Graduate User Interface (UI) Designer

📍 Job Overview

Job Title: Graduate User Interface (UI) Designer Company: RACV Location: Melbourne, Victoria, Australia Job Type: Full-time, Internship Category: Design Operations / User Experience Date Posted: August 1, 2025 Experience Level: 0-2 Years Remote Status: On-site

🚀 Role Summary

• This graduate program offers a structured 12-month rotational experience, providing hands-on exposure to various business functions within a large, dynamic organization.
• The role focuses on User Interface (UI), User Experience (UX), and Product Design, involving user research, prototyping, and design application using industry-standard tools.
• Successful candidates will engage with senior leadership through dedicated sessions and contribute to a capstone project, presenting recommendations on business challenges.
• The program aims to develop a strong foundation for a long-term career at RACV, emphasizing continuous learning, collaboration, and personal growth within a purpose-driven environment.

📝 Enhancement Note: While the title is "Graduate User Interface (UI) Designer," the role's rotational nature and exposure to UX and Product Design suggest a broader User Experience (UX) Operations or Design Operations focus, encompassing the lifecycle of digital product development and user journey optimization. The emphasis on business challenges and senior leadership exposure indicates a strategic component to the role, aligning with GTM (Go-To-Market) readiness through user-centric design.

📈 Primary Responsibilities

• Participate in three distinct four-month rotations across key business areas to gain comprehensive organizational understanding and practical experience.
• Conduct user research to gather insights into user needs, behaviours, and pain points to inform design decisions and product strategies.
• Develop and iterate on user interface designs, wireframes, and prototypes using tools such as Figma and Miro to visualize and test design concepts.
• Collaborate with cross-functional teams, including product managers, engineers, and marketing, to ensure seamless integration of design solutions across various platforms and initiatives.
• Contribute to a capstone project that addresses a specific business problem, culminating in a presentation of findings and recommendations to senior leadership.
• Actively engage in the Graduate Learning Series, networking events, and mentorship programs to foster professional development and acclimatize to the corporate environment.
• Assist in the implementation and refinement of design systems and style guides to ensure consistency and usability across all digital touchpoints.
• Stay abreast of emerging design trends, AI technologies, and user experience best practices to contribute innovative solutions.

📝 Enhancement Note: The responsibilities highlight a mix of tactical design execution and strategic involvement. The rotational aspect implies exposure to different operational facets of RACV, from customer-facing digital products to internal process improvements, all viewed through a design lens. This role is positioned to build a foundational understanding of how design impacts business operations and customer engagement.

🎓 Skills & Qualifications

Education:

• Bachelor’s Degree in UX Design, Industrial Design, Digital Communications, or a closely related discipline.
• Must have completed studies by the end of 2025 or within the last two years.

Experience:

• Previous work experience in a similar field (e.g., UX/UI design, product development, digital marketing) is advantageous but not strictly required for this graduate program.
• Demonstrated understanding of user-centered design principles and methodologies through academic projects, internships, or personal portfolios.

Required Skills:

• User Research: Ability to conduct user interviews, surveys, and usability testing to gather actionable insights.
• Prototyping & Wireframing: Proficiency in creating low-fidelity and high-fidelity prototypes using tools like Figma, Sketch, or Adobe XD.
• Design Software: Familiarity with design tools such as Figma and Miro for collaborative design and ideation.
• Communication Skills: Excellent written and verbal communication abilities to articulate design concepts, provide feedback, and present findings effectively.
• Interpersonal Skills: Strong ability to build rapport, foster relationships, and collaborate effectively with diverse teams and stakeholders.
• Teamwork: Proven ability to work collaboratively in a team environment, contributing positively to group projects and objectives.
• Adaptability & Eagerness to Learn: A proactive mindset with a strong desire to acquire new skills, embrace new challenges, and grow within a dynamic corporate setting.

