Interior Design Consultant at Explore RH Careers

📍 Job Overview

Job Title: Interior Design Consultant
Company: Explore RH Careers
Location: Salt Lake City, Utah, United States
Job Type: Full time
Category: Sales & Client Relations / Interior Design
Date Posted: 2025-08-22
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Drive client engagement and sales by providing expert interior design consultation within a luxury retail environment.
Cultivate and manage client relationships throughout the entire design and purchase lifecycle, ensuring exceptional customer satisfaction.
Collaborate with internal interior design teams to deliver comprehensive design solutions that meet and exceed client expectations.
Represent and uphold the RH brand's aesthetic and service standards, acting as a brand ambassador within the design community.
Achieve and exceed personal and team sales targets through strategic client outreach and effective relationship management.

📝 Enhancement Note: While the role is "Interior Design Consultant," its core functions align with high-end sales and client relationship management within the operations of a luxury retail brand, focusing on driving revenue through personalized design services.

📈 Primary Responsibilities

Engage with walk-in clients in the RH Gallery, assessing their interior design needs and providing tailored product and styling recommendations.
Qualify potential clients by understanding their project scope, budget, and design preferences, educating them on RH's comprehensive interior design services.
Manage the end-to-end client experience, from initial consultation and project proposal to product selection, order placement, and post-delivery follow-up.
Proactively develop and maintain a robust client base through personalized communication, follow-up strategies, and relationship-building initiatives.
Collaborate closely with RH Interior Designers and sales teams to ensure seamless project execution and a cohesive client experience.
Drive personal sales performance to achieve fiscal goals and contribute to the overall revenue objectives of the gallery.
Uphold the RH lifestyle brand's image through impeccable personal presentation, sophisticated communication, and a deep understanding of luxury market trends.
Stay abreast of the latest developments in the luxury home furnishings and interior design industries to maintain a competitive edge and offer innovative solutions.
Support the maintenance of visual merchandising and quality standards within the gallery, ensuring an inspiring and aesthetically pleasing environment for clients.

📝 Enhancement Note: The responsibilities emphasize a blend of sales, client relationship management, and design advisory, critical for driving revenue and brand loyalty in a luxury retail context.

🎓 Skills & Qualifications

Education: Bachelor's degree in Interior Design, Architecture, Art, or a related field is preferred. Equivalent professional experience in luxury retail or design may be considered.
Experience: 2-5 years of experience in a design firm, high-end furniture retail, or luxury client-facing role is preferred.

Required Skills:

Exceptional client relationship management and interpersonal skills, with a focus on building rapport and trust.
Strong understanding of interior design principles, styles, and the luxury home furnishings market.
Excellent verbal and written communication skills, with the ability to articulate design concepts and brand value proposition effectively.
High level of organization and attention to detail, essential for managing multiple client projects and sales processes.
Proven ability to collaborate effectively with internal teams and external partners.
Demonstrated results-orientation and a drive to achieve and exceed sales targets.
Adaptability and strategic thinking to navigate diverse client needs and market dynamics.
Proficiency with Mac Operating System, iOS devices, Microsoft Office Suite, and Google Workspace applications.

Preferred Skills:

Existing client portfolio or a strong network within the design community.
Experience with CRM software for client management and sales tracking.
Familiarity with design software or visualization tools.
A keen eye for aesthetics, color theory, and space planning.

📝 Enhancement Note: The experience level implies that candidates should have moved beyond entry-level tasks and can independently manage client relationships and sales processes, demonstrating a foundational understanding of design principles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Showcase a minimum of 3-5 diverse client projects demonstrating a range of design styles and problem-solving approaches.
Clearly articulate the client's initial brief, the design challenges, and the strategic solutions implemented.
Highlight the selection of RH products and how they were integrated to meet aesthetic and functional requirements.
Include high-quality visuals such as mood boards, floor plans, 3D renderings, and "after" photos of completed spaces.
Quantify achievements where possible, such as increased client satisfaction scores, repeat business, or average order value.

