Information Design Manager

📍 Job Overview

Job Title: Information Design Manager

Company: Helpware

Location: Taguig, Metro Manila, Philippines

Job Type: Full-Time

Category: Operations / Sales Enablement / Creative Design

Date Posted: 2026-03-04

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the creation and execution of compelling visual communication strategies to enhance proposals, case studies, and client presentations, directly supporting sales enablement and GTM initiatives.

• Lead the conceptualization and production of high-impact infographics, slide decks, and graphic layouts, ensuring strict adherence to brand guidelines and delivering clear, persuasive messaging.

• Drive innovation in visual storytelling for technical proposals and sales collateral, aiming to elevate Helpware's brand presence within the industry.

• Foster a collaborative environment with Proposal Strategy and Sales Enablement teams to translate complex information into easily digestible and visually appealing assets.

📝 Enhancement Note: While the title is "Information Design Manager," the responsibilities and context strongly align with a Sales Enablement or GTM Operations function focused on the visual aspects of sales and proposal materials. The emphasis on "scale," "brand," and "fast-paced environment" suggests a role critical to supporting a growing sales organization's collateral needs.

📈 Primary Responsibilities

• Conceptualize, plan, and produce a wide range of visual assets, including illustrations, graphic designs, and layouts, from raw materials, ensuring alignment with Helpware’s established branding standards.

• Develop sophisticated infographics, dynamic slide decks, clear charts, and other graphical elements designed to clarify and amplify the core messages within technical proposals and sales enablement materials.

• Proactively engage and collaborate with Proposal Strategy, Sales Enablement leads, and project leaders to gather essential insights, understand project objectives, and define requirements for impactful visual content.

• Manage the iterative design process, incorporating feedback from stakeholders efficiently and making timely revisions to ensure all visual outputs meet rigorous quality standards and exceed client expectations.

• Contribute to the continuous improvement of design processes and workflows, identifying opportunities for greater efficiency, scalability, and innovation in visual communication for the Enablement and Solutions team.

📝 Enhancement Note: The responsibilities clearly indicate a hands-on design role with a strategic overlay, focusing on business-critical sales and proposal materials. The emphasis on collaboration and feedback suggests a need for strong interpersonal and project management skills in addition to design expertise. This role is instrumental in translating complex technical and strategic information into persuasive visual narratives.

🎓 Skills & Qualifications

Education:

Experience:

• 5-10 years of progressive experience in information design, graphic design, or a similar visual communication role, preferably within a B2B, technology, or service-oriented organization.

Required Skills:

• Information Design: Expertise in translating complex data and concepts into clear, concise, and visually compelling narratives.

• Visual Communication: Strong ability to convey messages effectively through various visual mediums.

• Graphic Design Software Proficiency: Advanced skills in industry-standard design tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and potentially presentation software like PowerPoint or Google Slides.

• Layout Design: Meticulous attention to detail in creating aesthetically pleasing and functional layouts for print and digital media.

• Infographics & Data Visualization: Demonstrated ability to design clear, engaging infographics and visualize data effectively.

• Slide Deck Creation: Expertise in designing professional, impactful slide presentations that support narrative flow and key messaging.

• Branding & Brand Adherence: Deep understanding of brand guidelines and the ability to consistently apply them across all design outputs.

• Technical Proposal Support: Experience designing visuals that complement and enhance technical documentation and proposals.

• Sales Enablement Collaboration: Ability to work effectively with sales enablement teams to understand their collateral needs and strategic objectives.

Preferred Skills:

• Experience with emerging design tools or platforms that enhance collaboration and efficiency.

• Familiarity with UX/UI principles as they apply to information presentation.

• Motion graphics or basic animation skills for enhanced visual storytelling.

• Content management or digital asset management (DAM) system experience.

📝 Enhancement Note: The specified experience level (5-10 years) and the nature of the responsibilities suggest a candidate who can work independently, manage multiple projects, and contribute strategically to the visual output of the Enablement & Solutions team. Proficiency in specific Adobe Creative Suite applications is a strong indicator of the expected technical skill level.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a diverse range of high-quality visual design projects, with a strong emphasis on information design, infographics, and professional slide decks.

• Demonstrate the ability to translate complex technical or business information into clear, compelling visual narratives suitable for sales proposals and client presentations.

• Include examples that highlight adherence to branding guidelines and consistency in visual style across multiple collateral pieces.

Process Documentation:

• Evidence of experience in documenting design processes, workflows, and best practices for visual asset creation and brand consistency.

