Head of UX

📍 Job Overview

Job Title: Head of UX

Company: JETSET Pilates Franchising

Location: Remote (with travel to Miami, FL)

Job Type: Full Time

Category: Revenue Operations / Customer Experience Operations

Date Posted: April 02, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (Remote with travel)

🚀 Role Summary

• Owns the end-to-end member experience across JETSET’s digital and operating platforms, ensuring a cohesive, measurable, and revenue-driving customer journey from lead to reactivation.

• Acts as the single accountable owner for lifecycle architecture, platform integrity, and performance optimization, bridging Marketing, Operations, and Technology functions.

• Drives conversion optimization on the website and app, and oversees CRM architecture, segmentation logic, and automation strategy to enhance lead-to-member conversion.

• Ensures operational platform governance, particularly with Mindbody Online, by maintaining configuration integrity, data integrity, and reporting consistency across all studio locations.

📝 Enhancement Note: While the title is "Head of UX," the responsibilities heavily lean into Revenue Operations and Customer Experience Operations due to the focus on lifecycle architecture, conversion optimization, CRM, automation, and platform governance (specifically Mindbody) for revenue generation and retention. The role is less about traditional UX design and more about operationalizing the customer journey for business outcomes.

📈 Primary Responsibilities

• Map and optimize the full end-to-end member journey, identifying and resolving friction points across booking, onboarding, retention, and communication touchpoints.

• Standardize lifecycle flows and brand consistency across all digital platforms and in-studio experiences for a unified customer experience.

• Oversee Mindbody Online configuration integrity, ensuring correct setup of memberships, pricing, packages, and booking flows across all studio sites.

• Audit compliance and correct misconfigurations within Mindbody to maintain data integrity and reporting consistency across multiple locations.

• Manage CRM architecture and segmentation logic, and oversee SMS workflows, mass lead management, and communication strategies for conversion and retention.

• Design and implement retention and reactivation programs, ensuring communications align with operational cadence and business objectives.

• Oversee website UX and booking conversion flows, ensuring seamless integration between website, CRM, Mindbody, and app to minimize user friction.

• Lead structured A/B testing across offers, booking flows, and messaging to drive measurable improvements in conversion rates.

• Develop and maintain lifecycle performance dashboards tracking key revenue metrics such as lead-to-intro conversion, intro-to-member conversion, retention curves, visit frequency, ARPM, and LTV.

• Institutionalize a discipline of A/B testing and provide structured performance insights and cross-platform reporting to Marketing, Operations, and Executive Leadership.

📝 Enhancement Note: The responsibilities are framed around operational ownership and revenue impact, aligning with a Revenue Operations or CX Operations function. The emphasis on Mindbody, CRM, and lifecycle management directly supports GTM strategy by optimizing customer acquisition and retention funnels.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's degree in Business, Marketing, Operations, or a related field is typically expected for a Head-level role.

Experience: 5-10 years of experience in roles focused on customer journey optimization, CRM management, marketing automation, and platform governance, preferably within a multi-unit or franchise environment.

Required Skills:

• Deep working knowledge of Mindbody Online, with a strong preference for multi-location oversight experience.

• Proven experience with CRM platforms and implementing lifecycle automation strategies.

• Familiarity with web functionality, booking user experience (UX), and system integrations.

• Strong analytical and data interpretation skills, with experience in performance reporting and dashboard creation.

• Ability to map complex customer journeys and identify key friction points and optimization opportunities.

• Experience in designing and executing A/B testing strategies to drive measurable business outcomes.

• Excellent cross-functional communication and stakeholder management skills.

Preferred Skills:

• Experience specifically within the fitness industry or a similar subscription-based service model.

• Prior experience in a franchise environment, understanding the unique operational challenges and opportunities.

• Familiarity with additional fitness management software beyond Mindbody.

• Experience managing direct reports or leading project teams.

• Knowledge of web analytics tools (e.g., Google Analytics) and their application to conversion optimization.

📝 Enhancement Note: The deep working knowledge of Mindbody is a critical, non-negotiable requirement for this role, indicative of its operational focus within a specific industry. The "Head of UX" title is secondary to the operational and revenue-driving responsibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated ability to map complex customer journeys, highlighting identified friction points and proposed solutions with measurable impact.

