In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant (Sales Representative) Company: Bath Concepts Independent Dealers (Borchert Kitchen and Bath) Location: Washington Township, Michigan, United States Job Type: Full-Time Category: Sales Operations / GTM Operations (Customer-facing Sales Enablement) Date Posted: September 16, 2025 Experience Level: Entry-Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on direct-to-consumer sales, acting as a primary point of contact for pre-qualified homeowners needing bath remodeling solutions.
• It requires the delivery of a structured, proprietary sales presentation, emphasizing the company's unique product offerings and value proposition.
• The position involves utilizing proprietary iPad software for design consultations and closing sales, requiring comfort with technology and visual aids.
• Success is driven by strong interpersonal skills, effective communication, and the ability to build rapport and trust with clients in their homes.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the description clearly positions this as a sales representative role with a strong emphasis on the sales process, client interaction, and closing business. The "operations" aspect is in the enablement of the sales team through pre-qualification, proprietary tools, and structured presentations, supporting the GTM strategy.

📈 Primary Responsibilities

• Deliver a proprietary, in-home sales presentation to pre-qualified homeowners using an iPad-based system, adhering to company-approved methodologies.
• Conduct in-home consultations, assessing client needs, understanding their bath remodeling requirements, and offering tailored design solutions.
• Utilize proprietary iPad software to create and present custom bath designs, visually demonstrating the product's benefits and aesthetic appeal.
• Price proposals accurately and effectively close sales by addressing customer concerns and highlighting the value proposition.
• Participate actively in weekly sales training sessions to continuously improve product knowledge, sales techniques, and presentation skills.
• Collaborate with the sales support team to ensure smooth order processing and post-sale customer satisfaction.
• Maintain meticulous records of client interactions, sales activities, and design specifications within the company's CRM or sales enablement tools.

📝 Enhancement Note: The primary responsibilities highlight a structured sales process with strong reliance on proprietary tools and methodologies. This suggests a need for individuals who can execute a defined playbook and contribute to a consistent customer experience, which is a core function of GTM operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in business, marketing, communications, design, or a related field can be beneficial. Experience: 1-2 years of previous sales experience is required, preferably in a direct-to-consumer or in-home sales environment. Experience in home improvement or design is a plus.

Required Skills:

• Highly developed interpersonal skills with the ability to build rapport and trust quickly with diverse clientele.
• Strong organizational skills to manage appointments, client information, and sales processes effectively.
• Excellent communication skills, both verbal and written, for clear and persuasive client interactions.
• Public speaking confidence and poise, essential for delivering presentations in a client's home.
• A strong sense of ambition, self-motivation, and self-discipline to drive personal sales performance.
• Ability to work independently and manage time effectively in an outside sales capacity.
• Naturally outgoing and articulate demeanor, thriving in social settings and client interactions.
• Proficiency with tablet-based sales tools and software, with a willingness to learn proprietary systems.

Preferred Skills:

• Previous experience in home remodeling, interior design, or a related consultative sales field.
• Familiarity with CRM systems for managing leads and customer interactions.
• Basic design sensibilities and an eye for aesthetics to assist clients with product selection.
• Proven track record of meeting or exceeding sales targets in previous roles.

📝 Enhancement Note: The emphasis on interpersonal, organizational, and communication skills, coupled with self-motivation and independence, aligns with the core competencies of successful sales professionals who are integral to the Go-To-Market (GTM) operational framework.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a traditional "operations portfolio" isn't explicitly required for this client-facing sales role, candidates are expected to demonstrate their ability to learn and execute a proven sales process. This can be showcased through descriptions of past sales achievements.
• Evidence of successful client engagement and relationship-building in previous roles will be considered.
• Examples of how past sales experiences have involved adapting to new product lines or sales methodologies would be beneficial.

Process Documentation:

• Candidates are expected to demonstrate an understanding of structured processes through their ability to articulate their past sales methodologies and how they approached client interactions.
• The ability to follow and execute a proprietary sales presentation and design process will be assessed during training and the initial probationary period.

