Framer Part-Time

📍 Job Overview

Job Title: Framer Part-Time Company: Michaels Stores Location: Eden Prairie, Minnesota, United States Job Type: Part-Time Category: Retail Operations / Customer Service Date Posted: October 4, 2025 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, with a specialized focus on custom framing solutions.
• Key responsibilities include building strong customer relationships, understanding their creative needs, and translating those into high-quality, custom-framed artwork.
• The position involves hands-on work with framing equipment, ensuring efficient production and timely order fulfillment.
• It also encompasses general retail duties, such as maintaining store presentation, assisting customers with product location, and operating the point-of-sale system.

📝 Enhancement Note: While the title is "Framer Part-Time," the description clearly indicates this role integrates core retail operations with specialized framing services. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing department.

📈 Primary Responsibilities

• Consultative Sales & Customer Engagement:
  • Proactively engage with customers to understand their custom framing needs and artistic preferences.
  • Utilize the "Elevated ABC Deliver" approach to build rapport and provide personalized design consultations.
  • Guide customers through material selection, design options, and pricing to create memorable framing solutions.
• Custom Framing Production:
  • Accurately measure, cut, assemble, and finish custom framing orders according to established Standard Operating Procedures (SOPs).
  • Operate framing equipment, including glass cutters and potentially heat presses, with precision and adherence to safety protocols.
  • Ensure all custom framing projects meet high-quality standards and are completed within promised timelines.
• Retail Operations & Store Maintenance:
  • Maintain the visual presentation and organization of the ready-made frame department, SISO (Shop In Store Out), and Directed Replenishment areas.
  • Assist customers in locating products throughout the store and provide solutions to their creative needs.
  • Ensure a safe, clean, and clutter-free shopping environment for all customers.
• Point-of-Sale & Transaction Management:
  • Operate the cash register accurately and efficiently, handling cash, credit, and other payment methods according to company standards.
  • Execute all cash handling procedures with integrity and adherence to company policies.
• Inventory & Replenishment:
  • Participate in truck un-loading and stocking processes, ensuring efficient and organized inventory management.
  • Assist with managing stock levels and executing replenishment strategies to maintain product availability.
• Omni-channel Support:
  • Support and execute omni-channel processes, which may include assisting with online order fulfillment or customer pick-ups.
• Teamwork & Company Values:
  • Collaborate effectively with team members, fostering a positive and respectful work environment.
  • Uphold company values by projecting a professional and positive image, acting as a role model for others.
  • Support company-wide shrink and safety programs.

📝 Enhancement Note: The responsibilities blend direct sales, custom production, and general retail operations. For a part-time role, the emphasis on "Elevated ABC Deliver" suggests a focus on quality customer interaction and sales conversion rather than solely production volume.

🎓 Skills & Qualifications

Education:

• No specific educational degree is explicitly required. Emphasis is placed on practical skills and on-the-job training.

Experience:

• Required:
  • Demonstrated ability to perform basic computer tasks.
  • Proficiency in basic measuring skills.
  • Ability to safely and effectively operate framing equipment and a glass cutter.
• Preferred:
  • Prior retail experience, demonstrating familiarity with store operations and customer interaction.
  • Previous experience in selling products and/or services, indicating a capacity for consultative selling and customer needs assessment.

Required Skills:

• Customer Service Excellence: Ability to build customer relationships, provide solutions, and create a memorable shopping experience.
• Custom Framing Proficiency: Skills in measuring, cutting, assembling, and finishing framing orders with quality.
• Sales Acumen: Capacity to engage customers, understand needs, and offer appropriate product solutions (especially within framing).
• Point-of-Sale (POS) Operation: Competence in operating a cash register and handling transactions accurately.
• Basic Technical Skills: Familiarity with basic computer operations for potential system use.
• Attention to Detail: Crucial for accurate framing measurements, order fulfillment, and maintaining store standards.
• Adaptability: Ability to work in a dynamic retail environment, including nights, weekends, and early mornings.

Preferred Skills:

• Retail Sales Experience: Proven track record in driving sales within a retail setting.
• Consultative Selling: Experience in guiding customers through product selection and solution-building.
• Artistic Aptitude/Creativity: An eye for design and aesthetics beneficial for custom framing consultations.
• Teamwork & Collaboration: Ability to work effectively with colleagues to achieve store goals.
• Problem-Solving: Capacity to address customer issues or operational challenges effectively.