• Case studies showcasing successful implementation of CRM strategies, automation workflows, and lifecycle marketing campaigns that increased conversion or retention.

• Examples of system configuration and governance, ideally demonstrating oversight of a platform like Mindbody across multiple locations, focusing on data integrity and consistent setup.

• Evidence of structured A/B testing initiatives, including hypotheses, execution, results, and insights derived from the testing process.

Process Documentation:

• Candidates should be prepared to discuss their methodologies for documenting and standardizing operational processes, particularly within CRM, booking systems, and customer communication workflows.

• Ability to explain how they ensure process compliance and data integrity across distributed locations or teams.

• Experience in creating process flow diagrams and standard operating procedures (SOPs) for customer lifecycle management.

📝 Enhancement Note: For a role titled "Head of UX" but with strong ops responsibilities, the portfolio should emphasize operational impact and system governance over pure design artifacts. Examples demonstrating how process and system improvements led to revenue growth are crucial.

💵 Compensation & Benefits

Salary Range: $110,000 - $140,000 USD per year.

Benefits:

• Competitive compensation and performance-based incentives.

• 75% contribution to comprehensive individual health plan.

• Additional dental, vision, life, and pet insurance options.

• Up to 4% match to 401(k) plan.

• Flexible fitness & wellness membership.

• Paid time off and company holidays.

• A culture that values ownership, accountability, and execution.

Working Hours: Approximately 40 hours per week, with flexibility expected to meet business needs, especially given the remote nature and need for cross-functional collaboration.

📝 Enhancement Note: The provided salary range is competitive for a Head-level role in operations or customer experience with significant system and strategic responsibilities in the US market. The benefits package is comprehensive, offering standard health and retirement plans along with industry-specific perks like fitness memberships.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fitness, Franchising, Wellness. JETSET Pilates operates within the dynamic and competitive fitness franchise sector, a space that demands strong brand differentiation, operational efficiency, and consistent customer experience across all touchpoints.

Company Size: Startup environment, likely growing rapidly given the franchising model. This implies a fast-paced, agile, and hands-on work environment.

Founded: Information not explicitly provided, but the company operates as "JETSET Pilates Franchising," suggesting a focus on scaling through a franchise model. This implies a need for repeatable processes and strong support for franchisees.

Team Structure:

• The Head of UX will be a key leadership role, acting as a bridge between Marketing, Operations, and Technology teams.

• There is an anticipated "CRM / CX Manager" direct report, indicating a growing team focused on customer experience operations.

Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on measuring customer journey performance, conversion rates, and revenue metrics (ARPM, LTV).

• Structured A/B testing is a core methodology for continuous optimization of offers, flows, and messaging.

• Process standardization and governance are key to ensuring consistency and efficiency across a growing franchise network.

• A culture valuing ownership, accountability, and execution is explicitly stated, suggesting a results-oriented environment.

Company Website: jetsetpilates.com (inferred from domain_derived)

📝 Enhancement Note: The company's focus on franchising means operational consistency and scalability are critical. The Head of UX will play a pivotal role in defining and enforcing these standards across all franchisee locations, directly impacting the brand's success and revenue.

📈 Career & Growth Analysis

Operations Career Level: This is a Head-level position, indicating significant responsibility and strategic influence. It sits at the intersection of customer experience, marketing operations, and technology, with a direct line to revenue outcomes. The role requires strategic thinking, operational execution, and leadership capabilities.

Reporting Structure: While the specific reporting manager isn't detailed, this role likely reports to a senior executive, such as a COO, CMO, or CEO, given its strategic importance to customer lifecycle and revenue. The mention of a future direct report (CRM/CX Manager) highlights the growth potential within this function.

Operations Impact: The Head of UX is directly accountable for critical revenue outcomes, including lead-to-member conversion, retention, visit frequency, Average Revenue Per Member (ARPM), and Lifetime Value (LTV). Their work directly influences the financial health and scalability of the JETSET Pilates franchise network.

Growth Opportunities:

• Leadership Expansion: Opportunity to build and lead a customer experience operations team, potentially growing the CRM/CX Manager role and adding further specialists.

• Strategic Influence: Shape the long-term customer journey strategy and technology roadmap for a rapidly scaling franchise business.

