Head of Design and UX

📍 Job Overview

Job Title: Head of Design and UX
Company: Quilter
Location: London, United Kingdom
Job Type: Full-Time
Category: Design & User Experience (UX/UI) Operations
Date Posted: October 17, 2025
Experience Level: 7+ Years (Senior/Lead)
Remote Status: On-site

🚀 Role Summary

• Lead and shape the design and UX function for Quilter Invest, a direct-to-consumer (D2C) investment platform, focusing on creating exceptional user experiences across app, web, and digital marketing touchpoints.
• Drive the end-to-end website design and development strategy, ensuring optimization for performance, accessibility, and SEO, while aligning with Quilter Group's overarching brand guidelines.
• Develop and implement a comprehensive design roadmap, integrating user research, market trends, and fintech best practices to foster innovation and a competitive market position.
• Manage and mentor a growing design team, fostering a collaborative and innovative culture, and establishing scalable design systems and guidelines.
• Collaborate closely with Product, Engineering, Marketing, Compliance, and Brand teams within an agile framework to ensure seamless integration of design into development and marketing workflows.

📝 Enhancement Note: This role is positioned as a senior leadership opportunity within the operations of Quilter Invest, a D2C investment platform. While the title is "Head of Design and UX," the responsibilities clearly indicate a significant operational component, particularly in workflow automation, process integration, and cross-functional collaboration within a GTM (Go-To-Market) and product development context. The emphasis on website optimization, SEO, accessibility, and data-backed rationale points to a strategic operational role focused on driving user acquisition and retention through optimized digital experiences.

📈 Primary Responsibilities

• Develop and execute a holistic design roadmap, ensuring it aligns with Quilter Invest's strategic business objectives and growth targets within the fintech sector.
• Integrate user research findings, emerging market trends, and established fintech best practices into strategic planning to inform design decisions and product enhancements.
• Champion and implement sustainable design principles, such as dark mode for energy efficiency, and develop adaptive interfaces that proactively respond to evolving user behavior and preferences.
• Create detailed wireframes, interactive prototypes, and high-fidelity designs for mobile applications, web platforms, and marketing collateral, leveraging industry-standard tools like Figma and Adobe Creative Suite.
• Oversee the entire website design and development lifecycle, utilizing 5+ years of experience to build and optimize web properties for peak performance, comprehensive accessibility (WCAG compliance), and robust SEO.
• Partner with development teams to ensure precise, pixel-perfect implementation of designs and to facilitate efficient release cycles for new features and updates.
• Drive measurable improvements in key user journeys, such as optimizing onboarding flows for higher completion rates and developing scalable templates to expedite content publishing and campaign deployment.
• Conduct a mix of qualitative (user interviews) and quantitative (A/B testing, analytics reviews using tools like Clarity/Google Analytics) research to validate design hypotheses and identify areas for improvement.
• Act as a strong advocate for accessibility (WCAG 2.1 AA compliance) and inclusivity, ensuring the platform caters to a diverse range of demographics and user needs.
• Lead, recruit, mentor, and manage a growing team of designers, cultivating an environment that fosters collaboration, innovation, and continuous skill development.
• Establish, maintain, and evolve scalable design systems and comprehensive style guides to ensure brand consistency and efficiency across all digital touchpoints.
• Foster strong cross-functional partnerships with Product Management, Engineering, Marketing, Legal/Compliance, and Quilter Group Brand teams to embed design seamlessly into agile workflows and product development lifecycles.
• Present design concepts, strategies, and outcomes to stakeholders, substantiating recommendations with data-backed rationale and clear business impact.
• Pilot and evaluate innovative UX approaches, including potential applications of gamification, voice interface technologies, and personalized user journeys.
• Introduce and manage automation workflows (e.g., using n8n, Make.com) to streamline the handoff process between design, development, and marketing teams, enhancing operational efficiency.
• Proactively monitor UX trends, technological advancements, and evolving regulatory requirements (e.g., FCA guidelines), experimenting with new tools and techniques to maintain a competitive edge for Quilter Invest.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and tactical operational execution. The emphasis on website optimization, SEO, accessibility, and automation workflows (n8n, Make.com) directly relates to GTM operations and product operations. The requirement to "reduce time-to-publish for new content" and "streamline design-to-development and design-to-marketing handoffs" are core operational efficiency drivers. The role also involves managing budgets and resources for design tools and team growth, which are standard for a Head of function.

