Framer-PT

📍 Job Overview

Job Title: Framer-PT Company: Michaels Stores Location: Store - 9530 Birkdale Crossing, Huntersville, North Carolina, United States Job Type: PART_TIME Category: Retail Operations / Sales Support Date Posted: 2025-11-24 Experience Level: 0-2 years Remote Status: On-site

🚀 Role Summary

• Engage with customers to understand their framing needs and provide expert solutions, driving sales within the custom framing department.
• Execute high-quality framing orders accurately and on time, ensuring adherence to Standard Operating Procedures (SOPs) and company programs.
• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, contributing to an appealing store environment.
• Provide exceptional customer service by assisting shoppers, locating products, and offering creative solutions.

📝 Enhancement Note: This role is within a retail store environment, and while it involves specific framing tasks, it's categorized under Retail Operations due to its customer-facing, sales-driven, and store maintenance responsibilities. The "PT" in the title signifies a Part-Time position.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations, utilizing Elevated ABC (Assume "ABC" refers to a sales/customer engagement methodology) principles to drive sales and production targets for custom framing.
• Complete all custom framing orders with meticulous attention to detail, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.
• Manage and maintain the visual presentation of the ready-made frame department, including Single Item Single Order (SISO) and Directed Replenishment processes, to maximize sales potential and customer appeal.
• Deliver friendly and efficient customer service, actively assisting shoppers in locating products, providing solutions, and ensuring a positive shopping experience.
• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and company policies, including shrink and safety initiatives.
• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck receiving standards and staying within budget guidelines.
• Operate the cash register and execute all cash handling procedures with accuracy and integrity, adhering to established standards.
• Acknowledge all customers entering the store or department, proactively offering assistance, locating products, and providing tailored solutions to meet their creative needs.
• Support and execute all Omni-channel processes, including buy online, pick up in-store (BOPIS) and ship-from-store (SFS) operations, as required.
• Maintain a safe, clean, and clutter-free environment throughout the store and specifically within the framing department.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, visual merchandising, and general store operations. The emphasis on "Elevated ABC" and "Custom Framing solutions" points to a consultative sales approach within a specialized department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions; specific higher education is not typically required for this role.

Experience:

• Entry-level candidates with 0-2 years of experience are suitable, with preference for those possessing retail or customer-facing backgrounds.
• Demonstrated ability to learn and apply new skills, particularly in operating specialized equipment and following detailed processes.

Required Skills:

• Basic computer skills for order processing, inventory lookup, and point-of-sale (POS) system operation.
• Proficiency in basic measuring skills to accurately determine framing dimensions and material needs.
• Ability to learn and operate framing equipment, including specialized tools and a glass cutter, safely and effectively.
• Strong customer service orientation, with the ability to build rapport and understand customer needs.
• Basic math skills for cash handling and order calculations.
• Willingness to learn and adhere to Standard Operating Procedures (SOPs).

Preferred Skills:

• Previous retail experience, particularly in a sales or customer-facing role.
• Experience in selling products and/or services directly to customers, demonstrating persuasive and consultative selling abilities.
• Familiarity with art, design principles, or custom framing techniques.
• Demonstrated creativity and an eye for aesthetics.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate with a focus on foundational retail skills and the capacity to be trained on specialized framing equipment and sales techniques. The "0-2" years of experience aligns with typical entry-level expectations in retail.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate creativity, attention to detail, or problem-solving skills.
• For candidates with prior framing experience, showcasing examples of completed framing projects (e.g., through photos or descriptions) can be beneficial.
• Be prepared to discuss customer interactions and problem-solving scenarios that highlight customer service proficiency.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) are critical. Candidates should be ready to discuss how they follow established processes.
• Familiarity with point-of-sale (POS) systems and basic inventory management processes is advantageous.
• Ability to learn and execute specific workflow for custom framing orders from consultation to completion.

📝 Enhancement Note: Given the entry-level nature and retail environment, a formal process portfolio is less critical than demonstrating practical skills and adherence to established procedures. The focus is on the ability to learn and execute existing company processes.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage, likely ranging from $12.00 to $16.00 per hour. This estimate is based on typical retail associate wages in Huntersville, North Carolina, considering the specialized framing component and the cost of living in the Charlotte metropolitan area.

Benefits:

• Health Insurance: Medical, dental, and vision coverage may be available, often with a waiting period and eligibility requirements for part-time employees.
• Paid Time Off (PTO): Accrual of PTO may be offered, depending on hours worked and company policy.
• Tuition Assistance: Opportunities for educational support may be provided, aiding in professional development.
• Employee Discounts: A significant discount on Michaels products and services is a key perk for employees.
• Potential for Advancement: Opportunities to grow within the company.
• Retirement Savings Plan: Options like a 401(k) may be available for eligible employees.