Process Documentation:

Demonstrate a structured approach to client consultation, from initial needs assessment to final proposal delivery.
Illustrate a clear process for managing client communication, project timelines, and order fulfillment.
Provide examples of how you track client interactions and nurture long-term relationships using CRM or similar tools.
Showcase proficiency in managing sales pipelines, forecasting, and achieving revenue targets.

📝 Enhancement Note: Candidates are expected to present a portfolio that not only displays design talent but also demonstrates a structured, client-centric sales process and an understanding of how to drive revenue through design services.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Mid-Level Interior Design Consultant in Salt Lake City, UT, the estimated annual salary range is $60,000 - $85,000. This typically includes a base salary plus commission or performance-based bonuses tied to sales targets.

Benefits:

Comprehensive health, dental, and vision insurance plans designed to support employee well-being.
Generous employee discount on RH products, fostering brand loyalty and personal appreciation for the collection.
Opportunities for professional development and continuous learning in interior design and luxury retail.
Retirement savings plan with company matching contribution.
Paid time off, including vacation, sick leave, and holidays, to promote work-life balance.
Potential for performance-based bonuses and commission, directly rewarding sales achievements.

Working Hours: This is a full-time position, typically requiring 40 hours per week. Flexibility may be needed to accommodate client appointments, gallery events, and peak business periods, often including weekends.

📝 Enhancement Note: Salary estimates are based on general market data for similar roles in the Salt Lake City area, considering the luxury retail sector and mid-level experience requirements. Benefits are common offerings in luxury retail and design-focused companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Home Furnishings and Interior Design. RH is a curator of design, art, and luxury, operating at the intersection of hospitality, real estate, and luxury retail.
Company Size: RH is a large enterprise with thousands of employees globally, indicating a structured environment with established processes and ample resources.
Founded: RH was founded in 1979, signifying a long-standing history and proven track record in the retail and design industry, providing stability and a deep understanding of market evolution.

Team Structure:

Design Consultants operate within RH Galleries, typically reporting to a Gallery Manager or Design Director.
They collaborate closely with fellow Design Consultants, Interior Designers, and Gallery Associates.
Cross-functional partnerships extend to logistics, customer service, and visual merchandising teams to ensure a seamless client experience.

Methodology:

RH emphasizes a data-driven approach to understanding customer behavior and sales trends, leveraging insights to refine client engagement strategies.
Workflow planning focuses on optimizing the client journey from initial contact to post-purchase follow-up, ensuring efficiency and personalization.
Automation is leveraged for CRM, client communication, and order management, allowing consultants to focus on high-value client interactions.

Company Website: https://careers.rh.com/

📝 Enhancement Note: RH's culture is deeply rooted in taste, design, and a commitment to luxury. For operations professionals, this means a focus on high standards, sophisticated client interactions, and a well-defined brand aesthetic guiding all activities.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level, requiring established skills in client management and a developing understanding of interior design sales strategy. It serves as a crucial touchpoint for clients interacting with RH's design services.
Reporting Structure: Design Consultants typically report to a Gallery Manager or a designated Design Lead within the RH Gallery structure. This provides direct oversight and mentorship for sales and client service performance.
Operations Impact: Design Consultants directly influence revenue generation by converting client interest into sales and fostering long-term customer loyalty. Their ability to effectively manage the client experience and promote RH's design services has a significant impact on the company's overall sales performance and brand perception in the luxury market.

Growth Opportunities:

Advancement to Senior Design Consultant or Interior Designer roles, requiring deeper design expertise and project management capabilities.
Opportunities to specialize in specific design styles, product categories, or client segments.
Potential progression into leadership roles such as Design Director or Gallery Management positions.
Access to ongoing training and development programs focused on design trends, sales techniques, and client relationship management.

📝 Enhancement Note: RH offers clear pathways for growth within its operational and design frameworks, allowing motivated individuals to advance their careers through demonstrated performance and skill development.

🌐 Work Environment

Office Type: The primary work environment is the RH Gallery, a high-end retail showroom designed to showcase RH's extensive collection of luxury home furnishings and decor.
Office Location(s): Salt Lake City, Utah. RH Galleries are typically located in prominent, upscale retail districts or lifestyle centers.

