Interim Senior UX Designer – Member Experience

📍 Job Overview

Job Title: Interim Senior UX Designer – Member Experience
Company: The Social Hub
Location: NL-Hub (Netherlands)
Job Type: Full-time
Category: User Experience (UX) Design / Product Design
Date Posted: August 20, 2025
Experience Level: Senior (5-10 years implied)
Remote Status: On-site

🚀 Role Summary

• Spearhead the User Experience (UX) strategy and execution for The Social Hub's Member Experience, with a critical focus on the Lifestyle Membership program.
• Bridge the gap between digital interactions (app, community platform, website) and physical touchpoints within The Social Hub locations to ensure a cohesive and seamless member journey.
• Collaborate extensively with internal design teams, external architecture partners, product managers, and tech leads to translate business objectives into user-centered design solutions.
• Leverage qualitative and quantitative research, including usability testing and analytics, to inform design decisions and drive continuous improvement across the member lifecycle.

📝 Enhancement Note: The role is "Interim," indicating a contract or temporary position, likely to address a specific project or gap. The focus on "Member Experience" and "Lifestyle Membership" suggests a strategic initiative to enhance customer loyalty and recurring revenue through a holistic, integrated user journey.

📈 Primary Responsibilities

• Lead the end-to-end UX design process for the Member Experience, encompassing user research, journey mapping, service blueprinting, wireframing, prototyping, and usability testing.
• Develop and optimize user flows and service blueprints that meticulously align digital experiences with the operational realities of The Social Hub's physical spaces.
• Craft high-fidelity prototypes and design specifications in Figma, ensuring clear communication and implementation quality with engineering teams.
• Conduct and analyze user research, usability tests, and behavioral data (e.g., Google Analytics, Hotjar) to identify pain points and opportunities for enhancing member satisfaction and engagement.
• Champion accessibility and inclusivity principles throughout the design process, ensuring all members can effectively interact with the platform and services.
• Contribute to and evolve the existing design system with scalable, user-friendly patterns that support the diverse needs of students, hotel guests, coworkers, and lifestyle members.
• Present design concepts, research findings, and strategic recommendations to senior leadership, effectively articulating complex ideas and influencing decision-making.

📝 Enhancement Note: The responsibilities highlight a blend of strategic UX leadership and hands-on design execution, with a strong emphasis on cross-functional collaboration and data-driven decision-making. The need to design for multiple user segments (students, hotel guests, coworkers, long-stay residents) indicates a complex ecosystem requiring nuanced UX solutions.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is typically expected for senior UX roles. Experience: Senior-level experience (5-10 years implied) in UX design, with a proven track record of designing, shipping, and iterating on digital products and integrated physical/digital experiences.

Required Skills:

• UX Design Expertise: Demonstrated proficiency in leading UX design initiatives from concept to completion, with a portfolio showcasing impact across digital and physical touchpoints.
• Design Tools: Fluency in Figma for wireframing, prototyping, and high-fidelity design.
• Journey Mapping & Service Blueprinting: Expertise in creating detailed journey maps and service blueprints to visualize and optimize complex user and service interactions.
• Interaction Design: Strong understanding of interaction design principles and best practices for creating intuitive and engaging user interfaces.
• User Research & Analysis: Robust qualitative and quantitative research skills, including hands-on experience with usability testing, user interviews, and analyzing user behavior through analytics platforms (e.g., Google Analytics, Hotjar).
• Prototyping: Ability to create interactive prototypes to test and communicate design concepts effectively.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to simplify complex information and influence stakeholders at all levels.
• Self-Starter Attitude: Demonstrated ability to manage priorities, take ownership of outcomes, and drive projects independently from discovery through to delivery.
• Experimentation Mindset: Experience with A/B testing or conducting growth experiments to optimize user experiences and drive business metrics.