📝 Enhancement Note: The "0-2 years" experience level indicated by AI suggests that while retail or sales experience is preferred, the core framing and operational skills will be trained on the job. The emphasis on "basic" skills implies an entry-level focus with opportunities for skill development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate practical skills and an understanding of process. For this role, this translates to:
  • Demonstrated Framing Competency: Ability to showcase understanding of framing techniques, material selection, and quality finishing through interview discussions or practical demonstrations.
  • Customer Service Case Studies: Ability to articulate past experiences where exceptional customer service led to positive outcomes or problem resolution, particularly in a retail or sales context.
  • Operational Awareness: Understanding of retail best practices, including visual merchandising, inventory management, and point-of-sale efficiency.
  • Efficiency & Quality Focus: Examples of how attention to detail and process adherence contributed to accurate order fulfillment and customer satisfaction.

Process Documentation:

• The role requires adherence to Standard Operating Procedures (SOPs) and company programs. Candidates should be prepared to discuss:
  • Workflow Adherence: Understanding of following established steps for framing production and customer service interactions.
  • Quality Control: Knowledge of maintaining quality standards throughout the framing process.
  • Efficiency Practices: Awareness of how to manage time effectively to complete tasks within expected timeframes, especially during peak periods or truck unloads.

📝 Enhancement Note: Given the entry-level nature and part-time status, formal portfolio creation is unlikely to be required. However, the ability to verbally articulate relevant experiences and demonstrate practical knowledge during interviews will be key. The emphasis on SOP adherence highlights the importance of process execution.

💵 Compensation & Benefits

Salary Range:

• Based on the part-time nature, entry-level experience, and retail industry standards for framing associates in Eden Prairie, Minnesota (Hennepin County), the estimated hourly wage would likely fall between $13.00 - $17.00 per hour.
• This estimate considers the cost of living in the Minneapolis-St. Paul metropolitan area and the specialized skills (framing) involved, even at an entry level.

Benefits:

• Health Insurance: Medical, dental, and vision coverage options are available, contributing to overall well-being.
• Paid Time Off (PTO): Accrued paid time off for rest, relaxation, or unforeseen circumstances.
• Tuition Assistance: Support for continuing education and professional development, enabling skill enhancement.
• Employee Discounts: Generous discounts on Michaels products, encouraging personal creative pursuits and saving money.
• Other Potential Benefits: While not exhaustively listed, typical retail part-time benefits might include opportunities for flexible scheduling, employee assistance programs, and potential for advancement.

Working Hours:

• This is a part-time position, with the AI indicating approximately 20 hours per week.
• Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often a characteristic of these roles.

📝 Enhancement Note: The salary range is an estimate based on typical part-time, entry-level retail roles with specialized functions in a mid-sized metropolitan area. Actual compensation will depend on specific experience and the company's compensation structure. The AI-estimated 20 hours per week aligns with typical part-time retail employment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading creative destination in North America, operating over 1,300 stores. Company Size: Large (over 10,000 employees globally, with a significant retail footprint). This implies structured operations, established procedures, and potential for career growth within a large organization. Founded: 1973, with headquarters in Irving, Texas. This long history suggests stability and a well-developed business model.

Team Structure:

• Reporting: This role will likely report to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or Visual Merchandising Manager.
• Collaboration: Expect close collaboration with other store associates, including cashiers, sales floor staff, and potentially other department specialists. The role also involves direct interaction with customers.
• Departmental Focus: While part of the store team, the Framer role has a specialized focus on the custom framing department, requiring distinct operational knowledge and customer interaction skills.

Methodology:

• Customer-Centric Approach: The core methodology revolves around building customer relationships ("Elevated ABC Deliver") and providing solutions that fuel creativity.
• Process Adherence: A strong emphasis is placed on following Standard Operating Procedures (SOPs) for consistency, quality, and compliance.
• Data-Driven (at Store Level): While not explicitly stated for this role, store operations typically involve tracking sales, inventory, and customer traffic to inform decisions and improve performance.
• Efficiency & Quality: Balancing speed with precision in custom framing production and maintaining high standards for store presentation and customer service.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a supportive and inclusive employer that values creativity. The company's size provides a structured environment with established processes, which can be beneficial for those seeking clear guidelines and potential advancement.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role is designed for individuals starting their careers in retail operations or looking to develop specialized skills in custom framing and customer service. Reporting Structure: Typically reports to a Store Manager or Framing Department Manager. This provides a clear line of supervision and mentorship. Operations Impact: While individual impact might seem focused on customer transactions and framing orders, collectively, these roles contribute significantly to store revenue, customer loyalty, and the overall brand experience. A well-executed framing service can drive significant sales and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design principles, and material knowledge.
• Retail Advancement: Potential to move into roles like Lead Sales Associate, Department Lead (e.g., Framing Lead), Assistant Store Manager, or Store Manager within Michaels.
• Cross-Training: Opportunities to learn other store operations, such as visual merchandising, inventory management, or cashiering, broadening skill sets.
• Continuous Learning: Access to company training programs and potentially external resources through tuition assistance to enhance both creative and operational skills.