• Industry Specialization: Deepen expertise in fitness industry operations, franchise management, and customer lifecycle optimization within a high-growth sector.

• Cross-Functional Mastery: Develop a comprehensive understanding of marketing, sales, and operational levers that drive revenue in a multi-unit business.

📝 Enhancement Note: This is a high-impact role with significant potential for career advancement, especially within a growing franchise organization. The blend of strategic oversight and hands-on operational management offers a unique growth trajectory.

🌐 Work Environment

Office Type: Primarily a remote role, offering flexibility and the ability to work from anywhere within the US. However, it requires significant monthly travel to Miami, FL headquarters and periodic travel to key studio markets. This indicates a hybrid approach that values remote productivity while ensuring essential in-person collaboration and oversight.

Office Location(s): Miami, FL (HQ for travel) and various key studio markets. The remote nature allows for a broad talent search, but the travel requirement is significant for hands-on governance and team interaction.

Workspace Context:

• Collaborative Environment: The role demands strong collaboration with remote and in-person teams across Marketing, Operations, and Technology. Effective communication tools and strategies will be crucial.

• Technology-Enabled: Access to necessary tools for CRM, Mindbody, analytics, and communication will be provided or expected. The role itself is about optimizing these systems.

• Hands-on Oversight: While remote, the monthly travel to Miami HQ and studio visits suggest a need for direct observation, auditing, and relationship-building with on-site teams and franchisees.

Work Schedule: Standard full-time hours (approx. 40 hours/week) are expected, but flexibility may be required to accommodate different time zones, operational needs, and travel schedules. The emphasis on accountability and execution suggests a focus on results rather than strict adherence to hours.

📝 Enhancement Note: This role offers the benefits of remote work flexibility but requires a commitment to regular travel and in-person engagement, particularly in Miami. Candidates should be comfortable with this hybrid model and its demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a conversation with HR or a recruiter to assess basic qualifications, experience with Mindbody, and alignment with the company culture.

• Hiring Manager Interview: A deep dive into your experience with CRM, lifecycle automation, customer journey mapping, and operational governance. Expect questions about your approach to optimizing conversion and retention.

• Cross-Functional Interviews: Meetings with key stakeholders from Marketing, Operations, and possibly Technology. These interviews will assess your ability to collaborate, communicate effectively, and understand different departmental needs.

• Case Study/Portfolio Presentation: A critical stage where you'll present your portfolio, detailing specific projects, process improvements, and quantifiable results. This is where you'll demonstrate your expertise in Mindbody configuration, CRM strategy, and A/B testing.

• Executive Interview: A final conversation with senior leadership to evaluate strategic thinking, leadership potential, and overall fit with the company's vision and values.

Portfolio Review Tips:

• Quantify Everything: For each project, clearly state the problem, your solution, the tools used, and most importantly, the measurable results (e.g., "Increased intro-to-member conversion by 15%," "Reduced booking errors by 20%," "Improved 90-day retention by 10%").

• Mindbody Deep Dive: Be prepared to showcase specific examples of how you've managed or optimized Mindbody configurations for multi-location businesses. This is a key differentiator.

• Lifecycle Mapping: Present clear diagrams of customer journeys you've mapped, highlighting how you identified and addressed friction points.

• A/B Testing Framework: Detail your process for designing, executing, and analyzing A/B tests, including examples of hypotheses and outcomes.

• Storytelling: Frame your experience as a narrative of problem-solving, strategic implementation, and driving tangible business impact. Focus on your ownership and accountability.

Challenge Preparation:

• Expect a case study or a take-home assignment focused on analyzing a hypothetical customer journey, identifying issues within a provided scenario (potentially involving Mindbody or CRM data), and proposing optimization strategies.

• Be ready to articulate your approach to standardizing processes across a franchise network.

• Prepare to discuss how you would measure success for the Head of UX role and present findings to executive leadership.

📝 Enhancement Note: The interview process will heavily scrutinize operational execution and system mastery, particularly with Mindbody. The portfolio presentation is your opportunity to prove your ability to drive revenue through optimized customer journeys and platform governance.

🛠 Tools & Technology Stack

Primary Tools:

• Mindbody Online: Essential. Deep working knowledge and multi-location oversight experience are critical. This includes expertise in membership setup, pricing, packages, booking flows, and reporting.