📝 Enhancement Note: For this specific role, "portfolio" is less about formal documentation and more about demonstrating a history of successful sales execution and client interaction. The focus is on the candidate's ability to learn and adhere to the company's established sales playbook and proprietary tools, which is a key aspect of operational execution in sales.

💵 Compensation & Benefits

Salary Range:

• First-year compensation is typically around $100,000.00 for fully committed team members. This is presented as a "typical" first-year earnings potential, suggesting a commission-based structure with a strong earning ceiling for successful individuals.
• Estimated Base Salary: Given the commission-heavy nature, a base salary might be minimal or structured as a draw against commission. Based on industry standards for similar outside sales roles with significant earning potential, a base could range from $40,000 - $60,000, with the remainder earned through commission. The $100,000 figure represents total target earnings.
• Research Methodology: The provided figure of $100,000 is taken directly from the job description. Salary estimates for comparable outside sales roles in the Washington Township, MI area with similar responsibilities and earning potential typically fall within the $70,000 - $130,000 range, heavily dependent on commission structure and individual performance.

Benefits:

• "The best training in the industry from start to close" is highlighted as a significant benefit, focusing on skill development and career enablement.
• While not explicitly listed, standard benefits for full-time sales roles often include health insurance (medical, dental, vision), retirement savings plans (e.g., 401k), paid time off, and potentially a car allowance or mileage reimbursement for travel to client homes.

Working Hours:

• This is a full-time position. While specific daily hours are not detailed, outside sales roles often require flexibility to accommodate client schedules, which may include evenings and weekends. A typical expectation would be 40+ hours per week.

📝 Enhancement Note: The compensation structure emphasizes performance-based earnings, a common model in sales operations and GTM roles where individual contribution directly impacts revenue. The training benefit is crucial for ensuring consistent execution of sales processes.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Remodeling (specifically bath and shower solutions). Bath Concepts Independent Dealers, under the Borchert Kitchen and Bath brand, focuses on providing accessible, high-quality, and low-maintenance bath remodeling solutions. Company Size: While not explicitly stated, "Independent Dealers" suggests a network of potentially smaller, regional operations, possibly franchised or independently owned but adhering to a central brand and product line. This implies a culture that values autonomy within a structured framework. Founded: The company was created to address dissatisfaction with existing quality and workmanship in the bath remodeling market, indicating a foundation built on product quality and customer satisfaction.

Team Structure:

• Sales representatives likely operate independently in the field, managing their own schedules and client appointments.
• They would report to a Sales Manager or Regional Sales Director responsible for performance tracking, coaching, and training.
• Collaboration would primarily involve sharing best practices during team meetings and coordinating with administrative staff for order processing and customer service.

Methodology:

• The company utilizes a proprietary sales presentation and design software, emphasizing a standardized, repeatable sales process.
• A rigorous pre-qualification process for leads ensures sales representatives focus their efforts on high-potential opportunities.
• Continuous sales training and performance feedback are integral to the operational methodology.

Company Website: https://www.bathconcepts.com/

📝 Enhancement Note: The company's focus on quality, customer satisfaction, and a structured sales process indicates a culture that values performance, continuous improvement, and adherence to established operational procedures.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to mid-level within a sales function, but critically, it serves as a key operational component of the Go-To-Market (GTM) strategy. Success here requires executing a defined operational playbook for sales. Reporting Structure: Sales Representatives typically report to a Sales Manager or Regional Manager who oversees performance, provides coaching, and ensures adherence to sales processes and standards. Operations Impact: Sales Representatives are the direct revenue generators. Their ability to effectively execute the sales presentation, design process, and close deals directly impacts the company's revenue targets and market penetration, making them vital to the GTM operational success.

Growth Opportunities:

• Senior Sales Consultant: Progression to a senior role, potentially mentoring new hires or handling more complex sales cycles.
• Sales Management: Advancement into sales leadership roles, managing a team of sales representatives, setting targets, and refining sales operational processes.
• Specialization: Potential to specialize in specific product lines or customer segments, becoming a subject matter expert.
• Training and Development: Opportunities to become a sales trainer, contributing to the development of the sales team's operational capabilities.

📝 Enhancement Note: The role offers a clear path for growth within a sales-focused operational framework. The emphasis on training and a structured process means that individuals who excel can be groomed for leadership and operational refinement roles within the sales organization.

