Framer Part-Time

📍 Job Overview

Job Title: Framer Part-Time Company: Michaels Stores Location: York, Pennsylvania, United States Job Type: PART_TIME Category: Retail Operations / Custom Framing Date Posted: November 5, 2025 Experience Level: Entry Level / 0-2 Years Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships through personalized custom framing solutions.
• Responsible for executing sales and production targets within the framing department, ensuring high-quality output.
• Maintains store presentation, including ready-made frame displays and general merchandising standards.
• Contributes to overall store operations, including customer service, inventory management, and safety protocols.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a customer-facing role with a sales and service component, rather than a pure production role. The emphasis on "personal designer" and "sales and production results" highlights the need for individuals who can both create and sell framing solutions.

📈 Primary Responsibilities

• Develop and nurture customer relationships by actively engaging them and understanding their framing needs using the "Elevated ABC Deliver" methodology.
• Execute custom framing sales, ensuring customer satisfaction and achieving targeted sales and production metrics.
• Fabricate framing orders with a high degree of quality and adherence to timelines, ensuring precise craftsmanship.
• Maintain the visual merchandising standards of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Outlet) and directed replenishment.
• Deliver exceptional customer service by assisting shoppers in locating products, providing solutions, and ensuring a well-organized and stocked shopping environment.
• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and internal policies.
• Actively participate in and support shrink reduction and safety programs, promoting a secure and risk-aware work environment.
• Foster positive and respectful interactions with colleagues and customers, maintaining a positive attitude even in challenging situations, and embodying the company's vision and values.
• Assist with the efficient unloading and stocking of merchandise upon truck arrival, ensuring adherence to established truck standards and operational budgets.
• Operate the cash register accurately and execute all cash handling procedures according to company standards.
• Proactively acknowledge and engage customers, assist them in finding products, and offer appropriate solutions to meet their needs.
• Support and execute omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities cover a broad spectrum of retail operations, from direct customer interaction and sales to production, merchandising, and operational support. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to learn and apply.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated. Experience: 0-2 years of experience in a customer-facing role is generally suitable, with specific preferences noted below.

Required Skills:

• Basic computer proficiency for system operations and order entry.
• Accurate basic measuring skills essential for custom framing.
• Ability to operate specialized framing equipment, including a glass cutter.
• Demonstrated ability to engage with and assist customers effectively.
• Capability to manage cash transactions and adhere to cash handling procedures.
• Understanding and application of Standard Operating Procedures (SOPs).
• Commitment to maintaining a safe and organized work environment.
• Strong interpersonal skills for positive team and customer interactions.
• Willingness to participate in stocking and inventory tasks.

Preferred Skills:

• Previous retail experience, ideally within a home decor or art-related sector.
• Proven experience in selling products or services, with a focus on consultative selling.
• Familiarity with custom framing processes and materials.
• Basic understanding of visual merchandising principles.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections indicate a foundational skill set is required, with retail and sales experience offering a distinct advantage. The emphasis on operating specific equipment suggests hands-on training will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this part-time role, candidates are encouraged to highlight any past projects or experiences demonstrating creativity, attention to detail, and problem-solving skills relevant to custom framing or visual design.
• Examples of completed custom framing projects (if applicable through personal work or prior roles) that showcase quality of craftsmanship and design aesthetic.
• Demonstration of understanding and application of retail processes, such as customer engagement, order taking, and point-of-sale operations.
• Evidence of ability to follow established procedures and quality standards.

Process Documentation:

• Candidates are expected to understand and follow documented Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks.
• The role requires adherence to company programs for customer relationship management and sales execution.
• Performance will be measured against established metrics for sales, production quality, and on-time order completion.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a formal portfolio is less critical than demonstrating practical skills and a willingness to learn. Emphasis will be on how candidates can showcase their capabilities through interview responses and past experiences, rather than a curated collection of work.

💵 Compensation & Benefits

Salary Range: While not specified, entry-level part-time retail associate positions in York, Pennsylvania, typically range from $10.00 to $15.00 per hour, depending on experience and specific responsibilities. Benefits:

• Health insurance (medical, dental, and vision) – Eligibility may depend on hours worked and tenure.
• Paid time off (PTO) – Accrual rates typically vary based on hours worked and length of service.
• Tuition assistance – A valuable benefit for individuals pursuing further education.
• Generous employee discounts on Michaels products.
• Opportunities for professional development and training.

Working Hours: This is a part-time position, expected to be around 20 hours per week. Work hours will include nights, weekends, and potentially early mornings, aligning with retail operational needs.

