Framer- Part Time (Nights)-1

📍 Job Overview

Job Title: Framer - Part Time (Nights) Company: Michaels Stores Location: Roanoke-1920 Valley View Blvd NW, Ste 1, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: November 1, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional in-store customer experiences within a retail environment, specifically in the custom framing department.
• It involves building strong customer relationships through consultative selling and creative problem-solving to design personalized framing solutions.
• Key operational responsibilities include accurate order fulfillment, maintaining visual merchandising standards, and ensuring efficient store operations.
• The position requires adherence to company policies, safety protocols, and operational procedures to support overall business objectives and customer satisfaction.

📝 Enhancement Note: While not a traditional Revenue or Sales Operations role, this position involves direct customer sales and operational execution within a retail context. The "Framer" title implies a specialized function requiring attention to detail, product knowledge, and customer interaction, all critical components of effective retail operations. The focus on "building customer relationships" and "delivering sales and production results" highlights a sales-driven operational component.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and creative solutions to design custom framing projects.
• Execute the Elevated ABC Deliver methodology to build rapport, foster customer loyalty, and drive sales within the Custom Framing department.
• Accurately complete custom framing orders with a strong emphasis on quality craftsmanship and timely delivery to meet customer expectations.
• Maintain the visual presentation of the ready-made frame department, along with other assigned areas, ensuring they are well-merchandised, organized, and stocked according to company standards.
• Provide friendly and efficient customer service, assisting shoppers in locating products, answering inquiries, and ensuring a positive shopping experience.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and operational standards.
• Actively participate in shrink and safety programs, promoting a secure and accident-free environment for both team members and customers.
• Collaborate with team members in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budgeted timelines.
• Operate the cash register accurately and efficiently, handling all cash transactions according to established standards.
• Assist with and support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales, and operational execution. The mention of "Elevated ABC Deliver" and "Elevated ABC Deliver to build relationships" suggests a specific sales methodology that candidates should be prepared to discuss. The inclusion of "Omni channel processes" indicates a need for adaptability and understanding of modern retail operational flows.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles. Specific higher education is not usually a requirement for this position.

Experience:

• 0-2 years of experience in a customer-facing role is generally preferred, with a focus on building customer relationships and providing solutions.
• Demonstrated ability to learn and apply new skills, particularly in product knowledge and operational procedures.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.
• Basic Measuring Skills: Precision in taking measurements for custom framing projects is essential.
• Customer Service Excellence: Proven ability to engage customers positively, understand their needs, and provide solutions.
• Cash Handling Proficiency: Accuracy and integrity in processing transactions and managing cash.
• Adaptability: Willingness to work nights, weekends, and early mornings as required by the retail schedule.

Preferred Skills:

• Retail Experience: Previous experience in a retail environment, understanding store operations and customer flow.
• Sales Acumen: Experience in selling products or services, with an ability to consultatively guide customers toward purchasing decisions.
• Framing Equipment Operation: Familiarity or demonstrated ability to learn how to operate framing equipment and a glass cutter.
• Visual Merchandising: An eye for detail and ability to maintain attractive product displays.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial. The requirement for "basic computer skills" and "basic measuring skills" are foundational. The preference for "retail experience" and "selling products/services" directly relates to the sales and operational aspects of the role. The mention of "framing equipment" and "glass cutter" points to specific technical proficiencies needed for the custom framing aspect.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level retail position, candidates are encouraged to highlight past experiences demonstrating problem-solving, customer engagement, and attention to detail.
• Examples of successful customer service interactions or sales achievements can serve as a de facto portfolio.
• Demonstrated understanding of how to follow established processes (SOPs) for order taking, production, and customer service.
• Ability to articulate how one would approach a complex framing project, showcasing a systematic thought process.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all job functions.
• Familiarity with workflow for customer order intake, production scheduling, and order fulfillment.
• Awareness of how to document customer preferences and order details accurately to ensure successful production.

📝 Enhancement Note: For this entry-level retail position, a traditional operations portfolio is not expected. The emphasis is on understanding and executing defined processes. Candidates should be prepared to discuss their approach to following procedures and their ability to learn and apply specific operational workflows for custom framing.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in the United States, particularly for roles involving specialized skills like framing, the estimated hourly wage typically ranges from $12.00 to $17.00 per hour. This estimate is influenced by the specific location, the candidate's experience level, and the night shift differential.
• The "working hours" section indicates 20 hours per week, suggesting this is a part-time role.

Benefits:

• Health Insurance: Medical, dental, and vision coverage are offered, providing essential healthcare support.
• Paid Time Off (PTO): Accrued paid time off for rest and personal needs.
• Tuition Assistance: Support for continuing education and professional development.
• Employee Discounts: Generous discounts on Michaels products, valuable for employees interested in arts, crafts, and home décor.
• Other Benefits: Potential for other benefits as detailed by the company, such as retirement savings plans or employee assistance programs.

Working Hours:

• This is a part-time position, with an estimated 20 hours per week.
• The role specifically requires working nights, indicating a need for flexibility in scheduling. Weekend and early morning availability may also be required.