🌐 Work Environment

Office Type: This is primarily an "in-home" or "field sales" role. While there may be a corporate office or regional hub for training and administrative support, the majority of the work is conducted at the customer's residence. Office Location(s): The primary work location is Washington Township, MI, and surrounding service areas. Field representatives will travel to client homes within their assigned territory.

Workspace Context:

• The "workspace" is the customer's home, requiring professionalism, respect for the client's property, and the ability to create a comfortable and persuasive environment for the sales presentation.
• Sales representatives will need a reliable vehicle for travel and potentially a dedicated space at home for administrative tasks or preparation.
• The company provides proprietary iPad software, which serves as the primary tool for design and sales presentations, ensuring a consistent technological environment for client interactions.

Work Schedule: Full-time, with flexibility required to accommodate client availability, which may include evenings and weekends. The company's focus on pre-qualified leads and structured presentations implies a need for efficient scheduling and time management to maximize client interactions.

📝 Enhancement Note: The work environment is highly client-centric and requires adaptability. The operational success depends on the representative's ability to manage their time effectively, travel efficiently, and create a professional sales environment within diverse customer settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically a phone or video call with an HR representative or recruiter to assess basic qualifications, communication skills, and interest in the role.
• In-Depth Interview: This may involve an interview with a Sales Manager, focusing on sales experience, motivational drivers, and understanding of the sales process.
• Presentation/Role-Playing: Candidates may be asked to deliver a mock sales presentation, either on their own or using provided materials, to assess their presentation skills, product understanding, and ability to handle objections.
• Training/Onboarding Assessment: The first 90 days often serve as an extended interview period to assess the candidate's ability to learn the training, adhere to the sales process, and demonstrate sales aptitude.

Portfolio Review Tips:

• Highlight past sales successes with quantifiable achievements (e.g., "Exceeded sales quota by 15%," "Closed an average of 5 deals per week").
• Be prepared to discuss specific sales methodologies you've used and how you adapted them to different client needs.
• If you have examples of using technology (like CRM or presentation software) in sales, be ready to discuss them.
• For this role, demonstrate your ability to learn and execute a proven process. Frame your experience around your capacity to adopt and excel within the company's training and presentation framework.

Challenge Preparation:

• Be ready to discuss how you approach building rapport with new clients.
• Prepare to articulate your understanding of consultative selling and how you identify customer needs.
• Practice delivering a concise, compelling sales pitch that highlights benefits and value.
• Consider how you would handle common customer objections related to price, necessity, or timing.

📝 Enhancement Note: The interview process is designed to evaluate not just sales skills but also the candidate's ability to integrate into a structured sales operation and execute a proven playbook. Demonstrating coachability and a commitment to process are key.

🛠 Tools & Technology Stack

Primary Tools:

• Proprietary iPad Software: This is the core tool for sales presentations, design visualization, and potentially pricing and order generation. Proficiency in learning and utilizing new software is essential.
• CRM System: Likely used for lead management, customer data tracking, sales forecasting, and activity logging. Examples could include Salesforce, HubSpot, or a custom-built internal CRM.
• Presentation Software: While the iPad software is proprietary, general presentation skills are valuable.

Analytics & Reporting:

• Sales representatives will likely interact with reports on their own performance metrics (e.g., conversion rates, average deal size, sales volume) generated from the CRM.
• Understanding basic sales analytics helps in self-assessment and performance improvement.

CRM & Automation:

• The company likely uses CRM to automate lead distribution and track sales pipeline stages.
• Automation might be used for follow-up communications or appointment scheduling, though the primary client interaction is in-person.

📝 Enhancement Note: Mastery of the company's proprietary sales and design software is paramount. Familiarity with CRM systems and an ability to leverage data for personal performance improvement are also critical for operational success in this role.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing client satisfaction and delivering high-quality solutions that meet their needs.
• Integrity and Trust: Building strong relationships with homeowners through honest and transparent sales practices.
• Excellence and Quality: Commitment to the quality of products and workmanship, reflecting the company's founding principles.
• Performance Driven: A strong emphasis on achieving sales targets and contributing to the company's revenue growth through consistent execution of the sales process.
• Teamwork and Support: While operating independently, sales reps are part of a larger team and are expected to support company objectives and participate in collective learning.