Preferred Skills:

• Design Systems: Experience in building, maintaining, or contributing to design systems.
• Accessibility & Inclusivity: Knowledge of accessibility standards (WCAG) and best practices for inclusive design.
• Hospitality or Hybrid Hospitality Sector Experience: Familiarity with the unique user needs and operational challenges within the hospitality, co-living, or co-working industries.
• Data Analysis Tools: Familiarity with additional analytics or heatmapping tools beyond GA and Hotjar.

📝 Enhancement Note: The emphasis on a portfolio demonstrating "real impact" and experience across "digital and physical touchpoints" is crucial. Candidates should prepare to showcase projects that illustrate their ability to connect online user flows with offline service delivery and user experiences.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase projects that clearly illustrate measurable improvements in user satisfaction, engagement, conversion rates, or operational efficiency.
• End-to-End UX Process: Present case studies that detail your involvement in the entire UX lifecycle, from initial research and problem definition to final design and iteration.
• Cross-Channel Experience: Highlight projects that demonstrate your ability to design cohesive experiences across multiple digital platforms (web, mobile app, community platforms) and integrate them with physical service delivery.
• Problem-Solving: Clearly articulate the user problems you addressed, the design solutions you proposed, and the rationale behind your design decisions.
• Figma Proficiency: Include examples of high-fidelity designs and interactive prototypes created in Figma.

Process Documentation:

• Journey Maps & Service Blueprints: Include examples of detailed user journey maps and service blueprints that visualize complex member interactions and service touchpoints.
• Research & Testing Methods: Document the research methodologies employed, including usability testing plans, interview protocols, and how findings were translated into actionable design changes.
• Data-Driven Iteration: Provide examples of how you used analytics data (GA, Hotjar, etc.) or A/B test results to iterate on designs and improve user outcomes.

📝 Enhancement Note: The company is looking for evidence of a structured, user-centric design process that can be applied to a complex hybrid hospitality environment. The portfolio should not just show polished UI but also the strategic thinking, research, and problem-solving that led to those designs.

💵 Compensation & Benefits

Salary Range: As an interim senior UX designer role, compensation is likely to be competitive and project-based. Based on industry standards for senior UX designers in the Netherlands with specialized skills, a daily rate or a monthly salary in the range of €6,000 - €9,000 gross per month (or equivalent daily rate of €350-€500) is a reasonable estimate, depending on experience, contract duration, and specific Dutch tax regulations for interim professionals.

Benefits:

• Awesome Discounts: Enjoy significant discounts at all The Social Hub properties across Europe, extending to friends and family.
• Learning and Growth Opportunities: Access to resources and support for professional development and potential for future career growth within the company.
• Fun Workplace: Work in a dynamic, creative, and inspiring environment with engaging colleagues.
• Events: Participate in various company events and activities.
• Certified B Corp® Affiliation: Opportunity to work with a company committed to balancing profit with positive social and environmental impact.

Working Hours: The role specifies a 40-hour work week, typical for full-time positions. As an interim role, there might be some flexibility, but core working hours will likely be expected for collaboration.

📝 Enhancement Note: The "interim" nature of the role means benefits might differ from permanent positions. The listed benefits are company-wide perks. For interim roles, it's common to negotiate a higher all-in rate or have specific contract terms for benefits. The salary estimate is based on typical senior UX roles in the Netherlands and the "interim" status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality, Real Estate, Co-living, Co-working, Education Support. The Social Hub operates in the hybrid hospitality sector, blending elements of student accommodation, hotels, co-working spaces, and community hubs. Company Size: The Social Hub is a growing international company with a significant presence across Europe and ongoing expansion plans. While exact employee numbers aren't provided, its multi-country operation suggests a mid-to-large size organization. Founded: The company's founding date is not specified, but its "rule breaker" and "game-changing innovator" positioning implies a relatively modern and forward-thinking approach to hospitality.