🎓 Skills & Qualifications

Education:

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Graphic Design, or a closely related field.

Experience:

• A minimum of 7 years of progressive experience in UX/UI design, with a significant portion spent in senior or lead roles within the fintech, financial services, or direct-to-consumer (D2C) digital product sectors.
• Over 5 years of dedicated experience in website design and development, encompassing both corporate and consumer-facing digital properties.

Required Skills:

• Demonstrated expertise in industry-standard design and prototyping tools, including Figma (with full-scale prototype creation), Adobe Creative Suite, Sketch, Figjam, and Canvas.
• A strong, compelling portfolio that showcases user-centered design methodologies applied to mobile applications, web platforms, and successful marketing campaigns.
• Proven experience in leading and mentoring design teams, fostering a collaborative environment, and successfully implementing and managing scalable design systems.
• Proficiency in marketing software suites, including experience with Meta (Facebook) Ads Manager, Google Tag Manager, Google Ads, and Google Analytics for campaign tracking and performance analysis.
• Familiarity with web development technologies such as Webflow, HTML, CSS, and JavaScript, enabling effective communication and handoffs with development teams.
• Solid understanding of financial industry regulations, specifically FCA guidelines, and a strong commitment to adhering to accessibility standards (e.g., WCAG compliance).
• Experience in performance optimization techniques for web applications and digital assets.

Preferred Skills:

• A genuine passion for financial inclusion and the mission to democratize wealth management for broader societal benefit.
• Exceptional communication, presentation, and interpersonal skills, with a proven ability to influence and gain buy-in from stakeholders at all organizational levels.
• An agile mindset, demonstrating the ability to thrive in a dynamic, fast-paced environment that combines startup agility with corporate structure.
• A strong commitment to ethical design practices, prioritizing user privacy, data security, and transparency in all design solutions.
• Familiarity with API integrations and data flow architectures, understanding how design interfaces with backend systems and data pipelines.
• Experience with data analysis and interpretation to drive design decisions and measure impact.

📝 Enhancement Note: The "About You" section strongly implies a need for operational excellence in design delivery. The mention of "Marketing softwares like Meta, Google tag manager, Google ads and Google analytics" and "Webflow and HTML/CSS/JavaScript for effective developer handoffs" points to a need for understanding and optimizing GTM and product development workflows. The "Desirable Attributes" like "Agile mindset" and "startup-like environment within a corporate structure" suggest a need for adaptability and process-orientation, key for operational roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 7 years of user-centered design work, with a strong emphasis on fintech or D2C digital products.
• Specific case studies demonstrating end-to-end website design and development projects (5+ years' experience), highlighting contributions to performance, accessibility, and SEO improvements.
• Examples of leading design teams, including team structure, mentorship approaches, and fostering a collaborative design culture.
• Demonstrations of scalable design system implementation, including style guides, component libraries, and their impact on consistency and efficiency.
• Evidence of creating full-scale prototypes in Figma and high-fidelity designs for mobile, web, and marketing assets.
• Case studies detailing the application of user research (qualitative and quantitative) and A/B testing to inform design decisions and achieve measurable outcomes.
• Examples of how sustainable design principles (e.g., dark mode) and adaptive interfaces were incorporated.
• Demonstrations of experience with marketing software (Meta, Google Tag Manager, Google Analytics) and their integration into design and campaign workflows.