📝 Enhancement Note: Salary estimation is based on general retail part-time associate wages in the US, adjusted for a specialized role (Framer) and night shift premium. The provided benefits are directly from the input data and highlight the company's commitment to employee well-being, which is a strong selling point for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Décor) Company Size: Michaels operates over 1,300 stores in the US and Canada, indicating a large, established retail enterprise with a significant employee base. Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing history in the arts and crafts market.

Team Structure:

• The Framer likely operates within a store-level team structure, reporting to a Store Manager or Assistant Manager, with direct oversight from a Framing Department Lead or Manager if applicable.
• Collaboration is expected with other sales associates, stock associates, and potentially visual merchandisers.
• The role requires interaction with customers across various departments, fostering a customer-centric team dynamic.

Methodology:

• Emphasis on customer relationship building through consultative selling ("Elevated ABC Deliver").
• Focus on operational efficiency through adherence to Standard Operating Procedures (SOPs) for sales, production, and inventory management.
• Commitment to maintaining high standards of product presentation and store cleanliness.
• Data-driven approach is implied through sales targets and inventory management processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company description highlights Michaels' mission to "fuel the joy of creativity and celebration," which sets a tone for a culture that values creativity and customer engagement. Understanding this mission is key for candidates to align their responses with company values. The mention of Artistree as a subsidiary specializing in custom framing reinforces the importance of this department.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within retail operations, specifically focused on the Custom Framing department. It's a hands-on role that contributes directly to customer satisfaction and sales.

Reporting Structure: The Framer typically reports to a Store Manager or an Assistant Store Manager, with functional guidance potentially coming from a Framing Department Manager or Lead if the store structure supports it.

Operations Impact: The Framer's impact is primarily felt at the customer interface. By providing excellent service, creative solutions, and quality products, they directly contribute to:

• Customer Loyalty: Building relationships that encourage repeat business.
• Sales Revenue: Driving sales through consultative selling and upselling framing options.
• Brand Perception: Contributing to Michaels' reputation as a creative solutions provider.
• Operational Efficiency: Ensuring smooth order processing and department maintenance.

Growth Opportunities:

• Skill Development: Opportunities to become an expert in custom framing techniques, materials, and design principles.
• Cross-Training: Potential to gain experience in other store departments, such as sales floor operations or cash handling.
• Advancement: Potential to move into roles like Framing Department Lead, Assistant Store Manager, or Store Manager within Michaels, or to leverage framing expertise in specialized art or design roles.
• Leadership Potential: Demonstrating strong sales, customer service, and operational skills can lead to opportunities for increased responsibility.

📝 Enhancement Note: The growth path from a part-time Framer to leadership roles like Store Manager is a significant career development opportunity within retail operations. Highlighting this potential can attract ambitious candidates. The role provides foundational experience in sales, customer service, and specialized production, which are transferable skills.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and involves both the sales floor and a specialized framing shop area. Office Location(s): Roanoke-1920 Valley View Blvd NW, Ste 1. Specific details about the store's accessibility or proximity to public transport are not provided but are typical considerations for retail locations.

Workspace Context:

• Customer Interaction: The primary workspace is interacting with customers on the sales floor and within the framing department.
• Framing Shop: This area contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.
• Climate Control: Public areas are climate-controlled; stock rooms may not be. Some outdoor work might be assigned (e.g., retrieving shopping carts, unloading trucks).
• Team Collaboration: Opportunities to work closely with other store team members, fostering a collaborative retail environment.

Work Schedule:

• This is a part-time role (approx. 20 hours/week).
• The role requires working nights, and availability for weekends and early mornings may also be necessary. This schedule offers flexibility but demands adaptability from the employee.

📝 Enhancement Note: The description of the work environment is crucial for setting expectations. The mention of specific tools like a "glass cutter and heat press" highlights the hands-on nature and potential hazards of the framing shop, requiring a candidate comfortable with such equipment and safety measures. The need for night shifts is a key differentiator for scheduling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.
• In-Person Interview: Expect a one-on-one interview with the Store Manager or Assistant Manager. The focus will be on assessing customer service skills, retail aptitude, problem-solving abilities, and cultural fit.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios.
• Practical Demonstration (Optional): For the framing aspect, a brief demonstration of understanding basic tools or a willingness to learn might be discussed.
• Offer & Onboarding: If successful, an offer will be extended, followed by onboarding and training.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, prepare to discuss specific examples from past experiences (retail, customer service, or even personal projects) that demonstrate:
  • Customer Engagement: How you've built rapport and solved customer issues.
  • Problem-Solving: Instances where you had to think critically to find a solution.
  • Attention to Detail: How you ensure accuracy in tasks, especially those involving measurements or specifications.
  • Teamwork: Examples of collaborating effectively with colleagues.
  • Adaptability: How you've handled changing schedules or unexpected demands.
• Be ready to articulate your understanding of Michaels' mission and how you would contribute to creating a positive customer experience.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "A customer wants a frame for a very unique piece of art. How would you approach this?" or "How would you handle a customer who is unhappy with their custom framing order?"
• Behavioral Questions: Expect questions about past experiences, e.g., "Tell me about a time you went above and beyond for a customer."
• Company Knowledge: Show that you've researched Michaels, its products, and its mission. Understand what makes custom framing special.
• Enthusiasm for Creativity: Express genuine interest in arts, crafts, and helping customers bring their creative visions to life.