Preferred Skills:

• Product Design Principles: Understanding of the product development lifecycle and how design integrates with business goals.
• AI Exposure: Interest or basic understanding of how AI technologies can be integrated into user experiences.
• Data Analysis: Ability to interpret user data and feedback to drive design improvements.
• Agile Methodologies: Familiarity with Agile or Scrum frameworks and their application in design processes.

📝 Enhancement Note: The "0-2 years" experience level and "completed studies by end of 2025 or within the last 2 years" clearly define this as an entry-level, graduate position. The emphasis on "strong communication and interpersonal skills" and "relationship builder and team player" points towards a need for candidates who can integrate well into team workflows and contribute positively to collaborative design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 well-documented design projects that demonstrate the end-to-end design process, from research and ideation to prototyping and final design.
• Projects should highlight problem-solving skills, user-centric thinking, and the ability to translate user needs into effective design solutions.
• Include clear explanations of the design rationale, challenges faced, and the impact of design decisions, ideally with measurable outcomes or user feedback.
• Demonstrate proficiency with design tools such as Figma and Miro, showcasing the ability to create interactive prototypes and user flows.

Process Documentation:

• Clearly articulate the design process followed for each project, including user research methodologies, wireframing stages, prototyping iterations, and user testing approaches.
• Document the decision-making process, explaining why certain design choices were made and how they align with project goals or user requirements.
• Provide examples of how feedback was incorporated into the design process, demonstrating an iterative and collaborative approach.
• For projects involving collaboration, clearly define your role and contributions within the team to showcase teamwork and communication skills.

📝 Enhancement Note: For a graduate role, the portfolio is critical for demonstrating potential rather than extensive experience. The focus should be on the thought process, problem-solving approach, and understanding of design methodologies, rather than solely on polished final deliverables. Highlighting academic projects or personal passion projects that showcase design thinking and tool proficiency will be key.

💵 Compensation & Benefits

Salary Range:

• Starting salary of AUD $80,000 per annum, inclusive of superannuation.

Benefits:

• Structured Graduate Program: A comprehensive 12-month program designed for professional development and career growth.
• Support Network: Access to mentors, buddies, and a dedicated graduate program manager for guidance and support.
• Learning Series: A 7-part Graduate Learning Series focused on building networks and corporate acclimatization.
• Senior Leadership Exposure: Opportunities to interact with and present to senior leaders through dedicated sessions.
• Capstone Project: A challenging project working with fellow graduates on a business problem.
• Rotational Experience: Three four-month rotations offering diverse hands-on experience across the organization.
• Permanent Full-Time Opportunity: Potential for a permanent full-time position following successful completion of the graduate program.
• Purpose-Driven Organization: The opportunity to contribute to RACV's mission in areas like home, cleaner energy, motoring & mobility, and leisure.

Working Hours:

• Standard full-time working hours are assumed to be approximately 38-40 hours per week, typical for a graduate program in Australia.
• Occasional travel to multiple work locations may be required.

📝 Enhancement Note: The salary of $80,000 AUD is competitive for a graduate role in Melbourne, Australia, reflecting the comprehensive program and the value RACV places on its emerging talent. The benefits are heavily focused on development and career progression, which are key attractors for graduate candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance, Financial Services, Automotive, Tourism, and Leisure. RACV is a diversified organization that provides a wide range of services to its members. Company Size: RACV is a large organization, likely employing several thousand people across various departments and locations. This scale offers opportunities for broad exposure and diverse career paths. Founded: RACV was founded in 1903, indicating a long-standing history and established presence in Victoria, Australia. Its longevity suggests a stable and reputable employer, with a deep understanding of its member needs and market dynamics.

Team Structure:

• The UI Designer Graduate will likely be part of a broader Digital Design, Product, or Technology team.
• Rotations may place the graduate within different departments, such as Digital Experience, Product Development, Marketing, or even specific business units like Motoring or Insurance.
• The team structure emphasizes collaboration and cross-functional interaction, with opportunities to work alongside experienced designers, product managers, and business stakeholders.

