Freelance Sr. UX Designer

📍 Job Overview

Job Title: Freelance Sr. UX Designer Company: Klick Health Location: Toronto, Ontario, Canada Job Type: Freelance/Contract Category: User Experience (UX) Design / Strategy Date Posted: July 22, 2025 Experience Level: Mid-Senior Level (3-6 years) Remote Status: Hybrid

🚀 Role Summary

• This role is a strategic and hands-on UX Design position focused on creating and iterating user experiences within the healthcare sector, leveraging AI-powered tools.
• Responsibilities include user research, strategic design system development, prototyping, and collaboration with cross-functional teams to deliver exceptional digital experiences for patients and healthcare professionals.
• The position requires a blend of strategic thinking, user-centric design principles, and a strong understanding of technical feasibility and business viability for clients.
• Success in this role hinges on strong communication, stakeholder management, and the ability to translate complex user needs and business objectives into actionable design solutions.

📝 Enhancement Note: While the core request is for operations roles, this input is for a UX Designer. The enhancement focuses on interpreting UX responsibilities through an operational lens, emphasizing process, strategy, and efficiency in design delivery, which are key to operational excellence in any function. The "operations" category is adapted to "User Experience (UX) Design / Strategy" to reflect the actual role.

📈 Primary Responsibilities

• Conduct comprehensive customer research, including usability testing, tree testing, and card sorting, to uncover user needs and pain points in the healthcare space.
• Develop strategic design systems and user flows that enhance experiences across multiple digital channels and platforms.
• Utilize AI-powered tools and platforms (e.g., Figma Make, Firebase) to create interactive prototypes and detailed design specifications.
• Collaborate closely with Project Management, Client Services, Technology, and Creative teams to ensure seamless project execution from ideation to launch and optimization.
• Facilitate collaborative design workshops with internal teams and external clients to gather insights, align on strategies, and gain consensus for project progression.
• Translate client business objectives and user needs into technically feasible and viable design solutions that drive positive customer impact.
• Present experience strategies and design recommendations clearly and concisely to stakeholders to gain buy-in and move projects forward.
• Contribute to the optimization of digital experiences, including websites, prototypes, iPad apps, and web-based applications.

📝 Enhancement Note: These responsibilities are framed to highlight the operational aspects of UX design, such as process-driven research, system development, collaboration workflows, and strategic presentation, crucial for a UX practitioner in an agency setting.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 3-6 years of professional experience in User Experience (UX) Design, with a proven track record of creating detailed specifications for web applications, websites, and mobile applications.
• Demonstrated experience in interaction design and creating interactive prototypes across various devices and form factors.
• Experience managing multiple stakeholders, both internal and external, effectively navigating diverse perspectives and requirements.
• Exposure to working within an agency setting or a similarly fast-paced, client-service-oriented environment.

Required Skills:

• UX Design & Strategy: Proven ability to define user needs, business goals, and translate them into effective design strategies.
• Interaction Design & Prototyping: Expertise in designing intuitive user interactions and creating high-fidelity, interactive prototypes.
• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, and design system management.
• User Research Methodologies: Familiarity with planning and executing user research activities such as usability testing, tree testing, and card sorting.
• Design Systems & Accessibility: Understanding of design system principles, components, and best practices for creating accessible digital experiences (WCAG compliance).
• Web Technologies: Basic understanding of underlying web technologies (HTML, CSS, JavaScript) to inform design feasibility.
• Stakeholder Management: Strong ability to communicate with, influence, and manage expectations of various internal and external stakeholders.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex design concepts clearly and persuasively.
• Problem-Solving: Strategic and critical thinking skills to systematically approach and solve complex design challenges.

Preferred Skills:

• AI-Powered Design Tools: Demonstrated interest and aptitude for adopting and utilizing next-generation AI-assisted design platforms.
• Healthcare Industry Experience: Prior experience working within the healthcare, health tech, biotechnology, or pharmaceutical industries.
• Analytics & Metrics: An analytical mind that understands the context of web metrics and marketing performance to inform design decisions.

📝 Enhancement Note: The skills are categorized into required and preferred, with an emphasis on practical application and industry-specific knowledge relevant to UX roles. The experience level is inferred from the 3-6 year requirement, aligning with mid-to-senior level expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX design projects, demonstrating end-to-end design process from research to final implementation.
• Evidence of strategic thinking, including how user needs and business objectives were identified and addressed.
• Examples of detailed interaction design specifications and interactive prototypes created using industry-standard tools like Figma.
• Case studies that clearly articulate the problem, your role, the process followed, design decisions, and the impact of your work.
• Demonstrations of collaboration with cross-functional teams and how feedback was incorporated into the design process.

