FT Framer

📍 Job Overview

Job Title: FT Framer Company: Michaels Stores Location: Hawthorne, California, United States Job Type: FULL_TIME Category: Retail Operations / Custom Framing Specialist Date Posted: 2025-07-31T00:00:00 Experience Level: 0-2 Years Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department, driving sales through consultative selling and relationship building.
• Key responsibilities include executing operational standards, adhering to Standard Operating Procedures (SOPs), and maintaining department presentation to enhance the customer shopping experience.
• The position requires proficiency in operating specialized framing equipment and demonstrating strong attention to detail in order to complete framing orders accurately and on time.
• Candidates will act as a resource for other team members, potentially taking a lead role in the absence of a manager, and will contribute to achieving key performance indicators (KPIs) through sales and production efforts.

📝 Enhancement Note: While the title "FT Framer" and the description suggest a hands-on role in custom framing, the emphasis on "building customer relationships," "driving KPIs," and "acting in a lead capacity" indicates a component of retail sales management and operational oversight beyond basic production. The "0-2 Years" experience level suggests an entry-level to junior role, but the responsibilities touch upon foundational leadership and sales performance management.

📈 Primary Responsibilities

• Build and nurture customer relationships by implementing the "Elevated ABC Deliver" personal designer approach to create bespoke Custom Framing solutions.
• Drive sales and production targets by effectively engaging customers, understanding their needs, and presenting appropriate framing options.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements and company standards.
• Maintain the ready-made frame department and other assigned areas, including SISO (Shop-In-Shop Out) and Directed Replenishment, ensuring visual merchandising standards are met.
• Provide friendly and efficient customer service, assisting customers with product location, offering solutions, and ensuring a positive shopping experience.
• Operate the cash register and execute cash handling procedures according to company standards, including providing a fast and friendly checkout experience.
• Act as a resource for team members, providing assistance and training on framing processes, product knowledge, and customer engagement techniques.
• Support the Framing Manager in achieving departmental Key Performance Indicators (KPIs) by actively contributing to sales, production, and operational efficiency.
• Participate actively in truck un-loads and stocking processes, ensuring adherence to truck standards and completion within budget.
• Educate customers on the benefits of the Rewards program and facilitate new enrollments.
• Promote and educate customers on the Voice of Customer (VOC) survey to gather valuable feedback.
• Assist with and support Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales execution, operational upkeep, and team support. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing service, requiring product knowledge and sales acumen. The need to "act in a lead capacity" and "support and assist Framing Manager in driving KPI's" points towards developing leadership and performance management skills.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required. Additional training in visual merchandising or customer service is a plus.

Experience:

• Minimum of 0-2 years of experience in a customer-facing retail environment.
• Demonstrated ability to follow processes and operational guidelines, with a focus on quality and efficiency.

Required Skills:

• Customer Service Excellence: Proven ability to build rapport with customers, actively listen to their needs, and provide solutions that enhance their shopping experience.
• Sales Acumen: Aptitude for consultative selling, understanding customer requirements for custom framing, and recommending appropriate products and services to meet those needs.
• Operational Execution: Ability to adhere to Standard Operating Procedures (SOPs), maintain department standards, and manage inventory tasks accurately.
• Teamwork and Collaboration: Capacity to work effectively with team members, provide assistance, and contribute to a positive and productive work environment.
• Cash Handling Proficiency: Skill in operating a cash register, processing transactions accurately, and adhering to cash management policies.
• Basic Technical Skills: Competency in basic computer operations and measuring skills.
• Equipment Operation: Ability to learn and safely operate framing equipment and glass cutters.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales role, particularly in a department store or specialty retail setting.
• Custom Framing Experience: Previous experience in custom framing, including knowledge of materials, design principles, and production techniques.
• Training and Mentorship: Experience in training or mentoring junior team members on operational procedures and customer service standards.
• Visual Merchandising: Understanding of visual merchandising principles to maintain an appealing and organized department.