Methodology:

• RACV likely employs a mix of methodologies, including Agile for digital product development, and potentially more traditional project management approaches for larger, longer-term initiatives.
• Design thinking and user-centered design principles are expected to be integral to their approach, especially within the digital and product teams.
• Data analysis and insights will be used to inform design decisions and measure the success of digital products and services.

Company Website: https://www.racv.com.au/

📝 Enhancement Note: As a member-based organization, RACV's culture is likely focused on service, member satisfaction, and community impact. For a design graduate, this means understanding how design contributes to member experience and business value across a diverse range of offerings. The company's long history suggests a blend of established processes with a need for innovation from new talent.

📈 Career & Growth Analysis

Operations Career Level: Entry-level Graduate position within the Design or Product Development function. This role is designed as a stepping stone into a professional career. Reporting Structure: The graduate will report to a Graduate Program Manager for the duration of the program, with day-to-day guidance and project oversight provided by managers and mentors within the teams they rotate through. Operations Impact: As a UI Designer, the impact is directly on the user experience of RACV's digital products and services. This influences customer engagement, satisfaction, and ultimately, business outcomes such as conversion rates, retention, and brand perception. By improving user interfaces and workflows, the role contributes to operational efficiency and customer loyalty.

Growth Opportunities:

• Skill Specialization: Develop expertise in UI design, UX research, prototyping, and potentially product strategy through focused rotations and learning opportunities.
• Industry Exposure: Gain deep insights into the insurance, automotive, and leisure sectors, understanding how design functions within these diverse industries.
• Career Progression: Potential to move into permanent roles such as Junior UI/UX Designer, Product Designer, or other related digital roles within RACV after the graduate program.
• Networking: Build a professional network within RACV through mentorship, team collaborations, and exposure to senior leaders.
• Leadership Potential: The capstone project and exposure to senior leaders provide early opportunities to demonstrate leadership qualities and strategic thinking.

📝 Enhancement Note: The rotational structure is a key element for career growth, allowing exploration of different facets of the business and identifying areas of interest for specialization. The program's design aims to accelerate career development by providing structured learning and real-world project experience from the outset.

🌐 Work Environment

Office Type: The role is based at RACV's office at 485 Bourke Street, Melbourne. This is likely a modern, professional corporate office environment. Office Location(s): Primarily based in Melbourne, Victoria, Australia, with potential for occasional travel to other RACV work locations as required by the rotations or projects.

Workspace Context:

• The workspace will likely be collaborative, with open-plan areas and meeting rooms designed to facilitate teamwork and communication.
• Access to standard office technology, including computers, design software, and collaboration platforms, will be provided.
• Opportunities for interaction with the design team, product teams, and other graduates will be frequent, fostering a supportive and engaging work environment.
• The corporate setting of Bourke Street provides access to city amenities and a professional urban workspace.

Work Schedule:

• The schedule will be aligned with standard business hours, likely Monday to Friday.
• While the program is 12 months, the rotations may offer varying project demands, but the core structure is full-time employment.

📝 Enhancement Note: The "on-site" nature of the role means candidates should be prepared for a traditional office environment. The Melbourne CBD location is a significant draw, offering a vibrant work setting. The requirement for occasional travel suggests flexibility and a willingness to adapt to different work locations within RACV's network.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit resume, cover letter, graduate transcript, and preferred program stream.
• Online Assessments: This includes an AI online chat interview (approx. 20 minutes), psychometric testing, and a video interview. These stages assess cognitive abilities, personality traits, and communication skills.
• Assessment Day: Successful candidates may be invited to a face-to-face assessment day. This typically involves group activities, individual presentations, and interviews with hiring managers and team members to evaluate problem-solving, teamwork, and cultural fit.
• Final Evaluation: Based on performance across all stages, final candidates are selected.