• Ability to articulate the design process from initial concept and brief to final delivery, including revision cycles and stakeholder feedback integration.

• Examples of how design processes were optimized for efficiency, scalability, and to meet the demands of a fast-paced GTM environment.

📝 Enhancement Note: For operations-adjacent roles like this, a portfolio is critical. It should not only display aesthetic quality but also demonstrate a candidate's ability to understand business objectives, translate them into visual strategies, and execute effectively within defined constraints (like branding and deadlines). The emphasis should be on impact and clarity, not just visual appeal.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Paid time off, including vacation leave, sick leave, and potentially special leaves.

• Opportunities for professional development, training, and skill enhancement in design and related areas.

• Retirement or provident fund contributions.

• Potential for performance-based bonuses or incentives.

Working Hours:

• Standard full-time work schedule, likely Monday to Friday, approximately 40 hours per week. There may be occasional requirements for extended hours or weekend work to meet critical project deadlines, especially for proposal submissions or client presentations.

📝 Enhancement Note: The salary estimate is based on research for similar roles in the Philippines, factoring in the experience level and the specialized nature of supporting sales enablement. Benefits are typical for full-time roles in established companies in the region. The need to support proposals implies potential for occasional overtime.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) / Customer Experience (CX) Services. Helpware operates within a dynamic and competitive industry focused on delivering customer support, technical support, and other outsourced services to a global client base.

Company Size: Helpware is a substantial organization, likely employing over 1,000 employees, indicating a well-established structure with opportunities for career advancement and cross-departmental collaboration.

Founded: Helpware was founded in 1999. This history suggests a company with established processes, a proven track record, and adaptive capabilities within the evolving BPO landscape.

Team Structure:

• The Information Design Manager will be part of the "Enablement and Solutions" team, which is a critical support function for the company's sales and client-facing operations.

• This team likely comprises individuals focused on proposal development, sales strategy, learning and development, and process improvement, working collaboratively to equip the sales force and enhance client engagement.

Methodology:

• The team likely employs a project-based methodology for proposal and collateral development, requiring agile and responsive design support.

• Emphasis will be placed on data-driven insights to inform design choices and measure the effectiveness of visual communications.

• Workflow optimization and efficiency practices are crucial, given the "fast-paced environment" and the need for "scale" in visual communication.

Company Website: https://helpware-inc.breezy.hr (Note: This URL appears to be a Breezy HR portal, the primary company website is likely helpware.com)

📝 Enhancement Note: Understanding Helpware's industry (BPO/CX) is key. This means the visuals created will likely support proposals for client outsourcing solutions, requiring clarity on complex service offerings and value propositions. The "Enablement and Solutions" team acts as a strategic partner to sales, making this design role crucial for GTM success.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, requiring significant experience and the ability to work autonomously. It's a managerial title, suggesting leadership and oversight of design output, even if direct reports are not immediately specified. It sits at the intersection of creative design and business operations, specifically within sales enablement.

Reporting Structure: The Information Design Manager will likely report to a Director or Senior Manager within the Enablement and Solutions department, possibly the Head of Sales Enablement or a similar leadership role. They will collaborate closely with Proposal Strategy and Sales Enablement leads.

Operations Impact: The Information Design Manager's work directly impacts the effectiveness of sales proposals and client presentations, influencing revenue generation by enhancing the clarity, persuasiveness, and professionalism of Helpware's offerings. Strong visual communication can differentiate Helpware from competitors, improve win rates, and strengthen client relationships.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in information design for complex B2B services, becoming a subject matter expert within Helpware.

• Leadership: Potential to grow into a lead design role, managing a team of designers, or expanding the scope of design services offered by the Enablement & Solutions department.

• Strategic Involvement: Increased involvement in GTM strategy development, contributing design perspectives to new service offerings or market positioning.

• Skill Expansion: Opportunities to learn new design technologies, explore motion graphics, or gain exposure to broader marketing and brand strategy aspects.

📝 Enhancement Note: The "Manager" title implies a growth path, even if initially it's an individual contributor role with leadership responsibilities for design output. The role is critical for GTM, bridging the gap between complex service offerings and client understanding, thus offering significant impact and potential for career advancement within a growing company.

🌐 Work Environment

Office Type: On-site in Taguig, Philippines. This suggests a traditional office setting where collaboration and in-person interaction are valued.

Office Location(s): Taguig, Metro Manila, Philippines. This is a major business and commercial hub, offering accessibility and a professional working environment.

Workspace Context:

• The workspace will likely be collaborative, fostering interaction with members of the Enablement & Solutions team, including proposal strategists and sales enablement specialists.