📝 Enhancement Note: The qualifications emphasize strong interpersonal skills for customer engagement and sales, alongside the practical ability to operate specialized equipment and manage retail operations. The "0-2 Years" experience level suggests the role is suitable for individuals starting their careers or transitioning into a customer-facing, operational role, with a clear preference for prior retail and sales experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate examples of customer interaction that led to successful sales or problem resolution in a retail setting.
• Showcase an understanding of process adherence, perhaps through examples of following specific retail procedures or operational guidelines.
• Illustrate an ability to manage multiple tasks and priorities effectively, a common requirement in fast-paced retail environments.
• Provide evidence of attention to detail, particularly in relation to product accuracy or order fulfillment, which is critical for custom framing.

Process Documentation:

• Candidates are expected to understand and follow documented Standard Operating Procedures (SOPs) for all aspects of the job, from customer engagement to production and sales.
• Familiarity with maintaining organized work areas and managing inventory through directed replenishment processes is essential.
• The ability to document and report on key activities, such as sales performance or operational issues, may be required.

📝 Enhancement Note: While a formal "portfolio" in the traditional sense might not be expected for an entry-level retail role, candidates should be prepared to discuss their past experiences using concrete examples that demonstrate the required skills and adherence to processes. This could include recounting specific customer interactions, detailing how they managed tasks, or explaining how they followed procedures in previous roles.

💵 Compensation & Benefits

Salary Range:

• $17.75 - $20.90 per hour. This range reflects the expected compensation for a full-time position at Michaels Stores in the Hawthorne, California area, considering the entry-level to junior experience requirements and the specific responsibilities of the Framer role.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.
• Paid Time Off (PTO): Generous paid time off benefits for both full-time and part-time team members.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Significant discounts on Michaels products and services.
• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours:

• This is a full-time position, typically requiring approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, aligning with retail operational needs.

📝 Enhancement Note: The salary range provided is competitive for entry-level retail positions in California, especially considering the specialized nature of custom framing and the company's commitment to employee well-being. The benefits package is robust, offering significant value beyond the hourly wage.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Arts and Crafts Retail. Michaels is the leading creative destination in North America, operating over 1,300 stores across the US and Canada. The company's purpose is to "fuel the joy of creativity."

Company Size:

• Large enterprise with over 1,300 stores and a significant online presence. This scale offers opportunities for structured training, clear operational guidelines, and potential for advancement within a well-established retail framework.

Founded:

• Founded in 1973 and headquartered in Irving, Texas. Michaels has a long history and a strong brand presence in the creative retail market.

Team Structure:

• The Framer typically reports to a Framing Manager or Store Manager.
• The role involves direct interaction with customers and collaboration with other store team members, including sales associates and potentially other department specialists.
• Cross-functional collaboration within the store is expected, particularly with sales floor associates to drive customer traffic to the framing department and ensure a cohesive customer experience.

Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions.
• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs) and company programs.
• Data-driven insights may come from sales performance metrics, customer feedback (VOC surveys), and inventory management data.

Company Website:

• www.michaels.com

📝 Enhancement Note: Michaels operates within a competitive retail landscape, prioritizing customer experience and operational excellence. The company culture aims to be inclusive and supportive, fostering creativity and teamwork. Understanding the brand's focus on "the joy of creativity" is key to aligning with their values.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned at an entry-level to junior associate level within the retail operations framework. It focuses on executing specific departmental operations (custom framing) and providing direct customer service.

Reporting Structure:

• The FT Framer typically reports to an immediate supervisor, such as a Framing Manager or Store Manager, who oversees departmental performance and team coordination.

Operations Impact:

• The Framer directly impacts store revenue through sales of custom framing services and products.
• By ensuring a high-quality customer experience and efficient operations within the framing department, the role contributes to overall customer satisfaction and store profitability.
• Effective execution of operational standards and sales techniques can influence key performance indicators (KPIs) like average transaction value, conversion rates, and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and consultative sales, developing specialized craft and retail sales skills.
• Leadership Progression: Potential to advance to roles such as Framing Manager, Assistant Store Manager, or other leadership positions within Michaels stores through demonstrated performance and leadership potential.
• Cross-Functional Training: Exposure to various aspects of retail store operations, providing a broad understanding of the business.
• Specialization: Deeper specialization within the framing craft, potentially leading to master framer or design consultant roles.

📝 Enhancement Note: For individuals starting in retail operations, this role offers a clear path for skill development in a specialized area. Progression opportunities are tied to performance, customer engagement, and willingness to take on more responsibility, aligning with typical retail career ladders.