Process Documentation:

• Prepare to discuss your process for developing and implementing design roadmaps aligned with business goals, including how user research and market trends are integrated.
• Be ready to explain your workflow for creating wireframes, prototypes, and high-fidelity designs, and how you collaborate with developers for pixel-perfect implementation.
• Document your approach to conducting user research, A/B testing, and analytics reviews to drive measurable improvements in user journeys (e.g., onboarding flows).
• Outline your methodology for championing and ensuring WCAG compliance and accessibility across all digital touchpoints.
• Detail your experience in establishing and maintaining design systems and guidelines, including their governance and evolution.
• Be prepared to describe how you introduce and manage automation workflows (e.g., n8n, Make.com) to streamline design-to-development and design-to-marketing handoffs.
• Showcase your process for staying ahead of UX trends and regulatory requirements and experimenting with new tools.

📝 Enhancement Note: The portfolio requirements are highly specific and geared towards demonstrating operational proficiency in design delivery. The emphasis on "end-to-end website design and development," "scalable design system implementation," "automation workflows," and "process for developing and implementing design roadmaps" indicates an expectation for candidates to showcase not just creative output but also the structured, efficient processes behind it. This aligns with operational roles that focus on efficiency, scalability, and process optimization.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Head of Design and UX role in London, with 7+ years of experience in fintech/D2C platforms, the estimated salary range for this position is between £75,000 and £100,000 per annum. This range accounts for the senior leadership nature of the role, the specific industry expertise required, and the cost of living in London.

Benefits:

• Holiday: 182 hours (equivalent to 26 days) of annual leave, providing ample time for rest and rejuvenation.
• Quilter Incentive Scheme: Eligibility to participate in a company-wide incentive scheme designed to reward business performance and individual contributions.
• Pension Scheme: A generous, non-contributory company pension scheme, with options for employees to boost their retirement savings through personal contributions.
• Private Medical Insurance: Standard single cover provided, with the flexibility to extend coverage to partners and children at an additional cost.
• Life Assurance: A comprehensive death-in-service benefit, covering 4 times the employee's annual salary.
• Income Protection: A robust income protection policy providing 75% of salary, less state benefits, payable after 26 weeks of absence due to illness or injury.
• Healthcare Cash Plan: Available specifically for employees based in Jersey.
• Flexible Benefits (UK Employees): A range of additional flexible benefits selectable via convenient salary deduction, allowing customization of benefits packages.

Working Hours:

• Standard working hours are 40 hours per week. While the role is on-site, the company culture may allow for some flexibility in daily start/end times, subject to team and business needs, promoting a healthy work-life balance for operations and design professionals.

📝 Enhancement Note: The salary estimate is based on research for senior design leadership roles in London within the financial services and technology sectors. It considers the specified experience level and the strategic importance of the role. The benefits package is comprehensive, reflecting standard offerings for established UK-based companies, with a focus on long-term employee well-being and financial security, which is attractive to operations professionals seeking stability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Wealth Management & Fintech. Quilter operates in the established financial services sector with a significant focus on modernizing and delivering services through a D2C investment platform. This dual nature means embracing traditional financial rigor alongside agile fintech innovation. Company Size: Quilter plc is a large, publicly traded FTSE-250 company, overseeing significant customer investments. This implies a structured corporate environment with established processes, but also a commitment to transformation and customer-centricity. The "startup-like environment within a corporate structure" for Quilter Invest suggests a dynamic segment within the larger organization. Founded: Quilter has a history rooted in financial services, but Quilter Invest itself is positioned as a modern, digitally-focused platform. This blend suggests a culture that respects heritage while aggressively pursuing future growth and innovation.

Team Structure:

• The Design and UX function will likely be a core part of the Quilter Invest product and marketing teams, reporting to the Commercial Director.
• The Head of Design and UX will be responsible for building and managing a growing design team, indicating a team leadership and development focus.
• Close collaboration is expected with Product, Engineering, Marketing, Compliance, and the central Quilter Group Brand teams, highlighting a matrixed and cross-functional operational environment.