Team Structure:

• The UX designer will work within or closely with the design team, collaborating with in-house designers.
• This role involves close partnership with Product, Tech, and business leaders, indicating a cross-functional team structure common in modern tech and product development environments.
• Collaboration with external architecture partners is also a key aspect, suggesting a project-based or integrated approach to physical space design.

Methodology:

• Data-Driven Design: Emphasis on using research and data (usability tests, analytics) to guide design decisions and measure impact.
• User-Centricity: Focus on creating unified, guest-centered solutions that address the needs of diverse member segments.
• Agile/Iterative Development: Implied through the mention of experimentation, A/B testing, and continuous improvement, aligning with agile product development methodologies.
• Holistic Experience Design: A commitment to connecting digital and physical touchpoints to create a seamless end-to-end member journey.

Company Website: https://www.thesocialhub.co/

📝 Enhancement Note: The company culture is described as dynamic, fun, creative, and inspiring. Its commitment to being a "rule breaker" and "game-changing innovator" suggests an environment that values bold ideas, experimentation, and challenging the status quo. The B Corp certification highlights a dedication to social and environmental responsibility.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level UX Designer position, specifically an interim role. It implies a high degree of autonomy, strategic input, and the ability to lead complex design initiatives. The role is focused on a critical business area: member experience and loyalty.

Reporting Structure: The UX designer will likely report to a Head of Design, Product Lead, or a relevant senior member of the product/design team. They will collaborate closely with peers in Product and Engineering, and present to and influence senior leadership.

Operations Impact: The UX designer will have a direct impact on the success of The Social Hub's Lifestyle Membership program and the overall member experience. By optimizing digital and physical touchpoints, they will influence customer acquisition, retention, satisfaction, and potentially revenue generation through improved member engagement and loyalty.

Growth Opportunities:

• Project Leadership: The interim nature offers a chance to lead a significant project and make a tangible impact within a defined timeframe.
• Skill Expansion: Opportunity to deepen expertise in designing for hybrid experiences, service design, and working within a fast-paced, international hospitality environment.
• Networking: Build relationships with a diverse group of professionals across design, product, tech, and operations in a growing global company.
• Potential for Future Roles: Successful interim assignments can sometimes lead to opportunities for longer-term or permanent positions within the organization, especially if the project's success aligns with the company's strategic needs.

📝 Enhancement Note: While interim, the role offers substantial strategic input and the chance to shape a key member initiative. The growth potential lies in the experience gained and the impact demonstrated, which can be leveraged for future career moves.

🌐 Work Environment

Office Type: The role is based in "NL-Hub," implying a physical office location within The Netherlands, likely one of The Social Hub's properties which often incorporate co-working spaces and community areas.

Office Location(s): The specific "NL-Hub" location is not detailed, but The Social Hub has multiple locations across the Netherlands (e.g., Amsterdam, Rotterdam, The Hague, Eindhoven). Candidates should expect to work from one of these vibrant, community-focused hubs.

Workspace Context:

• Collaborative Environment: The Social Hub is designed for community and collaboration, suggesting a dynamic workspace where interaction with colleagues from various departments is encouraged.
• Integrated Tools & Tech: Expect access to standard design software (Figma), collaboration tools, and potentially user research platforms. The company's tech stack will support design and product development workflows.
• Team Interaction: Opportunities to work closely with in-house designers, product managers, engineers, and potentially other creative professionals, fostering a rich learning and exchange environment.

Work Schedule: A standard 40-hour work week is expected. Given the interim nature and potential project deadlines, some flexibility might be available, but consistent availability during core business hours is likely required for effective collaboration and stakeholder engagement.

