Framer, Evenings & Weekends

📍 Job Overview

Job Title: Framer, Evenings & Weekends Company: Michaels Stores Location: Hilliard, Ohio, United States Job Type: PART_TIME Category: Retail Operations / Visual Merchandising Date Posted: 2025-07-28T00:00:00 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Responsible for building strong customer relationships through personalized design consultations for custom framing solutions, directly impacting sales and production targets.
• Executes Standard Operating Procedures (SOPs) and company programs to ensure operational compliance, safety, and adherence to quality standards in custom framing.
• Manages and maintains the ready-made frame department, ensuring visual merchandising standards and product availability through directed replenishment and SISO (Sales In Store Only) processes.
• Provides exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised, in-stock store environment to drive sales and customer satisfaction.
• Operates cash registers and adheres to cash handling standards, while also supporting broader store operations including Omni channel processes and shrink/safety programs.

📝 Enhancement Note: This role is firmly rooted in a retail operations and customer-facing environment, with a specific focus on the custom framing department. The responsibilities highlight a blend of sales, customer service, visual merchandising, and operational execution within a physical store setting. The "Evenings & Weekends" designation suggests a need for flexibility and availability during peak customer traffic times.

📈 Primary Responsibilities

• Drive sales and production results by leveraging Elevated ABC (Assume, Build, Connect) design principles to foster customer relationships and deliver custom framing solutions.
• Ensure the timely and high-quality completion of all custom framing orders, meeting or exceeding production benchmarks and customer expectations.
• Maintain the visual presentation and inventory accuracy of the ready-made frame department, including executing visual merchandising directives and managing stock levels through directed replenishment.
• Deliver friendly and proactive customer service by acknowledging customers, assisting with product location, and offering solutions to enhance the shopping experience.
• Support the execution of store-wide operational initiatives, including Omni channel processes (e.g., Buy Online, Pick Up In Store), shrink prevention, and safety programs.
• Operate the Point of Sale (POS) system accurately and efficiently, managing cash handling, returns, and other financial transactions according to company standards.
• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.
• Maintain a safe, clean, and clutter-free store environment, with a particular focus on the framing area and associated equipment.
• Collaborate effectively with team members and management, promoting a positive and respectful work environment that aligns with company values and vision.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to both sales and store operations. The inclusion of "Elevated ABC" and "SISO" suggests specific internal methodologies and inventory management practices that candidates should be aware of or prepared to learn. The emphasis on quality and timeliness for framing orders points to a need for attention to detail and efficient workflow management.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred; additional training or certification in art, design, or retail operations is a plus.

Experience:

• 0-2 years of experience in a retail or customer service environment, with a focus on sales and customer engagement.
• Experience in a framing or visual merchandising role is advantageous but not strictly required.

Required Skills:

• Basic computer skills for POS operation and potential inventory management tasks.
• Fundamental measuring skills for accurate order taking and product adaptation.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Strong customer service and interpersonal skills to build rapport and provide solutions.
• Basic sales aptitude and willingness to meet sales and production targets.
• Ability to work evenings and weekends as required by store operational needs.

Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialty department.
• Experience in selling products or services directly to customers, with a consultative approach.
• Familiarity with visual merchandising principles and display standards.
• Basic knowledge of art materials or framing techniques.

📝 Enhancement Note: The "0-2" years of experience level indicates this is a strong entry-level opportunity. The required skills are foundational for retail operations, with a specific emphasis on the technical aspects of framing. Preferred skills suggest that prior experience in sales or visual merchandising will make a candidate more competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate attention to detail, creative problem-solving, or customer satisfaction within their resume or during the interview.
• Examples of successful customer interactions or sales achievements that involved problem-solving or providing tailored solutions would be beneficial.

Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks.
• Familiarity with inventory management processes, including receiving, stocking, and maintaining visual presentation standards.
• Ability to follow established safety protocols for equipment operation and general store maintenance.

📝 Enhancement Note: For an entry-level retail position like this, a formal "process and systems portfolio" is unlikely. The focus will be on demonstrating an understanding of and willingness to follow established company processes and SOPs. Highlighting any experience with workflow, even informal, that led to efficiency or customer satisfaction would be a plus.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in the Hilliard, Ohio area with entry-level experience, the hourly wage is estimated to be between $10.00 - $14.00 per hour. This range is subject to variation based on the candidate's specific experience and the company's compensation structure.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.
• Paid Time Off (PTO) accrual for eligible team members.
• Tuition Assistance programs to support ongoing education and skill development.
• Generous Employee Discounts on Michaels products and services.
• Potential for other benefits as detailed by the company, such as retirement savings plans or wellness programs.