Methodology:

• Data Analysis & Insights: Emphasis on using user research, A/B testing, and analytics (Clarity, GA) to drive design decisions and demonstrate impact.
• Workflow Planning & Optimization: Focus on creating efficient processes for design, development, and marketing handoffs, including the use of automation tools.
• Automation & Efficiency: Proactive introduction of automation (n8n, Make.com) to streamline processes and reduce time-to-market for digital assets and content.

Company Website: https://www.quilter.com/

📝 Enhancement Note: The company context highlights a significant transformation imperative. For an operations-focused role, this means an opportunity to influence and build processes from a relatively early stage within Quilter Invest, while leveraging the stability and resources of the larger Quilter plc. The emphasis on "customer centricity" and "modernizing" aligns with a GTM operations focus on user experience and acquisition.

📈 Career & Growth Analysis

Operations Career Level: This role is a senior leadership position, functioning as a "Head of" for a critical operational function (Design & UX) within Quilter Invest. It requires strategic vision, team management capabilities, and deep functional expertise in user experience and digital design. The level signifies responsibility for defining and executing the design strategy that directly impacts user acquisition, engagement, and retention, crucial for a D2C platform's success.

Reporting Structure: The Head of Design and UX reports directly to the Commercial Director. This places the role at a strategic level, closely aligned with business growth and revenue-generating activities, bridging creative execution with commercial objectives. This reporting line is typical for key operational leaders in GTM functions.

Operations Impact: The impact of this role on revenue is significant. By crafting exceptional user experiences for the Quilter Invest platform, the Head of Design and UX will directly influence:

• User Acquisition: Through optimized website design, SEO, and compelling marketing assets.
• Conversion Rates: By improving onboarding flows, simplifying investment processes, and enhancing overall usability.
• Customer Retention: By delivering a seamless, intuitive, and valuable user experience that encourages continued engagement.
• Brand Perception: By ensuring a strong, consistent, and modern brand identity across all digital touchpoints.
• Operational Efficiency: Through the implementation of design systems and automation workflows, reducing time-to-market and development costs.

Growth Opportunities:

• Operations Skill Development: Opportunity to lead and scale a design team, developing leadership and team management skills in a growing D2C fintech environment.
• Strategic Influence: Play a pivotal role in shaping the product and marketing strategy of Quilter Invest, gaining exposure to broader business decision-making processes.
• Industry Expertise: Deepen knowledge in fintech UX, wealth management, regulatory compliance, and emerging digital trends (gamification, AI interfaces).
• Process Improvement Leadership: Lead initiatives to optimize design and development workflows, introducing automation and best practices that can be replicated across other operational areas.
• Potential for broader GTM/Product Operations leadership: Success in this role could open doors to more expansive roles within product development, marketing operations, or overall commercial operations leadership at Quilter.

📝 Enhancement Note: This analysis highlights the strategic operational importance of the Head of Design and UX role. It's not just about aesthetics; it's about driving business outcomes through optimized user journeys and efficient processes. The growth opportunities are framed within an operational context, focusing on leadership, process optimization, and strategic impact.

🌐 Work Environment

Office Type: The role is based at Quilter's London office, specifically at Senator House. This suggests a professional, corporate office environment designed to foster collaboration and productivity. Given the "on-site" designation, it implies a commitment to in-person teamwork.

Office Location(s): London, United Kingdom (Senator House). This prime London location offers excellent accessibility via public transport and proximity to business hubs, which is advantageous for attracting talent and facilitating client/partner interactions.

Workspace Context:

• Collaborative Environment: The office setting is expected to facilitate regular, in-person collaboration with Product, Engineering, Marketing, and other key stakeholders, crucial for agile workflows and rapid iteration.
• Operations Tools & Technology: Access to a robust technology stack, including industry-standard design software (Figma, Adobe Suite), prototyping tools, and potentially collaboration platforms, will be available to support the design and UX operations.
• Team Interaction: Opportunities for direct interaction with the design team, cross-functional colleagues, and senior leadership, fostering a dynamic and communicative work atmosphere. The role also involves building and mentoring the design team, shaping the immediate workspace culture.