• Access to necessary design software, hardware, and potentially a shared digital asset library or brand portal will be provided.

• Opportunities for direct communication and feedback sessions with stakeholders will be integral to the daily workflow, promoting a dynamic and responsive design environment.

Work Schedule: A standard full-time schedule (likely 40 hours/week) with potential for occasional overtime to meet urgent deadlines for proposals or client presentations, typical for roles supporting sales cycles.

📝 Enhancement Note: The on-site requirement in a major business district like Taguig implies a professional, corporate environment. The emphasis on collaboration suggests a team-oriented culture where designers work closely with proposal writers and sales strategists.

📄 Application & Portfolio Review Process

Interview Process: The hiring process will likely involve several stages to assess both creative and strategic capabilities:

• Initial Screening: Review of resume and portfolio to assess qualifications, experience, and design aesthetic.

• Technical/Creative Assessment: A design challenge or a detailed portfolio review session focused on problem-solving, ability to interpret briefs, and translate complex information into visuals. This might involve presenting case studies of past work.

• Manager/Team Interviews: Discussions with the hiring manager and potential team members to evaluate collaboration skills, understanding of sales enablement principles, and cultural fit within the Enablement & Solutions team.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term impact.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that directly align with the responsibilities outlined: information design, infographics, slide decks for proposals/sales, and brand adherence.

• Tell a Story: For each project, clearly articulate the challenge, your role, the process you followed (brief interpretation, concept development, execution), the tools used, and the impact of your design (e.g., improved clarity, enhanced proposal win rate, positive client feedback).

• Showcase Process: Include examples of initial sketches, wireframes, or different design iterations to demonstrate your thought process and problem-solving approach.

• Highlight Brand Consistency: If possible, show how you applied brand guidelines or developed visual systems for a client.

• Prepare for Questions: Be ready to discuss your design choices, how you handle feedback, and how you ensure your visuals effectively support business objectives.

Challenge Preparation:

• Anticipate a design task that requires you to create a visual asset (e.g., an infographic or a few key slides) based on provided technical or business information.

• Focus on understanding the core message, identifying the target audience, and prioritizing clarity and impact.

• Practice articulating your design decisions concisely, explaining how your choices support the brief and enhance communication.

• Be prepared to discuss how you would manage revisions and collaborate with stakeholders on the assigned task.

📝 Enhancement Note: The emphasis on "scale," "fast-paced environment," and "technical proposals" suggests that candidates will be evaluated not just on their aesthetic skills but also on their ability to produce high-quality work efficiently and strategically support business goals. A strong portfolio that demonstrates this is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Expert proficiency in Adobe Illustrator (for vector graphics, infographics, icons), Adobe Photoshop (for image manipulation, web graphics), and Adobe InDesign (for layout design, proposals, brochures).

• Presentation Software: Advanced skills in Microsoft PowerPoint and/or Google Slides for creating professional, dynamic slide decks with custom graphics and layouts.

• Collaboration Tools: Experience with tools for file sharing and version control (e.g., Google Drive, Dropbox, SharePoint) and potentially project management platforms (e.g., Asana, Trello, Jira) if involved in workflow management.

Analytics & Reporting: While not a primary analytics role, understanding how to visualize data from reports is key. Familiarity with Excel for data manipulation and understanding of how to interpret data for visualization purposes will be beneficial.

CRM & Automation: No direct CRM/automation tool requirement is mentioned, but understanding how sales enablement tools integrate with CRM (like Salesforce) might be a plus for context.

📝 Enhancement Note: The core requirement is mastery of Adobe Creative Suite and presentation software. The ability to translate data into visuals implies comfort with tools that handle data input and output effectively, even if the role isn't focused on data analysis itself.

👥 Team Culture & Values

Operations Values:

• Quality & Excellence: A commitment to producing visually stunning and highly effective collateral that elevates the Helpware brand and supports sales success.

• Collaboration & Teamwork: A strong emphasis on working closely with Proposal Strategy, Sales Enablement, and other internal teams to achieve shared objectives.

• Efficiency & Scalability: A drive to optimize design processes and workflows to meet the demands of a fast-paced environment and deliver high volumes of quality work.

• Innovation & Creativity: Encouraging fresh ideas and creative solutions to visual communication challenges, aiming to build one of the best-looking brands in the industry.

• Client Focus: Understanding that all design output ultimately serves to communicate value and build trust with clients.

Collaboration Style:

• Proactive Engagement: Actively seeking out information and input from stakeholders to ensure designs are strategically aligned and meet requirements.