Working Hours: This is a PART_TIME position. Actual hours will vary based on business needs and scheduling, but may include evenings, weekends, and early mornings. The description mentions "40" as a potential maximum, but as a part-time role, actual weekly hours will likely be less.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the specified location. Benefits listed are based on the provided text, which indicates "robust benefits for both full-time and part-time Team Members." Specific eligibility and details would need to be confirmed directly with Michaels.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the largest specialty arts and crafts retailer in North America, serving a broad customer base interested in creative pursuits, DIY projects, and home décor. Company Size: Over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale. Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable and experienced company culture.

Team Structure:

• The operations team within a store typically includes a Store Manager, Assistant Store Managers, Department Specialists (like this Framer role), and Sales Associates.
• Reporting Structure: This role likely reports to a Department Manager or an Assistant Store Manager, who in turn reports to the Store Manager.
• Cross-functional collaboration: While primarily focused on the framing department, this role collaborates with all store staff for general customer service, stocking, and operational tasks.

Methodology:

• Data Analysis: Focus on sales performance, customer trends, and inventory management to inform operational decisions.
• Workflow Planning: Efficiently managing custom framing orders from customer consultation to production and completion.
• Automation: Utilizing POS systems and potentially inventory management software to streamline operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes a large, established retail presence with a focus on creativity and customer engagement. The culture likely values customer service, creativity, and adherence to operational standards within a dynamic retail environment.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, specialized retail operations role. It focuses on executing specific departmental tasks and customer interactions within the broader store operations framework.

Reporting Structure: Reports to a direct supervisor within the store, likely a Framing Department Manager or an Assistant Store Manager, indicating a defined hierarchy within the retail store operational structure.

Operations Impact: The Framer-PT directly impacts store revenue through custom framing sales and contributes to operational efficiency by ensuring quality production and maintaining department standards. Positive customer experiences in framing can lead to repeat business and brand loyalty.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing design, sales consultation, and advanced framing techniques.
• Retail Management Path: Potential to advance into supervisory roles such as Framing Department Manager, Key Holder, or Assistant Store Manager through demonstrated performance and leadership potential.
• Cross-Training: Opportunity to gain experience in other store departments, broadening retail operational knowledge.
• Specialization: Further specialization within the framing or visual merchandising aspects of retail.

📝 Enhancement Note: Growth opportunities are primarily within the retail store management track or further specialization within the framing department. Progression relies on mastering current responsibilities and demonstrating readiness for increased leadership or specialized tasks.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace will be the sales floor, the ready-made frame department, and the custom framing shop/work area. Office Location(s): The specific store location is Store - 9530 Birkdale Crossing in Huntersville, North Carolina. This is a physical retail store environment.

Workspace Context:

• Collaborative Environment: While a specialized role, interaction with customers and fellow team members is constant. The environment is dynamic and customer-focused.
• Operations Tools & Technology: Access to POS systems, framing equipment, glass cutters, measuring tools, and potentially inventory management software.
• Team Interaction: Regular interaction with sales associates, department managers, and store leadership to coordinate tasks, support customers, and maintain store standards.

Work Schedule: The role is part-time, with work hours including nights, weekends, and early mornings. The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation within this environment.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, demanding adaptability, customer engagement, and the ability to manage tasks within a specialized department while contributing to overall store operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.
• In-Person Interview: Expect one or more interviews at the store location. This will likely involve meeting with the store manager or department manager.
• Situational Questions: Be prepared to answer questions about customer service scenarios, problem-solving, handling difficult customers, and your approach to sales.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss your understanding of the framing process.
• Cultural Fit: The interview will assess your alignment with Michaels' values, particularly regarding creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio isn't critical. Instead, focus on verbally articulating your experience and skills.
• Prepare specific examples of how you've provided excellent customer service, solved a customer's problem, or contributed to a team's success.
• If you have prior framing or design experience, have photos or descriptions ready to share. Be prepared to discuss your creative process and attention to detail.
• Highlight any experience with sales, consultative selling, or achieving sales targets.

Challenge Preparation:

• You might be asked to role-play a customer interaction, such as a customer seeking advice on framing a piece of art. Focus on active listening, asking clarifying questions, and recommending solutions.
• Be ready to discuss your understanding of the basic framing process or how you would approach learning it.
• Demonstrate enthusiasm for creativity and helping customers bring their artistic visions to life.

📝 Enhancement Note: The interview process for this entry-level role will focus heavily on customer service skills, sales aptitude, and the ability to learn and follow procedures. Practical demonstrations and situational questions are more likely than formal portfolio reviews.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized machinery such as mat cutters, frame saws, jointers, and potentially heat presses or vacuum sealers. Proficiency or the ability to quickly learn these is key.
• Glass Cutter: Essential for custom sizing glass or acrylic for frames.
• Measuring Tools: Rulers, tape measures, and calipers for precise measurements of artwork and framing materials.
• Point of Sale (POS) System: For processing transactions, managing customer orders, and accessing inventory information.
• Basic Computer Skills: For accessing company portals, training modules, and communication.