Work Schedule: The standard working hours are 40 hours per week. While on-site, the company's culture may permit some flexibility in daily schedules to accommodate operational needs and individual work styles, balancing the demands of design execution with personal well-being.

📝 Enhancement Note: The on-site requirement is key here. For operations roles, this often signifies a preference for strong team cohesion, spontaneous collaboration, and a dedicated work environment. The emphasis on London as a location suggests a competitive talent pool and a dynamic business environment.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your CV and portfolio by the recruitment team to assess alignment with essential qualifications and experience.
2. Hiring Manager Interview: An in-depth discussion with the Commercial Director to explore your leadership experience, strategic vision, approach to team management, and understanding of the fintech/D2C landscape. Expect questions about your past successes in driving user engagement and business growth through design.
3. Portfolio Presentation & Case Study: A dedicated session where you will present your portfolio, focusing on 2-3 key projects that demonstrate your expertise in user-centered design, website optimization, design systems, and team leadership. Be prepared to discuss your process, rationale, challenges, and measurable outcomes for each case study.
4. Cross-Functional Interview: An interview with key stakeholders from Product, Engineering, and Marketing to assess your collaboration style, ability to work within agile workflows, and understanding of their respective functions. Questions will focus on how you partner to achieve shared goals.
5. Final Interview/Panel: Potentially a final discussion with senior leadership or a panel to evaluate cultural fit, strategic alignment with Quilter's values, and overall suitability for the Head of Design and UX role.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience in fintech/D2C, website design/development, design systems, and team leadership. Prioritize case studies with demonstrable impact on user acquisition, conversion, or retention.
• Structure for Impact: For each case study, clearly articulate the problem, your role and process, the solutions implemented, the tools used, and the quantifiable results achieved (e.g., % increase in conversion, reduction in bounce rate, improvement in task completion time).
• Highlight Operational Aspects: Emphasize how you optimized workflows, implemented design systems for efficiency, collaborated with development teams, and utilized data to inform decisions. Discuss any automation you introduced.
• Demonstrate Leadership: Include examples of how you've led, mentored, and grown design teams. Showcase your ability to foster a collaborative and innovative culture.
• Address Accessibility & Performance: Explicitly detail your approach to ensuring WCAG compliance and website performance optimization in your presented work.
• Tailor to Quilter Invest: Research Quilter Invest's current platform and marketing. Be prepared to offer insights or initial thoughts on potential areas for design improvement, demonstrating your proactive thinking.

Challenge Preparation:

• Design Challenge (Potential): You may be given a short, focused design challenge or asked to critique an existing feature, requiring you to apply your UX thinking and present your recommendations concisely and with data-backed rationale.
• Process & Automation Discussion: Be ready to discuss your experience with agile methodologies and how you've leveraged tools like n8n or Make.com to streamline design-to-development or design-to-marketing handoffs.
• Stakeholder Management Scenarios: Prepare for questions about how you handle design disagreements, prioritize competing requests from different departments, and communicate complex design decisions to non-design stakeholders.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to present their operational capabilities through their portfolio and interview responses. The emphasis on "quantifiable results," "optimized workflows," and "automation" directly addresses the operational nature of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (including Figjam and full-scale prototyping), Adobe Creative Suite (Photoshop, Illustrator, After Effects), Sketch, Canvas. These are essential for creating wireframes, high-fidelity mockups, interactive prototypes, and visual assets.
• Website Development & CMS: Webflow, experience with HTML, CSS, and JavaScript for effective developer handoffs and potential direct implementation.
• Automation & Workflow: n8n, Make.com (or similar integration/automation platforms) for streamlining design-to-development and design-to-marketing processes.