Working Hours:

• This is a part-time position, with expected working hours typically ranging from 10-20 hours per week. Availability for evenings and weekends is essential, aligning with the "Evenings & Weekends" designation. Specific schedules will be determined by store needs and employee availability.

📝 Enhancement Note: The salary estimate is based on general retail part-time roles in the specified region and experience level. Benefits are listed as provided in the job description, with emphasis on eligibility criteria for part-time employees. The working hours confirm the part-time nature and highlight the need for weekend and evening availability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts and crafts, offering a wide array of products for various creative pursuits. Company Size: Michaels is a large retail corporation with over 1,300 stores across North America, indicating a structured corporate environment with established operational frameworks. Founded: 1973. With a long history, Michaels has developed robust operational procedures and a strong brand presence in the creative retail sector.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.
• The immediate team would include fellow sales associates, potentially a dedicated framing specialist or department lead, and cashiers.
• Collaboration is expected across all store functions, from sales floor engagement to stockroom operations and customer service.

Methodology:

• Emphasis on customer-centric design and sales through personalized consultations (Elevated ABC).
• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and policies.
• Focus on visual merchandising and maintaining store appearance to drive sales.
• Commitment to safety and shrink prevention programs as integral parts of store operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around "fueling the joy of creativity." This translates to a customer-facing environment that values creativity, helpfulness, and a positive atmosphere. The large company size suggests a well-defined operational structure and opportunities for learning established retail practices.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Associate. This position is designed for individuals starting their career in retail operations or seeking to develop foundational skills in sales, customer service, and visual merchandising. Reporting Structure: The Framer will report to the Store Manager or an Assistant Store Manager, who oversees daily store operations and team performance. Operations Impact: The Framer's impact is directly tied to driving sales within the custom framing department, enhancing customer loyalty through exceptional service, and contributing to the overall visual appeal and operational efficiency of the store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, POS operations, and visual merchandising standards.
• Advancement: Potential to advance into roles such as Key Holder, Sales Associate, or specialize further within the framing department. With demonstrated performance and increased responsibility, opportunities within store management may become available.
• Cross-Training: Possibility of cross-training in other areas of store operations, broadening skill sets and understanding of the retail business.

📝 Enhancement Note: This role serves as a solid foundation for a career in retail operations. Growth is typically demonstrated through mastering core responsibilities, exceeding sales targets, and taking on additional duties. Career progression within Michaels often involves moving into leadership roles within a specific store or potentially into corporate functions if experience and skills align.

🌐 Work Environment

Office Type: Public Retail Store Setting. The work environment is a busy, customer-facing retail store, specifically within the Hilliard, Ohio location. Office Location(s): 1830 Hilliard Rome Rd, Hilliard, Ohio. This location is a physical store accessible to the public.

Workspace Context:

• The primary workspace includes the sales floor, customer service areas, and a dedicated custom framing shop.
• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.
• Stock rooms may not always be climate-controlled, and some outdoor work might be assigned for tasks like retrieving shopping carts or during truck unloads.

Work Schedule:

• Flexible work schedule, primarily focusing on evenings and weekends to meet customer demand.
• Part-time hours, typically 10-20 hours per week, with specific shifts determined by store needs and employee availability.

📝 Enhancement Note: The work environment is dynamic and customer-focused. Candidates should be comfortable with standing for extended periods, engaging with diverse customers, and working within a team-oriented retail setting that includes both climate-controlled public areas and potentially less controlled stockroom environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.
• In-Person Interview: Typically involves meeting with the Store Manager or Assistant Store Manager. This stage will focus on assessing customer service skills, retail aptitude, understanding of the role, and cultural fit. Be prepared to discuss your experience and why you are interested in Michaels and the Framer role.
• Practical Assessment: May include a brief demonstration of basic measuring skills or a discussion about handling customer inquiries. For the framing aspect, demonstrating an understanding of precision and care would be beneficial.
• Final Offer: Based on the interview and assessment, a job offer may be extended.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, focus on crafting a resume that clearly highlights any relevant customer service, sales, or hands-on experience.
• Be prepared to discuss specific examples of how you've handled customer requests, solved problems, or contributed to a positive team environment. Quantify achievements whenever possible (e.g., "assisted an average of X customers per shift," "contributed to a Y% increase in department sales").