📝 Enhancement Note: For a part-time, entry-level role, the primary growth path is within the retail store structure. Michaels' large footprint offers numerous opportunities for internal mobility and career progression for dedicated employees.

🌐 Work Environment

Office Type: Public Retail Store Setting. This involves constant customer interaction and a dynamic sales floor environment. Office Location(s): Eden Prairie-8565 Columbine Rd, Eden Prairie, Minnesota. This specific store location will be the primary work environment. Workspace Context:

• Customer-Facing: The primary workspace is the retail floor and the custom framing department, requiring a friendly and professional demeanor at all times.
• Production Area: The framing shop involves specialized equipment (glass cutter, potentially heat press) and requires careful handling of materials and tools.
• Climate Control: Public areas are climate-controlled, though some stock rooms might not be. Unloading trucks may involve outdoor elements.
• Team Interaction: Close proximity and frequent interaction with fellow store associates are expected.

Work Schedule:

• This is a part-time role, with approximately 20 hours per week.
• The schedule includes nights, weekends, and early mornings, requiring flexibility.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and a customer-first attitude. The framing area adds a specialized, hands-on component to the daily tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review, followed by a brief screening call to assess basic qualifications and interest.
• In-Person Interview: This will be the primary interview stage. Expect a combination of:
  • Behavioral Questions: Assessing customer service skills, teamwork, problem-solving, and ability to handle challenging situations (e.g., "Tell me about a time you dealt with a difficult customer.").
  • Situational Questions: Gauging how you would handle specific scenarios related to framing, customer needs, or store operations (e.g., "A customer wants a frame for a very large artwork, what would you do?").
  • Skills Assessment: Potentially a brief practical demonstration or discussion about your understanding of measuring, cutting, or framing concepts.
  • Company & Culture Fit: Questions to assess alignment with Michaels' values, such as creativity, teamwork, and customer focus.
• Possible Second Interview: Depending on the store's management structure, a brief follow-up with a store manager might occur.

Portfolio Review Tips:

• Verbalize Experience: Since a formal portfolio isn't required, be prepared to verbally present examples of your customer service successes, problem-solving initiatives, or any experience related to design or crafting.
• Frame Your Experience: If you have any personal framing projects or creative work, be ready to discuss your process, challenges, and outcomes. This can demonstrate creativity and attention to detail.
• Focus on Impact: For any past roles, highlight quantifiable achievements or positive customer feedback related to service, sales, or efficiency.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service challenges in a retail setting.
• Framing Knowledge: Refresh your understanding of basic framing concepts, materials, and the importance of accurate measurements.
• Retail Operations: Be ready to discuss your understanding of store presentation, inventory, and POS systems.
• Company Research: Understand Michaels' mission ("Fuel the joy of creativity"), target customer, and brand values.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and cultural fit for a retail environment that values creativity and customer engagement.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing saws, corner moulders, staple guns, and potentially heat presses.
• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.
• Point-of-Sale (POS) System: For processing transactions, managing customer accounts, and potentially accessing inventory information.
• Basic Computer Skills: For utilizing store systems, potentially for online order management, or basic computer tasks.

Analytics & Reporting:

• Store-Level Reporting: While not directly managed by this role, understanding that store performance is tracked via sales data, conversion rates, and inventory turnover is important context.
• Inventory Management Systems: May be used for tracking stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM): Potentially a basic CRM integrated into the POS system to track customer preferences or past orders.
• Automation: Limited direct use of automation tools for this role, but understanding that the company utilizes systems for inventory management and sales tracking provides context.