Analytics & Reporting:

• User Behavior Analytics: Microsoft Clarity, Google Analytics (GA4) for tracking user journeys, identifying pain points, and measuring performance.
• Marketing Analytics: Meta Ads Manager, Google Ads, Google Tag Manager for campaign performance tracking, conversion attribution, and SEO monitoring.
• Dashboarding: Experience with tools that can visualize design performance metrics and user engagement data (specific tools not listed, but proficiency in data interpretation is key).

CRM & Automation:

• CRM Context: While not directly a CRM role, understanding how design integrates with customer data and marketing automation platforms (e.g., for personalized user journeys) is beneficial.
• Integration: Familiarity with APIs and data flows is desirable, indicating an understanding of how design interfaces with backend systems and customer data.

📝 Enhancement Note: This section details the specific technology stack, which is critical for operations professionals. Proficiency in design tools is expected, but the inclusion of "automation workflows (n8n, Make.com)" and "familiarity with API and data flows" highlights the operational and technical integration aspects of the role.

👥 Team Culture & Values

Operations Values:

• Do the Right Thing: Applied to design, this means prioritizing ethical design practices, user privacy, transparency, and ensuring compliance with financial regulations (FCA). It also means acting with integrity in team dynamics and stakeholder interactions.
• Always Curious: Encourages continuous learning about UX trends, fintech innovations, new design tools, and user behaviors. This value drives experimentation with new approaches (gamification, AI interfaces) and a proactive stance on staying ahead of the curve.
• Embrace Challenge: This value translates to tackling complex design problems, driving transformation within Quilter Invest, and pushing creative boundaries to achieve ambitious business outcomes. It also means being open to feedback and iterating on designs.
• Stronger Together: Fosters a collaborative approach to design, working closely with Product, Engineering, and Marketing. It emphasizes open communication, active listening, constructive feedback, and shared ownership of design outcomes.

Collaboration Style:

• Cross-Functional Integration: A highly collaborative style is expected, with seamless integration between Design, Product, Engineering, and Marketing teams, operating within agile frameworks.
• Process Review & Feedback: An open culture for reviewing workflows, providing constructive feedback on designs, and iterating based on team input and user data.
• Knowledge Sharing: Encouraging the sharing of design best practices, tool efficiencies, and insights from user research across teams to foster continuous improvement and collective learning.

📝 Enhancement Note: The company values are directly mapped to operational behaviors and expectations for a design leader. The emphasis on "ethical design," "continuous learning," "driving transformation," and "collaboration within agile frameworks" are all hallmarks of effective operations team culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Navigating the complex regulatory landscape of financial services (FCA guidelines) while pushing innovative UX boundaries. Preparation involves understanding regulatory requirements and developing compliant yet engaging user experiences.
• Integrating Startup Agility with Corporate Structure: Operating effectively within a large corporate entity (Quilter plc) while maintaining the speed and adaptability of a "startup-like environment" for Quilter Invest. This requires strong stakeholder management and process negotiation skills.
• Scaling Design Systems and Processes: Establishing and maintaining scalable design systems and automation workflows that can support rapid growth and evolving product demands. This requires strategic planning and robust documentation.
• Demonstrating ROI of Design: Quantifying the impact of design and UX improvements on key business metrics (acquisition, conversion, retention) to justify investment and secure resources. This involves strong data analysis and presentation skills.
• Managing Evolving UX Trends: Keeping pace with rapid advancements in UI patterns, interaction design, and new technologies (e.g., AI, voice interfaces) and integrating them effectively. Continuous learning and experimentation are key.

Learning & Development Opportunities:

• Operations Leadership & Team Building: Opportunity to build, mentor, and lead a high-performing design team, developing advanced leadership and people management skills within an operational context.
• Fintech & Wealth Management Expertise: Deepen domain knowledge in the financial services industry, understanding its unique user needs and regulatory challenges.
• Process Optimization & Automation: Lead initiatives to refine and automate design and GTM processes, gaining hands-on experience with efficiency gains through tools like n8n or Make.com.
• Strategic Influence: Contribute to the broader product and commercial strategy of Quilter Invest, gaining exposure to executive-level decision-making.
• Industry Engagement: Potential to attend industry conferences, workshops, and pursue certifications relevant to UX, fintech, and design leadership.