Analytics & Reporting:

• While not directly managing complex analytics, understanding sales reports for the framing department (e.g., custom order volume, revenue, average ticket price) may be part of the role's awareness.

CRM & Automation:

• The POS system likely integrates basic customer relationship management (CRM) functionalities, such as tracking customer purchase history and contact information for order follow-up.
• Inventory management systems (e.g., SISO, Directed Replenishment) help automate stock levels and reordering.

📝 Enhancement Note: The technology stack is heavily focused on specialized physical tools for framing and standard retail operational systems like POS. The emphasis is on practical application and proficiency rather than advanced software management.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creativity is celebrated and encouraged, both in customer projects and employee expression.
• Customer Focus: Prioritizing customer needs and experiences to build loyalty and drive sales.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.
• Quality: Commitment to delivering high-quality products and services, especially in custom framing.
• Integrity: Upholding ethical standards in all transactions and interactions.
• Efficiency: Optimizing processes to ensure smooth operations and timely order fulfillment.

Collaboration Style:

• Customer-Centric: All team members are expected to engage with customers positively and proactively.
• Supportive: Team members assist each other with tasks, especially during busy periods or when specific expertise is needed.
• Process-Oriented: Adherence to company procedures and standards is crucial for consistent operations.
• Learning-Focused: Encouraging continuous learning of new products, techniques, and operational procedures.

📝 Enhancement Note: Michaels' culture appears to be a blend of fostering creativity and adhering to structured retail operations. The values emphasize customer engagement, quality, and teamwork, which are critical for success in a customer-facing, product-specialized role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales targets while also completing production orders accurately and on time.
• Handling Diverse Customer Needs: Meeting the unique design and framing requirements of a wide range of customers and artwork.
• Maintaining Quality Under Pressure: Ensuring high-quality framing work even during peak business periods or when dealing with tight deadlines.
• Learning Specialized Equipment: Mastering the operation and maintenance of various framing tools and machinery safely and efficiently.
• Physical Demands: The role requires standing for long periods, lifting, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Framing Certification: Potential to pursue formal certifications in custom framing through industry organizations or company training programs.
• Sales Training: Development in consultative selling techniques to enhance custom framing sales performance.
• Product Knowledge: Deepening understanding of different framing materials, matting options, and preservation techniques.
• Visual Merchandising Skills: Learning best practices for displaying products and creating appealing retail environments.
• Cross-Training: Gaining exposure to other areas of store operations, potentially leading to broader retail career development.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines direct customer interaction with production work. Growth opportunities are focused on skill development within framing and retail operations, with potential for advancement into leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs, even when they weren't sure what they wanted." (Focus on your customer service, problem-solving, and consultative approach.)
• "How would you approach selling a custom framing package to a customer who is hesitant about the price?" (Highlight value selling, understanding customer priorities, and offering alternatives.)
• "Imagine a customer brings in a valuable or sentimental piece of art. What steps would you take to ensure it's framed correctly and handled with care?" (Emphasize attention to detail, process adherence, and customer reassurance.)
• "How do you prioritize tasks when you have multiple customer consultations and framing orders to complete simultaneously?" (Demonstrate organizational skills, time management, and ability to work under pressure.)

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Connect your passion for creativity, art, or customer service to the company's mission.)
• "How do you contribute to a positive team environment?" (Provide examples of teamwork, communication, and support for colleagues.)
• "What does 'customer-centric' mean to you in a retail setting?" (Discuss your understanding of providing excellent service and exceeding customer expectations.)

Portfolio Presentation Strategy:

• While a formal portfolio isn't required, be ready to verbally present your relevant experiences.
• Prepare 2-3 specific examples of customer interactions, problem-solving situations, or creative projects you've managed.
• For each example, use the STAR method (Situation, Task, Action, Result) to structure your response, focusing on your role and the positive outcome.
• If you have prior framing experience, be ready to describe a challenging or particularly rewarding framing project you completed.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, situational scenarios, and demonstrating enthusiasm for both customer service and the creative aspect of framing. Highlighting transferable skills from previous roles is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any creative skills, and any experience operating equipment or following detailed processes. Use keywords from the job description such as "customer service," "sales," "framing," "attention to detail," and "teamwork."
• Portfolio Preparation (Verbal): Prepare specific examples of your customer service successes, problem-solving abilities, and any creative projects or framing experience you possess. Be ready to discuss these during the interview.
• Company Research: Familiarize yourself with Michaels' mission, values, product offerings, and the importance of their framing services. Understand their commitment to creativity and customer experience.
• Interview Practice: Practice answering common interview questions, particularly those related to customer service, sales, and handling challenging situations, using the STAR method where applicable.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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