🌐 Work Environment

Office Type:

• The work environment is a public retail store setting, specifically within a Michaels arts and crafts store. The framing department is a distinct area within the store.

Office Location(s):

• The specific location is Hawthorne, CA, at 14370 Ocean Gate Ave. This is a standard retail store location.

Workspace Context:

• Collaborative Environment: Team members work closely together in a fast-paced retail setting, requiring constant communication and mutual support.
• Tools and Technology: Access to standard retail point-of-sale (POS) systems, basic computer workstations for order management, and specialized framing equipment (e.g., mat cutters, framing tools, heat press).
• Interaction Opportunities: Frequent interaction with customers, providing direct service and sales opportunities. Opportunities to collaborate with other store associates to enhance the overall customer experience.

Work Schedule:

• The schedule is flexible to meet business needs, including nights, weekends, and early mornings. As a full-time position, it typically involves around 40 hours per week, with specific shifts determined by store operational requirements.

📝 Enhancement Note: The work environment is typical of a retail store, demanding adaptability to customer flow and operational demands. The framing shop itself is a specialized workspace with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screen to assess basic qualifications and interest.
• In-Person Interview: Candidates will typically undergo one or more in-person interviews at the store. This may involve meeting with the Framing Manager and/or the Store Manager.
• Situational Questions: Expect questions related to customer service scenarios, problem-solving, sales techniques, and how you would handle specific operational tasks.
• Skills Assessment: You might be asked to demonstrate basic measuring skills or discuss your understanding of operational processes.
• Cultural Fit: Interviews will assess alignment with Michaels' values, focus on creativity, customer service, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to discuss your past experiences with concrete examples.
• Customer Service Examples: Detail instances where you went above and beyond for a customer, resolved a complaint, or built a strong customer relationship.
• Sales Achievements: Be ready to share examples of sales successes, such as meeting targets, upselling products, or contributing to revenue growth.
• Process Adherence: Discuss how you've followed procedures in previous roles, managed tasks efficiently, and maintained accuracy.
• Problem-Solving: Prepare examples of challenges you've faced and how you successfully overcame them.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to hypothetical situations you might encounter, such as handling a difficult customer, managing a busy period, or dealing with a product issue.
• Sales Pitch Practice: Be ready to articulate how you would approach a customer in the framing department and guide them through the selection process.
• Operational Awareness: Demonstrate an understanding of the importance of maintaining a clean, organized, and well-stocked store environment.

📝 Enhancement Note: The interview process is designed to evaluate both your practical skills and your alignment with the company's customer-centric and operational values. Preparation should focus on showcasing relevant experiences that demonstrate your ability to engage customers, drive sales, and maintain operational standards.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing customer transactions, sales, returns, and managing customer accounts.
• Basic Computer Workstation: For accessing company systems, managing orders, and potentially utilizing internal communication tools.
• Fabrication Equipment:
  • Mat Cutters: For precision cutting of mats used in framing.
  • Framing Tools: Various hand and power tools used for assembling frames, cutting glass, and finishing projects.
  • Heat Press: Potentially used for specific framing applications or mounting.
• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate sizing and cutting.

Analytics & Reporting:

• Sales Performance Dashboards: Access to reports on individual and departmental sales metrics, KPIs, and transaction data.
• Inventory Management Systems: Tools for tracking stock levels, managing replenishment, and monitoring product movement.
• Customer Relationship Management (CRM) Elements: Potentially integrated within the POS system to track customer preferences, purchase history, and loyalty program engagement.

CRM & Automation:

• Rewards Program Software: Used for enrolling customers and tracking loyalty benefits.
• Order Management Systems: Software to track custom framing orders from placement through completion and pickup.
• Company Intranet/Communication Platforms: For accessing company policies, training materials, and internal communications.

📝 Enhancement Note: Proficiency with POS systems and the ability to quickly learn specialized framing equipment are critical. While advanced analytics tools are unlikely for this role, understanding how to interpret basic sales and inventory data is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to foster loyalty and positive experiences.
• Creativity: Embracing and promoting creativity, aligning with Michaels' core mission.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.
• Integrity: Adhering to company policies, ethical standards, and maintaining honesty in all interactions.
• Accountability: Taking ownership of responsibilities, including operational tasks, sales targets, and customer satisfaction.
• Efficiency: Striving for efficient processes in framing production, sales, and general store operations.