Collaboration Style:

• Primarily independent work in the field, with collaboration occurring through scheduled team meetings, training sessions, and potentially peer-to-peer coaching.
• Sales representatives will collaborate with administrative and customer service staff for order fulfillment and post-sale support, requiring clear communication and documentation.
• A culture of sharing best practices and learning from collective experiences is likely encouraged during team meetings.

📝 Enhancement Note: The company values a blend of individual drive and adherence to established processes. The ability to work autonomously while remaining a contributing member of a larger sales operation is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Client Rejection/Objections: Dealing with potential "no"s from homeowners, handling price objections, and overcoming skepticism requires resilience and strong persuasive skills.
• Travel and Scheduling: Managing a territory, scheduling appointments efficiently, and dealing with travel time can be demanding.
• Learning Proprietary Systems: Adapting quickly to new software and sales methodologies is crucial for success.
• Commission-Based Income: Reliance on commission means income can fluctuate, requiring strong financial discipline and consistent sales performance.

Learning & Development Opportunities:

• Sales Training Programs: Access to industry-leading training designed to build expertise in sales techniques, product knowledge, and design consultation.
• Product Expertise: Deepening knowledge of bath remodeling, acrylic solutions, and accessibility features.
• Sales Process Mastery: Becoming an expert in executing the company's proven sales playbook, leading to higher conversion rates and earnings.
• Career Advancement: Clear pathways to senior sales roles, sales management, or specialized training positions within the organization.

📝 Enhancement Note: The role presents challenges common to outside sales, which are mitigated by structured training and a robust sales process. The growth opportunities are tied to mastering these operational elements and demonstrating consistent performance.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to persuade a reluctant customer. What was your approach, and what was the outcome?" (Assesses persuasion, problem-solving, and sales methodology).
• "How do you stay motivated and disciplined when working independently and on commission?" (Evaluates self-management and drive, crucial for this role's operational autonomy).
• "Walk me through how you would typically prepare for an in-home sales appointment." (Assesses preparation, understanding of the sales cycle, and client focus).
• "What are your thoughts on using technology like an iPad for sales presentations?" (Gauges comfort with proprietary tools and modern sales enablement).

Company & Culture Questions:

• "What do you know about Borchert Kitchen and Bath or the bath remodeling industry?" (Tests research and genuine interest).
• "How do you handle feedback or constructive criticism from a sales manager?" (Assesses coachability and willingness to improve within the operational framework).
• "Describe your ideal work environment and team dynamic." (Helps assess cultural fit with the company's operational style).

Portfolio Presentation Strategy:

• If asked to present a past success, focus on a clear problem, your solution (your sales approach), and the quantifiable result (deal closed, revenue generated).
• Be ready to articulate how you followed a process or system to achieve your sales goals.
• Emphasize your ability to learn and adapt, highlighting how you've successfully adopted new tools or methodologies in previous roles.

📝 Enhancement Note: Interview preparation should focus on demonstrating a proactive, process-oriented approach to sales. Highlighting adaptability, strong communication, and a results-driven mindset will be key to showcasing suitability for this operational sales role.

📌 Application Steps

To apply for this operations-aligned sales position:

• Submit your application through the provided link on the JazzHR platform.
• Resume Optimization: Tailor your resume to highlight your 1-2 years of sales experience, focusing on achievements in client interaction, closing sales, and any experience with in-home consultations or consultative sales. Quantify your successes with metrics where possible.
• Portfolio Preparation (Verbal): Be ready to verbally articulate your sales process, how you build rapport with clients, and your approach to overcoming objections. Think about specific examples of successful sales interactions you can share.
• Company Research: Familiarize yourself with Bath Concepts and Borchert Kitchen and Bath. Understand their value proposition, target market (homeowners needing bath remodeling, potentially with accessibility needs), and commitment to quality.
• Interview Practice: Practice delivering a concise, compelling summary of your sales experience and why you are a good fit for an in-home sales role that relies on a structured presentation and proprietary tools.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.