• CRM Platforms: Significant experience required. Specific platforms are not mentioned, but common examples include Salesforce, HubSpot, or similar enterprise-level CRMs capable of complex segmentation and automation.

• Marketing Automation Tools: Experience with platforms like HubSpot, Marketo, ActiveCampaign, or similar for managing SMS workflows, email campaigns, and lead nurturing.

Analytics & Reporting:

• BI Tools: Proficiency in creating dashboards and analyzing data from various sources. Tools like Tableau, Power BI, or Looker are common.

• Web Analytics: Experience with Google Analytics or similar to track website performance, user behavior, and conversion funnels.

• Reporting Cadence: Ability to establish and maintain regular reporting on KPIs such as conversion rates, retention, ARPM, and LTV.

CRM & Automation:

• CRM Data Management: Experience in structuring CRM data, defining segmentation logic, and ensuring data integrity for effective lifecycle management.

• Workflow Automation: Designing and implementing automated workflows for lead management, customer onboarding, retention, and reactivation campaigns.

• System Integration: Understanding how to ensure seamless data flow and user experience between website, CRM, Mindbody, and app.

📝 Enhancement Note: Proficiency with Mindbody is a non-negotiable technical requirement. The ability to leverage CRM and automation tools to drive specific revenue outcomes and customer lifecycle management is equally crucial.

👥 Team Culture & Values

Operations Values:

• Ownership & Accountability: A strong emphasis on taking responsibility for outcomes and driving initiatives to completion. Candidates must demonstrate a track record of accountability for revenue and operational metrics.

• Execution: A bias for action and a focus on delivering tangible results. The company values individuals who can not only strategize but also implement and execute effectively.

• Data-Driven: Decisions are guided by data and performance metrics. A strong analytical mindset and comfort with interpreting data to drive insights and actions are essential.

• Customer-Centricity: While focused on operations and revenue, the ultimate goal is to improve the member experience. Understanding how operational efficiency translates to customer satisfaction and retention is key.

• Adaptability: Operating in a fast-paced startup and franchise environment requires flexibility and the ability to adapt to changing priorities and business needs.

Collaboration Style:

• Cross-Functional Partnership: The role requires close collaboration with Marketing (to drive leads), Operations (to ensure in-studio execution), and Technology (to enable systems). Effective communication and the ability to influence without direct authority are vital.

• Franchisee Relations: While not a direct management role of franchisees, the Head of UX will set standards and provide guidance that impacts their operations, requiring a partnership approach.

• Process Improvement Culture: An environment that encourages continuous feedback, iteration, and improvement of processes and systems.

📝 Enhancement Note: The company culture emphasizes a proactive, results-oriented approach. Candidates should highlight their ability to take initiative, drive change, and foster collaboration across diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Mindbody Complexity: Managing and standardizing configurations across a growing network of independent studios using Mindbody can be complex due to varying franchisee needs and potential for misconfigurations.

• Data Silos: Ensuring clean, consistent data across disparate systems (website, CRM, Mindbody, app) to enable accurate reporting and effective automation.

• Balancing Centralization & Franchise Autonomy: Developing standardized processes and systems that are effective for the brand while also being adaptable or acceptable to individual franchisees.

• Driving Adoption: Ensuring that new processes, automations, and best practices are adopted by franchisees and their studio staff.

• Measuring ROI: Clearly demonstrating the financial impact of UX and Operations initiatives to executive leadership and franchisees.

Learning & Development Opportunities:

• Franchise Operations Expertise: Gaining deep insight into the unique operational challenges and opportunities of scaling a business through franchising.

• Advanced CRM & Automation: Mastering sophisticated CRM strategies and automation techniques to drive complex customer lifecycles.

• Cross-Functional Leadership: Developing skills in leading and influencing teams across different departments and with external partners.

• Fitness Industry Insights: Becoming an expert in customer acquisition and retention strategies within the booming fitness and wellness sector.

• Strategic Platform Development: Contributing to the strategic direction of the company's technology stack and customer experience platforms.

📝 Enhancement Note: This role presents significant challenges related to operational consistency and scalability within a franchise model, offering substantial growth opportunities for a driven individual.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to mapping and optimizing a customer journey for a multi-location business. What tools and methodologies do you use?" (Focus on your process, specific examples, and metrics).