Process Documentation:

• Projects should highlight your approach to user research, including methodologies used and key findings.
• Showcase your process for developing and implementing design systems, ensuring consistency and scalability.
• Include examples of how you translated research insights and business requirements into actionable design specifications.
• Demonstrate your workflow for iterating on designs based on feedback, testing, and performance data.

📝 Enhancement Note: Portfolio requirements are tailored to showcase the operational rigor and strategic execution expected from a senior UX designer, focusing on process, collaboration, and impact, which are key evaluation criteria in design roles.

💵 Compensation & Benefits

Salary Range:

• As a freelance role, compensation will be project-based or hourly. Based on industry standards for a Sr. UX Designer with 3-6 years of experience in Toronto, Canada, an estimated hourly rate would range from CAD $70 to CAD $120, depending on project scope, complexity, and the candidate's specific expertise.

Benefits:

• As a freelance contractor, standard employee benefits such as health insurance, paid time off, and retirement plans are typically not included.
• Opportunity to work on innovative projects within the healthcare industry leveraging cutting-edge AI technology.
• Gain experience with a leading agency known for its strategic approach and client-centric solutions.
• Access to Klick's extensive network and potential for ongoing project opportunities.
• Collaborative work environment with a large and diverse Strategy team.

Working Hours:

• This is a freelance position, with hours expected to align with project demands. A typical full-time engagement would involve approximately 35-40 hours per week, with flexibility often available depending on project milestones and team needs.

📝 Enhancement Note: Salary is estimated based on typical freelance rates for this experience level and location. Benefits are described in the context of a freelance engagement, highlighting non-monetary advantages and potential for future work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Marketing & Technology. Klick Health operates at the intersection of marketing, technology, and healthcare, focusing on digital solutions that connect patients, healthcare professionals, and brands. Company Size: Klick Health is a large, established agency, indicated by its significant presence and diverse teams. This size offers opportunities for collaboration with specialists across various disciplines. Founded: Klick was founded in 2000. Its history as a digital-first agency in the healthcare space suggests a culture of innovation and adaptation to evolving technologies and client needs.

Team Structure:

• This role is part of Klick’s Strategy team, which is one of the largest and most diverse in the agency world.
• The UX Designer will report to a UX Lead or Strategy Director and work closely with Project Managers, Client Services, Creative Directors, and Technology specialists.
• Collaboration is cross-functional, involving close partnerships with teams responsible for client relationships, creative development, and technical implementation.

Methodology:

• Klick emphasizes a data-driven and strategic approach to client solutions, integrating user research, market analysis, and technological capabilities.
• Design processes are iterative and collaborative, focusing on delivering measurable impact for clients and improving user experiences.
• There's a strong emphasis on innovation, particularly with the integration of new technologies like AI into design and strategy workflows.

Company Website: https://www.klick.com/

📝 Enhancement Note: Company context is derived from the description of Klick Health as a large, innovative healthcare agency, highlighting its integrated approach and focus on digital solutions and new technologies.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, indicating a mid-to-senior level of expertise within the UX design discipline. It requires a solid foundation in core UX principles and methodologies, coupled with strategic thinking and the ability to lead design aspects of projects. Reporting Structure: The Sr. UX Designer will likely report to a UX Lead, Design Director, or a Strategy Director within Klick Health. They will collaborate extensively with project teams, including Project Managers, Account Managers, Creative teams, and Technology leads. Operations Impact: The UX Designer's impact is directly tied to the effectiveness and user-friendliness of the digital solutions Klick develops for its healthcare clients. By creating intuitive and engaging experiences, they contribute to client success metrics such as user engagement, conversion rates, patient adherence, and overall brand perception within the healthcare ecosystem.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX, such as user research, interaction design, or design systems, with a focus on AI-driven design tools.
• Industry Expertise: Develop specialized knowledge and a strong portfolio within the healthcare and health tech sectors, a growing and impactful field.
• Project Leadership: Potential to lead UX efforts on larger or more complex projects, taking on greater responsibility and strategic input.
• Client Relationship Building: Enhance skills in client communication, workshop facilitation, and presenting design strategies, leading to more senior client-facing roles.
• Agency Growth: As a freelance contractor, successful performance can lead to long-term engagements and opportunities to transition into full-time roles within Klick.