Challenge Preparation:

• Be ready to answer situational questions about customer service scenarios (e.g., "How would you handle an unhappy customer?").
• Prepare to discuss your understanding of sales and how you would approach guiding a customer through the custom framing design process.
• Demonstrate an understanding of the importance of accuracy and quality in custom work.

📝 Enhancement Note: The interview process for an entry-level retail position is typically straightforward. Preparation should focus on showcasing strong soft skills, a positive attitude, and a willingness to learn and contribute to the store's success. Highlighting any experience that demonstrates precision and customer focus will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, handling payments, and managing customer sales data. Proficiency or quick learning ability with POS systems is key.
• Framing Equipment: Includes specialized tools such as mat cutters, glass cutters, framing guns, and heat presses. Safe and effective operation of this equipment is a core requirement.
• Computer/Tablet: For basic computer skills, potentially accessing training modules, store communication, or inventory lookup.

Analytics & Reporting:

• While direct analytics responsibility is minimal, understanding how sales performance, customer feedback, and inventory levels impact store operations is beneficial.
• Basic reporting may involve tracking framing order completion times or customer satisfaction metrics.

CRM & Automation:

• The company's POS system may have CRM capabilities for customer data management and loyalty programs.
• Automation is likely limited to POS transaction processing and potentially inventory management systems.

📝 Enhancement Note: The technology stack is focused on core retail operations. Familiarity with POS systems is advantageous. The primary "tools" are the framing equipment itself, requiring technical aptitude and adherence to operating procedures.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to "fuel the joy of creativity."
• Teamwork: Collaborating effectively with colleagues to achieve store goals and maintain a positive work environment.
• Integrity: Adhering to company policies, safety standards, and ethical practices in all operations.
• Creativity: Embracing and encouraging creativity, both in customer solutions and personal expression.

Collaboration Style:

• Encourages open communication and mutual support among team members.
• Cross-functional collaboration is expected to ensure smooth store operations, from sales floor assistance to stockroom management.
• Feedback is welcomed as part of continuous improvement and adherence to company standards.

📝 Enhancement Note: The company culture emphasizes a supportive, creative, and customer-centric environment. Team members are expected to contribute positively to the overall store atmosphere and operational success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Effectively managing customer service, custom framing design, sales, and store maintenance tasks simultaneously.
• Meeting Sales Targets: Achieving personal and departmental sales goals in a competitive retail environment.
• Handling Customer Issues: Resolving customer complaints or design challenges with a focus on satisfaction and brand loyalty.
• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

Learning & Development Opportunities:

• Framing Expertise: Gaining hands-on experience and potentially certifications in custom framing techniques and design.
• Sales & Customer Service Skills: Developing strong interpersonal, communication, and sales consultation abilities.
• Retail Operations Knowledge: Understanding various aspects of retail management, inventory control, and visual merchandising.
• Career Progression: Opportunities to advance within the company structure, potentially into leadership roles.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in custom framing and robust customer engagement, alongside foundational retail operations knowledge. Overcoming challenges involves strong organizational skills and a proactive approach to learning.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How would you ensure a customer has a positive experience when designing a custom frame?"
• Sales Aptitude: "How would you approach a customer who is unsure about their framing needs? What steps would you take to guide them towards a sale?"
• Problem Solving: "Imagine a customer is unhappy with a framing order. What steps would you take to resolve the issue?"
• Teamwork: "Describe a situation where you worked effectively as part of a team to achieve a common goal."

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"
• "Why are you interested in working specifically with custom framing?"
• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on being ready to discuss your resume and specific experiences that align with the job description.
• Prepare concise, STAR method (Situation, Task, Action, Result) examples for behavioral questions, particularly those related to customer service, sales, and problem-solving.
• Be ready to articulate your understanding of the importance of detail and quality in custom work.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, attention to detail, and a good cultural fit with Michaels' creative and supportive environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.
• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, or any hands-on/craft experience. Use keywords from the job description such as "customer service," "sales," "framing," "detail-oriented," and "teamwork."
• Portfolio Preparation (Conceptual): While no formal portfolio is needed, be prepared to discuss specific examples of your customer interactions, problem-solving skills, or any creative projects you've undertaken that demonstrate attention to detail and quality.
• Interview Practice: Practice answering common retail interview questions, focusing on the STAR method for behavioral questions. Be ready to discuss your availability for evenings and weekends.
• Company Research: Familiarize yourself with Michaels' mission, values, and the role of the custom framing department. Understanding their commitment to "fueling the joy of creativity" will be beneficial.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.