• "How have you leveraged CRM and automation to drive lead-to-member conversion and improve retention? Provide a specific example with quantifiable results." (Highlight your understanding of lifecycle marketing and revenue impact).

• "Walk me through your experience with Mindbody Online, specifically in a multi-location or franchise setting. What are the key areas you focus on for configuration integrity and data accuracy?" (Demonstrate your deep technical understanding and operational governance skills).

Company & Culture Questions:

• "What appeals to you about the fitness industry and the franchising model at JETSET Pilates?" (Research the company's mission, values, and recent news).

• "How do you approach building relationships and collaborating with stakeholders across different departments (Marketing, Operations, Tech) and potentially with external partners like franchisees?" (Emphasize your communication and influence skills).

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Solution -> Execution -> Results. For each case study, clearly define the scope and your specific contribution.

• Quantify Impact: Use clear, concise metrics to demonstrate the business impact of your work (e.g., percentage improvements, revenue generated, cost savings).

• Mindbody Showcase: If possible, include screenshots or diagrams illustrating your Mindbody configuration expertise, focusing on how you ensured consistency and accuracy.

• Data Visualization: Use clear charts and graphs to present performance data and A/B test results effectively.

• Storytelling: Weave a narrative that highlights your ownership, strategic thinking, and ability to drive execution and measurable outcomes.

📝 Enhancement Note: Prepare to demonstrate a deep understanding of operational systems, particularly Mindbody, and how they directly tie into revenue generation and customer retention strategies. Your ability to quantify impact will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Mindbody Online: This is the cornerstone tool for this role. Deep expertise in its configuration, multi-location management, membership structures, pricing, packages, booking engines, and reporting capabilities is essential. Candidates must be able to demonstrate practical, hands-on experience with this platform.

• CRM Platforms: Proficiency in enterprise-grade CRM systems such as Salesforce, HubSpot, or similar. This includes experience with data architecture, segmentation logic, workflow automation, and reporting.

• Marketing Automation Software: Tools like HubSpot, ActiveCampaign, Marketo, or similar platforms for executing lifecycle communication strategies, including SMS and email campaigns.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Experience with platforms like Tableau, Power BI, or Looker for creating insightful dashboards and analyzing cross-platform data.

• Web Analytics Tools: Familiarity with Google Analytics or similar to monitor website traffic, user behavior, and conversion funnels.

• Performance Metrics Tools: Ability to track and report on key revenue operations metrics such as Lead-to-Intro Conversion Rate, Intro-to-Member Conversion Rate, Retention Curves, Visit Frequency, Average Revenue Per Member (ARPM), and Lifetime Value (LTV).

CRM & Automation:

• CRM Data Management: Expertise in structuring CRM databases, defining segmentation criteria, and ensuring data hygiene for effective targeting and personalization.

• Workflow Automation Design: Proven ability to design, implement, and optimize automated workflows for lead nurturing, customer onboarding, retention programs, and reactivation campaigns.

• System Integration: Understanding of how to ensure seamless data flow and user experience across various platforms including websites, CRMs, booking software (Mindbody), and mobile applications.

📝 Enhancement Note: Specific tool proficiency in Mindbody is a critical requirement. Expertise in CRM and automation platforms is also essential for driving the operational and revenue objectives of this role.

👥 Team Culture & Values

Operations Values:

• Ownership & Accountability: A core value is taking full responsibility for the end-to-end member journey and its impact on revenue. Candidates must demonstrate a proactive, results-oriented mindset.

• Data-Driven Decision Making: All strategies and optimizations should be grounded in data and measurable outcomes. A strong analytical capability is key.

• Execution Excellence: The company values individuals who can translate strategy into action and deliver tangible results efficiently.

• Customer Centricity: While operations-focused, the ultimate goal is to enhance the member experience, leading to increased loyalty and revenue.

• Collaboration & Communication: Working effectively across marketing, operations, and technology teams, as well as with franchisees, is crucial for success.

Collaboration Style:

• Cross-Functional Integration: The Head of UX will act as a central hub, fostering strong working relationships with various departments to ensure cohesive strategy and execution.