📝 Enhancement Note: Career growth is framed around the development of specialized UX skills, industry knowledge, and leadership potential within an agency context, aligning with typical career trajectories for senior design professionals.

🌐 Work Environment

Office Type: Klick Health is known for its modern, collaborative office spaces. While the role is hybrid, the in-office experience is designed to foster creativity and teamwork. Office Location(s): The primary office location for this role is Toronto, Ontario. Klick has a significant presence in Toronto, offering a vibrant and accessible work environment.

Workspace Context:

• The hybrid model allows for a balance between focused individual work and collaborative team sessions.
• In-office days are likely to be used for brainstorming, design sprints, client meetings, and team alignment, promoting direct interaction with colleagues.
• Access to Klick's resources, including technology, design software, and potentially specialized research facilities, will support the UX design process.
• The environment is expected to be dynamic, fast-paced, and intellectually stimulating, common in agency settings.

Work Schedule:

• As a hybrid role, expect a mix of remote and in-office work days. Specific days for in-office presence will likely be determined by project needs and team coordination.
• The overall work schedule is flexible within project constraints, typical for freelance engagements, with core hours often observed for team collaboration.

📝 Enhancement Note: The work environment is described based on typical agency settings and the hybrid nature of the role, emphasizing collaboration, flexibility, and access to resources.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio for suitability and experience.
• Portfolio Presentation & Discussion: You will likely be asked to present a selection of your work, discussing your process, design decisions, and impact. Be prepared to articulate your approach to strategic UX design, user research, and AI tool integration.
• Skills Assessment: May include a design challenge or case study to evaluate your problem-solving abilities, strategic thinking, and proficiency with tools like Figma.
• Team/Stakeholder Interviews: Conversations with potential team members (UX Leads, Project Managers, Creative Directors) to assess cultural fit, collaboration style, and communication skills.
• Final Interview: A discussion with senior leadership to finalize fit and discuss project specifics.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best showcase your skills in strategic UX design, interaction design, prototyping, and ideally, healthcare-related projects or complex digital platforms.
• Tell a Story: For each project, clearly articulate the business problem, user needs, your specific role and contributions, the design process, key decisions, and measurable outcomes or learnings.
• Highlight AI Integration: If possible, showcase projects where you've explored or implemented AI-assisted design tools or strategies.
• Focus on Process: Emphasize your systematic approach to research, ideation, prototyping, testing, and iteration.
• Showcase Collaboration: Demonstrate how you've worked with diverse teams and managed stakeholder expectations. Prepare to discuss how you facilitate workshops and present findings.

Challenge Preparation:

• Anticipate UX Challenges: Be ready for hypothetical scenarios involving user research, problem definition, ideation, and solution design within a healthcare context.
• Figma Proficiency: Practice common Figma tasks efficiently, such as creating components, auto layout, prototyping flows, and preparing design specifications.
• Strategic Thinking: Prepare to discuss how you would approach a new project, identify key user segments, and define success metrics for a digital healthcare product.
• Communication: Practice explaining your design rationale clearly and concisely, as if presenting to clients or non-design stakeholders.

📝 Enhancement Note: The application and portfolio review process is detailed to provide actionable advice for candidates, focusing on demonstrating strategic thinking, process rigor, and effective communication, which are key evaluation points for senior UX roles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, design system management, and collaboration. Proficiency is a core requirement.
• AI-Assisted Design Platforms: Experience or a strong willingness to learn and utilize next-gen tools like Figma Make, Firebase, or similar AI-powered design and development platforms.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools (e.g., InVision, Adobe XD) can be beneficial.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and performance metrics.
• User Research Platforms: Experience with tools for usability testing, card sorting, tree testing, and surveys (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey).

CRM & Automation:

• While not a direct CRM role, an understanding of how UX design integrates with CRM strategies and marketing automation platforms can be advantageous in understanding the broader client ecosystem.

📝 Enhancement Note: The tools and technology stack are focused on UX design, prototyping, and research, with an emphasis on Figma and the emerging area of AI-assisted design tools, reflecting the job description's specific mention of these.

👥 Team Culture & Values

Operations Values:

• Curiosity & Continuous Learning: A core value driving the adoption of new technologies like AI and a willingness to explore innovative design approaches.
• Humility & Collaboration: An emphasis on teamwork, respecting diverse perspectives, and working together to achieve client goals.
• Detail-Orientation & Rigor: A commitment to thoroughness in research, design execution, and documentation to ensure high-quality outcomes.
• Strategic & Analytical Thinking: Valuing a data-informed approach to problem-solving and decision-making, considering both user needs and business impact.
• Client-Centricity: A focus on understanding and meeting client objectives to deliver impactful solutions.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with diverse teams (Project Management, Client Services, Creative, Technology) to ensure holistic project success.
• Workshop Facilitation: Actively engaging teams and clients in collaborative design sessions to foster shared understanding and co-create solutions.
• Feedback & Iteration: An open culture for providing and receiving constructive feedback to continuously refine designs and strategies.
• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings within the UX community and across project teams.