📝 Enhancement Note: The workspace itself is part of the brand experience. Aspiring candidates should be comfortable working in a lively, community-oriented environment that reflects The Social Hub's ethos.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, motivation, and fit for an interim role.
• Portfolio Review & Design Conversation: A session with hiring managers (likely Head of Design or Product Lead) to discuss your portfolio, walk through case studies, and assess your UX process, strategic thinking, and collaboration style.
• Stakeholder Interviews: Interviews with key collaborators, such as Product Managers, Tech Leads, or other designers, to evaluate your ability to work effectively in a cross-functional team.
• Potential Design Exercise: There might be a short, take-home exercise or a live whiteboard session focused on a specific design challenge related to member experience or journey mapping.
• Final Interview: A conversation with senior leadership to discuss vision, strategy, and overall fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problems you solved and the quantifiable results of your design work. Use metrics where possible.
• Showcase Process: Detail your approach to research, ideation, iteration, and collaboration. Explain why you made certain design decisions.
• Highlight Cross-Channel Design: Emphasize projects that demonstrate your ability to integrate digital and physical user experiences.
• Figma Examples: Ensure your Figma prototypes are well-organized and clearly demonstrate user flows and interactions.
• Conciseness: Be prepared to present your most relevant case studies concisely, focusing on the key challenges, your role, process, and outcomes.

Challenge Preparation:

• Understand The Social Hub: Research their brand, mission, target audience, and existing digital/physical touchpoints.
• Member Experience Focus: Prepare to discuss how you would approach understanding and improving the experience for their diverse member base (students, hotel guests, coworkers).
• Service Design Thinking: Be ready to discuss how you would map and optimize the entire member journey, including both digital and human interactions.
• Communication Clarity: Practice articulating your design rationale and strategic thinking clearly and persuasively.

📝 Enhancement Note: Given this is an interim role, the interview process might be expedited. Candidates should be prepared to quickly demonstrate their value and ability to hit the ground running. A strong portfolio that directly addresses the requirements of designing for both digital and physical touchpoints within a community-focused environment will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all UX design activities, including wireframing, prototyping, and high-fidelity design.
• User Research Platforms: Tools for recruiting participants, conducting interviews, and managing research data.
• Prototyping Tools: Beyond Figma's capabilities, potentially tools like InVision or similar for more complex interactive prototypes.

Analytics & Reporting:

• Google Analytics (GA): For understanding user behavior on websites and apps.
• Hotjar (or similar): For heatmaps, session recordings, and user feedback to analyze user interactions on digital interfaces.
• Data Visualization Tools: Potentially used for presenting research findings or performance metrics.

CRM & Automation:

• While not directly a UX tool, understanding how the CRM and any member management or automation platforms (e.g., for communication, booking, community engagement) interface with the user experience is beneficial. Specific tools are not mentioned but common platforms in hospitality or membership management might be in use.

📝 Enhancement Note: Proficiency in Figma and analytics tools like Google Analytics and Hotjar is explicitly required. A strong understanding of how these tools inform design decisions and measure impact is critical for success in this role.

👥 Team Culture & Values

Operations Values:

• Innovation & Rule-Breaking: The company actively encourages challenging conventions and finding new ways to operate and serve its community.
• Inclusivity & Authenticity: A core value is ensuring everyone belongs and is welcome, no matter their background. Authenticity is celebrated and contributes to team diversity.
• Impact & Purpose: As a Certified B Corp®, The Social Hub balances profit with positive social and environmental impact, working with organizations like Movement on the Ground and the TSH Talent Foundation.
• Collaboration & Community: The workplace is designed to foster community and collaboration, with an emphasis on shared experiences and mutual support.
• Self-Starting & Ownership: Valuing individuals who manage their priorities, own outcomes, and drive projects from start to finish.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with Product, Tech, and business stakeholders, requiring strong communication and the ability to align diverse perspectives.
• Partnership with External Teams: Working effectively with external architecture partners will be key for integrating physical and digital design.
• Open Communication: The culture likely promotes open feedback and discussion to foster innovation and problem-solving.