📝 Enhancement Note: The provided benefits are comprehensive for a part-time retail role. The salary estimate is based on general market data for similar positions in the York, PA area. Candidates should verify specific eligibility criteria and accrual rates for benefits with the hiring manager.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and framing products in North America. Company Size: Michaels operates over 1,300 stores across the US and Canada, employing a significant number of individuals, indicating a large-scale retail operation with established processes. Founded: 1973. Michaels has a long history in the retail sector, suggesting a stable and experienced corporate structure.

Team Structure:

• The framing team is likely small, comprising a Framer and potentially reporting to a Framing Manager or an Assistant Store Manager.
• The role involves close collaboration with other store associates in departments like crafts, home decor, and seasonal goods.
• Reporting lines are direct, typically to an immediate supervisor responsible for framing operations and overall store performance.

Methodology:

• Customer engagement follows a structured methodology ("Elevated ABC Deliver") focused on relationship building and solution-oriented sales.
• Operational processes are guided by Standard Operating Procedures (SOPs) ensuring consistency and compliance.
• Emphasis is placed on visual merchandising and maintaining store standards to enhance the customer shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' established presence and purpose ("fuel the joy of creativity and celebration") suggest a culture that values creativity, customer engagement, and a supportive team environment. The company's size implies well-defined operational procedures and significant opportunities for learning within a structured retail framework.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level part-time position. For individuals new to retail or operations, it serves as a foundational role to learn customer service, sales, and basic operational tasks. Reporting Structure: The Framer will report directly to a store management team member, such as a Framing Manager, Assistant Store Manager, or Store Manager, depending on the store's specific hierarchy. Operations Impact: While individual impact on large-scale operations is limited, the Framer directly influences customer satisfaction, sales performance within the framing department, and the overall store's brand perception through quality work and customer interaction.

Growth Opportunities:

• Skill Advancement: Potential to become a lead framer or specialize further in custom design and sales.
• Cross-Training: Opportunity to gain experience in other store departments, leading to broader retail operational knowledge.
• Management Track: With demonstrated success and commitment, potential progression into supervisory or management roles within Michaels stores.
• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational efficiency.

📝 Enhancement Note: For a part-time, entry-level role, growth is typically demonstrated through mastering current responsibilities, developing cross-functional skills, and showing leadership potential. The company's size offers pathways for advancement for dedicated employees.

🌐 Work Environment

Office Type: Public retail store setting. The workspace includes a customer-facing sales floor and a dedicated frame shop area. Office Location(s): York, Pennsylvania (Specific address: 2700 Pleasant Valley Rd). Location is accessible within the community.

Workspace Context:

• The environment is dynamic and customer-centric, requiring constant interaction.
• The frame shop is equipped with specialized tools like a glass cutter and heat press, necessitating adherence to safety protocols.
• Collaboration with other store associates is frequent for customer assistance, inventory, and operational tasks.

Work Schedule: This is a part-time role, with approximately 20 hours per week. The schedule will be flexible and will include nights, weekends, and potentially early mornings to meet retail demand.

📝 Enhancement Note: The work environment is hands-on and fast-paced, typical of a retail setting. Employees must be comfortable working in a customer-facing role with varying shifts and in a dedicated production space (frame shop) alongside general retail floor duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief phone or online screening to assess basic qualifications and interest.
• In-Person Interview: Likely to involve a discussion with the store manager or framing supervisor. This will focus on customer service experience, problem-solving abilities, and understanding of the role's responsibilities.
• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would handle specific customer scenarios.
• Cultural Fit: Assessment of alignment with Michaels' values of creativity, teamwork, and customer focus.
• Offer: Extension of a job offer contingent on background checks and verification.

Portfolio Review Tips:

• For this role, a formal portfolio isn't standard. Instead, prepare to discuss specific examples from past experiences (retail, customer service, or even personal projects) that highlight:
  • Your approach to customer engagement and problem-solving.
  • Your attention to detail and quality of work.
  • Your ability to learn and use new tools or processes.
  • Your teamwork and communication skills.
• Be ready to talk about why you are interested in custom framing and the creative aspect of the role.

Challenge Preparation:

• Be prepared for scenario-based questions, such as: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their framing choices?"
• Demonstrate your understanding of the importance of accurate measurements and quality craftsmanship.
• Showcase your ability to work efficiently, especially during busy periods, and manage multiple tasks.