Portfolio Review Tips:

• Project Selection: Choose 2-3 projects that best showcase your UI design skills, problem-solving approach, and understanding of the design process. Prioritize quality over quantity.
• Process Clarity: For each project, clearly articulate your role, the problem you were solving, your design process (research, ideation, prototyping, testing), and the final outcome. Use visuals effectively.
• Tool Proficiency: Highlight your use of Figma and Miro, demonstrating your ability to create interactive prototypes and collaborate on designs.
• Impact & Rationale: Explain the rationale behind your design decisions and, if possible, quantify the impact or user feedback received.
• Storytelling: Present your portfolio as a narrative, guiding the reviewer through your thought process and design journey.

Challenge Preparation:

• AI Chat Interview: Prepare concise, clear answers to common graduate assessment questions. Be ready to discuss your motivations, skills, and career aspirations.
• Psychometric Testing: Practice numerical, verbal, and logical reasoning tests to improve speed and accuracy.
• Video Interview: Ensure a professional setting, good lighting, and audio. Practice answering behavioral questions using the STAR method (Situation, Task, Action, Result).
• Assessment Day: Be prepared for group exercises that test collaboration and problem-solving. Practice presenting your portfolio confidently and answering questions about your design choices. Research RACV's values and recent initiatives to demonstrate genuine interest.

📝 Enhancement Note: The multi-stage interview process, including AI and psychometric assessments, is common for large graduate programs. Candidates should focus on demonstrating not just technical design skills but also soft skills like communication, teamwork, and a proactive learning attitude, which are heavily weighted in these evaluations.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design workflows. Proficiency is expected for creating interactive user interfaces.
• Miro: Utilized for collaborative brainstorming, user journey mapping, wireframing, and visual ideation. Demonstrates ability to work effectively in a remote or hybrid team setting.

Analytics & Reporting:

• While not explicitly mentioned for this role, an understanding of how to interpret user analytics (e.g., from tools like Google Analytics, Hotjar) to inform design decisions would be beneficial.
• Familiarity with data visualization tools for presenting research findings or design impact metrics could be a plus.

CRM & Automation:

• Less directly relevant to a UI Designer role, but an awareness of how design integrates with CRM systems (e.g., Salesforce) or marketing automation platforms to deliver personalized user experiences would be advantageous.
• Familiarity with project management tools (e.g., Jira, Asana, Trello) for tracking design tasks and collaborating with development teams is often expected.

📝 Enhancement Note: The explicit mention of Figma and Miro highlights the core tools RACV uses for its digital design operations. Candidates should be prepared to demonstrate practical application of these tools in their portfolio and during the interview process. Exposure to AI technologies is also noted as a growing area of interest for the company.

👥 Team Culture & Values

Operations Values:

• Member Focus: A strong commitment to understanding and serving the needs of RACV members, translating into user-centric design practices.
• Collaboration: Emphasis on working together across teams and departments to achieve common goals, fostering a supportive and inclusive environment.
• Innovation: Encouraging new ideas and approaches to improve products, services, and member experiences, particularly in the digital space.
• Integrity: Upholding high ethical standards in all business dealings and maintaining trust with members and stakeholders.
• Continuous Improvement: A drive to constantly learn, adapt, and enhance processes and outcomes, reflecting a growth mindset.

Collaboration Style:

• Expect a collaborative environment where design is integrated early and often with product management, engineering, and marketing teams.
• Open communication channels, regular feedback sessions, and cross-functional workshops are likely part of the standard operating procedure.
• The graduate program itself is structured around collaboration, with opportunities to work with other graduates on shared projects and initiatives.

📝 Enhancement Note: RACV's values, particularly "Member Focus" and "Collaboration," are directly relevant to a design role. Candidates should be able to articulate how they embody these values through their design approach and teamwork. The company's long history and member-based structure likely foster a culture of trust and long-term relationships.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Rotations: Adapting to new teams, projects, and stakeholders every four months requires strong adaptability and quick learning.
• Balancing Learning and Contribution: Effectively managing learning objectives alongside project deliverables in each rotation.
• Cross-functional Communication: Effectively communicating design concepts and rationale to non-design stakeholders with varying technical backgrounds.
• Translating Business Needs into Design: Understanding diverse business objectives across RACV's various sectors and translating them into user-friendly digital experiences.