• Responsive Feedback Integration: Efficiently incorporating feedback and making revisions in a timely manner to keep projects moving forward.

• Cross-Functional Partnership: Working as a trusted partner with sales, proposal, and enablement teams, understanding their needs and contributing design expertise to their success.

• Knowledge Sharing: Willingness to share design best practices and insights with the Enablement & Solutions team to collectively enhance the quality of GTM materials.

📝 Enhancement Note: The culture emphasizes a blend of creative excellence and operational efficiency, crucial for a role supporting sales in a BPO context. The "best-looking brands" ambition highlights a focus on high-quality output and brand differentiation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Consistently delivering high-quality, on-brand designs under tight deadlines in a fast-paced sales environment requires excellent project management and prioritization skills.

• Translating Complex Information: Effectively simplifying and visualizing intricate BPO service offerings and technical proposal details for diverse audiences.

• Managing Stakeholder Feedback: Navigating multiple stakeholder inputs and feedback loops while maintaining design integrity and strategic alignment.

• Maintaining Brand Consistency at Scale: Ensuring uniform branding and visual quality across a high volume of collateral for various clients and proposals.

Learning & Development Opportunities:

• Advanced Design Techniques: Opportunities to attend workshops or training on new design software, information visualization methods, or motion graphics.

• GTM Strategy Exposure: Gaining deeper insight into sales processes, proposal development strategies, and overall go-to-market planning.

• Brand Development: Contributing to the ongoing evolution and strengthening of Helpware's brand identity.

• Leadership Development: Potential to mentor junior designers (if applicable) or take on more significant project leadership roles within the Enablement & Solutions team.

📝 Enhancement Note: The role presents a significant opportunity to shape the visual narrative of a growing BPO company. Overcoming the challenge of scaling high-quality design in a fast-paced sales environment will be key to success and professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a highly technical or complex concept into a simple, compelling visual. What was your process, and what was the outcome?" (Prepare a specific case study from your portfolio.)

• "How do you ensure your designs align with brand guidelines, especially when working under tight deadlines for multiple stakeholders?" (Focus on your process for brand adherence and stakeholder management.)

• "Imagine you're given a draft proposal with minimal visual direction. What are the first steps you would take to start designing the supporting visuals?" (Demonstrate your proactive approach and understanding of proposal needs.)

Company & Culture Questions:

• "What are your thoughts on Helpware's current brand presence, and how do you envision contributing to making it one of the best-looking brands in the industry?" (Show you've researched the company and are aligned with their ambition.)

• "How do you approach collaboration with non-designers, such as proposal writers or sales managers, to ensure your visual solutions meet their strategic needs?" (Emphasize your communication and partnership skills.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with an overview of your role and then diving into 2-3 key projects. For each project, clearly define the problem, your solution (design), and the impact.

• Visual Clarity: Ensure your slides are clean, well-designed, and easy to follow, reflecting your own design skills. Use high-resolution images.

• Verbal Storytelling: Practice explaining your thought process, design choices, and the business value of your work concisely. Be ready to answer detailed questions about your process and outcomes.

• Focus on Impact: Quantify results where possible (e.g., "This infographic helped clarify our service offering, leading to X% increase in proposal engagement" or "Ensured brand consistency across all proposal documents, improving professional perception").

• Demonstrate Tool Proficiency: Be prepared to briefly discuss the tools you used and why you chose them for specific tasks.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design talent but also a strategic understanding of how visuals support sales goals, particularly in a BPO context. Candidates need to show they can be both a creative force and an effective operational partner.

📌 Application Steps

To apply for this Information Design Manager position:

• Submit your application through the provided Breezy HR portal link.

• Portfolio Customization: Tailor your portfolio to prominently feature 3-5 of your strongest projects that align with information design, infographic creation, slide deck design for sales/proposals, and brand adherence. Focus on showcasing impact and process.

• Resume Optimization: Ensure your resume clearly highlights your years of experience (5-10), proficiency in key design software (Adobe Creative Suite, PowerPoint/Google Slides), and experience in sales enablement or proposal support. Use keywords like "Information Design," "Visual Communication," "Brand Adherence," and "Sales Collateral."

• Interview Preparation: Practice articulating your design process, the impact of your work, and how you collaborate with stakeholders. Be ready to discuss the challenges of working in a fast-paced environment and scaling design output.

• Company Research: Familiarize yourself with Helpware's services, their target clients, and their stated ambition to build a strong brand. Think about how your design skills can directly contribute to these goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.