📝 Enhancement Note: This section focuses on the operational challenges inherent in bridging design with business objectives and corporate structures. The growth opportunities are framed around developing operational leadership, strategic thinking, and process optimization skills.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a design roadmap that aligns with aggressive business goals in a regulated industry like fintech. How do you incorporate user research and market trends?" (Focus on strategic planning, data integration, and risk management).
• "How do you foster collaboration between design, product, and engineering teams in an agile environment? Provide an example of a time you successfully navigated conflicting priorities or technical constraints." (Highlight cross-functional collaboration, communication, and problem-solving skills).
• "Walk me through a complex UX challenge you solved for a D2C platform. What was your approach, what tools did you use, and what were the measurable outcomes?" (Prepare a detailed case study emphasizing your problem-solving methodology and data-driven results).

Company & Culture Questions:

• "What excites you about Quilter Invest's mission and the opportunity to democratize wealth management? How do your design principles align with our company values like 'Always Curious' and 'Embrace Challenge'?" (Research Quilter's mission, values, and recent news. Connect your personal approach to their stated culture).
• "How would you approach building and mentoring a design team at Quilter Invest, considering it's within a larger corporate structure but aims for a startup-like feel?" (Discuss your leadership philosophy, team-building strategies, and how you foster an innovative yet accountable environment).
• "How do you measure the success and ROI of design initiatives within a D2C platform? What KPIs are most important to you?" (Be prepared to discuss metrics like conversion rates, task completion times, user satisfaction scores, customer lifetime value, and operational efficiency gains).

Portfolio Presentation Strategy:

• Storytelling for Impact: Frame your portfolio presentations as compelling narratives. Clearly define the problem, your unique contribution, the innovative solutions you developed, and the tangible business impact achieved.
• Data-Driven Rationale: For each project, present the data that informed your decisions (user research, analytics, A/B test results) and the data that demonstrates the success of your solutions (quantifiable improvements).
• Demonstrate Operational Efficiency: Highlight how you leveraged design systems, automation tools (n8n, Make.com), and efficient handoff processes to deliver results quickly and scalably.
• Showcase Leadership: Clearly articulate your role in leading teams, mentoring designers, and influencing strategic direction.
• Concise and Focused: Aim for clarity and conciseness. Select 3-4 of your strongest projects that best represent the requirements of this specific role.

📝 Enhancement Note: This preparation guide emphasizes how to frame responses and portfolio presentations to showcase operational proficiency, strategic thinking, and leadership capabilities relevant to a senior GTM operations role.

📌 Application Steps

To apply for this Head of Design and UX position:

• Submit your application through the provided Workday link: https://quilter.wd3.myworkdayjobs.com/External-Career-Site/job/London/Head-of-Design-and-UX_R4951
• Optimize Your Resume: Tailor your CV to highlight your experience in fintech/D2C, senior design leadership, website design and development, design systems, team management, and any experience with automation tools like n8n or Make.com. Use keywords from the job description.
• Curate Your Portfolio: Select 3-4 of your strongest case studies that demonstrate your expertise in user-centered design, website optimization, accessibility, and team leadership. Ensure each case study clearly outlines the problem, your process, solutions, tools used, and quantifiable results. Include examples of design system implementation and any automation workflows you've managed.
• Prepare Your Presentation: Practice presenting your portfolio and key case studies. Focus on storytelling, data-backed rationale, and clearly articulating the operational and business impact of your work. Be ready to discuss your leadership approach and collaboration style.
• Research Quilter and Quilter Invest: Understand the company's mission, values, and the specific goals of the Quilter Invest platform. Prepare thoughtful questions to ask the interviewers about their strategy, challenges, and team culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.