📝 Enhancement Note: Candidates should align with a culture that is energetic, innovative, inclusive, and purpose-driven. The ability to collaborate effectively across different disciplines and with external partners is paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Hybrid Experience Integration: The primary challenge is designing a truly seamless and cohesive experience that bridges the digital and physical realms for multiple user segments with varied needs.
• Interim Role Dynamics: Adapting quickly to a new environment, understanding existing systems and processes, and delivering impact within a potentially fixed timeframe.
• Balancing Diverse Needs: Catering to the distinct requirements and expectations of students, hotel guests, coworkers, and long-term residents within a unified membership framework.
• Influencing Senior Stakeholders: Effectively communicating design vision and advocating for user needs to secure buy-in from senior leadership.

Learning & Development Opportunities:

• Deep Dive into Hybrid Hospitality: Gain unique insights into the operational and user experience challenges of the hybrid hospitality sector.
• Service Design Mastery: Enhance skills in service blueprinting and end-to-end journey mapping for complex service ecosystems.
• Cross-Functional Collaboration: Improve ability to work effectively with diverse teams, including architecture and operations.
• Impactful Project: Contribute to a high-visibility project that can significantly shape the company's member engagement strategy.

📝 Enhancement Note: This role offers a significant opportunity to tackle complex design challenges in a unique industry. Overcoming these challenges will provide substantial growth in service design and cross-functional leadership.

💡 Interview Preparation

Strategy Questions:

• "How would you approach understanding the current Member Experience at The Social Hub and identifying key areas for improvement?" (Focus on research methods, data sources, and initial discovery steps.)
• "Describe a time you designed an experience that bridged digital and physical touchpoints. What were the key learnings and outcomes?" (Highlight your process for service design, journey mapping, and integrating online/offline elements.)
• "How do you prioritize competing needs from different user segments (e.g., students vs. hotel guests) when designing a unified experience?" (Discuss frameworks for user segmentation, prioritization, and finding common ground.)
• "Walk us through a complex UX challenge you faced and how you used data (analytics, usability testing) to inform your solution." (Emphasize your problem-solving methodology and data-driven approach.)

Company & Culture Questions:

• "What excites you about The Social Hub's mission and its approach to hybrid hospitality?" (Research their B Corp status, community focus, and innovation.)
• "How do you contribute to an inclusive and collaborative work environment?" (Relate your experiences to their values of diversity and belonging.)
• "How would you ensure your design process aligns with The Social Hub's 'rule breaker' and 'game-changing' ethos?" (Discuss your willingness to experiment and challenge norms.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio around 2-3 key projects that best demonstrate your expertise in member experience, hybrid design, and your UX process.
• Storytelling: For each project, clearly articulate the problem, your role, the process undertaken, the design solutions, and the measurable impact.
• Figma Walkthrough: Be prepared to share your screen and walk through specific Figma files, showcasing your interaction design and prototyping skills.
• Data Integration: Explain how you leveraged research and data to inform your design decisions and measure success.
• Conciseness: Aim for a clear, impactful presentation that respects the interviewer's time, focusing on the most relevant aspects of your work.

📝 Enhancement Note: Be ready to demonstrate not only your design skills but also your strategic thinking, ability to collaborate, and cultural fit with The Social Hub's dynamic and purpose-driven environment. Highlighting your experience with both digital and physical touchpoints will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the greenhouse.io link provided.
• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating experience with member journeys, cross-channel experiences (digital/physical), and a strong UX process with measurable outcomes. Tailor your case study selection to highlight your expertise relevant to hospitality or community-focused platforms.
• Resume Optimization: Update your resume to clearly articulate your senior-level UX design experience, specific skills in Figma, journey mapping, and user research. Quantify achievements wherever possible, focusing on impact related to user engagement, satisfaction, or operational efficiency.
• Interview Preparation: Practice discussing your portfolio with a focus on the "why" behind your design decisions and the impact of your work. Prepare examples that showcase your collaboration skills, problem-solving approach, and understanding of user-centric design principles in a dynamic environment.
• Company Research: Thoroughly review The Social Hub's website, mission, values, and recent news to understand their business model, brand identity, and commitment to community and impact. This will help you articulate your motivations and how you align with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.