📝 Enhancement Note: The interview process for a part-time retail role is typically less intensive than for corporate positions. Focus on demonstrating core retail competencies, enthusiasm for the role, and a willingness to learn.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry.
• Framing Equipment: Standard framing tools, including a glass cutter, mat cutter, framing equipment (e.g., jointers, presses), and potentially specialized cutting tools.
• Measuring Devices: Tape measures, rulers, and other precision measuring tools.

Analytics & Reporting:

• While not directly involved in complex analytics, understanding basic sales reports and production metrics may be part of the role's performance evaluation.

CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a customer relationship management approach, likely supported by the POS system or a dedicated CRM module within the company's retail software.
• Basic order management systems for tracking custom framing orders.

📝 Enhancement Note: Proficiency in basic computer skills is a minimum requirement. Familiarity with retail POS systems is beneficial. The company will provide training on specific framing equipment and internal software.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and innovative solutions for customers.
• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service.
• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.
• Quality: Commitment to producing high-quality custom framing and maintaining store standards.
• Integrity: Adhering to company policies, ethical practices, and safety protocols.

Collaboration Style:

• Emphasis on supportive teamwork and clear communication among store associates.
• Cross-functional collaboration is essential for assisting customers across departments and managing store operations collectively.
• A culture of sharing knowledge and best practices, particularly within the framing department.

📝 Enhancement Note: Michaels emphasizes a culture that balances creativity with operational efficiency and a strong customer-centric approach. Team members are expected to be collaborative and supportive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions, sales processes, and framing production simultaneously.
• Meeting Customer Expectations: Ensuring high-quality framing that perfectly matches diverse customer needs and artistic visions.
• Time Management: Efficiently handling multiple orders, customer requests, and in-store tasks within a part-time schedule.
• Physical Demands: The role requires standing for extended periods, lifting, and performing repetitive tasks.

Learning & Development Opportunities:

• Framing Craftsmanship: Comprehensive training on custom framing techniques, materials, and equipment operation.
• Sales & Customer Service Skills: Development of consultative selling techniques and advanced customer engagement strategies.
• Retail Operations: Exposure to various aspects of retail management, merchandising, and inventory control.
• Product Knowledge: Deepening understanding of art materials, framing styles, and display techniques.

📝 Enhancement Note: This role offers a solid entry point into specialized retail operations, providing tangible skills in both craft and customer engagement. The challenges are typical of a hands-on retail environment, with clear opportunities for skill development and potential career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you handle difficult customers, de-escalate situations, and go the extra mile to ensure customer satisfaction. Example: "Describe a time you had to resolve a customer complaint. What was the outcome?"
• Sales Approach: Prepare to explain your understanding of consultative selling and how you would guide a customer through the custom framing process. Example: "How would you approach a customer who is unsure about the best framing option for their artwork?"
• Attention to Detail: Discuss your methods for ensuring accuracy in measurements, order details, and quality of finished products. Example: "Why is attention to detail crucial in custom framing?"
• Teamwork & Collaboration: Share examples of how you've worked effectively as part of a team in a previous role. Example: "How do you contribute to a positive team environment?"
• Problem-Solving: Prepare to discuss how you approach challenges, troubleshoot issues, and find solutions in a retail setting.

Company & Culture Questions:

• Research Michaels' mission, values, and recent initiatives. Be prepared to articulate why you are drawn to their brand and culture.
• Understand the importance of creativity and customer experience within Michaels.
• Be ready to discuss your availability and commitment to a part-time schedule, including nights and weekends.

Portfolio Presentation Strategy:

• While no formal portfolio is expected, have specific examples ready from your resume or past experiences that demonstrate:
  • Your ability to handle custom orders or detailed work.
  • Your customer service successes.
  • Any experience with sales or upselling.
  • Your understanding of quality control.
• Be prepared to walk through your resume and highlight experiences most relevant to the framing role.

📝 Enhancement Note: Focus on demonstrating enthusiasm, a strong work ethic, and a customer-centric mindset. Tailor your answers to highlight skills relevant to both the creative/craft aspect and the sales/service component of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.
• Resume Optimization: Ensure your resume clearly highlights any customer service, retail, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift," "Contributed to Y% increase in framing sales").
• Portfolio Preparation (Conceptual): Mentally prepare specific examples from past roles or personal projects that showcase attention to detail, problem-solving, customer interaction, and any creative or craft-related skills.
• Interview Practice: Rehearse answers to common retail interview questions, focusing on scenarios related to customer service, sales, and teamwork. Practice articulating your interest in custom framing and Michaels.
• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and their commitment to creativity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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