• Partnership with Franchisees: While not directly managing franchisees, the role will influence their operational practices through standardized systems and processes, requiring a collaborative and supportive approach.

• Continuous Improvement: An environment that encourages ongoing feedback, process refinement, and experimentation to drive efficiency and effectiveness.

📝 Enhancement Note: The culture emphasizes a high degree of autonomy, responsibility, and a results-driven approach within a collaborative framework.

⚡ Challenges & Growth Opportunities

Challenges:

• System Standardization: Ensuring consistent and accurate configurations of Mindbody and CRM systems across a growing network of franchise locations can be a significant operational challenge.

• Data Integrity & Reporting: Maintaining clean, reliable data across multiple platforms to enable accurate cross-platform reporting and effective decision-making.

• Adoption & Training: Getting franchisees and studio staff to adopt new processes, technologies, and best practices consistently.

• Measuring Franchisee Impact: Clearly articulating the ROI of operational improvements to franchisees to gain buy-in and drive adoption.

• Balancing Global vs. Local: Developing centralized strategies that cater to the overall brand while allowing for necessary local adaptations within franchise studios.

Learning & Development Opportunities:

• Franchise Operations Expertise: Deepen knowledge of scaling businesses through franchising, understanding the unique dynamics of supporting and governing independent operators.

• Customer Lifecycle Mastery: Become an expert in optimizing complex customer journeys for subscription-based businesses within the fitness industry.

• Strategic Leadership: Develop leadership skills by building and managing a growing team and influencing key business strategies.

• Technology & Systems Growth: Expand expertise in CRM, automation, and platform integration within a fast-paced growth environment.

📝 Enhancement Note: This role offers a unique opportunity to address complex operational challenges in a high-growth franchise setting, providing substantial career development and strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for auditing and standardizing a system like Mindbody across multiple locations. What are the key risks you identify and how do you mitigate them?" (Focus on your methodical approach and risk management).

• "How do you design and implement an automated lifecycle campaign to improve member retention? Walk me through the steps, from segmentation to measurement." (Highlight your strategic thinking and execution capabilities).

• "What are the most critical KPIs for a fitness franchise's customer experience and revenue operations? How would you build dashboards to track them?" (Demonstrate your understanding of business drivers and reporting).

Company & Culture Questions:

• "What are your thoughts on the current state of the fitness industry and the role of technology in enhancing the member experience?" (Research industry trends and JETSET's positioning).

• "How do you align operational strategies with marketing goals to ensure a cohesive customer journey?" (Emphasize your cross-functional collaboration approach).

Portfolio Presentation Strategy:

• Quantifiable Impact is Key: For every project, clearly state the problem, your solution, and the specific, measurable results (e.g., "% increase in conversion," "$X in ARPM uplift," "% decrease in churn").

• Mindbody Focus: If your portfolio includes Mindbody projects, dedicate specific slides to showcasing your configuration expertise, data integrity efforts, and any improvements you implemented.

• Customer Journey Visualization: Provide clear visual representations of customer journeys you've mapped, highlighting how your interventions improved the experience and outcomes.

• A/B Testing Case Studies: Detail your hypothesis, testing methodology, results, and learnings from at least one significant A/B test.

• Conciseness and Clarity: Be prepared to present your portfolio within a given timeframe, ensuring your key achievements and operational impact are easily understood.

📝 Enhancement Note: Be prepared to articulate your operational expertise, particularly with Mindbody, and demonstrate how your work directly contributes to revenue growth and efficiency within a franchise context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on jobs.lever.co.

• Tailor Your Resume: Highlight your experience with Mindbody, CRM platforms, lifecycle automation, and driving revenue through customer journey optimization. Use keywords from the job description such as "lifecycle architecture," "conversion optimization," "platform governance," and "Mindbody."

• Curate Your Portfolio: Select 2-3 of your most impactful projects that showcase your ability to manage complex systems, optimize customer journeys, and drive measurable revenue growth. Focus on projects involving multi-location management or franchise environments if possible.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on quantifying your achievements and clearly explaining your role and the impact of your work. Be ready to answer detailed questions about your process and results.

• Research JETSET Pilates: Understand their business model, franchise approach, and target customer. Consider how your operational expertise can directly support their growth objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.