📝 Enhancement Note: The primary tools are hands-on framing equipment and POS systems. Familiarity with basic computer operations is a requirement, indicating some level of digital interaction within the store's operational systems.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value for Michaels, encouraging artistic expression and innovative solutions, especially in framing.
• Customer Focus: Prioritizing customer needs and ensuring a positive, helpful, and inspiring shopping experience.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.
• Integrity: Upholding ethical standards in all transactions and interactions.
• Efficiency: Striving for accuracy and timeliness in production and operational tasks.
• Respect: Treating all customers and team members with acceptance and respect.

Collaboration Style:

• Cross-functional Integration: Working alongside other store associates to ensure smooth store operations, from stocking to customer assistance.
• Customer Collaboration: Engaging directly with customers to co-create framing solutions.
• Feedback Exchange: Openness to receiving and providing constructive feedback to improve processes and customer service.
• Knowledge Sharing: Willingness to share best practices and assist team members.

📝 Enhancement Note: The culture is built around fostering creativity and providing excellent customer service within a supportive team environment. Employees are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Ensuring custom framing orders are completed accurately and to a high standard while meeting customer expectations for turnaround time.
• Managing Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.
• Physical Demands: The role requires standing for long periods, lifting, bending, and reaching, which can be physically demanding.
• Peak Retail Periods: Navigating busy store traffic and high order volumes during holidays and promotional events.
• Learning Curve for Framing: Mastering the technical aspects of custom framing equipment and techniques may require dedicated learning and practice.

Learning & Development Opportunities:

• Framing Expertise: Develop advanced skills in mat cutting, framing design, material selection, and specialized framing techniques.
• Customer Relationship Management: Enhance skills in consultative selling, active listening, and building customer loyalty.
• Retail Operations Knowledge: Gain a broader understanding of store management, inventory control, visual merchandising, and POS systems.
• Product Knowledge: Become an expert on Michaels' extensive range of art supplies, craft materials, and framing options.
• Potential for Leadership: With demonstrated performance and dedication, opportunities for growth into lead or supervisory roles within the store.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized department. The growth opportunities are significant within a large retail organization like Michaels, offering clear paths for skill development and career advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Prepare to discuss how you would handle a customer who is unhappy with a framing quote, a customer who is indecisive about design options, or a situation where a framing order might be delayed. Focus on empathy, problem-solving, and offering solutions.
• Framing Process Questions: Be ready to explain your understanding of the custom framing process, from consultation to final product. If you have experience, describe your approach to measuring, cutting, and assembling frames. If not, articulate your willingness to learn and follow instructions precisely.
• Sales Approach: Discuss how you would approach a customer to offer framing services. Emphasize building rapport, understanding their vision, and presenting options effectively. Consider how you'd upsell or cross-sell related products.

Company & Culture Questions:

• "Why Michaels?": Prepare to articulate why you are interested in working for Michaels, referencing their mission, brand, or products.
• "What does creativity mean to you?": Connect your personal views on creativity to the company's purpose and the role of a framer.
• "How do you handle working in a team?": Provide examples of successful collaboration and how you contribute to a positive team dynamic.
• "Describe your understanding of customer service.": Focus on going above and beyond to meet customer needs.

Portfolio Presentation Strategy:

• Verbal Case Studies: Prepare brief, compelling stories about past customer interactions that highlight your problem-solving skills, sales ability, or exceptional service.
• Demonstrate Enthusiasm: Show genuine interest in art, framing, and helping customers bring their creative visions to life.
• Highlight Relevant Skills: Even if your experience isn't directly in framing, emphasize transferable skills like attention to detail, manual dexterity, problem-solving, and customer interaction.
• Ask Insightful Questions: Prepare questions about the team, daily operations, framing training, and opportunities for growth. This shows engagement and initiative.

📝 Enhancement Note: The interview will assess your ability to connect with customers, your understanding of the framing process (or aptitude to learn), and your alignment with Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels career portal (michaels.wd5.myworkdayjobs.com).
• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on/crafting experience. Use keywords from the job description such as "customer service," "sales," "framing," "retail," and "attention to detail." Quantify achievements where possible (e.g., "Assisted X customers daily," "Contributed to Y% increase in framing sales").
• Prepare for Interview Questions: Review common retail interview questions, focusing on behavioral and situational scenarios related to customer service, problem-solving, and teamwork. Practice articulating your understanding of the framing process and your ability to learn quickly.
• Research Michaels: Familiarize yourself with Michaels' mission, values, products, and current promotions. Understand their commitment to creativity and customer experience.
• Consider Your Portfolio: While not formal, be ready to verbally discuss any relevant projects or experiences that showcase your skills in detail, creativity, or customer interaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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