regulatory environment of the social housing sector to design truly effective solutions.

Learning & Development Opportunities:

• Deep Dive into UX Methodologies: Opportunity to gain practical, hands-on experience with a wide range of UX research and design techniques in a real-world commercial setting.
• Mastery of Design Tools: Becoming highly proficient in industry-standard tools like Figma and potentially analytics platforms like Mixpanel.
• Enterprise Software Design: Developing expertise in designing for complex B2B applications, which often have unique challenges compared to consumer-facing products.
• Data Visualization Skills: Enhancing abilities in designing effective dashboards and data presentation for complex information.
• Mentorship and Guidance: Learning from experienced professionals within Mobysoft's Product and Engineering teams.

📝 Enhancement Note: The challenges presented are opportunities for growth. A candidate who can demonstrate an eagerness to tackle these challenges and leverage the learning opportunities will be highly valued.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex user requirements into a design. What was your process, and what was the outcome?" (Focus on your requirements gathering, translation to user stories/flows, and design solutions.)
• "How do you approach designing for users who are not tech-savvy or are working with complex data? Can you provide an example?" (Highlight your user research, empathy, and simplifying complex information.)
• "How do you ensure your designs are accessible and inclusive? What standards do you follow?" (Demonstrate knowledge of WCAG or other accessibility principles.)
• "How do you collaborate with product managers and developers? Can you describe a situation where you had a design disagreement and how you resolved it?" (Focus on communication, negotiation, and prioritizing user needs/business goals.)

Company & Culture Questions:

• "What do you know about Mobysoft and the social housing sector?" (Research Mobysoft's mission, products, and the challenges faced by social housing providers.)
• "How do your personal values align with the MobyIdeals (Customer focused, Collaborative, Outcome orientated, Accountable, Courageous, Innovative)?" (Prepare specific examples that illustrate your alignment with each ideal.)
• "What are your expectations for working in a remote team environment?" (Emphasize your proactivity, communication skills, and ability to self-manage.)

Portfolio Presentation Strategy:

• Structure Each Case Study: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Challenges -> Solution -> Outcome/Impact.
• Focus on Your Contribution: Clearly state what you did, especially if it was a team project.
• Show, Don't Just Tell: Use visuals (wireframes, flows, prototypes, final designs) to support your narrative. Explain why you made certain design decisions.
• Quantify Impact: If possible, use data or metrics to demonstrate the success of your designs (e.g., increased user engagement, reduced task completion time, positive feedback).
• Be Prepared for Questions: Anticipate questions about your process, alternatives you considered, and lessons learned.

📝 Enhancement Note: For a Junior UX Designer, interviewers will be looking for a strong understanding of the UX process, enthusiasm for user advocacy, a collaborative spirit, and demonstrable potential. Your portfolio is your primary tool to showcase these qualities.

📌 Application Steps

To apply for this Junior UX Designer position:

• Submit your application through the provided link on the Mobysoft Teamtailor careers page.
• Tailor Your Resume: Highlight relevant UX skills, tools (especially Figma), and any experience with enterprise software, data visualization, or complex applications. Quantify achievements where possible.
• Prepare Your Portfolio: Ensure your portfolio is polished, easily navigable, and clearly showcases your user-centered design process through 2-4 strong case studies. Focus on demonstrating your problem-solving approach and collaboration skills.
• Research Mobysoft: Understand their mission, products, and the social housing industry. Prepare to discuss how your skills can contribute to their goals and how you align with their "MobyIdeals."
• Practice Your Portfolio Walkthrough: Rehearse presenting your case studies, focusing on clear articulation of your process, decision-making, and outcomes. Be ready to answer in-depth questions about your work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.