📝 Enhancement Note: Team culture and values are interpreted from the "Attributes" section of the job description, emphasizing qualities that contribute to an effective and collaborative UX design process within an agency environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating AI Tools: Adapting to and effectively integrating new AI-powered design tools into existing workflows, requiring continuous learning and experimentation.
• Healthcare Complexity: Understanding the unique regulatory, ethical, and user landscape of the healthcare industry, which can be intricate and highly regulated.
• Balancing Strategy & Execution: Effectively translating high-level strategic objectives into detailed, feasible design specifications while managing client expectations.
• Fast-Paced Agency Environment: Thriving in a dynamic agency setting that requires adaptability, quick turnaround times, and managing multiple projects simultaneously.

Learning & Development Opportunities:

• AI in Design: Deepen expertise in leveraging AI for design ideation, prototyping, and optimization, positioning you at the forefront of UX innovation.
• Healthcare Domain Expertise: Build specialized knowledge in health tech, patient engagement, and healthcare professional workflows, a valuable niche in the market.
• Agency Best Practices: Gain exposure to a wide range of client challenges and learn best practices in client management, strategic planning, and cross-functional collaboration.
• Mentorship: Access to experienced UX leaders and strategists within Klick's large team for guidance and career development.

📝 Enhancement Note: Challenges are identified based on the role's focus on AI, healthcare, and agency work. Growth opportunities are linked to developing specialized skills and gaining experience in these areas.

💡 Interview Preparation

Strategy Questions:

• "How would you approach understanding the business objectives and user needs for a new digital health platform targeting chronic disease management?" (Prepare to discuss research methods, stakeholder interviews, and user journey mapping.)
• "Describe a time you used AI-powered tools in your design process. What were the benefits and challenges?" (Be ready to showcase any relevant experience or articulate your learning strategy for AI tools.)
• "How do you balance user experience goals with technical feasibility and business constraints when designing for clients?" (Focus on your problem-solving approach and ability to find pragmatic solutions.)

Company & Culture Questions:

• "What interests you about Klick Health and our work in the healthcare industry?" (Research Klick's recent projects, values, and their position in the market.)
• "How do you approach collaboration with diverse teams (e.g., creative, tech, client services)?" (Provide specific examples of successful cross-functional teamwork.)
• "How do you ensure your designs are both user-centric and contribute to measurable business outcomes?" (Be prepared to discuss metrics, analytics, and ROI in your case studies.)

Portfolio Presentation Strategy:

• Start with Strategy: Begin each case study by clearly outlining the client's challenge and the user problem you aimed to solve.
• Show, Don't Just Tell: Use visuals (wireframes, prototypes, research artifacts) to illustrate your process and design solutions.
• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., increased engagement, improved task completion rates, positive user feedback).
• Articulate Your Role: Be clear about your specific contributions, especially if working on a team project.
• Practice Your Narrative: Rehearse your presentation to ensure a smooth, confident, and concise delivery within the allotted time.

📝 Enhancement Note: Interview preparation focuses on anticipating questions relevant to UX strategy, AI tools, healthcare context, and agency collaboration, with specific advice on portfolio presentation to highlight key competencies.

📌 Application Steps

To apply for this freelance Sr. UX Designer position:

• Submit your application through the provided link on Lever.co.
• Portfolio Tailoring: Ensure your portfolio prominently features projects demonstrating your strategic UX thinking, interaction design skills, and experience with Figma. Highlight any healthcare-related projects or your approach to complex digital platforms.
• Resume Optimization: Craft your resume to clearly articulate your 3-6 years of experience, emphasizing achievements related to user research, prototyping, stakeholder management, and ideally, agency or fast-paced environments. Use keywords found in the job description.
• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on telling a compelling story about your process, decision-making, and the impact of your work. Be ready to discuss your familiarity with or eagerness to learn AI-assisted design tools.
• Company Research: Familiarize yourself with Klick Health's work, values, and their approach to healthcare innovation. Understand their agency model and what makes them a leader in the field.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions for a UX Design role. All details should be verified directly with Klick Health before making application decisions.