Workspace Context:

The workspace is a sophisticated, client-facing showroom environment that requires a high degree of professionalism and aesthetic presentation.
Consultants often utilize dedicated workstations or design areas within the gallery for client consultations, presentations, and administrative tasks.
Collaboration with colleagues occurs organically on the gallery floor and in designated team meeting areas, fostering a shared commitment to client service.
Access to the full RH product catalog, samples, and digital design tools is readily available to support client projects.

Work Schedule: This is a full-time position requiring availability during standard gallery operating hours, which often include evenings, weekends, and holidays to accommodate client needs and maximize sales opportunities.

📝 Enhancement Note: The work environment is premium and client-centric, demanding a polished demeanor and a strong appreciation for aesthetics, characteristic of luxury retail operations.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of your resume and application to assess qualifications and experience against role requirements.
First Interview: Typically conducted by a hiring manager or HR representative, focusing on behavioral questions, cultural fit, and initial assessment of sales and design aptitude. Be prepared to discuss your experience in luxury retail and client relationship management.
Portfolio Review: A dedicated session, potentially with a Design Director or senior team member, where you will present your design portfolio. Focus on showcasing your process, problem-solving skills, and ability to deliver client-centric solutions.
Second/Final Interview: May involve meeting with additional stakeholders or a more in-depth discussion about your strategic approach to sales, client development, and understanding of the RH brand.

Portfolio Review Tips:

Curate your portfolio to highlight projects that demonstrate your ability to work with clients in a consultative sales capacity, not just purely aesthetic design.
For each project, clearly articulate the client's brief, your design process, the RH products you selected, and the outcome (e.g., client satisfaction, sales conversion).
Be prepared to discuss your approach to managing client budgets, timelines, and expectations.
Showcase your understanding of visual standards and how you maintain brand consistency in your design proposals.
Practice presenting your portfolio concisely and engagingly, anticipating questions about your design choices and sales strategies.

Challenge Preparation:

Be prepared for potential scenario-based questions asking how you would handle specific client situations (e.g., budget constraints, conflicting design preferences, challenging delivery issues).
Practice articulating your understanding of the RH brand, its aesthetic, and its unique selling propositions within the luxury market.
Think about how you measure success in a client-facing sales role and how you track your own performance against goals.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also sales acumen, client management capabilities, and cultural alignment with RH's luxury brand ethos. A well-prepared, relevant portfolio is crucial.

🛠 Tools & Technology Stack

Primary Tools:

CRM System: Likely Salesforce or a similar robust CRM for managing client interactions, tracking leads, and monitoring sales pipeline. Proficiency in data entry and CRM utilization is key.
Microsoft Office Suite: Essential for daily operations, including Word for proposals, Excel for sales tracking and analysis, and PowerPoint for presentations.
Google Workspace: Familiarity with Google Docs, Sheets, and Slides for collaborative work and document sharing.
Mac Operating System & iOS Devices: RH operates primarily within the Apple ecosystem, so comfort and proficiency with these platforms are necessary.

Analytics & Reporting:

While direct access to complex analytics tools may be limited, consultants are expected to understand and utilize sales reports and performance dashboards provided by management to track their progress against targets.

CRM & Automation:

Client Management: Focus on leveraging CRM tools to nurture leads, manage client communications, schedule follow-ups, and maintain client history.
Order Processing: Familiarity with internal systems for processing client orders, managing inventory inquiries, and coordinating with fulfillment teams.

📝 Enhancement Note: Proficiency with standard office productivity software and a core CRM system is expected. The emphasis is on using these tools to facilitate client relationships and drive sales effectively within the RH framework.

👥 Team Culture & Values

Operations Values:

Taste & Design Excellence: A deep appreciation for aesthetics, quality craftsmanship, and the RH brand's unique design point of view.
Client-Centricity: Placing the client's needs and satisfaction at the forefront of all interactions and decision-making processes.
Collaboration & Teamwork: Working effectively with colleagues across departments to ensure a seamless and elevated client experience.
Results-Oriented: A commitment to achieving and exceeding personal and team sales goals through proactive engagement and strategic execution.
Professionalism & Integrity: Upholding the highest standards of conduct, communication, and personal presentation in all dealings.