Learning & Development Opportunities:

• Structured Training: Participation in the 7-part Graduate Learning Series and ongoing mentorship provides formal learning pathways.
• On-the-Job Learning: Hands-on experience with real projects and exposure to senior leaders offer practical skill development.
• Industry Trends: Opportunity to explore emerging technologies like AI and their application in UI/UX design.
• Mentorship Programs: Guidance from experienced professionals within RACV to foster career growth and skill enhancement.
• Networking: Building a professional network within a large, established organization.

📝 Enhancement Note: The primary challenge for a graduate is managing the transition from academia to a professional environment and excelling across diverse project scopes. The growth opportunities are significant, designed to provide a well-rounded foundation for a career in design operations and product development.

💡 Interview Preparation

Strategy Questions:

• Why RACV? Why this Graduate Program? Research RACV's mission, values, and recent projects. Connect your aspirations and skills to the program's offerings and the company's goals.
• Tell me about a time you faced a challenge in a project and how you overcame it. Use the STAR method to structure your answer, highlighting problem-solving, resilience, and learning.
• How do you approach user research and incorporate user feedback into your designs? Discuss your understanding of user-centered design principles and your experience with specific research methods.
• Describe your experience with Figma/Miro. How have you used these tools in your projects? Be prepared to discuss specific features and workflows you've utilized.
• How do you prioritize tasks when working on multiple projects or facing tight deadlines? Demonstrate your organizational and time management skills.

Company & Culture Questions:

• What are RACV's core values, and how do you see yourself embodying them? Refer to the values discussed earlier (Member Focus, Collaboration, Integrity, etc.) and provide examples from your experience.
• How do you handle constructive criticism or feedback on your designs? Emphasize openness to feedback and a commitment to improvement.
• Describe your ideal team environment and how you contribute to a positive team dynamic. Focus on collaboration, communication, and mutual support.

Portfolio Presentation Strategy:

• Concise Storytelling: For each project, clearly articulate the problem, your process, your role, and the outcome in 3-5 minutes.
• Visual Clarity: Use high-quality visuals (screenshots, mockups, prototypes) to illustrate your design process and final deliverables.
• Highlight Process: Emphasize your thought process, design rationale, and how you responded to challenges or feedback, rather than just showing final screens.
• Tool Demonstration: If possible, have interactive prototypes ready to showcase within Figma or a similar tool.
• Q&A Readiness: Anticipate questions about your design choices, challenges, and how your work aligns with user needs and business goals.

📝 Enhancement Note: The interview process is designed to assess not only design aptitude but also cultural fit and potential. Candidates should prepare to articulate their understanding of RACV's business and how design contributes to member value and business objectives. Demonstrating a proactive, collaborative, and learning-oriented mindset is crucial.

📌 Application Steps

To apply for this graduate UI Designer position:

• Click "Apply Now" on the RACV careers portal and log in or create a candidate profile.
• Tailor Your Resume: Highlight relevant academic projects, internships, and technical skills (Figma, Miro, user research) using keywords from the job description. Quantify achievements where possible.
• Craft a Compelling Cover Letter: Clearly state your interest in the RACV Graduate Program, your preferred stream, and how your skills and aspirations align with the role and company values.
• Prepare Your Portfolio: Ensure your portfolio is polished, easily navigable, and showcases 2-3 strong UI/UX projects that demonstrate your design process and problem-solving abilities. Be ready to discuss it in detail.
• Practice for Assessments: Familiarize yourself with the types of online assessments (AI chat, psychometric tests, video interviews) and practice answering common graduate interview questions using the STAR method. Research RACV thoroughly.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.