Collaboration Style:

• Cross-functional Integration: Working closely with sales associates and other store personnel to ensure a seamless customer journey from browsing to custom framing services.
• Process Review: Encouraging adherence to established procedures and providing constructive feedback to team members to maintain quality and efficiency.
• Knowledge Sharing: Actively sharing product knowledge, sales techniques, and operational best practices with colleagues to enhance team performance.
• Supportive Environment: Fostering a supportive atmosphere where team members can assist each other, especially during peak times or when facing challenges.

📝 Enhancement Note: The team culture at Michaels is built around a shared passion for creativity and a commitment to customer service. Success in this role depends on integrating well with the existing store team and contributing positively to the overall operational and customer experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing High Customer Volume: Effectively serving multiple customers simultaneously, especially during peak seasons or promotions, while maintaining quality and service standards.
• Precision and Detail in Framing: Ensuring accuracy in measurements, cuts, and assembly for custom framing orders to meet customer expectations and company quality standards.
• Balancing Sales and Production: Juggling sales responsibilities with the hands-on production work required for custom framing.
• Staying Current with Product Knowledge: Keeping up-to-date with new framing materials, techniques, and product offerings to effectively advise customers.
• Adapting to Retail Fluctuations: Responding to changing customer demands, seasonal trends, and operational adjustments within the retail environment.

Learning & Development Opportunities:

• Specialized Craft Training: Gaining in-depth expertise in custom framing techniques, design principles, and material selection.
• Sales and Customer Service Training: Developing advanced skills in consultative selling, customer relationship management, and conflict resolution.
• Operational Skill Enhancement: Improving proficiency in inventory management, visual merchandising, and retail process execution.
• Potential for Advancement: Opportunities to grow into leadership roles within Michaels stores, managing teams and departments.
• Industry Exposure: Learning about the broader arts, crafts, and home décor market through product engagement and customer interactions.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and valuable customer service experience within a well-known retail brand. Challenges are typical of a busy retail environment, requiring strong organizational and interpersonal skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "How would you approach a customer who seems unsure about their framing needs?" or "Describe a time you dealt with a difficult customer and how you resolved the situation." Prepare specific examples from your experience.
• Sales Techniques: "How do you identify customer needs and recommend solutions?" or "What steps would you take to upsell a customer on premium framing options?" Be ready to discuss your sales process.
• Operational Awareness: "How do you ensure accuracy when performing detailed tasks like cutting or measuring?" or "What is your approach to maintaining a clean and organized workspace?"
• Teamwork and Leadership: "Describe a time you helped a colleague or worked effectively as part of a team." or "How would you handle a situation where you are asked to step into a lead role?"

Company & Culture Questions:

• Brand Alignment: "What appeals to you about Michaels and our focus on creativity?" Research the company's mission and values.
• Team Dynamics: "How do you contribute to a positive team environment?" Be prepared to discuss your collaborative style.
• Motivation: "Why are you interested in the Framer position specifically?" Connect your skills and interests to the role's requirements.

Portfolio Presentation Strategy:

• STAR Method: Structure your answers using the Situation, Task, Action, Result (STAR) method to provide clear and impactful examples of your experience.
• Quantify Achievements: Whenever possible, use numbers to illustrate your successes (e.g., "increased sales by X%," "served Y customers per shift").
• Focus on Relevance: Tailor your examples to highlight skills directly applicable to customer service, sales, operations, and attention to detail.
• Enthusiasm for Creativity: Convey genuine interest in the arts and crafts, and how you can translate that passion into excellent customer experiences.

📝 Enhancement Note: Preparation should focus on articulating your customer service philosophy, sales approach, and operational discipline through concrete examples. Demonstrating enthusiasm for the creative aspect of Michaels and a willingness to learn are also key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Optimization: Tailor your resume to highlight customer service, sales experience, attention to detail, and any relevant operational or technical skills. Use keywords from the job description such as "customer service," "sales," "framing," "operations," and "teamwork."
• Prepare Specific Examples: Gather concrete examples of your customer interactions, sales successes, problem-solving abilities, and experience with operational tasks to use during interviews. Practice using the STAR method.
• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and recent initiatives to demonstrate genuine interest and cultural fit.
• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on how your skills and experiences align with the FT Framer role and the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.