📝 Enhancement Note: The interview process for this role is geared towards assessing soft skills and retail readiness rather than deep operational expertise. Candidates should focus on highlighting their customer-centric approach and willingness to learn the technical aspects of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.
• Framing Equipment: Including specialized tools for cutting frames and glass, and potentially heat presses for mounting or sealing.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs.
• Basic Computer Skills: For accessing internal systems, training modules, or communication platforms.

Analytics & Reporting:

• While not directly responsible for deep analytics, the role contributes to sales data captured through the POS system.
• Understanding of basic sales metrics (e.g., units sold, average transaction value) is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a CRM-like approach to customer interaction, focusing on building lasting relationships, likely managed through POS or specific customer profiles.
• Inventory Management Systems: Used for tracking stock of ready-made frames, matting, and framing supplies.

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized department. The emphasis is on practical tools for sales, production, and inventory management rather than complex operational software. A candidate's ability to quickly learn and proficiently use POS and framing equipment will be key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions.
• Creativity & Passion: Embracing the company's mission to fuel creativity and helping customers realize their artistic visions.
• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.
• Integrity & Accountability: Upholding company standards, handling transactions honestly, and taking ownership of responsibilities.
• Efficiency & Quality: Balancing speed with precision to deliver high-quality framing solutions in a timely manner.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to support sales, stocking, and customer service across departments.
• Process Adherence: Collaborative environment where team members support each other in following established procedures for consistency and quality.
• Knowledge Sharing: Encouraging team members to share insights on product knowledge, customer preferences, and operational best practices.

📝 Enhancement Note: The company values emphasize creativity, customer-centricity, and teamwork, which are crucial for success in a retail environment like Michaels. Candidates should be prepared to discuss how their personal values align with these company principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales targets while also completing framing orders accurately and on time.
• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.
• Mastering Framing Techniques: Learning and consistently applying precise framing, matting, and assembly techniques.
• Working Nights/Weekends: Adapting to a non-traditional retail schedule.
• Managing Equipment: Safely and efficiently operating specialized framing and cutting equipment.

Learning & Development Opportunities:

• Framing Certification: Potential for specialized training and certification in custom framing techniques.
• Sales Training: Development in consultative selling and customer engagement strategies.
• Product Knowledge: Deepening understanding of various art mediums, framing materials, and preservation techniques.
• Retail Operations: Gaining comprehensive experience in all aspects of retail store management.
• Cross-Departmental Skills: Opportunities to learn about inventory management, visual merchandising, and other retail functions.

📝 Enhancement Note: The challenges for this role are practical, focusing on the daily execution of sales, production, and customer service within a retail setting. The growth opportunities are significant for those looking to build a career in retail or specialized craft industries.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation.)
• Sales & Consultation: "A customer wants to frame a valuable piece of art but isn't sure about the best materials. How would you guide them?" (Highlight your consultative sales approach, focus on customer needs, and material knowledge.)
• Operations & Process: "How do you ensure accuracy when taking detailed orders or performing precise tasks like measuring?" (Emphasize attention to detail, double-checking procedures, and adherence to SOPs.)
• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." (Showcase collaboration and contribution to collective success.)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Connect your passion for creativity, art, or customer service to the company's mission.)
• "What do you know about our custom framing services?" (Demonstrate you've reviewed their offerings and understand the value proposition.)
• "How do you handle working nights and weekends?" (Confirm your flexibility and commitment to the schedule.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to verbally walk through examples from your resume or past experiences.
• For each example, use the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and the outcomes.
• Focus on achievements that demonstrate your ability to build customer relationships, solve problems, ensure accuracy, and contribute to sales or operational efficiency.
• If you have any personal creative projects or examples of framing (even for yourself), be ready to briefly discuss them to showcase your interest and aptitude.

📝 Enhancement Note: The interview preparation should focus on translating past experiences into relevant skills for a retail framing role. Emphasize soft skills like communication, problem-solving, and a genuine interest in arts and crafts.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels careers portal.
• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with tools or detailed work, and your ability to work flexible hours, including nights. Use keywords from the job description like "customer service," "sales," "framing," "cash handling," and "retail experience."
• Interview Preparation: Practice answering common retail interview questions, focusing on specific examples that showcase your skills using the STAR method. Be ready to discuss your interest in Michaels and its creative offerings.
• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), mission, and values. Understand their commitment to creativity and customer experience.
• Portfolio Readiness (Verbal): Prepare to discuss specific examples of your customer service successes, problem-solving abilities, and attention to detail from past roles or experiences.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.