Collaboration Style:

RH fosters a collaborative environment where team members support each other in achieving gallery-wide objectives.
Consultants are expected to share insights and best practices related to client engagement and design solutions.
Open communication channels with management and cross-functional teams are encouraged to resolve client issues and optimize processes.

📝 Enhancement Note: The culture values individuals who are passionate about design, dedicated to exceptional client service, and motivated by achieving collective success within a high-end retail context.

⚡ Challenges & Growth Opportunities

Challenges:

Adapting to the fast-paced nature of luxury retail and managing multiple client projects simultaneously.
Meeting ambitious sales targets in a competitive market, requiring strong persuasive and negotiation skills.
Staying current with an extensive and evolving product catalog and design trends.
Effectively managing client expectations regarding lead times, customization options, and delivery schedules.

Learning & Development Opportunities:

Continuous exposure to high-caliber interior design and product knowledge through RH's extensive resources and training programs.
Opportunities to develop advanced sales techniques, clienteling strategies, and negotiation skills.
Potential to gain experience in visual merchandising and showroom management.
Access to industry events, trade shows, and professional development resources to enhance design expertise.

📝 Enhancement Note: While challenging, the role offers significant opportunities for professional growth in the luxury design and retail sector, supported by a company that invests in its talent.

💡 Interview Preparation

Strategy Questions:

"Describe your approach to building and maintaining long-term relationships with high-net-worth clients." (Focus on personalization, follow-up, and exceeding expectations.)
"How do you stay updated on interior design trends and incorporate them into your client recommendations while staying true to brand aesthetics?" (Highlight research methods and brand alignment.)
"Walk me through a challenging client situation you encountered and how you resolved it to ensure client satisfaction and a positive outcome." (Use the STAR method: Situation, Task, Action, Result.)
"What attracts you to the RH brand and this specific role as an Interior Design Consultant?" (Show genuine interest and alignment with RH's values and offerings.)

Company & Culture Questions:

"How do you embody a luxury lifestyle brand in your professional interactions and personal presentation?" (Emphasize professionalism, aesthetic awareness, and communication style.)
"Describe your experience collaborating with design teams or other departments to achieve a common goal." (Provide examples of teamwork and cross-functional communication.)
"How do you measure your own success in a sales and client service role?" (Focus on key performance indicators like sales targets, client retention, and satisfaction.)

Portfolio Presentation Strategy:

Structure: Begin with an overview of your design philosophy and approach, then present 3-5 key projects. For each project, detail the client brief, your design process, the specific RH products used, and the final outcome.
Visuals: Ensure high-quality images, floor plans, and mood boards are clearly presented. If you have "after" photos, these are highly impactful.
Narrative: Tell a story for each project, focusing on how you understood the client's needs and translated them into a successful design solution that drove sales.
Q&A: Be prepared to answer questions about your design choices, your sales process, and how you would handle specific scenarios within the RH Gallery environment.

📝 Enhancement Note: Preparation should focus on demonstrating a holistic understanding of the role, combining design sensibility with strong sales and client management skills, and aligning with RH's luxury brand identity.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided link on the RH Careers portal.
Resume Optimization: Tailor your resume to highlight experience in luxury retail, interior design sales, client relationship management, and achievement of sales targets. Use keywords from the job description.
Portfolio Preparation: Compile a professional portfolio showcasing your best design projects. Ensure it demonstrates your client consultation process, sales acumen, and understanding of luxury aesthetics. Digital portfolios are typically preferred; be ready to share a link or present it during an interview.
Company Research: Familiarize yourself with RH's brand, its current collections, its design philosophy, and its presence in the luxury market. Understand the RH Gallery experience.
Practice Your Pitch: Prepare to articulate your passion for design, your sales approach, and why you are the ideal candidate to represent RH's brand and serve its discerning clientele.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Interior Design Consultant